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At Twilio, we&#39;re shaping the future of communications, all from the comfort of our homes. We deliver innovative solutions to hundreds of thousands of businesses and empower millions of developers worldwide to craft personalized customer experiences.</p>\n<p>About the job This position is needed to support a team building trusted, influential relationships with top-tier industry analysts and influencers that elevate Twilio&#39;s market position, as well as leverage the expertise of analyst partners to guide internal team strategy for winning in the next era of CX.</p>\n<p>Responsibilities In this role, you&#39;ll:</p>\n<ul>\n<li>Develop internal analyst newsletter that helps guide internal stakeholders on key analyst perspectives and feedback</li>\n<li>Create regular external analyst newsletter that keep analyst community updated on latest announcements, wins, customer stories and thought leadership</li>\n<li>Prepare briefing doc drafts for exec engagements</li>\n<li>Work with Executive Business Partners (EBPs) on scheduling / availability for analyst engagements</li>\n<li>Pulling and summarizing relevant research</li>\n<li>Keeping our internal pages and resources up to date</li>\n<li>Support inbound research requests from stakeholders and cross functional teams</li>\n<li>Helping to support analyst submissions and RFIs</li>\n<li>Drafting analyst email updates</li>\n<li>Supporting our Gartner Peer Insights program</li>\n</ul>\n<p>Qualifications Twilio values diverse experiences from all kinds of industries, and we encourage everyone who meets the required qualifications to apply. 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You will need to deeply understand what our customers are building with Claude, translate that into compelling proof points that support launches, and orchestrate the moving pieces so those stories land on time.</p>\n<p>Responsibilities:</p>\n<ul>\n<li>Support Anthropic launches end-to-end: customer selection, onboarding, feedback collection, and activation for launches</li>\n<li>Manage our early access program end-to-end from a customer marketing perspective,coordinating co-marketing moments, collecting customer proof points during the program, and ensuring participants are set up to share via their own channels when the launch goes live</li>\n<li>Work with Sales and Customer Marketing segment leads to build and maintain customer tiering and tracking in CRM,setting up automated triggers so we know when a customer hits a milestone that unlocks new engagement opportunities</li>\n<li>Manage customer events programming end-to-end: selecting the right customers and speakers, building out session content with Customer Marketing segment leads, prepping speakers, and acting as the customer point of contact day-of</li>\n<li>Support analyst relations efforts by identifying and preparing customers for analyst briefings and inquiry calls</li>\n<li>Build and maintain voice-of-the-customer programs that channel structured feedback to Product teams, surfacing what customers need, what&#39;s working, and what isn&#39;t</li>\n<li>Coordinate across Sales, Product, PMM, Events, Creative, and Communications to align customer storytelling with launch timelines and go-to-market plans</li>\n</ul>\n<p>You may be a good fit if you have:</p>\n<ul>\n<li>8+ years of experience in customer marketing, product marketing, or a role that blended both,ideally in B2B SaaS or enterprise technology</li>\n<li>Experience running early access, beta, or customer preview programs tied to product launches</li>\n<li>Strong cross-functional coordination skills,you&#39;ve worked across Product, Sales, Marketing, and Comms and know how to keep everyone aligned without formal authority</li>\n<li>Excellent storytelling and writing skills, with the ability to translate technical customer outcomes into clear, compelling narratives</li>\n<li>Experience building and managing customer reference programs or pipelines</li>\n<li>A track record of working closely with product teams, whether through structured feedback programs, advisory boards, or embedded partnerships</li>\n<li>Comfort working with analyst relations,you&#39;ve prepped customers for briefings or participated in AR programs before</li>\n<li>Strong project management instincts; you can juggle multiple launches, events, and programs simultaneously without dropping things</li>\n<li>A genuine interest in understanding what customers are building and why, not just capturing a quote and moving on</li>\n</ul>\n<p>Strong candidates may also have:</p>\n<ul>\n<li>Experience with customer advisory boards (CABs) or structured community programs</li>\n<li>Background in the AI/ML ecosystem, particularly developer tools and infrastructure</li>\n<li>Familiarity with analyst relations firms and processes (Gartner, Forrester, IDC, etc.)</li>\n<li>Experience coordinating co-marketing efforts with cloud service providers or technology partners</li>\n<li>A product sense,you naturally think about how customer feedback should influence roadmap and positioning</li>\n</ul>\n<p>The annual compensation range for this role is $255,000-$320,000 USD.</p>\n<p style=\"margin-top:24px;font-size:13px;color:#666;\">XML job scraping automation by <a href=\"https://yubhub.co\">YubHub</a></p>","url":"https://yubhub.co/jobs/job_95d8d2f2-f87","directApply":true,"hiringOrganization":{"@type":"Organization","name":"Anthropic","sameAs":"https://www.anthropic.com","logo":"https://logos.yubhub.co/anthropic.com.png"},"x-apply-url":"https://job-boards.greenhouse.io/anthropic/jobs/5162846008","x-work-arrangement":"hybrid","x-experience-level":"senior","x-job-type":"full-time","x-salary-range":"$255,000-$320,000 USD","x-skills-required":["customer marketing","product marketing","program management","cross-functional coordination","storytelling","writing","project management","customer reference programs","customer advisory boards","analyst relations"],"x-skills-preferred":["AI/ML ecosystem","developer tools and infrastructure","co-marketing efforts","cloud service providers","technology partners"],"datePosted":"2026-04-18T15:40:03.175Z","jobLocation":{"@type":"Place","address":{"@type":"PostalAddress","addressLocality":"San Francisco, CA | New York City, NY"}},"employmentType":"FULL_TIME","occupationalCategory":"Marketing","industry":"Technology","skills":"customer marketing, product marketing, program management, cross-functional coordination, storytelling, writing, project management, customer reference programs, customer advisory boards, analyst relations, AI/ML ecosystem, developer tools and infrastructure, co-marketing efforts, cloud service providers, technology partners","baseSalary":{"@type":"MonetaryAmount","currency":"USD","value":{"@type":"QuantitativeValue","minValue":255000,"maxValue":320000,"unitText":"YEAR"}}},{"@context":"https://schema.org","@type":"JobPosting","identifier":{"@type":"PropertyValue","name":"YubHub","value":"job_b2ec2769-985"},"title":"Director of Communications, Europe","description":"<p>Shield AI is seeking a Director of Communications, Europe to lead our regional communications strategy from our London hub. This role owns Shield AI&#39;s European narrative and reputation end-to-end, from strategy through execution. You will build and scale a high-impact regional communications function while personally engaged in priority initiatives, moments, and issues.</p>\n<p><strong>Responsibilities:</strong></p>\n<ul>\n<li>Develop and execute a Europe-wide external communications strategy aligned with Shield AI&#39;s global narrative and tailored to diverse regional markets, regulatory environments, and stakeholder expectations.</li>\n<li>Secure frequent, high-impact media coverage across technology, business, policy, and trade press; manage reactive and issues-driven communications when required.</li>\n<li>Position Shield AI executives and subject-matter experts as credible voices on AI, autonomy, and complex technologies in high-stakes environments.</li>\n<li>Own relationships with analysts, think tanks, and research institutions relevant to AI, emerging technology, security, and industrial policy.</li>\n<li>Build and manage a European customer reference program, including case studies, testimonials, events, and reference engagements.</li>\n<li>Build, scale, and lead a high-performing European communications team across priority markets.</li>\n<li>Act as a senior advisor to regional leadership on communications strategy, reputational risk, and sensitive issues involving advanced technology, geopolitics, or regulation.</li>\n</ul>\n<p><strong>Requirements:</strong></p>\n<ul>\n<li>10+ years of progressive experience in external communications, PR, or public affairs, with senior leadership responsibility at regional or global level.</li>\n<li>Proven success driving top tier media coverage and managing complex international narratives for high growth or mission-driven technology companies in nuanced regulatory, political, or societal environments.</li>\n<li>Demonstrated success building and scaling teams and programs across Europe, including multi-country coordination from a central hub.</li>\n<li>Strong analytical and problem-solving skills, with the ability to navigate ambiguity, synthesize technical and policy inputs, exercise sound judgment under pressure, and make effective communications trade-offs when information is incomplete or stakes are high.</li>\n<li>Fluency in English required; additional European languages are a strong plus</li>\n</ul>\n<p style=\"margin-top:24px;font-size:13px;color:#666;\">XML job scraping automation by <a href=\"https://yubhub.co\">YubHub</a></p>","url":"https://yubhub.co/jobs/job_b2ec2769-985","directApply":true,"hiringOrganization":{"@type":"Organization","name":"Shield AI","sameAs":"https://www.shield.ai","logo":"https://logos.yubhub.co/shield.ai.png"},"x-apply-url":"https://jobs.lever.co/shieldai/3bc6f499-17e8-455b-956b-595cf7b2d0e5","x-work-arrangement":"hybrid","x-experience-level":"senior","x-job-type":"full-time","x-salary-range":null,"x-skills-required":["external communications","PR","public affairs","media relations","thought leadership","analyst relations","customer references","team management","strategic counsel"],"x-skills-preferred":[],"datePosted":"2026-04-17T13:00:43.803Z","jobLocation":{"@type":"Place","address":{"@type":"PostalAddress","addressLocality":"London"}},"employmentType":"FULL_TIME","occupationalCategory":"Marketing","industry":"Technology","skills":"external communications, PR, public affairs, media relations, thought leadership, analyst relations, customer references, team management, strategic counsel"}]}