As a Maintenance Technician, you will play a key role in ensuring the reliability, safety, and mission readiness of Shield AI's V-BAT unmanned aircraft systems (UAS) and associated Ground Support Equipment (GSE).
\nYour responsibilities will include conducting organisational-level maintenance on V-BAT unmanned aircraft systems and associated GSE, constructing wiring harnesses and soldering necessary components, complying with written training and certification requirements, supporting the development of maintenance task instructions, and developing relationships with adjacent organisations.
\nTo be successful in this role, you will need to have experience in aviation maintenance and operations, including coordination across multiple departments, significant experience and proficiency with Microsoft Office Suite, excellent verbal and written communication skills, and a proven record of working hard, being a trustworthy teammate, holding oneself and others to high standards, and showing kindness to others.
\nPreferred qualifications include a FAA A&P license or equivalent internal or external certification, experience in the field of Unmanned Aerial Systems (UAS), experience in avionics, and IPC Certification.
\nThis is a full-time regular employee position with a salary range of $26-$35 per hour, plus bonus, benefits, and equity.
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\nIn this role, you will lead the scheduling of product arrival, coordinate vessel diagnostics and troubleshooting, and repair. A strong background in industrial machinery, naval, maritime, or aviation maintenance and repair is ideal. You should have previous management experience with demonstrated proficiency in electromechanical systems, diesel propulsion systems, or similar.
\nResponsibilities:\nLead a team with a focus on knowledge building and team member development\nProvide the first line of remote technical support to partners and customers\nCoordinate the delivery and return of vessels, parts, and supporting items\nIdentify opportunities for process improvements and product enhancements based on customer feedback\nAct as the voice of the customer in the company, ensuring that customer needs and feedback are heard and addressed in strategic planning and product development
\nQualifications:\nBachelor's degree or equivalent experience with 5+ years leading support of technical or complex products\nKnowledge of customer service tools and technologies, including CRM software, help desk systems, and communication platforms\nExperience developing support process and knowledge management documentation\nCapable of providing ongoing training and development opportunities for staff\nStrong organizational and project management skills\nExceptional communication and presentation skills
\nPhysical Demands:\nThe ability to perform physically demanding work for extended periods of time\nFrequently and repetitively, lift, push, and carry up to 20 lbs.\nThe ability to carry 20 lbs. up and down stairs\nAbility to work outside for an extended period of time\nFrequently and repetitively, bend, lift, and reach to install vehicle parts of varying size and weight overhead, accurately and in allotted timeframes\nAbility to stand and walk for up to 12 hours/day, including over varied and uneven terrain\nStoop, lay, bend, reach, squat, kneel, crouch, twist, and crawl for extended periods of time, including up to 12 hours/day\nClimb and maintain balance on ladders, platforms, or other high structures\nAbility to find issues in a work process and be alert to safety signals using sight, touch, and hearing\nDemonstrated ability to handle and manipulate tooling and mechanically fasten bolts within required cycle time\nExposures to hazardous materials and ability to follow waste handling/disposal procedures\nWearing Personal Protective Equipment, including but not limited to safety glasses, safety shoes, hearing protection, gloves, and adhering to prescribed safety rules and guidelines
\nAdditional Information:\nThis role requires access to export-controlled information or items that require 'U.S. Person' status.
\nXML job scraping automation by YubHub
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