Part time - 32 hours a week, permanent contract

As a Skincare Specialist at Charlotte Tilbury Beauty, you will play a key role in driving overall performance across our Skincare Category. Your primary responsibility will be to ensure that every customer receives an exceptional Skincare experience, with a focus on enhancing and impacting existing revenue streams.

Key Responsibilities:

• Delivering treatments and exceptional client care, you will lead the deployment of all skincare experiences with customers, engaging them in our brand journey and driving productivity within the category.
• Understand and embed the Magic of Charlotte Tilbury skincare with an elevated expertise in the category.
• Proactively contribute to the brand's growth within the Skincare market, being the ultimate Charlotte Tilbury Skincare ambassador.
• Achieve sales targets, with a Skincare first mindset.
• Proactively link sell across product categories, to increase average transaction value (ATV) and average transaction units (AUS).
• Creating exceptional experiences for our customers which are authentic and tailored to their personal needs.
• Play an integral part in building Charlotte Tilbury Clientelling through book backs and data capture.
• Achieve service targets within our mystery shopping program with a laser focus on skin services, product knowledge & introduction.
• Accelerate overall performance within the skin category both independently and across the total team through a robust coaching program.

Requirements:

• Completed NVQ Level 3
• Willing to go the extra mile to ensure customer leaves having received the very best luxury Skincare service.
• Driven, and results-oriented, seeking out ways to continually grow the business through Skin Events and Spa Masterclasses.
• Self-confident, able to approach and engage with customers at ease, using strong selling skills.
• Immaculately groomed and presented, embodying the brand values that customers have come to identify with Charlotte Tilbury.
• Target-focused and results-driven through strong commercial awareness and understanding of how to build capability to drive growth.
• Experience working within the beauty industry.
• Clear, consistent, and motivational communication style.
• Excellent presentation skills.
• Strong interpersonal skill with an independent and proactive working style.
• Strong people focus with a passion for developing teams.
• Effective communicator, both written and verbal.
• Personable and approachable, able to build rapport quickly and ability to influence others.
• Self-starter, able to motivate oneself and others.

Benefits:

• Structured induction programme – Charlotte’s Magic Academy.
• Structured career development.
• Exclusive launches of our incredible products before anyone else.
• Access to Tilbury Treats – our very own rewards platform.
• Other fabulous benefits such as life assurance, birthdays off work, team sales incentives and many more.

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The Field Sales Manager role is responsible for leading defined areas of teams to deliver market-leading retail sales and growth. They will be instrumental in driving profitability and sustainability through retail sales and ensuring that we provide consistent magical customer experiences across the area retail estate.

Key Responsibilities:

• Build a High Performance Team of Store Leaders - Lead the country and manage the team of Flagship Business Manager for department stores & 3 Multi-site business manager for Sephora, ensuring objectives are set in place and review monthly
• Create engagement improvement plans along with the Flagship Business Manager and training counterpart
• Drive engagement throughout the region and identifying key gaps and opportunities using Employee Surveys and tactical approach designated for France employees
• Work alongside the Training Manager to ensure commercial and development training needs are met within the region

Commercial Leadership of the area

• Drive Field France Team to deliver retail sales in line with forecast commitments, achieving total retail sales across the country while improving KPI (ATV, services, skincare, eventing, TTH, attrition rate, vacancy rate, turnover rate, engagement etc)
• Feed into the store level forecasts set by the commercial team, and align on associated targets with the Regional Sales Manager
• Work closely with senior commercial counterparts on building regional strategy and ensuring focus on every retail partner

Development and Execution of Retail Strategy

• Work in close collaboration with the Training Manager and NAM to develop a launch and sustain plans for all stores and NPD & coaching on sales
• Lead initiatives to differentiate department store concessions, and the Specialty model
• Develop and implement marketing and service strategies tailored to each environment based on customer and store insights

Effective Cost Optimisation

• Manage all retail staffing costs, including recommending FTE levels across all stores working closely with store retail partners
• Manage the in-store payroll budget for the area, submitting and course correcting dependent on trading patterns at each forecast cycle by feeding into the Senior Sales Manager

Reporting Relationships

• Reporting to the Regional Sales Manager of Southern Europe
• Direct reports of 3 Multi Site Business Manager in Sephora and 1 Flagship Business Manager Department store

About You

• Must be able to travel within region France regularly
• Extensive experience in senior field management or multi-site role, with proven experience of building talent and delivering retail growth in luxury beauty industry
• Strong people focus with a passion for developing teams
• Target-focused and results-driven
• Excellent numerical and analytical skills
• Effective communicator, both written and verbal
• Excellent presentation skills and classroom delivery
• Competent PC skills in all Microsoft Office, particularly Excel and PowerPoint
• Personable and approachable; able to build rapport quickly
• Ability to influence others
• Self-starter; able to motivate oneself and others
• Comfortable working in ambiguity
• Solution-oriented
• Structured and organised
• Ability to manage multiple priorities and adapt to changing priorities
• Team spirited

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ROLE OVERVIEW AND PURPOSE

As a Cleaning Operative at ABM UK, your role will be to deliver cleaning services to client facilities in and around the building to a high standard. You will be responsible for cleaning floors, dusting, sweeping, vacuuming, and sanitizing various areas of the building.

Requirements

• Clean and sanitize lifts, wipe all external & internal stainless-steel on lift doors / frames / lift runners wipe down and remove all smudges from mirrors, sweep and mop floors
• Cleaning restroom(s)/showers, emptying trash, cleaning and sanitizing fixtures, cleaning mirrors, cleaning shower cubicle partition doors/walls, sweeping and mopping tile floors
• Set up, stock, and maintenance of cleaning equipment and supplies
• Monitor and maintain sanitation and organisation of assigned areas
• Assist team leaders/supervisors when needed to ensure optimum service to clients
• Perform additional duties as needed, within reason
• Comply with monthly training sessions delivered by the supervisor/line manager as necessary

Benefits

We're proud to offer a great range of benefits including:

• 24/7 GP: Both you and your immediate family can speak to a UK-based GP from the comfort of your own home
• Mental Health support and Life Event Counseling
• Get Fit Programme
• Financial and legal support
• Cycle to work scheme
• Access Perks at Work, our innovative employee app where you can find:

• Perks: discounts, gift cards, cashback, and exclusive offers
• Life: Search for resources and tools on topics ranging from family and life to health, money and work
• Support: Online chat or telephone service for urgent support in a crisis

About ABM

ABM (NYSE: ABM) is one of the world's largest providers of integrated facility, engineering, and infrastructure solutions. Every day, over 100,000 team members deliver essential services that make spaces cleaner, safer, and efficient, enhancing the overall occupant experience.

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Location

Chelsea FC Cobham, KT11 3PT

Shift Pattern

As required, 40 hours per week

Pay Rate

£13.85 per hour

ABM are looking for hardworking and reliable persons to join the cleaning team in Cobham. The team are responsible for providing the client with a venue that is clean, tidy, and well maintained, and providing a safe and welcoming environment. The person will be able to provide great customer service as well as interacting with the team already established onsite.

Key Responsibilities

As an ABM cleaning operative your role will be to deliver cleaning services to client facilities in and around the building to a high standard. Your responsibilities include but are not limited to:

• Cleaning floors, including dust mopping, damp mopping, sweeping, vacuuming, dusting, picking up litter on the floor, and spot cleaning glass doors/windows, cleaning stainless-steel fixtures and bollards, and removing chewing gum.

• Clean and sanitise lifts, wipe external & internal lift doors / frames / lift runners wipe down and remove all smudges from mirrors, sweep and mop floors.

• Cleaning toilets, cleaning and sanitising fixtures, cleaning mirrors, cleaning shower cubicle partition doors/walls and sinks, sweeping and mopping tile floors, and cleaning urinals.

• Emptying bins, collecting waste.

• Litter picking outside in car parking area.

• Maintenance of cleaning equipment and re-stocking supplies.

• Assist team supervisors when needed to ensure optimum service to clients.

• Perform additional duties as needed, within reason.

• Comply with training sessions delivered by the supervisor/line manager as necessary.

Required Skills and Experience

The successful applicant will be able to demonstrate knowledge and use of the following essential skills:

• Good inter-personal and communication skills.

• Ability to use own initiative to identify and prioritise tasks.

• Ability to work alone and as part of a team.

• Approachable and courteous manner.

Essential

• Cleaning experience in both an indoor and an outdoor setting (2 years)

• English fluency

• Flexible approach to shift pattern

Benefits

We’re proud to offer a great range of benefits including:

• 24/7 GP: Both you and your immediate family can speak to a UK-based GP from the comfort of your own home

• Mental Health support and Life Event Counseling

• Get Fit Programme

• Financial and legal support

• Cycle to work scheme

• Access Perks at Work, our innovative employee app where you can find:

• Perks: discounts, gift cards, cashback, and exclusive offers

• Life: Search for resources and tools on topics ranging from family and life to health, money and work

• Support: Online chat or telephone service for urgent support in a crisis

About ABM

ABM (NYSE: ABM) is one of the world’s largest providers of integrated facility, engineering, and infrastructure solutions. Every day, over 100,000 team members deliver essential services that make spaces cleaner, safer, and efficient, enhancing the overall occupant experience.

ABM serves a wide range of market sectors including commercial real estate, aviation, mission critical, and manufacturing and distribution. With over $8 billion in annual revenue and a blue-chip client base, ABM delivers innovative technologies and sustainable solutions that enhance facilities and empower clients to achieve their goals. Committed to creating smarter, more connected spaces, ABM is investing in the future to meet evolving challenges and build a healthier, thriving world. ABM: Driving possibility, together.

For more information, visit www.abm.co.uk.

ABM are committed to employment practices that promote diversity and inclusion in employment regardless of age, disability, gender reassignment, sex, marriage and civil partnership status, pregnancy and maternity status, race, religion or belief. We are proud members of the Armed Forces Covenant Employer Recognition Scheme.

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