Technical Support Engineer Intern (Summer 2026) · Cloudflare

Sat, 25 Apr 2026 20:50:19 GMT
Engineering

At Cloudflare, we're on a mission to help build a better Internet. Today the company runs one of the world's largest networks that powers millions of websites and other Internet properties for customers ranging from individual bloggers to SMBs to Fortune 500 companies.

We protect and accelerate any Internet application online without adding hardware, installing software, or changing a line of code. Internet properties powered by Cloudflare all have web traffic routed through its intelligent global network, which gets smarter with every request. As a result, they see significant improvement in performance and a decrease in spam and other attacks.

About the Department

The Customer Support Team solves complicated problems and answers technical inquiries via phone, email, chat, and social media. Whether it is a Wordpress blogger using our services for free or a global Enterprise business with petabytes of web traffic, our team is always eager to assist.

What You'll Do

Do you love solving complex technical problems and interacting with people? As a Technical Support Engineer Intern at Cloudflare, you'll work directly with customers and cross-functional teams to tackle a variety of technical challenges. You'll gain hands-on experience with our products, learn the inner workings of Cloudflare's offerings, and deepen your understanding of internet technologies.

Responsibilities

Collaborate with senior engineers to analyze and troubleshoot customer issues

Track support requests using our ticketing system

Participate in team meetings to discuss and share feedback

Help create and update technical documentation and run books

Provide feedback on our product and potential improvements based on customer interactions

Support the team in testing new releases and reporting bugs

Perform other duties/projects as assigned

Skills and Requirements

Currently pursuing an undergraduate degree in a Computer Sciences or related field

Self-driven and capable of learning new technologies/systems/features with some guidance

Fundamental understanding of how the Internet works (OSI Model); Cloudflare has a variety of products that presently impact Layers 3, 4 & 7

Experience using Linux

Experience in command line and tools, including curl, dig, traceroute, openssl and git

Experience writing scripts in Bash, Python, JavaScript, or other scripting languages

Awareness of what DNS, SSL/TLS and HTTP is and how these function

Awareness of or experience installing and configuring web servers like Apache, Nginx, and IIS

Must be able to work 40 hours a week

Must be able to commit to a 12 week program

Bonus Points

Experience troubleshooting network connectivity issues, BGP routing, and GRE tunnels

You are familiar with Cloudflare and have a site actively using our platform

Super Bonus Points

You are fluent and can troubleshoot in Mandarin, Spanish, and Portuguese

What Makes Cloudflare Special?

We're not just a highly ambitious, large-scale technology company. We're a highly ambitious, large-scale technology company with a soul. Fundamental to our mission to help build a better Internet is protecting the free and open Internet.

Project Galileo: Since 2014, we've equipped more than 2,400 journalism and civil society organizations in 111 countries with powerful tools to defend themselves against attacks that would otherwise censor their work, technology already used by Cloudflare's enterprise customers--at no cost.

Athenian Project: In 2017, we created the Athenian Project to ensure that state and local governments have the highest level of protection and reliability for free, so that their constituents have access to election information and voter registration. Since the project, we've provided services to more than 425 local government election websites in 33 states.

1.1.1.1: We released 1.1.1.1 to help fix the foundation of the Internet by building a faster, more secure and privacy-centric public DNS resolver. This is available publicly for everyone to use - it is the first consumer-focused service Cloudflare has ever released.

Here’s the deal - we don’t store client IP addresses never, ever. We will continue to abide by our privacy commitment and ensure that no user data is sold to advertisers or used to target consumers.

Sound like something you’d like to be a part of? We’d love to hear from you!

This position may require access to information protected under U.S. export control laws, including the U.S. Export Administration Regulations. Please note that any offer of employment may be conditioned on your authorization to receive software or technology controlled under these U.S. export laws without sponsorship for an export license.

Cloudflare is proud to be an equal opportunity employer. We are committed to providing equal employment opportunity for all people and place great value in both diversity and inclusiveness. All qualified applicants will be considered for employment without regard to their, or any other person's, perceived or actual race, color, religion, sex, gender, gender identity, gender expression, sexual orientation, national origin, ancestry, citizenship, age, physical or mental disability, medical condition, family care status, or any other basis protected by law.

We are an AA/Veterans/Disabled Employer. Cloudflare provides reasonable accommodations to qualified individuals with disabilities. Please tell us if you require a reasonable accommodation to apply for a job. Examples of reasonable accommodations include, but are not limited to, changing the application process, providing documents in an alternate format, using a sign language interpreter, or using specialized equipment. If you require a reasonable accommodation to apply for a job, please contact us via e-mail at hr@cloudflare.com or via mail at 101 Townsend St. San Francisco, CA 94107.