We are seeking a detail-oriented and collaborative professional to join the Agency Experience and Technology Team. This role supports key systems and initiatives that enhance the agent experience, including agent email provisioning, record retrievals, agent texting support, and APEX (agency CRM).

Acting as a liaison between Business and IT, you will help translate business needs into effective technology solutions while contributing to process improvements, system enhancements, and operational efficiency.

Responsibilities

• Serve as a liaison between Business and IT to deliver solutions that meet organisational needs.
• Support systems and initiatives such as agent email provisioning, record retrievals, agent texting, and APEX (agency CRM).
• Gather, analyse, and document business and functional requirements.
• Assist in business case development, including cost-benefit analysis, risk assessment, and project scope definition.
• Perform impact analysis and support effort and cost estimation.
• Contribute to user acceptance testing (UAT), implementation, and training activities.
• Develop process maps, functional specifications, and preliminary systems design documentation.
• Collaborate with stakeholders and Agile teams to prioritise and deliver capabilities.
• Conduct quality reviews on project deliverables and support continuous improvement initiatives.
• Research and investigate system issues, compliance requests, and technical requirements.

Requirements

• 3+ years of experience
• 1–3 years of relevant experience in business analysis, technology support, or a related field.
• Knowledge in Insurance is a plus
• Bachelors Degree
• User Acceptance Testing (UAT).
• Agile methodology.
• Process mapping and impact analysis.
• Strong analytical and problem-solving abilities.
• Effective communication and stakeholder collaboration.

Benefits

Competitive compensation and benefits package:

1. Competitive salary and performance-based bonuses
2. Comprehensive benefits package
3. Career development and training opportunities
4. Flexible work arrangements (remote and/or office-based)
5. Dynamic and inclusive work culture within a globally renowned group
6. Private Health Insurance
7. Pension Plan
8. Paid Time Off
9. Training & Development

Note: Benefits differ based on employee level.

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Your expertise in instructional design, curriculum development, and learning strategies will contribute to the design and delivery of training programs aligned with business objectives and industry-specific requirements. This unique role offers a lifelong learner with a passion for creating exemplary learning experiences the opportunity to be a part of the team that sets the standard for best-in-class learning culture at Ford.

Responsibilities:

Learning Strategy Development: Collaborate with key stakeholders to understand business objectives, performance goals, and workforce development needs in the automotive manufacturing and EV sectors Conduct in-depth analysis of learning requirements, job roles, and skill gaps to develop comprehensive learning strategies and frameworks Design and implement strategic plans for training programs, career development pathways, competency frameworks, and performance improvement initiatives Stay abreast of industry trends, emerging technologies, and best practices in instructional design and learning strategies to inform strategy development

Curriculum Design and Development: Lead the design and development of instructional curricula and learning materials tailored to the needs of automotive manufacturing and EV manufacturing Conduct thorough needs assessments, task analyses, and learner profiling to inform curriculum design decisions Create engaging and interactive instructional materials, including instructor-led training (ILT), e-learning modules, videos, microlearning resources, assessments, and job aids Collaborate with subject matter experts (SMEs) to ensure accuracy, relevancy, and alignment of instructional content with industry standards and organizational goals

Learning Program Management: Oversee the planning, implementation, and evaluation of learning programs, ensuring they are delivered on time, within budget, and according to established quality standards Monitor and analyze learner feedback, performance data, and evaluation results to continuously improve learning programs and enhance learner outcomes Conduct periodic reviews of curriculum and make updates based on changes in automotive manufacturing processes, EV technologies, and industry regulations

Collaboration and Stakeholder Management: Collaborate with cross-functional teams, including subject matter experts, instructional designers, multimedia specialists, and trainers, to develop and implement learning solutions Establish strong relationships with internal stakeholders, business leaders, and external partners to ensure alignment of learning strategies with organizational objectives Communicate effectively with stakeholders, presenting learning strategies, progress updates, and evaluation findings to gain support and drive continuous improvement

Professional Development and Innovation: Stay updated on industry trends, emerging technologies, and best practices in instructional design, learning theories, and adult learning principles Explore innovative approaches to learning, including gamification, immersive technologies, and social learning, and propose their integration into training programs Prioritize retention of manufacturing knowledge to accumulate expertise and gain perspective on the business we support

Qualifications: Bachelor's degree in Instructional Design, Learning and Development, or a related field Significant experience in instructional systems design, curriculum development, and learning strategy implementation Strong expertise in instructional design models, learning theories, and adult learning principles Proficiency in e-learning authoring tools, multimedia software, instructional technologies and learning management systems (LMS) Demonstrated experience in designing and managing comprehensive learning strategies, competency frameworks, and career development programs Excellent project management skills, including planning, organizing, and coordinating multiple projects simultaneously Strong analytical and problem-solving abilities to assess training needs, evaluate program effectiveness, and propose data-driven solutions Exceptional communication and presentation skills, with the ability to influence and engage stakeholders at various organizational levels

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