Key responsibilities include:

• Architecting scalable, secure, and performant Salesforce CRM solutions aligned with Salesforce.com Standard Practices and Ford Pro's Common Engineering Policies (CEP).
• Leading MuleSoft integration strategies to connect Salesforce with internal and external systems.
• Driving Agile product development practices using JIRA to manage backlog, sprints, releases, and retrospectives.
• Validating and refining target state architectures through usability testing, performance/load testing, and continuous improvement.

As a servant leader, this role will act as a consensus builder across other Ford Pro product groups, facilitate alignment on technical decisions, team allocations, and product lifecycle transitions, promote transparency and shared accountability using progress reporting tools and OKRs, and champion Community of Practice (CoP) principles to ensure consistency in engineering and product management practices.

Financial acquisition and resource planning responsibilities include supporting financial and headcount forecasting through collaborative internal processes and related tools, aligning product investments with strategic priorities, and ensuring efficient resource allocation.

To be successful in this role, you will need to have a Bachelor's degree in Computer Science, Engineering, Information Systems, or a related field, and 12+ years of experience in enterprise CRM platforms, with at least 7 years in Salesforce architecture and development.

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At Valvoline Global Operations, we're proud to be The Original Motor Oil, but we've never rested on being first. Founded in 1866, we introduced the world's first branded motor oil, staking our claim as a pioneer in the automotive and industrial solutions industry. Today, as an affiliate of Aramco, one of the world's largest integrated energy and chemicals companies, we are driven by innovation and committed to creating sustainable solutions for a better future.

With a global presence, we develop future-ready products and provide best-in-class services for our partners around the world. For us, originality isn't just about where we began; it's about where we're headed and how we'll lead the way. We are originality in motion.

Our corporate values—Care, Integrity, Passion, Unity, and Excellence—are at the heart of everything we do. These values define how we operate, how we treat one another, and how we engage with our partners, customers, and the communities we serve. At Valvoline Global, we are united in our commitment to:

• Treating everyone with care.
• Acting with unwavering integrity.
• Striving for excellence in all endeavors.
• Delivering on our commitments with passion.
• Collaborating as one unified team.

Job Purpose

The Senior Platform Engineer – MuleSoft Platform & Ops Automation is responsible for the stability, security, scalability, and automation of the MuleSoft Anypoint Platform across cloud and hybrid environments. This role owns the operational health of enterprise integration services, ensuring reliable API and integration execution while reducing manual effort through automation. The role combines deep platform administration expertise with DevOps and operational leadership, acting as the escalation point for complex incidents and platform design decisions. Working closely with architecture, application engineering, DevOps, and security teams, this role ensures MuleSoft remains a resilient, compliant, and high-performing enterprise integration platform.

How You Make an Impact (Job Accountabilities)

• Own the operational stability, performance, and availability of the MuleSoft Anypoint Platform across production and non-production environments
• Administer and optimize MuleSoft Runtime Manager, API Manager, Access Management, AnypointMQ, RPA, Intelligent Document Processing, Partner Manager, and Runtime Fabric or CloudHub deployments
• Administer and optimize use of Design Center, Exchange, and Anypoint Experience Hub for presentation and consumption of APIs to internal and external audiences.
• Monitor, report, and forecast on MuleSoft platform consumption to ensure accuracy in budget forecasting and environment expansion based on platform licensing.
• Administer and optimize delivery of software used on developer workstations such as Anypoint Studio, Anypoint Code Builder, Postman, and Github Desktop

• Design, implement, and maintain CI/CD pipelines to automate MuleSoft deployments, environment promotion, and rollback strategies

• Lead production incident response, root cause analysis, and preventative remediation for integration and API failures
• Implement observability, monitoring, alerting, logging, and SLA frameworks to ensure proactive detection and resolution of platform issues
• Enforce platform standards for security, configuration, and operational readiness in alignment with enterprise architecture and compliance requirements
• Support API gateway configuration, TLS certificates, policy enforcement, and secure integration patterns
• Plan and execute MuleSoft platform upgrades, patches, and capacity scaling initiatives
• Collaborate with infrastructure, security, network, application, DevOps, and architecture teams to deliver reliable, secure, and scalable integration solutions
• Engage with MuleSoft Account Managers, committees, and/or user groups to stay ahead of platform changes, new capabilities, and emerging technologies
• Manage platform documentation in tools such as LeanIX and ServiceNow CMDB
• Architect, implement, and support Disaster Recovery plans for the MuleSoft application environments
• Implement security best practices and solutions for users and applications consuming MuleSoft capabilities

What You Bring to the Role (Qualifications)

• Seven (7) or more years of experience supporting enterprise-class applications, middleware, or integration platforms
• Three (3) or more years of hands-on administration and engineering of the MuleSoft Anypoint Platform
• Strong experience operating MuleSoft in production environments including CloudHub, Runtime Fabric, or hybrid deployments
• Hands-on experience with Code, Container, and Artifact Repository tools such as Bitbucket, Github, Maven, JFrog, or similar
• Experience with CI/CD automation tools such as Jenkins, Azure DevOps, GitHub Actions, Sonarqube, or similar
• Hands-on experience with API-led connectivity, REST and SOAP web services, RAML, and OpenAPI
• Hands-on experience supporting EDI and B2B connectivity and message exchanges with 3rd parties
• Hands-on experience with Event Driven Architecture, Message Queueing, and Pub/Sub integration patterns
• Strong troubleshooting skills using MuleSoft debuggers, flow analyzers, and performance tuning techniques
• Experience with Linux systems, scripting (Python, Bash, etc), and automation for platform operations
• Ability to communicate technical issues and remediation plans to engineering teams and leadership

Competencies Desired

• Hands on admin Mulesoft platform experience – must have
• Hands on admin Webmethods experience – nice to have (legacy architecture)
• Platform Stability and Reliability
• Automation and DevOps Enablement
• Production Incident Leadership
• Security and Compliance Alignment
• Cross-Team Collaboration
• Technical Problem Solving
• Operational Documentation Discipline

Certifications Desired

• MuleSoft Certified Integration Architect
• MuleSoft Certified Platform Integration Architect

Working Conditions / Physical Requirements / Travel Requirements

• Primarily office or remote work with standard computer and virtual collaboration tools
• May participate in 24x7 on-call rotation to support production systems
• Travel requirements: Some may be required for team building and major project rollouts. Travel 5%.

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