The Globalize Portfolio Director will report to the Globalize Client Portfolio and Delivery Director and be responsible for developing and implementing a Globalize Post Production Platform strategy for an assigned client portfolio. The post holder needs experience of working with international clients and be sensitive to different cultural norms.

Responsibilities

• Aligned with the Globalize strategy, the Globalize Portfolio Director will set out the strategy and objectives for organic and inorganic growth within their assigned Portfolio.

• The Globalize Portfolio Director will be commercially aware and data-driven, thinking out of the box where needed and have a good understanding of the strengths and weaknesses of different offerings.

• The Globalize Portfolio Director has global responsibility for the financial performance of their portfolio, its growth and profitability.

• Ensure smooth daily operations across multiple functions and regions.

• Develop and implement operational strategies to achieve company goals.

• Ensure all operations comply with legal, health, safety, and regulatory requirements.

• Identify and address any operational risks within the portfolio.

• Implement measures to safeguard assets, reputation, and operational integrity.

• Monitor and evaluate the performance of portfolio operations to ensure efficiency and quality standards are met.

• Identify and implement strategies for cost optimization, project margins improvement, increase internal utilization and risk mitigation for their portfolio.

• Drive optimization changes in the portfolio to improve operational efficiency, quality, service and profitability.

• Partner with the Globalize Products, Offers, Solutions & Implementation (POSI) team and Client Partners in Global Sales to proactively identify and deliver growth opportunities and revenue retention strategies within assigned portfolio.

• Constantly monitor and meet profitability and internal utilization KPIs.

• Ensure KPIs are defined and met by their reporting teams.

• Lead agreed strategies to improve Employee Retention, Engagement and Satisfaction.

• Contribute to the improvement of the customers’ satisfaction.

• Accountable for ensuring Correction and Preventive Action process is triggered and followed through until client complaint resolution is achieved.

• The clients’ and production teams’ senior escalation point for the owned portfolio.

• Ensure optimal team’s performance and implement performance strategies when necessary.

• Ensure teams follow all company policies.

• Collaborate with the Globalize Financial and Commercial Performance Director in all topics related to commercial and financial reporting, budgeting and forecasting.

• Coordinate and agree client pricing strategies with the Globalize Products, Offers, Solutions & Implementation Director.

• Contribute to Globalize Transformation initiatives and projects in line with the Globalize 3.0 agenda.

Requirements

• 10+ years of experience in client/professional services environments in multi-million dollar portfolios across Gaming/Tech/Entertainment industries.

• 10+ years of experience managing large globally diverse teams in a matrix management environment.

• Preferably educated to Degree Level.

• Experience in the Games industry is an advantage.

• Excellent English written, verbal and interpersonal communication skills.

• Any Asian languages would be a plus.

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