About the role
\nThe Support Operations team at Anthropic is dedicated to optimising and scaling the Product Support function to deliver exceptional user experiences. As a Support Operations Specialist focusing on AI Agent Management, you will sit within our AI Support function and be instrumental in building and improving the capabilities of Fin, our AI support agent.
\nThis role sits at the intersection of conversation design and support automation. You'll shape how our AI agent communicates,its tone, structure, handoff logic, and interaction flow,while also building the backend scaffolding that enables it to take real action on behalf of users.
\nThe goal isn't just an AI that answers questions; it's an AI that resolves issues end-to-end: processing refunds, managing subscriptions, verifying account details, and routing complex cases to the right humans at the right time.
\nWorking as part of our AI Support function, you'll execute on the Fin optimisation roadmap,configuring AI behaviours, building integrations that expand what Fin can do, designing conversation flows that create a seamless customer experience, and maintaining the automated workflows that power our support operation.
\nResponsibilities
\nYou might be a good fit if you:
\nStrong candidates may also have:
\nLogistics
\nMinimum education: Bachelor’s degree or an equivalent combination of education, training, and/or experience Required field of study: A field relevant to the role as demonstrated through coursework, training, or professional experience Minimum years of experience: Years of experience required will correlate with the internal job level requirements for the position Location-based hybrid policy: Currently, we expect all staff to be in one of our offices at least 25% of the time. However, some roles may require more time in our offices. Visa sponsorship: We do sponsor visas! However, we aren't able to successfully sponsor visas for every role and every candidate. But if we make you an offer, we will make every reasonable effort to get you a visa, and we retain an immigration lawyer to help with this. We encourage you to apply even if you do not believe you meet every single qualification. Not all strong candidates will meet every single qualification as listed. Research shows that people who identify as being from underrepresented groups are more prone to experiencing imposter syndrome and doubting the strength of their candidacy, so we urge you not to exclude yourself prematurely and to submit an application if you're interested in this work. We think AI systems like the ones we're building have enormous social and ethical implications. We think this makes representation even more important, and we strive to include a range of diverse perspectives on our team. Your safety matters to us. To protect yourself from potential scams, remember that Anthropic recruiters only contact you from @anthropic.com email addresses. In some cases, we may partner with vetted recruiting agencies who will identify themselves as working on behalf of Anthropic. Be cautious of emails from other domains. Legitimate Anthropic recruiters will never ask for money, fees, or banking information before your first day. If you're ever unsure about a communication, don't click any links,visit anthropic.com/careers directly for confirmed position openings.
\nHow we're different
\nWe believe that the highest-impact AI research will be big science. At Anthropic, we're building a team of talented researchers, engineers, and policymakers who share our vision for a future where AI is developed and used responsibly.
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\nThis role is based full-time in our Vancouver, BC office.
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\nAbout You:
\nBonus Points:
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\nThe base pay offered may vary depending on multiple individualized factors, including market location, job-related knowledge, skills, and experience. If the role is non-exempt, overtime pay will be provided consistent with applicable laws. In addition to the salary range listed above, total compensation also includes generous equity, performance-related bonus(es) for eligible employees, and the following benefits.
\nAbout the team
\nThe Business, Life Sciences team at OpenAI tackles domains where frontier AI can transform science and industry, requiring new approaches that cut across GTM, Research, and Product. Our charter is to prove out high-leverage applications, build the right partnerships, and turn early experiments into sustainable operating models. In life sciences, we work with Research to extend scaling laws into biology and chemistry, aligning scientific progress with real-world deployment.
\nAbout the role
\nWe are hiring a Business Lead to own account and market strategy for a portfolio of strategic life sciences organizations and research institutions. You will translate their highest-leverage priorities and constraints into a multi-year partnership strategy, a joint roadmap, and clear governance.
\nYou will orchestrate the internal deal and deployment team to deliver outcomes in regulated environments. We measure success through delivery of customer outcomes, closed-won revenue, and long-term expansion.
\nThis role is based in San Francisco, New York, or London. We use a hybrid work model of 3 days in the office per week and offer relocation assistance to new employees. Travel up to 30% is required.
\nIn this role, you will:
\nYou might thrive in this role if you:
\nAbout OpenAI
\nOpenAI is an AI research and deployment company dedicated to ensuring that general-purpose artificial intelligence benefits all of humanity. We push the boundaries of the capabilities of AI systems and seek to safely deploy them to the world through our products. AI is an extremely powerful tool that must be created with safety and human needs at its core, and to achieve our mission, we must encompass and value the many different perspectives, voices, and experiences that form the full spectrum of humanity.
\nWe are an equal opportunity employer, and we do not discriminate on the basis of race, religion, color, national origin, sex, sexual orientation, age, veteran status, disability, genetic information, or other applicable legally protected characteristic.
\nFor additional information, please see [OpenAI’s Affirmative Action and Equal Employment Opportunity Policy Statement](https://cdn.openai.com/policies/eeo-policy-statement.pdf).
\nBackground checks for applicants will be administered in accordance with applicable law, and qualified applicants with arrest or conviction records will be considered for employment consistent with those laws, including the San Francisco Fair Chance Ordinance, the Los Angeles County Fair Chance Ordinance for Employers, and the California Fair Chance Act, for US-based candidates. For unincorporated Los Angeles County workers: we reasonably believe that criminal history may have a direct, adverse and negative relationship with the following job duties, potentially resulting in the withdrawal of a conditional offer of employment: protect computer hardware entrusted to you from theft, loss or damage; return all computer hardware in your possession (including the data contained therein) upon termination of employment or end of assignment; and maintain the confidentiality of proprietary, confidential, and non-public information. In addition, job duties require access to secure and protected information techno
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\nAt Synopsys, we drive the innovations that shape the way we live and connect. Our technology is central to the Era of Pervasive Intelligence, from self-driving cars to learning machines. We lead in chip design, verification, and IP integration, empowering the creation of high-performance silicon chips and software content.
\nJob Description
\nCategory
\nInformation Technology
\nHire Type
\nEmployee
\nJob ID
\n15181
\nRemote Eligible
\nNo
\nDate Posted
\n02/18/2026
\nWe Are:
\nAt Synopsys, we drive the innovations that shape the way we live and connect. Our technology is central to the Era of Pervasive Intelligence, from self-driving cars to learning machines. We lead in chip design, verification, and IP integration, empowering the creation of high-performance silicon chips and software content.
\nYou Are:
\nYou are a highly skilled and experienced Senior Enterprise Solutions Architect with a deep passion for Salesforce technologies. You have a proven track record of leading the design and implementation of complex Salesforce solutions, particularly in Sales Cloud. Your extensive knowledge of Salesforce architecture, combined with your ability to mentor and guide development teams, makes you an invaluable asset. You thrive in collaborative environments, where you can engage with stakeholders to understand business needs and translate them into technical solutions. Your expertise in Apex, Lightning, Visualforce, React, and other technologies allows you to build customized solutions that drive key business decisions. You stay updated on the latest Salesforce features and technologies, continuously seeking opportunities for improvement and innovation. With excellent communication and interpersonal skills, you effectively interact with clients and team members at all levels, fostering a culture of learning and growth within the organization.
\nWhat You’ll Be Doing:
\nThe Impact You Will Have:
\nWhat You’ll Need:
\nWho You Are:
\nYou are a sophisticated professional who applies advanced knowledge and wide-ranging experience to achieve operational, functional, or business targets impacting departmental results. You work with limited supervision, determining methods and procedures for new assignments. You communicate effectively with parties within and outside the subfamily area and handle complex issues requiring in-depth evaluation of various factors. Your ability to mentor and lead by example fosters a culture of continuous learning and improvement.
\nThe Team You’ll Be A Part Of:
\nYou will join the Synopsys Salesforce team, which is dedicated to providing a best-in-class Salesforce environment by offering top support to our users and developing rich applications using CI/CD processes. The team focuses on delivering innovative solutions and continuously improving our Salesforce capabilities to drive business success.
\nRewards and Benefits:
\nWe offer a comprehensive range of health, wellness, and financial benefits to cater to your needs. Our total rewards include both monetary and non-monetary offerings. Your recruiter will provide more details about the salary range and benefits during the hiring process.
\nBenefits
\nAt Synopsys, innovation is driven by our incredible team around the world. We feel honored to work alongside such talented and passionate individuals who choose to make a difference here every day. We're proud to provide the comprehensive benefits and rewards that our team truly deserves.
\nVisit Benefits Page
\nComprehensive medical and healthcare plans that work for you and your family.
\nIn addition to company holidays, we have ETO and FTO Programs.
\nMaternity and paternity leave, parenting resources, adoption and surrogacy assistance, and more.
\nPurchase Synopsys common stock at a 15% discount, with a 24 month look-back.
\nSave for your future with our retirement plans that vary by region and country.
\nCompetitive salaries.
\n\\\\ Benefits vary by country and region.
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\nLocation
\nNew York City
\nEmployment Type
\nFull time
\nLocation Type
\nHybrid
\nDepartment
\nCompensation
\nThe base pay offered may vary depending on multiple individualized factors, including market location, job-related knowledge, skills, and experience. If the role is non-exempt, overtime pay will be provided consistent with applicable laws. In addition to the salary range listed above, total compensation also includes generous equity, performance-related bonus(es) for eligible employees, and the following benefits.
\nMore details about our benefits are available to candidates during the hiring process.
\nThis role is at-will and OpenAI reserves the right to modify base pay and other compensation components at any time based on individual performance, team or company results, or market conditions.
\nAbout the Team
\nOpenAI’s AI Deployment Manager team partners with the world’s most ambitious organizations to help them turn cutting-edge AI capabilities into everyday impact. We specialize in technical enablement and adoption, guiding customers through how to effectively use OpenAI’s products across teams, workflows, and stages of maturity.
\nOur work spans structured workshops, technical enablement, and adoption programs that help customers move from initial exposure to confident, scalable use. We work closely with Sales, AI Success Engineers, Solutions Engineering, and Product to ensure customers are not only enabled, but set up for long-term success as OpenAI’s platform evolves.
\nOur customers range from fast-growing digital natives to the largest global enterprises, government agencies, and educational institutions. Every engagement is an opportunity to ensure that AI benefits the way people work, build, and innovate. This role sits at the centre of that mission.
\nAbout the Role
\nThe AI Deployment Manager role is a specialist post-sales enablement role focused on delivering high-impact enablement and adoption services across OpenAI’s product suite. This role is responsible for designing and delivering technical enablement experiences that support a repeatable adoption framework– driving sustained activation, expanding breadth and depth of usage, and measurable business value across OpenAI’s product suite, including ChatGPT Enterprise, Codex, Agents, and the API. This includes helping customers understand and correctly apply the deployment harnesses, evaluation layers, and operational controls required for reliable use.
\nThis role blends deep technical fluency, instructional design, and customer advisory. You will lead live trainings, workshops, and adoption interventions for audiences ranging from hands-on builders to executive leaders, helping customers understand not just what OpenAI’s products can do, but how to use them effectively in real-world contexts.
\nSuccess in this role means accelerating customer confidence, increasing product adoption, supporting successful launches of new product capabilities, and helping customers translate technical features into tangible outcomes.
\nThis role is based in NYC office. We use a hybrid work model of 3 days in the office per week and offer relocation assistance to new employees.
\nIn this role, you will:
\nYou’ll thrive in this role if you:
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