Our Social Media Manager will have a knack for communication, analytics, and leadership. They will engage directly with players by responding to comments on different social media platforms, work closely with team members to align on Tone of Voice, FAQs and response guidelines, and provide cover as the main point of contact for Community Managers when CM Lead is on holiday or sick leave.

They will also create reports to analyze content performance and make recommendations based on findings, assist the CM Lead in the production and delivery of performance reports to an agreed format and schedule, and lead the team when it comes to Paid Social Media.

In addition, they will develop calendars that include creative ideation and produce relevant and engaging content, schedule content to be posted across social channels and write copy for content aligning to brand voice, support campaign planning, audience and trend research and brand building, and align with the studio to understand what imagery is available and create additional assets, both static and video, when needed.

Requirements:

• Minimum of 2 years' experience of community management/social media in gaming on a professional basis.
• Excellent written and verbal communication skills in English.
• NFL knowledge is a plus.
• Passionate about video games and social media.
• Strong understanding of social media/community management platforms/channels (Discord, Twitch, Reddit, Instagram, Facebook...).
• Expertise with social listening and social management best practices.
• Experience managing or moderating a thriving gaming community.
• Higher education in marketing, business administration, communication, adult education, or related fields.

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