In this role, you will manage internal and external stakeholders to bring clarity to our compute technology roadmaps, help prioritise across technical and non-technical teams, and focus on securing and delivering compute capacity.

Anthropic's AI models are available on both our first-party platforms (claude.ai and our API) as well as through our major cloud partners. Ensuring tight coordination between our internal teams and external partners is essential to our ability to stay on the frontier of AI development.

You will work closely with engineering, finance, and partnership teams to drive execution of technical roadmaps, support deal structuring, and manage the operational aspects of our compute partnerships.

This role combines technical program management with elements of strategic operations, partnership development, and financial analysis. You will be an integral part of a team focused on securing the compute resources Anthropic needs to pursue its mission of developing safe, beneficial AI systems.

Responsibilities:

• Drive cross-functional coordination across Engineering, Finance, and external partners to define, scope, and deliver on compute partnership initiatives

• Develop and maintain detailed project plans, timelines, and status reporting for technical programs related to compute infrastructure and partnerships

• Partner with engineering leaders to translate technical requirements into actionable roadmaps and track execution against milestones

• Support the structuring and negotiation of strategic compute deals, including financial modeling, term analysis, and vendor evaluation

• Build and maintain relationships with key stakeholders at cloud providers and infrastructure partners

• Develop and manage systems, processes, and documentation to support program management efficiency and stakeholder visibility

• Analyze financial and operational data to inform decision-making on compute capacity planning and vendor strategy

• Provide clear and transparent reporting on program status, issues, and risks to leadership

You might be a good fit if you have:

• 8-10 years of experience in technical product/program management, business development, or strategic partnerships roles at technology companies

• Experience structuring and negotiating strategic customer deals or partnerships within the technology space (cloud services, semiconductors, data center/infrastructure)

• Background in cloud computing, data center infrastructure, compute/silicon development, or technology-focused investment banking or consulting

• Familiarity with data center infrastructure, compute hardware, and/or silicon development cycles

• Comfort with financial analysis and modeling; experience with vendor financing arrangements is a plus

• Strong interpersonal and communication skills with the ability to influence and align diverse stakeholders

• Ability to drive clarity in ambiguous environments and manage competing priorities with high-quality execution

• A track record of managing cross-functional initiatives in fast-paced, scaling technology environments

• A passion for Anthropic's mission and ensuring safe AI development

Strong candidates may also have:

• Experience managing external partnerships with large-scale cloud providers or hardware vendors

• Understanding of AI/ML infrastructure requirements and compute capacity planning

• Experience with vendor financing, equipment leasing, or infrastructure investment analysis

• Background in technical due diligence or technology M&A

The annual compensation range for this role is $250,000-$310,000 USD.

Logistics:

• Minimum education: Bachelor’s degree or an equivalent combination of education, training, and/or experience

• Required field of study: A field relevant to the role as demonstrated through coursework, training, or professional experience

• Minimum years of experience: Years of experience required will correlate with the internal job level requirements for the position

• Location-based hybrid policy: Currently, we expect all staff to be in one of our offices at least 25% of the time. However, some roles may require more time in our offices.

Visa sponsorship: We do sponsor visas! However, we aren't able to successfully sponsor visas for every role and every candidate. But if we make you an offer, we will make every reasonable effort to get you a visa, and we retain an immigration lawyer to help with this.

We encourage you to apply even if you do not believe you meet every single qualification. Not all strong candidates will meet every single qualification as listed. Research shows that people who identify as being from underrepresented groups are more prone to experiencing imposter syndrome and doubting the strength of their candidacy, so we urge you not to exclude yourself prematurely and to submit an application if you're interested in this work.

Your safety matters to us. To protect yourself from potential scams, remember that Anthropic recruiters only contact you from @anthropic.com email addresses. In some cases, we may partner with vetted recruiting agencies who will identify themselves as working on behalf of Anthropic. Be cautious of emails from other domains. Legitimate Anthropic recruiters will never ask for money, fees, or banking information before your first day. If you're ever unsure about a communication, don't click any links,visit anthropic.com/careers directly for confirmed position openings.

How we're different:

We believe that the highest-impact AI research will be big science. At Anthropic we work as a single cohesive team on just a few large-scale research efforts. And we value impact , advancing our long-term goals of steerable, trustworthy AI , rather than work on smaller and more specific puzzles. We view AI research as an empirical science, which has as much in common with physics and biology as with traditional efforts in computer science. We're an extremely collaborative group, and we host frequent research discussions to ensure that we are pursuing the highest-impact work at any given time. As such, we greatly value communication skills.

The easiest way to understand our research directions is to read our recent research. This research continues many of the directions our team worked on prior to Anthropic, including: GPT-3, Circuit-Based Interpretability, Multimodal Neurons, Scaling Laws, AI & Compute, Concrete Problems in AI Safety, and Learning from Human Preferences.

Come work with us!

Anthropic is a public benefit corporation headquartered in San Francisco. We offer competitive compensation and benefits, optional equity donation matching, generous vacation and parental leave, flexible working hours, and a lovely office space in which to collaborate with colleagues.

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This is a full-time position based in Ireland. The Senior Specialist, Premium Support functions on the front line interacting directly with both customers & internal stakeholders. As a Senior Specialist, Premium Support, you will be primarily responsible for providing end-to-end support to key members of our community experiencing an issue with their reservation, including but not limited to the Luxury segment.

A Senior Specialist, Premium Support needs strong communication skills, problem-solving abilities, and customer service expertise. They will be expected to work in strong autonomy, being able to assess a case & constantly looking for the right solution for both Host, Users and internal stakeholders.

As part of this role, you are required to be flexible and may be required to move to different teams within Community Support and/or take up different responsibilities from those set out below.

The ideal candidate will be open to a role which will evolve based on business needs and will be flexible to meet those needs.

A Typical Day:

Complex case management: Provide the highest level of service to our community in each and every case, including handling the service’s most severe and urgent cases - Interact with Airbnb customers and community members through all current and future channels, both inside and outside of Airbnb tools - Take end-to-end ownership of all assigned cases: ensuring a complete final resolution is reached based on workflows, management guidelines & your own assessment of the case situation - Become a subject matter expert in Airbnb policies and procedures - Explains and simplify complex information, provide appropriate context, and address complex questions with confidence - Ability to negotiate & mediate between Host & Guest in resolving the issues at hand on high-stake & high-value reservations - Proactively anticipate users expectations regarding case resolution and work towards the best outcome for all parties involved, thinking outside the box & constantly looking for compromises - Manage highly sensitive cases end to end that might include working cross functionally with Legal, Policy, other services, etc. - Operate in full autonomy, making the decisions to follow or go outside of workflows to resolve our customers issues with the best outcome possible from both our community & business expectations

Combining efficiency with bespoke quality: Set the gold standard for performance for the service, providing consistently personalized and exceptional customer support to guests and Hosts, ensuring their unique needs and preferences are met with the highest level of care and attention - Acts consistently impeccably in handling of customer-facing casework, personalizing communications and demonstrating the highest hospitality standards - Drive cases to conclusion with a sense of urgency and without error, using strong judgment to make exceptions in ambiguous situations

Participating in your team’s improvement: Leverage your functional operational knowledge to proactively lead the team to succeed - Provide insights about community experience and continuous improvement opportunities to your Management - Supports the simplification of complex processes and ways of working within the team - Supports Management on initiatives as assigned, such as to drive performance improvements, supporting management on consultations, acting as an SME, etc. - Supports onboarding of new employees - Be a positive force in the team and help management drive & land changes with the least frictions possible - Willing to take on various tasks and responsibilities as needed (including moving teams) and showing openness to new challenges and a proactive approach to work

Stakeholder engagement: You build and maintain strategic partnerships to achieve team or functional goals - Demonstrates a high degree of flexibility, approachability, and integrity when resolving sensitive/complex issues relying on management when in doubt - Write clearly and concisely, translating complex ideas to multiple audiences, and knowing which stakeholder needs to be consulted about what - Build & nurture relationships outside of your team - You are on-call to handle emergency situations in the evenings & weekends - Inspire a culture where quality is a core principle.

Your Expertise:

Your background & experience - 5+ years of relevant experience in multicultural customer service teams, preferably in the hospitality industry (experience with high-profile and influential clientele is preferred) and in a role making calls and handling customer/client contacts - Hospitality experience is a plus, in particular working for technology platforms. Prior experience using phone, messaging, or live chat to interact with users/customers is preferred. - Experience engaging with executive-level stakeholders to resolve conflicts in a detailed, effective and timely manner, and demonstrated ability to explain complex ideas simply and clearly. - Ability to work weekend days and public holidays, as well as early morning / evening shifts. Your schedule can change to meet business needs

Your skills & expertise - World class interpersonal and communication skills, both written and spoken, including conflict resolution. - Active listening skills - Empathy and patience in dealing with customers, especially in high-pressure situations - Excellent organizational skills, including prioritization, multitasking, attention to detail, and meeting goals and commitments - Passion for delivering exceptional customer service and setting a high bar - Ability to thrive in an ambiguous, fast-paced, and complex environment, acting proactively to respond quickly and decisively - Ability to adapt to new tasks and responsibilities as needed. - Proactive attitude towards embracing new challenges and adjusting to changing priorities and environments. - Capable of adjusting to evolving roles and job duties with openness and flexibility, as well as moving to a new team. - Experience engaging with executive-level stakeholders, and demonstrated ability to explain complex ideas simply and clearly - Able to assess risk accurately, understand level of urgency, exercise good judgment, and share the most pertinent information with stakeholders, including Executives - Advanced computer skills, including Apple/Mac OS, Google Suite, and familiarity with CRM systems and the ability to quickly learn new tools - Language proficiency in English and German, spoken and written, is required.

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The ideal candidate is a strategic leader who can balance visionary thinking with operational excellence. You will set the marketing strategy, build and inspire high-performing teams, and create integrated marketing programs that tell Claude's story compellingly while driving measurable business outcomes.

Responsibilities:

• Define and own the comprehensive marketing strategy driving business outcomes for Claude
• Lead and develop a team of marketing professionals across multiple disciplines, fostering a culture of excellence, creativity, and data-driven decision-making
• Establish Claude's positioning in the market and develop messaging frameworks that differentiate Claude from competitors while authentically communicating Anthropic's commitment to AI safety
• Drive integrated marketing campaigns that build awareness, generate demand, and accelerate adoption across technical and non-technical prosumer segments
• Partner with product leadership to develop go-to-market strategies for new Claude capabilities and product features
• Build measurement frameworks and establish KPIs to track marketing effectiveness, regularly analyzing performance and optimizing strategies
• Own the marketing budget, allocating resources to maximize ROI across brand building, growth initiatives, and emerging opportunities
• Work closely with communications and policy teams to ensure marketing narratives align with Anthropic's broader mission and public commitments
• Identify strategic partnership and collaboration opportunities that extend Claude's reach and cultural relevance
• Represent marketing in executive forums, providing strategic counsel on market dynamics, competitive landscape, and growth opportunities
• Stay ahead of trends in AI adoption, marketing technology, and cultural shifts to inform forward-looking strategies

You may be a good fit if you have:

• 15+ years of marketing experience with at least 5 years in senior leadership roles overseeing the full marketing funnel
• Proven track record of building and scaling high-performing marketing teams at fast growth technology companies
• Experience developing and executing integrated marketing strategies that drive measurable business outcomes, scaling products in global markets
• Demonstrated success leading diverse teams across brand, growth, product marketing, and content/social functions
• Strong strategic thinking abilities with the capacity to translate company vision into actionable marketing plans
• Exceptional communication and presentation skills, with the ability to influence and inspire at all levels of the organization
• Experience marketing complex, technical products to both consumer and enterprise audiences
• Track record of driving business results in competitive, rapidly evolving markets
• Data-driven decision-making approach with comfort analyzing metrics and deriving actionable insights
• Proven ability to manage significant budgets and optimize resource allocation
• Strong cross-functional collaboration skills and experience working closely with product, sales, and executive teams
• Comfort operating in ambiguous environments and adapting strategies as markets and products evolve
• Deep passion for AI and its potential to positively impact society

Strong candidates may also have:

• Experience marketing AI, machine learning, or other emerging technology products
• Understanding of the AI safety landscape and experience communicating about responsible AI development
• Background in consumer technology products with large-scale adoption
• Experience working with or advising executive leadership and boards
• Expertise in leveraging AI and emerging technologies within marketing operations
• Previous experience at companies that balanced mission-driven work with commercial success

The annual compensation range for this role is $400,000-$570,000 USD.

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We empower high-performing teams at brands like InDrive, McDonald's, Rappi, and Viva Aerobus to integrate over 1,000 payment methods via a single API. By leveraging advanced AI and the latest technologies, we orchestrate smart routing and fraud prevention across 190+ countries.

About The Role

We are orchestrating the best high-performing team! We're looking for a VP of Sales & Business Development to lead our commercial expansion across Spanish-speaking Latin America , specifically within our Banking & Financial Services vertical. This is one of Yuno's key strategic growth bets, and this role sits at the center of it.

You will own the full sales cycle with banks, acquirers and financial institutions, from first contact to closed deal and successful onboarding. The banking and financial services landscape in Latin America is evolving at an extraordinary pace. You will need to stay ahead of it, constantly researching the market, identifying where real opportunities exist for Yuno's payment infrastructure, and building strategies that convert insight into pipeline.

At Yuno, we don't settle for average results. We expect people who set ambitious targets and then find a way to exceed them, even when the path isn't straightforward. This role sits at the intersection of sales, relationship-building, and market intelligence within a highly specialized vertical.

You will work closely with teams across Marketing, Product, and Customer Experience to ensure every client interaction is consistent, informed, and built for the long term. Collaboration across functions isn't a nice-to-have here , it's how complex deals in financial services actually get done.

You will also be expected to bring client and market feedback directly into the product conversation, helping shape what we build based on what banks, fintechs, and financial players in the region truly need.

Yuno's banking vertical is a strategic priority, not a supporting one. You'll work directly with senior leadership , including Mauricio Schwartzmann, Chief Banking and Financial Institutions Officer , to shape how Yuno positions itself with the region's most important financial players.

The deals you close and the alliances you build will directly influence Yuno's trajectory in one of the world's most dynamic payments markets.

If you thrive on ownership, move fast without losing precision, and get energized by opening doors in one of the most dynamic verticals in payments, this role was built for you.

Your contribution will be

Own the full sales cycle within the Banking & Financial Services vertical in Spanish-speaking LATAM, from prospecting and lead generation to deal closing and merchant onboarding

Identify and target banks, fintechs, and financial institutions across LATAM that can benefit from Yuno's payment solutions

Develop relationships with C-suite and VP-level decision makers at major financial institutions across the region

Develop tailored engagement and go-to-market strategies for high-value prospects in the financial sector

Lead complex negotiations with enterprise clients, focusing on long-term, mutually beneficial agreements

Build and maintain strong relationships with key clients and strategic industry partners within the financial ecosystem

Stay current on payments market trends, regulatory dynamics, and client needs across the Banking & Financial Services space in the region

Collaborate cross-functionally with Marketing, Product, Finance, Legal, and Customer Experience to ensure a cohesive approach to the vertical

Gather and channel client feedback to inform Yuno's product and service development for financial industry use cases

Track sales targets and deliver regular progress reports and insights to leadership

Represent Yuno at industry events, forums, and regulatory discussions as a credible voice in payments and financial infrastructure

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You will work at the intersection of relationship management, commercial strategy, and product feedback. That means collaborating daily with technical, sales, legal, product, and operations teams to make sure clients don't just stay, they expand.

The ambition here is to grow revenue, deepen trust, and raise the bar for how Yuno shows up for its most important customers. We expect the same drive from you: always pushing for more, never settling for good enough when great is within reach.

This role also demands the kind of transparency that builds real partnerships. You will be the primary voice clients hear from Yuno , which means setting honest expectations, listening actively, and following through consistently.

At the same time, you will need to adapt fast. The payments landscape shifts constantly, and your ability to read the room, pivot your approach, and keep clients confident through change will be what sets you apart.

If you thrive on ownership, move fast, and know how to build trust at every level of a client organization , this role is for you.

Your Contribution Will Be:

• Serve as the primary point of contact for key accounts, building deep and lasting client relationships
• Drive revenue growth through upselling, cross-selling, and identifying new opportunities within existing accounts
• Monitor client health metrics and address risks or concerns proactively before they escalate
• Coordinate cross-functionally with Sales, Product, Operations, Legal, and Support to ensure seamless service delivery
• Translate client feedback into actionable insights for internal teams to improve products and processes
• Oversee account onboarding and ongoing performance, ensuring clients achieve their strategic objectives
• Prepare and deliver clear, compelling business reviews and strategic recommendations for client stakeholders
• Stay current on payment industry trends, regulations, and competitive dynamics to bring value beyond the contract

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This role sits at the intersection of traditional financial plumbing and programmable digital money , partnering directly with major U.S. banks and ecosystem partners while shaping the core primitives and operational processes that power regulated stablecoin issuance.

Key Responsibilities:

• Drive Technical Sales & Implementation with Banks (25%): Partner with the largest U.S. banks and financial institutions to understand their needs and implement stablecoin solutions for treasury management, cross-border settlement, client offerings, and more.
• Build & Strengthen the Partner Ecosystem (25%): Collaborate with exchanges, card networks, payment companies, foreign banks, asset managers, and other key players to deliver best-in-class features and co-develop capabilities that make our stablecoins the preferred infrastructure.
• Ensure Institutional-Grade Compliance & Operations (25%): Lead cross-functional processes with compliance, regulatory, finance, accounting, treasury management, operations, audit, and other teams. Maintain the highest regulatory standards while enabling speed and innovation.
• Work Hand-in-Hand with Engineering (25%): Define and prioritize core product features by deeply scoping problems, articulating constraints, and co-creating solutions with engineering.

Technical Skills:

• Define stablecoin issuance product strategy, primitives, and roadmap across onboarding, mint/burn, controls, reporting/attestations, and integrations
• Translate complex regulatory + technical constraints into clear product requirements and partner-ready implementations
• Lead multi-stakeholder programs across compliance, regulatory, finance/accounting, treasury, operations, audit, BD, and engineering in a high-stakes environment
• Drive outcomes that scale issuance volume, expand partner ecosystems, and improve time-to-implement while maintaining institutional-grade controls
• Navigate OCC/banking-grade governance, auditability expectations, and risk management practices to enable responsible innovation
• Build strong cross-functional operating rhythms and decision-making frameworks that keep delivery moving without compromising controls
• Influence senior bank executives and internal leaders through crisp narratives, tradeoff framing, and execution clarity
• Align technical, operational, and commercial stakeholders on sequencing, launch readiness, and success metrics

Requirements:

• Track record shipping complex fintech/payments/banking products with meaningful partner and regulatory dependencies
• Proven ability to run end-to-end cross-functional programs in regulated environments (risk, controls, audit, policy, compliance)
• Strong stakeholder management with executive-level customers/partners and deep technical counterparts
• Bias for ownership and execution in ambiguous, fast-moving environments

Bonus Points:

• Direct experience with stablecoin issuance, tokenization, or institutional crypto infrastructure
• Experience building platform products and partner ecosystems (APIs, integrations, co-development)
• Prior work in or with federally regulated financial institutions (bank controls/governance)

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You will engage directly with users to understand their revenue, billing, and payments requirements. You will translate what you learn into technical solutions and bring that user reality back to product teams. This is a genuinely user-facing role, not user-facing in the "I read a dashboard" sense.

You will build across product boundaries, designing and deploying products and solutions that address product-market fit gaps, not just in Billing but across multi-product boundaries (Payments + Invoicing + Global LPMs). You will embed within Stripe product engineering teams to co-develop the highest-leverage capabilities.

You will build reusable solutions, not one-off fixes. You will contribute to a customization framework for RFA and adjacent products: tailored billing logic, financial workflows, integrations (custom metering, product catalog integrations, checkout flows). You will build patterns and blueprints that scale beyond the individual engagement.

You will provide architectural guidance, reviewing user architectures, advising on best practices, and optimizing integration and performance for complex enterprise environments. You will contribute to a growing library of architectural patterns for the field.

You will resolve critical technical challenges, diagnosing and fixing complex product/engineering problems across the stack. You will identify systemic improvements that prevent recurrence and improve platform stability.

You will inform the product roadmap, the integration gaps, migration friction, and multi-product failures you surface directly shape Stripe's product strategy. You will advocate for what users actually need based on what you've seen firsthand.

You will raise the bar on engineering, improving engineering standards, tooling, and processes within the team. You will help build for sustainability as the team grows.

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Location

New York City

Employment Type

Full time

Location Type

Hybrid

Department

Model Deployment for Business

Compensation

• $162K – $280K • Offers Equity

The base pay offered may vary depending on multiple individualized factors, including market location, job-related knowledge, skills, and experience. If the role is non-exempt, overtime pay will be provided consistent with applicable laws. In addition to the salary range listed above, total compensation also includes generous equity, performance-related bonus(es) for eligible employees, and the following benefits.

• Medical, dental, and vision insurance for you and your family, with employer contributions to Health Savings Accounts

• Pre-tax accounts for Health FSA, Dependent Care FSA, and commuter expenses (parking and transit)

• 401(k) retirement plan with employer match

• Paid parental leave (up to 24 weeks for birth parents and 20 weeks for non-birthing parents), plus paid medical and caregiver leave (up to 8 weeks)

• Paid time off: flexible PTO for exempt employees and up to 15 days annually for non-exempt employees

• 13+ paid company holidays, and multiple paid coordinated company office closures throughout the year for focus and recharge, plus paid sick or safe time (1 hour per 30 hours worked, or more, as required by applicable state or local law)

• Mental health and wellness support

• Employer-paid basic life and disability coverage

• Annual learning and development stipend to fuel your professional growth

• Daily meals in our offices, and meal delivery credits as eligible

• Relocation support for eligible employees

• Additional taxable fringe benefits, such as charitable donation matching and wellness stipends, may also be provided.

More details about our benefits are available to candidates during the hiring process.

This role is at-will and OpenAI reserves the right to modify base pay and other compensation components at any time based on individual performance, team or company results, or market conditions.

About the team

OpenAI’s Forward Deployed Engineering team partners with customers to turn research breakthroughs into production systems. We operate at the intersection of customer delivery and core platform development.

About the role

We are hiring a Forward Deployed Engineer (FDE) to lead end-to-end deployments of our models inside financial services organizations from banks, asset managers, and private capital investors to deploy next-generation AI capabilities across their operations, investment processes, and portfolio companies. You will own discovery, technical scoping, system design, build, and production rollout, partnering directly with customer engineering and domain teams.

You will measure success through production adoption, measurable workflow impact, and eval-driven feedback that changes product and model roadmaps. You’ll work closely with our Product, Research, Partnerships, GRC, Security, and GTM teams.

This role is based in NYC. We use a hybrid work model of 3 days in the office per week. We offer relocation assistance. Travel up to 50% is required.

In this role you will

• Own technical delivery across multiple deployments from first prototype to stable production

• Build full-stack systems that deliver customer value and sharpen how we learn

• Embed closely with customer teams, understand their needs, and guide adoption of what you build

• Scope work, sequence delivery, and remove blockers early

• Make trade-offs between scope, speed, and quality; adjust plans to protect delivery

• Contribute directly in the code when progress or clarity depends on it

• Codify working patterns into tools, playbooks, or building blocks that others can use

• Share field feedback that helps Research and Product understand where the models succeed and where they can improve

• Keep teams moving through clarity and follow-through

You might thrive in this role if you

• Bring 5+ years of engineering or technical deployment experience that includes customer-facing work

• Have experience with the financial services industry and/or investment lifecycle

• Have scoped and delivered complex systems in fast-moving or ambiguous environments

• Write and review production-grade code across frontend and backend using Python, JavaScript, or comparable stacks

• Simplify complexity and make fast, sound decisions under pressure

• Communicate clearly with engineers, product teams, and customer stakeholders

• Spot risks early and adjust without slowing down

• Model calm and judgment when the stakes are high

About OpenAI

OpenAI is an AI research and deployment company dedicated to ensuring that general-purpose artificial intelligence benefits all of humanity. We push the boundaries of the capabilities of AI systems and seek to safely deploy them to the world through our products. AI is an extremely powerful tool that must be created with safety and human needs at its core, and to achieve our mission, we must encompass and value the many different perspectives, voices, and experiences that form the full spectrum of humanity.

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Trust & Safety Operations Analyst

Location

San Francisco

Employment Type

Full time

Department

Compensation

• $189K – $280K • Offers Equity

The base pay offered may vary depending on multiple individualized factors, including market location, job-related knowledge, skills, and experience. If the role is non-exempt, overtime pay will be provided consistent with applicable laws. In addition to the salary range listed above, total compensation also includes generous equity, performance-related bonus(es) for eligible employees, and the following benefits.

• Medical, dental, and vision insurance for you and your family, with employer contributions to Health Savings Accounts

• Pre-tax accounts for Health FSA, Dependent Care FSA, and commuter expenses (parking and transit)

• 401(k) retirement plan with employer match

• Paid parental leave (up to 24 weeks for birth parents and 20 weeks for non-birthing parents), plus paid medical and caregiver leave (up to 8 weeks)

• Paid time off: flexible PTO for exempt employees and up to 15 days annually for non-exempt employees

• 13+ paid company holidays, and multiple paid coordinated company office closures throughout the year for focus and recharge, plus paid sick or safe time (1 hour per 30 hours worked, or more, as required by applicable state or local law)

• Mental health and wellness support

• Employer-paid basic life and disability coverage

• Annual learning and development stipend to fuel your professional growth

• Daily meals in our offices, and meal delivery credits as eligible

• Relocation support for eligible employees

• Additional taxable fringe benefits, such as charitable donation matching and wellness stipends, may also be provided.

More details about our benefits are available to candidates during the hiring process.

This role is at-will and OpenAI reserves the right to modify base pay and other compensation components at any time based on individual performance, team or company results, or market conditions.

About the Team

At OpenAI, our Trust, Safety & Risk Operations teams safeguard our products, users, and the company from abuse, fraud, scams, regulatory non-compliance, and other emerging risks. We operate at the intersection of operations, compliance, user trust, and safety working closely with Legal, Policy, Engineering, Product, Go-To-Market, and external partners to ensure our platforms are safe, compliant, and trusted by a diverse, global user base.

We support users across ChatGPT, our API, enterprise offerings, and developer tools handling sensitive inbound cases, building detection and enforcement systems, and scaling operational processes to meet the demands of a fast-moving, high-stakes environment.

About the Role

We are seeking experienced, senior-level analysts who specialize in one or more of the following areas:

• Content Integrity & Scaled Enforcement – Detecting, reviewing, and acting on policy violations, harmful content, and emerging abuse patterns at scale.

• Emerging Risk Operations – Identifying, triaging, and mitigating new and complex safety, policy, or integrity challenges in a rapidly evolving AI landscape.

In this role, you will own high-sensitivity workflows, act as an incident manager for complex cases, and build scalable operational systems; including tooling, automation, and vendor processes that reinforce user safety and trust while meeting our legal, ethical, and product obligations.

We use a hybrid work model of 3 days in the San Francisco office per week and offer relocation assistance to new employees.

Please note: This role may involve exposure to sensitive content, including material that is sexual, violent, or otherwise disturbing.

In This Role, You Will:

• Handle and resolve high-priority cases in your area of specialization (scaled content enforcement, fraud/scams, privacy/regulatory, or emerging risks).

• Perform in-depth risk evaluations and investigations using internal tools, product signals, and third-party data.

• Act as incident manager for escalations requiring nuanced policy, legal, or regulatory interpretation.

• Partner with cross-functional teams to design and implement world-class operational workflows, decision trees, and automation strategies.

• Build feedback loops from casework to inform product, engineering, and policy improvements.

• Develop and maintain playbooks, SOPs, macros, and knowledge resources for internal teams and vendors.

• Lead or contribute to cross-functional projects, from zero-to-one process builds to global operational scale-ups.

• Monitor operational health through case quality audits, SLA adherence, escalation accuracy, and user satisfaction metrics.

• Train and support vendor teams, ensuring consistent quality and alignment with OpenAI’s trust and safety standards.

You Might Thrive in This Role If You:

• Have 5+ years of experience in one or more of: trust & safety, fraud prevention, scam investigation, privacy/legal operations, compliance, or other risk/integrity domains ideally in a global or high-growth tech environment.

• Leverage OpenAI technology to enhance workflows, improve decision-making, and scale operational impact.

• Bring deep domain expertise in your specialization area and familiarity with relevant legal, policy, and technical frameworks.

• Have a track record of scaling operations, building processes, and working cross-functionally to improve performance and safety outcomes.

• Possess exceptional analytical skills able to detect patterns, assess risk, and recommend policy or product changes based on evidence.

• Communicate with clarity, empathy, and precision especially in sensitive user-facing contexts.

• Thrive in ambiguous, high-autonomy environments and balance speed with diligence.

Are comfortable with frequent context switching, managing multiple projects, and prioritizing impact.

What We Offer

• Competitive salary and equity package

• Comprehensive benefits, including medical, dental, and vision insurance

• 401(k) retirement plan with employer match

• Paid parental leave and medical and caregiver leave

• Flexible PTO and paid company holidays

• Mental health and wellness support

• Annual learning and development stipend

• Daily meals in our offices and meal delivery credits

• Relocation support for eligible employees

• Additional taxable fringe benefits, such as charitable donation matching and wellness stipends

How to Apply

If you are a motivated and experienced professional looking to join a dynamic team, please submit your application, including your resume and a cover letter, to [insert contact information]. We look forward to hearing from you!

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