Day to day, you'll be configuring and maintaining platforms across the customer lifecycle, enforcing security and access control policies, and driving AI-powered tooling and automations. You'll gain direct ownership of production systems that the business relies on daily, deep cross-functional exposure to Engineering and Customer Experience and Success, access to industry-leading AI tooling, and the opportunity to shape how customer tooling scales at Dropbox.

Responsibilities:

Manage and evolve the team's portfolio of support and post-sales platforms to meet the changing needs of the Customer Experience and Customer Success organizations.

Serve as a primary on-call responder, owning incident resolution and stakeholder communication during platform disruptions.

Drive the adoption and integration of AI-powered tools and automations across customer platforms to improve user efficiency and customer outcomes.

Partner with Engineering and Customer Experience and Success to translate business needs into platform solutions.

Identify and execute platform improvements that reduce operational friction, increase reliability, and scale with the business.

Build and maintain the team's automation tooling and scripting infrastructure.

Establish and maintain the documentation standards that keep the team operationally resilient, including SOPs, runbooks, and system guides.

Requirements:

4+ years of proven experience administering enterprise support or customer platforms in a production environment.

Proficiency with AI tools and scripting languages (e.g., Python, Bash, JavaScript), with a demonstrated comfort incorporating both into daily workflows to increase efficiency and output.

Demonstrated experience managing multi-platform environments.

Experience governing platform access , provisioning, role-based access control, and security policy enforcement.

Track record of shipping platform changes through structured processes: scoping, testing, communicating, and deploying without disruption.

Operational maturity with demonstrated experienced owning incident response, triaging escalations, and maintaining composure under pressure.

Ability to produce and maintain clear, structured documentation , SOPs, runbooks, and system guides that are accessible to both technical and non-technical audiences.

Preferred Qualifications:

Experience administering support platforms such as Zendesk, Amazon Connect, or similar contact center and ticketing systems.

Proven experience deploying AI tooling or automation frameworks to improve team workflows and operational efficiency.

Working knowledge of AWS services, cloud infrastructure fundamentals, and familiarity with modern data platforms such as Databricks.

Experience with sales platforms, supporting Sales & Customer Success operations such as Highspot, Planhat, Outreach.

Platform admin certifications (e.g., Zendesk Admin, Salesforce Certified Admin).

Compensation:

XML job scraping automation by YubHub

Role Details

Responsibilities

• Develop solutions for complex business problems using modern Salesforce constructs and custom development
• Estimate engineering effort during different stages of project life cycle
• Initiate and create experiences in partnership with distributed teams to ensure the architectural vision is supported and delivered to the highest standards
• Build integrations with internal and external systems hosted in the cloud
• Exhibit creativity while collaborating and working with designers, engineers of different technical backgrounds, architects and product managers
• Manage end-to-end development, thus ensuring the code written meets the highest standards regarding code quality and efficiency

Requirements

• Bachelor's degree in Computer science engineering or equivalent with overall 5+ years of experience as a Senior Salesforce developer
• 5+ years of hands-on design and development experience in custom development with Salesforce Lightning and Apex
• Must have Proven experience with Salesforce Service Cloud, including designing and developing custom integrations on the Salesforce platform
• Must have good experience in Omnichannel implementation (Async Chat, Phone, Email) along with Amazon connect/CTI
• Experience with DevOps practices, CI/CD pipelines, and governance frameworks
• Experience handling and managing large volumes of data and transactions with Salesforce
• Solid understanding of SDLC processes and experience working on Agile projects with distributed teams
• Good experience and understanding of UI/JavaScript frameworks
• Experience building Restful services and good understanding of integration principles
• Good to have exposure to Salesforce package based development and enterprise architecture design patterns
• Good to have exposure to Agentforce
• Salesforce Platform Developer II certification strongly preferred

XML job scraping automation by YubHub

What you'll do

• You will design and develop solutions for complex business problems using modern Salesforce constructs and custom development.
• Estimate engineering effort during different stages of project life cycle
• Initiate and create experiences in partnership with distributed teams to ensure the architectural vision is supported and delivered to the highest standards
• Build integrations with internal and external systems hosted in the cloud.
• Track development deliverables and communicate their status to global teams
• Provide architectural guidance to quality assurance on all new code from beginning through integration, staging and production environments
• Exhibit creativity while collaborating and working with designers, engineers of different technical backgrounds, architects and product managers
• Manage end-to-end development, thus ensuring the code written meets the highest standards regarding code quality and efficiency

What you need

• Bachelor's degree in Computer science engineering or equivalent with overall 8+ years of experience as a Lead Salesforce developer.
• 8+ years of hands-on experience in designing and developing custom solutions using Salesforce Lightning, Apex, Custom Objects, Workflows, Triggers and Jobs

XML job scraping automation by YubHub

What you'll do

• You will design and develop solutions for complex business problems using modern Salesforce constructs and custom development.
• Estimate engineering effort during different stages of project life cycle
• Initiate and create experiences in partnership with distributed teams to ensure the architectural vision is supported and delivered to the highest standards
• Build integrations with internal and external systems hosted in the cloud.
• Track development deliverables and communicate their status to global teams
• Provide architectural guidance to quality assurance on all new code from beginning through integration, staging and production environments
• Exhibit creativity while collaborating and working with designers, engineers of different technical backgrounds, architects and product managers
• Manage end-to-end development, thus ensuring the code written meets the highest standards regarding code quality and efficiency

What you need

• Bachelor's degree in Computer science engineering or equivalent with overall 8+ years of experience as a Lead Salesforce developer.
• 8+ years of hands-on experience in designing and developing custom solutions using Salesforce Lightning, Apex, Custom Objects, Workflows, Triggers and Jobs

XML job scraping automation by YubHub

What you'll do

• You will design and develop solutions for complex business problems using modern Salesforce constructs and custom development.
• Estimate engineering effort during different stages of project life cycle
• Initiate and create experiences in partnership with distributed teams to ensure the architectural vision is supported and delivered to the highest standards
• Build integrations with internal and external systems hosted in the cloud.
• Track development deliverables and communicate their status to global teams
• Provide architectural guidance to quality assurance on all new code from beginning through integration, staging and production environments
• Exhibit creativity while collaborating and working with designers, engineers of different technical backgrounds, architects and product managers
• Manage end-to-end development, thus ensuring the code written meets the highest standards regarding code quality and efficiency

What you need

• Bachelor's degree in Computer science engineering or equivalent with overall 10+ years of experience as a Lead Salesforce developer.
• 10+ years of hands-on experience in designing and developing custom solutions using Salesforce Lightning, Apex, Custom Objects, Workflows, Triggers and Jobs

XML job scraping automation by YubHub