A key part of this role is balancing long-term platform health with near-term business needs, while driving operational excellence through strong sprint management, clear delivery expectations, and continuous improvement. You'll also champion the integration of AI-native solutions across our operations and go-to-market systems and within team workflows, helping GitLab scale efficiently.

This role includes leading large, complex programs that drive business transformation, ensuring our platform remains scalable, secure, and compliant as we grow. Some examples of our projects:

• Building and evolving a scalable Salesforce architecture across integrated go-to-market applications
• Advancing Salesforce DevOps practices (source control, continuous integration, and release management) and platform governance
• Designing and delivering advanced Salesforce solutions and integrations with other critical business systems
• Introducing AI-native capabilities and automation to improve system workflows and team productivity

Responsibilities:

• Lead and mentor a team of Salesforce engineers, supporting career growth through coaching, feedback, and hands-on guidance.
• Drive the architectural vision and technical roadmap for GitLab's Salesforce platform and integrated go-to-market applications, with a focus on scalability, performance, security, and compliance.
• Champion the integration of AI-native solutions within operations and go-to-market systems and within engineering workflows to improve efficiency and unlock new capabilities.
• Partner with cross-functional stakeholders (Sales, Marketing, Customer Experience, and Operations) to translate business needs into a prioritized engineering backlog and delivery plan.
• Provide technical leadership on complex challenges by contributing to solution design, reviewing code, and guiding implementation across the Salesforce ecosystem.
• Own operational excellence for the team, including sprint planning, capacity management, removing blockers, and ensuring high-velocity, high-quality delivery.
• Establish and enforce engineering best practices, including source control, continuous integration and continuous deployment, release management, code quality, and platform governance.
• Lead large-scale programs and integrations across Salesforce and other key business systems, introducing automation and process improvements to help GitLab scale.

Requirements:

• 7+ years of progressive experience in Salesforce development and architecture, building scalable solutions that support go-to-market systems.
• 2+ years of experience managing or leading technical teams, with a track record of coaching, giving actionable feedback, and growing team members.
• Strong proficiency with Salesforce technologies including Apex, Lightning Web Components, Visualforce, and SOQL, and the ability to guide design and code review decisions.
• Strong command of Salesforce DevOps practices, including Git-based source control, continuous integration and continuous delivery (CI/CD), and reliable release management.
• Experience designing and overseeing integrations between Salesforce and other business systems, including using integration platform as a service (iPaaS) tools and automation solutions.
• Ability to translate stakeholder needs into a prioritized engineering backlog, balancing long-term platform health with near-term business outcomes.
• Excellent communication and relationship-building skills, with the ability to explain technical concepts clearly to non-technical partners across Sales, Marketing, Customer Experience, and Operations.
• Comfort working in a remote, asynchronous environment, with a passion for using AI-native solutions to improve team productivity and the systems you build.

About the team: The Salesforce Engineering Manager is part of the Enterprise Applications team, which is responsible for GitLab's critical business applications, including Salesforce, ServiceNow, Zuora, NetSuite, and more. This team helps GitLab scale by delivering new capabilities while maintaining a reliable, secure, and compliant production environment.

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The ideal candidate is a proactive problem-solver with a strong desire to learn and contribute to complex electromechanical hardware challenges. You should be someone who thrives in a fast-paced, resource-limited environment and enjoys getting hands-on to implement and refine physical solutions. If you are eager to apply your engineering skills to real-world production challenges and grow within a dynamic team, then this role is for you.

Your responsibilities will include:

• Supporting the transition of new electromechanical products from NPI to production, contributing to Design for Manufacturability (DFM) and Design for Assembly (DFA) efforts, and assisting in establishing robust manufacturing processes to meet production demands.

• Contributing to continuous improvement initiatives for existing production lines and manufacturing processes, providing engineering support to resolve issues, enhance efficiency, reduce costs, and improve product quality.

• Assisting in the design, implementation, and optimization of efficient manufacturing processes, supporting efforts to maximize throughput, reduce costs, and ensure consistent high-quality output for products.

• Participating in projects for the installation, commissioning, and validation of new manufacturing systems and equipment, assisting with communication on their impact to production capabilities, efficiency, and capacity to stakeholders.

• Assisting in identifying and implementing automation solutions and integrated workflows to streamline manufacturing processes, enhancing efficiency and repeatability.

• Developing and refining detailed manufacturing process flows, assisting in breaking down assemblies into logical subassemblies and sub-processes to optimize production flow and ensure consistent product quality on the line.

• Creating and maintaining manufacturing documentation, including detailed work instructions, Standard Operating Procedures (SOPs), and quality control plans, to ensure standardized and repeatable production.

• Partnering with contract manufacturers across diverse disciplines (e.g., PCBA fabrication, metallic manufacturing, final assembly) to support the establishment of repeatable production processes and ensure on-time delivery.

• Traveling to key suppliers and contract manufacturers to support resolution of production issues, assist in auditing processes, and implement quality control procedures to maintain production continuity and quality.

• Providing Design for Manufacturability (DFM) and Design for Assembly (DFA) feedback to engineering teams, helping to optimize product design for production efficiency, cost, quality, and reliability.

• Supporting technical ownership for assigned product lines, collaborating with Design Engineering, Quality Assurance, Production Operations, Software, and Program Management to ensure seamless product realization and issue resolution.

• Maintaining Product Lifecycle Management (PLM) data, assisting with Bill of Material (BOM) management, configuration control, and change management within systems like Teamcenter, ensuring accuracy and alignment with production requirements.

If you have a degree in a technical field such as engineering, math, or a hard science, and 2+ years of experience in a relevant field, preferably manufacturing or design of electromechanical hardware, we encourage you to apply.

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Keywords Studios has been modifying the way players interact with their favourite games since 1998. We're a team of over 12,000 specialists across more than 70 studios in 26 countries. We're still here to help game developers and publishers by offering a wide range of solutions from art and audio to testing, localisation, and player engagement, which is one of the fastest-growing areas of business at Keywords Studios.

The Player Engagement Service provides technical support and community management and online trust and security services to a wide range of AAA and independent game studios in the video game industry. Join us in our mission to build engaged player communities and deliver exceptional experiences!

Job Role

We're looking for experienced Business Development Managers to drive sales of our various business areas in 2025. This role focuses on our player engagement services, including player support, player security, our Helpshift ticket system, and community management. As a fully remote and European-based Business Development Manager, you'll play a key role in our player engagement solutions team, leading strategic sales initiatives, building lasting relationships with clients, and expanding our service offerings. Your expertise will be crucial in driving growth and shaping the future of our company.

Requirements

Our Business Development Manager will excel with the following skills:

• Leadership: Design and implement advanced commercial strategies tailored to potential clients, driving growth and market expansion by identifying trends and key market opportunities.
• Support: Support portfolio directors and execution teams in managing high-level client accounts, ensuring long-term client success through strategic oversight and engagement.
• Communication: Represent Keywords Studios at major industry conferences, providing strategic information and expert support at exhibition booths to increase company visibility and engagement.
• Enterprise: Expertly manage opportunities throughout the commercial lifecycle, from prospect selection to deal closure, ensuring smooth transitions and long-term client satisfaction.
• Data Analysis: Adhere to the company's advanced sales methodology, producing relevant reports and tracking key performance indicators to refine sales strategies and improve decision-making.

Ideal Candidate

• Experienced sales of player support services (clients), community management, player security (clients), and underlying technology platforms supporting these services, preferably in the video game industry or closely related sectors.
• Experienced relationship management, driving long-term partnerships and revenue growth.
• In-depth knowledge of CRM systems, player support technologies, and automation solutions, with a deep understanding of how they enhance operational efficiency and player experience.
• Collaborative spirit, with the ability to work cross-functionally with centralised teams, contributing to division growth and strategic alignment.
• Experience working with solution architecture teams and presenting a full range of services to clients.

Benefits

• Full-time position, plus benefits, including health and dental care, when employee eligibility becomes effective.
• Partnerships with STM, Telus, and BIXI (among others).
• Employee Assistance Program (EAP).

Recruitment Process

• You send us your updated CV.
• After reviewing your application, if your profile matches the role, we invite you to an online interview via MS Teams with one of our talent acquisition specialists.
• For most projects, there may be a second and/or third interview with a team lead or operations manager. This is an opportunity to ask questions and get to know each other better.
• At the end of our process, we hope you receive an offer and become our new colleague at Keywords Studios!

Our recruitment process is entirely online and remote. We value each application and evaluate each candidate individually. Our recruitment team will contact you as soon as possible to inform you of the status of your application. If you wish to join our team, we encourage you to apply. That's all from us. Now, the ball is in your court!

Language Skills

• English (communication with clients and global team members), written and spoken.

Privacy Policy

By providing your information in this application, you understand that we collect and process your information in accordance with our Candidate Privacy Notice. For more information, please visit our Candidate Privacy Notice at https://www.keywordsstudios.com/en/applicant-privacy-notice.

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