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YubHub-native raw fields carry `x-` prefix.","jobs":[{"@context":"https://schema.org","@type":"JobPosting","identifier":{"@type":"PropertyValue","name":"YubHub","value":"job_efeb9a3d-a7a"},"title":"Program Manager - Quality & Training (Safety Operations)","description":"<p>About xAI xAI&#39;s mission is to create AI systems that can accurately understand the universe and aid humanity in its pursuit of knowledge.</p>\n<p>About the Role The Program Manager, Quality &amp; Training will lead the strategy, development, and execution of Safety Operations&#39; quality and learning programs. This role is responsible for building scalable systems that improve moderator performance, strengthen critical thinking, and elevate decision-making accuracy.</p>\n<p>Responsibilities</p>\n<ul>\n<li>Develop and execute a comprehensive, automation-first quality and training strategy aligned with Safety Operations and product objectives.</li>\n<li>Integrate AI tools and workflow improvements into learning and quality processes.</li>\n<li>Build scalable onboarding and continuous learning frameworks to support workforce growth.</li>\n<li>Align training and quality initiatives with hiring scales, operational shifts, and performance trends.</li>\n<li>Design and refine training programs focused on policy interpretation, critical thinking, AI tool utilization, and moderation accuracy.</li>\n<li>Create facilitator guides, learning materials, assessments, and reinforcement mechanisms.</li>\n<li>Lead and facilitate training sessions as needed.</li>\n<li>Implement and oversee quality assurance processes, including audits, calibrations, and accuracy tracking.</li>\n<li>Define and monitor KPIs such as quality scores, policy adherence, decision consistency, and training effectiveness.</li>\n<li>Conduct root-cause analysis and implement corrective actions to improve performance outcomes.</li>\n<li>Manage and develop two Safety Trainers, ensuring high-quality facilitation and consistent delivery standards.</li>\n<li>Provide coaching, performance feedback, and professional development support.</li>\n<li>Partner with Product, Policy, and Operations teams to ensure training aligns with evolving platform standards.</li>\n<li>Support compliance and certification initiatives as required.</li>\n</ul>\n<p>Basic Qualifications</p>\n<ul>\n<li>Bachelor&#39;s degree in Education, Business, Operations, Human Resources, or a related field.</li>\n<li>5+ years of experience in program management, training development, quality assurance, or operational enablement.</li>\n<li>Familiarity with AI tools and experience embedding technology into workforce workflows</li>\n<li>Proven experience designing and scaling training programs tied to measurable performance improvements.</li>\n<li>Experience implementing quality frameworks and using data to drive operational decisions.</li>\n<li>Prior people management experience with direct reports.</li>\n<li>Strong facilitation and communication skills.</li>\n<li>Ability to operate effectively in a fast-paced, evolving environment.</li>\n<li>Experience with LMS platforms for content development</li>\n</ul>\n<p>Preferred Skills and Experience</p>\n<ul>\n<li>Experience in Trust &amp; Safety, content moderation, compliance, or similarly sensitive operational environments.</li>\n<li>Experience working in a high-growth or startup environment.</li>\n<li>PMP, Six Sigma, ISO, or other operational excellence certifications.</li>\n<li>Experience with LMS platforms such as Absorb, Articulate 360, Notion would be a bonus.</li>\n</ul>\n<p>This role may involve exposure to sensitive or graphic content, including vulgar language, violent threats, pornography, and other graphic images.</p>\n<p style=\"margin-top:24px;font-size:13px;color:#666;\">XML job scraping automation by <a href=\"https://yubhub.co\">YubHub</a></p>","url":"https://yubhub.co/jobs/job_efeb9a3d-a7a","directApply":true,"hiringOrganization":{"@type":"Organization","name":"xAI","sameAs":"https://www.xai.com/","logo":"https://logos.yubhub.co/xai.com.png"},"x-apply-url":"https://job-boards.greenhouse.io/xai/jobs/5094542007","x-work-arrangement":"onsite","x-experience-level":"senior","x-job-type":"full-time","x-salary-range":null,"x-skills-required":["program management","training development","quality assurance","operational enablement","AI tools","LMS platforms","facilitation","communication","people management"],"x-skills-preferred":["Trust & Safety","content moderation","compliance","PMP","Six Sigma","ISO","Absorb","Articulate 360","Notion"],"datePosted":"2026-04-18T15:24:49.798Z","jobLocation":{"@type":"Place","address":{"@type":"PostalAddress","addressLocality":"Bastrop, TX"}},"employmentType":"FULL_TIME","occupationalCategory":"Operations","industry":"Technology","skills":"program management, training development, quality assurance, operational enablement, AI tools, LMS platforms, facilitation, communication, people management, Trust & Safety, content moderation, compliance, PMP, Six Sigma, ISO, Absorb, Articulate 360, Notion"}]}