The ideal candidate brings operational experience, emerging technical skills, eagerness to learn, and enthusiasm for AI-powered solutions.

Key Responsibilities:

Operational Execution: Support daily operations of AI agents, including basic system monitoring, logging issues, and escalating to appropriate team members when needed.

Documentation Support: Help maintain SOPs and process documentation. Contribute to updates and ensure materials remain current and accessible.

QA & Testing Support: Assist with UAT/QA activities, execute test cases, log findings, and support data validation tasks under guidance from senior team members.

Regional Coordination: Coordinate with APJ sales, marketing, and IT teams to support integration activities and gather feedback on AI tool adoption.

Enablement Materials: Create and update training guides, FAQs, and quick reference materials. Assist with training session delivery and respond to user questions.

Performance Tracking: Monitor AI system metrics using existing dashboards and reports. Surface anomalies or trends to the broader team for investigation.

Data & Reporting: Support KPI tracking and reporting activities. Help compile data for business reviews and contribute basic insights.

What We Look For:

Experience: Minimum of 2–3 years in sales operations, customer success, or related field. Exposure to CRM platforms or sales tools is preferred.

Technical Aptitude: Basic understanding of data and reporting concepts. Willingness to learn technical tools and systems. Familiarity with Excel, Google Sheets, or basic data analysis is helpful.

Execution Focus: Strong organizational skills with attention to detail. Ability to follow established processes and escalate when needed.

Collaborative Mindset: Team player who works well with cross-functional partners. Comfortable asking questions and seeking guidance.

Communication: Clear verbal and written communication. Ability to document processes and create straightforward training materials.

Learning Orientation: Eager to develop new skills and grow technical capabilities. Curiosity about AI and automation technologies.

Adaptability: Comfortable with change and evolving priorities. Openness to learning low-code/no-code platforms and adapting to new tools.

This role is a great entry point to AI operations and GTM transformation. If you are detail-oriented with a passion for learning and technology, we encourage you to apply.

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