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Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.</p>\n<p>Work is performed in chemical processing and industrial manufacturing areas.</p>\n<p>PPE such as gloves, safety glasses, and respirators may be required.</p>\n<p>Some work occurs in controlled or restricted-access environments involving powders and chemical solutions.</p>\n<p>Standard Nuclear embraces equal opportunity and is proud to be an Equal Opportunity Employer. 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If, however, you do not successfully demonstrate performance consistent with the criteria set forth above, your employment with Archaea will be terminated at the end of the probationary period.</p>\n<p>Note that, your employment with Archaea is at-will both during the probationary period and if you successfully complete the probationary period. 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This role is a safety sensitive position. Post-offer candidates must submit to and pass pre-employment drug testing, which screens for prohibited substances, including marijuana and Cannabinoids (CBD).</li>\n</ul>\n<p><strong>Pay &amp; Benefits:</strong> How much do we pay (Base)? $29 - $30/hour</p>\n<p>This position offers paid vacation depending on your years of relevant industry experience and will range from 120 – 240 hours of vacation per year for full times employees (60 - 240 hours of vacation per year for part time employees). You will also be eligible for 9 paid holidays per year and 2 personal choice holidays.  You may learn more about how we calculate paid vacation and view our generous vacation and holiday schedules at benefits@bp. Bp has a parental leave policy as well, which offers up to 8 weeks’ paid leave for the birth or adoption of a child. Learn more at benefits@bp.</p>\n<p>We offer a reward package to enable your work to fit with your life. These offerings include a discretionary annual bonus program, long-term incentive program, and generous retirement benefits that include a 401k matching program. These benefits may include a pension for eligible employees. You may learn more about our generous benefits at benefits@bp.</p>\n<p>As part of bp’s wellbeing package, bp offers access to health, vision, and dental insurance, as well as life and Short-Term Disability and Long-Term Disability.  You may learn more about our generous benefits at benefits@bp. Visit our website at www.archaeaenergy.com.</p>\n<p><strong>Legal Disclaimer:</strong> We are an equal opportunity employer and welcome applications from diverse candidates. 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This role is ideal for someone who enjoys solving customer issues, providing exceptional service, and contributing to the growth of our support operations in the APAC region.</p>\n<p>As our first hire in Singapore, you will play a key role in ensuring customer satisfaction by handling frontline support, triaging issues, and collaborating with global teams.</p>\n<p>Key Responsibilities</p>\n<p>User Support: Handle frontline customer inquiries via Intercom, including account setup, billing questions, product guidance, and basic troubleshooting.</p>\n<p>Ticket Triage: Efficiently categorize, prioritize, and escalate issues to L2/L3 support or relevant teams (Engineering, Finance, Solutions) as needed.</p>\n<p>Knowledge Base Management: Contribute to building and updating FAQs, help center articles, and self-service resources to empower customers.</p>\n<p>Customer Communication: Provide clear, friendly, and proactive responses; ensure timely follow-ups and resolution.</p>\n<p>Process Optimization: Identify common customer pain points and suggest improvements to streamline support workflows.</p>\n<p>Customer Focus: Maintain a customer-centric approach, ensuring a positive experience for all users, with a focus on empathy and proactive service.</p>\n<p>Qualifications &amp; Profile</p>\n<p>• Bachelor’s degree or equivalent in Business, Communications, or a related field.</p>\n<p>• Previous experience in customer support, helpdesk, or service roles (technical support experience is a plus).</p>\n<p>• Strong written and verbal communication skills in English (additional languages are a bonus).</p>\n<p>• Proficiency in customer support platforms (e.g., Intercom, Zendesk). 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Your responsibilities include investigating and delivering prompt, quality responses to players&#39; questions while providing valuable feedback to our developers.</p>\n<p>What are we looking for?</p>\n<p>Our PE Agent has a knack for the following skills:</p>\n<p>Communication: Deliver excellent customer support to players. Investigate and resolve player inquiries promptly through ticketing, email, or chat. Assist internal teams with project-related requests, ensuring smooth collaboration. Play a crucial role in gathering and delivering player feedback according to established procedures. Provide translations when required to ensure seamless communication.</p>\n<p>Analytics: Maintain accurate and detailed reports to keep processes streamlined. Ensure prompt escalation of issues following established procedures. Contribute to smoother support processes with personalized macros and knowledge base. Play a part in maintaining high-quality standards through the QC process.</p>\n<p>Leadership: Take part in valuable training sessions to enhance your skills and knowledge. Manage your time effectively and responsibly to meet players&#39; needs.</p>\n<p>Business: Master the gameplay knowledge of our products to serve players better. Familiarity with Helpshift/Zendesk or other CRM tools for seamless support. Knowledge of macros customization for streamlined responses. Experience with MS Office or Google Suite apps for documentation.</p>\n<p>Requirements</p>\n<p>You&#39;d be a great fit for this role if you have:</p>\n<p>Mastery in C1-C2 level language proficiency, with English at B2 level or higher. Excellent communication skills for effective player support. Flexibility to adapt to various situations and player needs. Accountability and reliability in handling player inquiries and issues. Proactivity in identifying and addressing player concerns proactively. Proficiency in navigating knowledge bases for efficient support. Basic troubleshooting skills to assist players with technical challenges. Availability for full-time work, including weekends and holidays, and on different time zones as needed.</p>\n<p>Nice-to-haves:</p>\n<p>Previous Customer Service experience or any relevant experience in a BPO setting. You have some knowledge of the community platforms or ticketing tools (e.g. Discord, Slack, Zendesk, Helpshift, etc.) - this could be an asset. You are passionate about video games - this can make your job a lot more enjoyable for you, however it is not so crucial.</p>\n<p>Benefits</p>\n<p>Keywords Studios is dedicated to following a well-established Equal Opportunities Policy. We endeavor to create a workplace which provides equal opportunities for all employees and potential employees. Benefits:</p>\n<p>Non-taxable Allowances. HMO and Life Insurance. Paid Time Offs. Annual Wellness Subsidy.</p>\n<p style=\"margin-top:24px;font-size:13px;color:#666;\">XML job scraping automation by <a href=\"https://yubhub.co\">YubHub</a></p>","url":"https://yubhub.co/jobs/job_3fe32bee-cde","directApply":true,"hiringOrganization":{"@type":"Organization","name":"Keywords Studios","sameAs":"https://apply.workable.com","logo":"https://logos.yubhub.co/j.com.png"},"x-apply-url":"https://apply.workable.com/j/24BC1A35F6","x-work-arrangement":"hybrid","x-experience-level":"entry","x-job-type":"full-time","x-salary-range":null,"x-skills-required":["Communication","Analytics","Leadership","Business","Mastery in C1-C2 level language proficiency","Excellent communication skills","Flexibility","Accountability","Proactivity","Proficiency in navigating knowledge bases","Basic troubleshooting skills"],"x-skills-preferred":["Previous Customer Service experience","Knowledge of community platforms or ticketing tools","Passion for video games"],"datePosted":"2026-03-09T10:54:24.282Z","jobLocation":{"@type":"Place","address":{"@type":"PostalAddress","addressLocality":"Bacolod"}},"employmentType":"FULL_TIME","occupationalCategory":"Engineering","industry":"Technology","skills":"Communication, Analytics, Leadership, Business, Mastery in C1-C2 level language proficiency, Excellent communication skills, Flexibility, Accountability, Proactivity, Proficiency in navigating knowledge bases, Basic troubleshooting skills, Previous Customer Service experience, Knowledge of community platforms or ticketing tools, Passion for video games"},{"@context":"https://schema.org","@type":"JobPosting","identifier":{"@type":"PropertyValue","name":"YubHub","value":"job_6b289190-a67"},"title":"Contract - Player Engagement Agent (non-voice for video gaming project)","description":"<p><strong>Job Overview</strong></p>\n<p>As a Player Engagement Agent, you&#39;ll serve as the essential link between our clients and the gaming community. Your responsibilities include investigating and delivering prompt, quality responses to players&#39; questions while providing valuable feedback to our developers.</p>\n<p><strong>What We&#39;re Looking For</strong></p>\n<p>Our PE Agent has a knack for the following skills:</p>\n<ul>\n<li>Communication: Deliver excellent customer support to players, investigate and resolve player inquiries promptly through ticketing, email, or chat, assist internal teams with project-related requests, ensuring smooth collaboration, play a crucial role in gathering and delivering player feedback according to established procedures, and provide translations when required to ensure seamless communication.</li>\n</ul>\n<ul>\n<li>Analytics: Maintain accurate and detailed reports to keep processes streamlined, ensure prompt escalation of issues following established procedures, contribute to smoother support processes with personalized macros and knowledge base, and play a part in maintaining high-quality standards through the QC process.</li>\n</ul>\n<ul>\n<li>Leadership: Take part in valuable training sessions to enhance your skills and knowledge, manage your time effectively and responsibly to meet players&#39; needs.</li>\n</ul>\n<p><strong>Requirements</strong></p>\n<p>You&#39;d be a great fit for this role if you have:</p>\n<ul>\n<li>Mastery in C1-C2 level language proficiency, with English at B2 level or higher.</li>\n</ul>\n<ul>\n<li>Excellent communication skills for effective player support.</li>\n</ul>\n<ul>\n<li>Flexibility to adapt to various situations and player needs.</li>\n</ul>\n<ul>\n<li>Accountability and reliability in handling player inquiries and issues.</li>\n</ul>\n<ul>\n<li>Proactivity in identifying and addressing player concerns proactively.</li>\n</ul>\n<ul>\n<li>Proficiency in navigating knowledge bases for efficient support.</li>\n</ul>\n<ul>\n<li>Basic troubleshooting skills to assist players with technical challenges.</li>\n</ul>\n<p><strong>Benefits</strong></p>\n<p>Keywords Studios is dedicated to following a well-established Equal Opportunities Policy. We endeavor to create a workplace which provides equal opportunities for all employees and potential employees. Helpshift embraces diversity. We are proud to be an equal opportunity workplace and do not discriminate on the basis of sex, race, color, age, sexual orientation, gender identity, religion, national origin, citizenship, marital status, veteran status, or disability status.</p>\n<p style=\"margin-top:24px;font-size:13px;color:#666;\">XML job scraping automation by <a href=\"https://yubhub.co\">YubHub</a></p>","url":"https://yubhub.co/jobs/job_6b289190-a67","directApply":true,"hiringOrganization":{"@type":"Organization","name":"Keywords Studios","sameAs":"https://apply.workable.com","logo":"https://logos.yubhub.co/j.com.png"},"x-apply-url":"https://apply.workable.com/j/9AEA5C20DA","x-work-arrangement":"hybrid","x-experience-level":"entry","x-job-type":"contract","x-salary-range":null,"x-skills-required":["C1-C2 level language proficiency","Excellent communication skills","Flexibility to adapt to various situations and player needs","Accountability and reliability in handling player inquiries and issues","Proactivity in identifying and addressing player concerns proactively","Proficiency in navigating knowledge bases for efficient support","Basic troubleshooting skills"],"x-skills-preferred":["Previous Customer Service experience or any relevant experience in a BPO setting","Similar experience in Email or Live Chat Support","Knowledge of community platforms (e.g. Discord, Slack)"],"datePosted":"2026-03-09T10:52:17.545Z","jobLocation":{"@type":"Place","address":{"@type":"PostalAddress","addressLocality":"Pune"}},"employmentType":"CONTRACTOR","occupationalCategory":"Engineering","industry":"Technology","skills":"C1-C2 level language proficiency, Excellent communication skills, Flexibility to adapt to various situations and player needs, Accountability and reliability in handling player inquiries and issues, Proactivity in identifying and addressing player concerns proactively, Proficiency in navigating knowledge bases for efficient support, Basic troubleshooting skills, Previous Customer Service experience or any relevant experience in a BPO setting, Similar experience in Email or Live Chat Support, Knowledge of community platforms (e.g. Discord, Slack)"}]}