This role will own onboarding, training, and continuous development for field and vendor teams, ensuring they are equipped to drive front line business performance.

The successful candidate will localize global enablement programs for regional relevance, partner cross-functionally to collect and share feedback, and leverage enablement tools and insights to continuously improve outcomes.

Key responsibilities include:

• Supporting the growth of the APAC Destination Business by collaborating with the APAC Head of Homes to build powerful fact-based narratives for multiple regional launches and go-to-market initiatives

• Owning onboarding and ongoing enablement for Acquisition and Account Management teams (both internal and vendors) across APAC

• Localizing global enablement content, sales pitches, and narratives to reflect regional market needs

• Designing and delivering role-based training programs, including mock calls, certifications, and playbooks

• Partnering closely with Sales, RevOps, Product, Policy, and regional leaders to align enablement with business priorities

• Driving adoption of enablement tools (e.g., Highspot, Gong) and translating insights into actionable coaching and performance improvements

• Creating structured feedback loops to bring field insights back to central teams and incorporating them into training material

• Tracking and reporting on enablement impact (ramp time, performance, certification, revenue impact)

What success looks like:

• Faster ramp time for new hires

• New hires consistently passing mock call certifications post-training

• Validated sales narratives and pitches in market

• Improved conversion, retention, and revenue outcomes aligned to annual OKRs

• High-quality scores across teams based on recorded call evaluations

• Strong adoption of enablement tools (e.g., Gong, Highspot)

• Trusted partnership with regional and global stakeholders

• Scalable, repeatable enablement programs across APAC

• Timely reporting and actionable insights to drive performance

Your Expertise:

• 10+ years of professional experience, with at least 5 years in enablement, sales operations, or related roles in a fast-paced global environment

• Experience in creating and delivering agile & AI-powered sales enablement content, including strong narrative, sales pitches, talking points, objection handling, and standardized playbooks, preferably in the hospitality industry

• Strong analytical skills: proven ability to analyze large datasets, synthesize performance trends, and use data tools (e.g., Excel, Google Sheets, SQL proficiency strongly preferred) to drive decisions

• Knowledge of APAC markets and cultural dynamics, with demonstrated success adapting global programs for local relevance

• Excellent verbal and written communication skills, including presentation skills to all levels within the organization

• Strong cross-functional influence and stakeholder management skills

• Data-driven mindset with experience using enablement tools and analytics

• Project management: experience managing complex operational projects with clear timelines, deliverables, and cross-functional dependencies

• Knowledge of go-to-market strategy and sales motions, with a solid understanding of revenue-driving metrics (pipeline, conversion, retention)

• Ability to prioritize and multitask and to work in a dynamic, fast-changing entrepreneurial environment

Preferred (Great to Have):

• Experience in the tech, travel, or gig/sharing economy sectors

• Familiarity with two-sided marketplace dynamics and the complexities of host/guest support

• Experience launching new programs or standing up operations with a vendor from scratch

• Experience designing and executing quality monitoring programs for sales teams, leveraging call recordings, scorecards, and calibration to drive consistent performance

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This is an exciting opportunity to craft adaptive, inclusive experiences that connect millions of listeners to what they love,anywhere, on any platform. You will join a team focused on expanding Spotify's experience beyond our core apps into partner ecosystems and connected devices.

Responsibilities:

• Build thoughtful, accessible experiences across AI assistants, chat interfaces, and connected devices.
• Use AI-assisted tools and in-build prototyping to iterate fast while maintaining design quality and clarity.
• Collaborate with localization teams and regional partners to ensure experiences feel relevant and intuitive.
• Work closely with Content Designers (Prompt / Conversational), User Research, Product, and Engineering to deliver cohesive outcomes.
• Apply and extend Spotify's build language to new partner contexts while maintaining craft consistency.
• Use research findings to advise decisions and continually improve accessibility and happiness in every experience.

Requirements:

• Experience in Product Design experience across platforms, integrations, or global products.
• Competent in scaling partner agnostic foundations into partner surfaces and contexts.
• Skilled in Figma and prototyping tools; eager to explore AI-enabled workflows.
• Collaborative and curious, motivated by working with cross-cultural teams and external partners.
• Comfortable balancing speed, structure, and creativity in a fast-moving environment.

Nice to have:

• Experience crafting for APAC markets or AI-adjacent interfaces (assistants, messaging apps, OEM devices).

Where You'll Be:

• This role is based in London or Stockholm.
• We offer the flexibility to work where you work best. Some in-person time helps us connect and create together. This position will require travel across the US, Europe and Asia.

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