e36da8c9-56f Data Analyst We are on a mission to rid the world of bad customer service by mobilizing the way help is delivered. Today's consumers want an always-available customer service experience that leaves them feeling valued and respected. Helpshift helps B2B brands deliver this modern customer service experience through a mobile-first approach that changes how conversations occur, moving the conversation away from slow, outdated email and desktop experience to an in-app chat experience that allows users to interact with Brands on their own time.

We are looking for curious individuals to analyse and generate insights for Helpshift engagement and performance. You will be working with cross-functional teams to understand requirements, analyse the data and deliver insights to enable business decisions. As a data analyst, you will need to define & monitor key performance indicators for the product and expedite product diagnostics using data. You will be shaping the future of the product at Helpshift.

Requirements

  • 2+ years of experience as a Data Analyst or in a similar analytical role.
  • Proficient in SQL and Python
  • Experienced in presenting insights using visualisations with tools such as Metabase, Power BI, Sigma or equivalent
  • Develop and maintain dashboards and reports to track key business metrics and support strategic decisions
  • Experienced in data modelling and enjoys uncovering trends in the data
  • Support ETL/ELT processes and ensure data accuracy, integrity, and reliability
  • Utilize Python and AWS cloud tools to automate data workflows and analysis tasks.
  • Self-motivated, Curious & detail-oriented
  • Enjoy working in fast-paced environments and can adapt to shifting conditions, priorities, or deadlines.

Benefits

  • Hybrid setup
  • Worker's insurance
  • Paid Time Offs
  • Other employee benefits to be discussed by our Talent Acquisition team in India.

XML job scraping automation by YubHub

]]> full-time mid hybrid SQL, Python, Metabase, Power BI, Sigma, ETL/ELT, AWS cloud tools Engineering Technology Helpshift https://logos.yubhub.co/j.com.png Helpshift is a company that provides a mobile-first customer service experience through a platform that enables instant and rapid resolutions. Over 900 million active monthly consumers are enabled on 2B+ devices around the world with Helpshift. https://apply.workable.com https://apply.workable.com/j/080AAE5C3D 2026-03-09