Key responsibilities include:

• Managing the Ocean P&L for your region through scaling volume and increasing yield
• Providing market-specific intelligence and directly interfacing with customers
• Designing Ocean FCL products and generating customized go-to-market strategies for customers
• Analyzing the P&L and creating reports for your regions
• Helping with tenders and RFQs for your district to secure regional and global customers
• Interfacing with procurement and pricing teams to drive profitable business, identify growth opportunities, and capture market-specific knowledge
• Identifying and driving improvement in go-to-market, operational, and financial processes
• Driving volume forecasting and allocation strategies for your region
• Participating in P&L reviews and book of business growth rhythms
• Partnering with commercial teams to understand and translate customers' growth potential and levers
• Driving financial health levers for your district including quoting, invoicing, and dispute escalation
• Building and maintaining local relationships with our core ocean carriers

Prerequisites include 5+ years of prior Ocean Freight experience at a top freight forwarder or carrier or 5+ years of supply chain experience and a BA/BS Degree. Mandatory experience in logistics pricing and procurement role, proficient English, French + Spanish or Italian mandatory, ability to dig out and interpret data, past P&L management experience preferred, bias to Action, Process, Structure, excellent communication, interpersonal, and organizational skills, an obsession with client happiness, courage to challenge the status quo when logic and reason require it, be positive, have fun, take your mission seriously but yourself not too seriously, and a driving license.

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As a Senior Manager, you will lead a team of data scientists and work directly in partnership with engineering leaders to empower them with data-driven insights and solutions. You will promote a data-driven approach to infrastructure decisions, influencing stakeholders across engineering, and support to leverage data science insights for high-impact, aligned strategies.

Key responsibilities include:

• Thought leadership and strategic guidance on infrastructure planning, balancing current needs with future growth projections to ensure scalability and cost-effectiveness.
• Implement data-driven solutions to identify, predict, and mitigate infrastructure risks and failures, reducing downtime and improving system reliability and performance, directly impacting end-user satisfaction and operational continuity.
• Spearhead analyses to improve resource utilisation efficiency, identifying and eliminating inefficiencies across infrastructure usage, resulting in cost savings and optimised performance.
• Establish data frameworks that empower support teams to troubleshoot and resolve product issues faster, decreasing response times and enhancing customer experience and support quality.
• Mentor and manage a team of data scientists, instilling best practices in data science, engineering, and fostering a collaborative environment focused on innovative, scalable infrastructure solutions.

Requirements include:

• 10+ years of infrastructure data science, machine learning, advanced analytics experience in high-velocity, high-growth companies.
• 5+ years of management experience hiring and developing teams.
• Experience developing data science, analytics, and machine learning and AI products and capabilities in a cloud environment.
• Knowledge of statistics and rigorous analytical techniques.
• Experience with data visualisation tools, knowledge of data engineering, data modelling, and big data technologies.
• Leadership skills and experience to lead across functional and organisational lines.
• Strong communication skills to explain and evangelise analytics and data science to executives and the senior management team.
• Bias to action and passion for delivering high-quality data solutions.
• A passion for problem-solving and comfort with ambiguity.
• MS or Ph.D. in quantitative fields (Statistics, Math, CS or Engineering).

Pay Range Transparency

Databricks is committed to fair and equitable compensation practices. The pay range(s) for this role is listed below and represents the expected salary range for non-commissionable roles or on-target earnings for commissionable roles. Actual compensation packages are based on several factors that are unique to each candidate, including but not limited to job-related skills, depth of experience, relevant certifications and training, and specific work location. Based on the factors above, Databricks anticipates utilising the full width of the range. The total compensation package for this position may also include eligibility for annual performance bonus, equity, and the benefits listed above. For more information regarding which range your location is in visit our page here.

Zone 1 Pay Range $228,600-$314,250 USD

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We are looking for a customer marketing leader to build and scale our customer marketing function for the Startups segment across EMEA. In this role, you'll craft compelling founder and developer success stories, design co-marketing programs with high-growth startups, and orchestrate key moments that deepen relationships with technical leaders at our most innovative startup customers across European markets.

Responsibilities:

• Develop compelling customer narratives—case studies, technical deep-dives, founder testimonials, thought leadership, video content—that resonate with EMEA startup audiences and showcase how AI-native companies are building with Claude

• Define the EMEA startup customer segmentation and tiering framework, mapping accounts from early-stage through growth-stage across European markets to guide advocacy prioritization and resource allocation

• Balance high-touch programming for marquee EMEA startup customers with scalable customer marketing initiatives that reach the broader developer and founder community across the region

• Design and execute personalized engagement strategies for strategic startup accounts, ensuring programming resonates with technical founders and engineering leaders while addressing regional market dynamics

• Orchestrate key moments programming including founder dinners, customer speaking opportunities at EMEA conferences, technical workshops, and startup showcase events across key tech hubs (London, Berlin, Paris, Amsterdam, Stockholm)

• Develop EMEA startup customer advisory programs that create authentic experiences and deepen relationships with highest-value accounts and influential founders across the region

• Partner with EMEA Startups Sales leadership and Venture Partnerships to identify expansion opportunities and ensure customer marketing initiatives directly support account growth and VC portfolio engagement

• Coordinate with strategic EMEA and global VC partners on co-marketing opportunities featuring portfolio company success stories

• Build and manage a regional programming calendar that balances customer advocacy activities with strategic account engagement across the EMEA startup ecosystem

• Identify and cultivate strategic customer relationships with founders and technical leaders across EMEA who can serve as powerful advocates and reference points for the startup community

• Create content that earns respect from technical audiences—authentic founder stories, technical implementation deep-dives, and developer-focused case studies tailored for EMEA markets

You may be a good fit if you:

• Have 6+ years of B2B customer marketing experience within SaaS or technology companies, ideally within EMEA markets or with significant EMEA responsibility

• Have a proven track record building customer advocacy programs from scratch, with demonstrated success in customer storytelling, advocacy program development, and account engagement

• Have experience marketing to and building relationships with high-growth EMEA startups and technical founders

• Can speak credibly to technical audiences—understand AI concepts, developer workflows, and technical use cases well enough to identify and tell compelling stories

• Have a strategic yet hands-on approach—ability to balance high-touch marquee customer programming with scaled programs, understanding when each approach is appropriate

• Have deep understanding of EMEA market dynamics, regional preferences, and cultural nuances that inform customer engagement strategies within the startup ecosystem

• Have exceptional storytelling abilities—can identify compelling customer narratives and bring them to life across multiple formats that feel authentic, not corporate

• Have a fast-paced working style with strong bias to action—comfortable shipping 80% solutions quickly and iterating, with ability to pivot as priorities shift

• Can thrive in ambiguity and startup environments, building programs with minimal guidance

• Have a background in B2B tech, ideally with experience at fast-paced scale-ups or developer-focused companies

• Currently based in EMEA region, and if applicable, willing to relocate to London

Strong candidates may also:

• Have experience building relationships with EMEA VCs, accelerators, or partnering with VC firms to drive portfolio engagement and co-marketing

• Have previous experience at leading AI companies or marketing AI/ML products specifically

• Have experience in community building, customer advisory programs, or founder community management

• Have former founder experience or early employee at a successful startup

• Have experience scaling customer marketing programs across multiple European markets

• Have fluency in additional European languages (French/German)

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