In this role, you will have the opportunity to work on various projects, including the development of cloud components and command-line tools, and contribute to the innovation of Ubisoft's technology group through our expertise around the Anvil game engine and online services. You will also have the chance to work on research and development projects through our R&D team, La Forge, which brings together Ubisoft engineers and researchers to work on prototypes that will serve the production of games, particularly around AI-related issues.

Our team is autonomous and oriented towards problem-solving, and we are looking for people who are passionate about video games and always on the lookout for new development platforms, features, and APIs. We expect curiosity, openness, adaptability, and the ability to explore new architectures and solutions to contribute to the development and maintenance of our platform.

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The Community Support Engineering team is responsible for the world-class technology, architecture, and solutions that power Airbnb's global community support operations. The products and solutions we build support our customers, front-line agents, and business process operations teams.

As a Senior Software Engineer, you will work in a team of talented and diverse software engineers to build solutions that improve the agent experience. You will play a significant role in shaping the technical vision and then delivering a solution that is flexible, efficient, and scales with the needs of the business.

Key Responsibilities:

• Work cross-functionally with product, design, and other engineering counterparts to execute on product and business strategy to build novel products and features
• Drive, lead, and contribute to the full development cycle: technical design, development, test automation, experimentation, analysis, and launch
• Build efficient and reusable backend components, with high quality, while making sure to maintain performance and scalable systems
• Practice Full-Stack development, including frontend web, contributing to UI used by thousands of agents all day
• Work closely with Machine Learning and Generative AI Engineers to greatly improve Community Support systems

Requirements:

• 6+ years industry experience
• Bachelor's and/or Master's degree, preferably in CS, or equivalent experience
• Proficiency in one or more back-end server languages (Java/Kotlin/C++)
• Experience building AI-driven features: Both classical supervised machine learning, and Generative AI
• Experience in building and scaling high-quality and high-traffic products (or systems)
• Excellent communication skills and the ability to work well within a team and with teams across the engineering, product & design organizations
• Ability to evaluate technical approaches and design product solutions to solve real-world problems
• Mentorship to junior developers

Our Commitment To Inclusion & Belonging:

Airbnb is committed to working with the broadest talent pool possible. We believe diverse ideas foster innovation and engagement, and allow us to attract creatively-led people, and to develop the best products, services and solutions.

How We'll Take Care of You:

Our job titles may span more than one career level. The actual base pay is dependent upon many factors, such as: training, transferable skills, work experience, business needs and market demands. The base pay range is subject to change and may be modified in the future. This role may also be eligible for bonus, equity, benefits, and Employee Travel Credits.

Pay Range: $195,000-$220,000 USD

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