You will also manage data extensions in Marketing Cloud and prospect lists and segmentation in Pardot (Marketing Cloud Account Engagement), configure lead scoring, grading models, and lifecycle stages in Pardot, and configure localized and multi-language marketing communications.

Additionally, you will implement REST and SOAP API integrations between Marketing Cloud and external systems, configure Marketing Cloud Connect for synchronization between Salesforce CRM and Marketing Cloud, and implement OAuth 2.0 authentication for secure API integrations.

You will set up Data Cloud integrations to ingest and unify customer data from multiple sources, manage customer data models in Contact Builder, and work with a team to design and implement marketing automation solutions.

You will be responsible for ensuring that all solutions meet the required quality standards and are delivered on time. You will also be expected to stay up-to-date with the latest developments in Salesforce Marketing Cloud and to share your knowledge with the team.

In this role, you will have the opportunity to work on a wide range of projects, from small-scale implementations to large-scale transformations. You will be part of a team of experienced professionals who are passionate about delivering high-quality solutions and making a real impact on our customers' businesses.

The ideal candidate will have experience with Salesforce Marketing Cloud, including Journey Builder, Automation Studio, Email Studio, and Contact Builder. They will also have experience with Pardot (Marketing Cloud Account Engagement) and data extensions, as well as knowledge of REST and SOAP API integrations.

A bachelor's degree in Computer Science or a related field is an advantage, but not required. The candidate should have excellent communication and problem-solving skills, as well as the ability to work effectively in a team.

We offer a competitive salary and benefits package, as well as opportunities for professional development and growth. If you are a motivated and talented individual who is passionate about delivering high-quality solutions, we encourage you to apply for this exciting opportunity.

We are looking for a skilled Salesforce Marketing Cloud Developer to join our team. As a Salesforce Marketing Cloud Developer, you will be responsible for designing, implementing, and maintaining Salesforce Marketing Cloud solutions for our clients. You will work closely with our clients to understand their marketing goals and objectives, and then use your technical expertise to deliver customized solutions that meet their needs.

Our ideal candidate will have experience with Salesforce Marketing Cloud, including Journey Builder, Automation Studio, Email Studio, and Contact Builder. They will also have experience with Pardot (Marketing Cloud Account Engagement) and data extensions, as well as knowledge of REST and SOAP API integrations.

A bachelor's degree in Computer Science or a related field is an advantage, but not required. The candidate should have excellent communication and problem-solving skills, as well as the ability to work effectively in a team.

We offer a competitive salary and benefits package, as well as opportunities for professional development and growth. If you are a motivated and talented individual who is passionate about delivering high-quality solutions, we encourage you to apply for this exciting opportunity.

The role involves working on a variety of projects, from small-scale implementations to large-scale transformations. You will be part of a team of experienced professionals who are passionate about delivering high-quality solutions and making a real impact on our customers' businesses.

The ideal candidate will have experience with Salesforce Marketing Cloud, including Journey Builder, Automation Studio, Email Studio, and Contact Builder. They will also have experience with Pardot (Marketing Cloud Account Engagement) and data extensions, as well as knowledge of REST and SOAP API integrations.

A bachelor's degree in Computer Science or a related field is an advantage, but not required. The candidate should have excellent communication and problem-solving skills, as well as the ability to work effectively in a team.

We offer a competitive salary and benefits package, as well as opportunities for professional development and growth. If you are a motivated and talented individual who is passionate about delivering high-quality solutions, we encourage you to apply for this exciting opportunity.

At MHP, you will continuously grow with your projects and objectives in an innovative and supportive environment. That makes us the perfect sparring partner for your career, fueling your growth as an expert in your field while expanding your business network.

We value the authenticity that comes from bringing your individual strengths into the team. Diversity plays a key role in our culture, and it brings different visions & flavors into the mix.

• We all share a strong team spirit. Every win, big or small, belongs to all of us.

• We always welcome curiosity, creativity, and unconventional thinking patterns.

• We recognize the importance of healthy, tight-knit communities and sustainable environmental changes, and we strive to enact positive change in any form within our reach.

• We’re here to co-create your ideal career growth plan tailored to your professional aspirations.

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Our team is responsible for building and maintaining a range of software systems, including our labeling platform, fraud-detection systems, and customer service RAG application. You will have the opportunity to work on a variety of projects, from building methodical fraud-detection systems to devise advanced matching algorithms to match labelers to customers for optimal turnaround and accuracy.

We're looking for someone with a strong background in software engineering, excellent problem-solving skills, and a passion for working with AI technologies. You should be comfortable working in a fast-paced environment and be able to collaborate effectively with our team.

In this role, you will have the opportunity to work on a range of exciting projects, including:

• Building methodical fraud-detection systems to remove bad actors and keep Scale's contributor base safe and trusted.
• Using models to estimate the quality of tasks and labelers, and guarantee quality on requests at large scale.
• Devise advanced matching algorithms to match labelers to customers for optimal turnaround and accuracy.
• Build methods to automatically measure, train, and optimally match labelers to tasks based on performance.
• Create optimized and efficient UI/UX tooling, in combination with ML algorithms, for 100k+ labelers to complete billions of complex tasks.

If you're passionate about software engineering and AI, and want to be part of a dynamic team that's making a real impact, we'd love to hear from you.

Requirements:

• A graduation date in Fall 2025 or Spring 2026 with a Bachelor’s degree (or equivalent) in a relevant field (Computer Science, EECS, Computer Engineering, Statistics).
• Product engineering experience such as building web apps full-stack, integrating with relevant APIs and services, talking to customers, figuring out ‘what’ to build and then iterating.
• Previous Product/Software Engineering Internship experience.
• Track record of shipping high-quality products and features at scale.
• Experience building systems that process large volumes of data.
• Experience with Python, Typescript, React, and/or MongoDB.

Compensation packages at Scale for eligible roles include base salary, equity, and benefits. The range displayed on each job posting reflects the minimum and maximum target for new hire salaries for the position, determined by work location and additional factors, including job-related skills, experience, interview performance, and relevant education or training.

You’ll also receive benefits including, but not limited to: Comprehensive health, dental and vision coverage, retirement benefits, a learning and development stipend, and generous PTO. Additionally, this role may be eligible for additional benefits such as a commuter stipend.

The base salary range for this full-time position in the location of San Francisco is $124,000-$155,000 USD

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As a Customer Success Manager at Anthropic, you'll be the strategic partner and trusted advisor to our most complex customers across EMEA helping them harness the full potential of all our Claude capabilities - API, Claude for Enterprise, and Claude Code.

You'll develop genuine partnerships with customers, gaining a deep understanding of their business objectives, strategic direction, AI vision, and technical needs.

You'll draw on both your business acumen and technical expertise to serve as a strategic advisor throughout their journey.

Responsibilities:

• Establish trust-based and strategic relationships with key decision-makers across EMEA to understand their activities and objectives, identifying opportunities for optimization and expansion

• Become an expert in Anthropic's products via API, Claude for Enterprise, and Claude Code, understanding the nuances and best practices of each to guide customers towards the right solutions

• Leverage your deep understanding of the customer and regional specifics to proactively drive usage planning, identifying current and future consumption and adoption trends, and how they translate into value-added for the customer

• Monitor usage patterns and identify opportunities for optimization, proactively addressing underutilization of product-based consumption (API) and subscription-based (Claude for Enterprise/Claude Code) to fully leverage contractual commitments

• Serve as a strategic partner to customers, enriching their knowledge of Claude through the dissemination of Anthropic's product roadmap, introducing new products, and involving product leads to act as customer advocates for the EMEA region

• Document and quantify customer value realized through commercial results, ROI, and impact indicators to form compelling internal business cases to pursue and increase investments

• Identify potential use cases and sectors not yet exploited, collaborating with customers to discover new applications for Claude within different services, teams, and workflows

• Develop and implement change management strategies to drive adoption by end-users and maximize value within customer organizations, including training programs, center of excellence development, and organizational support

• Manage the customer experience throughout their lifecycle: manage comprehensive accounts and success plans based on customer business objectives, conduct quarterly business reviews, and serve as the primary liaison between the customer and Anthropic

• Contribute to Anthropic's brand development and customer relationships as a member of the first customer success team in the region, developing processes, operational guides, and best practices tailored to the EMEA region and taking into account regional corporate cultures

About the role:

• More than 6 years of experience in customer-facing roles (Customer Success, Consulting, Solutions Architect, Solutions/Functional Consultant, Success Engineer, or similar)

• Proven experience in driving success in consumption-based and subscription-based business models, with a good understanding of growth levers and associated performance indicators

• Technical mastery and ability to understand and articulate AI/ML concepts, API integrations, and software implementation models

• Experience presenting and demonstrating technical products to diverse audiences

• Strategic mindset to identify growth opportunities and translate them into concrete expansion plans

• Collaborative and versatile individual representing the customer positively and proactively, mobilizing the entire team around solutions to meet customer needs

• Strong project management skills and ability to manage multiple customer relationships

• Passion for AI and interest in responsible development of advanced systems

• Gain experience working and contributing to a rapidly growing region, balancing time zones from the US-based headquarters

• Talent for order and enthusiasm for 'rolling up sleeves'. You have a team spirit

( Bonus ) Mastery of French, German, Spanish, or Italian

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As a Customer Success Manager at Anthropic, you'll be the strategic partner and trusted advisor to our most complex customers across EMEA helping them harness the full potential of all our Claude capabilities - API, Claude for Enterprise, and Claude Code.

You'll develop genuine partnerships with customers, gaining a deep understanding of their business objectives, strategic direction, AI vision, and technical needs.

In partnership with the broader account team you will help customers identify the right Claude capabilities for their specific business objectives, working closely with them to provide best practices and guidance while supporting them as their usage (consumption & seat based) grows and evolves.

Your role focuses on helping customers scale their usage effectively, implement change management strategies, optimize use cases, and maximize the value of their investment through expanded use cases across their organization.

The insights you gather from your customers will directly inform our research priorities, product development, and go-to-market strategies , making you a key voice in shaping how we build and deliver ongoing value as a business.

As one of our early CSMs in EMEA, you'll be a pioneer - helping to build regional processes, establishing new customer relationships, and representing Anthropic's brand in a high-growth market.

You'll operate with significant autonomy while maintaining strong alignment with global teams, requiring someone who thrives in ambiguous environments and can work effectively across time zones.

Responsibilities:

• Build trusting, strategic relationships with key EMEA customer decision makers to understand their business and objectives, identifying opportunities for optimization and expansion

• Become an expert in Anthropic's products across API, Claude for Enterprise, and Claude Code, understanding the technical nuances and best practices for each to guide customers to the right solutions

• Leverage your deep knowledge of the customer and regional nuances to proactively drive usage planning, understanding current and future consumption/ adoption and how it creates realized value for the customer

• Monitor usage patterns and identify optimization opportunities, proactively addressing underutilization across both consumption-based (API) and seat-based (Claude for Enterprise / Claude Code) products to drive full value from contracted commitments

• Serve as the customer’s thought partner, enhancing their knowledge of Claude products by socializing Anthropic’s product roadmap, driving awareness on new products and engaging Product PMs as the voice of EMEA customers

• Document and quantify customer value realized through business outcomes, ROI, and impact metrics to build compelling internal business cases for continued and expanded investment

• Identify potential use cases and lines of business not currently onboarded, partnering with customers to discover new applications for Claude across different departments, teams, and workflows

• Develop and execute change management strategies to drive end-user adoption and maximize value within customer organizations, including Train the Trainer programs, Center of Excellence development, and organizational enablement

• Own the customer experience across their lifecycle , managing comprehensive account and success plans grounded in the customer's business objectives, conducting Quarterly Business Reviews, and serving as the primary conduit between the customer and Anthropic

• Build Anthropic's brand and customer relationships as a member of the first in-region CS team, developing EMEA-specific processes, playbooks, and best practices where needed that account for regional business cultures

You may be a good fit if you have:

• 6+ years of experience in customer-facing roles (Customer Success, Consulting, Solutions Architect, Solutions/ Functional Consultant, Success Engineer or similar)

• Experience driving success across both consumption-based and seat-based business models, with understanding of different expansion levers and success metrics for each

• Technical fluency with ability to understand and articulate AI/ML concepts, API integrations, and software implementation patterns

• Experience explaining and demonstrating technical products to various audiences

• Strategic mindset to identify growth opportunities and translate them into actionable expansion plans

• Cross-functional collaborator who represents the customer in a positive, proactive manner, rallying everyone around paths forward that solve customer needs

• Strong project management skills and ability to manage multiple customer relationships

• Passion for AI and interest in responsible development of advanced systems

• Experience working in and building a growing region, while navigating across time zones with US-based headquarters

• A knack for bringing order to chaos and an enthusiastic “roll up your sleeves'' mentality.

You are a true team player

(Bonus) Fluency in French, German, Spanish or Italian

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Your primary responsibilities will include implementing end-to-end data integrations, syncing customer's data to Scale's platform and back, and working closely with our customer's engineering teams to optimize data pipelines. You will also design, develop and maintain playbooks, internal tools, Scale's documentation and SDKs to quickly get customers set up for long-term success.

In addition, you will partner with Software Engineers and Operations to remove any technical hurdles customers may face, debug technical issues impacting delivery and own technical escalations coming from the customer. You will be accountable for the customer's technical experience throughout their time with Scale.

The ideal candidate will have a track record of success as a hybrid customer-facing engineer or similar function, wearing multiple hats along the way. Prior technical hands-on experience working with clients in a pre or post-sales capacity to realize business goals is also required.

We offer a competitive compensation package, including base salary, equity, and benefits. The base salary range for this full-time position is $190,000-$290,000 USD in San Francisco, New York, and Seattle, $170,000-$260,000 USD in Hawaii, Washington DC, Texas, and Colorado, and $140,000-$220,000 USD in St. Louis.

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Key Responsibilities

• Drive successful implementation projects for Pave's compensation software, partnering closely with HR and Finance leaders to transform their compensation strategies while ensuring strong adoption and meaningful business outcomes.
• Own end-to-end project management of customer implementations, creating detailed project plans, identifying risks early, and maintaining clear communication across multiple stakeholders to deliver solutions on time.
• Become a trusted compensation expert and strategic advisor to customers, helping them leverage Pave's platform to solve complex compensation challenges and establish scalable processes for their organisations.
• Collaborate across Product, Engineering, and Customer Success teams to surface customer needs, identify opportunities for platform improvements, and contribute to Pave's product evolution while wearing multiple hats in a fast-paced startup environment.
• Build strong relationships with customers through clear communication, creative problem-solving, and a deep understanding of their unique business needs and compensation goals.
• Execute on the technical needs of the customer with integrations, data migration and configurations.

Requirements

• 3-10 years of experience as a customer-facing CSE, Technical Account Manager or Implementation Manager at a B2B SaaS company.
• Deep experience and knowledge of JSON, HTML, SQL, and ability to work with API integrations.
• Meticulous project manager with ability to make a plan, execute against it and ensure nothing falls through the cracks.
• Creative problem solver with ability to search for solutions that solve customer needs that may not be immediately obvious.
• Ability to deal with a variety of stakeholders ranging from timeline-driven project managers, mission-driven Heads of People, and metrics-driven Finance folks.
• Comfortable working autonomously, with strong sense of prioritisation and ability to instinctively spot high-leverage & 'blocking' work.
• Hungry to join a start-up, with excitement to move quickly, operate in uncharted territories and wear a lot of different hats that extend beyond core responsibilities.
• Three main skills that are the pillars to being successful in this role with proven success: project management, customer-facing polish and technical acumen.

Benefits

• Total rewards package includes meaningful equity, best-in-class medical, dental, and vision coverage, unlimited PTO, and region-specific benefits designed around your life , not just your role.
• Targeted cash compensation for this role: P2: $89,000 - $105,000, P3: $108,000 - $128,000.

Culture

• Pave is a hybrid culture that brings teams together in person on Monday, Tuesday, Thursday, and Friday , and every Friday, the whole company gathers for our Team Sync: breakfast, new hire welcomes, product updates, fireside chats, and yes, the occasional Kahoot.
• Our culture is shaped by five values we live every day: Be Intellectually Honest, Play to Win, Uphold the Pave Platinum Standard, One Team, and Hug of Jawn.

Vision and Mission

• Our Vision: Unlock a labor market built on trust.
• Our Mission: Build confidence in every compensation decision.

We build software that transforms how companies pay their people , and we believe the team behind that software deserves the same thoughtfulness. If you're ready to help shape the future of compensation alongside people who are smart, humble, and genuinely motivated by the problem we're solving, we'd love to meet you.

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Location: London, UK

Department: Sales

As the Manager of the International Partnerships, Applied AI, Solutions Architect team at Anthropic, you will drive the adoption of frontier AI by enabling the deployment of Anthropic's products (Claude for Enterprise, Claude Code, and API) through our Global and Regional System Integrators (GSIs/RSIs), cloud partners (AWS and GCP), and strategic technology partners across international markets.

Based in London, you will lead and grow a team of Partner Solutions Architects, establishing Anthropic's technical partner ecosystem across EMEA and beyond. You'll be responsible for leading & growing the International Partnerships Applied AI team, establishing processes and best practices for partner-led pre-sales engagements, helping each team member achieve success, high productivity, and career growth, and representing Anthropic as a technical lead on some of its most important international partnerships.

In collaboration with the Sales, Partnerships, Product, and Engineering teams, you'll help partners incorporate leading-edge AI systems into their practices, solutions, and customer engagements. You will employ your excellent communication skills to explain and demonstrate complex solutions persuasively to technical and non-technical audiences alike.

You will play a critical role in identifying opportunities to accelerate indirect revenue, enable partner AI practices, and execute on long-term international GTM strategy, while maintaining our best-in-class safety standards.

Responsibilities:

• Team Leadership & Development: Manage and mentor a team of Applied AI, Partner Solutions Architects, providing both technical guidance and career development. Set goals and reviews for your team, promoting growth and output

• Strategic Technical Partnership: Serve as the senior technical thought partner to the Anthropic international GTM partnerships team, providing technical expertise to better understand the partner landscape, driving key strategic programs, and identifying opportunities to deepen partner technical capabilities across international markets

• Partner Ecosystem Enablement: Embed your team with GSI and cloud partner technical teams to enable their AI practices, support troubleshooting, evangelize Anthropic in their developer communities, and serve as an escalation point for complex technical issues

• Joint Solution Development: Lead your team in collaborating with partners to identify high-value industry-specific GenAI applications, develop joint solutions, and codify reference architectures / best practices to accelerate time to deployment across international markets

• Customer Deal Support: Own the technical portions of partner-led pre-sales engagements, ensuring your team intervenes directly to unblock strategic customer deals where partners are the primary delivery vehicle, providing deep technical expertise and solution architecture guidance

• Partner Ecosystem & Events: Represent Anthropic at international partner events such as GSI customer workshops, AWS summits, and industry conferences. Lead or support partner-specific developer events, hackathons, and technical enablement sessions

• Cross-Functional Collaboration: Drive collaboration from cross-functional teams to influence and unify stakeholders at all levels of the organization to drive business outcomes. Partner closely with your aligned GTM leadership to co-build international partner strategies

• Product Feedback: Validate and gather feedback on Anthropic's products and offerings, especially as they relate to international partner use cases and deployment patterns, and deliver this feedback to relevant Anthropic teams to inform product roadmap and partner strategy

• Thought Leadership: Contribute to thought leadership through conference presentations, webinars, and technical content creation focused on the international partner ecosystem

You may be a good fit if you:

• 7+ years of experience in technical customer-facing/partner-facing roles such as Solutions Architect, Sales Engineer, Partner Sales Engineer, Technical Account Manager

• 5+ years of technical go-to-market management experience, specifically managing pre-sales or partner-facing technical teams across EMEA, APAC, and other international regions.

• Track record of successfully building and scaling partnerships with GSIs (e.g., Accenture, Deloitte, WPP, TCS, Infosys) and/or cloud providers (AWS, GCP) to solve complex technical challenges across international markets

• Experience with the unique dynamics of partner-led selling and delivery, including indirect revenue models and partner enablement at scale

• Deep technical proficiency with enterprise AI deployments, API integrations, and production LLM use cases

• Exceptional ability to build relationships with and communicate technical concepts to diverse stakeholders including C-suite executives, engineering & IT teams, and partner leadership

• Have an organizational mindset and enjoy building foundational teams in a relatively unstructured environment

• Have excellent communication, collaboration, and coaching abilities

• Are comfortable dealing with highly uncertain, ambiguous, and fast-moving environments

• Strong executive presence and ability to foster deep relationships with technical leaders and partner engineering teams

• Have at least a high-level familiarity with the architecture and operation of large language models and/or ML in general

• Experience with prompt engineering, LLM evaluation, and architecting AI-powered systems

• A love of teaching, mentoring, and helping others succeed

• Have a passion for making powerful technology safe and societally beneficial

• Think creatively about the risks and benefits of new technologies, and think beyond past checklists and playbooks

Strong candidates may have:

• Partner SA Leadership at Scale: 5+ years leading partner-facing solution architect teams through hypergrowth, with direct experience managing both senior SAs and developing junior talent in complex partner ecosystem environments

• AI/ML Technical Depth + Executive Engagement: Hands-on experience with AI/ML platforms and enterprise integration patterns, combined with proven track record engaging C-level stakeholders and partner leadership in large-scale technical evaluations and joint GTM motions

• GSI Practice Building: Experience helping GSIs or consultancies build or scale their AI/ML practices, including enablement programs, certification paths, and joint solution development

Annual compensation range for this role is £170,000-£215,000 GBP.

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In partnership with the Account Management team, the Sales team, and the Product and Engineering teams, you will ensure our customers are successful.

As a Customer Success Engineer, you will:

Drive successful implementation projects for Pave's compensation software, partnering closely with HR and Finance leaders to transform their compensation strategies while ensuring strong adoption and meaningful business outcomes.

Own end-to-end project management of customer implementations, creating detailed project plans, identifying risks early, and maintaining clear communication across multiple stakeholders to deliver solutions on time.

Become a trusted compensation expert and strategic advisor to customers, helping them leverage Pave's platform to solve complex compensation challenges and establish scalable processes for their organisations.

Collaborate across Product, Engineering, and Customer Success teams to surface customer needs, identify opportunities for platform improvements, and contribute to Pave's product evolution while wearing multiple hats in a fast-paced startup environment.

Build strong relationships with customers through clear communication, creative problem-solving, and a deep understanding of their unique business needs and compensation goals.

Execute on the technical needs of the customer with integrations, data migration and configurations.

You will bring:

3-10 years of experience as a customer-facing CSE, Technical Account Manager or Implementation Manager at a B2B SaaS company.

Deep experience and knowledge of JSON, HTML, SQL, and you have worked with API integrations.

A meticulous project manager; you make a plan, you execute against it and nothing falls through the cracks.

A creative problem solver; you search for solutions that solve our customers needs that may not be immediately obvious.

You care about the customer outcomes; you ensure that they can achieve their goals using Pave and maintain healthy adoption and usage.

You are able to deal with a variety of stakeholders ranging from timeline-driven project managers, mission-driven Heads of People, and metrics-driven Finance folks.

You're comfortable working autonomously, have a strong sense of prioritisation and can instinctively spot high-leverage & 'blocking' work.

You push to understand the 'why' behind customer asks and can find the solution that won't just help solve a problem one time but will help circumvent future problems.

You're hungry to join a start-up, and are excited to move quickly, operate in uncharted territories and wear a lot of different hats that extend beyond your core responsibilities.

You love working with customers over video call/email and customers love working with you.

You have three main skills that are the pillars to being successful in this role with proven success: project management, customer-facing polish and technical acumen.

Your total rewards package includes meaningful equity, best-in-class medical, dental, and vision coverage, unlimited PTO, and region-specific benefits designed around your life , not just your role.

Targeted cash compensation for this role: P2: $119,000 - $140,000 P3: $144,500 - $170,000

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Your measure of success is the number of workflows you've permanently transformed and the extent to which those in your group start any task with an AI tool.

Responsibilities:

• Identify and document the highest-leverage workflow transformations within your group's day-to-day work by deeply understanding their processes and outputs
• Build custom tools, agents, automations, and skills tailored to each marketer's specific responsibilities
• Coach and partner with each marketer through a progressive journey: from awareness, to first win, to regular AI integration, to full workflow transformation, to self-sufficiency
• Teach marketers to build and iterate on their own tools over time, creating independence
• Recognize patterns across your cohort and systematically scale what works , a tool built for one marketer should become reusable for their peers
• Document every tool, playbook, and transformation pattern you build so the entire FDA team can use each other's work
• Share wins visibly within your cohort and with leadership to build momentum, inspire, and celebrate success
• Track individual and cohort progress rigorously against a defined maturity model, moving every marketer toward self-sustaining, AI-first work
• Prepare marketers for an agentic future , not just prompt writing, but designing, building, and overseeing autonomous, multi-agent workflows

Who you are:

We're looking for people who have already lived the transformation they'll be driving for others. You've used AI to fundamentally change how you work , not as a novelty, but as your default operating mode.

• You are a deep AI practitioner. You build agents, automations, and tools fluently. You don't just know what AI can do in theory , you've built things that changed how real work gets done. You can build in real time alongside the people you support.
• You are an exceptional coach and communicator. You can meet people wherever they are. You create desire for progress, and you adapt your approach to each person.
• You understand marketing work. You either have direct experience in marketing or can quickly learn the workflows, deliverables, tools, and pressures of your assigned group. You know that understanding someone's work is a prerequisite to transforming it.
• You are a pattern recognizer. When you build something that works for one person, you immediately see how it applies to others. You think in systems, not one-off solutions.
• You are high-caliber, persistent, and versatile. Your skills and experience are valuable across the company. You're the kind of person who could succeed in many roles at Stripe.
• You bias toward action and speed. You'd rather show someone a working proof-of-concept on their own deliverable today than present a polished deck about what's theoretically possible next quarter.
• You are comfortable with ambiguity and evolution. This is a new team building a new operating model. The playbook will be rewritten as we learn. You thrive in that environment.

Minimum requirements:

• 5+ years of professional experience in a role requiring analytical thinking, problem-solving, and cross-functional collaboration
• Demonstrated, hands-on experience building AI-powered tools, agents, automations, or workflows that transformed real work processes (not just using AI as a chatbot , building with it)
• Track record of coaching, teaching, or enabling others , formally or informally , with evidence that people you've helped actually changed how they work
• Strong written and verbal communication skills, with the ability to explain technical concepts to non-technical audiences and adapt your style to different learners
• Comfort working across multiple workstreams and relationships simultaneously (you'll be supporting ~20 marketers at varying stages of their AI journey)

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You will build and lead a team of Partner Solutions Architects, establish processes and best practices for partner-led pre-sales engagements, and represent Anthropic as the technical lead on its most important partnerships. In collaboration with Sales, Partnerships, Product, and Engineering, you will help partners incorporate leading-edge AI into their practices, accelerate indirect revenue, and execute long-term GTM strategy while maintaining our best-in-class safety standards.

Responsibilities:

Team Leadership & Development: Hire, manage, and mentor a team of Partner Solutions Architects. Set goals, run reviews, and coach each team member toward high productivity and career growth.

Strategic Technical Partnership: Act as the senior technical thought partner to Anthropic's GTM partnerships team. Co-build partner strategy with aligned GTM leadership, drive key programs, and align cross-functional stakeholders (Sales, Product, Engineering) behind partner outcomes.

Partner Enablement & Ecosystem: Embed your team with GSI and cloud partner technical teams to enable their AI practices, troubleshoot, and evangelize Anthropic in their developer communities. Represent Anthropic at partner events (GSI workshops, AWS/GCP summits, hackathons) and contribute technical content and thought leadership.

Joint Solution Development: Lead partners in identifying high-value, industry-specific GenAI applications. Develop joint solutions and codify reference architectures and best practices to accelerate time to deployment.

Customer Deal Support: Own the technical portion of partner-led pre-sales engagements. Intervene directly on strategic deals where partners are the primary delivery vehicle, providing deep solution architecture guidance.

Product Feedback: Gather and validate feedback on Anthropic's products from partner deployments and deliver it to Product and Engineering to inform roadmap and partner strategy.

You may be a good fit if you have:

7+ years in technical customer-facing or partner-facing roles (Solutions Architect, Sales Engineer, Partner SE, TAM).

3+ years managing pre-sales or partner-facing technical teams; comfortable building foundational teams in ambiguous, fast-moving environments.

Track record building and scaling partnerships with GSIs (e.g., Accenture, Deloitte, TCS, Infosys) and/or cloud providers (AWS, GCP, Azure).

Deep understanding of partner-led selling and delivery: indirect revenue models, enablement at scale, and joint GTM motions.

Technical depth in enterprise AI deployments: LLM architecture, prompt engineering, evaluation, API integrations, and production use cases.

Exceptional communication and executive presence; able to build trusted relationships with C-suite, partner leadership, and engineering teams alike.

A love of teaching and mentoring, and a passion for advancing safe, beneficial AI.

Strong candidates may also have:

5+ years leading partner-facing SA teams through hypergrowth, including developing both senior and junior talent.

Direct experience helping GSIs or consultancies build their AI/ML practice - enablement programs, certification paths, joint solution development.

The annual compensation range for this role is $315,000-$380,000 USD.

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As a Customer Success Manager at Anthropic, you'll be the strategic partner and trusted advisor to our most complex customers across Japan helping them harness the full potential of all our Claude capabilities - API, Claude for Enterprise, and Claude Code.

You'll develop genuine partnerships with customers, gaining a deep understanding of their business objectives, strategic direction, AI vision, and technical needs.

In partnership with the broader account team you will help customers identify the right Claude capabilities for their specific business objectives, working closely with them to provide best practices and guidance while supporting them as their usage (consumption & seat based) grows and evolves.

Your role focuses on helping customers scale their usage effectively, implement change management strategies, optimize use cases, and maximize the value of their investment through expanded use cases across their organization.

The insights you gather from your customers will directly inform our research priorities, product development, and go-to-market strategies , making you a key voice in shaping how we build and deliver ongoing value as a business.

As the founding CSM in Japan, you'll be a pioneer - helping to build regional processes, establishing new customer relationships, and representing Anthropic's brand in a high-growth market.

You'll operate with significant autonomy while maintaining strong alignment with global teams, requiring someone who thrives in ambiguous environments and can work effectively across time zones.

Responsibilities:

• Build trusting, strategic relationships with key Japanese and other APAJ customer decision makers to understand their business and objectives, identifying opportunities for optimization and expansion

• Become an expert in Anthropic's products across API, Claude for Enterprise, and Claude Code, understanding the technical nuances and best practices for each to guide customers to the right solutions

• Leverage your deep knowledge of the customer and regional nuances to proactively drive usage planning, understanding current and future consumption/ adoption and how it creates realized value for the customer

• Monitor usage patterns and identify optimization opportunities, proactively addressing underutilization across both our consumption-based and seat-based products to drive full value from contracted commitments

• Serve as the customer’s thought partner, enhancing their knowledge of Claude products by socializing Anthropic’s product roadmap, driving awareness on new products and engaging Product PMs as the voice of Japanese and APAJ customers

• Document and quantify customer value realized through business outcomes, ROI, and impact metrics to build compelling internal business cases for continued and expanded investment

• Identify potential use cases and lines of business not currently onboarded, partnering with customers to discover new applications for Claude across different departments, teams, and workflows

• Develop and execute change management strategies to drive end-user adoption and maximize value within customer organizations, including Train the Trainer programs, Center of Excellence development, and organizational enablement

• Own the customer experience across their lifecycle , managing comprehensive account and success plans grounded in the customer's business objectives, conducting Quarterly Business Reviews, and serving as the primary conduit between the customer and Anthropic

• Build Anthropic's brand and customer relationships as the first in-region CS presence, developing where needed, Japan-specific processes, playbooks, and best practices that account for regional business cultures

You may be a good fit if you have:

• 6+ years of experience in customer-facing roles (Customer Success, Consulting, Solutions Architect, Solutions/ Functional Consultant, Success Engineer or similar)

• Experience driving success across both consumption-based and seat-based business models, with understanding of different expansion levers and success metrics for each

• Technical fluency with ability to understand and articulate AI/ML concepts, API integrations, and software implementation patterns

• Experience explaining and demonstrating technical products to various audiences

• Strategic mindset to identify growth opportunities and translate them into actionable expansion plans

• Cross-functional collaborator who represents the customer in a positive, proactive manner, rallying everyone around paths forward that solve customer needs

• Strong project management skills and ability to manage multiple customer relationships

• Passion for AI and interest in responsible development of advanced systems

• Experience working in and building a growing region, while navigating across time zones with US-based headquarters

• A knack for bringing order to chaos and an enthusiastic “roll up your sleeves'' mentality

You are a true team player

Fluency in English and Japanese

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As an Enterprise Customer Success Manager for Industries, you'll be the strategic partner and a trusted advisor to our most complex customers with a portfolio spanning Financial Services, Systems Integrators, Semiconductor, Manufacturing and Retail organisations – helping them harness the full potential of all our Claude capabilities - API, Claude for Enterprise, and Claude Code.

You'll work with organisations across diverse industries that are transforming their businesses with AI technology. Developing genuine partnerships with customers, gaining a deep understanding of their business objectives, strategic direction, AI vision, and technical needs.

In partnership with the broader account team you will help customers identify the right Claude capabilities for their specific business objectives, working closely with them to provide best practices and guidance while supporting them as their usage (consumption & seat based) grows and evolves.

Your role focuses on helping customers scale their usage effectively, drive model and use case optimisations, implement change management strategies, and maximise the value of their investment through expanded use cases across their organisation.

The insights you gather from your customers will directly inform our research priorities, product development, and go-to-market strategies – making you a key voice in shaping how we build and deliver ongoing value as a business.

Responsibilities:

• Build trusting, strategic relationships with key customer decision makers to understand their business and objectives, identifying opportunities for optimisation and expansion

• Become an expert in Anthropic's products across API, Claude Code and Claude for Enterprise, understanding the technical nuances and best practices for each to guide customers to the right solutions

• Leverage your deep knowledge of the customer and their industry vertical to proactively drive usage planning, understanding current and future consumption/adoption and how it creates realised value for the customer

• Monitor usage patterns and identify optimisation opportunities, proactively addressing underutilisation across both consumption-based (API) and seat-based (Claude for Enterprise / Claude Code) products to drive full value from contracted commitments

• Serve as the customer's thought partner, enhancing their knowledge of Claude products by socialising Anthropic's product roadmap, driving awareness on new products and engaging Product PMs

• Document and quantify customer value realised through business outcomes, ROI, and impact metrics to build compelling internal business cases for continued and expanded investment

• Identify potential use cases and lines of business not currently onboarded, partnering with customers and Sales to discover new applications for Claude across different departments, teams, and workflows

• Develop and execute change management strategies to drive end-user adoption and maximise value within customer organisations, including Train the Trainer programs, Centre of Excellence development, and organisational enablement

• Own the customer experience across their lifecycle – managing comprehensive account and success plans grounded in the customer's business objectives, conducting Quarterly Business Reviews, and serving as the primary conduit between the customer and Anthropic

• Develop scalable engagement strategies and playbooks for your Industry portfolio, balancing high-touch strategic accounts with efficient coverage models to maximise impact across all customers

You may be a good fit if you have:

• 6+ years of experience in Customer Success, Technical Account Management, or Solutions Engineering

• Experience working with enterprises in Financial Services, Systems Integrators, Semiconductor, Manufacturing or Retail industries

• Technical fluency with ability to understand and articulate AI/ML concepts, API integrations, and software implementation patterns across a set of diverse stakeholders – from developers and product managers to executives and end users

• Experience driving success across both consumption-based and seat-based business models, with understanding of different expansion levers and success metrics for each

• Strategic mindset to identify growth opportunities and translate them into actionable expansion plans

• Proven track record managing a portfolio of accounts while maintaining strong relationships and driving measurable outcomes

• Cross-functional collaborator who represents the customer in a positive, proactive manner, rallying everyone around paths forward that solve customer needs

• Passion for AI and interest in responsible development of advanced systems

• A knack for bringing order to chaos and an enthusiastic 'roll up your sleeves' mentality – you're a true team player

The annual compensation range for this role is listed below. For sales roles, the range provided is the role's On Target Earnings ('OTE') range, meaning that the range includes both the sales commissions/sales bonuses target and annual base salary for the role.

Annual Salary: $200,000-$260,000 USD

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You will work at the intersection of software engineering and finance, building and configuring the tools that allow our Accounting, Revenue Operations, and Order Management teams to operate efficiently, accurately, and in compliance with SOX and ASC 606 requirements.

The first thing you will inherit is our homegrown ledger application and the integrations that connect it to Workday, NetSuite, Zuora, Stripe, Tesorio, and Salesforce. From there, you will help us build the next generation of Finance tooling: self-serve workflows, automated reconciliation, and the operational surfaces that let Finance move at the speed the business demands.

If you thrive in fast-paced environments and enjoy building scalable financial infrastructure from the ground up, come join us in our mission to build safe, transformative AI.

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The Enterprise SaaS team owns the collaboration and productivity platforms every person at Anthropic touches every day , Google Workspace, Slack, and the surrounding ecosystem of enterprise tools. We're responsible for tenant-wide architecture, API-level integration, and the governance that keeps these platforms secure and scalable as the company doubles and doubles again.

You'll make the architecture decisions that shape how thousands of people work: data governance for collaboration content, the application side of SSO and SCIM provisioning, and the integrations that fill gaps the vendors left open. You'll write Python against SaaS APIs where the admin console stops, and you'll be the final escalation tier when the vendor docs stop helping. The scope is the full collaboration stack , cloud infrastructure and endpoints live with separate teams, so this role goes deep rather than wide.

If you've hit the ceiling of what the admin console can do and started solving problems in code, this is that job. You'll partner closely with IT Operations, Security, and the IAM team on the identity and access layer everything else depends on. This role is high-autonomy: you'll define tenant architecture, write the integrations, and represent the SaaS platform across IT. Your work will directly shape how we scale to AI Safety Level 4 and beyond.

Responsibilities

• Own tenant-wide architecture for Google Workspace, Slack, and core collaboration platforms

• Design compartmentalization and data-governance models that scale with the company

• Build integrations and automation against SaaS APIs to automate provisioning and catch drift

• Configure the application side of SSO connections and SCIM attribute mappings

• Serve as the final escalation tier for platform issues Support can't resolve

• Lead vendor relationships , roadmap influence, escalation paths, engineering-level dialogue

• Partner with Corporate Security on SaaS hardening, third-party app governance, and compliance controls

• Own platform configuration as code , auditable, repeatable, and version-controlled

You may be a good fit if you

• Have 8+ years building secure IT systems in complex environments

• Excel at solving ambiguous problems with multiple stakeholders

• Communicate technical concepts clearly to any audience

• View IT Engineering as requiring product engineering rigor

• Successfully deliver complex projects from conception to production

• Write clear documentation as a natural part of your workflow

• Have deep, hands-on experience with enterprise administration of Google Workspace and Slack

• Have built integrations against SaaS APIs, not just configured through consoles

• Have been the final escalation tier

Strong candidates may also

• Have transformed traditional IT operations into engineering-driven organisations

• Have built strong partnerships with Security and Engineering teams

• Practice modern development methods (code reviews, testing, CI/CD)

• Work effectively in distributed teams

• Have experience with Infrastructure as Code approaches to SaaS configuration

• Have designed data governance or access controls for collaboration platforms

• Have experience with SCIM provisioning and SSO federation from the application side

• Have participated in M&A initiatives and led post-acquisition tenant consolidation , merging collaboration platforms, reconciling identity, migrating data

Technical Skills

Deep, hands-on experience with:

• Programming against SaaS APIs and SaaS API integrations

• Google Workspace administration

• Slack administration and APIs

• Identity protocols (SAML, OAuth, OIDC, SCIM)

• Enterprise collaboration platform architecture

• Security and compliance frameworks

Salary

The annual compensation range for this role is $275,000-$325,000 USD.

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As an Enterprise Customer Success Manager for DNB, you'll be the strategic partner and a trusted advisor to our most complex customers with a portfolio of innovative, technology-forward companies,from high-growth to established tech leaders,helping them harness the full potential of all our Claude capabilities - API, Claude for Enterprise, and Claude Code.

You'll work with organisations that move fast and push the boundaries of what's possible with LLM technology. Developing genuine partnerships with customers, gaining a deep understanding of their business objectives, strategic direction, AI vision, and technical needs.

You'll draw on both your business acumen and technical expertise to serve as a strategic advisor throughout their journey with us. In partnership with the broader account team you will help customers identify the right Claude capabilities for their specific business objectives, working closely with them to provide best practices and guidance while supporting them as their usage (consumption & seat based) grows and evolves.

Your role focuses on helping customers scale their usage effectively, drive model and use case optimisations, implement change management strategies, and maximise the value of their investment through expanded use cases across their organisation.

The insights you gather from your customers will directly inform our research priorities, product development, and go-to-market strategies , making you a key voice in shaping how we build and deliver ongoing value as a business.

Responsibilities:

• Build trusting, strategic relationships with key customer decision makers to understand their business and objectives, identifying opportunities for optimisation and expansion
• Become an expert in Anthropic's products across API, Claude Code and Claude for Enterprise, understanding the technical nuances and best practices for each to guide customers to the right solutions
• Leverage your deep knowledge of the customer and other Digital Native Businesses to proactively drive usage planning, understanding current and future consumption/ adoption and how it creates realised value for the customer
• Monitor usage patterns and identify optimisation opportunities, proactively addressing underutilisation across both consumption-based (API) and seat-based (Claude for Enterprise / Claude Code) products to drive full value from contracted commitments
• Serve as the customer’s thought partner, enhancing their knowledge of Claude products by socialising Anthropic’s product roadmap, driving awareness on new products and engaging Product PMs
• Document and quantify customer value realised through business outcomes, ROI, and impact metrics to build compelling internal business cases for continued and expanded investment
• Identify potential use cases and lines of business not currently onboarded, partnering with customers and Sales to discover new applications for Claude across different departments, teams, and workflows
• Develop and execute change management strategies to drive end-user adoption and maximise value within customer organisations, including Train the Trainer programs, Centre of Excellence development, and organisational enablement
• Own the customer experience across their lifecycle , managing comprehensive account and success plans grounded in the customer's business objectives, conducting Quarterly Business Reviews, and serving as the primary conduit between the customer and Anthropic
• Develop scalable engagement strategies and playbooks for your DNB portfolio, balancing high-touch strategic accounts with efficient coverage models to maximise impact across all customers

Requirements:

• 6+ years of experience in Customer Success, Technical Account Management, or Solutions Engineering
• Experience working with technology companies, SaaS platforms, or digital-first businesses,ideally including high-growth and established tech companies
• Technical fluency with ability to understand and articulate AI/ML concepts, API integrations, and software implementation patterns across a set of diverse stakeholders,from developers and product managers to executives and end users
• Experience driving success across both consumption-based and seat-based business models, with understanding of different expansion levers and success metrics for each
• Strategic mindset to identify growth opportunities and translate them into actionable expansion plans
• Proven track record managing a portfolio of accounts while maintaining strong relationships and driving measurable outcomes
• Cross-functional collaborator who represents the customer in a positive, proactive manner, rallying everyone around paths forward that solve customer needs
• Passion for AI and interest in responsible development of advanced systems
• A knack for bringing order to chaos and an enthusiastic “roll up your sleeves” mentality,you’re a true team player

Salary:

The annual compensation range for this role is $200,000-$315,000 USD.

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Stripe Professional Services provides a rapid path to success and ongoing value for our users. Our Engagement Managers utilize Stripe's proven Implementation Methodology coupled with their project leadership expertise, to guide and enable users and partners to successfully integrate Stripe's solutions rapidly while delivering immediate impact and measurable value.

Responsibilities:

• Own all facets of the relationship with the User - Our Engagement Managers provide overall vision and direction throughout the program/project lifecycle for Stripe's most complex user engagements. They are the single point of contact for the Stripe internal organization and for the user program/project management counterparts as it relates to the in-flight implementation to help lead and drive collaboration, knowledge sharing, issue resolution and decision-making.

• Accelerate time to value - Rigorous program/project management and quality assurance practices lead to implementation efficiencies that generate cost savings and speed of business outcomes. Engagement Managers are seasoned leaders who build high-performing project teams, accelerate time to value, and drive rapid and effective program decision-making by proactively managing the integration of Stripe's products into the user's application/technical architecture, test and change management strategies and transformation timelines.

• Deliver Program / Project Management expertise & innovation - Engagement Managers deliver program/project management expertise based on experience, continuous learning, and in-depth knowledge of Stripe's products and implementation best practices. They drive innovation and adoption of deployment practices, provide product adoption insights and help users achieve the maximum value from their Stripe investment. In addition to this, they play a pivotal role in the continuous improvement and enablement of the Stripe Implementation Methodology and it's associated tools, templates and processes

• Manage scope, time, cost and quality - The Engagement Manager provides well-established program/project governance to manage requirements in line with the agreed scope and business objectives. This is made possible through effective balance of time, cost, and quality via proactive program planning focused on business outcomes.

• Mitigate and Manage risk - Engagement Managers are responsible for providing proactive risk assessment, prevention and mitigation plans and the efficient identification, tracking, and resolution of issues and decisions using established tools and templates with internal and user stakeholders. Engagement Managers are the primary interface between the user and Stripe's Product and Engineering teams to drive implementation alignment to the forward roadmap and future capabilities.

• Provide Program / Project Governance - Leading into and throughout the Implementation Program and associated projects, the Engagement Manager will work in concert with the User's assigned Program / Project Manager to instantiate and execute on the agreed Program / Project Governance model and related Stakeholder Management and Communications plan

• Close out the project - Upon project completion, Engagement Managers ensure a smooth transition of the implemented Stripe capabilities into operation for the user. This includes complete knowledge transfer and the handover to Stripe Support

• Engage as part of a thriving internal Engagement Management Community - Our Engagement Managers actively participate in a global community of practitioners to continually evolve and improve the way in which Stripe leads and supports our Users through high impact and complex implementations of Stripe's payment infrastructure

We're looking for someone who meets the minimum requirements to be considered for the role. If you meet these requirements, you are encouraged to apply. The preferred qualifications are a bonus, not a requirement.

Minimum requirements:

• 7+ years of experience working with enterprise level strategic users on complex technology or business transformation programmes with a track record of top performance or a related field

• Ability to understand complex business requirements and craft tailored solutions

• Ability to quickly learn and explain technical concepts to Stripe's largest Users in a way which they will understand. Some may be deeply technical. Others may be more business focussed, so you'll need to talk to Users in a language they can understand

• Proven program management skills and experience

• Strong critical thinking skills, including the ability to identify suboptimal processes and drive more efficient ways of working

• Ability to recognize repeated user-facing issues and build scalable solutions

• Superior verbal and written communication skills

• Ability to operate independently in a highly ambiguous and fast-paced environment

• Demonstrated ability to engage with and lead executive stakeholders and key decision makers on the User side to drive towards an agreed outcome

• Experience in working with or in complex Enterprise organizational and decision making structures

• An ability to work collaboratively with and influence Stripe's Product and Engineering teams to advocate for our Users and continuously shape the forward roadmap of Stripe's applications

• Apply structured problem-solving and stakeholder management frameworks , drawing on experience from complex, multi-workstream client engagements to drive programme clarity, alignment and outcomes

Preferred qualifications:

• This role is well-suited for professionals with a background in management consulting, technology advisory, or professional services, who are looking to bring their client engagement expertise to a high-growth technology environment.

Industry certifications to ensure project success. Typical certifications include:

• Certified ScrumMaster

• PMP or PRINCE2 Certification

Prior experience in the payments industry

A familiarity with the integration and testing of APIs

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Billing Solutions Architect

Role Details

You will be a key technical advisor and solutions expert, driving the adoption of our billing solutions with new and existing customers. You'll collaborate closely with sales, marketing, product, and engineering teams to ensure successful customer go-lives and influence our product roadmap based on market trends and customer needs.

Responsibilities

Technical Expertise

Serve as the subject matter expert on our billing and revenue recognition solutions, demonstrating deep understanding of order-to-cash processes, customer journeys, and the competitive landscape.

Solution Development

Architect elegant solutions addressing specific customer challenges, including complex integrations and customizations.

Customer Success

Partner with sales and alliances teams to drive opportunities for our largest customers, leading solution strategy and laying groundwork for successful implementations.

Product Influence

Act as the 'voice of the customer,' providing actionable insights to influence product development and feature prioritization.

Knowledge Scaling

Create and share best practices, reusable assets, and training materials to enhance go-to-market efficiency.

Technical Support

Help resolve complex technical issues for key customers, working with customer success and engineering teams.

Sales Support

Represent technical aspects in sales forecasts, identify potential blockers, and propose solutions.

Market Engagement

Participate in marketing events, including executive briefings, conferences, and trade shows.

Regional Expertise

Develop and maintain a deep understanding of the EMEA region's market dynamics, regulatory environment, and business practices related to payments and billing solutions.

Requirements

• 10+ years of experience in technical sales or pre-sales roles, focusing on solution architecture and best practices
• 5+ years of current experience in the payments, fintech, or closely related industry
• Strong technical acumen in API integrations, SaaS platforms, and enterprise architectures, with particular emphasis on order-to-cash processes and billing systems
• Knowledge of regional compliance and regulatory requirements related to payments and billing, including GDPR, PSD2, and local tax laws.
• Extensive experience with subscription, billing, and payment solutions
• Solid understanding of financial infrastructure industry trends and emerging technologies
• Excellent communication skills, with the ability to articulate complex technical concepts to diverse audiences
• Executive presence and strong relationship-building skills
• Passion for customer success and dedication to championing the customer voice

Benefits

• Opportunity to shape the future of internet commerce
• Collaborative and innovative work environment
• Ability to travel up to 50% of the time

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We're seeking an exceptional iOS engineer to join a small, high-impact team dedicated to creating the world's most valuable AI application, judged by the impact it delivers to users.

Responsibilities

• Dream up and craft delightful, intuitive user experiences that redefine how people interact with AI on mobile.

• Obsess over every pixel, animation, and interaction, ensuring the experience feels magical and seamless.

• Build blazing-fast, highly performant systems where every millisecond counts.

• Drive technical and product decisions, collaborating with AI researchers and engineers to deploy state-of-the-art models globally.

Basic Qualifications

• Expert in Swift, with deep knowledge of UIKit and SwiftUI.

• Proficient in performance optimization,memory, CPU, GPU,using low-level tools to deliver blazing-fast systems.

• Experienced in designing and shipping intuitive, pixel-perfect mobile UIs that redefine how users interact with AI.

• Skilled in concurrency and reactive programming (Combine) for responsive, real-time apps.

• Built high-throughput integrations with APIs (REST, gRPC) or AI model outputs, ensuring seamless data flow.

• Capable of owning complex features end-to-end, from architecture to App Store deployment, with a focus on speed and scalability.

Preferred Skills and Experience

• Deep expertise in the Apple ecosystem and related development tools.

• Rust for working with our backend components.

• AVFoundation for real-time audio processing.

• Track record of shipping standout apps or standout features within apps.

• Deep expertise in iOS development, particularly with Swift. We seek individuals who operate at the highest levels of their craft.

• Excel at delivering results swiftly, often in a fraction of the time others require. Speed is a core value at xAI,we must act decisively to succeed.

• A sharp product sense, with an ability to empathize with users, anticipate their needs, and translate that into features that delight and deliver value.

Compensation and Benefits

$180,000 - $440,000 USD

Base salary is just one part of our total rewards package at xAI, which also includes equity, comprehensive medical, vision, and dental coverage, access to a 401(k) retirement plan, short & long-term disability insurance, life insurance, and various other discounts and perks.

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Stripe Professional Services provides a rapid path to success and ongoing value for our users. Our Engagement Managers utilize Stripe's proven Implementation Methodology coupled with their project leadership expertise, to guide and enable users and partners to successfully integrate Stripe's solutions rapidly while delivering immediate impact and measurable value.

Responsibilities:

• Own all facets of the relationship with the User - Our Engagement Managers provide overall vision and direction throughout the program/project lifecycle for Stripe's most complex user engagements. They are the single point of contact for the Stripe internal organization and for the user program/project management counterparts as it relates to the in-flight implementation to help lead and drive collaboration, knowledge sharing, issue resolution and decision-making.

• Accelerate time to value - Rigorous program/project management and quality assurance practices lead to implementation efficiencies that generate cost savings and speed of business outcomes. Engagement Managers are seasoned leaders who build high-performing project teams, accelerate time to value, and drive rapid and effective program decision-making by proactively managing the integration of Stripe's products into the user's application/technical architecture, test and change management strategies and transformation timelines.

• Deliver Program / Project Management expertise & innovation - Engagement Managers deliver program/project management expertise based on experience, continuous learning, and in-depth knowledge of Stripe's products and implementation best practices. They drive innovation and adoption of deployment practices, provide product adoption insights and help users achieve the maximum value from their Stripe investment. In addition to this, they play a pivotal role in the continuous improvement and enablement of the Stripe Implementation Methodology and it's associated tools, templates and processes

• Manage scope, time, cost and quality - The Engagement Manager provides well-established program/project governance to manage requirements in line with the agreed scope and business objectives. This is made possible through effective balance of time, cost, and quality via proactive program planning focused on business outcomes.

• Mitigate and Manage risk - Engagement Managers are responsible for providing proactive risk assessment, prevention and mitigation plans and the efficient identification, tracking, and resolution of issues and decisions using established tools and templates with internal and user stakeholders. Engagement Managers are the primary interface between the user and Stripe's Product and Engineering teams to drive implementation alignment to the forward roadmap and future capabilities.

• Provide Program / Project Governance - Leading into and throughout the Implementation Program and associated projects, the Engagement Manager will work in concert with the User's assigned Program / Project Manager to instantiate and execute on the agreed Program / Project Governance model and related Stakeholder Management and Communications plan

• Close out the project - Upon project completion, Engagement Managers ensure a smooth transition of the implemented Stripe capabilities into operation for the user. This includes complete knowledge transfer and the handover to Stripe Support

• Engage as part of a thriving internal Engagement Management Community - Our Engagement Managers actively participate in a global community of practitioners to continually evolve and improve the way in which Stripe leads and supports our Users through high impact and complex implementations of Stripe's payment infrastructure

We're looking for someone who meets the minimum requirements to be considered for the role. If you meet these requirements, you are encouraged to apply.

Minimum requirements:

• 7+ years of experience working with enterprise level strategic users on complex technology or business transformation programmes with a track record of top performance or a related field

• Ability to understand complex business requirements and craft tailored solutions

• Ability to quickly learn and explain technical concepts to Stripe's largest Users in a way which they will understand. Some may be deeply technical. Others may be more business focussed, so you'll need to talk to Users in a language they can understand

• Proven program management skills and experience

• Strong critical thinking skills, including the ability to identify suboptimal processes and drive more efficient ways of working

• Ability to recognize repeated user-facing issues and build scalable solutions

• Superior verbal and written communication skills

• Ability to operate independently in a highly ambiguous and fast-paced environment

• Demonstrated ability to engage with and lead executive stakeholders and key decision makers on the User side to drive towards an agreed outcome

• Experience in working with or in complex Enterprise organizational and decision making structures

• An ability to work collaboratively with and influence Stripe's Product and Engineering teams to advocate for our Users and continuously shape the forward roadmap of Stripe's applications

• Apply structured problem-solving and stakeholder management frameworks , drawing on experience from complex, multi-workstream client engagements to drive programme clarity, alignment and outcomes

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As the world enters an era of strategic competition, Anduril is committed to bringing cutting-edge autonomy, AI, computer vision, sensor fusion, and networking technology to the military in months, not years.

The successful candidate will work at our headquarters in Costa Mesa and lead a team responsible for the strategic planning, procurement, deployment, and lifecycle management of all IT hardware assets.

Key responsibilities include:

• Leading IT Hardware Operations: Manage and mentor a team responsible for IT procurement, asset management, device provisioning, and hardware lifecycle operations across all Anduril locations.

• Overseeing Procurement Strategy: Define and execute IT hardware procurement strategies, including vendor management, contract negotiations, cost optimisation, and supply chain coordination to ensure timely delivery of equipment.

• Managing Asset Lifecycle: Own the complete hardware asset lifecycle from requisition through deployment, maintenance, refresh cycles, and secure disposition, ensuring compliance with security and regulatory requirements.

• Optimising Oomnitza Platform: Serve as the primary owner of the Oomnitza hardware device management platform, driving continuous improvements in automation, integrations, reporting, and user experience.

• Developing Hardware Roadmap: Define and prioritise the roadmap for hardware standards, refresh cycles, emerging technologies, and asset management tool enhancements aligned with business growth and security requirements.

• Driving Process Excellence: Establish and champion hardware management policies, procedures, and best practices to ensure operational efficiency, cost effectiveness, and compliance with industry standards.

• Strategic Alignment: Partner with IT leadership, Finance, Security, and business stakeholders to align hardware strategies with organisational objectives and budget planning.

• Vendor Management: Build and maintain strategic relationships with hardware vendors, distributors, and service providers to ensure competitive pricing, quality service, and supply chain resilience.

• Data-Driven Decision Making: Monitor hardware inventory, utilisation metrics, procurement cycles, and costs; generate regular reports and insights for senior leadership to inform strategic decisions.

• Supporting Rapid Scaling: Enable Anduril's growth by ensuring efficient onboarding/offboarding processes, supporting new office openings, and maintaining hardware availability for global operations.

• Security and Compliance: Ensure all hardware procurement and management activities comply with security policies, including device encryption, secure provisioning, and audit requirements necessary for defence contractor operations.

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You'll be responsible for leading and growing the DACH Applied AI Architect team, establishing processes and best practices for your segment's pre-sales engagements based on your depth of experience and knowledge of the market, helping each team member achieve success, high productivity, and career growth, and representing Anthropic as a technical lead on some of its most important partnerships.

In collaboration with Sales, Product, and Engineering teams, you'll help large enterprise customers incorporate leading-edge AI systems into both internal business transformation initiatives and customer-facing products. You will also help build technical GTM plays for Anthropic’s products and define high-value industry solutions.

Responsibilities:

• Hire, manage and mentor a team of Applied AI Architects for DACH, providing both technical guidance and career development
• Set goals and reviews for your team, promoting growth and output
• Work with a handful of highest-value enterprise customers on their overall AI adoption strategies, focusing on pre-sales technical excellence including use case scoping, architecture reviews, technical champion building, technical adoption workshops and POC execution
• Partner closely with your aligned GTM leadership to understand customer requirements and co-build GTM strategies to drive adoption across all industry verticals
• Own the technical portions of pre-sales engagements, ensuring your team provides compelling demos and validates customer ROI from Anthropic products
• Develop scalable technical engagement frameworks and reusable assets tailored for all non-tech sectors, including Financial Services & Insurance, Healthcare, Telco, Retail and others.
• Drive collaboration from cross-functional teams to influence and unify stakeholders at all levels of the organization to drive business outcomes
• Travel to customer sites for executive-level sessions, technical workshops, and building relationships
• Establish a shared vision for creating solutions that enable beneficial and safe AI
• Lead the vision, strategy, and execution of innovative solutions that leverage our latest models' capabilities
• Contribute to thought leadership through conference presentations, webinars, and technical content creation
• Stay current with emerging AI/ML trends and competitive landscape across all major Industries verticals

You may be a good fit if you have:

• 7+ years of experience as an Solutions Architect, Sales Engineer, or similar pre-sales technical role
• 3+ years of technical go-to-market management experience, specifically managing pre-sales teams
• Experience working with and selling to large enterprise customers across multiple verticals
• Demonstrated ability to navigate and articulate complex technical, organisational and regulatory requirements of large enterprises, in particular in regulated industries (e.g FSI, Healthcare & Life Sciences)
• A proven knowledge of the DACH market and its local specificities (regulatory, cultural, technical…)
• Experience framing and delivering enterprise AI use cases (productivity, workflow transformation) and or scoping large enterprise adoption programs
• Deep technical proficiency with enterprise AI deployments, API integrations, and production LLM use cases
• Demonstrated ability to build scalable, repeatable processes and frameworks that work across diverse customer segments
• An organisational mindset and enjoy building foundational teams in a relatively unstructured environment
• Excellent communication, collaboration, and coaching abilities
• Comfort dealing with highly uncertain, ambiguous, and fast-moving environments
• Strong executive presence and ability to foster deep relationships with technical leaders and engineering teams
• High-level familiarity with the architecture and operation of LLM and/or ML in general
• Experience with prompt engineering, LLM evaluation, and architecting AI-powered systems
• Ability to make ambiguous problems clear and identify core principles that can translate across scenarios
• A passion for making powerful technology safe and societally beneficial
• Creative thinking about the risks and benefits of new technologies, beyond past checklists and playbooks
• A track record of staying current with emerging AI research and industry trends

Strong candidates may also have:

• 10+ years technical experience
• 5+ years managing AI technical teams in hypergrowth (ideally from 0 to 30+)
• Previous experience leading solutions architect or pre-sales teams through rapid growth
• Proven experience and understanding across all key non-tech industry verticals, in particular the regulated industries: Financial Services, Insurance, Healthcare, Life Sciences, Telco, Retail, Consumer Goods, Manufacturing, Oil & Gas, etc.
• In addition to English, native or fluency in a DACH language
• Demonstrated experience in defining and delivering enterprise AI use cases in regulated industries: e.g Banking, Insurance, Healthcare and Life sciences
• Track record building technical playbooks and assets that scale across diverse customer segments
• Understanding of both digital-native technical requirements (API integration, developer experience) and traditional enterprise needs (security, compliance, change management)
• Background at enterprise AI software or API-first companies serving large enterprise customers
• Proven experience building a DACH AI team

Logistics

Minimum education: Bachelor’s degree or an equivalent combination of education, training, and/or experience Required field of study: A field relevant to the role as demonstrated through coursework, training, or professional experience Minimum years of experience: Years of experience required will correlate with the internal job level requirements for the position Location-based hybrid policy: Currently, we expect all staff to be in one of our offices at least 25% of the time. However, some roles may require more time in our offices. Visa sponsorship: We do sponsor visas! However, we aren't able to successfully sponsor visas for every role and every candidate. But if we make you an offer, we will make every reasonable effort to get you a visa, and we retain an immigration lawyer to help with this.

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As a dedicated Customer Success Manager, you'll be the strategic partner and trusted advisor to universities - helping them harness Claude's full potential of all our Claude capabilities - API, Claude for Enterprise, and Claude Code to amplify their social impact.

You'll develop genuine partnerships with education institutions gaining a deep understanding of their mission, strategic objectives, programmatic goals, and technical capacity. Drawing on your education expertise, business acumen, and technical knowledge, you'll serve as a strategic advisor throughout their journey,helping them identify the right Claude capabilities for their specific objectives while providing best practices tailored to the unique constraints of institutions and education organisations.

You'll help universities scale their AI usage safely and effectively, implementing change management strategies and driving toward impact for students, faculty, and administrators.

Responsibilities:

• Build and maintain strategic relationships with key university decision-makers while serving as the primary point of contact between universities and Anthropic, navigating complex academic stakeholder ecosystems including faculty, administrators, IT departments, and procurement offices.

• Become an expert in Anthropic's products across API, Claude for Enterprise, and Claude Code, understanding the technical nuances and best practices for each to guide customers to the right solutions

• Monitor usage patterns and proactively drive adoption,identifying optimisation opportunities, addressing underutilisation across consumption-based (API) and seat-based products, and discovering new applications for Claude across departments and workflows

• Develop and execute change management strategies appropriate for universities, driving adoption through Train the Trainer programs, Centre of Excellence development, and organisational enablement that respects education institutions constraints and decision-making processes

• Create and maintain enablement resources ,identifying opportunities to develop scalable assets that drive efficiency across the partner portfolio

• Serve as the customer’s thought partner, enhancing their knowledge of Claude products by socialising Anthropic’s product roadmap, driving awareness on new products and engaging Product PMs

• Identify and create opportunities for thought leadership and community activation, developing 1:many engagement programs such as webinars, cohort-based learning, and peer networking that extend impact beyond individual partner relationships

• Design initiatives that showcase impactful use cases for teaching, learning and research, and helping them embed and deploy AI while uncovering its full range of capabilities in teaching, research, and administration.

You may be a good fit if you have:

• 5+ years of experience in higher education technology, preferably in SaaS or emerging technologies, with a strong background in Customer Success

• Demonstrated ability to navigate academic bureaucracies and build consensus among diverse stakeholders including faculty, administrators, and IT departments

• Deep understanding of higher education buying cycles, decision-making processes, and key pain points, with a track record of driving adoption across academic institutions

• Excellent communication skills with the ability to translate technical concepts for various audiences, from faculty and researchers to senior administration

• Technical fluency with ability to understand and articulate AI/ML concepts, API integrations, and software implementation patterns

• Experience explaining and demonstrating technical products to various audiences

• Strategic mindset to identify growth opportunities and translate them into actionable expansion plans

• Strong cross-functional collaboration skills with ability to advocate effectively for customer needs

• Passion for both AI and social impact work, with strong interest in ensuring frontier AI systems are developed safely, ethically, and deployed to benefit society

• A knack for bringing order to chaos and an enthusiastic “roll up your sleeves'' mentality. You are a true team player

The annual compensation range for this role is listed below.

For sales roles, the range provided is the role’s On Target Earnings (“OTE”) range, meaning that the range includes both the sales commissions/sales bonuses target and annual base salary for the role.

Annual Salary: $200,000-$260,000 USD

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About the Role:

As the manager of the Industries Solutions Architect team within Applied AI at Anthropic, you will drive the adoption of frontier AI in partnership with the rest of the go-to-market organisation. Our Industries customers include Fortune 500 companies within verticals like financial services, healthcare life sciences, and retail.

Responsibilities:

• Hire, manage, and guide a team of pre-sales Solutions Architects by providing both technical guidance and career development.
• Set goals for your team in collaboration with sales and other parts of the organisation that establish baseline expectations for performance.
• Act as a technical sponsor for high-value strategic customers and advise them on their overall AI adoption strategies or use case scoping and POC execution.
• Partner closely with Industries sales leadership to identify new strategies to drive adoption of Anthropic products within specific verticals or horizontal use cases.
• Work with cross-functional teams like product and engineering to ensure Anthropic prioritises customer feedback or resolves blockers to adoption.
• Travel to customer sites or conferences for executive-level sessions, technical workshops, and relationship building.
• Establish a shared vision for creating solutions that enable beneficial and safe AI in technology products.
• Contribute to thought leadership through conference presentations, webinars, and technical content creation.
• Stay current with emerging AI/ML trends and the competitive landscape.

Requirements:

• 7+ years of experience as a Solutions Architect, Sales Engineer, or similar pre-sales technical role.
• 3+ years of technical pre-sales management experience.
• Have sold complex technical products to Fortune 500 companies, especially in verticals like financial services, healthcare life sciences, and retail.
• Have deep technical proficiency with enterprise AI use cases, API integrations, and LLM deployments.
• Thrive in building and rapidly scaling teams and processes within ambiguous and fast-moving environments.
• Have excellent communication, collaboration, and coaching abilities.
• Strong executive presence and ability to foster deep relationships with technical leaders and engineering teams at Fortune 500 companies.
• Have at least a high level familiarity with the architecture and operation of LLMs.
• Have a passion for making powerful technology safe and societally beneficial.
• Stay up-to-date and informed by taking an active interest in emerging research and industry trends within AI.

Preferred Qualifications:

• Enterprise pre-sales leadership at scale: 5+ years leading solution architect teams through hypergrowth (ideally 10 to 50+ people), with direct experience managing senior individual contributors and developing junior talent in complex enterprise software sales environments.
• AI Technical Depth + Executive Engagement: Hands-on experience with AI platforms and enterprise integration patterns, combined with proven track record engaging C-level stakeholders in $10M+ technical evaluations and enterprise sales cycles.
• Multi-Segment GTM Experience: Demonstrated success adapting technical approaches across customer segments (commercial to Fortune 100).

Salary: The annual compensation range for this role is $270,000-$345,000 USD.

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You will build and lead a team of Partner Solutions Architects, establish processes and best practices for partner-led pre-sales engagements, and represent Anthropic as the technical lead on its most important partnerships. In collaboration with Sales, Partnerships, Product, and Engineering, you will help partners incorporate leading-edge AI into their practices, accelerate indirect revenue, and execute long-term GTM strategy while maintaining our best-in-class safety standards.

Responsibilities:

Team Leadership & Development: Hire, manage, and mentor a team of Partner Solutions Architects. Set goals, run reviews, and coach each team member toward high productivity and career growth.

Strategic Technical Partnership: Act as the senior technical thought partner to Anthropic's GTM partnerships team. Co-build partner strategy with aligned GTM leadership, drive key programs, and align cross-functional stakeholders (Sales, Product, Engineering) behind partner outcomes.

Partner Enablement & Ecosystem: Embed your team with GSI and cloud partner technical teams to enable their AI practices, troubleshoot, and evangelize Anthropic in their developer communities. Represent Anthropic at partner events (GSI workshops, AWS/GCP summits, hackathons) and contribute technical content and thought leadership.

Joint Solution Development: Lead partners in identifying high-value, industry-specific GenAI applications. Develop joint solutions and codify reference architectures and best practices to accelerate time to deployment.

Customer Deal Support: Own the technical portion of partner-led pre-sales engagements. Intervene directly on strategic deals where partners are the primary delivery vehicle, providing deep solution architecture guidance.

Product Feedback: Gather and validate feedback on Anthropic's products from partner deployments and deliver it to Product and Engineering to inform roadmap and partner strategy.

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In this role, you'll apply enterprise-grade customer success practices to partnerships with mission-driven organisations. Anthropic's Beneficial Deployments team is focused on building AI for good through partnerships with high-impact organisations across education, public health, life sciences, economic mobility, and more.

As the dedicated Customer Success Manager, you'll be the strategic partner and trusted advisor across EMEA - helping them harness Claude's full potential of all our Claude capabilities - API, Claude for Enterprise, and Claude Code to amplify their social impact across program delivery, research, fundraising, and operations.

You'll develop genuine partnerships with organisations, gaining a deep understanding of their mission, strategic objectives, programmatic goals, and technical capacity. Drawing on your social impact expertise, business acumen, and technical knowledge, you'll serve as a strategic advisor throughout their journey,helping them identify the right Claude capabilities for their specific objectives while providing best practices tailored to the unique constraints of the social sector.

Your role focuses on helping non-profit organisations scale their AI adoption effectively, implement change management strategies suited to mission-driven cultures, optimise use cases for maximum social impact, and demonstrate value that supports continued investment and expansion.

As one of our early CSMs in EMEA, you'll be a pioneer - helping to build regional processes, establishing new customer relationships, and representing Anthropic's brand in a high-growth market. You'll operate with significant autonomy while maintaining strong alignment with global teams, requiring someone who thrives in ambiguous environments and can work effectively across time zones.

Responsibilities:

• Build trusting, strategic relationships with non-profit leaders, program officers, and mission-driven stakeholders to understand their organisational goals, programmatic needs, and social impact objectives, identifying opportunities for optimisation and expanded AI deployment

• Become an expert in Anthropic's products across API, Claude for Enterprise, and Claude Code, understanding the technical nuances and best practices for each to guide customers to the right solutions

• Leverage your deep knowledge of the customer and regional nuances to proactively drive usage planning, understanding current and future consumption/adoption and how it creates realised value for the customer

• Monitor usage patterns and proactively drive adoption,identifying optimisation opportunities, addressing underutilisation across consumption-based (API) and seat-based products, and discovering new applications for Claude across departments and workflows

• Create and maintain customer enablement resources ,identifying opportunities to develop scalable assets that drive efficiency across the partner portfolio

• Serve as the customer’s thought partner, enhancing their knowledge of Claude products by socialising Anthropic’s product roadmap, driving awareness on new products and engaging Product PMs

• Document and quantify value realised through social impact outcomes, program effectiveness metrics, cost savings, and mission amplification to build compelling cases for continued investment in AI

• Own the partnership experience across the organisation's lifecycle,managing comprehensive account and success plans grounded in the organisation's mission and social impact objectives, conducting Quarterly Impact Reviews that demonstrate measurable impact, and serving as the primary conduit between the organisation and Anthropic

You may be a good fit if you have:

• 5+ years of experience in customer-facing roles (Customer Success, Consulting, Solutions Architect, Solutions/Functional Consultant, Success Engineer or similar), with preference for experience supporting mission-driven organisations or working at the intersection of technology and public good,including non-profits, foundations, educational institutions, government agencies, or social impact programmes

• Experience driving success across both consumption-based and seat-based business models, with understanding of different expansion levers and success metrics for each

• Technical fluency with ability to understand and articulate AI/ML concepts, API integrations, and software implementation patterns

• Experience explaining and demonstrating technical products to various audiences

• Strategic mindset to identify growth opportunities for expanded social impact and translate them into actionable expansion plans

• Strong cross-functional collaboration skills with ability to advocate effectively for customer needs

• Passion for both AI and social impact work, with strong interest in ensuring frontier AI systems are developed safely, ethically, and deployed to benefit society

• A knack for bringing order to chaos and an enthusiastic “roll up your sleeves'' mentality. You are a true team player

• (Bonus) Fluency in French, German, Spanish or Italian

Annual compensation range for this role is £125,000-£165,000 GBP

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Head of Solutions Architects, Applied AI (Korea)

About Anthropic

Anthropic's mission is to create reliable, interpretable, and steerable AI systems. The company is a quickly growing group of committed researchers, engineers, policy experts, and business leaders working together to build beneficial AI systems.

About the Role

As the founding leader of Applied AI Solutions Architecture in Korea, you will drive the adoption of frontier AI by enabling the deployment of Anthropic's products (Claude for Enterprise, Claude Code, and API) across Korean enterprises and digital-first organisations. You'll leverage your technical skills and consultative sales experience to drive positive AI transformation that addresses our customers' business needs, meets their technical requirements, and provides a high degree of reliability and safety.

Responsibilities

• Build and manage the foundational team of Applied AI professionals in Seoul (Solutions Architects and Product Engineers) providing both technical guidance and career development
• Set goals and reviews for your team, promoting growth and output
• Work with a handful of highest-value enterprise customers on their overall AI adoption strategies, focusing on pre-sales technical excellence including use case scoping, technical champion building, and POC execution
• Partner closely with your aligned GTM leadership to understand customer requirements & co-build GTM strategies to drive adoption for Korean enterprise customers
• Contribute to thought leadership through conference presentations, webinars, and technical content creation
• Own the technical portions of pre-sales engagements, ensuring your team provides compelling demos and validates enterprise customer ROI from Anthropic products
• Drive collaboration from cross-functional teams to influence and unify stakeholders at all levels of the organisation to drive business outcomes
• Travel regularly to customer sites for executive-level sessions, technical workshops, and building relationships
• Establish a shared vision for creating solutions that enable beneficial and safe AI in technology products
• Lead the vision, strategy, and execution of innovative solutions that leverage our latest models' capabilities
• Stay current with emerging AI/ML trends and competitive landscape in the Korean enterprise tech sector

Requirements

• 7+ years of experience as a Solutions Architect, Sales Engineer, or similar pre-sales technical role
• 3+ years of technical go-to-market management experience, specifically managing pre-sales teams
• Native or business-level fluency in Korean and professional proficiency in English
• Experience working with Korean enterprise customers and understanding local business culture and decision-making processes
• Experience with the unique technical requirements and technical procurement process of enterprise tech companies
• Deep technical proficiency with enterprise AI deployments, API integrations, and production LLM use cases
• Have an organisational mindset and enjoy building foundational teams in a relatively unstructured environment
• Have excellent communication, collaboration, and coaching abilities
• Are comfortable dealing with highly uncertain, ambiguous, and fast-moving environments typical of the tech industry
• Strong executive presence and ability to foster deep relationships with technical leaders and engineering teams
• Have at least a high level familiarity with the architecture and operation of large language models and/or ML in general
• Experience with prompt engineering, LLM evaluation, and architecting AI-powered systems
• Make ambiguous problems clear and identify core principles that can translate across scenarios
• Have a passion for making powerful technology safe and societally beneficial
• Think creatively about the risks and benefits of new technologies, and think beyond past checklists and playbooks
• Stay up-to-date and informed by taking an active interest in emerging research and industry trends
• Understanding of developer tooling, SDKs, and technical integration patterns common in enterprise tech companies

Benefits

• Competitive salary and benefits package
• Opportunity to work with a talented and diverse team
• Professional development and growth opportunities
• Flexible work arrangements

How to Apply

If you're interested in this opportunity, please submit your resume and a cover letter explaining why you're a great fit for this role. We can't wait to hear from you!

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As an Enterprise Customer Success Manager for DNB, you'll be the strategic partner and a trusted advisor to our most complex customers with a portfolio of innovative, technology-forward companies,from high-growth to established tech leaders,helping them harness the full potential of all our Claude capabilities - API, Claude for Enterprise, and Claude Code.

You'll work with organisations that move fast and push the boundaries of what's possible with LLM technology. Developing genuine partnerships with customers, gaining a deep understanding of their business objectives, strategic direction, AI vision, and technical needs.

You'll draw on both your business acumen and technical expertise to serve as a strategic advisor throughout their journey with us.

In partnership with the broader account team you will help customers identify the right Claude capabilities for their specific business objectives, working closely with them to provide best practices and guidance while supporting them as their usage (consumption & seat based) grows and evolves.

Your role focuses on helping customers scale their usage effectively, drive model and use case optimisations, implement change management strategies, and maximise the value of their investment through expanded use cases across their organisation.

The insights you gather from your customers will directly inform our research priorities, product development, and go-to-market strategies , making you a key voice in shaping how we build and deliver ongoing value as a business.

Responsibilities:

• Build trusting, strategic relationships with key customer decision makers to understand their business and objectives, identifying opportunities for optimisation and expansion

• Become an expert in Anthropic's products across API, Claude Code and Claude for Enterprise, understanding the technical nuances and best practices for each to guide customers to the right solutions

• Leverage your deep knowledge of the customer and other Digital Native Businesses to proactively drive usage planning, understanding current and future consumption/ adoption and how it creates realised value for the customer

• Monitor usage patterns and identify optimisation opportunities, proactively addressing underutilisation across both consumption-based (API) and seat-based (Claude for Enterprise / Claude Code) products to drive full value from contracted commitments

• Serve as the customer’s thought partner, enhancing their knowledge of Claude products by socialising Anthropic’s product roadmap, driving awareness on new products and engaging Product PMs

• Document and quantify customer value realised through business outcomes, ROI, and impact metrics to build compelling internal business cases for continued and expanded investment

• Identify potential use cases and lines of business not currently onboarded, partnering with customers and Sales to discover new applications for Claude across different departments, teams, and workflows

• Develop and execute change management strategies to drive end-user adoption and maximise value within customer organisations, including Train the Trainer programs, Centre of Excellence development, and organisational enablement

• Own the customer experience across their lifecycle , managing comprehensive account and success plans grounded in the customer's business objectives, conducting Quarterly Business Reviews, and serving as the primary conduit between the customer and Anthropic

• Develop scalable engagement strategies and playbooks for your DNB portfolio, balancing high-touch strategic accounts with efficient coverage models to maximise impact across all customers

You may be a good fit if you have:

• 6+ years of experience in Customer Success, Technical Account Management, or Solutions Engineering

• Experience working with technology companies, SaaS platforms, or digital-first businesses,ideally including high-growth and established tech companies

• Technical fluency with ability to understand and articulate AI/ML concepts, API integrations, and software implementation patterns across a set of diverse stakeholders,from developers and product managers to executives and end users

• Experience driving success across both consumption-based and seat-based business models, with understanding of different expansion levers and success metrics for each

• Strategic mindset to identify growth opportunities and translate them into actionable expansion plans

• Proven track record managing a portfolio of accounts while maintaining strong relationships and driving measurable outcomes

• Cross-functional collaborator who represents the customer in a positive, proactive manner, rallying everyone around paths forward that solve customer needs

• Passion for AI and interest in responsible development of advanced systems

• A knack for bringing order to chaos and an enthusiastic “roll up your sleeves” mentality,you’re a true team player

Annual compensation range for this role is $200,000-$315,000 USD.

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As a Customer Success Manager at Anthropic, you'll be the strategic partner and trusted advisor to our most complex customers across EMEA helping them harness the full potential of all our Claude capabilities - API, Claude for Enterprise, and Claude Code.

You'll develop genuine partnerships with customers, gaining a deep understanding of their business objectives, strategic direction, AI vision, and technical needs.

In partnership with the broader account team you will help customers identify the right Claude capabilities for their specific business objectives, working closely with them to provide best practices and guidance while supporting them as their usage (consumption & seat based) grows and evolves.

Your role focuses on helping customers scale their usage effectively, implement change management strategies, optimize use cases, and maximize the value of their investment through expanded use cases across their organization.

The insights you gather from your customers will directly inform our research priorities, product development, and go-to-market strategies , making you a key voice in shaping how we build and deliver ongoing value as a business.

As one of our early CSMs in EMEA, you'll be a pioneer - helping to build regional processes, establishing new customer relationships, and representing Anthropic's brand in a high-growth market.

You'll operate with significant autonomy while maintaining strong alignment with global teams, requiring someone who thrives in ambiguous environments and can work effectively across time zones.

Responsibilities:

• Build trusting, strategic relationships with key EMEA customer decision makers to understand their business and objectives, identifying opportunities for optimization and expansion
• Become an expert in Anthropic's products across API, Claude for Enterprise, and Claude Code, understanding the technical nuances and best practices for each to guide customers to the right solutions
• Leverage your deep knowledge of the customer and regional nuances to proactively drive usage planning, understanding current and future consumption/ adoption and how it creates realized value for the customer
• Monitor usage patterns and identify optimization opportunities, proactively addressing underutilization across both consumption-based (API) and seat-based (Claude for Enterprise / Claude Code) products to drive full value from contracted commitments
• Serve as the customer’s thought partner, enhancing their knowledge of Claude products by socializing Anthropic’s product roadmap, driving awareness on new products and engaging Product PMs as the voice of EMEA customers
• Document and quantify customer value realized through business outcomes, ROI, and impact metrics to build compelling internal business cases for continued and expanded investment
• Identify potential use cases and lines of business not currently onboarded, partnering with customers to discover new applications for Claude across different departments, teams, and workflows
• Develop and execute change management strategies to drive end-user adoption and maximize value within customer organizations, including Train the Trainer programs, Center of Excellence development, and organizational enablement
• Own the customer experience across their lifecycle , managing comprehensive account and success plans grounded in the customer's business objectives, conducting Quarterly Business Reviews, and serving as the primary conduit between the customer and Anthropic
• Build Anthropic's brand and customer relationships as a member of the first in-region CS team, developing EMEA-specific processes, playbooks, and best practices where needed that account for regional business cultures

Requirements:

• 6+ years of experience in customer-facing roles (Customer Success, Consulting, Solutions Architect, Solutions/ Functional Consultant, Success Engineer or similar)
• Experience driving success across both consumption-based and seat-based business models, with understanding of different expansion levers and success metrics for each
• Technical fluency with ability to understand and articulate AI/ML concepts, API integrations, and software implementation patterns
• Experience explaining and demonstrating technical products to various audiences
• Strategic mindset to identify growth opportunities and translate them into actionable expansion plans
• Cross-functional collaborator who represents the customer in a positive, proactive manner, rallying everyone around paths forward that solve customer needs
• Strong project management skills and ability to manage multiple customer relationships
• Passion for AI and interest in responsible development of advanced systems
• Experience working in and building a growing region, while navigating across time zones with US-based headquarters
• A knack for bringing order to chaos and an enthusiastic “roll up your sleeves'' mentality

Bonus:

• Fluency in French, German, Spanish or Italian

Logistics:

• Minimum education: Bachelor’s degree or an equivalent combination of education, training, and/or experience
• Required field of study: A field relevant to the role as demonstrated through coursework, training, or professional experience
• Minimum years of experience: Years of experience required will correlate with the internal job level requirements for the position
• Location-based hybrid policy: Currently, we expect all staff to be in one of our offices at least 25% of the time. However, some roles may require more time in our offices.
• Visa sponsorship: We do sponsor visas! However, we aren't able to successfully sponsor visas for every role and every candidate. But if we make you an offer, we will make every reasonable effort to get you a visa, and we retain an immigration lawyer to help with this.

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Anthropic's mission is to create reliable, interpretable, and steerable AI systems. We want AI to be safe and beneficial for our users and for society as a whole.

About The Role

The Enterprise SaaS team owns the collaboration and productivity platforms every person at Anthropic touches every day , Google Workspace, Slack, and the surrounding ecosystem of enterprise tools. We're responsible for tenant-wide architecture, API-level integration, and the governance that keeps these platforms secure and scalable as the company doubles and doubles again.

You'll make the architecture decisions that shape how thousands of people work: data governance for collaboration content, the application side of SSO and SCIM provisioning, and the integrations that fill gaps the vendors left open. You'll write Python against SaaS APIs where the admin console stops, and you'll be the final escalation tier when the vendor docs stop helping. The scope is the full collaboration stack , cloud infrastructure and endpoints live with separate teams, so this role goes deep rather than wide.

If you've hit the ceiling of what the admin console can do and started solving problems in code, this is that job. You'll partner closely with IT Operations, Security, and the IAM team on the identity and access layer everything else depends on. This role is high-autonomy: you'll define tenant architecture, write the integrations, and represent the SaaS platform across IT. Your work will directly shape how we scale to AI Safety Level 4 and beyond.

Responsibilities

• Own tenant-wide architecture for Google Workspace, Slack, and core collaboration platforms

• Design compartmentalization and data-governance models that scale with the company

• Build integrations and automation against SaaS APIs to automate provisioning and catch drift

• Configure the application side of SSO connections and SCIM attribute mappings

• Serve as the final escalation tier for platform issues Support can't resolve

• Lead vendor relationships , roadmap influence, escalation paths, engineering-level dialogue

• Partner with Corporate Security on SaaS hardening, third-party app governance, and compliance controls

• Own platform configuration as code , auditable, repeatable, and version-controlled

You may be a good fit if you

• Have 8+ years building secure IT systems in complex environments

• Excel at solving ambiguous problems with multiple stakeholders

• Communicate technical concepts clearly to any audience

• View IT Engineering as requiring product engineering rigor

• Successfully deliver complex projects from conception to production

• Write clear documentation as a natural part of your workflow

• Have deep, hands-on experience with enterprise administration of Google Workspace and Slack

• Have built integrations against SaaS APIs, not just configured through consoles

• Have been the final escalation tier

Strong candidates may also

• Have transformed traditional IT operations into engineering-driven organizations

• Have built strong partnerships with Security and Engineering teams

• Practice modern development methods (code reviews, testing, CI/CD)

• Work effectively in distributed teams

• Have experience with Infrastructure as Code approaches to SaaS configuration

• Have designed data governance or access controls for collaboration platforms

• Have experience with SCIM provisioning and SSO federation from the application side

• Have participated in M&A initiatives and led post-acquisition tenant consolidation , merging collaboration platforms, reconciling identity, migrating data

Technical Skills

Deep, hands-on experience with:

• Programming against SaaS APIs and SaaS API integrations

• Google Workspace administration

• Slack administration and APIs

• Identity protocols (SAML, OAuth, OIDC, SCIM)

• Enterprise collaboration platform architecture

• Security and compliance frameworks

Salary

The annual compensation range for this role is $275,000-$325,000 USD.

Logistics

Minimum education: Bachelor’s degree or an equivalent combination of education, training, and/or experience

Required field of study: A field relevant to the role as demonstrated through coursework, training, or professional experience

Minimum years of experience: Years of experience required will correlate with the internal job level requirements for the position

Location-based hybrid policy: Currently, we expect all staff to be in one of our offices at least 25% of the time. However, some roles may require more time in our offices.

Visa sponsorship: We do sponsor visas! However, we aren't able to successfully sponsor visas for every role and every candidate. But if we make you an offer, we will make every reasonable effort to get you a visa, and we retain an immigration lawyer to help with this.

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You'll leverage your technical skills and consultative sales experience to drive positive AI transformation that addresses our customers' business needs, meets their technical requirements, and provides a high degree of reliability and safety.

Responsibilities:

• Hire, manage and mentor a team of Applied AI Architects for Northern Europe, providing both technical guidance and career development
• Set goals and reviews for your team, promoting growth and output
• Work with a handful of highest-value enterprise customers on their overall AI adoption strategies, focusing on pre-sales technical excellence including use case scoping, architecture reviews, technical champion building, technical adoption workshops and POC execution
• Partner closely with your aligned GTM leadership to understand customer requirements and co-build GTM strategies to drive adoption across all industry verticals
• Own the technical portions of pre-sales engagements, ensuring your team provides compelling demos and validates customer ROI from Anthropic products
• Develop scalable technical engagement frameworks and reusable assets tailored for all non-tech sectors, including Financial Services & Insurance, Healthcare, Telco, Retail and others.

You may be a good fit if you have:

• 7+ years of experience as a Solutions Architect, Sales Engineer, or similar pre-sales technical role
• 3+ years of technical go-to-market management experience, specifically managing pre-sales teams
• Experience working with and selling to large enterprise customers across multiple verticals
• Demonstrated ability to navigate and articulate complex technical, organisational and regulatory requirements of large enterprises, in particular in regulated industries (e.g FSI, Healthcare & Life Sciences)
• A proven knowledge of the Northern European market and its local specificities (regulatory, cultural, technical…)
• Experience framing and delivering enterprise AI use cases (productivity, workflow transformation) and/or scoping large enterprise adoption programs
• Deep technical proficiency with enterprise AI deployments, API integrations, and production LLM use cases
• Demonstrated ability to build scalable, repeatable processes and frameworks that work across diverse customer segments
• An organisational mindset and enjoy building foundational teams in a relatively unstructured environment
• Excellent communication, collaboration, and coaching abilities
• Comfort dealing with highly uncertain, ambiguous, and fast-moving environments
• Strong executive presence and ability to foster deep relationships with technical leaders and engineering teams
• High-level familiarity with the architecture and operation of LLM and/or ML in general
• Experience with prompt engineering, LLM evaluation, and architecting AI-powered systems
• Ability to make ambiguous problems clear and identify core principles that can translate across scenarios
• A passion for making powerful technology safe and societally beneficial
• Creative thinking about the risks and benefits of new technologies, beyond past checklists and playbooks
• A track record of staying current with emerging AI research and industry trends or similar.

Strong candidates may also have:

• 10+ years technical experience
• 5+ years managing AI technical teams in hypergrowth (ideally from 10 to 50+)
• Previous experience leading solutions architect or pre-sales teams through rapid growth
• Proven experience and understanding across all key non-tech industry verticals, in particular the regulated industries: Financial Services, Insurance, Healthcare, Life Sciences, Telco, Retail, Consumer Goods, Manufacturing, Oil & Gas, etc.
• In addition to English, native or fluency in a Northern European language
• Demonstrated experience in defining and delivering enterprise AI use cases in regulated industries: e.g, Banking, Insurance, Healthcare and Life sciences
• Track record of building technical playbooks and assets that scale across diverse customer segments
• Understanding of both digital-native technical requirements (API integration, developer experience) and traditional enterprise needs (security, compliance, change management)
• Background at enterprise AI software or API-first companies serving large enterprise customers
• Proven experience building a Northern European AI team

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As our dedicated Enterprise Customer Success Manager for a global technology leader with 100k employees, you’ll be their strategic partner and trusted advisor helping them harness the full potential of all our Claude capabilities - API, Claude for Enterprise, and Claude Code.

You'll work with a global technology leader with 100k employees to actively deploy AI to reshape the technology landscape. You’ll be working with key partners who are moving fast and pushing the boundaries of what's possible with LLM technology.

Your role will entail developing genuine partnerships with the customer and key stakeholders, gaining a deep understanding of their multi-pronged business objectives, strategic direction, AI vision, and technical needs.

You'll draw on both your business acumen and technical expertise to serve as a strategic advisor throughout their journey with us.

In partnership with the broader account team, you will help customers identify the right Claude capabilities for their specific business objectives, working closely with them to provide best practices and guidance while supporting them as their usage (consumption & seat based) grows and evolves.

Your role focuses on helping customers scale their usage effectively, drive model and use case optimizations, implement change management strategies, and maximize the value of their investment through expanded use cases across their organization.

The insights you gather from your customers will directly inform our research priorities, product development, and go-to-market strategies , making you a key voice in shaping how we build and deliver ongoing value as a business.

Responsibilities:

• Build trusting, strategic relationships with key customer decision makers in complex, matrixed organizations; understand their business and objectives and identify opportunities for optimization and expansion

• Become an expert in Anthropic's products across API, Claude Code and Claude for Enterprise, understanding the technical nuances and best practices for each to guide customers to the right solutions

• Leverage your deep knowledge of the customer and other Digital Native Businesses to proactively drive usage planning, understanding current and future consumption/ adoption and how it creates realized value for the customer

• Monitor usage patterns and identify optimization opportunities, proactively addressing underutilization across both consumption-based (API) and seat-based (Claude for Enterprise / Claude Code) products to drive full value from contracted commitments

• Serve as the customer’s thought partner, enhancing their knowledge of Claude products by socializing Anthropic’s product roadmap, driving awareness on new products and engaging Product PMs

• Document and quantify customer value realized through business outcomes, ROI, and impact metrics to build compelling internal business cases for continued and expanded investment

• Identify potential use cases and lines of business not currently onboarded, partnering with customers and Sales/Product to discover new applications for Claude across different departments, teams, and workflows

• Develop and execute change management strategies to drive end-user adoption and maximize value within customer organizations, including Train the Trainer programs, Center of Excellence development, and organizational enablement

• Own the customer experience across their lifecycle , managing comprehensive account and success plans grounded in the customer's business objectives, conducting Quarterly Business Reviews, and serving as the primary conduit between the customer and Anthropic

• Develop scalable engagement strategies and playbooks for your customer that can be utilized across other high-touch strategic DNB accounts to maximize impact across all customers

You may be a good fit if you have:

• 8+ years of experience in Customer Success, Technical Account Management, or Solutions Engineering

• Experience working with both F10 and F500 technology companies, SaaS platforms, or digital-first businesses,ideally including high-growth and established tech companies

• Deep understanding of the AI landscape, including direct experience working for or with large technology companies with investments/products at every layer of the AI tech stack

• Technical fluency with ability to understand and articulate AI/ML concepts, API integrations, and software implementation patterns across a set of diverse stakeholders,from developers and product managers to executives and end users

• Experience driving success across both consumption-based and seat-based business models, with understanding of different expansion levers and success metrics for each

• Strategic mindset to identify growth opportunities and translate them into actionable expansion plans

• Proven track record managing a portfolio of accounts while maintaining strong relationships and driving measurable outcomes

• Cross-functional collaborator who represents the customer in a positive, proactive manner, rallying everyone around paths forward that solve customer needs

• Passion for AI and interest in responsible development of advanced systems

• A knack for bringing order to chaos and an enthusiastic "roll up your sleeves" mentality,you’re a true team player and view yourself as the COO of your customer accounts

Logistics

• Minimum education: Bachelor’s degree or an equivalent combination of education, training, and/or experience

• Required field of study: A field relevant to the role as demonstrated through coursework, training, or professional experience

• Minimum years of experience: Years of experience required will correlate with the internal job level requirements for the position

• Location-based hybrid policy: Currently, we expect all staff to be in one of our offices at least 25% of the time. However, some roles may require more time in our offices.

• Visa sponsorship: We do sponsor visas! However, we aren’t able to successfully sponsor visas for every role and every candidate. But if we make you an offer, we will make every reasonable effort to get you a visa, and we retain an immigration lawyer to help with this.

• We encourage you to apply even if you do not believe you meet every single qualification. Not all strong candidates will meet every single qualification as listed. Research shows that people who identify as being from underrepresented groups are more prone to experiencing imposter syndrome and doubting the strength of their candidacy, so we urge you not to exclude yourself prematurely and to submit an application if you’re interested in this work.

• We think AI systems like the ones we’re building have enormous social and ethical implications. We think this makes representation even more important, and we strive to include a range of diverse perspectives on our team.

• Your safety matters to us. To protect yourself from potential scams, remember that Anthropic recruiters only contact you from @anthropic.com email addresses.

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You'll work with organisations across diverse industries that are transforming their businesses with AI technology. Developing genuine partnerships with customers, gaining a deep understanding of their business objectives, strategic direction, AI vision, and technical needs. You'll draw on both your business acumen and technical expertise to serve as a strategic advisor throughout their journey with us.

In partnership with the broader account team you will help customers identify the right Claude capabilities for their specific business objectives, working closely with them to provide best practices and guidance while supporting them as their usage (consumption & seat based) grows and evolves. Your role focuses on helping customers scale their usage effectively, drive model and use case optimisations, implement change management strategies, and maximise the value of their investment through expanded use cases across their organisation.

The insights you gather from your customers will directly inform our research priorities, product development, and go-to-market strategies , making you a key voice in shaping how we build and deliver ongoing value as a business.

Responsibilities:

• Build trusting, strategic relationships with key customer decision makers to understand their business and objectives, identifying opportunities for optimisation and expansion
• Become an expert in Anthropic's products across API, Claude Code and Claude for Enterprise, understanding the technical nuances and best practices for each to guide customers to the right solutions
• Leverage your deep knowledge of the customer and their industry vertical to proactively drive usage planning, understanding current and future consumption/adoption and how it creates realised value for the customer
• Monitor usage patterns and identify optimisation opportunities, proactively addressing underutilisation across both consumption-based (API) and seat-based (Claude for Enterprise / Claude Code) products to drive full value from contracted commitments
• Serve as the customer's thought partner, enhancing their knowledge of Claude products by socialising Anthropic's product roadmap, driving awareness on new products and engaging Product PMs
• Document and quantify customer value realised through business outcomes, ROI, and impact metrics to build compelling internal business cases for continued and expanded investment
• Identify potential use cases and lines of business not currently onboarded, partnering with customers and Sales to discover new applications for Claude across different departments, teams, and workflows
• Develop and execute change management strategies to drive end-user adoption and maximise value within customer organisations, including Train the Trainer programs, Centre of Excellence development, and organisational enablement
• Own the customer experience across their lifecycle , managing comprehensive account and success plans grounded in the customer's business objectives, conducting Quarterly Business Reviews, and serving as the primary conduit between the customer and Anthropic
• Develop scalable engagement strategies and playbooks for your Industry portfolio, balancing high-touch strategic accounts with efficient coverage models to maximise impact across all customers

Requirements:

• 6+ years of experience in Customer Success, Technical Account Management, or Solutions Engineering
• Experience working with enterprises in Financial Services, Systems Integrators, Semiconductor, Manufacturing or Retail industries
• Technical fluency with ability to understand and articulate AI/ML concepts, API integrations, and software implementation patterns across a set of diverse stakeholders,from developers and product managers to executives and end users
• Experience driving success across both consumption-based and seat-based business models, with understanding of different expansion levers and success metrics for each
• Strategic mindset to identify growth opportunities and translate them into actionable expansion plans
• Proven track record managing a portfolio of accounts while maintaining strong relationships and driving measurable outcomes
• Cross-functional collaborator who represents the customer in a positive, proactive manner, rallying everyone around paths forward that solve customer needs
• Passion for AI and interest in responsible development of advanced systems
• A knack for bringing order to chaos and an enthusiastic 'roll up your sleeves' mentality,you're a true team player

Salary:

The annual compensation range for this role is $200,000-$260,000 USD.

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This role goes beyond building models; it's about designing agentic systems, AI-assisted workflows, and data-driven decision engines that help the company scale faster than headcount.

You will be at the forefront of developing the next generation of autonomous systems that power both customer-facing products and internal operations, from optimizing payment experiences to accelerating development, testing, troubleshooting, and product creation.

Responsibilities:

• Architect, build, and deploy LLM-powered applications that augment and automate key workflows across Yuno, from customer service and new product development to internal agentic workflows that optimize critical company processes.

• Design autonomous AI systems that can execute technical analysis, testing, troubleshooting, and decision-making at scale.

• Develop AI-driven tools that create measurable business impact, improving efficiency, accelerating innovation, and driving revenue growth.

Operational Intelligence & Scalability:

• Identify areas across Yuno where AI can generate efficiency gains, reducing manual work, optimizing processes, and enabling smarter operations.

• Build AI systems that enable Yuno to scale without exponential growth in headcount, thereby creating sustainable productivity and organizational intelligence.

Data & Model Optimization:

• Lead fine-tuning and contextual optimization of AI models using Yuno's proprietary data.

• Continuously refine performance through structured feedback loops, observability metrics, and user interaction data.

• Ensure adherence to privacy, compliance, and ethical AI principles in all model development.

Cross-Functional Collaboration & Innovation:

• Work closely with data, product, and infrastructure teams to define the long-term AI roadmap for Yuno.

• Experiment with emerging AI technologies to identify new capabilities that can drive differentiation and strategic advantage.

• Contribute to a culture of experimentation, rapid iteration, and continuous learning across the AI function.

The skills you need:

• 5+ years of professional experience in AI/ML development, with at least 2 years focused on LLMs, RAG, or agentic systems.

• Strong engineering and product mindset, capable of balancing technical depth with strategic impact.

• Exceptional communication and collaboration skills to work across product, engineering, and data functions.

• Passion for pushing the boundaries of applied AI and creating systems that drive real business transformation.

• Willing to work from the Hyderabad office.

Minimum Qualifications:

• LLMs & RAG: Proven experience designing and deploying systems using models like GPT, Claude, Gemini, or similar, including Retrieval-Augmented Generation (RAG) pipelines and contextual retrieval systems.

• AI Agents & Multi-Agent Systems: Hands-on experience with Crew.ai, LangChain, LangGraph, or similar frameworks to build orchestrated agentic workflows.

• Fine-Tuning & Context Engineering: Expertise in supervised fine-tuning (SFT), LoRA, or custom dataset adaptation for domain-specific tasks.

• Programming & Frameworks: Proficiency in Python, GO, and AI/ML libraries such as PyTorch, TensorFlow, or JAX.

• AI Infrastructure: Experience designing scalable, production-ready AI systems in AWS, GCP, or Azure, with a deep understanding of vector databases, model serving, and inference optimization.

• Observability & Monitoring: Familiarity with LangSmith, LangFuse, or equivalent tools for tracking, debugging, and evaluating LLM performance.

• API Integration: Expertise in integrating AI systems with RESTful APIs and internal platforms to create seamless, usable products.

Preferred Qualifications:

• Experience using LlamaIndex, Hugging Face, or similar open-source frameworks.

• Strong understanding of context optimization, embedding strategies, and knowledge retrieval.

• Familiarity with MLOps, CI/CD pipelines, and production deployment best practices.

• Prior experience in fintech, payments, or other data-intensive and regulated industries.

• Analytical rigor and ability to translate business objectives into measurable AI outcomes.

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You will work closely with state governments, public sector partners, and SpruceID teams to design and deliver secure, private, and accessible mobile experiences. This role combines hands-on development with customer-facing delivery, ensuring mobile applications meet high technical standards and real-world public sector needs.

Responsibilities:

• Design, build, and maintain mobile applications for iOS and Android using frameworks such as Swift, Kotlin, Flutter, or React Native
• Ensure mobile apps meet government requirements for security, privacy, accessibility, and reliability
• Collaborate with backend engineers to integrate APIs and services into robust mobile experiences
• Translate customer and policy requirements into mobile-first product designs and implementations
• Work closely with UX designers to deliver intuitive and inclusive user experiences for public sector audiences
• Partner with customer delivery leads to ensure successful deployments, testing, and operations in production environments
• Contribute to standards adoption by ensuring mobile implementations align with global digital identity protocols
• Provide technical guidance to public sector partners on mobile app deployment, security, and operations

Qualifications:

• 5+ years of experience building and shipping production mobile apps for iOS and/or Android
• Proficiency in at least one mobile development stack: Swift, Kotlin, Flutter, or React Native
• Experience building backend services and APIs, and integrating mobile apps
• Strong understanding of mobile security, including secure storage, authentication, and encryption practices
• Experience with low-level protocols such as Bluetooth or NFC
• Familiarity with accessibility standards and inclusive design practices for mobile apps
• Excellent communication skills and ability to work directly with customers, ideally in consulting or delivery contexts
• Based in the US and willing to engage directly with state government partners

Bonus Qualifications:

• Experience delivering mobile solutions in public sector or other highly regulated environments
• Knowledge of identity standards and protocols such as OAuth, OpenID Connect, or mDL (mobile driver’s license)
• Experience with CI/CD pipelines, automated testing, and mobile app deployment practices

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Role Summary endPoint As our AI Deployment Strategist, you'll be the catalyst driving the adoption and scaling of cutting-edge AI solutions. It's a purely IC role. You'll work at the intersection of innovation and impact, empowering businesses to leverage GenAI for transformative results. You'll partner with Sales Executives in tailoring Mistral's offering into impactful solutions meeting with prospects needs You'll design implementation projects and scope the required resources on both Mistral and customer side You'll guide companies in integrating GenAI solutions, making AI a tangible part of their operations. You'll drive the scaling of GenAI technologies, ensuring seamless transitions from concept to production. You'll partner closely with our product and science teams to deliver state-of-the-art AI solutions tailored to client needs. You'll tackle complex business problems with AI, delivering measurable outcomes and strategic advantages. You'll contribute to the evolution of AI technology, influencing how businesses operate and compete in the modern world. You will travel approximately 30 to 60% of your time. Your role will involve spending time at the client’s office.

Your scope will be as follows: Pre-Sales & Sales Activities: Conduct pre-sales calls to understand potential clients' needs, challenges, and aspirations. Lead qualification calls to pinpoint prospects who would gain the most from our solutions. Collaborate with the sales team to advance the sale pipeline, providing technical expertise and insights where necessary. Product Implementation, Integration & Deployment: Guide and support customers in deploying our models and products into their infrastructure. Work closely with customers to fine-tune models according to their specific requirements. Assist clients in integrating our APIs into their front-end interfaces, ensuring a smooth user experience. Regularly liaise with the product and technical teams to relay feedback and suggest improvements. Design and develop product features that would meet the need of many customers. Customer Success & Support: Continually ensure that the customer is maximizing the product's potential. Provide post-deployment support, addressing any issues or challenges that arise promptly. Conduct periodic reviews with customers to ascertain their satisfaction and gather feedback. Offer recommendations for product optimisations or new features based on customer feedback. Develop these features if needed. Delivering value to the customers: Execute on effective technical discovery to understand potential clients' needs, challenges, and desired outcomes in collaboration with Account Executives. Contribute to effectively identifying, qualifying, and disqualifying opportunities where Mistral solutions can unlock the most value for the customer. On the project, Influence evaluation criteria and gain control of evaluations and the evaluation process Create a strategic vision for the customer on the project, based on a deep understanding of their strategy, desired positive business outcomes, and required capabilities.

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We believe the future of law will be built by 'AI-Native Law Firms' , firms that are managed, scaled, and optimized by intelligent systems rather than manual processes and endless administrative work. Eve's technology augments the capabilities of attorneys across every stage of a case , from intake and document review to strategy and settlement , so they can focus on what truly matters: achieving the best outcomes for their clients.

Why Join Eve:

Product-market fit: Eve is used by over 550+ law firms, and we're growing fast. Backed by top investors: We've raised over $160M from world-class partners including Spark Capital, Andreessen Horowitz(A16z), Menlo Ventures, and Lightspeed. Built by a world-class team: Engineers, designers, and operators from places like Scale, Meta, Airbnb, Cruise, Square, Rubrik, and Lyft are building Eve from the ground up. AI-Native from day one: We're on the bleeding edge of AI, collaborating directly with teams at OpenAI and Anthropic to build best-in-class AI workflows tailored for legal work. Explosive growth: We are growing 2X revenue Quarter over Quarter. Our revenue model is consumption-based (per legal matter), which means our success is directly tied to how deeply customers adopt the product. That starts with integration. Customers with connected CMS integrations retain and expand at significantly higher rates, and nearly every account that has expanded started with a completed integration.

Why This Role:

You'll own the end-to-end integration experience for Eve's customers, from contract signed to integration live and usable. Eve integrates with multiple major case management platforms, each with its own API patterns, authentication models, deployment quirks, and edge cases. Some are cloud-native with clean REST APIs. Others are self-hosted on-prem systems behind firewalls that require weeks of configuration. Your job is to figure out the right integration path for each customer and drive it to completion. This is not a project management role, but it's not a pure engineering role either. You'll split your time between hands-on technical work (configuration, validation, debugging, scripting) and customer-facing delivery (implementation planning, expectation setting, vendor coordination, internal handoffs).

What You Will Accomplish:

Own integration delivery for customers from post-sale through go-live: scoping the integration path, validating configuration (auth setup, tenant and environment validation, allowlisting, callback/redirect setup, granular permissions, document store configuration), testing in sandbox and live environments, and driving to completion Scope integration approaches for new CMS partners, prototype solutions, and deliver technical requirements to Engineering for productization Manage strategic vendor relationships: pressuring vendors for API access, proving whether issues are on their side or ours, identifying unsupported or undocumented API behavior, and negotiating workarounds when standard paths don’t exist Debug and resolve production integration issues by tracing through logs, isolating the layer (our side, vendor side, or customer config), and resolving or routing to Engineering with a clear diagnosis Build the assets required to scale integration delivery: implementation playbooks, vendor-specific setup guides, troubleshooting matrices, customer readiness checklists, known limitation documentation, escalation criteria, and handoff notes for the CS team Identify patterns across customer integrations and feed productization requirements back to Engineering, without duplicating the platform Engineering owns

What We Are Looking For:

3-5+ years building, configuring, and debugging production API integrations (REST APIs, pagination, rate limiting, retry logic) Experience owning implementation delivery end-to-end, not just building integrations but driving them to completion with customers Proficiency in Python or Node.js (Python preferred) for scripting, data transformation, and API orchestration Hands-on experience with OAuth 2.0, JWT, token refresh cycles, and permission/scoping troubleshooting Comfortable working with webhooks and debugging common failure modes (expiry, missed events, configuration drift) Experience mapping data across systems that represent the same concepts differently Strong communication skills for customer calls, vendor negotiations, and internal coordination Interest in legal technology and how law firms operate

You’ll Thrive in This Role If You Have:

Direct experience with legal tech platforms (Clio, Filevine, SmartAdvocate, Litify) iPaaS or integration platform experience (Workato, Celigo, Mulesoft, Tray.io) A track record of creating implementation documentation, runbooks, or process guides that other teams use SQL familiarity and ability to reason about how integration data flows into a data warehouse On-prem and hybrid deployment experience with self-hosted systems, firewall rules, and VPNs Multi-tenant integration management across hundreds of customer accounts Experience building observability and alerting for integrations at scale

Additional Information:

Benefits: Competitive Salary & Equity 401(k) Program with Employer Matching Health, Dental, Vision and Life Insurance Short Term and Long Term Disability Autonomous Work Environment Office Setup Reimbursement Flexible Time Off (FTO) + Holidays Quarterly Team Gatherings

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You should have a deep understanding of generative AI, hands-on experience serving generative deep learning models in production settings, and a track record of working directly with customers, iterating on solutions, and providing tailored support. Proficiency in Python and intuitive understanding of API integrations are also essential. Excellent communication skills, honed through collaborating with non-technical stakeholders, are necessary to adapt your message depending on who's in the room.

Prior experience finetuning diffusion models, working with customization tools like ComfyUI, and contributing to open-source projects in the diffusion model space are highly valued. Deploying models on cloud platforms using state-of-the-art serving infrastructure is also desirable.

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This is a full-cycle role, and you will be responsible for everything from first touch to close to renewal and upsell. You will work with a variety of accounts, including fast-moving AI startups and household-name enterprises. You will need to be able to land deals, prove value, and grow accounts into strategic relationships.

If you're already closing deals and want to be at the forefront of the generative AI wave, this is the role for you.

We're looking for someone who has closed real deals, moves fast, and is hungry to have outsized impact at a company where your work directly drives revenue. You should have 2-4 years of experience in a closing sales role, ideally with a BDR-to-AE progression. You should be comfortable discussing model capabilities, API integration, and deployment with technical buyers. You should have a track record of managing a high volume of accounts and deals in parallel without dropping balls. You should be organized, disciplined, and self-directed.

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We are building infrastructure that enables the world's largest financial institutions,banks, broker-dealers, fintechs, and payments companies,to offer digital asset services to their end clients. Think banking-as-a-service, but for crypto custody, trading, staking, and more.

This is an opportunity to grow as an engineer while contributing to a platform that will power the next generation of institutional digital asset adoption. You'll work at the intersection of cutting-edge crypto technology and the rigorous standards required by regulated financial services.

As an engineer on this team, you will contribute to the technical direction of our infrastructure services platform, collaborate with experienced engineers, and help build critical systems. You'll own features from development through deployment and deepen your expertise in financial infrastructure.

Technical Skills:

• Develop and maintain infrastructure that powers digital asset custody, trading, staking, and settlement for enterprise financial institutions
• Contribute to virtual accounting layers, API integrations, and multi-tenant platform architectures with guidance from senior engineers
• Write clear, concise, tested code and participate in code reviews to improve engineering practices
• Build understanding of security, reliability, and testing best practices in a regulated environment

Complexity and Impact of Work:

• Take ownership of the full lifecycle of features,from development through deployment,with increasing autonomy over time
• Apply problem-solving skills to troubleshoot issues, document technical improvements, and contribute to solutions
• Contribute to cross-functional projects and collaborate with adjacent teams to deliver on platform goals
• Participate in on-call rotation to provide product support for the software and infrastructure the team owns

Organizational Knowledge:

• Understand how Anchorage's company priorities relate to your area of work and clearly communicate the 'why' behind the work
• Work closely with compliance, legal, and security teams to understand regulatory requirements affecting the platform
• Participate in the hiring process through referrals, conducting interviews, or attending recruiting events

Communication and Influence:

• Communicate clearly and proactively share updates that impact colleagues, managers, and leads
• Contribute actively to team discussions and problem-solving efforts
• Collaborate with your team and adjacent teams to solve problems, and assist or teach other team members when possible

You may be a fit for this role if you have:

• 2-5 years of professional experience building backend services and distributed systems
• Experience contributing to customer-facing APIs or multi-tenant platform architectures
• Familiarity with cloud-native microservices (we use GCP, but experience with other cloud providers is sufficient)
• A track record of writing automated tests alongside your features and supporting production systems
• Experience participating in on-call support and incident response for production systems
• Strong computer science fundamentals (algorithms, data structures, systems design),formal CS degree not required
• A genuine interest in code quality, infrastructure reliability, and security
• The ability to prioritize end-user experience and business value

Although not a requirement, bonus points if:

• Professional experience with C++, Go, or Rust
• Experience with Kubernetes and container orchestration
• Exposure to ledger systems, virtual accounting layers, or custody infrastructure
• Background in financial services, fintech, or banking-as-a-service platforms
• Experience with system security (authentication, authorization, identity management)
• Familiarity with regulatory requirements for financial institutions (SOC 2, bank examinations, etc.)
• Interest in or exposure to the cryptocurrency or digital assets industry

Additional Information About Anchorage Digital:

Who we are The Anchorage Village, what we call our team, brings together the brightest minds from platform security, financial services, and distributed ledger technology to provide the building blocks that empower institutions to safely participate in the evolving digital asset ecosystem.

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We are building infrastructure that enables the world's largest financial institutions,banks, broker-dealers, fintechs, and payments companies,to offer digital asset services to their end clients.

This is a greenfield opportunity to architect and build a platform that will power the next generation of institutional digital asset adoption.

As an engineer on this team, you will drive the technical direction of our infrastructure services platform, mentor other engineers, and help shape the product roadmap.

Technical Skills:

• Build secure, scalable infrastructure that powers digital asset custody, trading, staking, and settlement for enterprise financial institutions
• Design and implement virtual accounting layers, API integrations, and multi-tenant platform architectures
• Drive technical excellence through code reviews, design specs, and mentorship across the engineering organization
• Foster an efficient testing culture with emphasis on security, reliability, and minimizing tech debt in a regulated environment

Complexity and Impact of Work:

• Lead complex cross-functional projects spanning custody, trading, compliance, and client integration
• Break down large initiatives into well-scoped deliverables; accurately estimate multi-person, multi-quarter projects
• Own the end-to-end lifecycle of platform features,from architecture through production support and on-call rotation
• Find the right balance between shipping velocity and the perfection required for regulated financial infrastructure

Organizational Knowledge:

• Collaborate across product lines and with enterprise clients to understand and deliver on their infrastructure needs
• Work closely with compliance, legal, and security teams to ensure platform meets regulatory requirements
• Contribute to scaling the team through hiring, onboarding, and knowledge sharing

Communication and Influence:

• Influence architecture decisions and product roadmap,have a seat at the table with leadership
• Mentor and guide engineers on the team; help others connect their work to Anchorage's strategic goals
• Communicate effectively with external stakeholders, including enterprise clients and partners

You may be a fit for this role if you have:

• 8+ years of professional experience building backend services and distributed systems
• Experience designing and delivering customer-facing APIs and multi-tenant platform architectures
• Experience with cloud-native microservices (we use GCP, but experience with other cloud providers is sufficient)
• A track record of building automated tests alongside your features and maintaining production systems over time
• Experience performing on-call support and incident response for production systems
• Strong computer science fundamentals (algorithms, data structures, systems design),formal CS degree not required
• A genuine interest in code quality, infrastructure reliability, and security
• The ability to prioritize end-user experience and business value over 'cool tech'

Although not a requirement, bonus points if:

• Professional experience with C++, Go, or Rust
• Professional experience with Kubernetes and container orchestration
• Experience building ledger systems, virtual accounting layers, or custody infrastructure
• Background in financial services, fintech, or banking-as-a-service platforms
• Experience with system security (authentication, authorization, identity management, API keys)
• Familiarity with regulatory requirements for financial institutions (SOC 2, bank examinations, etc.)
• Background in the cryptocurrency or digital assets industry
• You were emotionally moved by the soundtrack to Hamilton, which chronicles the founding of a new financial system.

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You'll own critical systems like Google Workspace, Kandji MDM, and the integrations that connect them, ensuring our infrastructure is secure, scalable, and reliable. This isn't a role where you only work on green-field projects. You'll balance strategic systems work with hands-on support during high-volume periods or when the team needs coverage, bringing a pragmatic approach to both infrastructure improvements and day-to-day operations.

Overview of responsibilities, ownership, and expertise:

Technical Skills:

• Drive configuration, optimization, and security hardening of enterprise systems including Google Workspace, Kandji MDM, and critical SaaS integrations
• Build automated provisioning workflows using SCIM, API integrations, and identity management platforms to streamline user lifecycle processes

Complexity and Impact of Work:

• Lead technical design and implementation of enterprise system integrations, ensuring scalability, security, and compliance with organizational standards
• Manage device management infrastructure including MDM policies, hardware provisioning workflows, and endpoint security configurations

Organizational Knowledge:

• Collaborate with Security and the broader Enterprise Technology teams on system audits, compliance requirements, and infrastructure improvements
• Deliver reliable systems administration and provide escalated technical support during high-volume periods or when IT Support coverage is needed

Communication and Influence:

• Listen to stakeholder needs and translate them into technical solutions that balance security, usability, and operational efficiency
• Contribute technical documentation, system architecture guidance, and knowledge sharing to elevate the team's capabilities

You may be a fit for this role if you have:

• 4+ years managing enterprise identity and systems platforms (Google Workspace, Okta, Azure AD, or similar) with deep hands-on configuration experience
• Strong expertise with MDM platforms (Kandji, Jamf, Intune) including policy management, device provisioning, Chrome OS management, and security configurations
• Proven experience implementing SSO integrations (SAML, OIDC) and SCIM provisioning across multiple SaaS applications
• Track record of building automations and integrations that reduce manual administration work, whether through APIs, scripting, or platform-native tools

Although not a requirement, bonus points if:

• Scripting or programming experience (Python, JavaScript, Bash) for custom integrations and automation
• Experience with Google Workspace API, Okta API, or other enterprise platform APIs for advanced automation
• Previous experience in fintech, crypto, or highly regulated industries

Additional Information About Anchorage Digital:

Who we are The Anchorage Village, what we call our team, brings together the brightest minds from platform security, financial services, and distributed ledger technology to provide the building blocks that empower institutions to safely participate in the evolving digital asset ecosystem.

As a diverse team of more than 600 members, we are united in one common goal: building the future of finance by providing the foundation upon which value moves safely in the new global economy.

Anchorage Digital is committed to being a welcoming and inclusive workplace for everyone, and we are intentional about making sure people feel respected, supported, and connected at work,regardless of who you are or where you come from.

We value and celebrate our differences and we believe being open about who we are allows us to do the best work of our lives.

Anchorage Digital is an Equal Opportunity Employer. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or veteran status.

Anchorage Digital considers qualified applicants regardless of criminal histories, consistent with other legal requirements.

“Anchorage Digital” refers to services that are offered either through Anchorage Digital Bank National Association, an OCC-chartered national trust bank, or Anchorage Lending CA, LLC a finance lender licensed by the California Department of Financial Protection and Innovation, License No. 60DBO-11976, or Anchorage Digital Singapore Pte Ltd, a Singapore private limited company, all wholly-owned subsidiaries of Anchor Labs, Inc., a Delaware corporation.

Protecting your privacy rights is important to Anchorage Digital, and we work to maintain the trust and confidence of our clients when handling personal or financial information. Please see our privacy policy notices here.

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Responsibilities:

• Plan, lead and execute large-user migrations end-to-end: coordinate technical steps, apply migration-based grace periods (AMP), monitor progress, resolve blockers, and ensure smooth onboarding at scale.
• Run and interpret Hubble/SQL queries and build simple dashboards to track migration status, rejection rates/types, SLAs, and backlogs; use data to set priorities and drive migration decisions.
• Configure internal systems queues for migration workflows: create, update, close queues and set routing/prioritization rules to support high-volume changes.
• Execute and validate reporting and API integrations for large users during migrations; troubleshoot data, sync, or integration issues.
• Review KYC/KYB documents and make verification decisions for onboarding and exception cases.
• Communicate with account teams, Vendor Managers, and external users: lead status calls, set meeting cadence, escalate approvals to leadership when required, and coordinate cross-functional input.
• Join user calls and incident channels to troubleshoot live issues, remove blockers quickly, and participate in incident response when tagged.
• Provide weekly and ad-hoc status updates to stakeholders and the Special Handling DRI; maintain timelines and clear exit criteria for projects.
• Create and maintain documentation: plans, Jira tickets, runbooks, post-mortems, and retrospective notes to capture lessons learned.

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We have a Hybrid approach to working here at Engine - our preference is that you're located within a commutable distance of one of our offices so that we're able to interact and collaborate in person.

In this role within Engine’s Product & Technology function, you’ll run one or more subdomains in the Cards area, ensuring successful product development throughout, as well as having oversight and involvement in the creation of new cards features.

You’ll also work closely with the wider cards product team, including contributing to the broader cards roadmap.

You’ll have touch points with our existing and future clients to ensure we support them effectively.

You’ll enjoy problem solving, getting to the detail, and understanding how clients can make the best use of our product, whilst designing ways to improve it.

Your work will span product strategy, client-facing requirements gathering & solution design, and product ownership in an Engineering context.

Key responsibilities include:

• Taking ownership of a best-in-class card product by scoping out breakthrough features, and owning the end-to-end delivery of your sub-domain(s) in close alignment with the Product and Engineering domain leaders.

• Contributing to the overall card roadmap with inputs from your subdomain(s).

• Working cross-functionally with engineers, designers, document writers, and QA to drive the design and delivery of improvements to the product that align with the vision of the business, taking into account existing and potential clients.

• Confidently and independently prioritising incoming tasks and clearly communicating ‘the what’ and ‘the why’ of each decision to both internal and external stakeholders.

• Managing deadlines and being responsible for proactively raising delivery risks that may impact our client projects.

• Developing a close relationship with our Delivery and Customer Success teams, taking the lead on assessing feature requests and client requirements as a key input into overall feature and roadmap definition.

• Working closely with our Business Development team by helping the team understand Engine’s capabilities in your domain and joining early-stage Sales conversations as an SME.

• Being responsible for being the champion of the feature, telling different teams and clients about the product, and adapting your style of communication and materials to different stakeholders.

Requirements include:

• 2+ years of direct Product manager/owner experience, ideally in FinTech or with a regulated lender.

• Having owned and delivered new features, projects or products from start to finish and have gathered clear learnings on what went well and what didn’t.

• Strong preference that you have experience in card payments: Visa/Mastercard, card payment regulatory compliance, 3DS, mobile wallets, card processing.

• Experience working across different regions and jurisdictions is a plus.

• Being comfortable leading multiple workstreams on the go as well as presenting existing and new capabilities internally and externally to clients.

• Having experience working directly with APIs.

• Having a keen eye for mobile UX and a good understanding of market trends in the cards world.

• Being able to manage competing priorities, whilst keeping sight of the big picture and driving towards an end goal.

• Being intellectually and technically curious and enjoying learning what things do and how they work.

• Having a knack for understanding technical concepts and enjoying getting into the details with engineering and design.

• Having good communication skills that will be required to work with both internal and external stakeholders.

• Being comfortable handling ambiguity and working in a flat structure.

• Proactively taking accountability for important and strategic activities.

Interview process includes a 45-minute conversation with someone from the team, a 1-hour conversation with two more people from the team including our Technical Product Director, and a 45-minute conversation with two of the senior leadership team.

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Key responsibilities for this role include:

• Driving research on post-training techniques (e.g., RL, SFT, and preference optimisation) specifically tailored for personalisation scenarios.
• Developing novel evaluation frameworks and simulation methods to measure model quality against user behaviours / feedback.
• Designing and training agents capable of orchestrating tools and APIs to deliver hyper-personalised experiences.

We are seeking a Research Scientist who can drive new research ideas from conception and experimentation through to productionisation. In this rapidly shifting landscape, we regularly invent novel solutions to open-ended problems. You should be flexible, adaptable, and comfortable pivoting when ideas don't work out.

To succeed in this role, you will need:

• A PhD in Machine Learning, Computer Science, or a relevant field (or equivalent practical research experience).
• A proven track record of research excellence (e.g., publications at top-tier venues like NeurIPS, ICML, ICLR, or significant industry contributions).
• Strong software engineering skills to complement your research background.

In addition, hands-on experience with modern post-training methods (SFT, RLHF, etc.) and prior work applying LLMs to personalisation, memory, or agentic workflows would be an advantage.

At Google DeepMind, we want employees and their families to live happier and healthier lives, both in and out of work, and our benefits reflect that. Some select benefits we offer include enhanced maternity, paternity, adoption, and shared parental leave, private medical and dental insurance for yourself and any dependents, and flexible working options.

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At Mistral AI, we believe in the power of AI to simplify tasks, save time, and enhance learning and creativity. Our technology is designed to integrate seamlessly into daily working life.

We are a team passionate about AI and its potential to transform society. Our diverse workforce thrives in competitive environments and is committed to driving innovation.

What you will do

Pre-Sales & Sales Activities:

• Conduct pre-sales calls to understand potential clients' needs, challenges, and aspirations.
• Lead qualification calls to pinpoint prospects who would gain the most from our solutions.
• Collaborate with the sales team to advance the sale pipeline, providing technical expertise and insights where necessary.

Product Implementation & Integration:

• Guide and support customers in deploying our text completion API into their infrastructure.
• Work closely with customers to fine-tune models according to their specific requirements.
• Assist clients in integrating our APIs into their front-end interfaces, ensuring a smooth user experience.
• Regularly liaise with the product and technical teams to relay feedback and suggest improvements.
• Design and develop product features that would meet the need of many customers.

Customer Success & Support:

• Continually ensure that the customer is maximizing the product's potential.
• Provide post-deployment support, addressing any issues or challenges that arise promptly.
• Conduct periodic reviews with customers to ascertain their satisfaction and gather feedback.
• Offer recommendations for product optimisations or new features based on customer feedback.
• Develop these features if needed.

About you

• You hold a degree in a relevant scientific field (e.g., Computer Science, Data Science, Engineering, etc.).
• Passion for AI, with a constant drive to stay updated and ahead of the curve.
• Proven experience in product implementation in AI or machine learning products.
• Strong communication skills with an ability to explain complex technical concepts in simple terms.
• Demonstrated ability to manage projects and lead them to successful completion.
• Proficient in understanding and developing code.
• Familiarity with front-end interfaces and integration processes.
• Ability to work collaboratively in a team environment.

We are looking for adaptable team players who excel in a fast-paced environment and are ready to frequently support pre-sales as well as deployment tasks, contributing to our shared goals and success.

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You will work as a Senior Angular Developer within a SAFe Agile ART team, contributing hands-on to Angular application development while coaching and guiding junior and senior developers on best practices, code quality, and design standards.

Key Responsibilities

• Design, develop, and maintain enterprise-grade Angular applications
• Lead implementation of Angular best practices (component design, state management, performance, security)
• Actively review code, provide constructive feedback, and enforce coding standards
• Mentor and guide junior and mid-level developers; support senior developers where needed
• Collaborate closely with Product Owners, System Architects, UX, and backend teams
• Participate in PI Planning, Sprint Planning, Reviews, and Retrospectives within the SAFe ART
• Break down features into technical tasks, estimate work, and identify dependencies
• Troubleshoot and resolve complex UI issues and production defects
• Ensure UI solutions align with enterprise architecture and accessibility standards
• Support CI/CD pipelines, build optimizations, and deployment readiness

Requirements

• 7+ years of UI development experience, with strong hands-on Angular (v17+) expertise
• Strong proficiency in TypeScript, HTML, SCSS
• Experience with RxJS, component-based architecture, lazy loading
• Solid experience with REST API integration
• Experience working in Agile / SAFe environments
• Strong communication skills and ability to lead through influence (especially in offshore setup)

Benefits

Competitive compensation and benefits package:

• Competitive salary and performance-based bonuses
• Comprehensive benefits package
• Career development and training opportunities
• Flexible work arrangements (remote and/or office-based)
• Dynamic and inclusive work culture within a globally renowned group
• Private Health Insurance
• Pension Plan
• Paid Time Off
• Training & Development

Note: Benefits differ based on employee level.

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The team is responsible for architecting and maintaining scalable MarTech solutions, with a focus on data integration, customer journey orchestration, and marketing automation. This team operates within the Data, Tech, and Operations tower of the Direct BU.

The Marketing Automation & Integration Engineer centers on the implementation and optimization of a MarTech data flow pattern involving Snowflake, Segment, Braze, and other SaaS platforms. Key responsibilities include:

• Design and maintain data pipelines between Snowflake, Segment CDP, Braze, and additional platforms
• Implement real-time and batch data ingestion strategies
• Manage customer event tracking and identity resolution within Segment
• Orchestrate personalized marketing campaigns in Braze using dynamic segmentation and behavioral triggers
• Ensure data integrity and feedback loops from Braze back into Snowflake via Segment
• Automate data transformations and enrichment using scripting languages
• Monitor system performance and troubleshoot integration issues across platforms

This position comes with competitive compensation and benefits package:

1. Competitive salary and performance-based bonuses
2. Comprehensive benefits package
3. Career development and training opportunities
4. Flexible work arrangements (remote and/or office-based)
5. Dynamic and inclusive work culture within a globally renowned group
6. Private Health Insurance
7. Pension Plan
8. Paid Time Off
9. Training & Development

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As a Data Engineer, you will work on a variety of projects, including dimensional data, standard and ad hoc reporting, data feeds, dashboard reporting, and data science research and exploration. You will utilize techniques such as mapping data to a common data model, natural language processing, transforming data as necessary to satisfy business rules, AI, statistical computations, and validation of data content.

You will work with a dynamic, diverse, and multicultural team, and will have the opportunity to develop your skills and knowledge in a fast-paced and innovative environment.

This position comes with a competitive compensation and benefits package, including a competitive salary and performance-based bonuses, comprehensive benefits package, flexible work arrangements, private health insurance, paid time off, and training & development opportunities in partnership with renowned companies.

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You'll play a key role in the continued technical and functional quality, and excellence, of some core Vista products. As a senior software engineer, you'll contribute to the design, development, and implementation of new frontend and backend features and functionality, and the enhancement, and on-going maintenance, of existing applications.

Responsibilities:

• Using your extensive C#, .Net and React experience, you'll contribute to the design, development, and implementation of new frontend and backend features and functionality, and the enhancement, and on-going maintenance, of existing applications

• Collaborating with team members, other engineering teams, and the architecture and product teams, you'll design and implement new features and functionality, maintain quality, and ensure responsiveness and security of applications

• Producing and ensuring consistent code integrity and development, you'll help to mentor and guide less experienced engineers

Requirements:

• Deep knowledge of JS, React Typescript, and front-end test-suites

• Deep knowledge of C#, .NET6+, SQL Server

• Knowledge of user experience best practice for web and mobile applications

• API Integrations, Data Repositories

• Docker / Kubernetes / Octopus / Agile

• Microsoft Azure

• Advanced coding and problem-solving ability

Benefits:

• Excellent work/life balance including a 4 ½ day working week

• Hybrid working (home and office-based split, requiring 1-2 days attendance per week in the Auckland office)

• Medical and Life insurance (after qualifying period)

• Volunteer day, enhanced paid parental leave and wellness benefits

• Strong mentoring & career development focus

• Fun team events including the Vista Innovation Cup

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As a Senior Software Developer, you will play a key role in developing and maintaining the backend infrastructure that powers Renewal, our React Native mobile application. Your focus will be hands-on, delivering technical solutions using Azure Functions while ensuring reliability, scalability, and best practices across our cloud-based platform.

Reporting to the Senior Tech Lead, you will design and implement new features and services, as well as maintaining and improving our existing Azure-based infrastructure. You will ensure all changes are well-architected, thoroughly tested, and aligned with our technical standards.

Your opinion matters within your role - your peers will look to you as a technical expert within the team. You will make important architectural decisions that align with our infrastructure, and be able to explain these decisions clearly to both technical and non-technical team members.

Experience that will put you ahead of the curve

Core Requirements:

• C# and .NET (experience with Azure Functions specifically is highly desirable)
• Microsoft SQL Server / Azure SQL Database
• Azure Services (particularly Azure Functions, Azure Blob Storage, and Azure B2C)
• RESTful API design and development
• Experience with third-party API integrations (Salesforce experience is a plus)

Additional Valued Experience:

• JavaScript (ES6+) / TypeScript / Node.js
• Application monitoring practices, such as metrics, tracing and logging
• Performance optimisation and debugging techniques for serverless architectures
• Experience with testing frameworks (e.g. XUnit, Jest, MSTest)
• Experience of building software by a test-first approach (TDD, BDD)
• Experience with build & deployment pipelines (CI/CD) using Azure DevOps
• Knowledge of Modern Architecture (Serverless, Microservices, Eventing/Messaging)
• Understanding of authentication and authorization patterns (OAuth 2.0, OpenID Connect)
• Terraform experience

What's in it for you

This is a Remote based role

… Plus more great perks, which include;

• Uncapped leave, because we trust you to manage your workload and time
• When we hit our targets, enjoy a share of our profits with a bonus
• Refer a friend and get rewarded when they join Future
• Wellbeing support with access to our Colleague Assistant Programmes
• Opportunity to purchase shares in Future, with our Share Incentive Plan

Internal job family level

Technology 5

Who are we…

We’re Future, the global leader in specialist media. With over 3,000 employees working across 200+ media brands, Future is a prime destination for passionate people worldwide looking to consume trusted, expert content that educates and inspires action - both online and off - through our specialist websites, magazines, events, newsletters, podcasts and social spaces.

We’ve got ambitious plans that further build on our growth momentum and unlock new opportunities – and we’re looking for driven people who want to be a part of it!

Our Future, Our Responsibility - Inclusion and Diversity at Future

We embrace and celebrate diversity, making it part of who we are.

Different perspectives spark ideas, fuel creativity, and push us to innovate. That’s why we’re building a workplace where everyone feels valued, respected, and empowered to thrive.

When it comes to hiring, we keep it fair and inclusive, welcoming talent from every walk of life. It’s not just about what you bring to the table — it’s about making sure the table has room for everyone.

Because a diverse team isn’t just good for business. It’s the Future.

Find out more about Our Future, Our Responsibility on our website.

Please let us know if you need any reasonable adjustments made so we can give you the best experience!

#LI-Remote

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The role involves designing, building, and maintaining backend services and APIs that support Horizon's data warehouse platform, developing and contributing to platform capabilities with a strong focus on performance, reliability, security, and maintainability, collaborating closely with your squad, product managers, and architecture partners to deliver high-quality solutions, and contributing to code reviews, testing, and continuous improvement practices.

Responsibilities

• Use your C# and SQL expertise to design, build, and maintain backend services and APIs that support Horizon's data warehouse platform
• Develop and contribute to platform capabilities with a strong focus on performance, reliability, security, and maintainability
• Collaborate closely with your squad, product managers, and architecture partners to deliver high-quality solutions
• Contribute to code reviews, testing, and continuous improvement practices

Requirements

• Strong backend fundamentals and growing confidence working in data-intensive and platform-oriented systems
• Experience in C# and ASP.NET Core (.NET 6+), SQL Server, including query optimisation and performance tuning, building and consuming API integrations, working with data-intensive applications or data warehouse–style systems, Microsoft Azure (application hosting, data services, or monitoring), and a working understanding of CI/CD pipelines and containerised environments (e.g. Docker, Kubernetes, Octopus)
• Strong problem-solving and debugging skills
• A collaborative mindset and clear communication style
• An interest in improving platform stability, scalability, and performance over time

Benefits

• Excellent work/life balance including a 4 ½ day working week
• Hybrid working (home and office-based split, requiring 1-2 days attendance per week in the Auckland office)
• Medical and Life insurance (after qualifying period)
• Volunteer day, enhanced paid parental leave and wellness benefits
• Strong mentoring & career development focus
• Fun team events including the Vista Innovation Cup

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This role sits at the intersection of sales, engineering, and product—you'll need to be equally comfortable in customer meetings, building demo environments, and providing product feedback to engineering.

Responsibilities

• Lead technical discovery calls to understand the prospect's AI/ML architecture, use cases, and requirements.
• Develop expertise in OpenRouter’s products and solutions, and how they can be leveraged to solve business problems.
• Assess technical fit, including API integration, model requirements, data residency needs, and compliance requirements.
• Design and deliver customized product demonstrations showcasing OpenRouter's capabilities for prospects’ specific use cases.
• Create demos to showcase OpenRouter and manage proof-of-concept environments.
• Partner with AEs throughout the sales cycle from discovery through close. Respond to proposals and technical questions from customers. Present at customer meetings, QBRs, and executive briefings.
• Address technical objections and competitive positioning and support contract negotiations on technical terms, SLAs, and implementation timelines.
• Provide feedback to the Product and Engineering teams on feature requests, competitive gaps, and market requirements. Contribute to product roadmap prioritization based on customer needs.
• Stay current on AI/ML trends and competitive landscape.

Requirements

• 5+ years as Sales Engineer, Customer Engineer, Solutions Engineer, or Solutions Architect in B2B SaaS/API/Infrastructure platforms.
• Strong technical background with hands-on experience in software development, APIs, or cloud infrastructure.
• Excellent presentation skills with the ability to explain complex technical concepts to varied audiences. Strong problem-solving skills and ability to architect solutions under pressure.
• Customer-first mindset with genuine desire to help customers succeed.
• Experience in a sales engineering role related to AI/ML technologies, LLMs, or machine learning platforms is a plus.

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Microsoft’s mission is to empower every person and every organization on the planet to achieve more. As employees, we come together with a growth mindset, innovate to empower others, and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond.

Starting January 26, 2026, Microsoft AI (MAI) employees who live within a 50- mile commute of a designated Microsoft office in the U.S. or 25-mile commute of a non-U.S., country-specific location are expected to work from the office at least four days per week. This expectation is subject to local law and may vary by jurisdiction.

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As a Senior Software Engineer on our team, you will play a crucial role in building solutions for publisher onboarding, ensure publisher quality verification, and provide comprehensive revenue and quality reports. Additionally, you’ll work to deliver top-quality ads to our publishers.

This role offers a unique opportunity to accelerate your career growth, deepen your business acumen, and sharpen your technical skills. You’ll be part of a remote team, giving you the flexibility to work from home and manage your schedule efficiently.

Responsibilities:

Works with appropriate stakeholders to determine user requirements for a set of features. Contributes to the identification of dependencies, and the development of design documents for a product area with little oversight. Creates and implements code for a product, service, or feature, reusing code as applicable. Contributes to efforts to break down larger work items into smaller work items and provides estimation. Acts as a Designated Responsible Individual (DRI) working on-call to monitor system/product feature/service for degradation, downtime, or interruptions and gains approval to restore system/product/service for simple problems. Remains current in skills by investing time and effort into staying abreast of current developments that will improve the availability, reliability, efficiency, observability, and performance of products while also driving consistency in monitoring and operations at scale.

Qualifications:

Bachelor’s Degree in Computer Science or related technical field AND 4+ years technical engineering experience with coding in languages including, but not limited to, C#, Java, JavaScript, or Python OR equivalent experience.

Advanced React (TypeScript, hooks, Fluent UI), Redux Toolkit, and modular frontend architecture. Experience configuring and optimizing Webpack and Babel for modern JavaScript/TypeScript applications. Strong testing skills (Jest, React Testing Library), code quality (ESLint, Prettier), and documentation. Experience with monorepo tools (Lerna, Nx), API integration, and performance/accessibility best practices. Proficiency in Docker, Kubernetes, and Azure DevOps (YAML pipelines, CI/CD automation). Solid understanding of cloud deployment, release management, and infrastructure scripting (Bash, YAML). Proven ability to lead technical design, mentor team members, and drive architectural decisions. Experience optimizing large-scale systems for reliability, scalability, and maintainability.

#MicrosoftAI Software Engineering IC4 – The typical base pay range for this role across the U.S. is USD $119,800 – $234,700 per year. There is a different range applicable to specific work locations, within the San Francisco Bay area and New York City metropolitan area, and the base pay range for this role in those locations is USD $158,400 – $258,000 per year. Certain roles may be eligible for benefits and other compensation. Find additional benefits and pay information here: https://careers.microsoft.com/us/en/us-corporate-pay

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Anthropic's mission is to create reliable, interpretable, and steerable AI systems. We want AI to be safe and beneficial for our users and for society as a whole. Our team is a quickly growing group of committed researchers, engineers, policy experts, and business leaders working together to build beneficial AI systems.

About the Role

We are looking for a Threat Collections Engineer to join our Threat Intelligence team. In this role, you will build the infrastructure that powers our threat discovery capabilities—integrating external data sources, developing detection systems for automated lead generation, and creating internal tooling that scales our investigators' impact.

This is a foundational engineering role on a small, high-impact team. You will take projects from proof-of-concept to production, work closely with investigators to understand their needs, and help scale what may become a multi-person collections function.

Responsibilities:

• Build automated detection systems that use disparate signals to identify abusive behaviour.
• Take systems from idea to proof-of-concept to production-grade with appropriate monitoring, documentation, and maintenance processes
• Develop and maintain YARA rule infrastructure, including tools for writing, validating, and testing rules against real data
• Create integrations with external threat intelligence platforms (e.g. VirusTotal, Censys, Urlscan) via MCP servers to enable multi-source correlation during investigations
• Build data pipelines that ingest intelligence from RSS feeds, CTI news sources, and partner sharing, using Claude to extract TTPs and generate targeted hunting queries
• Develop behavioural analytics capabilities using DBT-based frameworks and create searchable audit logging infrastructure
• Establish feedback loops with investigators to tune detection systems and reduce false positives
• Scrape and normalise data from external sources to feed threat detection and enrichment workflows

You may be a good fit if you:

• Have strong coding proficiency in Python and SQL for building detection logic, data pipelines, and automation
• Have experience with data pipeline orchestration tools (Airflow, DBT, or similar)
• Have familiarity with threat intelligence concepts including IOCs, YARA rules, and threat correlation techniques
• Have experience integrating external APIs and building data ingestion systems
• Can translate investigator needs and workflows into technical requirements
• Are comfortable building v0 systems and iterating based on user feedback
• Have strong communication skills for working closely with non-engineering stakeholders

Strong candidates may also have:

• Experience with threat intelligence sharing frameworks (e.g. MISP, STIX/TAXII)
• Background in cyber threat intelligence, security operations, or abuse detection
• Experience building MCP servers or similar tool integrations for AI systems
• Familiarity with web scraping and data extraction at scale
• Experience with behavioural analytics or anomaly detection systems
• Understanding of LLM capabilities and how to leverage them for automation
• A Top Secret Clearance

Deadline to apply:

None. Applications will be reviewed on a rolling basis.

Logistics

Education requirements: We require at least a Bachelor's degree in a related field or equivalent experience. Location-based hybrid policy: Currently, we expect all staff to be in one of our offices at least 25% of the time. However, some roles may require more time in our offices.

Visa sponsorship: We do sponsor visas! However, we aren't able to successfully sponsor visas for every role and every candidate. But if we make you an offer, we will make every reasonable effort to get you a visa, and we retain an immigration lawyer to help with this.

We encourage you to apply even if you do not believe you meet every single qualification.** Not all strong candidates will meet every single qualification as listed. Research shows that people who identify as being from underrepresented groups are more prone to experiencing imposter syndrome and doubting the strength of their candidacy, so we urge you not to exclude yourself prematurely and to submit an application if you're interested in this work. We think AI systems like the ones we're building have enormous social and ethical implications. We think this makes representation even more important, and we strive to include a range of diverse perspectives on our team.

Your safety matters to us.** To protect yourself from potential scams, remember that Anthropic recruiters only contact you from @anthropic.com email addresses. In some cases, we may partner with vetted recruiting agencies who will identify themselves as working on behalf of Anthropic. Be cautious of emails from other domains. Legitimate Anthropic recruiters will never ask for money, fees, or banking information before your first day. If you're ever unsure about a communication, don't click any links—visit anthropic.com/careers directly for confirmed position openings.

How we're different

We believe that the highest-impact AI research will be big science. At Anthropic we work as a single cohesive team on just a few large-scale research efforts. And we value impact — advancing our long-term goals of steerable, trustworthy AI — rather than work on smaller and more specific puzzles. We view AI research as an empirical science, which has as much in common with physics as it does with computer science.

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As the founding leader of Applied AI Solutions Architecture in Korea, you will drive the adoption of frontier AI by enabling the deployment of Anthropic's products (Claude for Enterprise, Claude Code, and API) across Korean enterprises and digital-first organisations. You'll leverage your technical skills and consultative sales experience to drive positive AI transformation that addresses our customers' business needs, meets their technical requirements, and provides a high degree of reliability and safety.

Responsibilities:

• Build and manage the foundational team of Applied AI professionals in Seoul (Solutions Architects and Product Engineers) providing both technical guidance and career development

• Set goals and reviews for your team, promoting growth and output

• Work with a handful of highest-value enterprise customers on their overall AI adoption strategies, focusing on pre-sales technical excellence including use case scoping, technical champion building, and POC execution

• Partner closely with your aligned GTM leadership to understand customer requirements & co-build GTM strategies to drive adoption for Korean enterprise customers

• Contribute to thought leadership through conference presentations, webinars, and technical content creation

• Own the technical portions of pre-sales engagements, ensuring your team provides compelling demos and validates enterprise customer ROI from Anthropic products

• Drive collaboration from cross-functional teams to influence and unify stakeholders at all levels of the organisation to drive business outcomes

• Travel regularly to customer sites for executive-level sessions, technical workshops, and building relationships

• Establish a shared vision for creating solutions that enable beneficial and safe AI in technology products

• Lead the vision, strategy, and execution of innovative solutions that leverage our latest models' capabilities

• Stay current with emerging AI/ML trends and competitive landscape in the Korean enterprise tech sector

You may be a good fit if you have:

• 7+ years of experience as a Solutions Architect, Sales Engineer, or similar pre-sales technical role

• 3+ years of technical go-to-market management experience, specifically managing pre-sales teams

• Native or business-level fluency in Korean and professional proficiency in English

• Experience working with Korean enterprise customers and understanding local business culture and decision-making processes

• Experience with the unique technical requirements and technical procurement process of enterprise tech companies

• Deep technical proficiency with enterprise AI deployments, API integrations, and production LLM use cases

• Have an organisational mindset and enjoy building foundational teams in a relatively unstructured environment

• Have excellent communication, collaboration, and coaching abilities

• Are comfortable dealing with highly uncertain, ambiguous, and fast-moving environments typical of the tech industry

• Strong executive presence and ability to foster deep relationships with technical leaders and engineering teams

• Have at least a high level familiarity with the architecture and operation of large language models and/or ML in general

• Experience with prompt engineering, LLM evaluation, and architecting AI-powered systems

• Make ambiguous problems clear and identify core principles that can translate across scenarios

• Have a passion for making powerful technology safe and societally beneficial

• Think creatively about the risks and benefits of new technologies, and think beyond past checklists and playbooks

• Stay up-to-date and informed by taking an active interest in emerging research and industry trends

• Understanding of developer tooling, SDKs, and technical integration patterns common in enterprise tech companies

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You will be responsible for leading and growing the pre-sales team that partners with account executives to help those companies understand and deploy Anthropic's products, including Claude for Enterprise, Claude Code, and the API. This will include leveraging your technical skills and consultative sales experience to hire great people, establish processes for the team to scale, and represent Anthropic directly at strategic customer engagements.

You will hire, manage, and guide a team of pre-sales Solutions Architects by providing both technical guidance and career development. You will set goals for your team in collaboration with sales and other parts of the organisation that establish baseline expectations for performance.

You will act as a technical sponsor for high-value strategic customers and advise them on their overall AI adoption strategies or use case scoping and POC execution. You will partner closely with Industries sales leadership to identify new strategies to drive adoption of Anthropic products within specific verticals or horizontal use cases.

You will work with cross-functional teams like product and engineering to ensure Anthropic prioritises customer feedback or resolves blockers to adoption. You will travel to customer sites or conferences for executive-level sessions, technical workshops, and relationship building.

You will establish a shared vision for creating solutions that enable beneficial and safe AI in technology products. You will contribute to thought leadership through conference presentations, webinars, and technical content creation. You will stay current with emerging AI/ML trends and the competitive landscape.

You may be a good fit if you have 7+ years of experience as a Solutions Architect, Sales Engineer, or similar pre-sales technical role. You will have 3+ years of technical pre-sales management experience. You will have sold complex technical products to Fortune 500 companies, especially in verticals like financial services, healthcare life sciences, and retail.

You will have deep technical proficiency with enterprise AI use cases, API integrations, and LLM deployments. You will thrive in building and rapidly scaling teams and processes within ambiguous and fast-moving environments. You will have excellent communication, collaboration, and coaching abilities.

You will have strong executive presence and ability to foster deep relationships with technical leaders and engineering teams at Fortune 500 companies. You will have at least a high level familiarity with the architecture and operation of LLMs. You will have a passion for making powerful technology safe and societally beneficial.

You will stay up-to-date and informed by taking an active interest in emerging research and industry trends within AI.

Strong candidates may have experience in enterprise pre-sales leadership at scale, AI technical depth, and executive engagement. They may have multi-segment GTM experience and a proven track record adapting technical approaches across customer segments.

The annual compensation range for this role is $270,000 - $345,000 USD.

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As the Manager of the Applied AI Architect team for Northern European Industries at Anthropic, you will drive the adoption of frontier AI by enabling the deployment of Anthropic's products (Claude for Enterprise, Claude Code, and API) across our Industries accounts: large enterprises across all non-tech verticals in the UK, Ireland and the Nordics.

You'll leverage your technical skills and consultative sales experience to drive positive AI transformation that addresses our customers' business needs, meets their technical requirements, and provides a high degree of reliability and safety.

Responsibilities

• Hire, manage and mentor a team of Applied AI Architects for Northern Europe, providing both technical guidance and career development
• Set goals and reviews for your team, promoting growth and output
• Work with a handful of highest-value enterprise customers on their overall AI adoption strategies, focusing on pre-sales technical excellence including use case scoping, architecture reviews, technical champion building, technical adoption workshops and POC execution
• Partner closely with your aligned GTM leadership to understand customer requirements and co-build GTM strategies to drive adoption across all industry verticals
• Own the technical portions of pre-sales engagements, ensuring your team provides compelling demos and validates customer ROI from Anthropic products
• Develop scalable technical engagement frameworks and reusable assets tailored for all non-tech sectors, including Financial Services & Insurance, Healthcare, Telco, Retail and others.

You may be a good fit if you have:

• 7+ years of experience as a Solutions Architect, Sales Engineer, or similar pre-sales technical role
• 3+ years of technical go-to-market management experience, specifically managing pre-sales teams
• Experience working with and selling to large enterprise customers across multiple verticals
• Demonstrated ability to navigate and articulate complex technical, organisational and regulatory requirements of large enterprises, in particular in regulated industries (e.g FSI, Healthcare & Life Sciences)
• A proven knowledge of the Northern European market and its local specificities (regulatory, cultural, technical…)
• Experience framing and delivering enterprise AI use cases (productivity, workflow transformation) and/or scoping large enterprise adoption programs
• Deep technical proficiency with enterprise AI deployments, API integrations, and production LLM use cases
• Demonstrated ability to build scalable, repeatable processes and frameworks that work across diverse customer segments
• An organisational mindset and enjoy building foundational teams in a relatively unstructured environment
• Excellent communication, collaboration, and coaching abilities
• Comfort dealing with highly uncertain, ambiguous, and fast-moving environments
• Strong executive presence and ability to foster deep relationships with technical leaders and engineering teams
• High-level familiarity with the architecture and operation of LLM and/or ML in general
• Experience with prompt engineering, LLM evaluation, and architecting AI-powered systems
• Ability to make ambiguous problems clear and identify core principles that can translate across scenarios
• A passion for making powerful technology safe and societally beneficial
• Creative thinking about the risks and benefits of new technologies, beyond past checklists and playbooks
• A track record of staying current with emerging AI research and industry trends or similar.

Strong candidates may also have:

• 10+ years technical experience
• 5+ years managing AI technic

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You'll leverage your technical skills and consultative sales experience to drive positive AI transformation that addresses our customers' business needs, meets their technical requirements, and provides a high degree of reliability and safety.

You'll be responsible for leading & growing the EMEA Applied AI, Solutions Architect team. You will establish processes and best practices for the region's technical pre-sales engagements based on your years of experience, help each team member achieve success, high productivity, and career growth, and represent Anthropic as a technical lead on some of its most important partnerships.

In collaboration with the Sales, Product, and Engineering teams, you'll help enterprise tech partners incorporate leading-edge AI systems into their cutting-edge products and platforms. You will employ your excellent communication skills to explain and demonstrate complex solutions persuasively to technical and non-technical audiences alike. You will play a critical role in identifying opportunities to innovate and differentiate our AI systems, while maintaining our best-in-class safety standards.

Responsibilities:

• Manage and mentor a team of Applied AI, Solutions Architect providing both technical guidance and career development
• Set goals and reviews for your team, promoting growth and output
• Work with a handful of highest-value enterprise customers on their overall AI adoption strategies, focusing on pre-sales technical excellence including use case scoping, technical champion building, and POC execution
• Partner closely with your aligned GTM leadership to understand customer requirements & co-build GTM strategies to drive adoption for Digital Native enterprise customers
• Own the technical portions of pre-sales engagements, ensuring your team provides compelling demos and validates enterprise customer ROI from Anthropic products
• Drive collaboration from cross-functional teams to influence and unify stakeholders at all levels of the organization to drive business outcomes
• Travel occasionally to customer sites for executive-level sessions, technical workshops, and building relationships
• Establish a shared vision for creating solutions that enable beneficial and safe AI in technology products
• Lead the vision, strategy, and execution of innovative solutions that leverage our latest models' capabilities for tech-forward use cases
• Contribute to thought leadership through conference presentations, webinars, and technical content creation
• Stay current with emerging AI/ML trends and competitive landscape in the enterprise tech sector

You may be a good fit if you have:

• 7+ years of experience as a Solutions Architect, Sales Engineer, or similar pre-sales technical role
• 3+ years of technical go-to-market management experience, specifically managing pre-sales teams
• 3+ years of product management experience
• Have experience working with and selling to Digital Native focused customers (Vertical Enterprise SaaS, Horizontal Enterprise SaaS, Consumer Technology Companies, PaaS, etc.)
• Experience with the unique technical requirements and technical procurement process of enterprise tech companies
• Deep technical proficiency with enterprise AI deployments, API integrations, and production LLM use cases
• Have an organizational mindset and enjoy building foundational teams in a relatively unstructured environment
• Have excellent communication, collaboration, and coaching abilities
• Are comfortable dealing with highly uncertain, ambiguous, and fast-moving environments typical of the tech industry
• Strong executive presence and ability to foster deep relationships with technical leaders and engineering teams
• Have at least a high level familiarity with the architecture and operation of large language models and/or ML in general
• Experience with prompt engineering, LLM evaluation, and architecting AI-powered systems
• Make ambiguous problems clear and identify core principles that can translate across scenarios
• Have a passion for making powerful technology safe and societally beneficial
• Think creatively about the risks and benefits of new technologies, and think beyond past checklists and playbooks
• Stay up-to-date and informed by taking an active interest in emerging research and industry trends
• Understanding of developer tooling, SDKs, and technical integration patterns common in enterprise tech companies

The annual compensation range for this role is £325,000 - £390,000GBP.

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As the Manager of the Applied AI Architect team for DACH Industries at Anthropic, you will drive the adoption of frontier AI by enabling the deployment of Anthropic's products (Claude for Enterprise, Claude Code, and API) across our Industries accounts: large enterprises across all non-tech verticals in Germany, Switzerland and Austria.

You'll leverage your technical skills and consultative sales experience to drive positive AI transformation that addresses our customers' business needs, meets their technical requirements, and provides a high degree of reliability and safety.

Responsibilities

• Hire, manage and mentor a team of Applied AI Architects for DACH, providing both technical guidance and career development

• Set goals and reviews for your team, promoting growth and output

• Work with a handful of highest-value enterprise customers on their overall AI adoption strategies, focusing on pre-sales technical excellence including use case scoping, architecture reviews, technical champion building, technical adoption workshops and POC execution

• Partner closely with your aligned GTM leadership to understand customer requirements and co-build GTM strategies to drive adoption across all industry verticals

• Own the technical portions of pre-sales engagements, ensuring your team provides compelling demos and validates customer ROI from Anthropic products

• Develop scalable technical engagement frameworks and reusable assets tailored for all non-tech sectors, including Financial Services & Insurance, Healthcare, Telco, Retail and others.

• Drive collaboration from cross-functional teams to influence and unify stakeholders at all levels of the organisation to drive business outcomes

• Travel to customer sites for executive-level sessions, technical workshops, and building relationships

• Establish a shared vision for creating solutions that enable beneficial and safe AI

• Lead the vision, strategy, and execution of innovative solutions that leverage our latest models' capabilities

• Contribute to thought leadership through conference presentations, webinars, and technical content creation

• Stay current with emerging AI/ML trends and competitive landscape across all major Industries verticals

You may be a good fit if you have:

• 7+ years of experience as an Solutions Architect, Sales Engineer, or similar pre-sales technical role

• 3+ years of technical go-to-market management experience, specifically managing pre-sales teams

• Experience working with and selling to large enterprise customers across multiple verticals

• Demonstrated ability to navigate and articulate complex technical, organisational and regulatory requirements of large enterprises, in particular in regulated industries (e.g FSI, Healthcare & Life Sciences)

• A proven knowledge of the DACH market and its local specificities (regulatory, cultural, technical…)

• Experience framing and delivering enterprise AI use cases (productivity, workflow transformation) and or scoping large enterprise adoption programs

• Deep technical proficiency with enterprise AI deployments, API integrations, and production LLM use cases

• Demonstrated ability to build scalable, repeatable processes and frameworks that work across diverse customer segments

• An organisational mindset and enjoy building foundational teams in a relatively unstructured environment

• Excellent communication, collaboration, and coaching abilities

• Comfort dealing with highly uncertain, ambiguous, and fast-moving environments

• Strong executive presence and ability to foster deep relationships with technical leaders and engineering teams

• High-level familiarity with the architecture and operation of LLM and/or ML in general

• Experience with prompt engineering, LLM evaluation, and architecting AI-powered systems

• Ability to make ambiguous problems clear and identify core principles that can translate across scenarios

• A passion for making powerful technology safe and societally beneficial

• Creative thinking about the risks and benefits of new technologies, beyond past checklists and playbooks

• A track record of staying current with emerging AI research and industry trends

Strong candidates may also have:

• 10+ years technical experience

• 5+ years managing AI technical teams in hypergrowth

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You'll work with a global technology leader with 100k employees to actively deploy AI to reshape the technology landscape. You'll be working with key partners who are moving fast and pushing the boundaries of what's possible with LLM technology. Your role will entail developing genuine partnerships with the customer and key stakeholders, gaining a deep understanding of their multi-pronged business objectives, strategic direction, AI vision, and technical needs. You'll draw on both your business acumen and technical expertise to serve as a strategic advisor throughout their journey with us.

In partnership with the broader account team, you will help customers identify the right Claude capabilities for their specific business objectives, working closely with them to provide best practices and guidance while supporting them as their usage (consumption & seat based) grows and evolves.

Your role focuses on helping customers scale their usage effectively, drive model and use case optimizations, implement change management strategies, and maximize the value of their investment through expanded use cases across their organization. The insights you gather from your customers will directly inform our research priorities, product development, and go-to-market strategies — making you a key voice in shaping how we build and deliver ongoing value as a business.

Responsibilities:

• Build trusting, strategic relationships with key customer decision makers in complex, matrixed organizations; understand their business and objectives and identify opportunities for optimization and expansion
• Become an expert in Anthropic's products across API, Claude Code and Claude for Enterprise, understanding the technical nuances and best practices for each to guide customers to the right solutions
• Leverage your deep knowledge of the customer and other Digital Native Businesses to proactively drive usage planning, understanding current and future consumption/adoption and how it creates realized value for the customer
• Monitor usage patterns and identify optimization opportunities, proactively addressing underutilization across both consumption-based (API) and seat-based (Claude for Enterprise/Claude Code) products to drive full value from contracted commitments
• Serve as the customer's thought partner, enhancing their knowledge of Claude products by socializing Anthropic's product roadmap, driving awareness on new products and engaging Product PMs
• Document and quantify customer value realized through business outcomes, ROI, and impact metrics to build compelling internal business cases for continued and expanded investment
• Identify potential use cases and lines of business not currently onboarded, partnering with customers and Sales/Product to discover new applications for Claude across different departments, teams, and workflows
• Develop and execute change management strategies to drive end-user adoption and maximize value within customer organizations, including Train the Trainer programs, Center of Excellence development, and organizational enablement
• Own the customer experience across their lifecycle — managing comprehensive account and success plans grounded in the customer's business objectives, conducting Quarterly Business Reviews, and serving as the primary conduit between the customer and Anthropic
• Develop scalable engagement strategies and playbooks for your customer that can be utilized across other high-touch strategic DNB accounts to maximize impact across all customers

You may be a good fit if you have:

• 8+ years of experience in Customer Success, Technical Account Management, or Solutions Engineering
• Experience working with both F10 and F500 technology companies, SaaS platforms, or digital-first businesses—ideally including high-growth and established tech companies
• Deep understanding of the AI landscape, including direct experience working for or with large technology companies with investments/products at every layer of the AI tech stack
• Technical fluency with ability to understand and articulate AI/ML concepts, API integrations, and software implementation patterns across a set of diverse stakeholders—from developers and product managers to executives and end users
• Experience driving success across both consumption-based and seat-based business models, with understanding of different expansion levers and success metrics for each
• Strategic mindset to identify growth opportunities and translate them into actionable expansion plans
• Proven track record managing a portfolio of accounts while maintaining strong relationships and driving measurable outcomes
• Cross-functional collaborator who represents the customer in a positive, proactive manner, rallying everyone around paths forward that solve customer needs
• Passion for AI and interest in responsible development of advanced systems
• A knack for bringing order to chaos and an enthusiastic 'roll up your sleeves' mentality—you're a true team player and view yourself as a key contributor to the Anthropic team

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We are hiring Front End Software Engineers to build best-in-class product experiences across ChatGPT. You'll work on high-impact user flows, UI architecture, and performance—shipping features that make advanced AI feel simple, responsive, and delightful.

Responsibilities

• Build and ship high-quality product experiences across web surfaces.
• Partner with design and product to translate ideas into polished, accessible UI.
• Own frontend architecture decisions—component systems, state management, routing, and client-side performance.
• Improve reliability, observability, and quality through testing, monitoring, and tooling.
• Collaborate closely with backend and data teams to integrate APIs and deliver end-to-end features.
• Contribute to long-term technical direction and participate in design/architecture reviews.

You Might Thrive Here If You:

• Have strong frontend experience with modern web frameworks (e.g., React, TypeScript) and building production UI at scale.
• Care deeply about performance, accessibility, and craft—and you sweat the details without losing speed.
• Enjoy working across the stack and partnering tightly with design and product.
• Are energized by ambiguity and moving quickly while maintaining a high quality bar.

Location

We are open to hiring in San Francisco, New York, and Seattle.

About OpenAI

OpenAI is an AI research and deployment company dedicated to ensuring that general-purpose artificial intelligence benefits all of humanity. We push the boundaries of the capabilities of AI systems and seek to safely deploy them to the world through our products. AI is an extremely powerful tool that must be created with safety and human needs at its core, and to achieve our mission, we must encompass and value the many different perspectives, voices, and experiences that form the full spectrum of humanity.

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What you'll do

• Troubleshoot complex integration and operational issues involving Anti-Cheat, analyzing crash dumps, logs, and call stacks to identify root causes
• Collaborate directly with external game developers and internal teams to resolve technical issues promptly and effectively

What you need

• Highly proficient in C and C++, particularly low-level or kernel-level debugging and development
• Strong ability to analyze crash dumps and debug complex, obfuscated code at the assembly level

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What you'll do

• Meet with strategic customers to understand their critical audio and voice AI needs and locate their biggest pain points.
• Identify relevant use cases through deep engagement with customer problems and workflows, and work with Engineers to implement our voice and audio AI technology into innovative solutions.

What you need

• Experience working with customers in a technical capacity.
• Basic proficiency in Python and understanding of API integration to implement scripts and help with prototyping/demo building.

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What you'll do

• Serve as the dedicated technical partner for strategic API Platform customers, guiding them through architecture design, integration, and optimization.
• Troubleshoot API performance, grounding quality, and integration challenges—diving directly into code and logs when needed.
• Prototype example integrations, search workflows, and demos to accelerate adoption and inspire customer innovation.
• Collaborate with Engineering and Product to resolve high-priority escalations, ensuring minimal downtime and maximum reliability.
• Capture and synthesize customer feedback to improve API features, SDKs, and developer experience.

What you need

• 5+ years in technical support engineering, software engineering, or solutions engineering, with direct application development experience.
• Strong API integration skills—able to design and debug REST/JSON payloads, manage auth flows, and optimize latency.
• Proven track record of diagnosing complex technical issues across distributed systems, APIs, and customer environments.
• Excellent communicator who can work with both developer teams and non-technical stakeholders.
• Bachelor's degree in Computer Science or equivalent hands-on experience.

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What you'll do

• Guide customers through best practices for deploying and scaling agents across web, mobile, and telephony, and for integrating agents with existing data sources and systems.
• Analyze agent performance data and conversational logs to identify friction points and optimization opportunities that improve accuracy, user experience, and reliability at scale.

What you need

• 7+ years of Customer Success, Strategic Account Management, or Enterprise Partnership roles, supporting complex B2B SaaS, Developer Tools, or AI/ML products, with at least 3-5 years in a senior/strategic role.
• Demonstrated experience managing large, complex enterprise accounts with a proven track record of driving NRR and retention.

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What you'll do

• Meet with strategic customers to understand their critical audio and voice AI needs and locate their biggest pain points.
• Build and lead a team of forward deployed engineers within the region.
• Identify relevant use cases through deep engagement with customer problems and workflows, and work with Engineers to implement our voice and audio AI technology into innovative solutions.
• Design and architect bespoke integrations for customers, ensuring our technology fits seamlessly into their products and operations.
• Guide customers on best practices for implementing our voice and audio AI models to maximize their effectiveness.
• Present the results of our work and proposals for future work to audiences ranging from technical teams to C-suite executives.

What you need

• Experience working with customers in a technical capacity.
• A proven track record of leading and building teams
• Basic proficiency in Python and understanding of API integration to implement scripts and help with prototyping/demo building.

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What you'll do

• Meet with strategic customers to understand their critical audio and voice AI needs and locate their biggest pain points.
• Build and lead a team of forward deployed engineers within the region.
• Identify relevant use cases through deep engagement with customer problems and workflows, and work with Engineers to implement our voice and audio AI technology into innovative solutions.

What you need

• Experience working with customers in a technical capacity.
• A proven track record of leading and building teams

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What you'll do

The Senior eCommerce Full Stack Developer will be responsible for designing, developing, and maintaining scalable solutions for the Corsair eCommerce platform across multiple business units. This includes collaborating with business stakeholders, UX designers, and engineering teams to gather requirements and implement robust technical solutions.

• Design, develop, and maintain scalable solutions for the Corsair eCommerce platform across multiple business units
• Collaborate with business stakeholders, UX designers, and engineering teams to gather requirements and implement robust technical solutions

What you need

• 5+ years of experience as a full stack developer with strong expertise in modern web technologies
• Strong proficiency with Progressive Web Apps, React.js, Next.js, Node.js, and modern JavaScript frameworks
• Strong TypeScript experience with ability to write type-safe, maintainable code

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What you'll do

• Meet with strategic customers to understand their critical audio and voice AI needs and locate their biggest pain points.
• Identify relevant use cases through deep engagement with customer problems and workflows, and work with Engineers to implement our voice and audio AI technology into innovative solutions.

What you need

• Experience working with customers in a technical capacity.
• Basic proficiency in Python and understanding of API integration to implement scripts and help with prototyping/demo building.

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What you'll do

As a Forward Deployed Engineer Strategist, you'll work on synthesizing disconnected streams of thought into a cohesive understanding of what the most important problem is, what the data means, what the product needs, what users are motivated by, and where the impact could be.

• Meet with strategic customers to understand their critical audio and voice AI needs and locate their biggest pain points.
• Identify relevant use cases through deep engagement with customer problems and workflows, and work with Engineers to implement their voice and audio AI technology into innovative solutions.

What you need

• Experience working with customers in a technical capacity.
• Basic proficiency in Python and understanding of API integration to implement scripts and help with prototyping/demo building.

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What you'll do

We are looking for an experienced Developer Relations Engineer to join our team and support EOS Anti-Cheat (also known as "Easy Anti-Cheat"). You will serve as a crucial technical liaison between our internal engineering teams and external partners, assisting them in integrating, debugging, and optimizing Anti-Cheat in their projects.

• Troubleshoot complex integration and operational issues involving Anti-Cheat, analysing crash dumps, logs, and call stacks to identify root causes
• Collaborate directly with external game developers and internal teams to resolve technical issues promptly and effectively
• Debug and reproduce customer issues, clearly documenting and communicating findings internally and externally

What you need

• Highly proficient in C and C++, particularly low-level or kernel-level debugging and development
• Strong ability to analyse crash dumps and debug complex, obfuscated code at the assembly level
• Familiarity with cross-platform development (Windows, Linux, macOS), understanding differences and limitations across these platforms

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What you'll do

This role will administer onboarding and enablement tactics across multiple products, advising on best practices for deploying ElevenLabs across web, mobile, and backend systems.

• Responsibility 1: Analyze product usage and performance signals to identify friction points, unblock adoption, and help customers realize measurable value from the platform.

• Responsibility 2: Own commercial outcomes across a defined set of accounts.

What you need

• Required skill 1: 5+ years of Customer Success or Account Management experience supporting complex B2B SaaS, Developer Tools, or AI/ML products in the Nordics region.

• Required skill 2: Fluent in Swedish and English.

• Required skill 3: Familiarity and experience with building and deploying AI agents.

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What you'll do

You will administer onboarding and enablement tactics across multiple products, advising on best practices for deploying ElevenLabs across web, mobile, and backend systems. You will analyze product usage and performance signals to identify friction points, unblock adoption, and help customers realize measurable value from the platform.

What you need

• 5+ years of Customer Success or Account Management experience supporting complex B2B SaaS, Developer Tools, or AI/ML products in the Nordics region
• Fluent in French and English
• Familiarity and experience with building and deploying AI agents
• Familiarity and experience with API Integrations, and comfort and knowledge of navigating SDKs

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What you'll do

You will administer onboarding and enablement tactics across multiple products, advising on best practices for deploying ElevenLabs across web, mobile, and backend systems. You will analyze product usage and performance signals to identify friction points, unblock adoption, and help customers realize measurable value from the platform.

What you need

• 5+ years of Customer Success or Account Management experience supporting complex B2B SaaS, Developer Tools, or AI/ML products in the Nordics region

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What you'll do

You will administer onboarding and enablement tactics across multiple products, advising on best practices for deploying ElevenLabs across web, mobile, and backend systems. You will analyze product usage and performance signals to identify friction points, unblock adoption, and help customers realize measurable value from the platform.

What you need

• 1-3 years of Customer Success or Account Management experience supporting complex B2B SaaS, Developer Tools, or AI/ML products

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What you'll do

• Meet with strategic customers to understand their critical audio and voice AI needs and locate their biggest pain points.
• Identify relevant use cases through deep engagement with customer problems and workflows, and work with Engineers to implement our voice and audio AI technology into innovative solutions.

What you need

• Experience working with customers in a technical capacity.
• Basic proficiency in Python and understanding of API integration to implement scripts and help with prototyping/demo building.

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What you'll do

You will guide customers through best practices for deploying and scaling agents across web, mobile, and telephony, and for integrating agents with existing data sources and systems. You will analyze agent performance data and conversational logs to identify friction points and optimization opportunities that improve accuracy, user experience, and reliability at scale.

What you need

• 3-5 years of Customer Success or Account Management experience supporting complex B2B SaaS, Developer Tools, or AI/ML products in the Middle East region

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What you'll do

Join the SPEAR (Secure Product Engineering & Anti-Cheat Response) Automation team, part of EA Security. Our mission is to help EA's studios create secure code that powers amazing gaming experiences. You'll help develop front-end components for our source code security scanning platform using React, Angular, and Rust.

What you need

• Pursuing a Computer Science or related degree, expected to graduate December 2026 or later.

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