The Global Learning Operations & Governance Manager is a senior, enterprise-level leader responsible for architecting the AI-enabled operating system that powers ENGAGE (aka Training Operations Team) globally.

This role establishes and leads the Global Center of Excellence (CoE), designing a scalable hub-and-spoke model that transforms regional execution into predictable, revenue-aligned, and financially disciplined outcomes.

Why This Role Matters

This is a transformation year for Learning & Enablement (L&E). As learner demand, partners, SKUs, and regions scale, traditional operating models no longer hold. Success requires predictive visibility, automation-first execution, and globally consistent governed operations, not incremental process improvement.

Key Responsibilities

Global Operating Model & CoE Leadership

• Establish and lead the Global Center of Excellence as the owner of operating standards, governance, tooling, and analytics.
• Design and operationalize a hub-and-spoke model that balances global consistency with strong regional execution.
• Standardize planning cadences, decision rights, playbooks, and forecasting frameworks.
• Embed accountability and performance rigor into QBRs, MBRs, and global reviews.

AI-Enabled Operations & Telemetry

• Enhance and lead ENGAGE’s AI-first operating roadmap.
• Operationalize real-time KPIs, dashboards, and predictive exception signals to surface demand, capacity, and risk.
• Institutionalize intelligent intake, agentic workflows, and automation across scheduling, forecasting, certification, and partner management.
• Establish governance principles for AI and automation, ensuring reliability, transparency, and measurable business impact.

Commercial Strategy & Revenue Discipline

• Define and institutionalize best in class revenue practices, including SKU governance, forecasting discipline, revenue recognition guardrails, and margin optimization.
• Translate operational gains into measurable commercial impact (capacity unlock, improved utilization, fill-rate gains, partner spend reduction).
• Partner with Revenue Operations, Finance, and Commercialization to ensure executive-grade reporting and P&L transparency.
• Embed financial controls aligned with audit readiness and long-term scalability.

Enterprise Governance & Risk Management

• Build a globally consistent environment across planning, reporting, exception management, and automation oversight.
• Ensure audit resilience, compliance readiness, and structured risk mitigation across regions.
• Establish clear decision rights and ownership models to eliminate ambiguity and friction.

Change Leadership & Global Oversight

• Lead global adoption of standardized processes, AI-enabled workflows, and governance frameworks.
• Define and elevate operational maturity benchmarks across regions.
• Act as a strategic advisor to L&E and Strat-Ops leadership on scale, risk, and operating evolution.
• Influence without authority across distributed, matrixed teams to embed discipline and alignment.

What Success Looks Like

• Building a predictable, standardized global operating model with clear decision rights and executive-ready reporting.
• Real-time, predictive visibility into global demand, capacity, performance, and exceptions.
• Demonstrable conversion of operational improvements into capacity unlocks, reduced partner spend, and revenue uplift.
• Automation and AI embedded into daily operations, materially reducing manual overhead and cycle times.
• High regional adoption of CoE standards and tooling.

Required Qualifications

• 10+ years in GTM Operations, Revenue Operations, or Program Leadership within global high-growth technology companies.
• Proven experience building and scaling enterprise operating models and governance programs.
• Demonstrated success leading automation, analytics, or AI-driven transformation initiatives with measurable impact.
• Deep commercial fluency, including forecasting, revenue operations, utilization economics, and P&L drivers.
• Strong partnership experience with Finance, Legal, Strategy, and Revenue leadership.
• Exceptional analytical rigor and executive-level communication skills.

Preferred Qualifications

• Exposure to audit processes, SOX readiness, or public-company financial controls.
• Familiarity with SaaS, data, AI, or cloud business models.
• Experience leading global change management initiatives.
• Hands-on experience with analytics platforms or Databricks products.
• Demonstrated success embedding AI into operational workflows at scale.

Why Join Us

You will architect the global operating system that enables ENGAGE to scale with speed, discipline, and financial rigor. This is a high-visibility role with enterprise impact,shaping how Learning & Enablement operates in an AI-first world. If you’re energized by building systems that convert complexity into predictable performance, and by embedding governance without sacrificing agility, this role offers the opportunity to leave a lasting operational legacy.

Pay Range Transparency

Databricks is committed to fair and equitable compensation practices. The pay range(s) for this role is listed below and represents the expected base salary range for non-commissionable roles or on-target earnings for commissionable roles. Actual compensation packages are based on several factors that are unique to each candidate, including but not limited to job-related skills, depth of experience, relevant certifications and training, and specific work location. Based on the factors above, Databricks anticipated utilizing the full width of the range. The total compensation package for this position may also include eligibility for annual performance bonus, equity, and the benefits listed above. For more information regarding which range your location is in visit our page here.

Zone 1 Pay Range $148,600-$204,250 USD Zone 2 Pay Range $133,700-$183,800 USD Zone 3 Pay Range $126,200-$173,600 USD Zone 4 Pay Range $118,900-$163,450 USD

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This leader will own the strategy, architecture, and execution of IAM capabilities that support our employees, customers, and platform services at global scale.

As the company grows, IAM is becoming a foundational pillar of our security posture and customer trust. You will ensure that our identity systems are secure, scalable, easy to use, and aligned with Zero Trust principles.

This is a highly cross-functional leadership role partnering with engineering, security, IT, compliance, and product teams to deliver identity services that are reliable and secure by default.

Responsibilities

Strategic Leadership

• Define the long-term IAM strategy, roadmap, and operating model across the enterprise and product ecosystem.

• Build scalable identity foundations that support global growth, cloud expansion, and evolving business needs.

• Establish best practices for identity lifecycle management, authentication, authorization, provisioning, and governance.

Build and Lead High-Performing Teams

• Manage and grow IAM engineering and operations teams responsible for identity services, infrastructure, and tooling.

• Mentor technical leads and engineers; foster a high-performance and high-accountability culture.

• Develop effective team structures and prioritise workstreams aligned to business and security priorities.

IAM Architecture & Engineering

• Lead the design and implementation of IAM capabilities including:

• Single Sign-On (SSO), MFA, and federated identity

• Role-Based Access Control (RBAC) and Attribute-Based Access Control (ABAC)

• Privileged Access Management (PAM)

• Identity lifecycle automation

• Directory services and identity stores

• Just-in-time access and least-privilege models

• Drive modernisation of legacy systems and implementation of Zero Trust identity principles.

• Ensure scalability, high availability, and strong security controls across all identity platforms.

Governance, Compliance & Risk

• Own identity governance programs including access reviews, audit readiness, onboarding/offboarding controls, and policy enforcement.

• Ensure operational rigor, strong documentation, and sustainable controls that withstand audits and customer expectations.

Cross-Functional Partnership

• Work closely with IT, Product Security, Cloud Infrastructure, and Engineering to embed identity best practices throughout the organisation.

• Collaborate with product teams to ensure customer-facing identity capabilities are secure, intuitive, and scalable.

• Build strong relationships with internal stakeholders and serve as a trusted advisor on identity issues.

Requirements

• 8–12+ years of experience in security, identity engineering, or related technical fields

• Deep technical expertise in modern IAM technologies, directories, authentication protocols (SAML, OIDC, OAuth), and identity standards.

• Hands-on architecture or engineering experience within cloud environments (AWS/GCP/Azure).

• Experience implementing Zero Trust identity models and privileged access management frameworks.

• Strong understanding of identity governance, compliance requirements, and audit processes.

• Proven track record of leading high-performing teams and delivering complex, cross-functional programs.

• Excellent communication, influencing, and stakeholder management skills.

Benefits

At Databricks, we strive to provide comprehensive benefits and perks that meet the needs of all of our employees.

Our Commitment to Diversity and Inclusion

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You'll work cross-functionally with Finance, Accounting, Legal, Product, and Engineering teams to embed tax considerations into our business operations from the ground up.

Responsibilities:

• Develop and execute Anthropic's global indirect tax strategy for US sales tax and international VAT/GST across multiple jurisdictions
• Assist with the end-to-end indirect tax compliance, including registration, filing, remittance, and audit defense
• Partner with Product, Engineering, and GTM teams to assess the tax implications of new product launches, pricing models, and go-to-market strategies
• Assist the business with identifying indirect tax requirements for all aspects of infrastructure projects and marketplace initiatives including implementation
• Provide input into the evaluation, implementation, and administration of indirect tax technology solutions, including tax engines and compliance software
• Design and implement scalable tax processes and internal controls to support rapid business growth
• Lead nexus studies and taxability analyses to determine filing obligations across jurisdictions
• Collaborate with external tax advisors and manage relationships with tax authorities
• Monitor regulatory changes and assess their impact on Anthropic's business operations
• Provide tax guidance on complex transactions and business arrangements
• Prepare and review indirect tax provisions for financial reporting
• Support internal and external audit requests related to indirect taxes

You may be a good fit if you:

• Have 8+ years of indirect tax experience, with deep expertise in US sales tax and international VAT/GST
• Have experience in technology or SaaS companies, ideally with consumption-based or API business models
• Possess strong technical knowledge of indirect tax rules, exemptions, and sourcing principles across multiple jurisdictions
• Have hands-on experience implementing and managing tax technology solutions (e.g., Avalara, Vertex, Sovos, Taxjar)
• Are proficient in analyzing complex business models and translating them into tax positions
• Have excellent project management skills and can drive initiatives from concept to completion
• Can clearly communicate complex tax concepts to non-tax stakeholders across all levels of the organization
• Thrive in fast-paced, rapidly evolving environments and are comfortable with ambiguity
• Have experience building processes and systems from the ground up in high-growth environments
• Are detail-oriented with strong analytical and problem-solving abilities

Strong candidates may also have:

• BA, CPA, or other relevant professional certification
• Experience with Oracle, Stripe, or similar billing and accounting platforms
• Background in Big 4, national accounting firm or Industry indirect tax practices
• Experience with AI/ML products or emerging technology taxation issues
• Familiarity with tax automation and data analytics tools
• Experience managing external advisors and audit processes

The annual compensation range for this role is $230,000-$300,000 USD.

Logistics:

• Minimum education: Bachelor’s degree or an equivalent combination of education, training, and/or experience
• Required field of study: A field relevant to the role as demonstrated through coursework, training, or professional experience
• Minimum years of experience: Years of experience required will correlate with the internal job level requirements for the position
• Location-based hybrid policy: Currently, we expect all staff to be in one of our offices at least 25% of the time. However, some roles may require more time in our offices.
• Visa sponsorship: We do sponsor visas! However, we aren't able to successfully sponsor visas for every role and every candidate. But if we make you an offer, we will make every reasonable effort to get you a visa, and we retain an immigration lawyer to help with this.

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