Dialpad is the AI-native business communications platform. We unify calling, messaging, meetings, and contact center on a single platform - powered by AI that understands every conversation in real time.

More than 70,000 companies around the globe, including WeWork, Asana, NASDAQ, AAA Insurance, COMPASS Realty, Uber, Randstad, and Tractor Supply, rely on Dialpad to build stronger customer connections using real-time, AI-driven insights.

We’re now leading the shift to Agentic AI: intelligent agents that don’t just analyse conversations but take action by automating workflows, resolving customer issues, and accelerating revenue in real time.

Our DAART initiative (Dialpad Agentic AI in Real Time) is redefining what a communications platform can do. Visit dialpad.com to learn more.

Being a Dialer

At Dialpad, AI isn’t just a feature; it’s how our teams do their best work every day. We put powerful AI tools in every employee’s hands so they can move faster, think bigger, and achieve more.

We believe every conversation matters. And we’ve built the platform that turns those conversations into insight and action, for our customers and ourselves.

We look for people who are intensely curious and hold themselves to a high bar. Our ambition is significant, and achieving it requires a team that operates at the highest level.

We seek individuals who embody our core traits: Scrappy, Curious, Optimistic, Persistent, and Empathetic.

The Role

As a Senior SDET, you are a strong software engineer with deep expertise in test automation and quality engineering. You design and own scalable test frameworks, drive quality strategy for your domain, and proactively identify risk in complex, cloud-native systems.

This position requires a hybrid work arrangement, with three days in the office. The role reports to the Manager of Quality Assurance, who is located in Bangalore.

This role is hands-on, technical, and impact-driven, with clear expectations around ownership, influence, and mentorship.

What You’ll Do

• Design, develop, and maintain scalable automated testing frameworks for APIs, microservices, and web integrations.

• Perform deep-dive testing of the Connect platform, with a strong focus on asynchronous workflows, data consistency, resiliency, and latency.

• Own and evolve quality gates within the CI/CD pipeline, ensuring fast, actionable feedback on every pull request.

• Plan and execute functional, regression, and end-to-end test coverage across UI, API, and database layers.

• Build internal tools and utilities to help reproduce, debug, and isolate complex production issues.

• Set up, execute, and continuously improve automated test suites; derive meaningful quality KPIs and clearly communicate results.

• Provide detailed failure analysis to enable rapid diagnosis and resolution of product or test defects.

• Design and execute load, stress, and performance tests across services and critical user workflows.

• Participate actively in architecture and design reviews, advocating for testability and appropriate test hooks.

• Define and execute comprehensive test strategies aligned with product and platform goals.

• Write clean, reliable, and maintainable code, solving complex problems with scalable solutions.

• Mentor junior and mid-level engineers, while staying current on modern testing and software development best practices.

What You’ll Bring

• 6+ years of professional software development experience, with strong emphasis on test automation for large-scale systems.

• Strong coding skills in Python, Java, or JavaScript.

• Proven experience designing test frameworks, test strategies, and reviewing system designs.

• Solid understanding of testing methodologies: regression, integration, end-to-end, load, and performance testing.

• Hands-on experience with API and integration testing; strong knowledge of RESTful services.

• Experience working in cloud-native, distributed environments.

• Experience building and maintaining CI/CD pipelines using Jenkins and GitHub.

• Strong written and verbal communication skills; comfortable collaborating across teams and geographies.

• Demonstrated ownership, proactive problem-solving, and ability to operate independently.

Technologies Utilised

• GCP: App Engine (GAE), Kubernetes (GKE), Compute Engine (GCE)

• Languages & Tools: Python, Vue, Git, GitHub, Jira

Why Join Dialpad

• Work at the center of the AI transformation in business communications

• Build and ship agentic AI products that are redefining how companies operate

• Join a team where AI amplifies every employee’s impact

• Competitive salary, comprehensive benefits, and real opportunities for growth

We believe in investing in our people. Dialpad offers competitive benefits and perks, cutting-edge AI tools, and a robust training program that help you reach your full potential.

We have designed our offices to be inclusive, offering a vibrant environment to cultivate collaboration and connection.

Our exceptional culture, repeatedly recognised as a Great Place to Work, ensures that every employee feels valued and empowered to contribute to our collective success.

Don’t meet every single requirement? If you’re excited about this role and possess the fundamental traits, drive, and strong ambition we seek, but your experience doesn’t meet every qualification, we encourage you to apply.

Dialpad is an equal-opportunity employer. We are dedicated to creating a community of inclusion and an environment free from discrimination or harassment.

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As a Product Support Engineer, you'll partner with our product and engineering teams to resolve bugs, prioritize customer requests, and document APIs and functionalities across multiple applications.

We are looking for exceptional support engineers who have the demonstrable ability to debug complex calling and meeting issues and the drive to learn and grow technically, solve challenging problems, and exceed customer expectations.

Responsibilities

• Triage, prioritize, and resolve or escalate tickets reported by Customer Support and other product development teams, such as product, engineering, and QA.

• Become the primary investigator of complex integration-related bugs.

• Own a specific production problem and/or customer request and provide active coordination between various internal teams in resolving them.

• Support engineering teams in deploying new features, hot fixes, upgrades/patches in production and staging environments, and work closely with QA and customer support teams to schedule and test.

• Develop extensive documentation for both customers and internal teams to reduce troubleshooting time and drive faster issue resolution.

• Research, analyze, and diagnose complicated technical issues by leveraging backend systems and logging.

• Lead active incident management and post-incident learnings.

• Generate detailed dashboards and reports to facilitate the product and engineering roadmaps, identifying the classes of incoming tickets and improving product quality & stability.

• Become a subject matter expert in one or more of the following areas: various products, technical stacks, deployment environments, and tools.

• Partner with engineering teams to develop robust monitoring and alert detection systems that aid in expediting issue identification.

• Monitor application performance and make recommendations to improve overall application proficiency.

• Collaborate with engineering and product teams to develop internal tools, enhance bug management workflows, and automate processes to create efficiency.

• Start leading and/or mentoring other production support engineers on a fast-growing team.

Requirements

• 5+ years of experience in supporting large-scale distributed systems, SaaS-based solutions, working with global distributed teams across multiple time zones.

• A technical background with excellent English written communication skills and empathy for software engineers and customers is vital.

• Attention to detail and a strong passion for quality – experience maintaining high-quality customer-facing software applications.

• Excellent problem solver who loves to learn and is interested in VOIP telephony, video meetings, and working with people.

• You are curious and persistent. Some issues take hours or days to pin down. You will also be self-directed and able to prioritize work so that everything that’s urgent gets done.

• Experience with, and/or an interest in learning, a broad array of frontend and backend languages & frameworks, and cloud computing technologies.

• Strong experience with Windows, MacOS platforms, and VDI environments.

• Strong experience with integrations in Real-Time Communication Platforms:

• CRM (Salesforce, Zoho, Hubspot).

• API platforms (Zapier).

• Support (Zendesk, ServiceNow).

• Collaboration (MS Teams, Slack).

• Deep understanding of networks and networking issues.

• Understanding of HTTP and SIP error codes.

• Ability to connect the dots between logs from different parts of the backend.

Our Tech Stack

• Python backend on Google App Engine / Google Cloud Platform, Vue.js frontend, Electron / PWA, real-time communications on WebRTC / SIP over HTTP, numerous integrations with third-party services.

Why Join Dialpad

• Work at the center of the AI transformation in business communications

• Build and ship agentic AI products that are redefining how companies operate

• Join a team where AI amplifies every employee’s impact

• Competitive salary, comprehensive benefits, and real opportunities for growth

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More than 70,000 companies around the globe, including WeWork, Asana, NASDAQ, AAA Insurance, COMPASS Realty, Uber, Randstad, and Tractor Supply, rely on Dialpad to build stronger customer connections using real-time, AI-driven insights.

We’re now leading the shift to Agentic AI: intelligent agents that don’t just analyse conversations but take action by automating workflows, resolving customer issues, and accelerating revenue in real time. Our DAART initiative (Dialpad Agentic AI in Real Time) is redefining what a communications platform can do.

Visit dialpad.com to learn more.

Being a Dialer --------------- AI isn’t just a feature; it’s how our teams do their best work every day. We put powerful AI tools in every employee’s hands so they can move faster, think bigger, and achieve more.

We believe every conversation matters. And we’ve built the platform that turns those conversations into insight and action, for our customers and ourselves.

We look for people who are intensely curious and hold themselves to a high bar. Our ambition is significant, and achieving it requires a team that operates at the highest level.

We seek individuals who embody our core traits: Scrappy, Curious, Optimistic, Persistent, and Empathetic.

Your role -------- As a Sr. SDET in Agentic QA, you will own the test automation and quality frameworks that support Dialpad’s AI Voice Agent services.

You will develop automated tests for end-to-end product experiences, from frontend UI to backend services to APIs to audio/text interactions.

You will test orchestration flows, agent configuration experiences, and guardian safeguards to create robust automated coverage for functionality, performance, reliability, UX, and more.

In this role, you will develop substantial amounts of automated test infrastructure and partner deeply with the development team to make our fast-growing AI platform more testable, more stable, and more delightful for customers.

This position is based at one of Dialpad’s Canadian offices and reports to a QA Eng Manager in the United States.

What you’ll do ------------

• Own end-to-end quality for agentic features and workflows, including strategy, development, execution, and release qualification.
• Design and build automation tooling and frameworks for AI/LLM-driven systems, including prompt flows, agent orchestration, and tool integrations.
• Develop and maintain evaluation frameworks (evals) to measure response quality, accuracy, and hallucination rates.
• Drive automation coverage (80%+ for critical AI workflows) using deterministic + probabilistic validation approaches.
• Integrate AI quality checks into CI/CD pipelines with fast feedback cycles (
• Build tooling for LLM observability and debugging, including prompt tracing and response analysis.
• Partner with Applied AI teams on prompt engineering, model selection, and evaluation strategies.
• Design and execute performance and load tests for AI services (latency, throughput, cost efficiency).
• Identify and mitigate risks related to hallucinations, bias, safety, and edge cases.
• Define and track AI quality KPIs (task success rates, precision/recall, latency, etc.).
• Participate in design and architecture reviews to ensure systems are testable, observable, and resilient.
• Mentor engineers and contribute to raising the bar on AI quality engineering practices.

What you’ll bring --------------

• 5+ years of experience in software engineering or SDET roles with an emphasis on software development.
• Strong programming skills in Python (preferred), Java, or JavaScript.
• Experience testing distributed, cloud-native SaaS systems and APIs.
• Demonstrated proficiency in coding with AI agents to accelerate development and improve code quality.
• Hands-on exposure to LLMs or AI/ML systems (e.g., OpenAI, Claude, Gemini, or similar platforms).
• Understanding of non-deterministic systems and probabilistic testing approaches.
• Experience building test frameworks and scalable automation systems.
• Familiarity with AI evaluation techniques (benchmarking, golden datasets, human-in-the-loop validation).
• Experience with CI/CD pipelines (e.g., Jenkins, GitHub Actions).
• Strong collaboration skills with the ability to work across distributed teams and time zones.
• Bachelor’s degree in Computer Science or equivalent practical experience.

Backend: Python, Go, Google Cloud Platform, Cloud Run / App Engine, Kubernetes, Datastore, Redis, ElasticSearch.

• Frontend: Vue3, React.
• AI Stack: LLM APIs, LiveKit, prompt orchestration frameworks, evaluation tooling.

For exceptional talent based in British Columbia, Canada the target base salary range for this position is $150,500-$175,250 CAD.

Why Join Dialpad ---------------

• Work at the center of the AI transformation in business communications.
• Build and ship agentic AI products that are redefining how companies operate.
• Join a team where AI amplifies every employee’s impact.
• Competitive salary, comprehensive benefits, and real opportunities for growth.

We believe in investing in our people. Dialpad offers competitive benefits and perks, cutting-edge AI tools, and a robust training program that help you reach your full potential.

We have designed our offices to be inclusive, offering a vibrant environment to cultivate collaboration and connection.

Our exceptional culture, repeatedly recognized as a Great Place to Work, ensures that every employee feels valued and empowered to contribute to our collective success.

Don’t meet every single requirement? If you’re excited about this role and possess the fundamental traits, drive, and strong ambition we seek, but your experience doesn’t meet every qualification, we encourage you to apply.

Dialpad is an equal-opportunity employer. We are dedicated to creating a community of inclusion and an environment free from discrimination or harassment.

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