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YubHub-native raw fields carry `x-` prefix.","jobs":[{"@context":"https://schema.org","@type":"JobPosting","identifier":{"@type":"PropertyValue","name":"YubHub","value":"job_2feeff3e-22f"},"title":"Product Support Engineer (6-month contract)","description":"<p>About the Role</p>\n<p>As a Product Support Engineer, you&#39;ll partner with our product and engineering teams to resolve bugs, prioritize customer requests, and document APIs and functionalities across multiple applications.</p>\n<p>We are looking for exceptional support engineers who have the demonstrable ability to debug complex calling and meeting issues and the drive to learn and grow technically, solve challenging problems, and exceed customer expectations.</p>\n<p>Responsibilities</p>\n<ul>\n<li>Triage, prioritize, and resolve or escalate tickets reported by Customer Support and other product development teams, such as product, engineering, and QA.</li>\n</ul>\n<ul>\n<li>Become the primary investigator of complex integration-related bugs.</li>\n</ul>\n<ul>\n<li>Own a specific production problem and/or customer request and provide active coordination between various internal teams in resolving them.</li>\n</ul>\n<ul>\n<li>Support engineering teams in deploying new features, hot fixes, upgrades/patches in production and staging environments, and work closely with QA and customer support teams to schedule and test.</li>\n</ul>\n<ul>\n<li>Develop extensive documentation for both customers and internal teams to reduce troubleshooting time and drive faster issue resolution.</li>\n</ul>\n<ul>\n<li>Research, analyze, and diagnose complicated technical issues by leveraging backend systems and logging.</li>\n</ul>\n<ul>\n<li>Lead active incident management and post-incident learnings.</li>\n</ul>\n<ul>\n<li>Generate detailed dashboards and reports to facilitate the product and engineering roadmaps, identifying the classes of incoming tickets and improving product quality &amp; stability.</li>\n</ul>\n<ul>\n<li>Become a subject matter expert in one or more of the following areas: various products, technical stacks, deployment environments, and tools.</li>\n</ul>\n<ul>\n<li>Partner with engineering teams to develop robust monitoring and alert detection systems that aid in expediting issue identification.</li>\n</ul>\n<ul>\n<li>Monitor application performance and make recommendations to improve overall application proficiency.</li>\n</ul>\n<ul>\n<li>Collaborate with engineering and product teams to develop internal tools, enhance bug management workflows, and automate processes to create efficiency.</li>\n</ul>\n<ul>\n<li>Start leading and/or mentoring other production support engineers on a fast-growing team.</li>\n</ul>\n<p>Requirements</p>\n<ul>\n<li>5+ years of experience in supporting large-scale distributed systems, SaaS-based solutions, working with global distributed teams across multiple time zones.</li>\n</ul>\n<ul>\n<li>A technical background with excellent English written communication skills and empathy for software engineers and customers is vital.</li>\n</ul>\n<ul>\n<li>Attention to detail and a strong passion for quality – experience maintaining high-quality customer-facing software applications.</li>\n</ul>\n<ul>\n<li>Excellent problem solver who loves to learn and is interested in VOIP telephony, video meetings, and working with people.</li>\n</ul>\n<ul>\n<li>You are curious and persistent. 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We&#39;re dedicated to empowering this transformation by building the tools and experiences that thousands of developers use to create their own products.</p>\n<p>Plaid powers the tools millions of people rely on to live a healthier financial life. We work with thousands of companies like Venmo, SoFi, several of the Fortune 500, and many of the largest banks to make it easy for people to connect their financial accounts to the apps and services they want to use.</p>\n<p>As the Engineering Manager for DPX, you&#39;ll lead a team of engineers building the products and platform that data partners use to manage their integrations with Plaid. 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We&#39;re dedicated to empowering this transformation by building the tools and experiences that thousands of developers use to create their own products.</p>\n<p>Plaid powers the tools millions of people rely on to live a healthier financial life. We work with thousands of companies like Venmo, SoFi, several of the Fortune 500, and many of the largest banks to make it easy for people to connect their financial accounts to the apps and services they want to use.</p>\n<p>As Head of Support, you will own our global support strategy and outcomes across customer and consumer support, leading a distributed team that works across channels, products, and industries. 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You&#39;ll collaborate with product and engineering teams to design, implement, deploy, and maintain a robust cloud-based solution that enables real-time control and monitoring of autonomous vehicles in the field.</p>\n<p>Responsibilities</p>\n<ul>\n<li>Architect and lead the development of a sophisticated, cloud-native fleet management system capable of real-time control and monitoring of numerous autonomous vehicles</li>\n<li>Design and implement scalable, distributed systems that can handle high-volume, real-time data processing and decision-making</li>\n<li>Develop robust APIs and microservices to support integration with various autonomous vehicle platforms and customer systems</li>\n<li>Create efficient algorithms for route optimization, task scheduling, and resource allocation across vehicle fleets</li>\n<li>Implement advanced data analytics and machine learning capabilities to provide predictive maintenance, performance optimization, and business intelligence features</li>\n<li>Ensure system reliability, security, and compliance with industry standards and regulations</li>\n<li>Lead a team of skilled engineers, fostering a culture of innovation, code quality, and continuous improvement</li>\n<li>Collaborate with product managers, UX designers, and customers to translate business requirements into technical solutions</li>\n<li>Mentor junior developers and contribute to the technical growth of the engineering team</li>\n<li>Participate in the entire software development lifecycle, from concept and design to testing, deployment, and maintenance</li>\n<li>Engage with customers to understand their needs and translate them into technical requirements</li>\n</ul>\n<p>Who You Are</p>\n<ul>\n<li>10+ years of software development experience, with a strong focus on backend systems and distributed architectures</li>\n<li>Extensive experience in building and scaling cloud-native SaaS platforms, preferably in the IoT or robotics domains</li>\n<li>Expert-level proficiency in at least one of Python, Go, Java, or C++, with working knowledge of others</li>\n<li>Deep understanding of cloud technologies and services (AWS, Azure, or GCP)</li>\n<li>Proven experience with event-driven architectures and message queuing systems (e.g., Kafka, RabbitMQ, Apache Pulsar)</li>\n<li>Strong background in database design and optimization, including both SQL and NoSQL solutions</li>\n<li>Proficiency in developing scalable WebSocket-based real-time communication systems</li>\n<li>Expertise in developing real-time data processing pipelines and analytics systems</li>\n<li>Proficiency with containerization and orchestration technologies (Docker, Kubernetes)</li>\n<li>Experience with infrastructure-as-code and CI/CD practices (e.g., Terraform, GitOps)</li>\n<li>Track record of leading development teams and mentoring junior developers</li>\n<li>Excellent problem-solving skills and ability to optimize complex systems</li>\n<li>Strong communication skills and ability to explain technical concepts to non-technical stakeholders</li>\n<li>Strong collaboration skills with a low ego</li>\n</ul>\n<p>Nice to Have</p>\n<ul>\n<li>Experience with IoT platforms, robotics frameworks (e.g., ROS), or autonomous vehicle technologies</li>\n<li>Solid understanding of network protocols and communication standards relevant to IoT and autonomous systems</li>\n<li>Knowledge of AMQP, MQTT, DDS, or other IoT-specific communication protocols</li>\n<li>Experience with time-series databases (e.g., InfluxDB, TimescaleDB) for handling large volumes of sensor data</li>\n<li>Familiarity with edge computing and fog architectures</li>\n<li>Experience with real-time operating systems and embedded software development</li>\n<li>Expertise in building and maintaining scalable API platforms</li>\n<li>Experience with geospatial data processing and mapping technologies</li>\n<li>Knowledge of fleet management software and vehicle telematics systems</li>\n<li>Experience with simulation environments for autonomous systems testing</li>\n</ul>\n<p>Benefits &amp; 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In this role, you will build and manage a growing portfolio of new accounts across industries adopting conversational AI to help ElevenLabs meet its revenue goals.</p>\n<p><strong>Responsibilities</strong></p>\n<ul>\n<li>Build and manage a growing portfolio of new accounts across industries adopting conversational AI</li>\n<li>Identify new business opportunities where ElevenLabs&#39; conversational AI capabilities can drive user engagement, automation, or cost efficiency</li>\n<li>Develop and maintain a deep understanding of the conversational AI landscape, including customer use cases, competitive solutions, and emerging trends</li>\n<li>Demonstrate expertise—or a strong willingness to learn—about conversational AI and how ElevenLabs&#39; voice technology can unlock value across customer support, virtual agents, in-app assistants, and more</li>\n</ul>\n<p><strong>Requirements</strong></p>\n<ul>\n<li>4–6 years of sales experience in a SaaS or technology company, ideally with exposure to AI, generative AI, LLM-based products, or API platforms</li>\n<li>Experience selling technical solutions to product, engineering, or innovation teams is a strong plus</li>\n<li>Proven track record of meeting &amp; 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In this role you will:</p>\n<ol>\n<li>Build and manage a growing portfolio of new accounts across industries adopting conversational AI to help ElevenLabs meet its revenue goals</li>\n</ol>\n<ol>\n<li>Identify new business opportunities where ElevenLabs’ conversational AI capabilities can drive user engagement, automation, or cost efficiency</li>\n</ol>\n<ol>\n<li>Develop and maintain a deep understanding of the conversational AI landscape, including customer use cases, competitive solutions, and emerging trends</li>\n</ol>\n<ol>\n<li>Demonstrate expertise—or a strong willingness to learn—about conversational AI and how ElevenLabs’ voice technology can unlock value across customer support, virtual agents, in-app assistants, and more</li>\n</ol>\n<p><strong>What you need</strong></p>\n<ul>\n<li>3–5 years of sales experience in a SaaS or technology company, ideally with exposure to AI, generative AI, LLM-based products, or API platforms</li>\n</ul>\n<ul>\n<li>Experience selling technical solutions to product, engineering, or innovation teams is a strong plus</li>\n</ul>\n<ul>\n<li>Proven track record of meeting &amp; exceeding sales targets in a fast-paced environment</li>\n</ul>\n<ul>\n<li>Expertise or willingness to learn everything about voice and audio AI and how our solutions can help prospects</li>\n</ul>\n<ul>\n<li>Excellent communication and interpersonal skills, with the ability to build and maintain relationships with stakeholders at all levels of an organization</li>\n</ul>\n<ul>\n<li>A hybrid of customer &amp; product-driven mentality that prioritizes client satisfaction &amp; scale</li>\n</ul>\n<ul>\n<li>Fluency in English and Spanish and a deep understanding of the regional and cultural nuances</li>\n</ul>\n<p style=\"margin-top:24px;font-size:13px;color:#666;\">XML job scraping automation by <a href=\"https://yubhub.co\">YubHub</a></p>","url":"https://yubhub.co/jobs/job_265ba86b-8ec","directApply":true,"hiringOrganization":{"@type":"Organization","name":"ElevenLabs","sameAs":"https://elevenlabs.io","logo":"https://logos.yubhub.co/elevenlabs.io.png"},"x-apply-url":"https://elevenlabs.io/careers/3953e70b-86e8-47a0-9300-3113f64f5d44/account-executive-latam","x-work-arrangement":"remote","x-experience-level":"mid","x-job-type":"full-time","x-salary-range":null,"x-skills-required":["sales experience","AI","generative AI","LLM-based products","API platforms","technical solutions","customer support","virtual agents","in-app assistants"],"x-skills-preferred":["voice and audio AI","conversational AI","customer engagement","automation","cost efficiency"],"datePosted":"2026-01-23T06:06:17.640Z","jobLocation":{"@type":"Place","address":{"@type":"PostalAddress","addressLocality":"Mexico"}},"jobLocationType":"TELECOMMUTE","employmentType":"FULL_TIME","occupationalCategory":"Sales","industry":"Technology","skills":"sales experience, AI, generative AI, LLM-based products, API platforms, technical solutions, customer support, virtual agents, in-app assistants, voice and audio AI, conversational AI, customer engagement, automation, cost efficiency"}]}