You'll connect deeply with customer stakeholders to understand their business goals, technical environments, and operational challenges, and architect intelligent solutions that combine the power of LLMs, SLMs, and real-time AI assistance. Your ability to translate both technical complexity and business impact will be critical to driving successful sales cycles and long-term customer outcomes.

Responsibilities:

• Act as a consultative partner to customers,uncovering business objectives, technical environments, and operational challenges to map them to AI-driven solutions.
• Act as a consultative advisor to prospective customers, uncovering operational workflows and strategic goals to design solutions leveraging Cresta’s real-time AI capabilities, including virtual agents, agent assist, and conversation intelligence.
• Lead technical discovery sessions to understand customer systems, including contact center infrastructure, telephony and IVR architecture, and CRM/workforce management platforms.
• Qualify and translate customer requirements into robust, scalable Cresta configurations, ensuring tight alignment with business value and technical feasibility.
• Design and deliver compelling, tailored product demonstrations that highlight how Cresta’s AI-powered virtual agents, real-time coaching, and analytics can deliver measurable business outcomes.
• Own the technical design and delivery of proof-of-value (POV) engagements, including integrations, real-time coaching workflows, and virtual agent use cases.
• Run ROI workshops and build business case models that connect Cresta’s capabilities to quantifiable customer impact (e.g., cost reduction, efficiency, CSAT).
• Provide insights based on your experience with AI technologies, contact center transformation, and customer success strategies.
• Serve as a technical liaison between Sales, Product, and Engineering,providing feedback on platform capabilities, customer needs, and market trends in AI, NLP, and contact center transformation.
• Stay current on emerging technologies, including LLMs, SLMs, retrieval-augmented generation (RAG), speech recognition, and contact center AI platforms.
• Deliver persuasive, tailored product demonstrations that showcase how Cresta’s AI,built on a proprietary architecture using large and small language models,drives measurable ROI through automation, efficiency, and improved customer outcomes.

Qualifications:

• 7+ years of experience in customer-facing roles, including 1–3 years in pre-sales, solutions engineering, or consulting within the enterprise software or contact center industry.
• Deep knowledge of contact center solutions, including telephony architecture (SIP, SBCs, ACDs, IVRs) and CCaaS platforms (e.g., Genesys, NICE, Five9, Amazon Connect).
• Strong understanding of AI/ML technologies, especially large language models (LLMs), small language models (SLMs), and how they are applied in conversational AI and agent augmentation.
• Experience with real-time systems, CRM tools (e.g., Salesforce), analytics platforms, and SaaS solution architecture.
• Ability to design and communicate complex solutions clearly to both technical and business audiences.
• Consultative mindset with a proven track record of leading strategic conversations, influencing stakeholders, and tailoring solutions to business goals.
• Fast learner and self-starter who thrives in high-growth, high-collaboration environments.
• Enthusiastic about Cresta’s mission and motivated to help customers unlock value from AI.

Perks & Benefits:

We offer a comprehensive and people-first benefits package to support you at work and in life:

• Comprehensive medical, dental, and vision coverage with plans to fit you and your family
• Flexible PTO to take the time you need, when you need it
• Paid parental leave for all new parents welcoming a new child
• Retirement savings plan to help you plan for the future
• Remote work setup budget to help you create a productive home office
• Monthly wellness and communication stipend to keep you connected and balanced
• In-office meal program and commuter benefits provided for onsite employees

Compensation at Cresta:

Cresta’s approach to compensation is simple: recognize impact, reward excellence, and invest in our people. We offer competitive, location-based pay that reflects the market and what each individual brings to the table. The posted base salary range represents what we expect to pay for this role in a given location. Final offers are shaped by factors like experience, skills, education, and geography. In addition to base pay, total compensation includes equity and a comprehensive benefits package for you and your family. This role is variable target compensation eligible. There is potential to exceed target earnings when goals are surpassed.

Base Salary Range: $180,000–$205,000 + variable & Offers Equity

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Your ability to translate both technical complexity and business impact will be critical to driving successful sales cycles and long-term customer outcomes.

Responsibilities: Act as a consultative partner to customers,uncovering business objectives, technical environments, and operational challenges to map them to AI-driven solutions. Act as a consultative advisor to prospective customers, uncovering operational workflows and strategic goals to design solutions leveraging Cresta's real-time AI capabilities, including virtual agents, agent assist, and conversation intelligence. Lead technical discovery sessions to understand customer systems, including contact center infrastructure, telephony and IVR architecture, and CRM/workforce management platforms. Qualify and translate customer requirements into robust, scalable Cresta configurations, ensuring tight alignment with business value and technical feasibility. Design and deliver compelling, tailored product demonstrations that highlight how Cresta's AI-powered virtual agents, real-time coaching, and analytics can deliver measurable business outcomes. Own the technical design and delivery of proof-of-value (POV) engagements, including integrations, real-time coaching workflows, and virtual agent use cases. Run ROI workshops and build business case models that connect Cresta's capabilities to quantifiable customer impact (e.g., cost reduction, efficiency, CSAT). Provide insights based on your experience with AI technologies, contact center transformation, and customer success strategies. Serve as a technical liaison between Sales, Product, and Engineering,providing feedback on platform capabilities, customer needs, and market trends in AI, NLP, and contact center transformation. Stay current on emerging technologies, including LLMs, SLMs, retrieval-augmented generation (RAG), speech recognition, and contact center AI platforms. Deliver persuasive, tailored product demonstrations that showcase how Cresta's AI,built on a proprietary architecture using large and small language models,drives measurable ROI through automation, efficiency, and improved customer outcomes.

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The Global Learning Operations & Governance Manager is a senior, enterprise-level leader responsible for architecting the AI-enabled operating system that powers ENGAGE (aka Training Operations Team) globally.

This role establishes and leads the Global Center of Excellence (CoE), designing a scalable hub-and-spoke model that transforms regional execution into predictable, revenue-aligned, and financially disciplined outcomes.

Why This Role Matters

This is a transformation year for Learning & Enablement (L&E). As learner demand, partners, SKUs, and regions scale, traditional operating models no longer hold. Success requires predictive visibility, automation-first execution, and globally consistent governed operations, not incremental process improvement.

Key Responsibilities

Global Operating Model & CoE Leadership

• Establish and lead the Global Center of Excellence as the owner of operating standards, governance, tooling, and analytics.
• Design and operationalize a hub-and-spoke model that balances global consistency with strong regional execution.
• Standardize planning cadences, decision rights, playbooks, and forecasting frameworks.
• Embed accountability and performance rigor into QBRs, MBRs, and global reviews.

AI-Enabled Operations & Telemetry

• Enhance and lead ENGAGE’s AI-first operating roadmap.
• Operationalize real-time KPIs, dashboards, and predictive exception signals to surface demand, capacity, and risk.
• Institutionalize intelligent intake, agentic workflows, and automation across scheduling, forecasting, certification, and partner management.
• Establish governance principles for AI and automation, ensuring reliability, transparency, and measurable business impact.

Commercial Strategy & Revenue Discipline

• Define and institutionalize best in class revenue practices, including SKU governance, forecasting discipline, revenue recognition guardrails, and margin optimization.
• Translate operational gains into measurable commercial impact (capacity unlock, improved utilization, fill-rate gains, partner spend reduction).
• Partner with Revenue Operations, Finance, and Commercialization to ensure executive-grade reporting and P&L transparency.
• Embed financial controls aligned with audit readiness and long-term scalability.

Enterprise Governance & Risk Management

• Build a globally consistent environment across planning, reporting, exception management, and automation oversight.
• Ensure audit resilience, compliance readiness, and structured risk mitigation across regions.
• Establish clear decision rights and ownership models to eliminate ambiguity and friction.

Change Leadership & Global Oversight

• Lead global adoption of standardized processes, AI-enabled workflows, and governance frameworks.
• Define and elevate operational maturity benchmarks across regions.
• Act as a strategic advisor to L&E and Strat-Ops leadership on scale, risk, and operating evolution.
• Influence without authority across distributed, matrixed teams to embed discipline and alignment.

What Success Looks Like

• Building a predictable, standardized global operating model with clear decision rights and executive-ready reporting.
• Real-time, predictive visibility into global demand, capacity, performance, and exceptions.
• Demonstrable conversion of operational improvements into capacity unlocks, reduced partner spend, and revenue uplift.
• Automation and AI embedded into daily operations, materially reducing manual overhead and cycle times.
• High regional adoption of CoE standards and tooling.

Required Qualifications

• 10+ years in GTM Operations, Revenue Operations, or Program Leadership within global high-growth technology companies.
• Proven experience building and scaling enterprise operating models and governance programs.
• Demonstrated success leading automation, analytics, or AI-driven transformation initiatives with measurable impact.
• Deep commercial fluency, including forecasting, revenue operations, utilization economics, and P&L drivers.
• Strong partnership experience with Finance, Legal, Strategy, and Revenue leadership.
• Exceptional analytical rigor and executive-level communication skills.

Preferred Qualifications

• Exposure to audit processes, SOX readiness, or public-company financial controls.
• Familiarity with SaaS, data, AI, or cloud business models.
• Experience leading global change management initiatives.
• Hands-on experience with analytics platforms or Databricks products.
• Demonstrated success embedding AI into operational workflows at scale.

Why Join Us

You will architect the global operating system that enables ENGAGE to scale with speed, discipline, and financial rigor. This is a high-visibility role with enterprise impact,shaping how Learning & Enablement operates in an AI-first world. If you’re energized by building systems that convert complexity into predictable performance, and by embedding governance without sacrificing agility, this role offers the opportunity to leave a lasting operational legacy.

Pay Range Transparency

Databricks is committed to fair and equitable compensation practices. The pay range(s) for this role is listed below and represents the expected base salary range for non-commissionable roles or on-target earnings for commissionable roles. Actual compensation packages are based on several factors that are unique to each candidate, including but not limited to job-related skills, depth of experience, relevant certifications and training, and specific work location. Based on the factors above, Databricks anticipated utilizing the full width of the range. The total compensation package for this position may also include eligibility for annual performance bonus, equity, and the benefits listed above. For more information regarding which range your location is in visit our page here.

Zone 1 Pay Range $148,600-$204,250 USD Zone 2 Pay Range $133,700-$183,800 USD Zone 3 Pay Range $126,200-$173,600 USD Zone 4 Pay Range $118,900-$163,450 USD

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You'll design, adapt, and deliver enablement programs that accelerate pipeline growth, increase average deal size, and help sellers build long-term careers at Reddit.

Responsibilities:

Represent the SMB Seller: Partner with SMB vendor and sales teams to ensure third-party sellers are equipped with the same playbooks, messaging, and workflows to drive consistent execution and performance across all regions.

Enable Pipeline Generation: Develop playbooks, messaging, and outreach frameworks that help sellers generate qualified pipeline through targeted prospecting and effective early-stage conversations.

Drive Seller Productivity at Scale: Equip reps with simple, repeatable workflows and resources that help them manage high activity volumes, prioritize accounts, and move opportunities forward efficiently.

Accelerate Ramp & Execution: Support onboarding and ongoing development programs that help new sellers ramp quickly and existing sellers continuously improve performance.

Operationalize GTM Programs: Adapt global enablement initiatives including tooling rollouts, sales plays, and AI-assisted selling to fit the pace and workflow of SMB teams.

Use Data to Improve Performance: Track enablement effectiveness through metrics like ramp time, pipeline generation, meeting conversion rates, and deal velocity, iterating programs based on results.

Connect the Revenue Ecosystem: Partner with Sales, Marketing, Product, and Revenue Operations to ensure alignment across messaging, tools, and programs that drive SMB growth.

Qualifications:

8-10+ years in sales enablement, sales operations, or sales leadership,experience in SMB or commercial segments required

Experience designing and running enablement programs for third-party or vendor sales teams, ensuring consistent standards, messaging, and performance expectations.

Exceptional facilitator and communicator with strong stakeholder management skills.

Data-driven and fluent in using metrics, dashboards, and AI-powered insights to diagnose needs and evaluate outcomes.

Proficient in enablement tools (Highspot, Gong, LMS), Salesforce, and analytics platforms.

Committed to inclusive, accessible learning design that meets diverse seller needs.

Benefits:

Comprehensive Healthcare Benefits and Income Replacement Programs

401k with Employer Match

Global Benefit programs that fit your lifestyle, from workspace to professional development to caregiving support

Family Planning Support

Gender-Affirming Care

Mental Health & Coaching Benefits

Flexible Vacation & Paid Volunteer Time Off

Generous Paid Parental Leave

Pay Transparency: This job posting may span more than one career level. In addition to base salary, this job is eligible to receive equity in the form of restricted stock units, and depending on the position offered, it may also be eligible to receive a commission.

Additionally, Reddit offers a wide range of benefits to U.S.-based employees, including medical, dental, and vision insurance, 401(k) program with employer match, generous time off for vacation, and parental leave.

To learn more, please visit https://www.redditinc.com/careers/

To provide greater transparency to candidates, we share base salary ranges for all US-based job postings regardless of state.

We set standard base pay ranges for all roles based on function, level, and country location, benchmarked against similar stage growth companies.

Final offer amounts are determined by multiple factors including, skills, depth of work experience and relevant licenses/credentials, and may vary from the amounts listed below.

The base salary range for this position is: $143,600-$201,000 USD

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We are seeking a seasoned professional to lead our Field Engineering team in Germany, focusing on strategic manufacturing and energy customers. As a player-coach, you will balance hands-on involvement in critical customer engagements with building repeatable motions, artefacts, and coaching mechanisms that scale impact across the team.

Key Responsibilities:

• Build, lead, and scale the pre-sales (Solutions Architect) team for Strategic Manufacturing and Energy customers in Germany, including hiring, coaching, performance management, and career development, and owning coverage for complex industrial stakeholder environments.

• Own pre-sales ROI and effectiveness, including coverage models, prioritisation, and impact on win-rate, sales cycles, and customer adoption.

• Act as a player-coach in strategic opportunities by balancing hands-on involvement in the most critical customer engagements with building repeatable motions, artefacts, and coaching mechanisms that scale impact across the team.

• Establish and reinforce a solution- and value-based selling culture, focused on business outcomes, not just technical excellence.

• Partner closely with Sales leadership to support forecast accuracy, pipeline quality, and consumption growth in a usage-driven business model.

• Engage with C-level and senior executives at strategic customers to build trusted relationships and long-term partnerships.

• Drive a scalable adoption model by anchoring partner and PS attach and establishing a crisp pre-/post-sales handshake tied to consumption outcomes (onboarding readiness, adoption milestones, expansion path).

• Represent Field Engineering as part of the regional leadership team, contributing to Databricks' brand, market positioning, and growth in Germany.

Requirements:

• Proven experience building and managing pre-sales or technical field teams in a high-growth environment.

• Strong background in data engineering, analytics platforms, databases, or data science, gained through engineering, consulting, or technical leadership roles.

• Demonstrated success in consumption-based or SaaS business models, including forecasting, expansion, and customer adoption.

• Ability to operate as a player-coach, balancing hands-on deal involvement with scalable team leadership.

• Track record of partnering effectively with Sales and cross-functional leaders to drive measurable business outcomes.

• Experience establishing repeatable processes that improve efficiency without limiting innovation or ownership.

• Passion for the data and AI market and the ability to articulate a clear, executive-level POV on the value of Databricks.

• Executive presence with the ability to influence and communicate confidently at C-level.

• Fluent German (highly preferred) and fluent English (required).

About Databricks

Databricks is a data and AI company providing a unified and democratized data, analytics, and AI platform. It has over 10,000 organisations worldwide relying on its services.

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Key responsibilities include:

• Managing the end-to-end delivery of analytics projects, from scoping and planning to execution and delivery
• Translating ambiguous business questions into tractable data analysis projects
• Interpreting and investigating data and statistical questions that arise through the delivery of client work
• Collaborating with cross-functional teams, including Data Science, Engineering, and Product Management, to ensure alignment on project goals and deliverables
• Serving as the primary point of contact for clients, addressing any concerns or issues that may arise during the project lifecycle
• Monitoring project progress and performance, proactively identifying risks and implementing mitigation strategies as needed

To be successful in this role, you will need to have a strong background in analytics and project management, with experience leading cross-functional teams and managing client relationships. You will also need to have excellent communication and presentation skills, with the ability to convey complex analytical concepts to non-technical audiences.

In addition to your technical skills and experience, you will need to be able to integrate AI into your daily work, from summarizing documents to automating workflows and uncovering insights. This is a pivotal moment in time, where being first to market with AI transforms industries and sets the bar.

If you are a motivated and experienced professional looking to join a dynamic team and contribute to the development of cutting-edge analytics solutions, please apply today!

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Your measure of success is the number of workflows you've permanently transformed and the extent to which those in your group start any task with an AI tool.

Responsibilities:

• Identify and document the highest-leverage workflow transformations within your group's day-to-day work by deeply understanding their processes and outputs
• Build custom tools, agents, automations, and skills tailored to each marketer's specific responsibilities
• Coach and partner with each marketer through a progressive journey: from awareness, to first win, to regular AI integration, to full workflow transformation, to self-sufficiency
• Teach marketers to build and iterate on their own tools over time, creating independence
• Recognize patterns across your cohort and systematically scale what works , a tool built for one marketer should become reusable for their peers
• Document every tool, playbook, and transformation pattern you build so the entire FDA team can use each other's work
• Share wins visibly within your cohort and with leadership to build momentum, inspire, and celebrate success
• Track individual and cohort progress rigorously against a defined maturity model, moving every marketer toward self-sustaining, AI-first work
• Prepare marketers for an agentic future , not just prompt writing, but designing, building, and overseeing autonomous, multi-agent workflows

Who you are:

We're looking for people who have already lived the transformation they'll be driving for others. You've used AI to fundamentally change how you work , not as a novelty, but as your default operating mode.

• You are a deep AI practitioner. You build agents, automations, and tools fluently. You don't just know what AI can do in theory , you've built things that changed how real work gets done. You can build in real time alongside the people you support.
• You are an exceptional coach and communicator. You can meet people wherever they are. You create desire for progress, and you adapt your approach to each person.
• You understand marketing work. You either have direct experience in marketing or can quickly learn the workflows, deliverables, tools, and pressures of your assigned group. You know that understanding someone's work is a prerequisite to transforming it.
• You are a pattern recognizer. When you build something that works for one person, you immediately see how it applies to others. You think in systems, not one-off solutions.
• You are high-caliber, persistent, and versatile. Your skills and experience are valuable across the company. You're the kind of person who could succeed in many roles at Stripe.
• You bias toward action and speed. You'd rather show someone a working proof-of-concept on their own deliverable today than present a polished deck about what's theoretically possible next quarter.
• You are comfortable with ambiguity and evolution. This is a new team building a new operating model. The playbook will be rewritten as we learn. You thrive in that environment.

Minimum requirements:

• 5+ years of professional experience in a role requiring analytical thinking, problem-solving, and cross-functional collaboration
• Demonstrated, hands-on experience building AI-powered tools, agents, automations, or workflows that transformed real work processes (not just using AI as a chatbot , building with it)
• Track record of coaching, teaching, or enabling others , formally or informally , with evidence that people you've helped actually changed how they work
• Strong written and verbal communication skills, with the ability to explain technical concepts to non-technical audiences and adapt your style to different learners
• Comfort working across multiple workstreams and relationships simultaneously (you'll be supporting ~20 marketers at varying stages of their AI journey)

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In this role, you will be responsible for managing the end-to-end delivery of analytics projects, collaborating with cross-functional teams, and serving as the primary point of contact for clients. You will also be responsible for monitoring project progress and performance, proactively identifying risks and implementing mitigation strategies as needed.

To be successful in this role, you will need to have a strong background in healthcare analytics, excellent project management skills, and the ability to communicate complex analytical concepts to non-technical audiences. You will also need to be proficient in data analysis tools and programming languages such as SQL, Python, or R.

At Komodo Health, we are committed to using AI strategically to solve problems and generate new ideas. We expect every team member to integrate AI into their daily work, from summarizing documents to automating workflows and uncovering insights.

If you are a motivated and experienced professional looking to join a dynamic team, please submit your application.

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As a Technical Product Manager, you will partner with Support, Revenue Operations, program management, and IT to execute the vision, prioritize, and deliver lovable product features that balance innovation with operational excellence.

Key responsibilities include:

User Discovery: Interview internal users to uncover friction points and root causes, translating these insights into detailed functional requirements and clear feature initiatives tied to business outcomes. Cross-Functional Collaboration: Partner with Field, Engineering, and Revenue Operations to scope, plan, and launch 'lovable' products. Outcome Driven: Define and build success metrics directly into the product design phase, using data to inform current execution and future strategy. Innovation: Identify and apply improvements to internal workflows and new feature sets, incorporating GenAI where appropriate. Efficiency & Adoption: Drive internal efficiency, high feature adoption, and operational cost reduction.

Requirements include:

Technical Fluency: A strong technical background with the ability to discuss trade-offs with engineers. Functional Precision: Proven track record of refining high-level business requirements to granular, actionable technical specifications. Analytical Outlook: Professional experience using data to drive continuous improvement and track product-level success. Leadership & Ownership: Ability to operate with high autonomy and ownership in a fast-paced environment, leading cross-team projects to completion. Humble Attitude: A commitment to the success of the team and the company above all else.

Bonus points include familiarity with SQL and platforms like Pendo, Amplitude, Fullstory, or Looker, experience with Elastic Cloud, Elastic Stack, or similar cloud-based search and analytics platforms, and experience or willingness to work in a distributed, remote-first organization.

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In this role, you will manage and coach a small team of product managers and producers, guiding them through short and mid-term roadmap development, prioritisation, and sprint planning. You will also work closely with stakeholders across marketing and product to ensure the web experience aligns with key business objectives, user needs, and campaign priorities.

Key responsibilities include:

• Managing and mentoring a team of web product managers and producers, supporting their development and ensuring high-quality execution across initiatives.

• Translating the north-star strategy into mid-term roadmaps and partnering with the team to define and deliver near-term priorities, features, and improvements.

• Leading cross-functional collaboration with web engineering, web design, and integrated marketing partners to drive high-impact enhancements to the Dropbox.com experience.

• Partnering with stakeholders across marketing, product, and design to align on goals, requirements, and success criteria for web initiatives.

• Supporting the execution of optimisation efforts, including user journey improvements, experimentation, and data-driven enhancements to engagement and conversion.

• Ensuring roadmap visibility, prioritisation clarity, and consistent communication with cross-functional teams and leaders regarding progress and outcomes.

• Maintaining a customer-first mindset, leveraging insights and qualitative and quantitative data to inform product decisions and identify opportunities for improvement.

Requirements include:

• 7+ years of product management experience with a focus on web-based products or digital experiences.

• 2+ years managing a team of product managers; at minimum, one year mentoring and guiding other product managers as team lead.

• Demonstrated experience translating strategic direction into actionable product roadmaps and delivering high-quality digital experiences.

• Strong understanding of web technologies, user experience principles, and the product development lifecycle.

• Proven ability to collaborate effectively with engineering, design, data, and marketing teams to deliver cohesive web experiences.

• Experience using data, experimentation, and analytics to guide decision-making and optimise user journeys and conversion funnels.

• Strong organisational and communication skills, with the ability to manage multiple priorities, maintain alignment across stakeholders, and communicate product updates clearly.

Preferred qualifications include:

• Experience collaborating with integrated marketing teams or supporting marketing-driven web initiatives.

• Experience working in both product-led and sales-led software-as-a-service environments.

• Familiarity with content management systems such as Adobe Experience Manager, Webflow, or Contentful.

• Experience with web experimentation frameworks and A/B testing methodologies.

• Knowledge of web analytics platforms including Google Analytics, Adobe Analytics, or Amplitude.

This role offers the opportunity to directly shape Dropbox's digital presence while gaining meaningful cross-functional exposure and driving impact at scale.

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We are seeking a Senior Product Manager to support the development of CoreWeave's Enterprise Data Platform within the CIO organization. This role will contribute to building a scalable, high-performance data lake and data architecture, integrating data from key sources across Operations, Engineering, Sales, Finance, and other IT partners.

As a Senior Product Manager for Data Infrastructure and Analytics, you will help drive data ingestion, transformation, governance, and analytics enablement. You will collaborate with engineering, analytics, finance, and business teams to help deliver data lake and pipeline orchestration solutions, ensuring accessible data for business insights.

Key Responsibilities:

• Own and evangelize Data Platform and Business Analytics roadmap and strategy across CoreWeave
• Assist with the execution of CoreWeave's enterprise data architecture, helping enable the data lake and domain-driven data layer
• Support the development and enhancement of data ingestion, transformation, and orchestration pipelines for scalability, efficiency, and reliability
• Work with the Engineering and Data teams to maintain and enhance data pipelines for both structured and unstructured data, enabling efficient data movement across the organization
• Collaborate with Finance, GTM, Infrastructure, Data Center, and Supply Chain teams to help unify and model data from core systems (ERP, CRM, Asset Mgmt, Supply Chain systems, etc.)
• Contribute to data governance and quality initiatives, focusing on data consistency, lineage tracking, and compliance with security standards
• Support the BI and analytics layer by partnering with stakeholders to enable data products, dashboards, and reporting capabilities
• Help prioritize data-driven initiatives, ensuring alignment with business goals and operational needs in coordination with leadership

Requirements:

• 5+ years of experience in data product management, data architecture, or enterprise data engineering roles
• Familiarity with data lakes, data warehouses, ETL/ELT and streaming pipelines, and data governance frameworks
• Hands-on experience with modern data stack technologies (such as Snowflake, BigQuery, Databricks, Apache Spark, Airflow, DBT, Kafka)
• Understanding of data modeling, domain-driven design, and creating scalable data platforms
• Experience supporting the end-to-end data product lifecycle, including requirements gathering and implementation
• Strong collaboration skills with engineering, analytics, and business teams to help deliver data initiatives
• Awareness of data security, compliance, and governance best practices
• Understanding of BI and analytics platforms (such as Tableau, Looker, Power BI) and supporting self-service analytics

Why CoreWeave?

At CoreWeave, we work hard, have fun, and move fast! We're in an exciting stage of hyper-growth that you will not want to miss out on. We're not afraid of a little chaos, and we're constantly learning. Our team cares deeply about how we build our product and how we work together, which is represented through our core values:

• Be Curious at Your Core
• Act Like an Owner
• Empower Employees
• Deliver Best-in-Class Client Experiences
• Achieve More Together

We support and encourage an entrepreneurial outlook and independent thinking. We foster an environment that encourages collaboration and provides the opportunity to develop innovative solutions to complex problems. As we get set for take off, the growth opportunities within the organization are constantly expanding. You will be surrounded by some of the best talent in the industry, who will want to learn from you, too. Come join us!

Salary Range: $143,000 to $210,000

Benefits:

• Medical, dental, and vision insurance - 100% paid for by CoreWeave
• Company-paid Life Insurance
• Voluntary supplemental life insurance
• Short and long-term disability insurance
• Flexible Spending Account
• Health Savings Account
• Tuition Reimbursement
• Ability to Participate in Employee Stock Purchase Program (ESPP)
• Mental Wellness Benefits through Spring Health
• Family-Forming support provided by Carrot
• Paid Parental Leave
• Flexible, full-service childcare support with Kinside
• 401(k) with a generous employer match
• Flexible PTO
• Catered lunch each day in our office and data center locations
• A casual work environment
• A work culture focused on innovative disruption

Workplace:

While we prioritize a hybrid work environment, remote work may be considered for candidates located more than 30 miles from an office, based on role requirements for specialized skill sets. New hires will be invited to attend onboarding at one of our hubs within their first month. Teams also gather quarterly to support collaboration.

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Location: Bellevue, Washington

Department: Education & Training

CSQ227R234

About the Role

This role is required to work in a hybrid office setting in our Bellevue, WA office.

The Opportunity

Databricks runs some of the largest customer enablement programs in the industry , workshops, digital courses, labs, and webinars that reach thousands of users. The Customer Enablement Specialist turns that reach into results. You connect engaged learners to structured training plans that drive product adoption, customer success, and measurable business impact.

This isn’t a sales or business development role , every conversation begins with an existing Databricks user or program participant. Your focus is on helping those customers move from initial interest to tangible capability: skilled teams, completed training milestones, and activated use cases.

You’ll manage a broad portfolio of accounts, supporting new and emerging personas , business users, analysts, and app developers , and helping them succeed with Databricks’ latest innovations in AI/BI, Databricks Apps, and agent-based development.

What You'll Do

• Convert participation in Databricks’ scale programs (webinars, workshops, digital learning) into structured training engagements.

• Own a high-volume enablement pipeline , identifying learner needs, recommending tailored paths, and tracking adoption progress.

• Deliver engaging L100–L200 sessions and demos to help new personas understand what’s possible with Databricks.

• Build enablement plans for each account, tracking trained users, completion rates, and milestone achievement.

• Partner with Customer Success Managers (CSMs), Account Executives (AEs), and senior CEAs to align training with customer goals and renewal cycles.

• Report key metrics , trained accounts, learner growth, conversion rates, and training revenue , using data to guide your priorities.

• Provide structured feedback to program and curriculum teams to sharpen future customer learning experiences.

What You Bring

• 2–4 years in a technical, customer-facing role , technical training, pre-sales, enablement, or customer success preferred.

• Hands-on familiarity with modern data and analytics platforms (Databricks, cloud SQL, BI tools, or data lakes).

• Confidence delivering introductory technical content to non-expert audiences.

• Working knowledge of AI/ML concepts , able to explain how Databricks enables practical use cases.

• Strong communication skills and a consultative approach: discover needs, recommend paths, and gain commitment.

• A data-driven mindset with strong organisational habits and comfort managing many concurrent accounts.

• Team-first attitude , proactive collaborator who knows when to escalate for deeper technical support.

Bonus Points

• Databricks certifications or willingness to certify (Data Engineer Associate, Databricks certifications (or willingness to obtain within 6 months).

• Background in SaaS, cloud, or data platforms; familiarity with BI or AI/BI tools (Databricks Genie, Tableau, Power BI).

• Exposure to Databricks Apps, REST APIs, or AI agent concepts.

• Experience in a role with enablement or training-related revenue metrics.

Why This Role, Why Now

New products create new skill gaps. As Databricks expands into AI/BI, Databricks Apps, and agent-based development, a new wave of users , business analysts, app builders, domain experts , needs to get skilled up quickly. The depth CEA team focuses on the complex, strategic, and deeply technical. This role focuses on the broad middle: high volume, new personas, and the scale-to-commitment motion that turns digital participation into real adoption. It is a high-visibility, high-impact position with a clear growth path into senior CEA work as you build depth and track record.

Pay Range Transparency

Databricks is committed to fair and equitable compensation practices. The pay range(s) for this role is listed below and represents the expected salary range for non-commissionable roles or on-target earnings for commissionable roles. Actual compensation packages are based on several factors that are unique to each candidate, including but not limited to job-related skills, depth of experience, relevant certifications and training, and specific work location. Based on the factors above, Databricks anticipates utilizing the full width of the range. The total compensation package for this position may also include eligibility for annual performance bonus, equity, and the benefits listed above. For more information regarding which range your location is in visit our page here.

Zone 2 Pay Range $86,600-$119,150 USD

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Key responsibilities include:

• Identifying and mapping customer initiatives and business problems to Cloudflare solutions
• Building relationships and technical champions within customer accounts
• Developing and presenting customer presentations at every Enterprise Customer's organization level
• Leading demo and proof-of-concept activities for Cloudflare prospects and customers
• Demonstrating expertise of Cloudflare with peers through the creation of professional content, including white papers, blog posts and other knowledge sharing activities
• Representing and evangelizing Cloudflare externally at Developer, Community, Technology, Cybersecurity and Industry focused events with thought leadership and expertise

We're looking for someone with previous experience as a Solutions Engineer or other customer-facing technical role with CDN, Security, Networking or SaaS, solid communication, written and presentation skills, ability to work on several projects and activities concurrently, and highly driven individuals that are curious, team players and work with a sense of urgency.

Desirable skills include fundamental understanding of customer network and/or application architectures, detailed understanding of workflow from user to application including hybrid architectures with Azure, AWS, GCP, understanding, knowledge or experience of application and/or network security, understanding, knowledge or experiences with SaaS application environments, understanding, knowledge or experience with VPN and remote access challenges, understanding, knowledge or experience with SIEM and log analytics platforms, client OS fundamentals and software distribution.

If you're the type of person who values curiosity over bureaucracy, and that AI is a partner in solving tough problems to keep the Internet moving forward, you'll fit right in.

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At Cloudflare, we are on a mission to help build a better Internet.

Today the company runs one of the world’s largest networks that powers millions of websites and other Internet properties for customers ranging from individual bloggers to SMBs to Fortune 500 companies.

Cloudflare protects and accelerates any Internet application online without adding hardware, installing software, or changing a line of code.

Internet properties powered by Cloudflare all have web traffic routed through its intelligent global network, which gets smarter with every request.

As a result, they see significant improvement in performance and a decrease in spam and other attacks.

Cloudflare was named to Entrepreneur Magazine’s Top Company Cultures list and ranked among the World’s Most Innovative Companies by Fast Company.

About the Role

We're looking for a Senior Solutions Engineer to join our Canadian Solutions Engineering team.

As a Senior Solutions Engineer, you will be responsible for partnering with the sales team to understand customer requirements and provide sales support, preparing and delivering technical presentations and demos explaining the benefits of Cloudflare products to existing and potential customers, and running proof of concept trials for customers.

The primary focus of this role is supporting territory/commercial accounts in Eastern Canada.

Responsibilities

• Identify and map customer initiatives and business problems to Cloudflare solutions
• Build relationships and technical champions within customer accounts
• Develop and present customer presentations at every Enterprise Customer’s organization level
• Lead demo and proof-of-concept activities for Cloudflare prospects and customers
• Demonstrate your expertise of Cloudflare with your peers through the creation of professional content, including white papers, blog posts and other knowledge sharing activities
• Represent and evangelize Cloudflare externally at Developer, Community, Technology, Cybersecurity and Industry focused events with thought leadership and expertise

Basic Requirements

• Previous experience as a Solutions Engineer or other customer-facing technical role with CDN, Security, Networking or SaaS
• Solid communication, written and presentation skills
• Fluency in French is required
• Ability to work on several projects and activities concurrently
• Highly driven individuals that are curious, team players and work with a sense of urgency
• Bachelor’s Degree or equivalent in relevant work experience

Desirable Skills

• Fundamental understanding of customer network and/or application architectures
• Detailed understanding of workflow from user to application including hybrid architectures with Azure, AWS, GCP
• Understanding, knowledge or experience of application and/or network security
• Understanding, knowledge or experiences with SaaS application environments
• Understanding, knowledge or experience with VPN and remote access challenges
• Understanding, knowledge or experience with SIEM and log analytics platforms
• Client OS fundamentals and software distribution

What Makes Cloudflare Special?

We’re not just a highly ambitious, large-scale technology company. We’re a highly ambitious, large-scale technology company with a soul.

Fundamental to our mission to help build a better Internet is protecting the free and open Internet.

Project Galileo: Since 2014, we've equipped more than 2,400 journalism and civil society organizations in 111 countries with powerful tools to defend themselves against attacks that would otherwise censor their work, technology already used by Cloudflare’s enterprise customers--at no cost.

Athenian Project: In 2017, we created the Athenian Project to ensure that state and local governments have the highest level of protection and reliability for free, so that their constituents have access to election information and voter registration.

Since the project, we've provided services to more than 425 local government election websites in 33 states.

1.1.1.1: We released 1.1.1.1 to help fix the foundation of the Internet by building a faster, more secure and privacy-centric public DNS resolver.

This is available publicly for everyone to use - it is the first consumer-focused service Cloudflare has ever released.

Here’s the deal - we don’t store client IP addresses never, ever.

We will continue to abide by our privacy commitment and ensure that no user data is sold to advertisers or used to target consumers.

Sound like something you’d like to be a part of? We’d love to hear from you!

This position may require access to information protected under U.S. export control laws, including the U.S. Export Administration Regulations.

Please note that any offer of employment may be conditioned on your authorization to receive software or technology controlled under these U.S. export laws without sponsorship for an export license.

Cloudflare is proud to be an equal opportunity employer.

We are committed to providing equal employment opportunity for all people and place great value in both diversity and inclusiveness.

All qualified applicants will be considered for employment without regard to their, or any other person's, perceived or actual race, color, religion, sex, gender, gender identity, gender expression, sexual orientation, national origin, ancestry, citizenship, age, physical or mental disability, medical condition, family care status, or any other basis protected by law.

We are an AA/Veterans/Disabled Employer.

Cloudflare provides reasonable accommodations to qualified individuals with disabilities.

Please tell us if you require a reasonable accommodation in order to apply for a job or to perform the duties of a job.

Applicants are considered for all positions on an individual, merit-based basis; qualification applications and selection decisions are based on how each candidate's traits, skills and background align with the specific requirements of the position being applied for.

We are not able to respond to every inquiry personally.

However, we appreciate your interest in Cloudflare and encourage you to regularly check our careers page for new opportunities and to sign up for our talent community to stay up-to-date on our latest job openings.

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Your main objective will be to convert participation in Databricks' scale programs (webinars, workshops, digital learning) into structured training engagements. You will own a high-volume enablement pipeline, identifying learner needs, recommending tailored paths, and tracking adoption progress.

To achieve this, you will deliver engaging L100–L200 sessions and demos to help new personas understand what's possible with Databricks. You will build enablement plans for each account, tracking trained users, completion rates, and milestone achievement.

You will partner with Customer Success Managers (CSMs), Account Executives (AEs), and senior CEAs to align training with customer goals and renewal cycles. You will report key metrics – trained accounts, learner growth, conversion rates, and training revenue – using data to guide your priorities.

In addition, you will provide structured feedback to program and curriculum teams to sharpen future customer learning experiences.

We are looking for a highly motivated and organized individual with excellent communication skills and a consultative approach. You should have hands-on familiarity with modern data and analytics platforms, confidence delivering introductory technical content to non-expert audiences, and a working knowledge of AI/ML concepts.

If you are passionate about helping customers succeed and have a strong desire to learn and grow with our company, we encourage you to apply for this exciting opportunity.

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This role requires a deep understanding of product analytics, a strong technical skillset, and a forward-thinking mindset to leverage AI in your analysis.

Responsibilities:

• Design and build insightful and user-friendly dashboards and reports in Tableau to track key product metrics and performance indicators.
• Utilize Snowflake and dbt to build and maintain robust and scalable data models and pipelines for our analytics needs.
• Conduct in-depth product analysis to identify trends, patterns, and opportunities for product improvement and growth.
• Write complex SQL queries and use Python to perform advanced data analysis.
• Collaborate with product managers, engineers, and other stakeholders to understand their data needs and provide them with the insights they need to make informed decisions.
• Proactively identify and explore new ways to leverage AI and machine learning to enhance our analytical capabilities and unlock new insights from our data.
• Communicate your findings and recommendations effectively to both technical and non-technical audiences.

Qualifications:

• Proven experience as a Data Analyst or in a similar role, with a focus on product analytics.
• 3-5 years of experience.
• Expert-level proficiency in SQL.
• Strong experience with data visualization tools, particularly Tableau.
• Hands-on experience with cloud data warehouses like Snowflake and data transformation tools like dbt.
• Advanced analytics, data science, AI/ML experience and techniques are a plus.
• A strong analytical mindset with the ability to think critically and solve complex problems.
• A proactive and curious mindset with a strong desire to learn and experiment with new technologies, especially in the realm of AI.
• Excellent communication and collaboration skills.

Added Advantage:

• Experience with other BI tools like Looker.
• Experience with statistical analysis and machine learning.
• Familiarity with product analytics platforms like Amplitude or Mixpanel

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You will identify and map customer initiatives and business problems to Cloudflare solutions, build relationships and technical champions within customer accounts, develop and present customer presentations at every Enterprise Customer's organization level, lead demo and proof-of-concept activities for Cloudflare prospects and customers, demonstrate your expertise of Cloudflare with your peers through the creation of professional content, including white papers, blog posts and other knowledge sharing activities, represent and evangelize Cloudflare externally at Developer, Community, Technology, Cybersecurity and Industry focused events with thought leadership and expertise, and apply in-depth vertical knowledge or domain expertise.

The ideal candidate will have previous experience as a Solutions Engineer or other customer-facing technical role with CDN, Security, Networking or SaaS, solid communication, written and presentation skills, ability to work on several projects and activities concurrently, highly driven individuals that are curious, team players and work with a sense of urgency, and a Bachelor's Degree or equivalent in relevant work experience.

The role requires up to 50% travel to attend meetings with prospects or customers, attend conferences and other industry events, and to collaborate with your Cloudflare teammates.

Desirable skills areas include experience interacting with senior-level executives to communicate a message of network and security transformation, routing, subnetting, split tunnels, SD-WAN, local internet breakout, end-user and application security risks, DDoS, malware, phishing, viruses, and knowledge of competitive market around CDN providers and internet security technologies.

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At Cloudflare, we're on a mission to help build a better Internet. Today, the company runs one of the world's largest networks that powers millions of websites and other Internet properties for customers ranging from individual bloggers to SMBs to Fortune 500 companies.

As a Senior Strategic Solutions Engineer, you will be a customer-facing hands-on technologist with credibility built on domain expertise across the region. You should have solid experience in influencing enterprise architecture design across various senior buyer personas both at customers and partner organizations.

Your role will be to convince these decision makers of the long-term value of thinking of Cloudflare as a strategic technology partner. You will work as a part of a highly visible structured pursuit team attached to designated strategic accounts, working to understand their unique business challenges and priorities with a goal of defining short and long-term solution architecture with Cloudflare as a centrepiece.

Responsibilities

• Build and maintain the long-term technical relationship of key accounts, ensuring the successful design, proof, and adoption of Cloudflare as a part of the customers' critical infrastructure.

• Identify and drive strategic conversations with key stakeholders with the purpose of increasing our reputation and authority within the business, and further establishing our footprint within the customers' landscape.

• Be the voice of the customer, engaging and influencing Product Management and Product Roadmap to serve their needs.

• Demonstrate your expertise of Cloudflare within your field through the creation of professional content, including white papers, reference architectures, blog posts, and demo proof-of-concept labs.

• Represent and evangelize Cloudflare externally at Developer, Community, Technology, Cybersecurity, and Industry-focused events with thought leadership and expertise.

Requirements

• 10+ years of relevant experience

• Experience interacting with senior-level executives to communicate a message of network and security transformation

• Fundamental understanding of customer network and application architectures

• Detailed understanding of workflow from user to application including hybrid architectures with Azure, AWS, GCP

• Secure Web Gateway, CASB, DLP, DNS, DNS over HTTPS

• IdP/authentication, SAML, OTP

• SaaS application integration and tenant controls

• VPN and remote access challenges

• SIEM and log analytics platforms

• Client OS fundamentals and software distribution

Preferred Skills

• Routing, subnetting, split tunnels. SD-WAN, local internet breakout

• End-user and application security risks

• DDoS, malware, phishing, viruses

• Knowledge of competitive market around CDN providers, Web application Firewall, Remote access solutions, Next-generation Firewalls, CASB solutions, DDOS mitigations solutions, SD-WAN solutions, Secure Gateway solutions

• Ideally knowledge of Cloudflare ZTNA solutions such as Teams, Access, Gateway, and Browser Isolation

What Makes Cloudflare Special?

We're not just a highly ambitious, large-scale technology company. We're a highly ambitious, large-scale technology company with a soul. Fundamental to our mission to help build a better Internet is protecting the free and open Internet.

Project Galileo: Since 2014, we've equipped more than 2,400 journalism and civil society organizations in 111 countries with powerful tools to defend themselves against attacks that would otherwise censor their work, technology already used by Cloudflare's enterprise customers--at no cost.

Athenian Project: In 2017, we created the Athenian Project to ensure that state and local governments have the highest level of protection and reliability for free, so that their constituents have access to election information and voter registration. Since the project, we've provided services to more than 425 local government election websites in 33 states.

1.1.1.1: We released 1.1.1.1 to help fix the foundation of the Internet by building a faster, more secure, and privacy-centric public DNS resolver. This is available publicly for everyone to use - it is the first consumer-focused service Cloudflare has ever released.

Here's the deal - we don't store client IP addresses never, ever. We will continue to abide by our privacy commitment and ensure that no user data is sold to advertisers or used to target consumers.

Sound like something you'd like to be a part of? We'd love to hear from you!

This position may require access to information protected under U.S. export control laws, including the U.S. Export Administration Regulations. Please note that any offer of employment may be conditioned on your authorization to receive software or technology controlled under these U.S. export laws without sponsorship for an export license.

Cloudflare is proud to be an equal opportunity employer. We are committed to providing equal employment opportunity for all people and place great value in both diversity and inclusiveness. All qualified applicants will be considered for employment without regard to their, or any other person's, perceived or actual race, color, religion, sex, gender, gender identity, gender expression, sexual orientation, national origin, ancestry, citizenship, age, physical or mental disability, medical condition, family care status, or any other basis protected by law.

We are an AA/Veterans/Disabled Employer. Cloudflare provides reasonable accommodations to qualified individuals with disabilities. Please tell us if you require a reasonable accommodation to apply for a job.

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You will build and lead a team of technical writers, collaborating closely with Product, Engineering, and Support teams. You will drive editorial and technical excellence, while optimizing tools and processes for scalable, high-impact documentation.

You will report directly to the VP of Engineering, ensuring documentation aligns with technical and product priorities.

Key responsibilities include:

• Defining and executing a comprehensive documentation strategy aligned with product roadmaps and business objectives.
• Developing a forward-looking vision for documentation, anticipating the needs of diverse audiences, including developers, enterprises, and researchers.
• Advocating for users in product and technical discussions.
• Recruiting, mentoring, and developing a team of technical writers.
• Prioritizing documentation projects based on business impact and user feedback.
• Working closely with Product, Engineering, and Support to ensure documentation supports product development, onboarding, and customer success.
• Partnering with Engineering to adopt a 'docs-as-code' approach, embedding documentation early in the development lifecycle.
• Participating in technical reviews to maintain accuracy and relevance.

You will create and enforce guidelines for tone, structure, and accessibility across all documentation (APIs, SDKs, tutorials, release notes, FAQs, etc.).

You will streamline content creation, updates, and localization using modern tools (Markdown, Git, headless CMS, generative AI).

You will identify documentation gaps and propose innovative solutions, such as interactive guides or chatbot integration.

You will deliver clear, precise, and adaptable content for technical and non-technical audiences.

You will track and analyze documentation effectiveness through metrics, user feedback, and support ticket resolution rates.

You will promote best practices and provide training across the organization.

You will stay updated on trends in technical documentation, including AI, localization, and UX writing.

You will benchmark against industry standards and implement improvements, such as dynamic content personalization.

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Cresta is on a mission to turn every customer conversation into a competitive advantage by unlocking the true potential of the contact center. Our platform combines the best of AI and human intelligence to help contact centers discover customer insights and behavioral best practices, automate conversations and inefficient processes, and empower every team member to work smarter and faster.

Born from the prestigious Stanford AI lab, Cresta's co-founder and chairman is Sebastian Thrun , the genius behind Google X, Waymo, Udacity, and more. Our leadership also includes CEO, Ping Wu , the co-founder of Google Contact Center AI and Vertex AI platform, and co-founder, Tim Shi , an early member of Open AI.

We’ve assembled a world-class team of AI and ML experts, go-to-market leaders, and top-tier investors including Andreessen Horowitz, Greylock Partners, Sequoia, and former AT&T CEO John Donovan. Our valued customers include brands like Intuit, Cox Communications, Hilton, and Carmax and we’ve been recognized by Forbes and Bain Consulting as one of the top private AI companies in the world.

Join us on this thrilling journey to revolutionize the workforce with AI. The future of work is here, and it's at Cresta.

About the Role:

The Program Director, Strategic Accounts is a senior customer leader responsible for driving end-to-end deployments and value realization across Cresta’s largest and most strategic enterprise customers (>$5M ARR).

In this role, you will serve as the executive sponsor and trusted advisor to C-level stakeholders, orchestrating complex, multi-stream AI transformation programs across global organizations. You will manage the work of a team of Implementation Managers, Conversation Design and Customer Engineering, ensuring flawless execution and measurable business impact.

This role demands a blend of strategic vision, executive communication, operational rigor, and a deep understanding of enterprise transformation in the AI era. You’ll partner closely with Sales and Executive Leadership to drive growth, adoption, and advocacy across Cresta’s most valuable customer relationships.

What You’ll Do:

• Drive Enterprise Transformation: Own the success of large-scale, multi-phase AI transformation programs for Cresta’s top enterprise customers, ensuring business outcomes are realized across multiple business units and geographies. • Executive Stakeholder Management: Serve as the senior point of contact for customer executives (C-suite and VP level), providing strategic direction, thought leadership, and proactive guidance on maximizing ROI from Cresta’s platform. • Program Leadership: Lead a matrixed team of Implementation Managers, Solution Architects, Conversation Design and Customer Engineering to deliver complex implementations on time and within scope , balancing speed, quality, and customer satisfaction. • Cross-Functional Collaboration: Partner closely with Sales Leadership, Customer Success, Product, and Engineering to align strategic initiatives, forecast expansion opportunities, and drive long-term customer growth. • Operational Excellence: Standardize delivery practices, governance models, and success frameworks to scale efficiently across accounts while maintaining white-glove service. • Technical Product Knowledge: Insight and understanding of the Cresta product and configuration methodology in order to help assess & determine the critical path for working teams to overcome roadblocks. • Internal Influence and Leadership: Represent the voice of the customer to Cresta’s Executive Team, influencing product direction, go-to-market strategy, and delivery innovation.

What We’re Looking For:

• 12+ years of experience in enterprise customer delivery, professional services, or program management roles within SaaS, AI, or CX transformation domains. • Proven success leading large-scale software deployments for Fortune 500 customers with >$5M in ARR and multiple stakeholder groups. • 3+ years of experience managing or mentoring implementation or delivery teams. • Deep expertise in executive engagement, enterprise governance, and change management for complex technology programs. • Exceptional communication and executive presence , able to influence C-level audiences and synthesize complex technical and business topics with clarity. • Strong financial acumen and ability to connect technical outcomes to business value and ROI. • Adept at building trusted, long-term relationships across Sales, Customer Success, and Product organizations. • Comfortable operating in a fast-paced, high-growth environment with ambiguity and autonomy. • Willingness to travel up to 20% for executive engagements and key customer milestones.

Bonus Points:

• Experience with contact center technology, conversational AI, or analytics platforms strongly preferred.

Perks & Benefits:

We offer a comprehensive and people-first benefits package to support you at work and in life:

• Comprehensive medical, dental, and vision coverage with plans to fit you and your family • Flexible PTO to take the time you need, when you need it • Paid parental leave for all new parents welcoming a new child • Retirement savings plan to help you plan for the future • Remote work setup budget to help you create a productive home office • Monthly wellness and communication stipend to keep you connected and balanced • In-office meal program and commuter benefits provided for onsite employees

Compensation at Cresta

Cresta’s approach to compensation is simple: recognize impact, reward excellence, and invest in our people. We offer competitive, location-based pay that reflects the market and what each individual brings to the table.

Actual base salaries will be based on candidate-specific factors, including experience, skillset, and location, and local minimum pay requirements as applicable. Your recruiter can provide further details. In addition, total compensation includes a comprehensive benefits package for you and your family.

We have noticed a rise in recruiting impersonations across the industry, where scammers attempt to access candidates' personal and financial information through fake interviews and offers. All Cresta recruiting email communications will always come from the @cresta.ai domain. Any outreach claiming to be from Cresta via other sources should be ignored. If you are uncertain whether you have been contacted by an official Cresta employee, reach out to recruiting@cresta.ai

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Sales Account Management, Sr Staff - HiTech

Shanghai, Shanghai Municipality, China

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Category: SalesHire Type: Employee

Job ID 16465Date posted 03/22/2026

We Are:

At Synopsys, we drive the innovations that shape the way we live and connect. Our technology is central to the Era of Pervasive Intelligence, from self-driving cars to learning machines. We lead in chip design, verification, and IP integration, empowering the creation of high-performance silicon chips and software content. Join us to transform the future through continuous technological innovation.

You Are:

You are a seasoned sales professional with a passion for connecting technology solutions to customer needs. You thrive in dynamic environments, leveraging your deep understanding of the semiconductor industry to build meaningful relationships and drive business growth. You possess a strategic mindset, consistently identifying opportunities to expand market share and deliver value to clients. Your high energy and collaborative spirit make you a trusted partner both internally and externally. You are adept at navigating complex sales cycles, communicating technical concepts to varied audiences, and negotiating win-win outcomes. Comfortable with ambiguity, you proactively seek solutions, adapt to evolving priorities, and inspire your team to achieve ambitious goals. You value diversity and inclusion, recognizing the power of varied perspectives in delivering exceptional results. Your commitment to excellence is evident in your meticulous attention to detail, relentless pursuit of targets, and dedication to continuous learning. You are motivated not only by individual success but by contributing to the broader mission of Synopsys, helping to shape the future of technology in Shanghai and beyond.

What You’ll Be Doing:

• Developing and executing strategic account plans for key customers in the semiconductor, electronics, and software sectors.

• Building and maintaining long-term relationships with clients, ensuring high levels of satisfaction and retention.

• Identifying new business opportunities, driving revenue growth through solution-based selling.

• Collaborating closely with technical teams to align Synopsys’ offerings with customer requirements and market trends.

• Managing complex sales cycles, including contract negotiations, pricing discussions, and closing deals.

• Providing market insights and feedback to internal stakeholders to inform product development and business strategy.

• Representing Synopsys at industry events, conferences, and customer meetings to showcase our innovative solutions.

The Impact You Will Have:

• Drive significant revenue growth across the Greater China region, contributing to Synopsys’ global expansion.

• Strengthen Synopsys’ market position by developing deep customer relationships and identifying strategic opportunities.

• Influence product direction by bringing customer feedback and market intelligence to internal teams.

• Enhance customer satisfaction by delivering tailored solutions and exceptional service.

• Foster cross-functional collaboration between sales, engineering, and marketing teams.

• Champion Synopsys’ brand and technology leadership within the industry.

What You’ll Need:

• Bachelor’s degree in Engineering, Business, or related field; Master’s preferred.

• 8+ years of sales experience, preferably within semiconductor, EDA, or high-tech industries.

• Proven track record of exceeding sales targets and managing enterprise-level accounts.

• Strong understanding of chip design, verification, and IP integration technologies.

• Exceptional negotiation, communication, and presentation skills.

• Familiarity with CRM tools and sales analytics platforms.

Who You Are:

• Strategic thinker with a results-driven mindset.

• Excellent problem-solving and analytical abilities.

• Collaborative team player who values diverse perspectives.

• Adaptable, resilient, and proactive in facing challenges.

• Customer-centric with strong relationship-building skills.

• Ethical, trustworthy, and committed to delivering value.

The Team You’ll Be A Part Of:

You’ll join a dynamic and highly skilled sales team focused on driving growth in Shanghai and the broader Greater China region. Our team collaborates closely with technical experts, marketing professionals, and global leadership to deliver innovative solutions tailored to customer needs. We foster a culture of support, knowledge sharing, and continuous improvement, empowering each member to achieve their full potential.

Rewards and Benefits:

We offer a comprehensive range of health, wellness, and financial benefits to cater to your needs. Our total rewards include both monetary and non-monetary offerings. Your recruiter will provide more details about the salary range and benefits during the hiring process.

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As a member of the Brand and Marketing Team, this role will play a significant part in telling the story of how our assistance programs help customers get the help they need to pay their bill. Combining strategic thinking with strong project management skills, the Marketing Analyst is responsible for developing strategy and guiding the execution of integrated/multi-channel awareness and customer-acquisition campaigns.

This role will work closely with program managers, internal and external partners to deliver content that drives program enrollment and participation, enhances customer experience, and positively impacts customer satisfaction.

Responsibilities:

• Work with internal and external partners to coordinate research to effectively target customers in need of assistance
• Forecast and track costs to maintain and manage program marketing budgets
• Develop marketing plans that are educational, inclusive, and inspiring, to help achieve program goals
• Lead integrated, end-to-end campaigns to include targeting, implementation, tracking and analysis
• Collaborate with internal and external partners to produce compelling, high-quality content
• Maximize the use of traditional, social, and digital marketing channels to increase lead generation, nurturing and conversions
• Define KPIs to establish goals/objectives and evaluate overall success of marketing strategy
• Utilize analytics platforms (Adobe/Google) to monitor, track and optimize campaign performance
• Produce analytics reports that provide insight-driven recommendations to improve effectiveness

Behavioral Attributes:

• Ability to work effectively with multiple teams and functions across the organization
• Experience influencing and collaborating with internal teams
• Strong communication skills and experience interacting with colleagues at various levels
• Highly organized and detail-oriented with the ability to manage multiple projects and deadlines
• A service attitude; anticipate and respond promptly to stakeholder requests
• A customer-first approach
• A commitment to diversity, equity, and inclusion

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We're seeking a Senior UX Designer to join our team at Capgemini, working with one of the United States' largest insurers. As a Senior UX Designer, you will be responsible for leading the creation of effective, user-centered experiences that improve the usability, clarity, and performance of complex systems, platforms, and workflows.

Role Description

• Lead user research activities, including contextual interviews, usability testing, surveys, data analysis, and competitive evaluations.
• Analyze research findings to inform design direction, define user needs, and validate design decisions.
• Develop complex design concepts and high-fidelity deliverables, including wireframes, prototypes, and UI specifications.
• Anticipate and address dependencies, risks, and edge cases across workstreams.
• Collaborate with cross-functional teams to align on project requirements, priorities, and solutions.
• Support the evolution and maintenance of design systems to promote consistency and scalability.
• Evaluate and refine designs through user testing, performance data, and iteration post-launch.
• Contribute to UX strategy and process improvements across SET initiatives.
• Mentor less experienced designers and contribute to team development and best practices.

Requirements

• Advanced knowledge of UX design principles, interaction design, design systems, and user-centered research methods.
• Demonstrated ability to operate independently in complex, ambiguous problem spaces.
• Strong communication and collaboration skills, with experience influencing cross-functional stakeholders.
• Proficiency with design and prototyping tools such as Figma, as well as research and analytics platforms.
• Familiarity with agile design and development methodologies.
• Proven experience in B2B, enterprise software, or SaaS environments.
• Strong time management, prioritization, and organizational skills.
• Ability to translate complex requirements into clear, actionable design solutions.

Benefits

1. Competitive salary and performance-based bonuses
2. Comprehensive benefits package
3. Career development and training opportunities
4. Flexible work arrangements
5. Dynamic and inclusive work culture within a globally renowned group
6. Private Health and Dental Insurance
7. Pension Plan
8. Meals tickets
9. Life Insurance

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We are seeking a Senior UX Designer to join our team at Farmers Insurance. As a Senior UX Designer, you will be responsible for leading the creation of effective, user-centered experiences that improve the usability, clarity, and performance of complex systems, platforms, and workflows.

Key Responsibilities

• Lead user research activities, including contextual interviews, usability testing, surveys, data analysis, and competitive evaluations.
• Analyze research findings to inform design direction, define user needs, and validate design decisions.
• Develop complex design concepts and high-fidelity deliverables, including wireframes, prototypes, and UI specifications.
• Anticipate and address dependencies, risks, and edge cases across workstreams.
• Collaborate with cross-functional teams to align on project requirements, priorities, and solutions.
• Support the evolution and maintenance of design systems to promote consistency and scalability.
• Evaluate and refine designs through user testing, performance data, and iteration post-launch.
• Contribute to UX strategy and process improvements across SET initiatives.
• Mentor less experienced designers and contribute to team development and best practices.

Requirements

• Advanced knowledge of UX design principles, interaction design, design systems, and user-centered research methods.
• Demonstrated ability to operate independently in complex, ambiguous problem spaces.
• Strong communication and collaboration skills, with experience influencing cross-functional stakeholders.
• Proficiency with design and prototyping tools such as Figma, as well as research and analytics platforms.
• Familiarity with agile design and development methodologies.
• Proven experience in B2B, enterprise software, or SaaS environments.
• Strong time management, prioritization, and organizational skills.
• Ability to translate complex requirements into clear, actionable design solutions.

Benefits

• Competitive salary and performance-based bonuses
• Comprehensive benefits package
• Career development and training opportunities
• Flexible work arrangements
• Dynamic and inclusive work culture within a globally renowned group
• Private Health and Dental Insurance
• Pension Plan
• Meals tickets
• Life Insurance

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As a Web Analytics Lead at Fifty-Five, you will be the go-to person for internal and external stakeholders on all issues related to the implementation of data collection tags on websites and applications. This includes web analytics, media tracking and marketing technology implementations, audits and quality assurance, as well as providing technical support and managing client relationships.

You will have the responsibility of creating analytics and media tracking specifications and assisting with the entire implementation process. Your expertise, analytical and project management skills will allow you to be autonomous in your daily operations and customer communications whilst supporting the rest of the Fifty-Five team.

Your time at Fifty-Five will begin with a training period in web analytics, tag management and the framework we apply to these concepts. During this training, you will take on challenging and engaging projects, preparing you for the client initiatives you’ll handle in your role. Throughout these projects, you will be continuously supported and trained, enriching your expertise and allowing you to contribute your knowledge to the rest of the fifty-five team.

As the Web Analytics Lead, you will also manage and mentor Jr and Sr Tracking Specialists. This entails ensuring they are properly supported during project execution as well as working closely with them to uplevel their skills.

Experience and skills required:

• Excellent analytical skills and problem solving skills
• Organizational and project management skills (organization of meetings, managing deadlines and client relationships)
• Ability to communicate and translate technical issues into simplified language
• Confidence when working with cross-functional external and internal teams
• Ability to read/write JavaScript
• Ability to create documentations with technical specifications
• Knowledge of fundamental web concepts (HTML/CSS)
• Very good written and oral communication
• Ability to work in a fast paced environment
• 2 - 3 years of experience with tag management tools such as Google Tag Manager, Tealium, and Adobe Launch
• 2 - 3 years of experience implementing and maintaining digital analytics platforms such as Google Analytics or Adobe Analytics
• Knowledge of the marketing technology stack (ideally Google Marketing Platform)
• Fluent in French & English

Nice to have:

• Experience with multiple Web Analytics tools
• Experience with multiple Tag Management Systems
• Experience with app analytics deployment

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Role Description

As a Senior UX Designer within the SET UX team at Farmers Insurance, you will lead the creation of effective, user-centered experiences that improve the usability, clarity, and performance of complex systems, platforms, and workflows.

Core Responsibilities Include

• Lead user research activities, including contextual interviews, usability testing, surveys, data analysis, and competitive evaluations.
• Analyze research findings to inform design direction, define user needs, and validate design decisions.
• Develop complex design concepts and high-fidelity deliverables, including wireframes, prototypes, and UI specifications.
• Anticipate and address dependencies, risks, and edge cases across workstreams.
• Collaborate with cross-functional teams to align on project requirements, priorities, and solutions.
• Support the evolution and maintenance of design systems to promote consistency and scalability.
• Evaluate and refine designs through user testing, performance data, and iteration post-launch.
• Contribute to UX strategy and process improvements across SET initiatives.
• Mentor less experienced designers and contribute to team development and best practices.

Requirements

• English Proficiency: Fluent
• Required Branch(es) of study: Bachelors degree

Benefits

1. Competitive salary and performance-based bonuses
2. Comprehensive benefits package
3. Career development and training opportunities
4. Flexible work arrangements
5. Dynamic and inclusive work culture within a globally renowned group
6. Private Health and Dental Insurance
7. Pension Plan
8. Meals tickets
9. Life Insurance

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Our client is a leading insurer in the United States, providing a wide range of insurance and financial services products to over 10 million U.S. households.

Role Description

As a Senior UX Designer within the SET UX team, you will be responsible for leading the creation of effective, user-centered experiences that improve the usability, clarity, and performance of complex systems, platforms, and workflows at Farmers Insurance.

Responsibilities

• Lead user research activities, including contextual interviews, usability testing, surveys, data analysis, and competitive evaluations.
• Analyze research findings to inform design direction, define user needs, and validate design decisions.
• Develop complex design concepts and high-fidelity deliverables, including wireframes, prototypes, and UI specifications.
• Anticipate and address dependencies, risks, and edge cases across workstreams.
• Collaborate with cross-functional teams to align on project requirements, priorities, and solutions.
• Support the evolution and maintenance of design systems to promote consistency and scalability.
• Evaluate and refine designs through user testing, performance data, and iteration post-launch.
• Contribute to UX strategy and process improvements across SET initiatives.
• Mentor less experienced designers and contribute to team development and best practices.

Requirements

• English Proficiency: Fluent
• Required Branch(es) of study: Bachelors degree

Benefits

1. Competitive salary and performance-based bonuses
2. Comprehensive benefits package
3. Career development and training opportunities
4. Flexible work arrangements
5. Dynamic and inclusive work culture within a globally renowned group
6. Private Health and Dental Insurance
7. Pension Plan
8. Meals tickets
9. Life Insurance

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This role sits within Preqin, a part of BlackRock. Preqin is the world’s leading data and insights provider for the alternative assets market. We empower the global financial community with critical information and leading analytics solutions to help them make faster and smarter investment decisions and plays a key role in how Blackrock is revolutionising private markets data and technology for clients globally.

You will join the Private Markets Product group, a cross-functional team responsible for transforming how clients discover, analyse, and use private markets data through best-in-class analytics and workflows. In this role, you will work in close partnership with engineering and design teams, data research and client-facing teams to drive the direction and delivery of client-facing analytics products at the core of Blackrock’s private markets offering.

Responsibilities

• Owning the product roadmap for your area, spanning discovery, prioritisation, and execution, in partnership with engineering, design, data research, and business stakeholders.

• Setting clear product objectives and outcome focused success measures, with a focus on the impact and value of analytics delivered to users.

• Leading discovery to understand customer workflows and use of Preqin data and tools, translating insights into analytics solutions.

• Working closely with crossfunctional teams to align on problems, shape solutions, and deliver against agreed priorities.

• Defining and tracking product and analytics metrics to assess adoption, effectiveness, and decisionmaking impact.

• Delivering iteratively and incorporating customer and stakeholder feedback throughout the product development lifecycle.

• Building strong relationships with external users to support ongoing discovery and continuous improvement.

Requirements

• Strong customer focus, with the ability to identify user problems and contribute to effective product solutions.

• Commercial awareness, with the ability to apply understanding of customers, markets, and products to identify meaningful opportunities.

• Proven execution skills, with experience delivering product improvements iteratively and efficiently.

• Evidence based approach to product development, using data, customer feedback, and market insights to inform decisions.

• High level of self awareness and continuous improvement mindset, with openness to feedback and learning.

• Strong collaboration skills, with the ability to work effectively in teams while thinking independently and constructively challenging ideas.

• Ability to lead initiatives through influence, aligning contributors around clear problems and outcomes.

• Strong sense of ownership and accountability, with a proactive approach to identifying and addressing issues.

• Experience in financial services, data products, analytics platforms, or B2B software is preferred.

Our benefits

To help you stay energized, engaged and inspired, we offer a wide range of employee benefits including: retirement investment and tools designed to help you in building a sound financial future; access to education reimbursement; comprehensive resources to support your physical health and emotional well-being; family support programs; and Flexible Time Off (FTO) so you can relax, recharge and be there for the people you care about.

Our hybrid work model

BlackRock’s hybrid work model is designed to enable a culture of collaboration and apprenticeship that enriches the experience of our employees, while supporting flexibility for all. Employees are currently required to work at least 4 days in the office per week, with the flexibility to work from home 1 day a week. Some business groups may require more time in the office due to their roles and responsibilities. We remain focused on increasing the impactful moments that arise when we work together in person – aligned with our commitment to performance and innovation. As a new joiner, you can count on this hybrid model to accelerate your learning and onboarding experience here at BlackRock.

About BlackRock

At BlackRock, we are all connected by one mission: to help more and more people experience financial well-being. Our clients, and the people they serve, are saving for retirement, paying for their children’s educations, buying homes and starting businesses. Their investments also help to strengthen the global economy: support businesses small and large; finance infrastructure projects that connect and power cities; and facilitate innovations that drive progress.

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About this role

BlackRock is looking for a data engineer to join the Digital Data Engineering team. In this role, you will help develop data integrations between BlackRock’s internal data systems and our external marketing technology platforms. You will work with business partners to develop data structures, build ETL pipelines, and implement appropriate data governance and monitoring.

As part of BlackRock’s Digital organization, this role supports our mission to create AI-enabled, personalized and scalable marketing experiences. You will build the data foundations that power next generation digital platforms, audience personalization, and intelligent activation across a global ecosystem.

Responsibilities

• Design and build scalable data pipelines that support AI-enabled digital experiences, personalization, and marketing automation.
• Leverage AI-driven development and testing tools to increase engineering quality, speed, and reliability.
• Contribute to ongoing platform modernization efforts across Martech, content, analytics, and web ecosystems.
• Collaborate with cross-functional stakeholders to ensure data is structured and governed in ways that accelerate downstream personalization and analytics use cases.
• Architect and develop data solutions to bring new datasets into digital ecosystem including Private Markets data and product data.

Core Skills

• You have flawless written and verbal communication and ability to gain buy-in on plans from a non-technical audience
• You have experience working with a broad set of stakeholders, including non-technical and non-quantitative people.
• You are comfortable using AI tools to enhance development workflows, such as prototyping, testing, documentation, and data validation.
• You have a strong desire to develop creatively and promote innovation.
• You're self-motivated and able to think big while also taking direction and feedback.
• You have excellent teamwork and collaboration skills.

Qualifications

• 3+ years’ experience in in SQL and Python, with experience in both RDBMS and Big Data structures. Existing experience with Snowflake-specific concepts is desirable.
• Familiarity with using AI-assisted development tools (e.g., code generation, code review, unit test development) to improve quality and delivery efficiency.
• ETL and pipeline development experience with Airflow and DBT is a plus.
• CI/CD experience with Azure and understanding of API frameworks is a plus.
• B.S. / M.S. degree in Computer Science, Engineering, or a related discipline.
• Knowledge of Marketing technology platforms is desirable, but not required (e.g., Eloqua/Marketo, web analytics platforms, customer data platforms).
• Relentless desire for understanding how processes work. Creativity in solving unconventional problems.
• Adaptability and resiliency when overcoming challenges.

Our benefits

To help you stay energized, engaged and inspired, we offer a wide range of employee benefits including: retirement investment and tools designed to help you in building a sound financial future; access to education reimbursement; comprehensive resources to support your physical health and emotional well-being; family support programs; and Flexible Time Off (FTO) so you can relax, recharge and be there for the people you care about.

Our hybrid work model

BlackRock’s hybrid work model is designed to enable a culture of collaboration and apprenticeship that enriches the experience of our employees, while supporting flexibility for all. Employees are currently required to work at least 4 days in the office per week, with the flexibility to work from home 1 day a week. Some business groups may require more time in the office due to their roles and responsibilities. We remain focused on increasing the impactful moments that arise when we work together in person – aligned with our commitment to performance and innovation. As a new joiner, you can count on this hybrid model to accelerate your learning and onboarding experience here at BlackRock.

About BlackRock

At BlackRock, we are all connected by one mission: to help more and more people experience financial well-being. Our clients, and the people they serve, are saving for retirement, paying for their children’s educations, buying homes and starting businesses. Their investments also help to strengthen the global economy: support businesses small and large; finance infrastructure projects that connect and power cities; and facilitate innovations that drive progress.

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Helpshift is looking for a Senior UX Designer to lead the design of customer-support and player-engagement experiences that impact millions of users worldwide. You will drive end-to-end design for Helpshift’s rapidly evolving AI-first support platform, working across complex problem spaces and ambiguous product areas. In this role, you won't just design interfaces, you'll shape how global brands deliver support at scale. You’ll work on AI agents, proactive engagement, and large-scale product refresh initiatives, turning complex workflows into intuitive and human-centered experiences.

Responsibilities

• Drive the full design lifecycle: discovery → IA → flows → wireframes → prototypes → polished UI.
• Translate business and product goals into clear, actionable design direction and thoughtful user experiences.
• Collaborate cross-functionally with Product and Engineering to define user-centered outcomes, prioritize scope, and build iterative solutions across areas like AI Agent, Proactive Engagement, and product modernization.
• Lead problem framing, ideation, and concept development to simplify complex workflows.
• Conduct and synthesize user research (interviews, usability tests, behavioral insights) to validate decisions.
• Elevate UX quality by contributing to design critiques, mentoring peers, and shaping Helpshift’s design culture.
• Guide, support, and mentor junior designers, helping them improve their craft, decision-making, and overall impact.

Requirements

• 5+ years of experience in UX/Product Design, HCI, or related fields(or equivalent experience solving complex product problems)
• A strong portfolio showcasing end-to-end design process and clear problem solving is a must.
• Depth in core design fundamentals: interaction design, IA, UX writing basics, visual hierarchy, and accessibility.
• Proficiency in research methods such as discovery interviews, usability studies, and data-driven iteration.
• Strong mastery of design tools, especially Figma.
• Excellent communication and storytelling skills, with the ability to align and influence cross-functional partners.
• Degree in Design, HCI, Computer Science, or related fields is a plus (not mandatory).

Preferred Qualifications

• Experience designing AI-powered, conversational, or agent-based interfaces.
• Familiarity with, or direct experience in, user research activities such as interviews, usability testing, and synthesis is a strong advantage.
• Background in SaaS, customer support, or workflow-driven products.
• Familiarity with analytics platforms and using data to shape product decisions.
• Experience contributing to or building design systems.
• Understanding of design patterns across web and mobile platforms.
• Comfort working with AI tooling and prototyping (e.g. v0, Loveable, Bolt, Figma Make)

What You’ll Bring

• A portfolio demonstrating strong craft, clarity of thinking, and real problem-solving depth.
• Passion for simplifying complex, technical, or heavily workflow-driven experiences.
• Ability to thrive in ambiguity and drive clarity for others.
• High collaboration quotient and openness to learning from peers.
• A natural inclination to help, guide, and elevate junior designers through feedback, coaching, and design reviews.
• A growth mindset and continuous desire to up-level the quality of your work.

Technical & Executional Skills

• Ability to research and understand user behaviors, needs, and motivations through observation techniques, task analysis, and other feedback methodologies
• Experience in Design Expert Evaluation techniques like Heuristics and competitive benchmarking

Leadership & People Management Skills

• Ability to mentor junior team members and form a cohesive delivery and learning environment.
• Lead and handle multiple projects simultaneously and ensure successful delivery.
• Work collaboratively with other design disciplines to ensure continuity, leverage other specializations, and maintain holistic perspective.
• Handle conflicts, expectations and quality of deliverables of team members.

Interpersonal Skills

• Positive attitude, proactive and helpful
• Strong team player
• Ability to motivate others
• Problem solver (not just good at pointing them out) and negotiator
• Strong listening and communication skills
• Solid organizational skills and attention to detail

Benefits

• Hybrid setup
• Worker's insurance
• Paid Time Offs
• Other employee benefits to be discussed by our Talent Acquisition team in India.

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The IT Director – Sales and Customer Experience (ITBP) is the accountable leader for a dedicated delivery team serving Sales, Customer Experience, and Revenue Operations. This role serves as the single point of accountability between functional leadership and IT, ensuring the delivery of scalable, secure, and value-driven Salesforce and CX solutions aligned with revenue growth and service excellence.

How You Make an Impact

• Owns and manages the end-to-end Sales & Customer Experience Delivery Team with full accountability for outcomes and value realization.
• Accountable for what gets built and why, with engineering best practices.
• Act as senior IT partner to Sales and CX leadership, aligning technology investments to revenue growth, distributor performance, and service-level objectives.
• Translate strategy into a sequenced roadmap across Sales Cloud, Service Cloud, Manufacturing Cloud, Commerce Cloud (B2B), Experience Cloud, CPQ, Salesforce AI, Data Cloud, CRM Analytics, and power BI reporting.
• Lead and develop a high-performing team of analysts and program managers, establishing clear goals, performance metrics, and development plans.
• Define and govern end-to-end lead-to-Loyalty and B2B customer lifecycle enablement, including CPQ, CLM, DocuSign, Adobe, and digital commerce capabilities.
• Oversee Voice of Customer (VoC) program delivery leveraging Qualtrics to capture, analyze, and operationalize feedback from distributors, retailers, and business partners.
• Define and govern non-functional requirements, including scalability, resilience, performance, security, and data integrity across the Salesforce and CX ecosystem.
• Drive automation, AI enablement, platform optimization, and continuous improvement to enhance efficiency and reduce technical debt.
• Collaborate cross-functionally to prioritize initiatives, align capacity, and ensure measurable value realization.
• Partner with IT Operations to ensure successful transition to run-state support with defined SLAs, monitoring, and sustainability standards.

Functional Financial Accountability and Budget Management

Accountable for the financial and operational performance of the Sales & CX technology portfolio, managing fixed platform costs and variable investment spend aligned to OGSM commitments. Ensures disciplined prioritization, transparent executive reporting, cost forecasting, and sustainable cost-to-serve while balancing innovation with long-term platform health.

What You Bring to the Role

• 12–15+ years leading enterprise CRM and customer experience delivery functions.
• Deep experience across the Salesforce ecosystem, including Sales, Service, Manufacturing, Commerce (B2B), Experience Cloud, CPQ, Marketing Cloud, Data Cloud, CRM Analytics, Salesforce AI, and related integrations.
• Experience integrating Salesforce with ERP systems (SAP preferred), marketing technologies, analytics platforms, and contract lifecycle solutions.
• Strong financial acumen with accountability for multi-million-dollar functional IT budgets.
• Executive-level stakeholder engagement and cross-functional influence capability.
• Bachelor’s degree required; MBA preferred.

Competencies Desired

• Enterprise-level strategic thinking with executive presence and the ability to translate complex commercial and technical concepts into compelling business narratives.
• Strong understanding of B2B customer journeys, distributor ecosystems, and service-level requirements.
• Customer-centric orientation with influence in highly matrixed organizations.
• Proactive problem-solving mindset focused on efficiency, automation, and scalable design.
• Advanced analytical leadership with strong data visualization and narrative development expertise.
• Excellent communication skills for complex stakeholder management and executive alignment.
• Proven ability to manage multiple strategic priorities while driving continuous improvement and measurable value realization.
• Talent leadership capability to build, coach, and mentor high-performing multidisciplinary delivery teams.

Working Conditions / Physical Requirements / Travel Requirements

Must be willing to support evening or weekend work during major releases, escalations, or critical business initiatives. Travel up to 10% domestic.

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You'll serve as the central coordinator between Data Science, Growth Marketing, Brand Marketing, Product, Engineering, Data Infrastructure, Privacy, Finance, and external partners including MMM vendors, media platform partners, and agencies. This role requires someone who can navigate technical complexity, drive alignment across diverse stakeholders, and translate between business strategy and technical execution across both performance and brand measurement.

As the program lead for our measurement infrastructure, you'll be responsible for delivering our MMM proof-of-concept, establishing ongoing experimentation frameworks, designing and executing brand lift studies, leading the strategic assessment and migration of infrastructure, and building the operational foundations that enable data-driven marketing investment decisions at scale.

Responsibilities:

• Marketing Measurement Intelligence: Lead end-to-end program management for MMM proof-of-concept execution, and transition to production operations. Design and execute comprehensive incrementality testing programs including geo-based experiments, conversion lift studies, and in-platform tests with media partners to calibrate and validate MMM outputs. Lead brand lift study design and execution across media platforms to measure awareness, consideration, favorability, and intent. Synthesize measurement results across MMM, brand lift, and incrementality testing for holistic marketing effectiveness views, building reporting frameworks that connect brand health metrics to business outcomes.
• MarTech Infrastructure & Vendor Management: Support strategic assessments of marketing technology platforms, facilitating cross-functional evaluation and driving stakeholder alignment on build-vs-buy decisions while mapping dependencies and identifying blockers. Serve as key contact for vendors and agencies, managing relationships, business reviews, and coordinating execution with implementation roadmaps. Establish operational excellence standards including monitoring, alerting, version control, automated privacy validation, and incident response protocols while maintaining executive visibility into platform initiatives and working with Legal and Security on vendor reviews.
• Marketing Workflow Automation: Partner with Marketing leadership to identify, prioritize, and support deployment of AI-powered automation solutions for marketing operations. Establish governance frameworks, quality standards, validation processes, and monitoring mechanisms for automated marketing workflows. Build sustainable operating models for ongoing automation maintenance and continuous improvement. Track and measure automation impact to demonstrate ROI to leadership and cross-functional teams. Act as a center of excellence to socialize successful automation stories within Marketing to the broader Anthropic organisation.

You May Be a Good Fit If You:

• Have 7+ years of technical program management experience, with 3+ years in marketing measurement, analytics infrastructure, or data science programs
• Have a track record of successfully managing complex programs involving data science, marketing operations, engineering, agencies, and vendors
• Possess deep understanding of MMM, attribution, incrementality testing, brand lift studies, and experimentation design
• Have strong technical fluency with customer data platforms, marketing data sources, data warehouses, and analytics platforms
• Have experience evaluating and migrating between marketing technology platforms or data infrastructure systems
• Can engage with data scientists on regression analysis, causality, adstock modeling, and experimental design
• Understand CDP architecture including event collection, tag management, streaming delivery, reverse ETL, and privacy compliance
• Have a track record of delivering 0-to-1 programs on aggressive timelines with high visibility
• Excel at translating technical concepts for varied audiences and can influence without authority
• Thrive in ambiguous situations, bringing structure to complex challenges with competing priorities and limited resources
• Have excellent written and verbal communication skills with executive presence and strong presentation abilities
• Are passionate about Anthropic's mission and interested in the challenges of bringing frontier AI capabilities to market

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As the first search marketing hire, you'll work directly with our Head of GTM & Growth Marketing and collaborate closely with Product, Engineering, Content, Product Marketing, and Analytics teams. This role requires someone who thrives in 0-to-1 environments and has successfully built search programs that deliver measurable traffic, conversions, and pipeline growth.

In This Role You Will:

Own and scale organic search strategy across SEO, AEO, and GEO

• Lead SEO strategy to improve rankings, visibility, and organic traffic from traditional search engines
• Develop Answer Engine Optimization (AEO) and Generative Engine Optimization (GEO) strategies to ensure Replit appears prominently in AI-powered search results
• Track and optimize performance across all search channels and report on traffic, conversions, and pipeline contribution

Build search infrastructure and technical foundation from scratch

• Partner with Engineering to implement technical SEO best practices (site architecture, schema markup, Core Web Vitals, crawlability)
• Conduct site audits and prioritize technical improvements to enhance search performance
• Optimize on-page elements across Replit's web properties and establish tracking frameworks

Drive content strategy informed by search insights

• Conduct keyword research and competitive analysis to identify high-value search opportunities
• Collaborate with Content and Product Marketing teams to develop SEO/AEO-optimized content
• Identify content gaps and opportunities to capture search demand across the customer journey

Execute cross-functionally and build reporting frameworks

• Partner with Product to influence roadmap decisions that impact search performance
• Build dashboards tracking organic search performance, AI platform visibility, and conversion metrics
• Monitor emerging AI platforms and search technologies to stay ahead of the evolving landscape

What you’ll bring:

• 8+ years of SEO and organic search marketing experience, with proven expertise in technical SEO, content optimization, and link building strategies
• Deep understanding of emerging search paradigms including Answer Engine Optimization (AEO) and Generative Engine Optimization (GEO) for AI platforms
• Hands-on experience with SEO tools and platforms (Google Search Console, SEMrush, Ahrefs, Screaming Frog, analytics platforms) and technical SEO implementation
• Strong analytical capabilities – you use data to identify opportunities, prioritize initiatives, and measure impact on traffic, conversions, and pipeline
• Experience partnering with Engineering and Product teams to implement technical SEO improvements and influence product decisions
• Proven ability to develop content strategies informed by search insights and user intent across the funnel
• Track record building search programs from zero-to-one with demonstrated results in traffic growth and conversion improvement
• Experience with developer tools, SaaS products, AI-powered platforms, or high-growth tech companies is a plus

_This is a full-time role that can be held from our Foster City, CA office. The role has an in-office requirement of Monday, Wednesday, and Friday._

Full-Time Employee Benefits Include:

💰 Competitive Salary & Equity 💹 401(k) Program with a 4% match ⚕️ Health, Dental, Vision and Life Insurance 🩼 Short Term and Long Term Disability 🚼 Paid Parental, Medical, Caregiver Leave 🚗 Commuter Benefits 📱 Monthly Wellness Stipend 🧑‍💻 Autonomous Work Environment 🖥 In Office Set-Up Reimbursement 🏝 Flexible Time Off (FTO) + Holidays 🚀 Quarterly Team Gatherings ☕ In Office Amenities

Want to learn more about what we are up to?

• Meet the Replit Agent
• Replit: Make an app for that
• Replit Blog
• Amjad TED Talk

Interviewing + Culture at Replit

• Operating Principles
• Reasons not to work at Replit

To achieve our mission of making programming more accessible around the world, we need our team to be representative of the world. We welcome your unique perspective and experiences in shaping this product. We encourage people from all kinds of backgrounds to apply, including and especially candidates from underrepresented and non-traditional backgrounds.

Compensation Range: $165K - $215K

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What you'll do

• Design, build, and scale financial systems and infrastructure including revenue recognition, billing automation, invoicing, and payment processing.
• Develop and maintain business intelligence platforms, data pipelines, and reporting dashboards that provide real-time visibility into financial metrics and business performance.

What you need

• Strong programming skills with the ability to work across the full stack (backend services, APIs, databases, and web interfaces).
• Experience building financial systems, billing platforms, or working with financial data at scale.

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What you'll do

As a TPM, you will be the primary technical and product interface between Localization partners, Data Science, Data Engineering, Data Insights and Platform teams. You will lead the product direction of assigned solutions, ensuring they are technically sound, scalable, and aligned with EA's broader data and AI strategy.

What you need

• Experience communicating complex technical concepts to a variety of audiences.
• Technical background. University Degree in Computer Science, Software Engineering or equivalent educational or working background.

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What you'll do

• Lead the analytical strategy for important game features and player experience projects, aligning insights with product vision and team goals.
• Design and implement advanced frameworks to evaluate player behaviour, feedback systems, and quality metrics across multiple titles.

What you need

• 8+ years in data analytics, with proven experience in gaming, tech, or consumer insights.

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