This role requires you to think in systems and experiments, write sharp copy, collaborate cross-functionally, and stay obsessively close to what's working (and what's not) in social. You'll partner with GTM workstream leads to translate their launches, ideas, and insights into social activations that earn reach and attention.

You'll enable our executive team and employees to build meaningful influence, creating playbooks, toolkits, and working directly with them on their content. You'll collaborate with our SMM on proactive and reactive engagement, from daily comments to orchestrated mindshare plays.

You'll run campaigns and moments, building and executing multi-post social plans that elevate our biggest launches and announcements. You'll experiment relentlessly! Test content formats, creative approaches, timing, AI tools, and emerging platform features to optimize what works.

You'll use AI to move faster and smarter, from ideation to copywriting to distribution planning. You'll oversee our YouTube strategy and agency relationship, making sure we're maximizing the reach and value of our video investments.

You'll keep our channels sharp and current, ensuring everything live reflects our latest story and message. You'll make strong, proactive choices. You won't wait for a brief or a prompt; you'll be shaping our agenda and our presence.

The ideal candidate is a social-native thinker, fluent in platform nuances, audience behavior, and creative trends. You're fluent in tech culture – you keep tabs on what VCs are posting, what AI founders are building, and where the conversation is heading.

You're a fast, clear, high-quality writer with a knack for punchy, smart, shareable copy. You're AI-forward: excited by what AI unlocks and confident using it to streamline and enhance your work.

You're deeply collaborative but autonomous – you can manage cross-functional partnerships without handholding. You're experimental and analytical: you don't just follow best practices, you question them and test what works.

You're proactive and outcome-oriented: you don't wait for permission and you know how to tie your work to business goals. You're detail-obsessed when it matters, especially when it comes to how we show up publicly as a brand.

Bonus skills & attributes:

• You've worked in B2B social at a fast-paced SaaS or tech company.
• You've supported exec comms or employee enablement in social before.
• You've worked closely with demand gen, brand, comms, or content teams.
• You have strong instincts for shareable creative – what stops the scroll and gets talked about.

Benefits:

• Competitive salary and equity in a fast-growing start-up
• We serve lunch every weekday, plus a variety of snack foods and a fully stocked kitchen
• Regular compensation reviews - we reward great work!
• Pension scheme & match up to 4%
• Peace of mind with life assurance, as well as comprehensive health and dental insurance for you and your dependents
• Flexible paid time off policy
• Paid maternity leave, as well as 6 weeks paternity leave for fathers, to let you spend valuable time with your loved ones
• If you’re cycling, we’ve got you covered on the Cycle-to-Work Scheme. With secure bike storage too
• MacBooks are our standard, but we also offer Windows for certain roles when needed

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This role is high-impact, high-visibility, and highly collaborative. You'll:

• Own and evolve the strategy for Intercom and Fin's organic social presence across LinkedIn, X, YouTube, and more.
• Partner with GTM workstream leads to translate their launches, ideas, and insights into social activations that earn reach and attention.
• Enable our executive team and employees to build meaningful influence, creating playbooks, toolkits, and working directly with them on their content.
• Collaborate with our SMM on proactive and reactive engagement, from daily comments to orchestrated mindshare plays.
• Run campaigns and moments, building and executing multi-post social plans that elevate our biggest launches and announcements.
• Experiment relentlessly! Test content formats, creative approaches, timing, AI tools, and emerging platform features to optimize what works.
• Use AI to move faster and smarter, from ideation to copywriting to distribution planning.
• Oversee our YouTube strategy and agency relationship, making sure we're maximizing the reach and value of our video investments.
• Keep our channels sharp and current, ensuring everything live reflects our latest story and message.
• Make strong, proactive choices. You won't wait for a brief or a prompt; you'll be shaping our agenda and our presence.

As a successful candidate, you'll be a social-native thinker, fluent in platform nuances, audience behavior, and creative trends. You'll be a fast, clear, high-quality writer with a knack for punchy, smart, shareable copy. You'll be AI-forward, excited by what AI unlocks and confident using it to streamline and enhance your work. You'll be deeply collaborative but autonomous, able to manage cross-functional partnerships without handholding. You'll be experimental and analytical, questioning best practices and testing what works. You'll be proactive and outcome-oriented, able to tie your work to business goals.

If you're excited by the idea of growing a high-performing AI brand, and you love operating at the intersection of tech, content, community, and influence, then this is your role.

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