Key responsibilities include:

• Providing second-line technical assistance for hardware, software, and network issues via phone, email, or in-person.
• Diagnosing and resolving complex technical problems, including system crashes, network connectivity issues, and software conflicts.
• Managing and administering user accounts, permissions, and access controls in systems like Active Directory.
• Assisting with the deployment, configuration, and maintenance of hardware (desktops, laptops, servers, and peripherals) and software applications.
• Monitoring and maintaining IT systems, including performing patch management, updates, and basic server administration.
• Documenting and updating IT service tickets with detailed resolutions and escalating unresolved issues to Level 3 experts or specialized teams.
• Contributing to and maintaining IT knowledge base articles and self-service wikis to enhance user self-sufficiency.
• Supporting IT projects, such as system upgrades, migrations, or new technology rollouts.
• Training and mentoring Level 1 technicians, providing guidance on troubleshooting techniques and best practices.
• Ensuring compliance with company IT policies, security standards, and data protection protocols.

The ideal candidate is a problem-solver with strong technical expertise, excellent communication skills, and a commitment to delivering outstanding customer service.

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We are seeking an IT Executive to join our team in Pune. As an IT Executive, you will be responsible for providing technical support to users, troubleshooting problems, and maintaining workstation. You will also conduct remote troubleshooting of computer problems, maintain PC desktop systems, and install PC's, network printers over the local area network.

Responsibilities:

• Basic troubleshooting skills and VLAN's knowledge
• Provides technical support to users by researching and answering questions, troubleshooting problems, and maintaining workstation
• Conduct remote troubleshooting of computer problems
• Maintenance of PC desktop systems
• Installation of PC's, network printers over the local area network
• Installation and troubleshooting of software's, including operating systems
• Installation and configuration of Office365 client software's
• Keeping inventory of PC's and other computer peripherals
• IT enablement for new users in terms of system configuration, deployment & email
• Attending & resolving day to day desktop calls

Desired Skills:

• Experience in supporting and troubleshooting desktop, laptops, peripherals, applications and windows operating system related issues
• Basic knowledge of networking, VPN, DNS, DHCP, TCP/IP and antivirus, Jira related troubleshooting
• Knowledge of Perforce, Outlook configuration
• Assertive communication skills (written/verbal) with the ability to deal with users at all levels in organization and customer service orientation
• Excellent listening skills
• Exposure on remote management tools and workflow
• Ability to prioritize, schedule work and execute tasks in a high-pressure environment logically and effectively

Benefits:

• Medical insurance
• Term insurance
• Accidental insurance
• Lunch/dinner provided at subsidized rates

Role Information:

• IN Studio: Keywords India
• Location: Asia Pacific
• Area of Work: IT & Infosec
• Service: Support
• Employment Type: Full Time
• Working Pattern: In-Office

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