We are seeking a highly skilled Technical Support Specialist to join our team. As a Technical Support Specialist, you will be responsible for providing fantastic customer support to our customers. You will be the go-to person for complex technical queries and will work closely with our product teams to identify and resolve issues.

Responsibilities:

• Communicate efficiently and effectively with our customers using our own product and outbound phone calls.
• Own customer communications and issues from initial contact until resolution.
• Become an expert on how Intercom works and what it is capable of.
• Work with product teams to identify current issues and provide informed opinions on potential solutions.
• Debug complex issues with an understanding of both our own codebase and the many technologies employed by our customers.

What Your First 6 Months Will Look Like:

• In your first 30 days, you will complete company onboarding, become familiar with Intercom's values, strategy, and goals, dive into CS-specific trainings, learn the product and CS workflows, and successfully pass relevant assessments.
• In your first 60 days, you will continue to complete CS trainings, pass relevant assessments, independently inbox using the resources and supports provided, and demonstrate ownership in the execution of your work.
• In your first 90 days, you will receive QA reviews, begin a personal growth tracker document, contribute outside of the inbox, and successfully meet KPI targets and/or goals.

Requirements:

• 3-4+ years of technical support experience, ideally within a software/SaaS environment.
• Solid understanding of tech fundamentals & modern day tools (Slack, Chrome, Coda, etc.).
• Basic understanding of APIs and webhooks, navigating developer documentation to know what is and isn't possible with Intercom's REST API.
• Strong customer focus, strong communication skills, strong problem-solving skills, ability to troubleshoot and utilize resources to answer questions on baseline topics, and ability to take on & action feedback.

Bonus Skills & Attributes:

• Experience using Intercom, or similar SaaS platforms.
• Experience as Tier 2 or similar level of support.
• Experience in coaching & mentoring teammates.
• Experience in helping customers make the most of their current subscriptions.
• Experience in using AI tools (Glean, ChatGPT, Gemini etc.) to troubleshoot customer issues.

You'll Thrive Here If You:

• Are passionate about leveraging AI to enhance support experiences and drive team performance.
• See support as an exciting opportunity to solve daily customer-related puzzles.
• Like finding ways to work smarter, not just harder.
• Are hungry to learn, iterate, and help build something great.
• Are excited by ownership, accountability, and feedback,you don't just do the work, you shape how it's done, and are ok with sharing both constructive feedback & kudos about it.

Benefits:

• Competitive salary and meaningful equity.
• Comprehensive medical, dental, and vision coverage.
• Regular compensation reviews,great work is rewarded!
• Unlimited access to Claude Code and best-in-class AI tools; experimentation & building is encouraged & celebrated.
• Flexible paid time off policy.
• Paid Parental Leave Program.
• 401k plan & match.
• In-office bicycle storage.
• Fun events for Intercomrades, friends, and family!

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As a Senior Vice President, Sales (Partnerships), you will be responsible for defining area vice president (AVP)-level account assignment and quota assignments to operationalize strategy and plan. You will also define strategy for the short term (quota attainment) and long term (e.g., orienting the AVPs and customers towards multi-year deals and enterprise relationships). Additionally, you will revise strategy and plans, as needed, as new priority opportunities are identified or as plans change.

You will play the role of the closer when needed to move an opportunity past the finish line if stalled. You will provide coaching and mentorship for AVPs and engage in all first-line manager duties for AVPs. You will ensure that all AVP commitments are completed (e.g., certifications, duties while ramping, etc.).

To be successful in this role, you will need to have 5+ years of recent management experience leading a team of hunters. You will also need to have a proven track record of delivering revenue at or above target for team's quota. You will need to have experience in client-facing roles of increasing responsibility delivering innovative SaaS recurring revenue software products, analytics, or consulting services to Life Sciences, Risk Based Entities, Payers, Intermediaries, Consulting, partners/customers.

You will also need to have experience managing five or more direct reports and managing other people managers. You will need to have hands-on experience working with sales, marketing, market access, and other HCP, provider, payer, and patient-level data. You will need to have advanced storytelling, communication, and interpersonal skills, and experience owning high-profile customer relationships.

You will need to be able to successfully manage multiple customer relationships and projects with high quality and grace under pressure. You will need to be agile to work across internal teams to deliver to customer contractual requirements and business needs. You will need to have demonstrated track record of growing and retaining high-performing teams and culture in a fast-paced, dynamic, and rapidly changing startup environment.

You will also need to be able to leverage AI tools (Gemini, ChatGPT, Cursor, etc.) to enhance personal productivity, streamline workflows, or improve decision-making.

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You will design and maintain trustworthy data models for core marketing metrics, manage the full lifecycle from prototyping through production, and develop and govern dbt data pipelines. You will also build and optimize dashboards that deliver real-time, self-serve insights across high-priority marketing areas, drive data independence for Marketing stakeholders, and collaborate with the Marketing team and data partners to establish the AI Business Context layer for marketing use cases.

You will serve as the primary data partner for marketing managers, demand generation teams, and leadership, translating complex data insights into clear business recommendations via dashboards, memos, and presentations. You will achieve a comprehensive mastery of Airtable's marketing data models, existing pipelines, and BI tools within the first 6 months, becoming the definitive internal expert.

This is a genuinely AI-native role, requiring active, demonstrated daily use of AI coding tools such as Cursor, Claude, ChatGPT, and Gemini. You must provide specific, concrete examples of how these tools are integral to your work, moving beyond simple familiarity.

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Key Responsibilities:

• Lead and manage the team that partners with Sales (Growth and Retention) to define market-winning strategies that align with Komodo's overarching business objectives.

• Lead and manage the team that acts as technical diplomats to C-suite stakeholders, translating business hurdles into actionable solutions using Komodo's suite of products and Healthcare Map.

• Lead and manage the team that oversees the creation of customer-specific technical solutions that address requirements and long-term goals.

• Collaborate with Product, Sales, Marketing, and other teams to craft and deliver compelling value propositions and demonstrations.

• Lead and manage the team that provides thought leadership on the application of analytics and healthcare data to drive measurable customer success.

Requirements:

• 15+ years of professional experience with a significant focus on high-growth SaaS, analytics, or AI environments.

• 8+ years of leadership experience, specifically having scaled a presales and/or technical consulting organization, ideally from an earlier stage to a multi-layered enterprise team.

• Strategic Breadth: Proven ability to influence internal product direction and external customer strategy simultaneously.

• Domain Knowledge: Experience navigating the Life Sciences and/or Healthcare space.

• Technical Literacy: Awareness of data science tools, cloud technologies, and AL/ML applications.

Expectations of AI Use in this role:

• Applies AI strategically, knowing how to use the right tools at the right time to solve problems or generate new ideas.

• Uses AI to accelerate feedback loops, test ideas, and make informed decisions faster.

• Applies both judgment and creativity when working with AI and understands its limitations.

• Educates and enables others in the proper use of AI in the pre-sales domain.

• Demonstrates curiosity and initiative in exploring new AI tools and workflows relevant to their role.

• Has developed or shared AI-enhanced workflows, automations, or prompts with others.

• Brings a reflexive AI mindset and uses AI as a natural part of their process to iterate, research, and deliver better work.

• Comfortable working in AI-enhanced environments across writing, data analysis, content creation, or design.

• Regularly leverages AI tools such as Gemini, Cursor, Perplexity, Claude, ChatGPT, or Microsoft Copilot to improve speed, clarity, or creative output.

This position may be eligible for performance-based bonuses as determined in the Company's sole discretion and in accordance with a written agreement or plan. This role may also be eligible for equity awards. In addition, this role is eligible for benefits including, but not limited to, comprehensive health, dental, and vision insurance; flexible time off and holidays; 401(k) with company match; disability insurance and life insurance; and leaves of absence in accordance with applicable state and local laws and regulations and company policy.

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As a Senior Vice President, Sales (Commercial), you will be responsible for defining area vice president (AVP)-level account assignment and quota assignments to operationalize strategy and plan.

You will also define strategy for the short term (quota attainment) and long term (e.g., orienting the AVPs and customers towards multi-year deals and enterprise relationships).

Additionally, you will revise strategy and plans, as needed, as new priority opportunities are identified or as plans change.

You will play the role of the closer when needed to move an opportunity past the finish line if stalled.

Your responsibilities will also include providing coaching and mentorship for AVPs, engaging in all first-line manager duties for AVPs, and ensuring that all AVP commitments are completed.

To be successful in this role, you will need to have 10+ years of experience selling claims data, SaaS software, analytics, and RWE/RWD solutions tied to brand strategy, patient finding, HCP mapping, and market insights.

You will also need to have 5+ years of recent management experience leading a team of 5 or more hunters.

Proven track record of delivering revenue at or above the team's quota is also required.

In addition, you will need to have advanced storytelling, communication, and interpersonal skills, and experience owning high-profile customer relationships.

You will also need to be able to successfully manage multiple customer relationships and projects with high quality and grace under pressure.

Agility to work across internal teams to deliver to customer contractual requirements and business needs is also necessary.

Demonstrated track record of growing and retaining high-performing teams and culture in a fast-paced, dynamic, and rapidly changing startup environment is also required.

Ability to leverage AI tools (Gemini, ChatGPT, Cursor, etc.) to enhance personal productivity, streamline workflows, or improve decision-making is also preferred.

The pay range for this role is $190,000-$210,000 USD per year, depending on location.

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In this role, you'll:

Work as part of the International Tax team gathering, validating and compiling quantitative and qualitative tax information from multiple internal and/or external sources to ensure accuracy and completeness.

Compliance & Statutory Reporting: Own the end-to-end preparation and filing of international corporate income tax returns and manage the tax components of local statutory financial statements and audits.

Tax Provisioning (ASC 740): Assist with quarterly and annual global tax provisions for international entities, focusing on improving the accuracy of US GAAP to local GAAP reconciliations.

Modernized Research: Utilize AI-driven research tools to monitor and summarize complex legislative changes (such as Pillar Two or local incentives) and draft technical memos.

Process Automation: Identify opportunities to use low-code tools (such as Power Query) or AI assistants to automate data collection from ERPs (Oracle/NetSuite), reducing manual workpaper preparation.

Cross-Functional Partnership: Act as a bridge between Tax and Finance, ensuring that tax data is clean, accessible, and ready for reporting.

Assist in monitoring country-level tax law updates, performing tax research, interpreting changes, and documenting the Company's tax positions.

Support the development and maintenance of strong internal controls and governance over international income tax compliance and reporting.

Contribute to continuous improvement initiatives across the international tax function, championing technology and automation to drive efficiency and scalability.

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Responsibilities:

• Metrics & Insights: Wrangle large, highly complex datasets using SQL and AI to create actionable insights and become the data expert for your business area.
• Communicate: Create narratives and documents that tell the story of your business area to influence Operations and Enablement team decision making.
• Stakeholder management: Influence and drive cross-functional change by partnering with stakeholders across a wide internal network of globally distributed teams.
• Strategic Initiatives: Own end-to-end delivery of strategic, analytical projects that require scoping, defining metrics / success, and delivering reporting to track program health.
• Planning: Help support in goal setting, strategy and planning rhythms across partner teams.
• AI Enablement: Champion an AI-first way of working within the team , staying current with the latest AI tools (e.g., Claude, Agents), applying these to accelerate your own day-to-day work, and helping to develop and share standardised, safe AI query frameworks (SOT prompts) that the broader Operations organisation can adopt confidently

qualifications:

• 4+ years of prior experience in analytical and strategic roles
• Outstanding analytical ability, expert in SQL, dashboarding, and understanding of data relationships
• Outstanding communication, presentation skills & senior stakeholder management skills
• Expertise working cross-functionally and with globally distributed teams to drive business and operational goals using data
• Ability to connect the big picture to minute details, toggling between them to set and operationalize strategy

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You'll partner closely with Brand, Marketing, and Product Design to translate complex technical stories into sharp, high-quality visual communication, and you'll help us move faster by introducing modern AI-assisted creative workflows that the whole team can adopt.

Key responsibilities include:

• Design and ship marketing assets across channels,blog graphics, social, ads, landing-page assets, one-pagers, templates, collateral and more.
• Create and maintain a repeatable, on-brand system for output (templates, reusable components, and lightweight guidelines) so quality scales with volume.
• Partner with stakeholders to critique and refine briefs (not just execute them),clarifying goals, tightening scope, and improving upstream inputs over time.
• Bring options and rationale (not just files): share 2–3 strong directions and explain tradeoffs.

We're looking for a 5+ year experienced brand/visual designer with strong static-first craft, a portfolio showing high-quality work, and proven ability to use AI tools to increase creative throughput.

Additional requirements include proficiency in Figma and the Adobe suite, familiarity with modern creative AI tooling, and willingness to learn Alchemy's product suite deeply.

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In this role, you will develop, test, and deploy backend, frontend, and client-side applications for internal use at Twilio. You will collaborate with teammates and guest contributors via peer reviews, planning exercises, and pair programming. You will also mentor junior engineers as necessary, write tickets, testing plans, and runbooks for the team, as well as internal documentation for users.

You will support internal users and ensure system uptime by participating in a 24x7 weekly on-call rotation. You will continuously improve Twilio's internal developer platform interfaces, local development tools, and platform onboarding processes. You will independently own medium-sized features, authoring specifications and designs for features of moderate complexity.

Twilio values diverse experiences from all kinds of industries, and we encourage everyone who meets the required qualifications to apply. If your career is just starting or hasn't followed a traditional path, don't let that stop you from considering Twilio.

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We are seeking a Senior Director, Head of Performance Marketing, Agentic / AI-First to build and scale Paid Media at ZoomInfo. This leader will take our strong B2B foundation and elevate it with a consumer-grade growth mindset inclusive of rapid experimentation, creative rigor, audience-first activation, and operational excellence.

This is a builder role. You will establish the operating system for how paid channels run, drive significantly higher testing velocity, and transform how we execute performance marketing in a modern, iterative, high-output way.

If you love fast cycles, love learning from data, and know how to push channel teams to think like B2C growth operators, this role is for you.

As Head of Performance Marketing, you will:

• Own all paid channels: Search, Paid Social, Display / Programmatic, Review sites, Retargeting, and Emerging platforms.
• Apply a B2C growth lens: High-volume creative testing, Micro-segmented audiences, Fast, iterative experimentation, Continuous message and offer variation.
• Manage multi-million-dollar budgets with discipline while enabling smart, rapid testing.
• Build channel playbooks and standards that raise execution quality across the organization.

You will directly shape how we scale, how fast we learn, and how effectively we convert spend into measurable business impact.

Actual compensation offered will be based on factors such as the candidate’s work location, qualifications, skills, experience and/or training. Your recruiter can share more information about the specific salary range for your desired work location during the hiring process.

In addition to comprehensive benefits we offer holistic mind, body and lifestyle programs designed for overall well-being. Learn more about ZoomInfo benefits here.

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As the Head of AI Visibility, you will be responsible for developing and iterating on the best-in-class AI SEO approach to maximize visibility across AIOs, ChatGPT, Gemini, and other LLMs. You will create and deliver Brainlabs' AI SEO pitch to new business prospects and manage a dedicated team of AI SEO Content, Data, and tech specialists.

Key responsibilities include delivering prolific AI SEO thought leadership across social media, Brainlabs' blog, and industry speaking engagements. You will coordinate with the MD, SEO on upskilling the broader SEO team on AI SEO approach and deliver AI SEO strategy in tandem with the SEO team to strategically important Brainlabs clients.

To be successful in this role, you will need to have an opinion of how AI and LLMs have changed SEO and how brands need to adapt to drive increased AI visibility. You will be held in high regard by media partners and colleagues and be comfortable in a QBR, on stage, or in a pitch closing media business.

The ideal candidate will have 10+ years of SEO experience, including developing and executing SEO strategy for enterprise clients, and a proven track record in closing new business. They will have a strong understanding of SEO from a technical, content, and strategic lens and ideally have independent agency experience.

The salary range for this position is $170,000-$219,000 USD.

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We believe the future of law will be built by 'AI-Native Law Firms' , firms that are managed, scaled, and optimized by intelligent systems rather than manual processes and endless administrative work.

Our technology augments the capabilities of attorneys across every stage of a case , from intake and document review to strategy and settlement , so they can focus on what truly matters: achieving the best outcomes for their clients.

Why Join Eve:

Product-market fit: Eve is used by over 550+ law firms, and we're growing fast. Backed by top investors: We've raised over $160M from world-class partners including Spark Capital, Andreessen Horowitz(A16z), Menlo Ventures, and Lightspeed. Built by a world-class team: Engineers, designers, and operators from places like Scale, Meta, Airbnb, Cruise, Square, Rubrik, and Lyft are building Eve from the ground up. AI-Native from day one: We're on the bleeding edge of AI, collaborating directly with teams at OpenAI and Anthropic to build best-in-class AI workflows tailored for legal work. Explosive growth: We are growing 2X revenue Quarter over Quarter.

Why This Role:

You'll build the data, process, and tooling layer for Eve's Customer Success organization. We have 900+ accounts, a growing renewal book, and a CS team that's scaling fast. Health scores need to be rebuilt. Renewal forecasting needs to be trusted by Finance. Playbooks exist in theory but aren't operationalized. The data is there (Snowflake, product telemetry, CRM), but it's not connected to the workflows that CSMs run every day. This is not a reporting role. You'll spend most of your time designing systems: building the health score methodology that predicts churn, operationalizing playbooks, and standing up renewal forecasting that leadership and Finance trust. The rest of your time goes to capacity planning, territory design, and partnering with RevOps and Finance to make sure CS metrics are calculated consistently across the business.

What You'll Accomplish:

• Own CS analytics end-to-end: health scoring methodology, renewal forecasting, portfolio segmentation, and the dashboards that leadership and Finance rely on for decision-making
• Design and operationalize playbooks that drive customer outcomes: onboarding workflows, risk intervention sequences, expansion motions, renewal execution
• Use AI tools as part of your daily workflow: automating data pulls, building smarter alerting, finding patterns that manual analysis would miss
• Build and maintain the CS tech stack. Clean data, working automations, tooling the team relies on.

Partner with GTM Systems on shared infrastructure across the revenue stack

• Deliver capacity planning, territory design, and comp modeling that keeps pace with a growing team and portfolio
• Identify patterns across the portfolio: what's driving churn and where onboarding stalls. Turn those into specific actions for CSMs and leadership
• Partner with RevOps and Finance to make sure CS metrics (GRR, NRR, renewal forecasts) are calculated consistently, trusted across the business, and ready for executive reporting

What We Are Looking For:

• 5-8+ years in CS Operations, Revenue Operations, or Business Operations at a B2B SaaS company, with at least 2 years focused on Customer Success
• Hands-on experience building health scores, renewal forecasting models, and portfolio segmentation frameworks
• Strong SQL skills and comfort working directly with data warehouses
• Experience implementing and administering CS platforms, including configuration, workflow design, and driving adoption across a team
• Track record of designing processes that CSMs actually follow
• Ability to translate data into narrative for leadership: what's happening, why it matters, what to do about it
• Comfortable using AI tools (Claude, ChatGPT, Copilot) for analysis, automation, and workflow design

You'll Thrive in This Role If You Have:

• Experience with consumption-based or usage-based pricing models
• Background in legal technology or professional services SaaS
• Familiarity with AI/ML products and the adoption challenges they create
• Experience with CS platforms like Gainsight, Vitally, ChurnZero, or Totango
• Experience with Salesforce or HubSpot CRM administration and reporting.
• Familiarity with Snowflake, Looker, or similar BI/warehouse tools
• Background scaling CS operations at a company growing to $100M+ in ARR

Additional Information

Benefits:

Competitive Salary & Equity 401(k) Program with Employer Matching Health, Dental, Vision and Life Insurance Short Term and Long Term Disability Commuter Benefits Autonomous Work Environment Office Setup Reimbursement Flexible Time Off (FTO) + Holidays Quarterly Team Gatherings In office Perks

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The Role As a Billing and Collections Specialist at Belong, you'll play a critical role in ensuring the accuracy, timeliness, and completeness of our billing and collections processes. You will own the end-to-end billing workflow and proactively support and execute collections from both current and past-due accounts. Working cross-functionally with Finance, Member Success, and Legal, you'll help ensure our accounts receivable are in a strong, healthy state.

Key Responsibilities

• Generate and review accurate invoices for homeowners and residents, ensuring timely delivery.
• Monitor and manage accounts receivable aging reports.
• Follow up consistently on overdue invoices, supporting collection efforts across all delinquency stages.
• Partner closely with the Member Success team to implement effective outreach and recovery strategies.
• Supervise and coordinate efforts with external collection agencies, ensuring alignment with Belong's standards and optimizing recovery outcomes.
• Leverage AI tools for research, analysis, and workflow enhancements in collections and billing processes.
• Investigate and resolve billing discrepancies by collaborating with internal teams (Member Success, In Home - Services, Legal, Product, etc.).
• Maintain detailed, up-to-date records of billing and collection activities, ensuring compliance with internal controls and audit standards.
• Assist with broader finance and operations tasks as needed, always bringing a meticulous eye for detail.

About You Detail-oriented, proactive, and solution-driven. You spot what others miss, follow up assertively yet professionally, and thrive in fast-paced, dynamic environments. Independent and adaptable, you're always ready to tackle challenges and grow with the team.

Requirements

• 2+ years of experience in billing, collections, or accounts receivable roles.
• Hands-on experience with billing platforms and accounting tools (e.g., Stripe, QuickBooks, NetSuite, or similar).
• Superb communicator in English (both written and verbal).
• Experience using AI tools (e.g., ChatGPT, Claude, Excel Copilot, etc.) to streamline research, outreach, or analysis in a professional setting.
• Experience managing or coordinating with external collection agencies is a strong plus.

Additional Perks! Contractor role, Fully remote, USD Compensation and PTOs

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Your work will involve proactively researching protocol integrations with emerging blockchains, developing on-chain solutions that drive value for protocol foundations and institutional investors. You will independently define the requirements and roadmap, collaborating closely with an agile scrum team on cutting-edge blockchain research and integrations.

Key responsibilities include:

• Maintaining a deep technical understanding of the crypto landscape, including various Layer 1 and Layer 2 protocols.
• Demonstrating a history of meaningful contributions to technical projects with the ability to write clean, effective code.
• Leveraging AI tools like Cursor, Claude, and ChatGPT to accelerate prototyping, research, and reviews thoughtfully.

You will work closely with sales, protocol research, engineering, and product to set the pace, drive projects forward, and unblock the team. You will also represent Anchorage Digital as a technical ambassador in online forums, at industry events, and during client engagements.

To be successful in this role, you will need to have a demonstrable passion and deep technical understanding of the crypto landscape, including various Layer 1 and Layer 2 protocols. You should also have exceptional communication skills, with the ability to articulate complex technical concepts to both engineering and executive audiences.

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The Enterprise Architect - Retail & Omni-Channel will collaborate with the other key areas of the company (business/IT) to ensure that plans are based on the overall Strategy and Architecture direction, defining new requirements and driving innovative business processes and technical solutions.

You will be responsible for setting the future direction of these capabilities, outlining a roadmap that meets the strategic needs of the organisation and working with the relevant teams to assure their delivery.

Essential Duties and Responsibilities:

• Collaborate with IT leaders, other Enterprise Domain Architects and leaders in the business to document IT capability requirements (strategic) as part of annual/on-going planning and governance.
• Deliver Enterprise IT strategic roadmaps for Retail, eCommerce and Direct To Consumer channels (3+ year forward looking view) that are focused on technology capabilities for Business, Information (data) and Technology solutions.
• Ensure that roadmaps reflect invest/divest, retirement, and consolidation strategies for systems globally and that industry best practices and benchmarks are incorporated into deliverables.
• Ensuring that solution design is aligned with the target domain architecture and business roadmaps.
• Lead and deliver enterprise evaluations and analyses that adhere to established global IT project and requirements management methodologies, governance/check-point, release management, and tools standards for approved projects requiring IT solutions
• Partner with IT functions and their solution architects to design integrated IT solutions (including the build vs. buy decision) that translate business capability requirements and adhere to established global IT technology standards (infrastructure, application, integration, data).
• Provide Architecture consulting to solution architects within delivery/execution teams (design, build/test, conversion/cutover) for business and technical projects across the globe.
• Provide analysis and recommendations, via benchmarks and external industry point of view, on enterprise department performance for “Run and Maintain”.
• Support IT and business leaders with technology advisory services for engaging with the business to “solve” business problems via technology and process innovation relative to IT capability requirements.
• Act as informal mentor and coach to Solution Architects within other IT teams.
• Contribute and represent Retail and Omni-Chanel at the IT Architectural Board.
• Work directly with external vendors and advisory agencies to bring relevant best practices to the Enterprise Architecture team.

Qualifications

• Bachelor's degree in Computer Science, Engineering or related discipline/experience preferred
• Minimum 5+ years of IT experience in an architecture role responsible for both business systems support and the successful delivery and deployment of IT technology-based solutions
• Well-versed in Enterprise Architecture, including network, data, application, system, and integration architecture.
• TOGAF Certification or other architecture professional certification a plus

Experience

• Apparel experience strongly desired, particularly with retail or wholesale.
• Consumer products, and/or apparel retailing experience preferred.
• SAP Retail or equivalent Retail Merchandising System experience preferred.
• Hybris, ATG, Sterling or other headless eCommerce platforms experience preferred.
• Point of Sale and other Retail System implementation experience preferred
• Understanding of technology directions, trends and strategic business impacts related to the retail industry.
• Proficiency in process management, technology evaluation, project management and business intelligence.
• Familiarity with the balanced scorecard concept, IT standards such as ITIL and COBIT and compliance topics such as Sarbanes-Oxley (SOX) and Payment Cards Industry (PCI) standards are preferred.
• Experience leading systems implementations to a successful conclusion.

Clear understanding of the software development lifecycle (SDLC) and project and business process management methodologies and tools.

Excellent written and verbal communication skills and presentation skills.

Ability to serve as a change agent and influence business direction.

• Ability to work effectively in a global and matrixed environment.

About your team

Our CRL (Consumer Goods, retail & Logistics) practice helps some of the largest global firms and most recognizable local brands solve their biggest challenges in today’s age of constant disruption. With diverse services spanning growth strategy and new product innovation, to omni-channel customer experience, supply chain resiliency and AI-driven new business models, we help clients shape and achieve their growth agenda for a sustainable future. We transform traditional organizations to digitally centric business models and drive new revenue streams.

About Infosys Consulting

Be part of a globally renowned management consulting firm on the front-line of industry disruption and at the cutting edge of technology.  We work with market leading brands across sectors. Our culture is inclusive and entrepreneurial. Being a mid-size consultancy within the scale of Infosys gives us the global reach to partner with our clients throughout their transformation journey.

Our core values, IC-LIFE, form a common code that helps us move forward. IC-LIFE stands for Inclusion, Equity and Diversity, Client, Leadership, Integrity, Fairness, and Excellence. To learn more about Infosys Consulting and our values, please visit our careers page.

Within Europe, we are recognized as one of the UK’s top firms by the Financial Times and Forbes due to our client innovations, our cultural diversity and dedicated training and career paths. Infosys is on the Germany’s top employers list for 2023. Management Consulting Magazine named us on their list of Best Firms to Work for. Furthermore, Infosys has been recognized by the Top Employers Institute, a global certification company, for its exceptional standards in employee conditions across Europe for five years in a row.

We offer industry-leading compensation and benefits, along with top training and development opportunities so that you can grow your career and achieve your personal goals. Curious to learn more? We’d love to hear from you.... Apply today!

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Job Responsibilities

• Conduct data analysis to support payment analysis, marketing analysis, product performance, customer behavior analysis, and business operations.
• Build and maintain recurring and ad-hoc dashboards/reports using business intelligence tools.
• Translate business questions into analytical tasks and deliver clear, data-driven answers and recommendations.
• Support root cause investigations for anomalies and contribute to continuous improvement of reporting accuracy.
• Collaborate with data engineers, product managers, and other teams to ensure smooth data pipeline and reliable reporting.
• Support the integration of AI tools (e.g., LLMs) into reporting and analysis workflows under guidance from senior team members.
• Document metrics definitions, dashboard logic, and report processes for consistency and transparency.

Pre-Requisites

• Bachelor's degree in Statistics, Mathematics, Computer Science, Business Analytics, or a related field.
• 3+ years of experience in data analysis or business intelligence roles.
• Proficiency in SQL and experience with one or more data analysis tools (Python, R, or Excel).
• Hands-on experience with data visualization tools like Tableau, Power BI, or QuickSight.
• Strong analytical thinking, attention to detail, and ability to manage multiple tasks.
• Clear communication skills with the ability to work across business and technical teams.

Benefits

• Competitive salary
• Comprehensive benefits package
• Opportunities for professional growth and development
• Collaborative and dynamic work environment
• Recognition and rewards for outstanding performance
• Access to cutting-edge technology and tools
• Flexible work arrangements and work-life balance

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We are seeking a highly skilled and experienced AI Revenue-generating Solutions Manager to join our team. As a key member of our sales team, you will be responsible for driving revenue growth and developing new business opportunities in the AI space.

Responsibilities:

• Strategic Acumen: Identify new market opportunities, emerging trends, and unmet customer needs.
• Market Hunter: Proactively find where the next wave of business is.
• Visionary: Connect the dots between client challenges and the broader industry landscape, articulating a compelling vision for how your solutions provide long-term value.
• Analytical Mindset: Research markets, analyse data, and extract actionable insights to inform strategy and targeting.
• Exceptional Communicator & Persuader: Articulate complex solutions in a clear, concise, and persuasive manner, translating technical features into tangible business benefits.
• Master Negotiator: Skilled at finding win-win solutions, navigating objections, and closing deals that are mutually beneficial and profitable.
• Relationship Builder & Networker: Build and nurture a vast professional network both internally and externally.

Requirements:

• Typically a Bachelor's degree in Business Administration, Marketing, Sales, Economics, or a related field.
• An MBA or specialized certifications can be highly advantageous.
• 3-5+ years of progressive experience in sales, account management, or business development roles, specifically within a solutions-oriented environment.
• Demonstrable track record of exceeding revenue targets and driving measurable business growth.
• Experience in the specific industry is often highly preferred.

Benefits:

• Competitive salary and bonus structure.
• Comprehensive benefits package, including health insurance, retirement plan, and paid time off.
• Opportunities for professional growth and development.
• Collaborative and dynamic work environment.

If you are a highly motivated and experienced sales professional with a passion for AI, we encourage you to apply for this exciting opportunity.

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The base pay offered may vary depending on multiple individualized factors, including market location, job-related knowledge, skills, and experience. If the role is non-exempt, overtime pay will be provided consistent with applicable laws. In addition to the salary range listed above, total compensation also includes generous equity, performance-related bonus(es) for eligible employees, and the following benefits.

• Medical, dental, and vision insurance for you and your family, with employer contributions to Health Savings Accounts

• Pre-tax accounts for Health FSA, Dependent Care FSA, and commuter expenses (parking and transit)

• 401(k) retirement plan with employer match

• Paid parental leave (up to 24 weeks for birth parents and 20 weeks for non-birthing parents), plus paid medical and caregiver leave (up to 8 weeks)

• Paid time off: flexible PTO for exempt employees and up to 15 days annually for non-exempt employees

• 13+ paid company holidays, and multiple paid coordinated company office closures throughout the year for focus and recharge, plus paid sick or safe time (1 hour per 30 hours worked, or more, as required by applicable state or local law)

• Mental health and wellness support

• Employer-paid basic life and disability coverage

• Annual learning and development stipend to fuel your professional growth

• Daily meals in our offices, and meal delivery credits as eligible

• Relocation support for eligible employees

• Additional taxable fringe benefits, such as charitable donation matching and wellness stipends, may also be provided.

About the Team

At OpenAI, we believe artificial intelligence should benefit all of humanity — and that belief is nowhere more tangible than in the public sector. Governments serve people at scale, under real constraints, with high stakes and deep responsibility. The OpenAI for Government team exists to help public servants harness AI to reduce friction, increase impact, and spend more minutes on mission.

About the Role

We’re hiring an AI Adoption, Content, and Community Manager for Government Engagement & Enablement — a builder, connector, storyteller, and super-user who lives and breathes ChatGPT and deeply understands public service.

This role sits at the intersection of enablement, education, community, communications, and marketing. You will be the connective tissue between OpenAI and government practitioners around the world — helping them learn, share, teach, celebrate wins, and feel confident using AI in their day-to-day work. You will intrigue them with inspirational adoption, deployment and practical content that makes them want to be customers and you will create initiatives that make them glad to be customers.

In this role, you will:

Design and deliver training & enablement

• Lead hands-on trainings and workshops to help government users get confident with ChatGPT.

• Develop lightweight, scalable learning experiences that reduce risk, set expectations, and inspire responsible use.

• Help smaller government customers get onboard and drive their practical use of ChatGPT.

• Continuously refine OpenAI for Governments customer-facing content based on feedback, usage patterns, and evolving customer needs.

• Create operational cadences that include gathering customer feedback across OpenAI for Government to provide back to the product team and others about what we are hearing from our customer base.

• You will capture all trainings and enablement sessions with customers and training feedback and will work with teams to identify where we need to pivot or hone our approaches.

• You will serve as an in-house expert to government customers looking for expert insight and advice on creating great customer employee/workforce communications campaigns to drive ChatGPT confidence and use.

• Be a point of escalation for customers having issues and getting them the support they need.

Build and steward the OpenAI for Government community

• Design and grow communities of practice across state, local, federal, and international governments, including location, role-based and mission-based communities.

• Create, contribute, and maintain OpenAI for Governments contributions to spaces (virtual and in-person) where public servants can learn from each other, share use cases, and feel supported on their AI journey.

• Create delightful experiences and engagements for customers. You will actively match-make and draw insights from commercial, education and other practices and hone them for a government audience.

• Act as a trusted, empathetic presence for government users — understanding their constraints, motivations, and missions.

• Be the beating heart, the “Chief Encourager” to help make sure every public servant who engages OpenAI feels seen and appreciated.

Own government-specific content and messaging

• Serve as the source of truth for maintaining government-focused content, including training materials, enablement guides, playbooks, FAQs, customer impact stories, and messaging. Constantly creating new content, looking for ways to make information more sticky, more dynamic, as well as more digestible and simple.

• Translate complex AI concepts into clear, compelling, and accessible language for public servants at every level.

• Write high-quality copy across formats: training content, event materials, emails, articles, social posts, community updates, case studies, speeches, presentations, and internal briefs, working as a POC with the GA, Communications, and Marketing teams as needed.

• Support OpenAI for Government leaders with compelling presentations, videos, slides and other material to prepare them and deliver memorable moments.

• Take materials created by others and help upgrade the design and aesthetic supporting the in-house design, brand, and resource teams as well as outside vendors.

Create standout events and experiences

• Plan and execute government-focused events: workshops, listening tours, roundtables, panels, hackathons, community showcases, and more.

• Partner with Customer Success, Sales, Product, GA, Readiness and Marketing to deliver cohesive, high-impact experiences.

• Ensure every event leaves participants feeling smarter, more capable, and genuinely excited about what AI can do for their mission.

• Create new and exciting SWAG, and other physical elements to ensure OAI leaves a lasting impression.

Champion adoption through inspiration

• Highlight and celebrate government “wins,” champions, and creative uses of ChatGPT.

• Build recognition mechanisms for government adoption of AI that rewards curiosity, experimentation, and impact.

• Be a master at amplifying others — making sure everyone feels seen and appreciated.

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The base pay offered may vary depending on multiple individualized factors, including market location, job-related knowledge, skills, and experience. If the role is non-exempt, overtime pay will be provided consistent with applicable laws. In addition to the salary range listed above, total compensation also includes generous equity, performance-related bonus(es) for eligible employees, and the following benefits.

• Medical, dental, and vision insurance for you and your family, with employer contributions to Health Savings Accounts

• Pre-tax accounts for Health FSA, Dependent Care FSA, and commuter expenses (parking and transit)

• 401(k) retirement plan with employer match

• Paid parental leave (up to 24 weeks for birth parents and 20 weeks for non-birthing parents), plus paid medical and caregiver leave (up to 8 weeks)

• Paid time off: flexible PTO for exempt employees and up to 15 days annually for non-exempt employees

• 13+ paid company holidays, and multiple paid coordinated company office closures throughout the year for focus and recharge, plus paid sick or safe time (1 hour per 30 hours worked, or more, as required by applicable state or local law)

• Mental health and wellness support

• Employer-paid basic life and disability coverage

• Annual learning and development stipend to fuel your professional growth

• Daily meals in our offices, and meal delivery credits as eligible

• Relocation support for eligible employees

• Additional taxable fringe benefits, such as charitable donation matching and wellness stipends, may also be provided.

About the Team

OpenAI’s User Operations team shepherds our customers’ adoption of AI and ensures that our customers' product experience is nothing short of exceptional. We are building the very first post-AGI support team. We resolve complex issues, provide technical guidance, and support customers in maximizing value and adoption from deploying our products. We work closely with Sales, Technical Success, Product, Engineering and others, to deliver the best possible experience to our customers at scale. OpenAI's customers represent a range of diverse backgrounds and maturity, from early-stage startups to established global enterprises.

About the Role

We are looking for dedicated, experienced, and passionate individuals to help solve some of the most difficult problems faced by our customers and build our post-AGI support team with us. In this role, you will interact directly with customers through support tickets and Slack messages, troubleshooting complex issues and resolving novel, often undefined technical problems while setting a positive precedent for the rest of the team. You’ll partner closely with cross-functional teams to drive initiatives that reduce bugs, improve features, and build the systems that elevate our customer experience. Your work will bring us toward industry-leading response times and service levels, while strengthening our internal customer feedback operations in an increasingly intricate space. You will help scale our support organization by improving operational processes and leveraging our own technology to build the next version of the support team in the new AI world. You will be crucial to the success of the most innovative, disruptive, and high-scale AI solutions being built with OpenAI.

If you thrive in environments that value impact, collaboration, and fast-paced problem-solving, you might be the perfect fit for our team

We use a hybrid work model of 3 days in the office per week and offer relocation assistance to new employees.

You’ll be responsible for:

• Work directly with customers, solving their most complex problems and providing ownership and education on the use of our platforms.

• Be among the foremost experts on everything related to OpenAI products, even where our AI does not have the answer.

• Be among the last line of defense before our core Product and Engineering teams, and partner with engineering and customer teams to resolve issues.

• Use scripting and emerging AI capabilities to improve internal tooling and automate recurring processes.

• Take learnings from resolving customer issues and create our approach to scaling these solutions, partnering with product and Go-To-Market teams.

• Orchestrate agentic improvements to our operations that will level-up our entire team.

• Foster a supportive and productive work culture within the User Operations team.

• Provide support coverage in on call shifts and during holidays and weekends based on business needs.

You might thrive in this role if you have:

• Have 8+ years of experience in user operations, technical support, or support engineering roles, ideally within tech startups or fast-paced environments.

• Are comfortable using emerging technologies (ie. Codex, ChatGPT, OpenAI API, etc.) to script or engineer code (e.g., Python or similar) for automating repetitive tasks and integrating tools.

• Have expert-level SaaS troubleshooting skills with the ability to rapidly understand new technologies and complex concepts.

• Naturally question established norms, skillfully identify root causes, and proactively drive innovation and process improvements.

• Are among the very best critical thinkers, problem solvers, and communicators of complex technical issues in the industry.

• Thrive in ambiguity, adapt rapidly to change, continuously learn, and proactively seek opportunities for growth.

• Have proven experience building strong relationships with customers and cross-functionally to drive resolution to complex issues.

• Have a humble attitude, an eagerness to help others, and a desire to pick up whatever knowledge you're missing to make both your team and our customers succeed.

• Have high horsepower, are adept at frequent context switching and working on multiple projects at once with expansive ownership and prioritization.

About OpenAI

OpenAI is an AI research and deployment company dedicated to ensuring that general-purpose artificial intelligence benefits all of humanity. We push the boundaries of the capabilities of AI systems and seek to safely deploy them to the world through our products. AI is an extremely powerful tool that must be created with safety and human needs at its core, and to achieve our mission, we must encompass and value the many different perspectives, voices, and experiences that form the full spectrum of humanity.

We are an equal opportunity employer, and we do not discriminate on the basis of race, religion, color, national origin, sex, sexual orientation, age, veteran status, disability, genetic information, or other applicable legally protected characteristic.

For additional information, please see [OpenAI’s Affirmative Action and Equal Employment Opportunity Policy Statement](https://cdn.openai.com/policies/eeo-policy-statement.pdf).

Background checks for applicants will be administered in accordance with applicable law, and qualified applicants with arrest or conviction records will be considered for employment consistent with those laws, including the San Francisco Fair Chance Ordinance, the Los Angeles Fair Chance Initiative for Hiring, and the New York City Fair Chance Act.

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You'll combine deep technical troubleshooting with calm, confident communication to keep builders moving — whether it's an enterprise team deploying at scale or a top-tier developer relying on Replit to power their business.

In this role you will:

• Provide swift, high-priority support to Premium customers, responding within strict SLAs.
• Diagnose, reproduce, and resolve complex technical issues across the Replit platform.
• Escalate and track high-impact issues with Product and Engineering, ensuring timely fixes and transparent communication.
• Lead customer-facing communications during outages or incidents.
• Identify recurring issues and collaborate internally to reduce time-to-resolution.
• Contribute to internal tooling, automation, and documentation that improves team efficiency.
• Partner with Engineering, Product, Sales and other internal teams to ensure Premium customers receive a consistent, high-quality experience.
• Help onboard and mentor other support engineers, raising the team's overall bar for responsiveness and quality.

Required skills and experience:

• 3+ years in technical support, developer support, or systems engineering.
• Experience providing rapid-response support to high-value or enterprise customers.
• Strong debugging skills with JavaScript, Python, or similar languages.
• Excellent written and verbal communication under time pressure — able to convey technical concepts clearly and calmly.
• Familiarity with support tools like Zendesk, Linear, Slack, and internal debugging utilities.
• Proven ability to manage multiple high-priority issues simultaneously while maintaining accuracy and composure.
• A proactive, ownership-driven mindset and genuine empathy for customers building on Replit.

Nice to have:

• Has used Replit in the last 3 to 6 months.
• Experience working with IDEs, terminals, or other common developer tools.
• Experience with AI tools (Claude, ChatGPT, etc.)

What we value:

• Problem-solving mindset: Ability to approach complex operational challenges systematically and devise effective solutions
• Self-directed and autonomous: Capable of working independently while collaborating effectively with cross-functional teams
• Strong communication skills: Ability to explain complex technical concepts to both technical and non-technical audiences
• Continuous learning: Passion for staying current with industry best practices and new technologies
• Focus on automation: Strong belief in automating repetitive tasks and building self-healing systems

Full-Time Employee Benefits Include:

• Competitive Salary & Equity
• 401(k) Program with a 4% match
• Health, Dental, Vision and Life Insurance
• Short Term and Long Term Disability
• Paid Parental, Medical, Caregiver Leave
• Commuter Benefits
• Monthly Wellness Stipend
• Autonomous Work Environment
• In Office Set-Up Reimbursement
• Flexible Time Off (FTO) + Holidays
• Quarterly Team Gatherings
• In Office Amenities

Want to learn more about what we are up to?

• Meet the Replit Agent
• Replit: Make an app for that
• Replit Blog
• Amjad TED Talk

Interviewing + Culture at Replit

• Operating Principles
• Reasons not to work at Replit

To achieve our mission of making programming more accessible around the world, we need our team to be representative of the world. We welcome your unique perspective and experiences in shaping this product. We encourage people from all kinds of backgrounds to apply, including and especially candidates from underrepresented and non-traditional backgrounds.

Compensation Range: $185K - $210K

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Location

Tokyo, Japan

Employment Type

Full time

Department

About the Team

The Technical Success team is responsible for the customer experience on both the OpenAI API platform as well as the ChatGPT business product, ensuring developers and enterprises maximize benefit, value, and adoption from our highly-capable models. OpenAI's customers represent a range of diverse backgrounds and maturity, from early-stage startups to established global enterprises.

About the Role

We are seeking a Solutions Engineer to partner with our customers and ensure they achieve tangible business value from our models through ChatGPT and the OpenAI API. You will partner with senior business stakeholders to understand their pre-sales needs, guide their AI strategy, and identify the highest value use cases and applications. You will work with business and technical teams to demonstrate the value of our solutions and recommend architectural patterns to kickstart their implementation and development. You will work closely with Mid Market/Enterprise Sales, Security, and Product teams.

This role is based in Tokyo, Japan. We use a hybrid work model of 3 days in the office per week and offer relocation assistance to new employees

In this role, you will:

• Deliver an exceptional pre-sales customer experience.

• Provide technical expertise in the pre-sales process, outlining the value proposition, clarifying technical requirements, and answering product-related questions.

• Demonstrate how the ChatGPT business product can provide solutions to customers’ business needs and deliver value, including (but not limited to) demos, use case scoping, and proof of concepts.

• Serve as the first line of defense for security and compliance questions, explaining standardized collateral, guiding customers toward relevant resources (e.g. trust portal), and escalating complex requirements to the appropriate teams.

• Create and maintain documentation, guides, and FAQs related to common questions and requirements discovered during the pre-sales process.

• Develop and nurture strong customer relationships during the evaluation and purchasing process.

• Foster customer advocacy and represent the voice of the customer with internal teams, gathering and relaying customer feedback and identifying themes across customers to incorporate into product planning.

• Collaborate closely with the Sales and GRC teams to ensure a seamless pre-sales experience.

You might thrive in this role if you:

• Have 7+ years of experience in a Solutions Engineer (or similar) role, managing relationships with large, global, and complex organizations, preferably working with a technical enterprise product.

• Are fluent in both Japanese and English, as this is essential for partnering with customers, providing technical expertise, demonstrating value, and collaborating effectively with teams at headquarters.

• Have a solid track record of delivering and scaling an exceptional pre-sales customer experience.

• Have experience providing higher level security and compliance support as well as a thorough understanding and knowledge of IT security principles and customer requirements for similar technical B2B SaaS products.

• Possess exceptional presentation and communication skills, particularly when engaging with executives and leaders.

• Have a humble attitude, an eagerness to help others, and a desire to pick up whatever knowledge you're missing to make both your team and our customers succeed.

• Operate with high horsepower, have strong problem-solving skills, are adept at frequent context switching, effectively manage working on multiple projects at once with expansive ownership, and ruthlessly prioritize.

• Are personally committed to fostering the safe and ethical evolution of AI.

About OpenAI

OpenAI is an AI research and deployment company dedicated to ensuring that general-purpose artificial intelligence benefits all of humanity. We push the boundaries of the capabilities of AI systems and seek to safely deploy them to the world through our products. AI is an extremely powerful tool that must be created with safety and human needs at its core, and to achieve our mission, we must encompass and value the many different perspectives, voices, and experiences that form the full spectrum of humanity.

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Location

London

Employment Type

Full time

Location Type

Hybrid

Department

CommercialRevenue Operations

Synthesia is the world's leading AI video platform for business, used by over 90% of the Fortune 100. Founded in 2017, the company is headquartered in London, with offices and teams across Europe and the US.

As AI continues to shape the way we live and work, Synthesia develops products to enhance visual communication and enterprise skill development, helping people work better and stay at the centre of successful organisations.

Following our recent Series E funding round, where we raised $200 million, our valuation stands at $4 billion. Our total funding exceeds $530 million from premier investors including Accel, NVentures (Nvidia's VC arm), Kleiner Perkins, GV, and Evantic Capital, alongside the founders and operators of Stripe, Datadog, Miro, and Webflow.

What You'll Do

Salesforce Configuration & Management

Act as a strategic partner to our operations and GTM teams, designing robust, scalable automations and intuitive user experiences in Salesforce. You'll help ensure our CRM is both powerful and simple to use.

Data Management & Governance

Own data quality and hygiene across the revenue tech stack. Conduct regular audits, implement governance frameworks, and design processes that ensure accuracy and trust in our reporting.

Automation & AI Implementation

Build sophisticated workflows using Salesforce Flows, Workato, Clay, and other automation platforms. Identify opportunities to leverage AI for enrichment, routing, forecasting, and enablement and bring them to life.

Integration & Systems Support

Partner with technical teams to connect Salesforce with the broader business ecosystem. Work with APIs and integration platforms to ensure reliable, scalable system architecture.

Training & Enablement

Collaborate with enablement teams to support end-user training and documentation. Help drive adoption of new Salesforce features and AI-enhanced capabilities across the business.

What We're Looking For

Required Experience

• 3+ years of experience as a Salesforce Administrator in a fast-paced environment.

• Advanced experience with Flow Builder and complex automation design.

• Expert-level knowledge of Salesforce configuration (Lightning App Builder, custom objects, validation rules, permissions, etc.).

• Demonstrated experience implementing AI-powered solutions for enrichment, automation, or training.

• Strong stakeholder management skills with the ability to translate business needs into scalable system design.

Nice to Have

• Experience with tools such as Clay, Gong, ChatGPT integrations, or other LLM-based workflows.

• Familiarity with AI-powered productivity and automation platforms.

• Experience with prompt engineering or AI training for business use cases.

• Understanding of machine learning concepts and their practical CRM applications.

• Basic knowledge of Apex or Lightning Web Components (helpful but not required).

Why Join Synthesia?

• Work at the forefront of applied AI in a category-defining company

• Help shape the systems powering one of the fastest-growing AI platforms in the world

• Collaborate with ambitious, thoughtful teammates across product, engineering, and GTM

• Build automation and AI capabilities that directly impact company growth

If you're excited about combining Salesforce expertise with cutting-edge AI automation, we'd love to hear from you.

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Location

San Francisco

Employment Type

Full time

Department

Compensation

• $216K – $240K • Offers Equity

The base pay offered may vary depending on multiple individualized factors, including market location, job-related knowledge, skills, and experience. If the role is non-exempt, overtime pay will be provided consistent with applicable laws. In addition to the salary range listed above, total compensation also includes generous equity, performance-related bonus(es) for eligible employees, and the following benefits.

• Medical, dental, and vision insurance for you and your family, with employer contributions to Health Savings Accounts

• Pre-tax accounts for Health FSA, Dependent Care FSA, and commuter expenses (parking and transit)

• 401(k) retirement plan with employer match

• Paid parental leave (up to 24 weeks for birth parents and 20 weeks for non-birthing parents), plus paid medical and caregiver leave (up to 8 weeks)

• Paid time off: flexible PTO for exempt employees and up to 15 days annually for non-exempt employees

• 13+ paid company holidays, and multiple paid coordinated company office closures throughout the year for focus and recharge, plus paid sick or safe time (1 hour per 30 hours worked, or more, as required by applicable state or local law)

• Mental health and wellness support

• Employer-paid basic life and disability coverage

• Annual learning and development stipend to fuel your professional growth

• Daily meals in our offices, and meal delivery credits as eligible

• Relocation support for eligible employees

• Additional taxable fringe benefits, such as charitable donation matching and wellness stipends, may also be provided.

More details about our benefits are available to candidates during the hiring process.

This role is at-will and OpenAI reserves the right to modify base pay and other compensation components at any time based on individual performance, team or company results, or market conditions.

About the Team

The User Operations team is central to ensuring that our customers' experience with our products is nothing short of exceptional. We resolve complex issues, provide technical guidance, and support customers in maximizing value and adoption from deploying our products. We work closely with Sales, Technical Success, Product, Engineering and others to deliver the best possible experience to our customers at scale. OpenAI's customers represent a range of diverse backgrounds and maturity, from early-stage startups to established global enterprises. Given OpenAI’s already breakneck shipping cadence – and the expectation that it will only accelerate – our ability to architect scalable systems for support readiness, user‑feedback, and broader program delivery is central to our ability to build world-class products and to maintain exceptional support quality.

About the Role

We are seeking a systems‑minded builder who will design, prototype, implement, and iterate on the tooling, data flows, and processes that allows the User Operations team to redefine a modern support organization. Think: automated launch checklists, content and knowledge pipelines, incident detection and evaluators, and other processes that power a User Operations team operating at an unprecedented scale. You’d be building resilient systems, not better slide decks.

We’re looking for people who thrive at the intersection of project management, systems building, data science/data engineering/software engineering, team enablement, and customer advocacy – and enjoy working cross-functionally in a fast-paced, evolving environment.

This role is based in San Francisco, California. We use a hybrid work model of 3 days in the office per week and offer relocation assistance to new employees.

In this role you will:

• Build “Day-1 enabled” workflows; role-tailored playbooks, content auto-diffs from source docs, and other workflows that have been taken for granted in typical Support organizations.

• Continuously automate repetitive touchpoints with scripts, agents, and LLM-powered flows; implement governance, observability, evaluation gates, and safe rollback.

• Codify detection (windowing, dedupe, thresholds), on-call handoffs, and post-incident learning loops that protect customer experience and SLAs.

• Prototype and learn quickly—leveraging ChatGPT, Jupyter notebooks, Retool, and other tools—to prove value before hardening with Engineering.

• Stand up data pipelines that capture sentiment, ticket trends, and BPO insights, routing actionable signals back to Product within hours—not weeks.

• Identify risks and challenges during tooling rollouts, proposing solutions that safeguard customer experience and service levels.

• Continuously automate, replacing every repetitive touchpoint with scripts, agents, or LLM-powered flows.

You might thrive in this role if you:

• Have 8+ years of experience in building tools for internal teams, especially within a customer support environment.

• Have shipped or maintained tools and automations (dashboards, ETL pipelines, low-code apps) that eliminated manual work and scaled beyond a single team.

• Treat ChatGPT & LLMs as default co-developers, rapidly turning natural-language ideas into working code or queries.

• Deeply enjoy working cross-functionally and are skilled at building relationships with Product, Engineering, and Operations teams.

• Are passionate about customer advocacy and have experience translating customer feedback into strategic product insights.

• Possess a strong bias for automation and a distaste for doing low-complexity to otherwise repetitive work consistently.

• Thrive in a fast-moving, ambiguous environment where priorities will shift quickly and iterating on your systems will be required.

About OpenAI

OpenAI is an AI research and deployment company dedicated to ensuring that general-purpose technologies like artificial intelligence benefit all of humanity.

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Location

Tokyo, Japan

Employment Type

Full time

Department

About the Team

OpenAI’s User Operations team shepherds our customers’ adoption of AI and ensures that our customers' product experience is nothing short of exceptional. We are building the very first post-AGI support team. We resolve complex issues, provide technical guidance, and support customers in maximizing value and adoption from deploying our products. We work closely with Sales, Technical Success, Product, Engineering and others, to deliver the best possible experience to our customers at scale. OpenAI's customers represent a range of diverse backgrounds and maturity, from early-stage startups to established global enterprises.

About the Role

We are looking for dedicated, experienced, and passionate individuals to help solve some of the most difficult problems faced by our customers and build our post-AGI support team with us. In this role, you will interact directly with customers through support tickets and Slack messages, troubleshooting complex issues and resolving novel, often undefined technical problems while setting a positive precedent for the rest of the team. You’ll partner closely with cross-functional teams to drive initiatives that reduce bugs, improve features, and build the systems that elevate our customer experience. Your work will bring us toward industry-leading response times and service levels, while strengthening our internal customer feedback operations in an increasingly intricate space. You will help scale our support organization by improving operational processes and leveraging our own technology to build the next version of the support team in the new AI world. You will be crucial to the success of the most innovative, disruptive, and high-scale AI solutions being built with OpenAI.

If you thrive in environments that value impact, collaboration, and fast-paced problem-solving, you might be the perfect fit for our team

This role is based in Tokyo. We use a hybrid work model of 3 days in the office per week and offer relocation assistance to new employees. To succeed in this position you must be fully bilingual—fluent in both Japanese _and_ English (spoken and written). Please note that your resume must be submitted in English, and the interview process will include conversations in both languages.

You’ll be responsible for:

• Work directly with customers, solving their most complex problems and providing ownership and education on the use of our platforms.

• Be among the foremost experts on everything related to OpenAI products, even where our AI does not have the answer.

• Be among the last line of defense before our core Product and Engineering teams, and partner with engineering and customer teams to resolve issues.

• Use scripting and emerging AI capabilities to improve internal tooling and automate recurring processes.

• Take learnings from resolving customer issues and create our approach to scaling these solutions, partnering with product and Go-To-Market teams.

• Orchestrate agentic improvements to our operations that will level-up our entire team.

• Foster a supportive and productive work culture within the User Operations team.

• Provide support coverage in on call shifts and during holidays and weekends based on business needs.

Note: each person in this role will be expected to work a standard 5x8 work week, with 1 of the days covering weekend shifts each week (e.g., work weeks covering Tuesday - Saturday or Sunday - Thursday)

You might thrive in this role if you have:

• Have 8+ years of experience in user operations, technical support, or support engineering roles, ideally within tech startups or fast-paced environments.

• Are comfortable using emerging technologies (ie. Codex, ChatGPT, OpenAI API, etc.) to script or engineer code (e.g., Python or similar) for automating repetitive tasks and integrating tools.

• Have expert-level SaaS troubleshooting skills with the ability to rapidly understand new technologies and complex concepts.

• Naturally question established norms, skillfully identify root causes, and proactively drive innovation and process improvements.

• Are among the very best critical thinkers, problem solvers, and communicators of complex technical issues in the industry.

• Thrive in ambiguity, adapt rapidly to change, continuously learn, and proactively seek opportunities for growth.

• Have proven experience building strong relationships with customers and cross-functionally to drive resolution to complex issues.

• Have a humble attitude, an eagerness to help others, and a desire to pick up whatever knowledge you're missing to make both your team and our customers succeed.

• Have high horsepower, are adept at frequent context switching and working on multiple projects at once with expansive ownership and prioritization.

_PREFERRED:_ Bachelor’s degree in Computer Science, Computer Engineering, another relevant technical field, or equivalent practical experience.

About OpenAI

OpenAI is an AI research and deployment company dedicated to ensuring that general-purpose artificial intelligence benefits all of humanity. We push the boundaries of the capabilities of AI systems and seek to safely deploy them to the world through our products. AI is an extremely powerful tool that must be created with safety and human needs at its core, and to achieve our mission, we must encompass and value the many different perspectives, voices, and experiences that form the full spectrum of humanity.

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About the team

The AI Deployment Engineering team ensures the safe and effective deployment of Generative AI applications for developers and enterprises. We act as trusted advisors and technical partners to our customers, helping them build and execute their AI adoption strategy post-sale. Our mission is to develop a strong backlog of GenAI use cases tailored to each customer’s industry and to drive these initiatives from prototype to production through hands-on technical guidance and partnership.

About the role

We are looking for a solutions-oriented technical leader to engage with customers post-sale and ensure they realise tangible business value from their investment in OpenAI's technologies. You will work closely with senior leaders and technical teams within customer organizations to establish GenAI roadmaps, strategies, prioritise high-value use cases, and guide projects from early prototyping through enterprise-grade production deployments.

You will take a holistic view of each customer’s architecture and operations, designing solutions that leverage ChatGPT, OpenAI APIs, and our broader ecosystem of tools and services. You will work cross-functionally with Sales, Solutions Engineering, Applied Research, and Product teams, and report to the Head of Solutions Architecture for your segment.

This role is based in our Paris office. We use a hybrid work model (3 days/week in the office) and offer relocation assistance for new employees.

In this role, you will:

• Serve as the primary technical subject matter expert post-sale for a portfolio of customers, embedding deeply with them to design and deploy GenAI solutions.

• Engage with senior business and technical stakeholders to identify, prioritise, and validate the highest-value GenAI applications in their roadmap.

• Accelerate customer time to value by providing architectural guidance, building hands-on prototypes, and advising on best practices for scaling solutions in production.

• Maintain strong relationships with leadership and technical teams to drive adoption, expansion, and successful outcomes.

• Contribute to open-source resources and enterprise-facing technical documentation to scale best practices across customers.

• Share learnings and collaborate with internal teams to inform product development and improve customer outcomes.

• Codify knowledge and operationalise technical success practices to help the Solutions Architecture team scale impact across industries and customer types.

You’ll thrive in this role if you:

• Have 5+ years of technical consulting, post-sales engineering, solutions architecture, or similar experience working directly with customers.

• Are a strong communicator, able to explain technical and business concepts clearly to executive and practitioner audiences alike.

• Have experience leading complex deployments of Generative AI or traditional machine learning systems, ideally including infrastructure and network architecture considerations.

• Possess hands-on proficiency in languages like Python, JavaScript, or similar, and are comfortable building prototypes or proofs of concept.

• Take end-to-end ownership of challenges, proactively acquiring new skills or knowledge as needed to drive success.

• Bring a humble, collaborative mindset and an eagerness to support teammates and customers alike.

• Thrive in fast-paced environments, adeptly managing multiple workstreams and prioritising for the highest customer impact.

About OpenAI

OpenAI is an AI research and deployment company dedicated to ensuring that general-purpose artificial intelligence benefits all of humanity. We push the boundaries of the capabilities of AI systems and seek to safely deploy them to the world through our products. AI is an extremely powerful tool that must be created with safety and human needs at its core, and to achieve our mission, we must encompass and value the many different perspectives, voices, and experiences that form the full spectrum of humanity.

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Sydney, Australia

Employment Type

Full time

Location Type

Hybrid

Department

About the Team The AI Deployment Engineering team is responsible for ensuring the safe and effective deployment of Generative AI applications for developers and enterprises. We act as a trusted advisor and thought partner for our customers, working to build an effective backlog of GenAI use cases for their industry and drive them to production through strong technical guidance. As an AI Deployment Engineer, you’ll help the largest companies transform their business through solutions such as customer service, automated content generation, and novel applications that make use of our newest, most exciting models.

About the Role We are looking for a driven solutions leader with a product mindset to partner with our customers and ensure they achieve tangible business value with GenAI. You will pair with senior customer leaders to establish a GenAI strategy and identify the highest value applications. You’ll then partner with their technical teams to move from prototype through production. You’ll take a holistic view of their needs and design an enterprise architecture using ChatGPT, OpenAI API, and other services to maximize customer value. You will collaborate closely with Sales, Solutions Engineering, Applied Research, and Product teams, and you will report to the Head of Technical Success, APAC.

This role is based in Sydney, Australia. We use a hybrid work model of 3 days in the office per week and offer relocation assistance to new employees

In this role, you will:

• Deeply embed with our most strategic platform customers as the technical lead, serving as their technical thought partner to ideate and build novel applications on our API.
• Work with senior customer stakeholders to identify the best applications of GenAI in their industry and to build/qualify a comprehensive backlog to support their AI roadmap.
• Intervene directly to accelerate customer time to value through building hands-on prototypes and/or by delivering impactful strategic guidance.
• Forge and manage relationships with our customers’ leadership and stakeholders to ensure the successful deployment and scale of their applications.
• Contribute to our open-source developer and enterprise resources.
• Scale the Solutions Architect function through sharing knowledge, codifying best practices, and publishing notebooks to our internal and external repositories.
• Validate, synthesize, and deliver high-signal feedback to the Product and Research teams.

You’ll thrive in this role if you:

• Have 6+ years of technical consulting (or equivalent) experience, bridging technical teams and senior business stakeholders.
• Are an effective and polished communicator who can translate business and technical topics to all audiences.
• Have led complex implementations of Generative AI/traditional ML solutions and have knowledge of network/cloud architecture.
• Have industry experience in programming languages like Python or Javascript.
• Own problems end-to-end and are willing to pick up whatever knowledge you're missing to get the job done.
• Have a humble attitude, an eagerness to help your colleagues, and a desire to do whatever it takes to make the team succeed.
• Are an effective, high throughput operator who can drive multiple concurrent projects and prioritize ruthlessly.

About OpenAI OpenAI is an AI research and deployment company dedicated to ensuring that general-purpose artificial intelligence benefits all of humanity. We push the boundaries of the capabilities of AI systems and seek to safely deploy them to the world through our products. AI is an extremely powerful tool that must be created with safety and human needs at its core, and to achieve our mission, we must encompass and value the many different perspectives, voices, and experiences that form the full spectrum of humanity.

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Solutions Engineer, Education

Location

New York City

Employment Type

Full time

Location Type

Hybrid

Department

Compensation

• Zone A$221K – $278K • Offers Equity

The base pay offered may vary depending on multiple individualized factors, including market location, job-related knowledge, skills, and experience. If the role is non-exempt, overtime pay will be provided consistent with applicable laws. In addition to the salary range listed above, total compensation also includes generous equity, performance-related bonus(es) for eligible employees, and the following benefits.

• Medical, dental, and vision insurance for you and your family, with employer contributions to Health Savings Accounts

• Pre-tax accounts for Health FSA, Dependent Care FSA, and commuter expenses (parking and transit)

• 401(k) retirement plan with employer match

• Paid parental leave (up to 24 weeks for birth parents and 20 weeks for non-birthing parents), plus paid medical and caregiver leave (up to 8 weeks)

• Paid time off: flexible PTO for exempt employees and up to 15 days annually for non-exempt employees

• 13+ paid company holidays, and multiple paid coordinated company office closures throughout the year for focus and recharge, plus paid sick or safe time (1 hour per 30 hours worked, or more, as required by applicable state or local law)

• Mental health and wellness support

• Employer-paid basic life and disability coverage

• Annual learning and development stipend to fuel your professional growth

• Daily meals in our offices, and meal delivery credits as eligible

• Relocation support for eligible employees

• Additional taxable fringe benefits, such as charitable donation matching and wellness stipends, may also be provided.

More details about our benefits are available to candidates during the hiring process.

This role is at-will and OpenAI reserves the right to modify base pay and other compensation components at any time based on individual performance, team or company results, or market conditions.

About the Team

The Technical Success team is responsible for ensuring the safe and effective deployment of ChatGPT and OpenAI API applications for developers and enterprises. We act as a trusted advisor and thought partner for our customers, ensuring developers and enterprises maximize value from our models and products. As a Solutions Engineer, you’ll help companies and organizations across industries transform their business through solutions such as customer service, automated content generation, and novel applications that make use of our newest, most exciting models.

About the Role

We are seeking an experienced pre-sales Solutions Engineer to partner with our Education sales team in supporting Higher Education institutions and K–12 organizations as they adopt and scale OpenAI’s tools and products. In this role, you will work closely with educators, administrators, IT leaders, and institutional stakeholders to apply AI in ways that enhance teaching and learning, improve operational efficiency, and responsibly address complex challenges across the education ecosystem.

You will serve as a trusted technical advisor, bringing deep product knowledge and strong communication skills to demonstrate value, design thoughtful solutions, and guide responsible AI adoption aligned with institutional values, privacy requirements, and student-centered outcomes. Your work will directly support OpenAI’s broader mission to ensure AI benefits all of society, with a particular focus on expanding access, equity, and positive impact in education.

_This role is based in New York City. We use a hybrid work model of 3 days in the office per week and offer relocation assistance to new employees._

In this role, you will:

• Deliver an exceptional pre-sales customer experience for prospects and customers by providing technical expertise, outlining the value proposition, and answering product, API, and LLM-related questions.

• Demonstrate how leveraging ChatGPT and the OpenAI API can meet customers’ business needs and deliver substantial business value, including, but not limited to, building and presenting demos, scoping use cases, recommending architecture patterns, and providing in-depth technical advisory.

• Create and maintain documentation, guides, and FAQs related to common questions and requirements discovered during the pre-sales process.

• Foster customer advocacy and represent the voice of the customer with internal teams by gathering and relaying customer feedback, identifying themes across customers, and incorporating them into product planning.

• Act as a technical multiplier for the team by contributing to best practices, influencing deal strategy, and informally mentoring other Solutions Engineers through shared learnings and example-setting.

• Serve as the first line of defense for security, privacy, and compliance discussions by exercising sound technical and risk judgment, explaining standardized collateral, guiding customers through trust tradeoffs, and escalating complex requirements appropriately.

• Collaborate closely with the Education Go-to-Market, Policy/Global Affairs, and GRC teams to ensure a seamless customer experience.

You might thrive in this role if you:

• Have 7+ years of experience in technical pre-sales or adjacent technical advisory roles, with a track record of independently owning complex, high-stakes customer engagements.

• Are comfortable operating independently in ambiguous, fast-evolving environments, making progress without fully formed playbooks or perfect information.

• Own the technical strategy for a portfolio of strategic Education customers, leading complex pre-sales engagements end to end

• Demonstrate a thorough understanding of IT security principles and customer requirements for technical B2B SaaS products, with experience providing higher-level security

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Location

San Francisco

Employment Type

Full time

Location Type

Hybrid

Department

Legal

Compensation

• $162K – $180K • Offers Equity

The base pay offered may vary depending on multiple individualized factors, including market location, job-related knowledge, skills, and experience. If the role is non-exempt, overtime pay will be provided consistent with applicable laws. In addition to the salary range listed above, total compensation also includes generous equity, performance-related bonus(es) for eligible employees, and the following benefits.

• Medical, dental, and vision insurance for you and your family, with employer contributions to Health Savings Accounts

• Pre-tax accounts for Health FSA, Dependent Care FSA, and commuter expenses (parking and transit)

• 401(k) retirement plan with employer match

• Paid parental leave (up to 24 weeks for birth parents and 20 weeks for non-birthing parents), plus paid medical and caregiver leave (up to 8 weeks)

• Paid time off: flexible PTO for exempt employees and up to 15 days annually for non-exempt employees

• 13+ paid company holidays, and multiple paid coordinated company office closures throughout the year for focus and recharge, plus paid sick or safe time (1 hour per 30 hours worked, or more, as required by applicable state or local law)

• Mental health and wellness support

• Employer-paid basic life and disability coverage

• Annual learning and development stipend to fuel your professional growth

• Daily meals in our offices, and meal delivery credits as eligible

• Relocation support for eligible employees

• Additional taxable fringe benefits, such as charitable donation matching and wellness stipends, may also be provided.

More details about our benefits are available to candidates during the hiring process.

This role is at-will and OpenAI reserves the right to modify base pay and other compensation components at any time based on individual performance, team or company results, or market conditions.

About the Team

At OpenAI, our Compliance team is dedicated to fostering a culture of integrity and adherence to regulatory and legal requirements. We collaborate closely with Legal, Security, People, Finance, and operational teams to ensure our compliance programs support the organization’s mission while mitigating risk in a rapidly evolving AI landscape.

About the Role

The Compliance Program Manager will play a key role in building and scaling OpenAI’s compliance program—translating requirements into practical processes, driving program execution, and improving how we detect, assess, and mitigate compliance risk. You’ll help run the day-to-day operational backbone of the program (e.g., disclosures, training, investigations tracking, controls, and reporting) and partner cross-functionally to keep the program effective as the company grows. This role represents an exciting opportunity to innovate compliance operations using the latest AI technology. This role reports to the Chief Compliance Officer.

This role is based in San Francisco, CA. We use a hybrid work model of 3 days in the office per week and offer relocation assistance to new employees.

In this role, you will:

• Build and scale compliance program operations: design and implement repeatable workflows (intake, triage, escalation, documentation, follow-up), and continuously improve them as risks and business needs evolve.

• Own program execution: create project plans, define milestones, drive cross-functional action items, and ensure initiatives land on time (policy rollouts, training launches, controls implementation, tooling improvements).

• Support disclosures and investigations processes: help manage intake and tracking, coordinate with stakeholders, maintain documentation, and ensure timely resolution and remediation follow-through.

• Drive compliance training and communications: help develop, launch, and measure training and awareness programs that are clear, practical, and aligned to risk.

• Monitor and assess compliance risk: partner with internal stakeholders to identify gaps, conduct internal assessments, recommend corrective actions, and track remediation.

• Support audit and regulatory readiness: assist with responses to inquiries, audits, and examinations; maintain evidence, reporting decks, and program artifacts.

• Develop metrics and reporting: build dashboards and recurring reporting for leadership (and the Audit Committee as needed) on risk areas, program health, and key initiatives.

• Stay current on evolving requirements: track relevant regulatory developments and best practices; translate them into actionable program updates.

For all of the above, we expect you to leverage our products, including ChatGPT and agentic workflows to reduce workload, improve results, and upgrade the user experience.

You might thrive in this role if you have:

• 5+ years of experience in compliance, risk, audit, investigations ops, or program management in a regulated and/or fast-scaling environment.

• Demonstrated experience building and running programs (process design, stakeholder management, project plans, metrics, continuous improvement).

• Demonstrated ability using AI to improve compliance processes, or demonstrated skill in technical innovation.

• Strong execution: you can plan the work and work the plan, with good judgment about prioritization in ambiguity.

• Excellent communication skills and the ability to write and speak in plain English (not “compliance speak”).

• Comfort partnering across teams (Legal, Security, People, Finance, Eng/Operations) and navigating competing priorities.

• Strong analytical and problem-solving skills; attention to detail without losing the big picture.

• Ability to independently manage multiple work streams in a fast-paced environment.

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Location

London, UK

Employment Type

Full time

Department

About the team

The AI Deployment Engineering team ensures the safe and effective deployment of Generative AI applications for developers and enterprises. We act as trusted advisors and technical partners to our customers, helping them build and execute their AI adoption strategy post-sale. Our mission is to develop a strong backlog of GenAI use cases tailored to each customer’s industry and to drive these initiatives from prototype to production through hands-on technical guidance and partnership.

About the role

We are looking for a solutions-oriented technical leader to engage with customers post-sale and ensure they realise tangible business value from their investment in OpenAI's technologies. You will work closely with senior leaders and technical teams within customer organizations to establish GenAI roadmaps, strategies, prioritise high-value use cases, and guide projects from early prototyping through enterprise-grade production deployments.

You will take a holistic view of each customer’s architecture and operations, designing solutions that leverage ChatGPT, OpenAI APIs, and our broader ecosystem of tools and services. You will work cross-functionally with Sales, Solutions Engineering, Applied Research, and Product teams, and report to the Head of Solutions Architecture for your segment.

This role is based in our London office. We use a hybrid work model (3 days/week in the office) and offer relocation assistance for new employees.

In this role, you will:

• Serve as the primary technical subject matter expert post-sale for a portfolio of customers, embedding deeply with them to design and deploy GenAI solutions.

• Engage with senior business and technical stakeholders to identify, prioritise, and validate the highest-value GenAI applications in their roadmap.

• Accelerate customer time to value by providing architectural guidance, building hands-on prototypes, and advising on best practices for scaling solutions in production.

• Maintain strong relationships with leadership and technical teams to drive adoption, expansion, and successful outcomes.

• Contribute to open-source resources and enterprise-facing technical documentation to scale best practices across customers.

• Share learnings and collaborate with internal teams to inform product development and improve customer outcomes.

• Codify knowledge and operationalise technical success practices to help the Solutions Architecture team scale impact across industries and customer types.

You’ll thrive in this role if you:

• Have 5+ years of technical consulting, post-sales engineering, solutions architecture, or similar experience working directly with customers.

• Are a strong communicator, able to explain technical and business concepts clearly to executive and practitioner audiences alike.

• Have experience leading complex deployments of Generative AI or traditional machine learning systems, ideally including infrastructure and network architecture considerations.

• Possess hands-on proficiency in languages like Python, JavaScript, or similar, and are comfortable building prototypes or proofs of concept.

• Take end-to-end ownership of challenges, proactively acquiring new skills or knowledge as needed to drive success.

• Bring a humble, collaborative mindset and an eagerness to support teammates and customers alike.

• Thrive in fast-paced environments, adeptly managing multiple workstreams and prioritising for the highest customer impact.

About OpenAI

OpenAI is an AI research and deployment company dedicated to ensuring that general-purpose artificial intelligence benefits all of humanity. We push the boundaries of the capabilities of AI systems and seek to safely deploy them to the world through our products. AI is an extremely powerful tool that must be created with safety and human needs at its core, and to achieve our mission, we must encompass and value the many different perspectives, voices, and experiences that form the full spectrum of humanity.

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Our team brings OpenAI’s most capable technology to the world through our products. We’ve released ChatGPT, o3, and Sora. We empower consumers and developers alike to use and access our state-of-the-art AI models, allowing them to do things that they’ve never been able to before.

Across all product lines, we ensure that these powerful tools are used responsibly. This is a key part of OpenAI’s path towards safely deploying broadly beneficial Artificial General Intelligence (AGI). Safety is more important to us than unfettered growth.

About the Role

We are seeking an experienced Product Manager to scale the product efforts and overall technical strategy for the Integrity team. The ideal candidate has prior experience solving complex forms of scaled abuse, building sophisticated protections across multiple parts of OpenAI’s product suite (ChatGPT, API, Sora). This role requires close collaboration with our product, safety, policy, user operations and engineering teams.

This position is based in London, England. We utilize a hybrid work model with 3 days in the office per week and offer relocation assistance to new employees.

In this role, you will:

• Build tooling for AI-forward investigation of malicious users

• Develop infrastructure for the incubation of detection of novel misuse of OpenAI’s services

• Lead full stack systems to prevent violations of OpenAI’s usage policies

• Use data to better understand user needs and guide future product development

• Collaborate with a wide range of stakeholders, including teams in product, finance, operations and engineering.

You might thrive in this role if you:

• Have 10+ years of product management or related industry experience.

• Obtained a bachelor's degree in Computer Science, Engineering, Information Systems, Analytics, Mathematics, Physics, Applied Sciences, or a related field.

• Have proven experience working in a technical environment with cross-functional teams to drive product vision, define requirements, and guide the team through key milestones.

• Have world-class communication and collaboration skills in working with a wide variety of cross-functional stakeholders

• Showcase strong leadership, organizational, and execution skills, along with proven communication abilities.

Compensation, Benefits and Perks

This is a position with OpenAI UK Ltd., which controls the hiring and management of this position.

Total compensation includes a competitive salary, generous equity, and benefits.

• Private medical insurance covering 100% of premiums for employees and their dependents

• Pension plan with 4% employer contribution

• 52 weeks of maternity leave and 24 weeks of parental leave

• Unlimited time off

• Annual learning & development stipend ($1,500 USD equivalent per year)

About OpenAI

OpenAI is an AI research and deployment company dedicated to ensuring that general-purpose artificial intelligence benefits all of humanity. We push the boundaries of the capabilities of AI systems and seek to safely deploy them to the world through our products. AI is an extremely powerful tool that must be created with safety and human needs at its core, and to achieve our mission, we must encompass and value the many different perspectives, voices, and experiences that form the full spectrum of humanity.

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AI Deployment Engineer

Location

San Francisco

Employment Type

Full time

Department

Compensation

• Zone A$197K – $278K • Offers Equity

The base pay offered may vary depending on multiple individualized factors, including market location, job-related knowledge, skills, and experience. If the role is non-exempt, overtime pay will be provided consistent with applicable laws. In addition to the salary range listed above, total compensation also includes generous equity, performance-related bonus(es) for eligible employees, and the following benefits.

• Medical, dental, and vision insurance for you and your family, with employer contributions to Health Savings Accounts

• Pre-tax accounts for Health FSA, Dependent Care FSA, and commuter expenses (parking and transit)

• 401(k) retirement plan with employer match

• Paid parental leave (up to 24 weeks for birth parents and 20 weeks for non-birthing parents), plus paid medical and caregiver leave (up to 8 weeks)

• Paid time off: flexible PTO for exempt employees and up to 15 days annually for non-exempt employees

• 13+ paid company holidays, and multiple paid coordinated company office closures throughout the year for focus and recharge, plus paid sick or safe time (1 hour per 30 hours worked, or more, as required by applicable state or local law)

• Mental health and wellness support

• Employer-paid basic life and disability coverage

• Annual learning and development stipend to fuel your professional growth

• Daily meals in our offices, and meal delivery credits as eligible

• Relocation support for eligible employees

• Additional taxable fringe benefits, such as charitable donation matching and wellness stipends, may also be provided.

More details about our benefits are available to candidates during the hiring process.

This role is at-will and OpenAI reserves the right to modify base pay and other compensation components at any time based on individual performance, team or company results, or market conditions.

About the team

The AI Deployment Engineering team ensures the safe and effective deployment of Generative AI applications for developers and enterprises. We act as trusted advisors and technical partners to our customers, helping them build and execute their AI adoption strategy post-sale. Our mission is to develop a strong backlog of GenAI use cases tailored to each customer’s industry and to drive these initiatives from prototype to production through hands-on technical guidance and partnership.

About the role

We are looking for a solutions-oriented technical leader to engage with customers post-sale and ensure they realize tangible business value from their investment in OpenAI's technologies. You will work closely with senior leaders and technical teams within customer organizations to establish GenAI roadmaps, strategies, prioritize high-value use cases, and guide projects from early prototyping through enterprise-grade production deployments.

You will take a holistic view of each customer’s architecture and operations, designing solutions that leverage ChatGPT, OpenAI APIs, and our broader ecosystem of tools and services. You will work cross-functionally with Sales, Solutions Engineering, Applied Research, and Product teams, and report to the Head of Solutions Architecture for your segment.

This role is based in San Francisco, CA. We use a hybrid work model (3 days/week in the office) and offer relocation assistance for new employees.

In this role, you will:

• Serve as the primary technical subject matter expert  post-sale for a portfolio of customers, embedding deeply with them to design and deploy GenAI solutions.

• Engage with senior business and technical stakeholders to identify, prioritize, and validate the highest-value GenAI applications in their roadmap.

• Accelerate customer time to value by providing architectural guidance, building hands-on prototypes, and advising on best practices for scaling solutions in production.

• Maintain strong relationships with leadership and technical teams to drive adoption, expansion, and successful outcomes.

• Contribute to open-source resources and enterprise-facing technical documentation to scale best practices across customers.

• Share learnings and collaborate with internal teams to inform product development and improve customer outcomes.

• Codify knowledge and operationalize technical success practices to help the Solutions Architecture team scale impact across industries and customer types.

You’ll thrive in this role if you:

• Have 5+ years of technical consulting, post-sales engineering, solutions architecture, or similar experience working directly with customers.

• Are a strong communicator, able to explain technical and business concepts clearly to executive and practitioner audiences alike.

• Have experience leading complex deployments of Generative AI or traditional machine learning systems, ideally including infrastructure and network architecture considerations.

• Possess hands-on proficiency in languages like Python, JavaScript, or similar, and are comfortable building prototypes or proofs of concept.

• Take end-to-end ownership of challenges, proactively acquiring new skills or knowledge as needed to drive success.

• Bring a humble, collaborative mindset and an eagerness to support teammates and customers alike.

• Thrive in fast-paced environments, adeptly managing multiple workstreams and prioritizing for the highest customer impact.

About OpenAI

OpenAI is an AI research and deployment company dedicated to ensuring that general-purpose artificial intelligence benefits all of humanity. We push the boundaries of the capabilities of AI systems and seek to safely deploy them to the world through our products. AI is an extremely powerful tool that must be created with safety and human needs at its core, and to achieve our mission, we must ensure that AI systems are aligned with human values and are developed and used in ways that benefit society as a whole.

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Trust & Safety Operations Analyst

Location

San Francisco

Employment Type

Full time

Department

Compensation

• $189K – $280K • Offers Equity

The base pay offered may vary depending on multiple individualized factors, including market location, job-related knowledge, skills, and experience. If the role is non-exempt, overtime pay will be provided consistent with applicable laws. In addition to the salary range listed above, total compensation also includes generous equity, performance-related bonus(es) for eligible employees, and the following benefits.

• Medical, dental, and vision insurance for you and your family, with employer contributions to Health Savings Accounts

• Pre-tax accounts for Health FSA, Dependent Care FSA, and commuter expenses (parking and transit)

• 401(k) retirement plan with employer match

• Paid parental leave (up to 24 weeks for birth parents and 20 weeks for non-birthing parents), plus paid medical and caregiver leave (up to 8 weeks)

• Paid time off: flexible PTO for exempt employees and up to 15 days annually for non-exempt employees

• 13+ paid company holidays, and multiple paid coordinated company office closures throughout the year for focus and recharge, plus paid sick or safe time (1 hour per 30 hours worked, or more, as required by applicable state or local law)

• Mental health and wellness support

• Employer-paid basic life and disability coverage

• Annual learning and development stipend to fuel your professional growth

• Daily meals in our offices, and meal delivery credits as eligible

• Relocation support for eligible employees

• Additional taxable fringe benefits, such as charitable donation matching and wellness stipends, may also be provided.

More details about our benefits are available to candidates during the hiring process.

This role is at-will and OpenAI reserves the right to modify base pay and other compensation components at any time based on individual performance, team or company results, or market conditions.

About the Team

At OpenAI, our Trust, Safety & Risk Operations teams safeguard our products, users, and the company from abuse, fraud, scams, regulatory non-compliance, and other emerging risks. We operate at the intersection of operations, compliance, user trust, and safety working closely with Legal, Policy, Engineering, Product, Go-To-Market, and external partners to ensure our platforms are safe, compliant, and trusted by a diverse, global user base.

We support users across ChatGPT, our API, enterprise offerings, and developer tools handling sensitive inbound cases, building detection and enforcement systems, and scaling operational processes to meet the demands of a fast-moving, high-stakes environment.

About the Role

We are seeking experienced, senior-level analysts who specialize in one or more of the following areas:

• Content Integrity & Scaled Enforcement – Detecting, reviewing, and acting on policy violations, harmful content, and emerging abuse patterns at scale.

• Emerging Risk Operations – Identifying, triaging, and mitigating new and complex safety, policy, or integrity challenges in a rapidly evolving AI landscape.

In this role, you will own high-sensitivity workflows, act as an incident manager for complex cases, and build scalable operational systems; including tooling, automation, and vendor processes that reinforce user safety and trust while meeting our legal, ethical, and product obligations.

We use a hybrid work model of 3 days in the San Francisco office per week and offer relocation assistance to new employees.

Please note: This role may involve exposure to sensitive content, including material that is sexual, violent, or otherwise disturbing.

In This Role, You Will:

• Handle and resolve high-priority cases in your area of specialization (scaled content enforcement, fraud/scams, privacy/regulatory, or emerging risks).

• Perform in-depth risk evaluations and investigations using internal tools, product signals, and third-party data.

• Act as incident manager for escalations requiring nuanced policy, legal, or regulatory interpretation.

• Partner with cross-functional teams to design and implement world-class operational workflows, decision trees, and automation strategies.

• Build feedback loops from casework to inform product, engineering, and policy improvements.

• Develop and maintain playbooks, SOPs, macros, and knowledge resources for internal teams and vendors.

• Lead or contribute to cross-functional projects, from zero-to-one process builds to global operational scale-ups.

• Monitor operational health through case quality audits, SLA adherence, escalation accuracy, and user satisfaction metrics.

• Train and support vendor teams, ensuring consistent quality and alignment with OpenAI’s trust and safety standards.

You Might Thrive in This Role If You:

• Have 5+ years of experience in one or more of: trust & safety, fraud prevention, scam investigation, privacy/legal operations, compliance, or other risk/integrity domains ideally in a global or high-growth tech environment.

• Leverage OpenAI technology to enhance workflows, improve decision-making, and scale operational impact.

• Bring deep domain expertise in your specialization area and familiarity with relevant legal, policy, and technical frameworks.

• Have a track record of scaling operations, building processes, and working cross-functionally to improve performance and safety outcomes.

• Possess exceptional analytical skills able to detect patterns, assess risk, and recommend policy or product changes based on evidence.

• Communicate with clarity, empathy, and precision especially in sensitive user-facing contexts.

• Thrive in ambiguous, high-autonomy environments and balance speed with diligence.

Are comfortable with frequent context switching, managing multiple projects, and prioritizing impact.

What We Offer

• Competitive salary and equity package

• Comprehensive benefits, including medical, dental, and vision insurance

• 401(k) retirement plan with employer match

• Paid parental leave and medical and caregiver leave

• Flexible PTO and paid company holidays

• Mental health and wellness support

• Annual learning and development stipend

• Daily meals in our offices and meal delivery credits

• Relocation support for eligible employees

• Additional taxable fringe benefits, such as charitable donation matching and wellness stipends

How to Apply

If you are a motivated and experienced professional looking to join a dynamic team, please submit your application, including your resume and a cover letter, to [insert contact information]. We look forward to hearing from you!

XML job scraping automation by YubHub

Location

San Francisco

Employment Type

Full time

Location Type

Hybrid

Department

Compensation

• $162K – $230K • Offers Equity

The base pay offered may vary depending on multiple individualized factors, including market location, job-related knowledge, skills, and experience. If the role is non-exempt, overtime pay will be provided consistent with applicable laws. In addition to the salary range listed above, total compensation also includes generous equity, performance-related bonus(es) for eligible employees, and the following benefits.

• Medical, dental, and vision insurance for you and your family, with employer contributions to Health Savings Accounts

• Pre-tax accounts for Health FSA, Dependent Care FSA, and commuter expenses (parking and transit)

• 401(k) retirement plan with employer match

• Paid parental leave (up to 24 weeks for birth parents and 20 weeks for non-birthing parents), plus paid medical and caregiver leave (up to 8 weeks)

• Paid time off: flexible PTO for exempt employees and up to 15 days annually for non-exempt employees

• 13+ paid company holidays, and multiple paid coordinated company office closures throughout the year for focus and recharge, plus paid sick or safe time (1 hour per 30 hours worked, or more, as required by applicable state or local law)

• Mental health and wellness support

• Employer-paid basic life and disability coverage

• Annual learning and development stipend to fuel your professional growth

• Daily meals in our offices, and meal delivery credits as eligible

• Relocation support for eligible employees

• Additional taxable fringe benefits, such as charitable donation matching and wellness stipends, may also be provided.

More details about our benefits are available to candidates during the hiring process.

This role is at-will and OpenAI reserves the right to modify base pay and other compensation components at any time based on individual performance, team or company results, or market conditions.

About the Team

OpenAI’s AI Deployment Manager team partners with the world’s most ambitious organizations to help them turn cutting-edge AI capabilities into everyday impact. We specialize in technical enablement and adoption, guiding customers through how to effectively use OpenAI’s products across teams, workflows, and stages of maturity.

Our work spans structured workshops, technical enablement, and adoption programs that help customers move from initial exposure to confident, scalable use. We work closely with Sales, AI Success Engineers, Solutions Engineering, and Product to ensure customers are not only enabled, but set up for long-term success as OpenAI’s platform evolves.

Our customers range from fast-growing digital natives to the largest global enterprises, government agencies, and educational institutions. Every engagement is an opportunity to ensure that AI benefits the way people work, build, and innovate. This role sits at the center of that mission.

About the Role

The AI Deployment Manager role is a specialist post-sales enablement role focused on delivering high-impact enablement and adoption services across OpenAI’s product suite. This role is responsible for designing and delivering technical enablement experiences that support a repeatable adoption framework– driving sustained activation, expanding breadth and depth of usage, and measurable business value across OpenAI’s product suite, including ChatGPT Enterprise, Codex, Agents, and the API. This includes helping customers understand and correctly apply the deployment harnesses, evaluation layers, and operational controls required for reliable use.

This role blends deep technical fluency, instructional design, and customer advisory. You will lead live trainings, workshops, and adoption interventions for audiences ranging from hands-on builders to executive leaders, helping customers understand not just what OpenAI’s products can do, but how to use them effectively in real-world contexts.

Success in this role means accelerating customer confidence, increasing product adoption, supporting successful launches of new product capabilities, and helping customers translate technical features into tangible outcomes.

This role is based in our San Francisco HQ. We use a hybrid work model of 3 days in the office per week and offer relocation assistance to new employees.

In this role, you will:

• Own the technical enablement of OpenAI products, including ChatGPT Enterprise, Codex, Agents, and API capabilities, helping define effective enablement patterns that support adoption across customer segments.

• Lead customer training and enablement across the full customer lifecycle, from initial onboarding through expansion, optimization, and long-term adoption.

• Design and deliver high-impact training engagements, including onboarding sessions, advanced capability trainings, executive briefings, hackathons, and hands-on workshops for audiences ranging from senior leaders to working teams.

• Drive customer activation, sustained usage, and measurable business value through structured enablement and deployment programs designed for durable adoption at scale.

• Partner closely with Sales, AI Success Engineers, Solutions Engineering, and Product teams to ensure seamless handoff from pre- to post-sale and consistent customer experience.

• Develop and refine reusable training assets, playbooks, and best practices based on patterns observed across customers and regions.

• Gather customer feedback from training and enablement engagements, synthesize themes across accounts, and relay insights to internal stakeholders to inform product and program improvements.

You’ll thrive in this role if you:

• Have 4+ years of experience in customer-facing or instructional roles, engaging C-level and senior technical audiences in complex enterprise environments.

• Possess a deep understanding of AI and machine learning concepts, as well as experience with OpenAI’s products or similar technologies.

• Are an exceptional communicator and trainer, able to distill complex technical concepts into clear, actionable guidance for diverse audiences.

• Are a strategic thinker, able to develop and execute plans that drive business outcomes and customer success.

• Are a collaborative team player, able to work effectively with cross-functional teams to achieve shared goals.

• Are a lifelong learner, committed to staying up-to-date with the latest developments in AI and machine learning.

• Are passionate about customer success and committed to delivering exceptional results.

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Location

New York City

Employment Type

Full time

Location Type

Hybrid

Department

Compensation

• $162K – $230K • Offers Equity

The base pay offered may vary depending on multiple individualized factors, including market location, job-related knowledge, skills, and experience. If the role is non-exempt, overtime pay will be provided consistent with applicable laws. In addition to the salary range listed above, total compensation also includes generous equity, performance-related bonus(es) for eligible employees, and the following benefits.

• Medical, dental, and vision insurance for you and your family, with employer contributions to Health Savings Accounts

• Pre-tax accounts for Health FSA, Dependent Care FSA, and commuter expenses (parking and transit)

• 401(k) retirement plan with employer match

• Paid parental leave (up to 24 weeks for birth parents and 20 weeks for non-birthing parents), plus paid medical and caregiver leave (up to 8 weeks)

• Paid time off: flexible PTO for exempt employees and up to 15 days annually for non-exempt employees

• 13+ paid company holidays, and multiple paid coordinated company office closures throughout the year for focus and recharge, plus paid sick or safe time (1 hour per 30 hours worked, or more, as required by applicable state or local law)

• Mental health and wellness support

• Employer-paid basic life and disability coverage

• Annual learning and development stipend to fuel your professional growth

• Daily meals in our offices, and meal delivery credits as eligible

• Relocation support for eligible employees

• Additional taxable fringe benefits, such as charitable donation matching and wellness stipends, may also be provided.

More details about our benefits are available to candidates during the hiring process.

This role is at-will and OpenAI reserves the right to modify base pay and other compensation components at any time based on individual performance, team or company results, or market conditions.

About the Team

OpenAI’s AI Deployment Manager team partners with the world’s most ambitious organizations to help them turn cutting-edge AI capabilities into everyday impact. We specialize in technical enablement and adoption, guiding customers through how to effectively use OpenAI’s products across teams, workflows, and stages of maturity.

Our work spans structured workshops, technical enablement, and adoption programs that help customers move from initial exposure to confident, scalable use. We work closely with Sales, AI Success Engineers, Solutions Engineering, and Product to ensure customers are not only enabled, but set up for long-term success as OpenAI’s platform evolves.

Our customers range from fast-growing digital natives to the largest global enterprises, government agencies, and educational institutions. Every engagement is an opportunity to ensure that AI benefits the way people work, build, and innovate. This role sits at the centre of that mission.

About the Role

The AI Deployment Manager role is a specialist post-sales enablement role focused on delivering high-impact enablement and adoption services across OpenAI’s product suite. This role is responsible for designing and delivering technical enablement experiences that support a repeatable adoption framework– driving sustained activation, expanding breadth and depth of usage, and measurable business value across OpenAI’s product suite, including ChatGPT Enterprise, Codex, Agents, and the API. This includes helping customers understand and correctly apply the deployment harnesses, evaluation layers, and operational controls required for reliable use.

This role blends deep technical fluency, instructional design, and customer advisory. You will lead live trainings, workshops, and adoption interventions for audiences ranging from hands-on builders to executive leaders, helping customers understand not just what OpenAI’s products can do, but how to use them effectively in real-world contexts.

Success in this role means accelerating customer confidence, increasing product adoption, supporting successful launches of new product capabilities, and helping customers translate technical features into tangible outcomes.

This role is based in NYC office. We use a hybrid work model of 3 days in the office per week and offer relocation assistance to new employees.

In this role, you will:

• Own the technical enablement of OpenAI products, including ChatGPT Enterprise, Codex, Agents, and API capabilities, helping define effective enablement patterns that support adoption across customer segments.

• Lead customer training and enablement across the full customer lifecycle, from initial onboarding through expansion, optimization, and long-term adoption.

• Design and deliver high-impact training engagements, including onboarding sessions, advanced capability trainings, executive briefings, hackathons, and hands-on workshops for audiences ranging from senior leaders to working teams.

• Drive customer activation, sustained usage, and measurable business value through structured enablement and deployment programs designed for durable adoption at scale.

• Partner closely with Sales, AI Success Engineers, Solutions Engineering, and Product teams to ensure seamless handoff from pre- to post-sale and consistent customer experience.

• Develop and refine reusable training assets, playbooks, and best practices based on patterns observed across customers and regions.

• Gather customer feedback from training and enablement engagements, synthesize themes across accounts, and relay insights to internal stakeholders to inform product and program improvements.

You’ll thrive in this role if you:

• Have 4+ years of experience in customer-facing or instructional roles, engaging C-level and senior technical audiences in complex enterprise environments.

• Possess

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We are looking for a driven solutions leader with a product mindset to partner with our customers and ensure they achieve tangible business value with GenAI. You will pair with senior customer leaders to establish a GenAI strategy and identify the highest value applications. You’ll then partner with their technical teams to move from prototype through production. You’ll take a holistic view of their needs and design an enterprise architecture using ChatGPT, OpenAI API, and other services to maximize customer value. You will collaborate closely with Sales, Solutions Engineering, Applied Research, and Product teams, and you will report to the Head of Technical Success, APAC.

This role is based in Seoul, South Korea. We use a hybrid work model of 3 days in the office per week and offer relocation assistance to new employees

In this role, you will:

• Deeply embed with our most strategic platform customers as the technical lead, serving as their technical thought partner to ideate and build novel applications on our API.

• Work with senior customer stakeholders to identify the best applications of GenAI in their industry and to build/qualify a comprehensive backlog to support their AI roadmap.

• Intervene directly to accelerate customer time to value through building hands-on prototypes and/or by delivering impactful strategic guidance.

• Forge and manage relationships with our customers’ leadership and stakeholders to ensure the successful deployment and scale of their applications.

• Contribute to our open-source developer and enterprise resources.

• Scale the Solutions Architect function through sharing knowledge, codifying best practices, and publishing notebooks to our internal and external repositories.

• Validate, synthesize, and deliver high-signal feedback to the Product and Research teams.

You’ll thrive in this role if you:

• Have 6+ years of technical consulting (or equivalent) experience, bridging technical teams and senior business stakeholders.

• Are an effective and polished communicator who can translate business and technical topics to all audiences.

• Have led complex implementations of Generative AI/traditional ML solutions and have knowledge of network/cloud architecture.

• Have industry experience in programming languages like Python or Javascript.

• Own problems end-to-end and are willing to pick up whatever knowledge you're missing to get the job done.

• Have a humble attitude, an eagerness to help your colleagues, and a desire to do whatever it takes to make the team succeed.

• Are an effective, high throughput operator who can drive multiple concurrent projects and prioritize ruthlessly.

About OpenAI

OpenAI is an AI research and deployment company dedicated to ensuring that general-purpose artificial intelligence benefits all of humanity. We push the boundaries of the capabilities of AI systems and seek to safely deploy them to the world through our products. AI is an extremely powerful tool that must be created with safety and human needs at its core, and to achieve our mission, we must encompass and value the many different perspectives, voices, and experiences that form the full spectrum of humanity.

XML job scraping automation by YubHub

Location

New York City

Employment Type

Full time

Location Type

Hybrid

Department

Compensation

• Zone A$197K – $278K • Offers Equity

The base pay offered may vary depending on multiple individualized factors, including market location, job-related knowledge, skills, and experience. If the role is non-exempt, overtime pay will be provided consistent with applicable laws. In addition to the salary range listed above, total compensation also includes generous equity, performance-related bonus(es) for eligible employees, and the following benefits.

• Medical, dental, and vision insurance for you and your family, with employer contributions to Health Savings Accounts

• Pre-tax accounts for Health FSA, Dependent Care FSA, and commuter expenses (parking and transit)

• 401(k) retirement plan with employer match

• Paid parental leave (up to 24 weeks for birth parents and 20 weeks for non-birthing parents), plus paid medical and caregiver leave (up to 8 weeks)

• Paid time off: flexible PTO for exempt employees and up to 15 days annually for non-exempt employees

• 13+ paid company holidays, and multiple paid coordinated company office closures throughout the year for focus and recharge, plus paid sick or safe time (1 hour per 30 hours worked, or more, as required by applicable state or local law)

• Mental health and wellness support

• Employer-paid basic life and disability coverage

• Annual learning and development stipend to fuel your professional growth

• Daily meals in our offices, and meal delivery credits as eligible

• Relocation support for eligible employees

• Additional taxable fringe benefits, such as charitable donation matching and wellness stipends, may also be provided.

More details about our benefits are available to candidates during the hiring process.

This role is at-will and OpenAI reserves the right to modify base pay and other compensation components at any time based on individual performance, team or company results, or market conditions.

About the team

The AI Deployment Engineering team ensures the safe and effective deployment of Generative AI applications for developers and enterprises. We act as trusted advisors and technical partners to our customers, helping them build and execute their AI adoption strategy post-sale. Our mission is to develop a strong backlog of GenAI use cases tailored to each customer’s industry and to drive these initiatives from prototype to production through hands-on technical guidance and partnership.

About the role

We are looking for a solutions-oriented technical leader to engage with customers post-sale and ensure they realize tangible business value from their investment in OpenAI's technologies. You will work closely with senior leaders and technical teams within customer organizations to establish GenAI roadmaps, strategies, prioritize high-value use cases, and guide projects from early prototyping through enterprise-grade production deployments.

You will take a holistic view of each customer’s architecture and operations, designing solutions that leverage ChatGPT, OpenAI APIs, and our broader ecosystem of tools and services. You will work cross-functionally with Sales, Solutions Engineering, Applied Research, and Product teams, and report to the Head of Solutions Architecture for your segment.

This role is based in our NYC office. We use a hybrid work model (3 days/week in the office) and offer relocation assistance for new employees.

In this role, you will:

• Serve as the primary technical subject matter expert post-sale for a portfolio of customers, embedding deeply with them to design and deploy GenAI solutions.

• Engage with senior business and technical stakeholders to identify, prioritize, and validate the highest-value GenAI applications in their roadmap.

• Accelerate customer time to value by providing architectural guidance, building hands-on prototypes, and advising on best practices for scaling solutions in production.

• Maintain strong relationships with leadership and technical teams to drive adoption, expansion, and successful outcomes.

• Contribute to open-source resources and enterprise-facing technical documentation to scale best practices across customers.

• Share learnings and collaborate with internal teams to inform product development and improve customer outcomes.

• Codify knowledge and operationalize technical success practices to help the Solutions Architecture team scale impact across industries and customer types.

You’ll thrive in this role if you:

• Have 5+ years of technical consulting, post-sales engineering, solutions architecture, or similar experience working directly with customers.

• Are a strong communicator, able to explain technical and business concepts clearly to executive and practitioner audiences alike.

• Have experience leading complex deployments of Generative AI or traditional machine learning systems, ideally including infrastructure and network architecture considerations.

• Possess hands-on proficiency in languages like Python, JavaScript, or similar, and are comfortable building prototypes or proofs of concept.

• Take end-to-end ownership of challenges, proactively acquiring new skills or knowledge as needed to drive success.

• Bring a humble, collaborative mindset and an eagerness to support teammates and customers alike.

• Thrive in fast-paced environments, adeptly managing multiple workstreams and prioritizing for the highest customer impact.

About OpenAI

OpenAI is an AI research and deployment company dedicated to ensuring that general-purpose artificial intelligence benefits all of humanity. We push the boundaries of the capabilities of AI systems and seek to safely deploy them to the world through our products. AI is an extremely powerful tool that must be created with safety and human needs at its core, and to achieve our mission, we must be a company that is both technically excellent and socially responsible.

XML job scraping automation by YubHub

Location

Remote - US

Employment Type

Full time

Location Type

Remote

Department

Compensation

• Zone A$145.8K – $207K • Offers Equity
• Zone B$129.6K – $184K • Offers Equity

The base pay offered may vary depending on multiple individualized factors, including market location, job-related knowledge, skills, and experience. If the role is non-exempt, overtime pay will be provided consistent with applicable laws. In addition to the salary range listed above, total compensation also includes generous equity, performance-related bonus(es) for eligible employees, and the following benefits.

Benefits

• Medical, dental, and vision insurance for you and your family, with employer contributions to Health Savings Accounts
• Pre-tax accounts for Health FSA, Dependent Care FSA, and commuter expenses (parking and transit)
• 401(k) retirement plan with employer match
• Paid parental leave (up to 24 weeks for birth parents and 20 weeks for non-birthing parents), plus paid medical and caregiver leave (up to 8 weeks)
• Paid time off: flexible PTO for exempt employees and up to 15 days annually for non-exempt employees
• 13+ paid company holidays, and multiple paid coordinated company office closures throughout the year for focus and recharge, plus paid sick or safe time (1 hour per 30 hours worked, or more, as required by applicable state or local law)
• Mental health and wellness support
• Employer-paid basic life and disability coverage
• Annual learning and development stipend to fuel your professional growth
• Daily meals in our offices, and meal delivery credits as eligible
• Relocation support for eligible employees
• Additional taxable fringe benefits, such as charitable donation matching and wellness stipends, may also be provided.

About the Team

OpenAI’s AI Deployment Manager team partners with the world’s most ambitious organizations to help them turn cutting-edge AI capabilities into everyday impact. We specialize in technical enablement and adoption, guiding customers through how to effectively use OpenAI’s products across teams, workflows, and stages of maturity.

About the Role

The AI Deployment Manager role is a specialist post-sales enablement role focused on delivering high-impact enablement and adoption services across OpenAI’s product suite. This role is responsible for designing and delivering technical enablement experiences that support a repeatable adoption framework– driving sustained activation, expanding breadth and depth of usage, and measurable business value across OpenAI’s product suite, including ChatGPT Enterprise, Codex, Agents, and the API. This includes helping customers understand and correctly apply the deployment harnesses, evaluation layers, and operational controls required for reliable use.

This role blends deep technical fluency, instructional design, and customer advisory. You will lead live trainings, workshops, and adoption interventions for audiences ranging from hands-on builders to executive leaders, helping customers understand not just what OpenAI’s products can do, but how to use them effectively in real-world contexts.

Success in this role means accelerating customer confidence, increasing product adoption, supporting successful launches of new product capabilities, and helping customers translate technical features into tangible outcomes.

In this role, you will:

• Own the technical enablement of OpenAI products, including ChatGPT Enterprise, Codex, Agents, and API capabilities, helping define effective enablement patterns that support adoption across customer segments.
• Lead customer training and enablement across the full customer lifecycle, from initial onboarding through expansion, optimization, and long-term adoption.
• Design and deliver high-impact training engagements, including onboarding sessions, advanced capability trainings, executive briefings, hackathons, and hands-on workshops for audiences ranging from senior leaders to working teams.
• Drive customer activation, sustained usage, and measurable business value through structured enablement and deployment programs designed for durable adoption at scale.
• Partner closely with Sales, AI Success Engineers, Solutions Engineering, and Product teams to ensure seamless handoff from pre- to post-sale and consistent customer experience.
• Develop and refine reusable training assets, playbooks, and best practices based on patterns observed across customers and regions.
• Gather customer feedback from training and enablement engagements, synthesize themes across accounts, and relay insights to internal stakeholders to inform product and program improvements.

You’ll thrive in this role if you:

• Have 4+ years of experience in customer-facing or instructional roles, engaging C-level and senior technical audiences in complex enterprise environments.
• Possess exceptional presentation and communication skills,

XML job scraping automation by YubHub

Location

San Francisco

Employment Type

Full time

Location Type

Hybrid

Department

Compensation

• $230K – $255K • Offers Equity

The base pay offered may vary depending on multiple individualized factors, including market location, job-related knowledge, skills, and experience. If the role is non-exempt, overtime pay will be provided consistent with applicable laws. In addition to the salary range listed above, total compensation also includes generous equity, performance-related bonus(es) for eligible employees, and the following benefits.

• Medical, dental, and vision insurance for you and your family, with employer contributions to Health Savings Accounts

• Pre-tax accounts for Health FSA, Dependent Care FSA, and commuter expenses (parking and transit)

• 401(k) retirement plan with employer match

• Paid parental leave (up to 24 weeks for birth parents and 20 weeks for non-birthing parents), plus paid medical and caregiver leave (up to 8 weeks)

• Paid time off: flexible PTO for exempt employees and up to 15 days annually for non-exempt employees

• 13+ paid company holidays, and multiple paid coordinated company office closures throughout the year for focus and recharge, plus paid sick or safe time (1 hour per 30 hours worked, or more, as required by applicable state or local law)

• Mental health and wellness support

• Employer-paid basic life and disability coverage

• Annual learning and development stipend to fuel your professional growth

• Daily meals in our offices, and meal delivery credits as eligible

• Relocation support for eligible employees

• Additional taxable fringe benefits, such as charitable donation matching and wellness stipends, may also be provided.

More details about our benefits are available to candidates during the hiring process.

About the Team

The User Operations team is central to ensuring that our customers' experience with our products is nothing short of exceptional. We resolve complex issues, provide technical guidance, and support customers in maximizing value and adoption from deploying our products. We work closely with Sales, Technical Success, Product, Engineering and others to deliver the best possible experience to our customers at scale. OpenAI's customers represent a range of diverse backgrounds and maturity, from early-stage startups to established global enterprises. Given OpenAI’s breakneck shipping cadence and growth—and the expectation that it will only accelerate—transforming our rich support data into real‑time insights and scalable, self‑serve analytics is critical to sustaining exceptional customer experiences on the path to AGI.

About the Role

We’re seeking a Support Data Scientist who will dig deep into user‑support data—surfacing trends, volumes, and friction signals—and turn these findings into actionable insights and always‑on reporting. You’ll design, build, and maintain self‑serve dashboards that keep every stakeholder informed in real time, partnering closely with Data Science and Engineering to ensure clean pipelines, robust models, and scalable tooling. Think proactive friction detection and real‑time service‑health views that help us stay ahead of demand—delivering decision‑grade insights, not just prettier slide decks.

This role is based in San Francisco, California. We use a hybrid work model of 3 days in the office per week and offer relocation assistance to new employees.

In this role, you will:

• Explore large support and product datasets to uncover trends, volume drivers, and user‑experience pain points, distilling findings into clear, actionable narratives.

• Build, enhance, and maintain self‑serve dashboards and reporting tools, enabling non‑technical teams to answer their own data questions.

• Establish a unified metrics taxonomy for service‑health and performance—and build automated data‑sharing pipelines and scorecards with our BPO partners to ensure everyone operates from the same real‑time view of success

• Leverage LLMs to build bespoke classifiers that automatically label and segment inbound volumes—powering smarter routing, richer self‑serve insights, and swifter root‑cause analysis.

• Partner with Data Engineering to ensure reliable pipelines, implement data‑quality checks, and document sources of truth.

• Jump into high‑priority special projects to conduct bespoke deep‑dive analyses and deliver clear, strategic recommendations to leadership.

• Prototype quickly—leveraging ChatGPT, Jupyter notebooks, Retool, and other tools—to prove value before hardening with Engineering.

• Collaborate with Data Science on predictive models and experimentation, translating results into operational recommendations.

You might thrive in this role if you:

• 8 + years in analytics, business intelligence, or data science (experience with customer support or operations teams is a plus).

• Expert‑level SQL skills and proficiency in Python or R for advanced analysis and automation

• Hands‑on experience designing and maintaining BI dashboards (e.g. Looker, Mode, Tableau, Sundial) with a focus on clarity and self‑serve usability.

• Hands‑on experience fine‑tuning or prompt‑engineering LLMs to build text classifiers, sentiment analysis, or tagging systems.

• Demonstrated ability to translate complex datasets into clear business stories and recommendations for both technical and non‑technical audiences.

• Familiarity with support metrics (SLAs, FCR, deflection) and ability to define service health KPIs.

• Strong cross‑functional communication skills—comfortable collaborating daily with engineers, data scientists, and operations leaders.

• An eye for detail, a zero‑defect mindset, and a bias to

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Location

Singapore

Employment Type

Full time

Location Type

Hybrid

Department

About the Team OpenAI’s User Operations team shepherds our customers’ adoption of AI and ensures that our customers' product experience is nothing short of exceptional. We are building the very first post-AGI support team. We resolve complex issues, provide technical guidance, and support customers in maximizing value and adoption from deploying our products. We work closely with Sales, Technical Success, Product, Engineering and others, to deliver the best possible experience to our customers at scale. OpenAI's customers represent a range of diverse backgrounds and maturity, from early-stage startups to established global enterprises.

About the Role We are looking for dedicated, experienced, and passionate individuals to help solve some of the most difficult problems faced by our customers and build our post-AGI support team with us. In this role, you will interact directly with customers through support tickets and Slack messages, troubleshooting complex issues and resolving novel, often undefined technical problems while setting a positive precedent for the rest of the team. You’ll partner closely with cross-functional teams to drive initiatives that reduce bugs, improve features, and build the systems that elevate our customer experience. Your work will bring us toward industry-leading response times and service levels, while strengthening our internal customer feedback operations in an increasingly intricate space. You will help scale our support organization by improving operational processes and leveraging our own technology to build the next version of the support team in the new AI world. You will be crucial to the success of the most innovative, disruptive, and high-scale AI solutions being built with OpenAI.

If you thrive in environments that value impact, collaboration, and fast-paced problem-solving, you might be the perfect fit for our team

This role is based in Singapore. We use a hybrid work model of 3 days in the office per week and offer relocation assistance to new employees. To succeed in this position you must be fully fluent in English (spoken and written). Please note that your resume must be submitted in English, and the interview process will be conducted in English.

You’ll be responsible for:

• Work directly with customers, solving their most complex problems and providing ownership and education on the use of our platforms.

• Be among the foremost experts on everything related to OpenAI products, even where our AI does not have the answer.

• Be among the last line of defense before our core Product and Engineering teams, and partner with engineering and customer teams to resolve issues.

• Use scripting and emerging AI capabilities to improve internal tooling and automate recurring processes.

• Take learnings from resolving customer issues and create our approach to scaling these solutions, partnering with product and Go-To-Market teams.

• Orchestrate agentic improvements to our operations that will level-up our entire team.

• Foster a supportive and productive work culture within the User Operations team.

• Provide support coverage in on call shifts and during holidays and weekends based on business needs.

Note: each person in this role will be expected to work a standard 5x8 work week, with 1 of the days covering weekend shifts each week (e.g., work weeks covering Tuesday - Saturday or Sunday - Thursday)

You might thrive in this role if you have:

• Have 8+ years of experience in user operations, technical support, or support engineering roles, ideally within tech startups or fast-paced environments.

• Are comfortable using emerging technologies (ie. Codex, ChatGPT, OpenAI API, etc.) to script or engineer code (e.g., Python or similar) for automating repetitive tasks and integrating tools.

• Have expert-level SaaS troubleshooting skills with the ability to rapidly understand new technologies and complex concepts.

• Naturally question established norms, skillfully identify root causes, and proactively drive innovation and process improvements.

• Are among the very best critical thinkers, problem solvers, and communicators of complex technical issues in the industry.

• Thrive in ambiguity, adapt rapidly to change, continuously learn, and proactively seek opportunities for growth.

• Have proven experience building strong relationships with customers and cross-functionally to drive resolution to complex issues.

• Have a humble attitude, an eagerness to help others, and a desire to pick up whatever knowledge you're missing to make both your team and our customers succeed.

• Have high horsepower, are adept at frequent context switching and working on multiple projects at once with expansive ownership and prioritization.

_PREFERRED:_ Bachelor’s degree in Computer Science, Computer Engineering, another relevant technical field, or equivalent practical experience.

About OpenAI OpenAI is an AI research and deployment company dedicated to ensuring that general-purpose artificial intelligence benefits all of humanity. We push the boundaries of the capabilities of AI systems and seek to safely deploy them to the world through our products. AI is an extremely powerful tool that must be created with safety and human needs at its core, and to achieve our mission, we must encompass and value the many different perspectives, voices, and experiences that form the full spectrum of humanity.

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Munich, Germany

Employment Type

Full time

Location Type

Hybrid

Department

About the team

The AI Deployment Engineering team ensures the safe and effective deployment of Generative AI applications for developers and enterprises. We act as trusted advisors and technical partners to our customers, helping them build and execute their AI adoption strategy post-sale. Our mission is to develop a strong backlog of GenAI use cases tailored to each customer’s industry and to drive these initiatives from prototype to production through hands-on technical guidance and partnership.

About the role

We are looking for a solutions-oriented technical leader to engage with customers post-sale and ensure they realise tangible business value from their investment in OpenAI's technologies. You will work closely with senior leaders and technical teams within customer organizations to establish GenAI roadmaps, strategies, prioritise high-value use cases, and guide projects from early prototyping through enterprise-grade production deployments.

You will take a holistic view of each customer’s architecture and operations, designing solutions that leverage ChatGPT, OpenAI APIs, and our broader ecosystem of tools and services. You will work cross-functionally with Sales, Solutions Engineering, Applied Research, and Product teams, and report to the Head of Solutions Architecture for your segment.

This role is based in our Munich office. We use a hybrid work model (3 days/week in the office) and offer relocation assistance for new employees.

In this role, you will:

• Serve as the primary technical subject matter expert post-sale for a portfolio of customers, embedding deeply with them to design and deploy GenAI solutions.

• Engage with senior business and technical stakeholders to identify, prioritise, and validate the highest-value GenAI applications in their roadmap.

• Accelerate customer time to value by providing architectural guidance, building hands-on prototypes, and advising on best practices for scaling solutions in production.

• Maintain strong relationships with leadership and technical teams to drive adoption, expansion, and successful outcomes.

• Contribute to open-source resources and enterprise-facing technical documentation to scale best practices across customers.

• Share learnings and collaborate with internal teams to inform product development and improve customer outcomes.

• Codify knowledge and operationalise technical success practices to help the Solutions Architecture team scale impact across industries and customer types.

You’ll thrive in this role if you:

• Have 5+ years of technical consulting, post-sales engineering, solutions architecture, or similar experience working directly with customers.

• Are a strong communicator, able to explain technical and business concepts clearly to executive and practitioner audiences alike.

• Have experience leading complex deployments of Generative AI or traditional machine learning systems, ideally including infrastructure and network architecture considerations.

• Possess hands-on proficiency in languages like Python, JavaScript, or similar, and are comfortable building prototypes or proofs of concept.

• Take end-to-end ownership of challenges, proactively acquiring new skills or knowledge as needed to drive success.

• Bring a humble, collaborative mindset and an eagerness to support teammates and customers alike.

• Thrive in fast-paced environments, adeptly managing multiple workstreams and prioritising for the highest customer impact.

About OpenAI

OpenAI is an AI research and deployment company dedicated to ensuring that general-purpose artificial intelligence benefits all of humanity. We push the boundaries of the capabilities of AI systems and seek to safely deploy them to the world through our products. AI is an extremely powerful tool that must be created with safety and human needs at its core, and to achieve our mission, we must encompass and value the many different perspectives, voices, and experiences that form the full spectrum of humanity.

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AI Deployment Engineer

Location

Remote - US

Employment Type

Full time

Location Type

Remote

Department

Compensation

• Remote$157.6K – $222.4K

The base pay offered may vary depending on multiple individualized factors, including market location, job-related knowledge, skills, and experience. If the role is non-exempt, overtime pay will be provided consistent with applicable laws. In addition to the salary range listed above, total compensation also includes generous equity, performance-related bonus(es) for eligible employees, and the following benefits.

• Medical, dental, and vision insurance for you and your family, with employer contributions to Health Savings Accounts

• Pre-tax accounts for Health FSA, Dependent Care FSA, and commuter expenses (parking and transit)

• 401(k) retirement plan with employer match

• Paid parental leave (up to 24 weeks for birth parents and 20 weeks for non-birthing parents), plus paid medical and caregiver leave (up to 8 weeks)

• Paid time off: flexible PTO for exempt employees and up to 15 days annually for non-exempt employees

• 13+ paid company holidays, and multiple paid coordinated company office closures throughout the year for focus and recharge, plus paid sick or safe time (1 hour per 30 hours worked, or more, as required by applicable state or local law)

• Mental health and wellness support

• Employer-paid basic life and disability coverage

• Annual learning and development stipend to fuel your professional growth

• Daily meals in our offices, and meal delivery credits as eligible

• Relocation support for eligible employees

• Additional taxable fringe benefits, such as charitable donation matching and wellness stipends, may also be provided.

More details about our benefits are available to candidates during the hiring process.

This role is at-will and OpenAI reserves the right to modify base pay and other compensation components at any time based on individual performance, team or company results, or market conditions.

About the team

The AI Deployment Engineering team ensures the safe and effective deployment of Generative AI applications for developers and enterprises. We act as trusted advisors and technical partners to our customers, helping them build and execute their AI adoption strategy post-sale. Our mission is to develop a strong backlog of GenAI use cases tailored to each customer’s industry and to drive these initiatives from prototype to production through hands-on technical guidance and partnership.

About the role

We are looking for a solutions-oriented technical leader to engage with customers post-sale and ensure they realize tangible business value from their investment in OpenAI's technologies. You will work closely with senior leaders and technical teams within customer organizations to establish GenAI roadmaps, strategies, prioritize high-value use cases, and guide projects from early prototyping through enterprise-grade production deployments.

You will take a holistic view of each customer’s architecture and operations, designing solutions that leverage ChatGPT, OpenAI APIs, and our broader ecosystem of tools and services. You will work cross-functionally with Sales, Solutions Engineering, Applied Research, and Product teams, and report to the Head of Solutions Architecture for your segment.

This role is primarily remote, with periodic travel to our HQ and customer sites as needed.

In this role, you will:

• Serve as the primary technical subject matter expert  post-sale for a portfolio of customers, embedding deeply with them to design and deploy GenAI solutions.

• Engage with senior business and technical stakeholders to identify, prioritize, and validate the highest-value GenAI applications in their roadmap.

• Accelerate customer time to value by providing architectural guidance, building hands-on prototypes, and advising on best practices for scaling solutions in production.

• Maintain strong relationships with leadership and technical teams to drive adoption, expansion, and successful outcomes.

• Contribute to open-source resources and enterprise-facing technical documentation to scale best practices across customers.

• Share learnings and collaborate with internal teams to inform product development and improve customer outcomes.

• Codify knowledge and operationalize technical success practices to help the Solutions Architecture team scale impact across industries and customer types.

You’ll thrive in this role if you:

• Have 5+ years of technical consulting, post-sales engineering, solutions architecture, or similar experience working directly with customers.

• Are a strong communicator, able to explain technical and business concepts clearly to executive and practitioner audiences alike.

• Have experience leading complex deployments of Generative AI or traditional machine learning systems, ideally including infrastructure and network architecture considerations.

• Possess hands-on proficiency in languages like Python, JavaScript, or similar, and are comfortable building prototypes or proofs of concept.

• Take end-to-end ownership of challenges, proactively acquiring new skills or knowledge as needed to drive success.

• Bring a humble, collaborative mindset and an eagerness to support teammates and customers alike.

• Thrive in fast-paced environments, adeptly managing multiple workstreams and prioritizing for the highest customer impact.

About OpenAI

OpenAI is an AI research and deployment company dedicated to ensuring that general-purpose artificial intelligence benefits all of humanity. We push the boundaries of the capabilities of AI systems and seek to safely deploy them to the world through our products. AI is an extremely powerful tool that must be created with safety and human needs at its core, and to achieve our mission, we must encompass and value the many different perspectives and experiences of our team members, customers, and users.

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San Francisco

Employment Type

Full time

Location Type

Hybrid

Department

Applied AI

Compensation

• $210K – $325K • Offers Equity

The base pay offered may vary depending on multiple individualized factors, including market location, job-related knowledge, skills, and experience. If the role is non-exempt, overtime pay will be provided consistent with applicable laws. In addition to the salary range listed above, total compensation also includes generous equity, performance-related bonus(es) for eligible employees, and the following benefits.

• Medical, dental, and vision insurance for you and your family, with employer contributions to Health Savings Accounts

• Pre-tax accounts for Health FSA, Dependent Care FSA, and commuter expenses (parking and transit)

• 401(k) retirement plan with employer match

• Paid parental leave (up to 24 weeks for birth parents and 20 weeks for non-birthing parents), plus paid medical and caregiver leave (up to 8 weeks)

• Paid time off: flexible PTO for exempt employees and up to 15 days annually for non-exempt employees

• 13+ paid company holidays, and multiple paid coordinated company office closures throughout the year for focus and recharge, plus paid sick or safe time (1 hour per 30 hours worked, or more, as required by applicable state or local law)

• Mental health and wellness support

• Employer-paid basic life and disability coverage

• Annual learning and development stipend to fuel your professional growth

• Daily meals in our offices, and meal delivery credits as eligible

• Relocation support for eligible employees

• Additional taxable fringe benefits, such as charitable donation matching and wellness stipends, may also be provided.

More details about our benefits are available to candidates during the hiring process.

About the Team

The Incubation team explores and develops new product ideas at their earliest stages — identifying opportunities, rapidly testing concepts, and building the foundations for future OpenAI products. Operating as a 0→1 innovation group, the team works across problem spaces to discover where advances in AI can unlock entirely new user experiences.

We operate with a startup-like mindset inside OpenAI: small teams, fast iteration cycles, and a willingness to explore bold ideas, learn quickly, and pivot based on real-world signals. Our goal is to turn promising concepts into validated products that can scale to global impact.

About the Role

As a Full-Stack Software Engineer on the Incubation team, you’ll help imagine, prototype, and build entirely new product experiences within the OpenAI ecosystem. This team moves quickly from idea to experiment to iteration, exploring multiple directions in parallel and investing deeply in the most promising opportunities.

You’ll work across the stack—building frontend and backend systems, developing rapid prototypes, and collaborating closely with designers, researchers, and product partners—to bring early-stage ideas to life. This includes developing production systems on top of the high-scale internal platforms that power ChatGPT and the OpenAI API, as well as designing new architectures when existing systems aren’t sufficient.

We’re looking for engineers who thrive in small, nimble teams, bring creative product instincts, and pair strong execution with sound technical judgment. You should be comfortable operating in ambiguity, learning from experiments, and helping shape both product direction and technical strategy from the ground up.

In this role, you will:

• Prototype and iterate quickly on new product ideas, exploring how AI can unlock novel user experiences and workflows.
• Turn early concepts into functional demos and ship code early and often, using real-world feedback to guide iteration.
• Validate ideas through experimentation and help scale the strongest concepts from prototype to production.
• Work across the full stack to build products from initial exploration through launch readiness.
• Collaborate closely with research, product, design, data science, and engineering partners to drive meaningful impact.
• Learn from and contribute alongside deeply experienced engineers while fostering a high-trust, inclusive, and candid team culture.

You might thrive in this role if you:

• Have 3+ years of professional software engineering experience.
• Have built and shipped full-stack apps end-to-end — from prototype to traction — in fast-moving, startup-like environments.
• Are energized by ambiguity — you can take a one-sentence idea and turn it into a working product.
• Jump at opportunities to learn new systems or languages and share your insights clearly with others.
• Enjoy exploring new problem spaces and shaping products before requirements are fully defined.
• Thrive in high-ambiguity environments and can independently translate broad ideas into shipped products.
• Welcome direct, constructive feedback and offer the same to others with clarity and respect.
• Are fluent across multiple programming languages and frameworks — choosing the right tools to move quickly and effectively.

About OpenAI OpenAI is an AI research and deployment company dedicated to ensuring that general-purpose artificial intelligence benefits all of humanity. We push the boundaries of the capabilities of AI systems and seek to safely deploy them to the world through our products. AI is an extremely powerful tool that must be created with safety and human needs at its core, and to achieve our mission, we must encompass and value the many different perspectives, voices, and experiences that form the full spectrum of humanity.

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Location

San Francisco

Employment Type

Full time

Location Type

Hybrid

Department

Communications

Compensation

• $234K – $260K • Offers Equity

The base pay offered may vary depending on multiple individualized factors, including market location, job-related knowledge, skills, and experience. If the role is non-exempt, overtime pay will be provided consistent with applicable laws. In addition to the salary range listed above, total compensation also includes generous equity, performance-related bonus(es) for eligible employees, and the following benefits.

• Medical, dental, and vision insurance for you and your family, with employer contributions to Health Savings Accounts

• Pre-tax accounts for Health FSA, Dependent Care FSA, and commuter expenses (parking and transit)

• 401(k) retirement plan with employer match

• Paid parental leave (up to 24 weeks for birth parents and 20 weeks for non-birthing parents), plus paid medical and caregiver leave (up to 8 weeks)

• Paid time off: flexible PTO for exempt employees and up to 15 days annually for non-exempt employees

• 13+ paid company holidays, and multiple paid coordinated company office closures throughout the year for focus and recharge, plus paid sick or safe time (1 hour per 30 hours worked, or more, as required by applicable state or local law)

• Mental health and wellness support

• Employer-paid basic life and disability coverage

• Annual learning and development stipend to fuel your professional growth

• Daily meals in our offices, and meal delivery credits as eligible

• Relocation support for eligible employees

• Additional taxable fringe benefits, such as charitable donation matching and wellness stipends, may also be provided.

More details about our benefits are available to candidates during the hiring process.

This role is at-will and OpenAI reserves the right to modify base pay and other compensation components at any time based on individual performance, team or company results, or market conditions.

About the Team

OpenAI’s mission is to ensure that general-purpose artificial intelligence benefits all of humanity.

Our communications team's ethos is to support OpenAI's mission and goals by clearly and authentically explaining our technology, values, and approach to safely building powerful AI.

About the Role

We’re seeking to hire a highly experienced PR professional to expand our small, high-impact team. This role will work closely with the go-to-market organization to explain the business of OpenAI, showcase our market leadership, and tell stories about how people and organizations are using AI to be more creative, productive and innovative.

The growing impact and visibility of ChatGPT and our other technologies has led to high-profile and widespread interest in OpenAI from reporters and media outlets all over the world. We believe it is our responsibility to educate external audiences about the benefits and risks of our technology, communicate our values and intentions, and explain our approach to the safe development and deployment of AI.

This role is based in San Francisco, CA. We use a hybrid work model of 3 days in the office per week and offer relocation assistance to new employees.

In this role, you will:

• Proactively tell stories about beneficial use cases that map to OpenAI’s goals of building trust and credibility.

• Explain the business of OpenAI, and showcase our market leadership.

• Develop messaging and media strategy to demonstrate how OpenAI's platform helps founders / enterprises thrive.

• Advise and empower customers to tell their own stories with our support.

• Identify strategic media and speaking opps for go-to-market leadership in an effort to raise profiles of trusted leaders.

• Manage partners for 1P and 3P launches.

You’ll thrive in this role if:

• Have experience leading strategic media campaigns and developing vertical messaging for specific industries.

• Partner confidently with senior executives to elevate visibility and communicate company strategy.

• Own stories end-to-end — from shaping the narrative to managing relationships with top-tier reporters.

• Work seamlessly across internal partners (GTM, product, legal, and more), advising and aligning stakeholders along the way.

• Know how to influence coverage by proactively equipping publications with the right information and credible experts.

• Enjoy being part of a small, highly experienced team where your contributions are meaningful and visible.

• Build and maintain relationships naturally — it’s one of your core strengths.

• Are excited to tell technology stories that can have significant real-world impact, with a strong interest in AI.

• Are comfortable managing high-profile, highly visible stories in fast-moving environments.

• Like translating highly technical topics into clear, compelling narratives for general audiences.

• Excel at both strategy and hands-on execution, switching smoothly between big-picture thinking and day-to-day delivery.

About OpenAI

OpenAI is an AI research and deployment company dedicated to ensuring that general-purpose artificial intelligence benefits all of humanity. We push the boundaries of the capabilities of AI systems and seek to safely deploy them to the world through our products. AI is an extremely powerful tool that must be created with safety and human needs at its core, and to achieve our mission, we must encompass and value the many different perspectives, voices, and experiences that form the full spectrum of humanity.

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Microsoft AI are looking for a talented Senior Software Engineer at their Beijing office. This role sits at the forefront of AI-powered innovation, redefining the future of intelligent solutions, creating seamless connections across Windows, M365, and Azure.

About the Role

As a Senior Software Engineer (AI Engineer), you will be responsible for designing, optimizing, and implementing advanced prompt engineering strategies to enhance the performance, controllability, and application effectiveness of large language models (LLMs). You will work closely with cross-functional teams (product, AI/ML, and engineering) to drive prompt optimization across real-world business scenarios, ensuring efficient inference, high-quality responses, and seamless user experience.

Accountabilities

• Design, develop, and implement robust and scalable software applications that utilize AI techniques.
• Develop and optimize LLM prompt engineering techniques (e.g., Chain of Thought, ReAct, Few-Shot Learning, Self-Consistency, Prompt Chaining) to enhance model coherence, reasoning, and controllability.

The Candidate we're looking for

Experience:

• Bachelor’s Degree in Computer Science or related technical field AND 4+ years technical engineering experience with coding in languages including, but not limited to, C, C++, C#, Java, JavaScript, or Python OR equivalent experience.

Technical skills:

• Hands-on experience working with LLMs such as ChatGPT, LLaMA, Claude, Mistral, and a deep understanding of prompt engineering techniques.
• Solid problem-solving skills in LLM inference optimization, token efficiency, and response tuning.

Personal attributes:

• Solid communication and collaboration skills, with the ability to work across product, engineering, and F&E teams.

Benefits

• Starting January 26, 2026, Microsoft AI employees who live within a 50-mile commute of a designated Microsoft office in the U.S. or 25-mile commute of a non-U.S., country-specific location are expected to work from the office at least four days per week.
• Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances.

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