Responsibilities: Provide first-line technical support via phone, email, or in-person for hardware, software, and network-related issues. Troubleshoot and resolve basic IT issues, including desktop, laptop, printer, and peripheral malfunctions. Assist users with software installations, account setups, and password resets. Log, track, and document all service requests in the ticketing system, ensuring timely resolution or escalation. Escalate unresolved issues to Level 2 or specialized teams with detailed documentation. Maintain and update IT knowledge base articles and self-service wikis for common issues. Perform routine maintenance tasks, such as software updates and system backups, as directed. Assist with onboarding new employees, including setting up workstations and accounts. Adhere to company IT policies, procedures, and security protocols. Provide new hire onboarding and offboarding service support

Basic Qualifications: High school diploma or equivalent; Associate’s degree in IT, Computer Science, or related field preferred. 0-2 years of experience in IT or a related field (entry-level candidates encouraged to apply) Basic understanding of Windows and macOS operating systems, Microsoft Office Suite, and common software applications. Familiarity with troubleshooting hardware (PCs, laptops, printers) and basic networking concepts (TCP/IP, DNS, DHCP). Strong communication and customer service skills to assist non-technical users effectively. Ability to prioritize tasks and manage time efficiently in a fast-paced environment. CompTIA A+, Network+, or similar certifications are a plus but not required. Ability work after hours and graveyard shifts

Preferred Skills and Experience: Experience with ticketing systems (e.g., ServiceNow, Jira, Zendesk) or IT service management tools. Basic knowledge of Active Directory and user account management. Willingness to learn and adapt to new technologies and processes

Compensation and Benefits: $90,000 - $110,000 + Equity (USD hourly) Base salary is just one part of our total rewards package at xA, which also includes equity, comprehensive medical, vision, and dental coverage, access to a 401(k) retirement plan, short & long-term disability insurance, life insurance, and various other discounts and perks.

ITAR Requirements: To conform to U.S. Government export regulations, applicant must be a (i) U.S. citizen or national, (ii) U.S. lawful, permanent resident (aka green card holder), (iii) Refugee under 8 U.S.C. § 1157, or (iv) Asylee under 8 U.S.C. § 1158, or be eligible to obtain the required authorizations from the U.S. Department of State. Learn more about the ITAR here.

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This role focuses on building, deploying, and managing internal Windows and Linux infrastructure while collaborating with other teams to develop scalable solutions.

Responsibilities:

• Building, managing, and supporting complex application stacks on Windows and Linux Servers.
• Providing Windows and Linux troubleshooting and technical support.
• Deploy, configure and support VMware technologies, including vCenter, ESX and Horizon.
• Use Puppet Enterprise to automate and manage configurations.
• Working with other engineering teams and third-party vendors to implement scalable solutions.
• Ensuring compliance by collaborating with internal audit and compliance teams.
• Developing and maintaining standard operating procedures.
• Participating in a 24/7 on-call support rotation.
• Managing and monitoring all installed Windows and Linux systems and infrastructure.
• Installing, configuring, testing, and maintaining operating systems and system management tools.
• Proactively ensuring high levels of system availability and reliability.
• Monitoring and optimizing application performance, identifying bottlenecks, and collaborating with developers to implement solutions.
• Writing and maintaining custom scripts to improve system efficiency and automation.

Required Qualifications:

• Deep understanding of infrastructure management and automation
• 3 to 5 years of experience in the following:
• Systems Engineering for Corporate Infrastructure.
• Managing large-scale Windows and Linux server environments.
• Virtualization at scale.
• Configuration Management.
• Managing scalable storage solutions, preferably NetApp.
• Developing and maintaining performance metrics for systems.
• Strong understanding of Puppet Enterprise and Puppet Open Source.
• Strong understanding of basic networking concepts.
• Proficient with using Puppet to automate and manage configurations.
• Ability to translate business needs into technical solutions.
• Outstanding analytical and problem-solving skills.
• Strong written and verbal communication skills.
• Experience writing technical design documents and maintaining documentation.
• Familiarity with working in a source-controlled environment.
• Proficiency in scripting languages such as Bash, Python, or Perl.
• Experience with VMware services, including VMware data center virtualization and VMware Horizon.

Basic Qualifications:

• Familiarity with DevOps practices and CI/CD tools.
• Knowledge of orchestration tools.

Compensation and Benefits:

$162,000 - $226,000

Base salary is just one part of our total rewards package at xAI, which also includes equity, comprehensive medical, vision, and dental coverage, access to a 401(k) retirement plan, short & long-term disability insurance, life insurance, and various other discounts and perks.

ITAR Requirements:

To conform to U.S. Government export regulations, applicant must be a (i) U.S. citizen or national, (ii) U.S. lawful, permanent resident (aka green card holder), (iii) Refugee under 8 U.S.C. § 1157, or (iv) Asylee under 8 U.S.C. § 1158, or be eligible to obtain the required authorizations from the U.S. Department of State. Learn more about the ITAR here.

XML job scraping automation by YubHub

Responsibilities: Provide first-line technical support via phone, email, or in-person for hardware, software, and network-related issues. Troubleshoot and resolve basic IT issues, including desktop, laptop, printer, and peripheral malfunctions. Assist users with software installations, account setups, and password resets. Log, track, and document all service requests in the ticketing system, ensuring timely resolution or escalation. Escalate unresolved issues to Level 2 or specialised teams with detailed documentation. Maintain and update IT knowledge base articles and self-service wikis for common issues. Perform routine maintenance tasks, such as software updates and system backups, as directed. Assist with onboarding new employees, including setting up workstations and accounts. Adhere to company IT policies, procedures, and security protocols. Provide new hire onboarding and offboarding service support.

Basic Qualifications: High school diploma or equivalent; Associate’s degree in IT, Computer Science, or related field preferred. 0-2 years of experience in IT or a related field (entry-level candidates encouraged to apply). Basic understanding of Windows and macOS operating systems, Microsoft Office Suite, and common software applications. Familiarity with troubleshooting hardware (PCs, laptops, printers) and basic networking concepts (TCP/IP, DNS, DHCP). Strong communication and customer service skills to assist non-technical users effectively. Ability to prioritise tasks and manage time efficiently in a fast-paced environment. CompTIA A+, Network+, or similar certifications are a plus but not required. Ability work after hours and graveyard shifts.

Preferred Skills and Experience: Experience with ticketing systems (e.g., ServiceNow, Jira, Zendesk) or IT service management tools. Basic knowledge of Active Directory and user account management. Willingness to learn and adapt to new technologies and processes.

XML job scraping automation by YubHub