Your key responsibilities will include:

• Designing end-to-end experiences that bring together campaigns, SMS, transactional emails, and automations into a cohesive, intuitive communication system.
• Leading design for complex areas such as Automations, rich customer profiles, and full-page contact views.
• Architecting complex systems that feel simple by mapping data models, flows, and dependencies across multiple product areas.
• Driving strategy through facilitation and storytelling by leading workshops, audits, and whiteboarding sessions with Product, Engineering, Data, and other partners.
• Leveraging AI and rapid prototyping to de-risk decisions with interactive prototypes and AI/agentic workflows.
• Delivering high-quality, execution-ready design by owning the journey from discovery to delivery.
• Mentoring and elevating the team's craft by serving as a craft mentor across CRM and related communication surfaces.

As a successful candidate, you'll have:

• 10+ years of experience in product design at a digital product company, including time operating at a Staff or equivalent level.
• A portfolio that demonstrates complex, systems-level work with clear impact on user and business outcomes.
• Experience leading cross-functional workstreams from ambiguity to shipped product.
• Strong storytelling skills, using vision decks, North Star narratives, and clear artifacts to align PM, Engineering, and stakeholders.
• Exceptional communication skills, able to zoom from high-level strategy and systems to concrete UX decisions and rationale with clarity.
• Comfortable representing design decisions to leadership and cross-functional stakeholders, and connecting your work directly to business and user outcomes.

In return, you'll enjoy a range of benefits and perks, including a choice between medical plans, fertility and adoption benefits, access to supplemental insurance plans, and a competitive salary range of $223,000 - $358,800 USD.

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