Stripe Professional Services provides a rapid path to success and ongoing value for our users. Our Engagement Managers utilize Stripe's proven Implementation Methodology coupled with their project leadership expertise, to guide and enable users and partners to successfully integrate Stripe's solutions rapidly while delivering immediate impact and measurable value.

Responsibilities:

• Own all facets of the relationship with the User - Our Engagement Managers provide overall vision and direction throughout the program/project lifecycle for Stripe's most complex user engagements. They are the single point of contact for the Stripe internal organization and for the user program/project management counterparts as it relates to the in-flight implementation to help lead and drive collaboration, knowledge sharing, issue resolution and decision-making.

• Accelerate time to value - Rigorous program/project management and quality assurance practices lead to implementation efficiencies that generate cost savings and speed of business outcomes. Engagement Managers are seasoned leaders who build high-performing project teams, accelerate time to value, and drive rapid and effective program decision-making by proactively managing the integration of Stripe's products into the user's application/technical architecture, test and change management strategies and transformation timelines.

• Deliver Program / Project Management expertise & innovation - Engagement Managers deliver program/project management expertise based on experience, continuous learning, and in-depth knowledge of Stripe's products and implementation best practices. They drive innovation and adoption of deployment practices, provide product adoption insights and help users achieve the maximum value from their Stripe investment. In addition to this, they play a pivotal role in the continuous improvement and enablement of the Stripe Implementation Methodology and it's associated tools, templates and processes

• Manage scope, time, cost and quality - The Engagement Manager provides well-established program/project governance to manage requirements in line with the agreed scope and business objectives. This is made possible through effective balance of time, cost, and quality via proactive program planning focused on business outcomes.

• Mitigate and Manage risk - Engagement Managers are responsible for providing proactive risk assessment, prevention and mitigation plans and the efficient identification, tracking, and resolution of issues and decisions using established tools and templates with internal and user stakeholders. Engagement Managers are the primary interface between the user and Stripe's Product and Engineering teams to drive implementation alignment to the forward roadmap and future capabilities.

• Provide Program / Project Governance - Leading into and throughout the Implementation Program and associated projects, the Engagement Manager will work in concert with the User's assigned Program / Project Manager to instantiate and execute on the agreed Program / Project Governance model and related Stakeholder Management and Communications plan

• Close out the project - Upon project completion, Engagement Managers ensure a smooth transition of the implemented Stripe capabilities into operation for the user. This includes complete knowledge transfer and the handover to Stripe Support

• Engage as part of a thriving internal Engagement Management Community - Our Engagement Managers actively participate in a global community of practitioners to continually evolve and improve the way in which Stripe leads and supports our Users through high impact and complex implementations of Stripe's payment infrastructure

We're looking for someone who meets the minimum requirements to be considered for the role. If you meet these requirements, you are encouraged to apply. The preferred qualifications are a bonus, not a requirement.

Minimum requirements:

• 7+ years of experience working with enterprise level strategic users on complex technology or business transformation programmes with a track record of top performance or a related field

• Ability to understand complex business requirements and craft tailored solutions

• Ability to quickly learn and explain technical concepts to Stripe's largest Users in a way which they will understand. Some may be deeply technical. Others may be more business focussed, so you'll need to talk to Users in a language they can understand

• Proven program management skills and experience

• Strong critical thinking skills, including the ability to identify suboptimal processes and drive more efficient ways of working

• Ability to recognize repeated user-facing issues and build scalable solutions

• Superior verbal and written communication skills

• Ability to operate independently in a highly ambiguous and fast-paced environment

• Demonstrated ability to engage with and lead executive stakeholders and key decision makers on the User side to drive towards an agreed outcome

• Experience in working with or in complex Enterprise organizational and decision making structures

• An ability to work collaboratively with and influence Stripe's Product and Engineering teams to advocate for our Users and continuously shape the forward roadmap of Stripe's applications

• Apply structured problem-solving and stakeholder management frameworks , drawing on experience from complex, multi-workstream client engagements to drive programme clarity, alignment and outcomes

Preferred qualifications:

• This role is well-suited for professionals with a background in management consulting, technology advisory, or professional services, who are looking to bring their client engagement expertise to a high-growth technology environment.

Industry certifications to ensure project success. Typical certifications include:

• Certified ScrumMaster

• PMP or PRINCE2 Certification

Prior experience in the payments industry

A familiarity with the integration and testing of APIs

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You will lead a team of three experienced Anaplan professionals, define and execute a forward-looking systems strategy, and partner closely with the Finance Data & Strategy team to unlock the full potential of Anaplan in conjunction with the Databricks platform.

Key responsibilities include:

• Providing end-to-end ownership of the Anaplan platform, ensuring reliability, scalability, and alignment with business needs
• Partnering across FP&A to define system roadmaps and lead the successful delivery of key initiatives
• Collaborating with the Sales Operations Anaplan team to ensure alignment and consistency across FP&A and Sales Operations models
• Identifying and implementing opportunities to standardize processes, improve efficiency, and increase automation within Anaplan
• Working closely with the Finance Data & Strategy team to develop and execute a strategy for integrating Anaplan with the Databricks platform, enabling next-generation analytics
• Partnering with Finance stakeholders and system integrators to ensure business continuity and system stability during ERP implementation
• Collaborating with cross-functional teams, including IT and Security, to ensure compliance with internal controls, security standards, and access governance
• Leading, coaching, and developing a high-performing team of Anaplan professionals

The ideal candidate will have:

• A Bachelor's degree in Finance, Computer Science, Engineering, or Management Information Systems
• 10+ years of experience in Finance/Financial Systems roles, preferably Anaplan
• Anaplan Certified Solutions Architect or Certified Master Anaplanner certification
• Experience defining systems strategy, developing business and technical requirements, designing and prototyping, testing, training, deployment, and support procedures for Anaplan
• Functional experience with core finance processes (planning, budgeting, forecasting, costing)
• Experience assessing and supporting finance system implementations
• Strong people leadership skills, including experience coaching and developing high-performing teams
• Intellectual curiosity and the ability to solve problems independently
• Strong communication skills and the ability to prioritize and manage multiple objectives in a fast-paced environment while meeting deadlines

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At Coinbase, our mission is to increase economic freedom in the world.

We're seeking a Supervisor, Customer Success Team to join our team in Cyprus.

As a Supervisor, Customer Success Team, you will lead a team focused on monitoring and improving the quality and regulatory compliance of all customer communications, acting as a key line of defence to ensure interactions are clear, fair, not misleading, and fully aligned with CySEC / MiFID requirements.

Ownership & impact

In this role, you will:

• Lead a team of CX agents and/or QA analysts supporting CBFSE customers across multiple channels (phone, chat, email), driving performance and ensuring consistent delivery of high-quality, compliant customer interactions.

• Own the CX quality assurance framework for Cyprus , including scorecards, sampling methodology, and calibration processes , and drive continuous improvement in quality and compliance metrics.

• Review recorded communications (calls, chats, emails) to ensure interactions are accurate, professional, and adhere to MiFID / CySEC standards (e.g., clear, fair, not misleading; appropriate risk warnings; no unauthorised investment advice).

• Provide structured, actionable feedback and coaching to CX agents based on QA outcomes; partner with Training to address recurring gaps.

• Partner with Compliance, Legal, AML, and Operations to translate regulatory requirements into practical CX processes, scripts, and knowledge base content.

• Ensure communication record-keeping and evidence (QA logs, samples, remediation tracking) meet internal policy and regulatory expectations.

• Handle customer and regulatory-sensitive escalations, performing root-cause analysis and driving remediation to prevent recurrence.

• Track and report CX quality and compliance KPIs for Cyprus, highlighting key trends, risks, and proposed improvements to senior stakeholders.

Minimum qualifications

• 3+ years of experience in customer support / customer experience within financial services, brokerage, trading, payments, or a similarly regulated environment.

• 1–2+ years of experience in a team lead, supervisor, or QA role, including coaching front-line staff and running structured quality reviews.

• Strong working knowledge of MiFID II / CySEC conduct-of-business requirements related to client communications (e.g., clear, fair, not misleading; disclosures; complaints handling).

• Holds (or is willing to obtain within a defined timeframe) relevant CySEC certification (e.g., Basic or Advanced Examination) and MiFID/AML training as required for the role.

• Excellent written and verbal communication skills in English; ability to give clear, direct feedback and influence cross-functional partners.

• High attention to detail, strong analytical skills, and comfort working with metrics, QA data, and trends.

• Based in Cyprus, with ability to support a shift pattern aligned to CBFSE operating hours and regulatory needs.

• Demonstrates the ability to responsibly use generative AI tools and copilots (e.g., LibreChat, Gemini, Glean) in daily workflows, continuously learn as tools evolve, and apply human-in-the-loop practices to deliver business-ready outputs and drive measurable improvements in efficiency, cost, and quality.

Nice to haves

• Prior experience in a MiFID-regulated CX / QA / Compliance monitoring role (e.g., investment firm, broker, bank, CySEC-regulated entity).

• Advanced CySEC certifications and/or AML/Compliance qualifications.

• Experience supporting crypto, trading, or brokerage products, and familiarity with Coinbase products.

• Fluency in Greek or additional EU languages.

Position ID: P76422 #LI-Remote

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Join the Airbnb team as a Process & Tools Scalability Specialist and contribute to the growth and success of our global operations.

As a Process & Tools Scalability Specialist, you will report directly to the Manager, Tools and Process Improvement, and drive improvements in the global process for fraud and safety agents' day-to-day workflows.

Key Responsibilities:

• Be a champion of data-driven decision-making approach and culture to drive continuous performance improvement

• Support Tools and Technical system and design changes across all the operational lines, implementing workflow and business process changes building logical process design diagrams and implementing the process design utilizing engineering tools & processes

• Be the Subject Matter Expert on Technical Tools and Processes for Ops across all Fraud and Safety domains staying informed about industry trends, emerging technologies and competitive landscape

• Enable the business by connecting the dots between system architecture, implementation, and business workflow enablement

A Typical Day:

• The successful candidate will be an experienced Technology professional with:

• Ability to decompose any tool into a logical system design and process interaction diagram

• Lead business requirements from Ops on technology and tools requirements to cross functional teams in product and engineering, facilitate discussion and influence system design, architecture and prioritization

• Facilitate identification of areas for inefficiencies/improvement and opportunities for innovation by understanding the technical and data systems to increase scalability & reliability

• Manage cross-functional projects to ensure initiative goals deliveries are on budget and on schedule

Your Expertise:

• Bachelor Degree in Engineering, or Science preferred

• 6 years of experience in front office or back office operations related field with minimum 2 years experience in software development improvement in evaluating, implementing and managing tools and technologies

• A strong team player with high Initiative and demonstrated project management skills

• Strong data-driven analytical abilities and proven performance in operation problem-solving with strong experience in delivering quality assurance processes to maintain high standards of quality in back office operations as well as tools

• Demonstrated ability to interact and work effectively across functional teams and at multiple levels within the organization

• Proven organizational and leadership skills to motivate and influence others positively to drive for results

• Ability to build strong relationships and partner with key stakeholders to build trust and influence at multiple levels within the organization

• Be able to manage multiple task simultaneously with minimal direction

• Proactive and autonomous

• Excellent verbal and written communication skills

• Experience implementing system designs conforming to multi-year product or technology strategy

• Experience as solutions architect or equivalent experience driving end to end business enablement

Your Location:

This position is US - Remote Eligible. The role may include occasional work at an Airbnb office or attendance at offsites, as agreed to with your manager.

While the position is Remote Eligible, you must live in a state where Airbnb, Inc. has a registered entity. Click here for the up-to-date list of excluded states. This list is continuously evolving, so please check back with us if the state you live in is on the exclusion list If your position is employed by another Airbnb entity, your recruiter will inform you what states you are eligible to work from.

Our Commitment To Inclusion & Belonging:

Airbnb is committed to working with the broadest talent pool possible. We believe diverse ideas foster innovation and engagement, and allow us to attract creatively-led people, and to develop the best products, services and solutions. All qualified individuals are encouraged to apply. We strive to also provide a disability inclusive application and interview process. If you are a candidate with a disability and require reasonable accommodation in order to submit an application, please contact us at: reasonableaccommodations@airbnb.com. Please include your full name, the role you’re applying for and the accommodation necessary to assist you with the recruiting process. We ask that you only reach out to us if you are a candidate whose disability prevents you from being able to complete our online application.

How We'll Take Care of You:

Our job titles may span more than one career level. The actual base pay is dependent upon many factors, such as: training, transferable skills, work experience, business needs and market demands. The base pay range is subject to change and may be modified in the future. This role may also be eligible for bonus, equity, benefits, and Employee Travel Credits.

Pay Range $106,000-$125,000 USD

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You will shape how we plan, forecast, and allocate resources for the teams that power the company's growth.

Responsibilities:

• Own Corporate Forecasting and Planning:

Lead monthly forecasts, quarterly updates, and the annual planning cycle Build and maintain integrated three-statement models for Corporate FP&A Translate headcount plans, operating initiatives, and investment decisions into financial impacts Support executive-level reporting and Board materials Improve forecasting accuracy and the operating cadence across all G&A functions

• Co-Lead Anaplan and Financial Systems for Corporate FP&A:

Serve as the Corporate Finance Anaplan owner,model builds, enhancements, and governance Replace manual work with scalable, automated workflows Partner with IT, Data, and Engineering to enhance financial data quality Help standardize processes across ERP, HRIS, procurement, and financial systems

• Be the Finance Partner to G&A:

Support HR, IT, Legal, Finance, Facilities, and other G&A groups with planning and decision support Build capacity and headcount models in partnership with the People Team Support software procurement and vendor rationalization with the CIO organization Deliver insights that guide decisions,not just reports

Requirements:

• 10+ years of experience in Corporate Finance or FP&A
• Strong three-statement modeling and forecasting skills
• Hands-on Anaplan ownership or implementation experience
• Experience building scalable planning processes and systems
• Systems mindset with a focus on automation and simplification
• Proven ability to partner with senior leaders across functions
• Comfortable operating in fast-paced, dynamic environments
• Experience writing clear business requirements for technical teams

Salary:

$140,000 - $210,000 a year

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Key Responsibilities:

Presales & Solutioning: Own end-to-end presales activities including RFP responses, proposals, and proactive pursuits. Design and present innovative solutions leveraging Dynamics CRM, Power Platform, Azure services, and integration frameworks. Collaborate with sales teams to identify opportunities and craft winning strategies.

Domain Expertise: Apply deep knowledge of Financial Services processes and regulatory requirements to solution design. Act as a trusted advisor for clients on digital transformation initiatives.

Business Development: Drive proactive pipeline generation and client engagement. Build strong relationships with key stakeholders and influence decision-making at senior levels.

Team Enablement: Mentor and guide solution architects and consultants. Foster a culture of innovation and continuous learning within the practice

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Your expertise will guide the implementation of complex financial products, ensuring they meet client requirements while aligning with industry standards. As part of our team, you will work closely with business stakeholders, product managers, and technical teams to deliver high-quality solutions that improve operational efficiency and enhance customer value in the financial sector.

Our Client is a global multi-national bank that is transforming its Wealth Management technology.

Responsibilities:

• Design and implement solutions on the Temenos Transact platform specific to Structured Products and Derivatives.
• Collaborate with clients to gather requirements, conduct gap analysis, create solution roadmaps and define solution details
• Lead functional discussions and provide technical guidance to development teams.
• Evaluate new features and enhancements in the Temenos Transact system and assess their impacts on existing solutions.
• Ensure adherence to best practices and compliance standards in solution design and implementation.
• Document key decisions and ensure completion of comprehensive solution documentation.
• Serve as a subject matter expert in Structured Products and Derivatives, providing thought leadership and expertise in discussions with stakeholders.

Requirements:

• Total Work Experience: Minimum Required: 7 – 10 years in relevant fields
• Work Experience in Temenos: Minimum Required: 4-6 years
• English Proficiency: Fluent
• Required Education: Minimum Required: Bachelor's degree in Finance, IT, or a related field
• Technical Skills: Proven experience with Temenos Transact, particularly in Structured Products and Derivatives modules
• Soft Skills: Excellent analytical and problem-solving abilities, Strong communication and presentation skills, Ability to work collaboratively in a fast-paced environment, Experience in stakeholder management and client-facing roles

Benefits:

Competitive compensation and benefits package:

• Competitive salary and performance-based bonuses
• Comprehensive benefits package
• Career development and training opportunities
• Flexible work arrangements (remote and/or office-based)
• Dynamic and inclusive work culture within a globally renowned group
• Private Health Insurance
• Pension Plan
• Paid Time Off
• Training & Development
• Performance Bonus

Note: Benefits differ based on employee level.

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at Infosys Consulting - Europe

Hybrid Stuttgart, Baden-Württemberg, Germany MFG (Manufacturing)

Posted 4 months ago

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Description

About us

Where Innovation meets Excellence.

Be a part of a globally renowned management consulting firm that is on the front-line of industry disruption. We are a mid-size player with a supportive, entrepreneurial spirit that works with a market-leading brand in every sector, while our parent organization Infosys is a top-5 powerhouse IT brand that is outperforming the market and experiencing rapid growth.

Our consulting business is annually recognized as one of the top firms by the Financial Times and Forbes due to our client innovations, our cultural diversity and dedicated training and career paths we offer to our consultants. We are committed to fostering an inclusive work culture that inspires everyone to deliver their best.

The Team

Our Manufacturing practice define business processes, design and implement transformational and innovative solutions for some of the worlds’ largest organisations. Joining our team means that you’ll share a passion for strategy, architecture and the latest SAP technology. You’ll have exposure to strategic projects, you’ll be part of a multi-cultural collaborative team, and your great work will be noticed. In this role you’ll be able to see your own ideas transform into breakthrough results – this is an opportunity to make a real difference.

SAP P2P Consultant

• Managing full life cycle implementations of S/4 HANA in SAP Procure-to-Pay process (P2P) area spanning Material Management and Procurement
• Evaluation of business requirements, identification of relevant SAP capabilities and best practices
• Planning, preparation and execution of Fit-Gap / Fit-to-Standard Workshops
• Solution Design & Adoption for identified GAPs and business process improvement measures
• Execute System Integration Tests. Support execution of Data Migration and Cutover activities
• Ensuring system implementation together with near-/offshore team members
• Sparring partner for the client and project management responsibilities

Requirements

Qualifications & Experience Required

• Higher education degree in Economics, Engineering, Information Technology or equivalent
• At least 5-8 Full Project Lifecycles of work experience SAP P2P process area
• Profound Procure-to-Pay business process experience combined with the ability to translate business requirements into system design specifications
• S/4HANA project experience and/or certification
• Preferably experienced in international template rollout projects
• Efficient and communicative team player and self-starter

·       Have excellent interpersonal skills and strong written and verbal communication skills in country’s official language(s) (C2 proficiency) and English (C2 proficiency)

• Willingness to travel

Benefits

Why Join Us?

Infosys Consulting strives to empower their employees from all backgrounds to thrive, to grow in their careers, and to make a real, visible impact within the organization and beyond. You will become an integral part of a diverse and creative team within a genuinely innovative practice. You’ll discover an inclusive and collaborative culture, working alongside highly motivated colleagues within a learning focused work environment. By joining Infosys Consulting you’ll play a critical role in our successful growth story – we’re looking forward to taking this journey with you.

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