{"version":"0.1","company":{"name":"YubHub","url":"https://yubhub.co","jobsUrl":"https://yubhub.co/jobs/skill/browser-troubleshooting"},"x-facet":{"type":"skill","slug":"browser-troubleshooting","display":"Browser Troubleshooting","count":1},"x-feed-size-limit":100,"x-feed-sort":"enriched_at desc","x-feed-notice":"This feed contains at most 100 jobs (the most recently enriched). For the full corpus, use the paginated /stats/by-facet endpoint or /search.","x-generator":"yubhub-xml-generator","x-rights":"Free to redistribute with attribution: \"Data by YubHub (https://yubhub.co)\"","x-schema":"Each entry in `jobs` follows https://schema.org/JobPosting. YubHub-native raw fields carry `x-` prefix.","jobs":[{"@context":"https://schema.org","@type":"JobPosting","identifier":{"@type":"PropertyValue","name":"YubHub","value":"job_7a9ac8ae-721"},"title":"Technical Support Associate","description":"<p><strong>Technical Support Associate</strong></p>\n<p><strong>Location</strong></p>\n<p>US Remote</p>\n<p><strong>Employment Type</strong></p>\n<p>Full time</p>\n<p><strong>Department</strong></p>\n<p>CommercialCustomer Support</p>\n<p><strong>About the role</strong></p>\n<p>As a <strong>Technical Support Associate</strong> at Synthesia, you&#39;ll be part of the team ensuring delivering first-line technical support to enterprise customers. You&#39;ll assist with technical investigations, resolve customer issues, and learn to handle more complex cases as you develop your technical and analytical skills.</p>\n<p>You&#39;ll work closely with experienced Technical Support Specialists and Engineers, gaining exposure to a wide range of technical systems while supporting customers and internal teams. This is a great opportunity to start or advance your career in technical support within a fast-paced, innovative SaaS company.</p>\n<p><strong><strong>Role Responsibilities:</strong></strong></p>\n<ul>\n<li>Provide first-line technical support to enterprise customers mainly via live chat, investigating and resolving platform issues</li>\n</ul>\n<ul>\n<li>Gather and document all relevant information for reported issues, ensuring accurate case creation and updates</li>\n</ul>\n<ul>\n<li>Apply standard troubleshooting techniques and validated fixes under guidance from senior team members</li>\n</ul>\n<ul>\n<li>Escalate more complex or critical issues to Technical Support Specialists or Engineering with clear diagnostic details</li>\n</ul>\n<ul>\n<li>Reproduce reported issues in internal environments to support investigations</li>\n</ul>\n<ul>\n<li>Follow up with customers to ensure issues are resolved to satisfaction</li>\n</ul>\n<ul>\n<li>Maintain clear, professional communication with customers throughout the support process</li>\n</ul>\n<ul>\n<li>Document solutions, troubleshooting steps, and new learnings for internal knowledge sharing</li>\n</ul>\n<p><strong><strong>About You:</strong></strong></p>\n<ul>\n<li>1 to 3 years&#39; experience in a technical support, helpdesk, or customer-facing technical role (or equivalent practical experience)</li>\n</ul>\n<ul>\n<li>Strong interest in software, systems troubleshooting, and delivering excellent customer outcomes</li>\n</ul>\n<ul>\n<li>Confident and clear communicator, with the ability to explain technical concepts to non-technical users</li>\n</ul>\n<ul>\n<li>Highly organised with strong analytical and problem-solving skills, and attention to detail</li>\n</ul>\n<ul>\n<li>Comfortable taking ownership of issues and managing multiple cases in parallel</li>\n</ul>\n<ul>\n<li>Curious, proactive learner who enjoys developing technical depth and understanding new tools</li>\n</ul>\n<ul>\n<li>Collaborative team player who contributes positively to team discussions and continuous improvement</li>\n</ul>\n<p><strong><strong>Technical Experience (Preferred but not Required):</strong></strong></p>\n<ul>\n<li>Basic understanding of SaaS platforms and web technologies</li>\n</ul>\n<ul>\n<li>Familiarity with basic browser troubleshooting and developer tools</li>\n</ul>\n<ul>\n<li>Experience using ticketing systems such as Intercom, Jira, or Salesforce</li>\n</ul>\n<ul>\n<li>Awareness of SSO concepts and authentication flows</li>\n</ul>\n<ul>\n<li>Interest in APIs, data analysis, or system integrations</li>\n</ul>\n<ul>\n<li>Exposure to log analysis or monitoring platforms (e.g. Datadog)</li>\n</ul>\n<p><strong><strong>Success will be measured on:</strong></strong></p>\n<p>Key Performance Indicators (KPI’s) within the support team, including but not limited to:</p>\n<ul>\n<li>Customer Satisfaction (CSAT)</li>\n</ul>\n<ul>\n<li>First Response Time</li>\n</ul>\n<ul>\n<li>SLA Compliance</li>\n</ul>\n<ul>\n<li>Productivity metrics</li>\n</ul>\n<p style=\"margin-top:24px;font-size:13px;color:#666;\">XML job scraping automation by <a href=\"https://yubhub.co\">YubHub</a></p>","url":"https://yubhub.co/jobs/job_7a9ac8ae-721","directApply":true,"hiringOrganization":{"@type":"Organization","name":"Synthesia","sameAs":"https://www.synthesia.io/","logo":"https://logos.yubhub.co/synthesia.io.png"},"x-apply-url":"https://jobs.ashbyhq.com/synthesia/73b423b5-0fcc-422e-9490-0bb22bcd5a4e","x-work-arrangement":"remote","x-experience-level":"entry","x-job-type":"full-time","x-salary-range":"$100,000 - $120,000 per year","x-skills-required":["Technical Support","Troubleshooting","Customer Service","Communication","Analytical Skills","Problem-Solving","Time Management"],"x-skills-preferred":["SaaS platforms","Web technologies","Browser troubleshooting","Developer tools","Ticketing systems","SSO concepts","Authentication flows","APIs","Data analysis","System integrations","Log analysis","Monitoring platforms"],"datePosted":"2026-03-06T18:31:43.562Z","jobLocation":{"@type":"Place","address":{"@type":"PostalAddress","addressLocality":"US Remote"}},"jobLocationType":"TELECOMMUTE","employmentType":"FULL_TIME","occupationalCategory":"Engineering","industry":"Technology","skills":"Technical Support, Troubleshooting, Customer Service, Communication, Analytical Skills, Problem-Solving, Time Management, SaaS platforms, Web technologies, Browser troubleshooting, Developer tools, Ticketing systems, SSO concepts, Authentication flows, APIs, Data analysis, System integrations, Log analysis, Monitoring platforms","baseSalary":{"@type":"MonetaryAmount","currency":"USD","value":{"@type":"QuantitativeValue","minValue":100000,"maxValue":120000,"unitText":"YEAR"}}}]}