As a Customer Success Manager at Anthropic, you'll be the strategic partner and trusted advisor to our most complex customers across EMEA helping them harness the full potential of all our Claude capabilities - API, Claude for Enterprise, and Claude Code.

You'll develop genuine partnerships with customers, gaining a deep understanding of their business objectives, strategic direction, AI vision, and technical needs.

You'll draw on both your business acumen and technical expertise to serve as a strategic advisor throughout their journey.

Responsibilities:

• Establish trust-based and strategic relationships with key decision-makers across EMEA to understand their activities and objectives, identifying opportunities for optimization and expansion

• Become an expert in Anthropic's products via API, Claude for Enterprise, and Claude Code, understanding the nuances and best practices of each to guide customers towards the right solutions

• Leverage your deep understanding of the customer and regional specifics to proactively drive usage planning, identifying current and future consumption and adoption trends, and how they translate into value-added for the customer

• Monitor usage patterns and identify opportunities for optimization, proactively addressing underutilization of product-based consumption (API) and subscription-based (Claude for Enterprise/Claude Code) to fully leverage contractual commitments

• Serve as a strategic partner to customers, enriching their knowledge of Claude through the dissemination of Anthropic's product roadmap, introducing new products, and involving product leads to act as customer advocates for the EMEA region

• Document and quantify customer value realized through commercial results, ROI, and impact indicators to form compelling internal business cases to pursue and increase investments

• Identify potential use cases and sectors not yet exploited, collaborating with customers to discover new applications for Claude within different services, teams, and workflows

• Develop and implement change management strategies to drive adoption by end-users and maximize value within customer organizations, including training programs, center of excellence development, and organizational support

• Manage the customer experience throughout their lifecycle: manage comprehensive accounts and success plans based on customer business objectives, conduct quarterly business reviews, and serve as the primary liaison between the customer and Anthropic

• Contribute to Anthropic's brand development and customer relationships as a member of the first customer success team in the region, developing processes, operational guides, and best practices tailored to the EMEA region and taking into account regional corporate cultures

About the role:

• More than 6 years of experience in customer-facing roles (Customer Success, Consulting, Solutions Architect, Solutions/Functional Consultant, Success Engineer, or similar)

• Proven experience in driving success in consumption-based and subscription-based business models, with a good understanding of growth levers and associated performance indicators

• Technical mastery and ability to understand and articulate AI/ML concepts, API integrations, and software implementation models

• Experience presenting and demonstrating technical products to diverse audiences

• Strategic mindset to identify growth opportunities and translate them into concrete expansion plans

• Collaborative and versatile individual representing the customer positively and proactively, mobilizing the entire team around solutions to meet customer needs

• Strong project management skills and ability to manage multiple customer relationships

• Passion for AI and interest in responsible development of advanced systems

• Gain experience working and contributing to a rapidly growing region, balancing time zones from the US-based headquarters

• Talent for order and enthusiasm for 'rolling up sleeves'. You have a team spirit

( Bonus ) Mastery of French, German, Spanish, or Italian

XML job scraping automation by YubHub

Responsibilities: Work on marketing and communications problems from real-world business scenarios that align with your expertise, providing accurate solutions, detailed annotations, and model critiques where you can confidently evaluate responses (e.g., brand positioning frameworks, integrated campaign development, customer journey mapping, crisis communications plans, and market research synthesis). Utilize proprietary software to provide accurate input and labels to deliver high-quality data. Collaborate with technical staff to improve the design of efficient annotation tools. Interpret, analyze, and execute tasks based on evolving instructions, maintaining precision and adaptability.

Qualifications: 5+ years of practical marketing or brand communications experience (hands-on role in campaign execution, brand strategy, or content leadership). Proficiency in marketing platforms (e.g., HubSpot, Marketo, Google Analytics, SEMrush) and content tools (e.g., Canva, Adobe Creative Suite, Figma). Strong eye for evaluating messaging effectiveness, brand consistency, and audience resonance across channels. Ability to navigate marketing resources such as brand guidelines, campaign performance data, customer research, and competitive audits. Proficiency in reading and writing informal and professional English. Strong communication, interpersonal, analytical, and organizational skills. Excellent reading comprehension and ability to exercise autonomous judgment with limited data. Passion for technological advancements and innovation in business.

Location and Other Expectations: Tutor roles may be offered as full-time, part-time, or contractor positions, depending on role needs and candidate fit. For contractor positions, hours will vary widely based on project scope and contractor availability, with no fixed commitments required. On average most projects may involve at least 10 hours per week to achieve deliverables effectively though this is not a fixed commitment and depends on the scope of work. Contractors have full flexibility to set their own hours and determine the exact amount of time needed to complete deliverables. Tutor roles may be performed remotely from any location worldwide, subject to legal eligibility, time-zone compatibility, and role specific needs. For US based candidates, please note we are unable to hire in the states of Wyoming and Illinois at this time. We are unable to provide visa sponsorship. For those who will be working from a personal device, your computer must be a Chromebook, Mac with MacOS 11.0 or later, or Windows 10 or later.

Compensation and Benefits: US-based candidates: $45/hour - $100/hour depending on factors including relevant experience, skills, education, geographic location, and qualifications. International candidates: Information will be provided to you during the recruitment process. Benefits vary based on employment type, location and jurisdiction. Benefits for eligible U.S. based positions include health insurance, 401(k) plan, and paid sick leave. Specific details and role specific information will be provided to you during the interview process.

XML job scraping automation by YubHub

This role calls for strong end-to-end ownership, a high bar for craft, and the ability to contribute meaningfully to both detailed execution and higher-level product and business decisions alongside product, engineering, and executive partners.

Flow's mission is to design communities that connect people to themselves, their neighbors, and nature. Delivering on that vision requires bringing together real estate, property management, and financial services into a cohesive, intuitive experience, while maintaining relentlessly high standards for quality and usability.

We're looking for designers who are user-first, detail-oriented, and motivated by the opportunity to reinvent how people experience their homes and community.

Responsibilities:

• Translate broad, conceptual ideas into clear, valuable, and intuitive product experiences for Flow's users
• Design end-to-end user flows, interactions, and visual systems that simplify complex actions and scale across products
• Own the user experience from conception through launch in close partnership with product management and engineering
• Develop a deep understanding of Flow's users (residents, onsite staff, and internal teams) through research and continuous learning
• Conduct and advocate for user research to inform decisions and align teams around user needs
• Contribute to strategic product and design decisions that shape the future direction of Flow
• Collaborate across teams, give and receive high-quality design feedback, and clearly present work to partners and leadership
• Help define and evolve Flow's design system, brand, and product story as the company grows

Ideal Background:

• Bachelor's degree in Design, Human-Computer Interaction, Computer Science, or a related field, or equivalent practical experience
• 6+ years of experience designing complex digital products with a strong focus on user experience, interaction, and visual design
• Proven ability to take products or features from 0–1, owning design from concept through launch
• Strong portfolio demonstrating high-quality, end-to-end design work across web and/or mobile products
• Experience conducting user research and usability testing, synthesizing feedback to inform product and design strategy
• Proficiency with modern design and prototyping tools, including creating high-fidelity, interactive prototypes
• Excellent communication and collaboration skills, with experience working cross-functionally and presenting to senior stakeholders
• Comfort operating in a fast-paced, startup environment with a hands-on, detail-oriented, and iterative mindset
• Experience in FinTech and/or PropTech, utilizing generative AI in design workflows, or familiarity with marketing technology platforms, are a plus

Benefits:

• Comprehensive benefits package (Medical / Dental / Vision / Disability / Life)
• Paid time off and 13 paid holidays
• 401(k) retirement plan
• Healthcare and Dependent Care Flexible Spending Accounts (FSAs)
• Access to HSA-compatible plans
• Pre-tax commuter benefits
• Employee Assistance Program (EAP), free therapy through SpringHealth, acupuncture, and other wellness offerings

XML job scraping automation by YubHub