Key Account Manager · Jeeves

Fri, 17 Apr 2026 12:39:03 GMT
Sales

Jeeves · São Paulo · hybrid

We are looking for a highly strategic and relationship-driven Senior Key Account Manager to oversee and grow a portfolio of high-value B2B clients in the LATAM region. This role requires a professional who thrives on cross-sell, upsell, retention, and financial product expansion, while providing proactive account support and managing internal escalations. You will be the main point of contact for C-level executives and founders, helping them expand their usage of Jeeves products, solve challenges with a consultative mindset, and strengthen long-term partnerships. A background in SAAS, fintech, hospitality or B2B commercial real estate is highly valued. Location: This role is based out of São Paulo, Brazil, and is a full-time position where it is required to come into our office at complexo JK Iguatemi (2-3 days/week). #LI-Hybrid

Key Responsibilities

Manage and grow a portfolio of key clients across Brazil.

Identify, drive, and execute cross-sell and upsell opportunities to increase share of wallet.

Act as the main point of contact for billing, portfolio usage, credit support, and operational follow-ups.

Coordinate with credit, risk, and customer success to support complex client needs or escalations.

Present and position Jeeves solutions (cards, Jeeves Pay, spend management, stablecoins, etc) to CFOs, Controllers, and finance teams.

Manage account performance: track client activity, expansion potential, and risks to revenue.

Ensure high levels of product adoption and client satisfaction, driving NRR growth.

Maintain a deep understanding of product updates to deliver tailored recommendations.

Regularly report on account status and performance to regional leadership.

Contribute to quarterly business reviews and expansion planning with clients.

Support collections and payment conversations where needed, in collaboration with the finance team.

Understand and sell additional solutions

Qualifications

Bachelor's or Master’s degree in Business, Marketing, Finance, Hospitality, or related field.

3+ years in key account management or B2B customer success (ideally in fintech, SaaS, hospitality or financial services).

Proven track record of expanding accounts via cross-sell and upsell strategies.

Experience on fintech or saas platforms selling - Strong understanding of B2B products - Excellent communication and negotiation skills, with the ability to influence C-level stakeholders.

Proficiency with CRMs (e.g., Salesforce, HubSpot), Excel/Sheets, and reporting tools.

Fluent in English