Key Account Manager · Jeeves

Fri, 17 Apr 2026 12:38:52 GMT
Sales

Jeeves · Mexico City · hybrid
We are looking for a highly strategic and relationship-driven Senior Key Account Manager to oversee and grow a portfolio of high-value B2B clients in the LATAM region. This role requires a professional who thrives on cross-sell, upsell, retention, and financial product expansion, while providing proactive account support and managing internal escalations. You will be the main point of contact for C-level executives and founders, helping them expand their usage of Jeeves products, solve challenges with a consultative mindset, and strengthen long-term partnerships. A background in fintech, hospitality or B2B commercial real estate (e.g. sales of private rooms or meeting spaces) is highly valued. Key Responsibilities: * Manage and grow a portfolio of key clients across Mexico and Colombia. * Identify, drive, and execute cross-sell and upsell opportunities to increase share of wallet. * Act as the main point of contact for billing, portfolio usage, credit support, and operational follow-ups. * Coordinate with credit, risk, and customer success to support complex client needs or escalations. * Present and position Jeeves solutions (cards, Jeeves Pay, spend management) to CFOs, Controllers, and finance teams. * Manage account performance: track client activity, expansion potential, and risks to revenue. * Ensure high levels of product adoption and client satisfaction, driving NRR growth. * Maintain a deep understanding of product updates to deliver tailored recommendations. * Regularly report on account status and performance to regional leadership. * Contribute to quarterly business reviews and expansion planning with clients. * Support collections and payment conversations where needed, in collaboration with the finance team. Qualifications: * Bachelor's or Master’s degree in Business, Marketing, Finance, Hospitality, or related field. * 3+ years in key account management or B2B customer success (ideally in fintech, SaaS, hospitality or financial services). * Proven track record of expanding accounts via cross-sell and upsell strategies. * Experience on fintech and saas platforms selling * Strong understanding of B2B financial products, including credit lines, virtual cards, and digital payments. * Excellent communication and negotiation skills, with the ability to influence C-level stakeholders. * Proficiency with CRMs (e.g., Salesforce, HubSpot), Excel/Sheets, and reporting tools. * Fluent in Spanish; Upper-Intermediate to Advanced English required.