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As an SOS Hotline Support Guide, you&#39;ll be the calm in the storm, embodying our philosophy by taking ownership, cutting through confusion, and restoring trust when it matters most.</p>\n<p>Take immediate ownership of our 24/7 SOS Hotline, acting as the first point of contact and mastering crisis de-escalation to guide users from panic to a feeling of security.</p>\n<p>Serve as the single source of truth by using strong analytical and investigative skills to troubleshoot complex problems, get to the root cause, and deliver swift, definitive resolutions.</p>\n<p>Seamlessly connect urgent user needs with our internal processes, ensuring a reassuring and efficient experience without exposing the complexity behind the scenes.</p>\n<p>Identify, analyze, and escalate systemic issues you encounter, acting as our first line of defense to protect our entire user base and prevent future problems.</p>\n<p>You will maintain unwavering composure and empathy in high-pressure, sensitive situations, acting as a stable and reassuring presence for users in distress.</p>\n<p>You are a natural at turning friction into flow. 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As a Technical Support Manager at Cloudflare, you will lead a team of talented engineers to deliver exceptional support experiences, meet and exceed KPIs, and ensure Cloudflare&#39;s customers receive the highest level of service.</p>\n<p>Drive Operational Excellence - Own and monitor daily operations, ensuring adherence to SLAs, KPIs, and performance metrics (response time, resolution time, customer satisfaction, backlog health, etc.).</p>\n<p>Lead and Develop a High-Performing Team - Manage, coach, and mentor Support Engineers to achieve their potential and elevate technical excellence.</p>\n<p>Handle and Prevent Escalations - Act as the escalation point for critical incidents (P1/P2), ensuring prompt response, coordination, and resolution.</p>\n<p>Elevate Technical Excellence - Be a hands-on technical leader capable of reviewing and advising on complex cases across networking, DNS, WAF, Zero Trust, and performance.</p>\n<p>Collaborate Cross-Functionally - Partner with Engineering, Product Management, and Customer Success to surface recurring issues and influence product improvements.</p>\n<p>Requirements:</p>\n<ul>\n<li>10+ years of experience in technical support or operations within a SaaS, PaaS, or cloud-based enterprise environment.</li>\n</ul>\n<ul>\n<li>3+ years of people management experience leading technical teams of 5+ engineers across multiple locations.</li>\n</ul>\n<ul>\n<li>Proven record of meeting or exceeding operational KPIs and driving continuous improvement.</li>\n</ul>\n<ul>\n<li>Strong technical foundation with deep understanding of: Internet technologies, troubleshooting tools, and experience managing 24x7 global support operations and incident escalation frameworks.</li>\n</ul>\n<ul>\n<li>Exceptional communication and stakeholder management skills; able to translate technical issues into business impact.</li>\n</ul>\n<ul>\n<li>A data-driven mindset: confident using metrics to guide performance, planning, and process improvements.</li>\n</ul>\n<ul>\n<li>Passion for developing people, scaling teams, and creating a culture of excellence.</li>\n</ul>\n<p>Bonus Points:</p>\n<ul>\n<li>Experience supporting security, CDN, Zero Trust, or performance optimization products.</li>\n</ul>\n<ul>\n<li>Fluency in one of the following languages: Mandarin, Korean, Japanese</li>\n</ul>\n<ul>\n<li>Prior experience in start-up or hyper-growth environments where agility and innovation are key.</li>\n</ul>\n<p style=\"margin-top:24px;font-size:13px;color:#666;\">XML job scraping automation by <a href=\"https://yubhub.co\">YubHub</a></p>","url":"https://yubhub.co/jobs/job_e2ce28cb-e68","directApply":true,"hiringOrganization":{"@type":"Organization","name":"Cloudflare","sameAs":"https://www.cloudflare.com/","logo":"https://logos.yubhub.co/cloudflare.com.png"},"x-apply-url":"https://job-boards.greenhouse.io/cloudflare/jobs/7601717","x-work-arrangement":"onsite","x-experience-level":"senior","x-job-type":"full-time","x-salary-range":null,"x-skills-required":["Internet technologies","Troubleshooting tools","Experience managing 24x7 global support operations and incident escalation frameworks","Exceptional communication and stakeholder management skills","Data-driven mindset"],"x-skills-preferred":["Security","CDN","Zero Trust","Performance optimization products","Mandarin","Korean","Japanese"],"datePosted":"2026-04-18T15:56:53.567Z","jobLocation":{"@type":"Place","address":{"@type":"PostalAddress","addressLocality":"In-Office"}},"employmentType":"FULL_TIME","occupationalCategory":"Engineering","industry":"Technology","skills":"Internet technologies, Troubleshooting tools, Experience managing 24x7 global support operations and incident escalation frameworks, Exceptional communication and stakeholder management skills, Data-driven mindset, Security, CDN, Zero Trust, Performance optimization products, Mandarin, Korean, Japanese"},{"@context":"https://schema.org","@type":"JobPosting","identifier":{"@type":"PropertyValue","name":"YubHub","value":"job_8cc69c5b-136"},"title":"Manager, Personalized Support","description":"<p>At Twilio, we&#39;re shaping the future of communications, all from the comfort of our homes. We deliver innovative solutions to hundreds of thousands of businesses and empower millions of developers worldwide to craft personalized customer experiences.</p>\n<p>Join the team as Twilio&#39;s next Manager, Personalized Support.</p>\n<p>The Personalized Support Manager is responsible for the performance of Twilio&#39;s products and will manage a team of global Technical Account Managers while working in United States Eastern and Central Time-Zones.</p>\n<p>In this role, you&#39;ll:</p>\n<ul>\n<li>Lead a team of Technical Account Managers (TAMs) who are the designated technical contacts for Twilio&#39;s strategic customers.</li>\n<li>As the Personalized Support Manager, you will be the coach and leader for a team of TAMs; bringing out the best in each of your team members with keen interest in their overall well being.</li>\n<li>You are ready to dig deep and address technical questions as well as be able to zoom out and look at the larger picture.</li>\n<li>A large part of your role involves understanding customer roadblocks, pain points and advocating in a data driven way with product management and engineering teams to enhance the customer experience and delight Twilio customers.</li>\n<li>You will also be working alongside our Sales teams to manage customer accounts.</li>\n</ul>\n<p>Twilio values diverse experiences from all kinds of industries, and we encourage everyone who meets the required qualifications to apply.</p>\n<p>If your career is just starting or hasn&#39;t followed a traditional path, don&#39;t let that stop you from considering Twilio.</p>\n<p>We are always looking for people who will bring something new to the table!</p>\n<p>We think big. Do you?</p>\n<p>We like to solve problems, take initiative, pitch in when needed, and are always up for trying new things.</p>\n<p>That&#39;s why we seek out colleagues who embody our values , something we call Twilio Magic.</p>\n<p>Additionally, we empower employees to build positive change in their communities by supporting their volunteering and donation efforts.</p>\n<p>So, if you&#39;re ready to unleash your full potential, do your best work, and be the best version of yourself, apply now!</p>\n<p style=\"margin-top:24px;font-size:13px;color:#666;\">XML job scraping automation by <a href=\"https://yubhub.co\">YubHub</a></p>","url":"https://yubhub.co/jobs/job_8cc69c5b-136","directApply":true,"hiringOrganization":{"@type":"Organization","name":"Twilio","sameAs":"https://www.twilio.com/","logo":"https://logos.yubhub.co/twilio.com.png"},"x-apply-url":"https://job-boards.greenhouse.io/twilio/jobs/7813302","x-work-arrangement":"remote","x-experience-level":"senior","x-job-type":"full-time","x-salary-range":null,"x-skills-required":["6+ years of experience as part of a support or operations team in a software or SaaS company","4+ years experience leading a technical support team in a software or SaaS company","Exceptional emotional intelligence, interpersonal communication and professional writing skills","Demonstrated history of driving complex product issue resolutions including escalation management, internal and external strategy planning through to solution delivery","Ability to lead a team while effectively developing and achieving the desired performance outcomes"],"x-skills-preferred":["Knowledge of networking protocols, standards, troubleshooting and cloud computing","Working knowledge of P/L, expense, cost, resource and risk management in enterprise portfolios","Experience working with Salesforce, JIRA, Confluence, Airtable, Zendesk and other project tools"],"datePosted":"2026-04-18T15:56:53.161Z","jobLocation":{"@type":"Place","address":{"@type":"PostalAddress","addressLocality":"Remote - Colombia"}},"jobLocationType":"TELECOMMUTE","employmentType":"FULL_TIME","occupationalCategory":"Engineering","industry":"Technology","skills":"6+ years of experience as part of a support or operations team in a software or SaaS company, 4+ years experience leading a technical support team in a software or SaaS company, Exceptional emotional intelligence, interpersonal communication and professional writing skills, Demonstrated history of driving complex product issue resolutions including escalation management, internal and external strategy planning through to solution delivery, Ability to lead a team while effectively developing and achieving the desired performance outcomes, Knowledge of networking protocols, standards, troubleshooting and cloud computing, Working knowledge of P/L, expense, cost, resource and risk management in enterprise portfolios, Experience working with Salesforce, JIRA, Confluence, Airtable, Zendesk and other project tools"},{"@context":"https://schema.org","@type":"JobPosting","identifier":{"@type":"PropertyValue","name":"YubHub","value":"job_ac82fe49-5bc"},"title":"Technical Deployment, Applied AI","description":"<p>As a Technical Deployment Lead on the Claude Agentic Solutions team, you will lead the delivery of custom AI agent solutions for enterprise customers in highly regulated industries.</p>\n<p>This is a founding team: you will help us to build technical playbooks and define the processes and repeatable patterns needed for us to scale this emerging motion. 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Define impact hypotheses, set baselines and KPIs, run pre- and post-deployment measurement, and report outcomes to executive sponsors.</li>\n</ul>\n<ul>\n<li>Codify reusable delivery assets. Build solution patterns, evaluation frameworks, and technical playbooks. Extract what works across engagements and feed field signals back to Product and Research to improve our platform and models.</li>\n</ul>\n<ul>\n<li>Navigate enterprise and regulatory complexity. Security reviews, legal approvals, procurement processes, compliance requirements, and organisational dynamics.</li>\n</ul>\n<ul>\n<li>Manage scope and change. Handle evolving requirements, set expectations, negotiate contract modifications, identify risks early, and escalate with clear context when needed.</li>\n</ul>\n<ul>\n<li>Run delivery operations. Sprint ceremonies, milestone reviews, and progress reporting.</li>\n</ul>\n<ul>\n<li>Travel to customer sites. Build relationships, unblock delivery, and accelerate adoption. (25–50% expected).</li>\n</ul>\n<p>You May Be a Good Fit If You:</p>\n<ul>\n<li>Have led AI/ML engagements/deployments, whether as a founder, data scientist, engineer, researcher, or in a professional services or consulting role.</li>\n</ul>\n<ul>\n<li>Have delivered AI, ML, or LLM-based agentic solutions into production. You understand solution patterns, integration approaches, and what breaks in real environments.</li>\n</ul>\n<ul>\n<li>Have experience in a specialised vertical (financial services, life sciences, pharmaceutical, retail, mining, agriculture, etc.).</li>\n</ul>\n<ul>\n<li>Can lead architecture discussions with engineering stakeholders, evaluate technical trade-offs, and pressure-test technical decisions. 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Their primary role is to ensure the successful delivery of client projects, including long-term strategy, while also managing the overall program and providing strategic guidance to the team and customer.</p>\n<p><strong>Responsibilities</strong></p>\n<ul>\n<li>Lead delivery of multi-workstream professional services engagements with some of the largest and most strategic customers.</li>\n<li>Build strong relationships with key customer stakeholders including executive leaders, counterpart program/project managers, engineering, development, and security and teams.</li>\n<li>Develop a delivery methodology that leverages agile and project management best practices. Communicate how this methodology will be used to key customer stakeholders. Lead the execution of the methodology by bringing together customer and GitLab team members.</li>\n<li>Build and continuously communicate Program Roadmap, dependencies, and deliverables</li>\n<li>Manage stakeholder expectations to gain approval from stakeholders on project milestones.</li>\n<li>Define program strategy to include - Program justification - Program benefits - In scope / Out of scope projects - Timeline and schedule - Resources (how many teams, PMs, PSEs, TAs etc) - Identify Stakeholders - Create a program level RACI chart - Define Program Success Criteria - Create Program Level WBS (Work Breakdown Structure) for all the projects - Create Communication plans between projects with Stakeholders - Define Program Escalation Path</li>\n<li>Work closely with Engagement Managers to define workstreams when scoping larger customer programs, which may include reviewing proposals or Statements of Work prior to signature</li>\n<li>Assist the Regional Delivery Managers in creating and executing quarterly OKRs that drive optimization of all Project Manager processes</li>\n</ul>\n<p><strong>Requirements</strong></p>\n<ul>\n<li>Proficiency with forecasting and reporting metrics</li>\n<li>Ability to lead Project Management Program Level meetings, including but not limited to, the Weekly PM meeting</li>\n<li>Ability to formulate, organize, monitor, and manage inter-connected projects</li>\n<li>Ability to manage budgets and timelines for long-term projects</li>\n<li>Develop long-term plans in collaboration with customers</li>\n<li>Ability to partner with Engagement Managers and Architects to develop long term plans in support of customer adoption and transformation</li>\n<li>GitLab Project Management Certified within 2 months of the role</li>\n</ul>\n<p><strong>Benefits</strong></p>\n<ul>\n<li>Benefits to support your health, finances, and well-being</li>\n<li>Flexible Paid Time Off</li>\n<li>Team Member Resource Groups</li>\n<li>Equity Compensation &amp; Employee Stock Purchase Plan</li>\n<li>Growth and Development Fund</li>\n<li>Parental leave</li>\n<li>Home office support</li>\n</ul>\n<p style=\"margin-top:24px;font-size:13px;color:#666;\">XML job scraping automation by <a href=\"https://yubhub.co\">YubHub</a></p>","url":"https://yubhub.co/jobs/job_3c414c6e-232","directApply":true,"hiringOrganization":{"@type":"Organization","name":"GitLab","sameAs":"https://about.gitlab.com/","logo":"https://logos.yubhub.co/about.gitlab.com.png"},"x-apply-url":"https://job-boards.greenhouse.io/gitlab/jobs/8481645002","x-work-arrangement":"remote","x-experience-level":"mid","x-job-type":"full-time","x-salary-range":null,"x-skills-required":["forecasting and reporting metrics","project management","agile and project management best practices","program strategy","program justification","program benefits","in scope / out of scope projects","timeline and schedule","resources","stakeholder management","communication planning","program escalation path","gitlab project management certified"],"x-skills-preferred":[],"datePosted":"2026-04-18T15:53:00.122Z","jobLocation":{"@type":"Place","address":{"@type":"PostalAddress","addressLocality":"Remote, United Arab Emirates"}},"jobLocationType":"TELECOMMUTE","employmentType":"FULL_TIME","occupationalCategory":"Engineering","industry":"Technology","skills":"forecasting and reporting metrics, project management, agile and project management best practices, program strategy, program justification, program benefits, in scope / out of scope projects, timeline and schedule, resources, stakeholder management, communication planning, program escalation path, gitlab project management certified"},{"@context":"https://schema.org","@type":"JobPosting","identifier":{"@type":"PropertyValue","name":"YubHub","value":"job_86d4c902-c89"},"title":"Safeguards Analyst, Human Exploitation & Abuse","description":"<p>As a Safeguards Analyst focusing on human exploitation and abuse, you will be responsible for building and executing enforcement workflows that detect and mitigate the use of our products to facilitate human trafficking, sextortion, image-based sexual abuse, bullying, and harassment.</p>\n<p>You will be a member of the user well-being team, with an initial focus on standing up detection, review, and escalation workflows for this domain , from tuning classifiers and curating evaluation datasets through to managing external partnerships and real-world harm escalation pathways.</p>\n<p>This position may later expand to include broader areas of user well-being enforcement. Safety is core to our mission, and you&#39;ll help shape policy enforcement so that our users can interact with and build on top of our products across all surfaces in a harmless, helpful, and honest way.</p>\n<p>In this position, you may be exposed to and engage with explicit content spanning a range of topics, including those of a sexual, violent, or psychologically disturbing nature. There is also an on-call responsibility across the Policy and Enforcement teams.</p>\n<p>Responsibilities:</p>\n<ul>\n<li>Design and architect automated enforcement systems and review workflows for human exploitation and abuse, ensuring they scale effectively while maintaining high accuracy</li>\n</ul>\n<ul>\n<li>Partner with Product, Engineering, and Data Science teams to build and tune detection signals for human trafficking, sextortion, and image-based sexual abuse, and to develop custom mitigations for these sensitive policy areas</li>\n</ul>\n<ul>\n<li>Curate policy violation examples, maintain golden evaluation datasets, and track enforcement actions across both consumer and API surfaces</li>\n</ul>\n<ul>\n<li>Conduct deep-dive investigations into suspected exploitation activity , using SQL and other data analysis tools to surface threat patterns and bad-actor behavior in large datasets , then produce clear, well-sourced intelligence reports that inform detection strategy and surface policy gaps to the Safeguards policy design team</li>\n</ul>\n<ul>\n<li>Study trends internally and in the broader ecosystem , including evolving trafficking and sextortion tactics , to anticipate how AI systems could be misused for exploitation as capabilities advance</li>\n</ul>\n<ul>\n<li>Review and investigate flagged content to drive enforcement decisions and policy improvements, exercising careful judgment on the line between permitted adult content and exploitative material</li>\n</ul>\n<ul>\n<li>Build and maintain relationships with external intelligence partners , including hotlines, NGOs, and industry hash-sharing consortia , to inform our approach and enable appropriate real-world escalation</li>\n</ul>\n<p>You may be a good fit if you have:</p>\n<ul>\n<li>3+ years of experience in trust and safety, content moderation, counter-exploitation work, or a related field</li>\n</ul>\n<ul>\n<li>Subject matter expertise in one or more of: human trafficking, human exploitation and abuse, sextortion, image-based sexual abuse / non-consensual intimate imagery, or commercial sexual exploitation</li>\n</ul>\n<ul>\n<li>Experience building or operating detection and review workflows for sensitive content, at a platform, NGO, hotline, or similar organization</li>\n</ul>\n<ul>\n<li>Ability to use SQL, Python, and/or other data analysis tools to interact with large datasets and derive insights that support key decisions and recommendations</li>\n</ul>\n<ul>\n<li>Demonstrated ability to analyze complex situations and make well-reasoned decisions under pressure</li>\n</ul>\n<ul>\n<li>Sound judgment in distinguishing permitted content from exploitative content, and comfort working in areas where these lines require careful reasoning</li>\n</ul>\n<ul>\n<li>Strong attention to detail and ability to maintain accurate documentation</li>\n</ul>\n<ul>\n<li>Ability to collaborate with team members while navigating rapidly evolving priorities and workstreams</li>\n</ul>\n<p>Preferred:</p>\n<ul>\n<li>Familiarity with the NGO and industry ecosystem working on these harms (for example, Polaris Project, Thorn, NCMEC, IWF, StopNCII, or industry hash-sharing initiatives)</li>\n</ul>\n<ul>\n<li>Experience conducting open-source investigations or threat actor profiling in a trust &amp; 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This role will stand up the team, processes, and infrastructure that protect Anthropic&#39;s reputation when high-stakes user issues surface on social media or arrive through executive channels.</p>\n<p>You&#39;ll own end-to-end escalation management - detection, triage, incident coordination, and resolution- across two distinct but related workstreams: brand-impacting conversations on public social channels and high-sensitivity inbound from Anthropic employees on behalf of users. The ideal candidate combines calm-under-fire incident judgment with the operational rigor to build durable systems.</p>\n<p>Responsibilities:</p>\n<ul>\n<li>Hire, lead, and develop a high-performing team of Community Operations specialists, covering detection through resolution</li>\n<li>Build the function from zero: stand up social listening infrastructure, define escalation criteria and severity tiers, author the incident management SOP, and establish coverage hours and on-call schedules</li>\n<li>Own social monitoring across public channels - triaging brand mentions and running escalations to resolution</li>\n<li>Own executive escalations end to end: receive inbound from Anthropic executives on behalf of users, lead your team in quarterbacking investigation and coordinate remediation across partner teams</li>\n<li>Serve as the central coordination point during live escalations and drive public/private response decisions to closure</li>\n<li>Build clear operating models with cross-functional teams so every stakeholder knows exactly where to send an escalation and what happens next</li>\n<li>Define and report on success metrics (time to triage, time to resolution, escalation volume by source) and run post-incident reviews that feed learnings back into criteria and process</li>\n<li>Develop response templates and playbooks for common scenarios so the team can move fast without sacrificing quality or judgment</li>\n<li>Provide thoughtful coaching and feedback to your direct reports, and partner with them on their career development and growth</li>\n</ul>\n<p>You may be a good fit if you have:</p>\n<ul>\n<li>8+ years of experience in community operations, escalations management, or a related field - ideally in a consumer or developer platform environment</li>\n<li>5+ years of people management experience, preferably in a fast-growing technology company</li>\n<li>Direct experience running incident or escalation workflows: you&#39;ve been the person managing the channel, paging the on-call, and writing the post-incident report</li>\n<li>Familiarity with social listening tooling and the dynamics of how issues spread across public social platforms</li>\n<li>Excellent judgment under pressure in reading a fast-moving situation, separating signal from noise, and making calls with incomplete information</li>\n<li>Proven track record of building operational programs from 0 to 1: writing the SOP, defining the criteria, standing up the tooling, and then iterating as reality breaks your assumptions</li>\n<li>Strong cross-functional influence and ability to align teams around a shared plan in real time, even when incentives differ</li>\n<li>Clear, concise written communication - you can brief an executive in three sentences and document an incident so the next person can learn from it</li>\n<li>Comfort with ambiguity and a bias toward action; this team doesn&#39;t exist yet and you&#39;ll be defining what good looks like</li>\n<li>Excitement about protecting Anthropic&#39;s reputation and relationships at a moment when public attention on AI has never been higher</li>\n</ul>\n<p>The annual compensation range for this role is $260,000-$310,000 USD.</p>\n<p>Logistics:</p>\n<ul>\n<li>Minimum education: Bachelor’s degree or an equivalent combination of education, training, and/or experience</li>\n<li>Required field of study: A field relevant to the role as demonstrated through coursework, training, or professional experience</li>\n<li>Minimum years of experience: Years of experience required will correlate with the internal job level requirements for the position</li>\n<li>Location-based hybrid policy: Currently, we expect all staff to be in one of our offices at least 25% of the time. However, some roles may require more time in our offices.</li>\n<li>Visa sponsorship: We do sponsor visas! However, we aren&#39;t able to successfully sponsor visas for every role and every candidate. But if we make you an offer, we will make every reasonable effort to get you a visa, and we retain an immigration lawyer to help with this.</li>\n</ul>\n<p>We encourage you to apply even if you do not believe you meet every single qualification. Not all strong candidates will meet every single qualification as listed. Research shows that people who identify as being from underrepresented groups are more prone to experiencing imposter syndrome and doubting the strength of their candidacy, so we urge you not to exclude yourself prematurely and to submit an application if you&#39;re interested in this work.</p>\n<p>Your safety matters to us. To protect yourself from potential scams, remember that Anthropic recruiters only contact you from @anthropic.com email addresses. In some cases, we may partner with vetted recruiting agencies who will identify themselves as working on behalf of Anthropic. Be cautious of emails from other domains. Legitimate Anthropic recruiters will never ask for money, fees, or banking information before your first day. If you&#39;re ever unsure about a communication, don&#39;t click any links,visit anthropic.com/careers directly for confirmed position openings.</p>\n<p>How we&#39;re different:</p>\n<p>We believe that the highest-impact AI research will be big science. At Anthropic we work as a single cohesive team on just a few large-scale research efforts. And we value impact , advancing our long-term goals of steerable, trustworthy AI , rather than work on smaller and more specific puzzles. We view AI research as an empirical science, which has as much in common with physics and biology as with traditional efforts in computer science. We&#39;re an extremely collaborative group, and we host frequent research discussions to ensure that we are pursuing the highest-impact work at any given time. As such, we greatly value communication skills.</p>\n<p>The easiest way to understand our research directions is to read our recent research. This research continues many of the directions our team worked on prior to Anthropic, including: GPT-3, Circuit-Based Interpretability, Multimodal Neurons, Scaling Laws, AI &amp; Compute, Concrete Problems in AI Safety, and Learning from Human Preferences.</p>\n<p>Come work with us!</p>\n<p>Anthropic is a public benefit corporation headquartered in San Francisco. We offer competitive compensation and benefits, optional equity donation matching, generous vacation and parental leave, flexible working hours, and a lovely office space in which to collaborate with colleagues. Guidance on Candidates&#39; AI Usage: Learn about our policy for using AI in our application process</p>\n<p style=\"margin-top:24px;font-size:13px;color:#666;\">XML job scraping automation by <a href=\"https://yubhub.co\">YubHub</a></p>","url":"https://yubhub.co/jobs/job_53e1de36-d57","directApply":true,"hiringOrganization":{"@type":"Organization","name":"Anthropic","sameAs":"https://www.anthropic.com/","logo":"https://logos.yubhub.co/anthropic.com.png"},"x-apply-url":"https://job-boards.greenhouse.io/anthropic/jobs/5179769008","x-work-arrangement":"hybrid","x-experience-level":"senior","x-job-type":"full-time","x-salary-range":"$260,000-$310,000 USD","x-skills-required":["community operations","escalations management","social listening tooling","incident or escalation workflows","people management","cross-functional influence","communication","bias toward action"],"x-skills-preferred":[],"datePosted":"2026-04-18T15:52:06.991Z","jobLocation":{"@type":"Place","address":{"@type":"PostalAddress","addressLocality":"San Francisco, CA | New York City, NY | Seattle, WA"}},"employmentType":"FULL_TIME","occupationalCategory":"Engineering","industry":"Technology","skills":"community operations, escalations management, social listening tooling, incident or escalation workflows, people management, cross-functional influence, communication, bias toward action","baseSalary":{"@type":"MonetaryAmount","currency":"USD","value":{"@type":"QuantitativeValue","minValue":260000,"maxValue":310000,"unitText":"YEAR"}}},{"@context":"https://schema.org","@type":"JobPosting","identifier":{"@type":"PropertyValue","name":"YubHub","value":"job_ebf95cea-76b"},"title":"Technical Escalation Manager","description":"<p>As a Technical Escalation Manager at Databricks, you will be responsible for coordinating efforts to resolve critical customer issues, customer-impacting situations, and major incidents. You will work with multiple internal teams (engineering, product management, Customer Success Engineering, and Support) and external partners to effectively resolve these customer-impacting situations.</p>\n<p>Your key responsibilities will include:</p>\n<ul>\n<li>Managing support escalation in partnership with engineering, product management, Customer Success Engineering, Support, Customers, and Partners until resolution.</li>\n<li>Achieving customer satisfaction by ensuring incidents or escalations (and related cases) are well and fully documented with the timely execution of action items.</li>\n<li>Creating and executing a data-driven customer recovery plan for every escalation and incident that is addressed.</li>\n<li>Utilizing business and technical skills to manage customer escalations, coordinate meetings and deliverables, and analyze trends and patterns for reporting purposes.</li>\n<li>Using data, metrics, and feedback to inform operational and tactical decisions that improve incident and escalation management.</li>\n<li>Coordinating all necessary resources to fast-track and resolve new incidents and escalations from customers with a clear and detailed plan.</li>\n</ul>\n<p>We are looking for a candidate with a minimum of 8+ years of experience in customer support, escalation, SRE, or incident management. You should have excellent contextual interpretation and writing skills, as well as the ability to effectively summarize and communicate to both technical and business audiences.</p>\n<p>You will also need experience with a &#39;Distributed big data Computing&#39; environment, SQL-based databases, as well as data warehousing and ETL technologies such as Informatica, DataStage, Oracle, Teradata, SQL Server, and MySQL. Linux/Unix administration skills, networking, and Hands-on Cloud experience with AWS, Azure, or GCP are required.</p>\n<p>Experience working cross-functionally with support, engineering, product management, and directly with customers; ability to deeply understand product and customer personas is also essential.</p>\n<p>A Bachelor&#39;s or Master&#39;s degree in Computer Science or Computer Engineering, or related Engineering field is preferred. Written and spoken proficiency in both Japanese and English is also required.</p>\n<p style=\"margin-top:24px;font-size:13px;color:#666;\">XML job scraping automation by <a href=\"https://yubhub.co\">YubHub</a></p>","url":"https://yubhub.co/jobs/job_ebf95cea-76b","directApply":true,"hiringOrganization":{"@type":"Organization","name":"Databricks","sameAs":"https://databricks.com/","logo":"https://logos.yubhub.co/databricks.com.png"},"x-apply-url":"https://job-boards.greenhouse.io/databricks/jobs/8407911002","x-work-arrangement":"remote","x-experience-level":"senior","x-job-type":"full-time","x-salary-range":null,"x-skills-required":["customer support","escalation","SRE","incident management","distributed big data computing","SQL-based databases","data warehousing","ETL technologies","Linux/Unix administration","networking","cloud experience"],"x-skills-preferred":[],"datePosted":"2026-04-18T15:51:57.996Z","jobLocation":{"@type":"Place","address":{"@type":"PostalAddress","addressLocality":"Japan"}},"jobLocationType":"TELECOMMUTE","employmentType":"FULL_TIME","occupationalCategory":"Engineering","industry":"Technology","skills":"customer support, escalation, SRE, incident management, distributed big data computing, SQL-based databases, data warehousing, ETL technologies, Linux/Unix administration, networking, cloud experience"},{"@context":"https://schema.org","@type":"JobPosting","identifier":{"@type":"PropertyValue","name":"YubHub","value":"job_73b18ca5-83e"},"title":"Customer Systems Administrator","description":"<p>As a Customer Systems Administrator on the Customer Systems team within Dropbox&#39;s Go-To-Market organization, you will play a crucial role in platform administration, access governance, and operational reliability across the systems that power Dropbox&#39;s customer-facing operations.</p>\n<p>Day to day, you&#39;ll be configuring and maintaining platforms across the customer lifecycle, enforcing security and access control policies, and driving AI-powered tooling and automations. You&#39;ll gain direct ownership of production systems that the business relies on daily, deep cross-functional exposure to Engineering and Customer Experience and Success, access to industry-leading AI tooling, and the opportunity to shape how customer tooling scales at Dropbox.</p>\n<p>Responsibilities:</p>\n<p>Manage and evolve the team&#39;s portfolio of support and post-sales platforms to meet the changing needs of the Customer Experience and Customer Success organizations.</p>\n<p>Serve as a primary on-call responder, owning incident resolution and stakeholder communication during platform disruptions.</p>\n<p>Drive the adoption and integration of AI-powered tools and automations across customer platforms to improve user efficiency and customer outcomes.</p>\n<p>Partner with Engineering and Customer Experience and Success to translate business needs into platform solutions.</p>\n<p>Identify and execute platform improvements that reduce operational friction, increase reliability, and scale with the business.</p>\n<p>Build and maintain the team&#39;s automation tooling and scripting infrastructure.</p>\n<p>Establish and maintain the documentation standards that keep the team operationally resilient, including SOPs, runbooks, and system guides.</p>\n<p>Requirements:</p>\n<p>4+ years of proven experience administering enterprise support or customer platforms in a production environment.</p>\n<p>Proficiency with AI tools and scripting languages (e.g., Python, Bash, JavaScript), with a demonstrated comfort incorporating both into daily workflows to increase efficiency and output.</p>\n<p>Demonstrated experience managing multi-platform environments.</p>\n<p>Experience governing platform access , provisioning, role-based access control, and security policy enforcement.</p>\n<p>Track record of shipping platform changes through structured processes: scoping, testing, communicating, and deploying without disruption.</p>\n<p>Operational maturity with demonstrated experienced owning incident response, triaging escalations, and maintaining composure under pressure.</p>\n<p>Ability to produce and maintain clear, structured documentation , SOPs, runbooks, and system guides that are accessible to both technical and non-technical audiences.</p>\n<p>Preferred Qualifications:</p>\n<p>Experience administering support platforms such as Zendesk, Amazon Connect, or similar contact center and ticketing systems.</p>\n<p>Proven experience deploying AI tooling or automation frameworks to improve team workflows and operational efficiency.</p>\n<p>Working knowledge of AWS services, cloud infrastructure fundamentals, and familiarity with modern data platforms such as Databricks.</p>\n<p>Experience with sales platforms, supporting Sales &amp; Customer Success operations such as Highspot, Planhat, Outreach.</p>\n<p>Platform admin certifications (e.g., Zendesk Admin, Salesforce Certified Admin).</p>\n<p>Compensation:</p>\n<p style=\"margin-top:24px;font-size:13px;color:#666;\">XML job scraping automation by <a href=\"https://yubhub.co\">YubHub</a></p>","url":"https://yubhub.co/jobs/job_73b18ca5-83e","directApply":true,"hiringOrganization":{"@type":"Organization","name":"Dropbox","sameAs":"https://www.dropbox.com/","logo":"https://logos.yubhub.co/dropbox.com.png"},"x-apply-url":"https://job-boards.greenhouse.io/dropbox/jobs/7768860","x-work-arrangement":"remote","x-experience-level":"senior","x-job-type":"full-time","x-salary-range":null,"x-skills-required":["AI tools","scripting languages","Python","Bash","JavaScript","multi-platform environments","platform access","role-based access control","security policy enforcement","incident response","triaging escalations","composure under pressure","clear documentation","SOPs","runbooks","system guides"],"x-skills-preferred":["Zendesk","Amazon Connect","AWS services","cloud infrastructure fundamentals","Databricks","Highspot","Planhat","Outreach","platform admin certifications"],"datePosted":"2026-04-18T15:51:43.963Z","jobLocation":{"@type":"Place","address":{"@type":"PostalAddress","addressLocality":"Remote - Canada: Select locations"}},"jobLocationType":"TELECOMMUTE","employmentType":"FULL_TIME","occupationalCategory":"Engineering","industry":"Technology","skills":"AI tools, scripting languages, Python, Bash, JavaScript, multi-platform environments, platform access, role-based access control, security policy enforcement, incident response, triaging escalations, composure under pressure, clear documentation, SOPs, runbooks, system guides, Zendesk, Amazon Connect, AWS services, cloud infrastructure fundamentals, Databricks, Highspot, Planhat, Outreach, platform admin certifications"},{"@context":"https://schema.org","@type":"JobPosting","identifier":{"@type":"PropertyValue","name":"YubHub","value":"job_f038a181-fa9"},"title":"Command Center Technician","description":"<p>The Global Data Center Operations team serves as the backbone of our infrastructure, ensuring the seamless performance of our global hyperscale environment. Operating in a high-stakes, 24/7 setting, this team is responsible for safeguarding the availability, stability, and reliability of mission-critical systems that power our most essential services.</p>\n<p>As a Command Center Technician, you will serve as the front-line mission control for our global data center fleet. In a 24/7 operations environment, you will be responsible for real-time monitoring, coordination, and incident response across critical electrical, mechanical, and environmental systems.</p>\n<p>Key responsibilities include:</p>\n<ul>\n<li>Providing continuous 24/7 monitoring of global data center infrastructure systems using BMS, EPMS, DCIM, and other monitoring platforms.</li>\n<li>Monitoring critical assets including UPS, generators, switchgear, chillers, and fire suppression systems.</li>\n<li>Serving as the first responder for infrastructure alarms, triaging incidents and initiating response actions per SOPs, MOPs, and EOPs.</li>\n<li>Escalating incidents promptly to on-site operations, engineering teams, and leadership based on defined escalation matrices.</li>\n<li>Coordinating incident response activities across multiple teams to minimize risk to production environments.</li>\n<li>Supporting root cause analysis (RCA) efforts by providing detailed timelines, logs, and incident documentation.</li>\n<li>Acting as a central communication hub, providing clear and accurate status updates during incidents and maintenance events.</li>\n</ul>\n<p>To succeed in this role, you will need:</p>\n<ul>\n<li>2+ years of experience working in mission-critical environments (data centers, utilities, or industrial operations).</li>\n<li>Foundational technical knowledge of data center electrical and mechanical infrastructure systems.</li>\n<li>Proven experience following and executing SOPs, MOPs, and EOPs in high-availability environments.</li>\n<li>Proficiency with monitoring tools, ticketing systems, and operational dashboards.</li>\n<li>Experience in incident management, technical troubleshooting, and structured escalation.</li>\n<li>Ability to work rotating shifts, including nights, weekends, and holidays, in a 24/7 operations environment.</li>\n<li>Availability to work a flexible schedule within a 24/7 environment.</li>\n<li>Excellent time management, organizational, and communication skills.</li>\n<li>Must be able to prioritize tasks and react quickly to issues.</li>\n</ul>\n<p>Preferred qualifications include:</p>\n<ul>\n<li>4+ years of experience working in mission-critical environments</li>\n<li>Prior experience in a hyperscale or large-scale data center environment.</li>\n<li>Hands-on technical background in electrical (UPS, switchgear) or mechanical (chillers, CRAC units) systems.</li>\n<li>Familiarity with specific BMS, EPMS, and DCIM platforms.</li>\n<li>Experience working in a centralized Command Center or Network Operations Center (NOC).</li>\n</ul>\n<p>At CoreWeave, we believe in investing in our people and value candidates who can bring their own diversified experiences to our teams. If you&#39;re a motivated and detail-oriented individual who is passionate about delivering exceptional results, we&#39;d love to hear from you.</p>\n<p>We offer a competitive salary range of $75,000 to $100,000, plus a comprehensive benefits package that includes medical, dental, and vision insurance, 401(k) matching, and paid time off.</p>\n<p>If you&#39;re interested in joining our team, please submit your application, including your resume and a cover letter, to [insert contact information].</p>\n<p style=\"margin-top:24px;font-size:13px;color:#666;\">XML job scraping automation by <a href=\"https://yubhub.co\">YubHub</a></p>","url":"https://yubhub.co/jobs/job_f038a181-fa9","directApply":true,"hiringOrganization":{"@type":"Organization","name":"CoreWeave","sameAs":"https://www.coreweave.com","logo":"https://logos.yubhub.co/coreweave.com.png"},"x-apply-url":"https://job-boards.greenhouse.io/coreweave/jobs/4668468006","x-work-arrangement":"onsite","x-experience-level":"mid","x-job-type":"full-time","x-salary-range":"$75,000 to $100,000","x-skills-required":["BMS","EPMS","DCIM","UPS","generators","switchgear","chillers","fire suppression systems","incident management","technical troubleshooting","structured escalation"],"x-skills-preferred":["hands-on technical background in electrical (UPS, switchgear) or mechanical (chillers, CRAC units) systems","familiarity with specific BMS, EPMS, and DCIM platforms","experience working in a centralized Command Center or Network Operations Center (NOC)"],"datePosted":"2026-04-18T15:51:30.295Z","jobLocation":{"@type":"Place","address":{"@type":"PostalAddress","addressLocality":"Kenilworth, New Jersey"}},"employmentType":"FULL_TIME","occupationalCategory":"Engineering","industry":"Technology","skills":"BMS, EPMS, DCIM, UPS, generators, switchgear, chillers, fire suppression systems, incident management, technical troubleshooting, structured escalation, hands-on technical background in electrical (UPS, switchgear) or mechanical (chillers, CRAC units) systems, familiarity with specific BMS, EPMS, and DCIM platforms, experience working in a centralized Command Center or Network Operations Center (NOC)","baseSalary":{"@type":"MonetaryAmount","currency":"USD","value":{"@type":"QuantitativeValue","minValue":75000,"maxValue":100000,"unitText":"YEAR"}}},{"@context":"https://schema.org","@type":"JobPosting","identifier":{"@type":"PropertyValue","name":"YubHub","value":"job_d7195267-4cb"},"title":"Regional Law Enforcement Operations Manager (APAC)","description":"<p>JOB TITLE: Regional Law Enforcement Operations Manager (APAC)</p>\n<p>LOCATION: Singapore</p>\n<p>DEPARTMENT: Trust and Safety</p>\n<p>JOB DESCRIPTION:</p>\n<p>Airbnb was born in 2007 when two hosts welcomed three guests to their San Francisco home, and has since grown to over 5 million hosts who have welcomed over 2 billion guest arrivals in almost every country across the globe.</p>\n<p>Every day, hosts offer unique stays and experiences that make it possible for guests to connect with communities in a more authentic way.</p>\n<p>The Community You Will Join: The mission of the Airbnb Global Safety and Risk Management (GSRM) team, as a component of Fraud and Safety Operations (FSO), is to foster a safe, secure, and healthy workplace for our employee community and peace of mind for Airbnb’s global community.</p>\n<p>Airbnb GSRM programs include Global Threat Assessment; 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Okta secures AI by building the trusted, neutral infrastructure that enables organisations to safely embrace this new era.</p>\n<p>This work requires a relentless drive to solve complex challenges with real-world stakes. We are looking for builders and owners who operate with speed and urgency and execute with excellence. This is an opportunity to do career-defining work. We&#39;re all in on this mission. If you are too, let&#39;s talk.</p>\n<p><strong>The Solutions Engineer Team</strong></p>\n<p>We believe Solutions Engineers at Okta are involved in all stages of the customer&#39;s digital transformation. Solutions Engineers are experienced in using presentations, email, phone, and social media to connect with customers virtually and in person. We are looking for great teammates who can build and deliver sales presentations and customised product demonstrations to educate Okta&#39;s Customers (from developers to product managers to C-level executives) on best practices throughout their cloud security technology journey.</p>\n<p>We believe Okta&#39;s Solutions Engineers empathise with Customers and quickly discern their true technical needs by asking detailed, clarifying questions while presenting solutions that specifically address those needs. Okta Solution Engineers have the rare combination of technical acumen and business insight; in a career where you can utilise both.</p>\n<p>As a Solutions Engineer at Okta, you will further develop each of these skills by advising a diverse set of customers on the value they will gain by using Okta&#39;s Identity Platform.</p>\n<p><strong>The Solutions Engineer Opportunity</strong></p>\n<p>Reporting to the Senior Manager, Solutions Engineers, this Senior Solutions Engineer (Okta) will partner with Commercial Account Executives. As a Senior Solutions Engineer at Okta, you will be the technical lead in all stages of the customer lifecycle. You will focus on delivering customer value by aligning customer requirements to business results enabled by Okta solutions. You will contribute to account and opportunity strategies and, collaboratively, demonstrate the value of Okta solutions through presentations, whiteboard sessions, and proof-of-concept demonstrations.</p>\n<p><strong>What You&#39;ll Do</strong></p>\n<p>As a Senior Solutions Engineer, you&#39;ll be a strategic technical expert for a customer-facing sales team. You&#39;ll use your skills to:</p>\n<ul>\n<li>Work alongside the Corporate/Expansion (employee size 300-1249) sales team as the technical and domain expert of a customer-facing sales team to help Customers understand the value of Okta&#39;s solutions</li>\n</ul>\n<ul>\n<li>Serve as a technical advisor: Partner with the sales team to educate customers on Okta&#39;s identity solutions and demonstrate their value.</li>\n</ul>\n<ul>\n<li>Solve customer challenges: Understand customer needs and provide tailored product demonstrations to show how our solutions can solve their business problems.</li>\n</ul>\n<ul>\n<li>Lead technical engagements: Answer product and technical questions, and plan and deliver complex Proofs of Concept (POCs) by collaborating with other Okta engineering teams.</li>\n</ul>\n<ul>\n<li>Drive product and knowledge growth: Share customer feedback with our product teams to influence future enhancements and contribute to the team&#39;s knowledge by sharing best practices and reusable assets.</li>\n</ul>\n<ul>\n<li>Stay ahead of the curve: Keep up with competitive analysis and market differentiation to better position Okta.</li>\n</ul>\n<ul>\n<li>Support company events: Represent Okta at marketing events, including conferences, user groups, and trade shows.</li>\n</ul>\n<p><strong>What You&#39;ll Bring</strong></p>\n<ul>\n<li>Experience: 8+ years of experience in pre-sales engineering and solution selling, with a strong background in Enterprise account segments.</li>\n</ul>\n<ul>\n<li>Technical Acumen:</li>\n</ul>\n<ul>\n<li>Deep understanding of identity protocols (e.g., SAML, OIDC, OAuth, FIDO, Passkeys, SCIM, LDAP).</li>\n</ul>\n<ul>\n<li>Working knowledge of cloud platforms like AWS, Azure/Entra, and GCP.</li>\n</ul>\n<ul>\n<li>Experience with REST APIs and SDKs.</li>\n</ul>\n<ul>\n<li>Hands-on experience in one or more of the following: front-end web development, back-end development, scripting (Bash, PowerShell), or DevOps (Docker, Kubernetes).</li>\n</ul>\n<ul>\n<li>Understanding of identity-related cybersecurity topics (e.g., phishing, MFA bypass attacks, privilege escalation).</li>\n</ul>\n<ul>\n<li>Communication &amp; Presentation Skills: The ability to simplify complex technical concepts and deliver compelling presentations to diverse audiences, from developers to C-level executives. 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This role brings together customer success and professional services leadership, service development, and operational excellence to help customers realise value from the most comprehensive AI-powered DevSecOps platform.</p>\n<p>You will shape how customers adopt GitLab, grow with our platform, and engage with service offerings that support their goals. Working across Sales, Product, Engineering, Support, Marketing, and Operations, you will help define a clear vision for customer lifecycle programs, paid success plans, and scalable service delivery.</p>\n<p>In this role, you will combine strategic thinking with hands-on execution, using customer insights, data, and strong cross-functional partnership to improve outcomes for customers and the business. This is a unique opportunity to influence adoption, retention, expansion, and the overall customer journey at GitLab.</p>\n<p><strong>Responsibilities</strong></p>\n<ul>\n<li>Set the vision and strategic plan for the CX Services organisation, with a focus on product adoption, customer outcomes, and business growth.</li>\n</ul>\n<ul>\n<li>Architect and improve the post-sales customer experience by defining scalable lifecycle programs, engagement models, and customer success practices.</li>\n</ul>\n<ul>\n<li>Lead the design, launch, and ongoing iteration of new and existing service offerings, including paid success plan approaches aligned to company goals.</li>\n</ul>\n<ul>\n<li>Define and monitor key performance indicators for customer success/services, using data to evaluate program health and identify areas for improvement.</li>\n</ul>\n<ul>\n<li>Lead and develop a high-performing CX Services Management team across distributed environments, including hiring, coaching, enablement, and performance management.</li>\n</ul>\n<ul>\n<li>Partner closely with Sales leadership on renewal forecasting, account coverage, and growth planning to support retention and expansion.</li>\n</ul>\n<ul>\n<li>Work across Product, Engineering, Support, Marketing, and Operations to align service delivery, resolve escalations, and improve the end-to-end customer experience.</li>\n</ul>\n<ul>\n<li>Manage the commercial and operational aspects of the services portfolio, translating customer needs into practical offerings that deliver measurable value.</li>\n</ul>\n<p><strong>Requirements</strong></p>\n<ul>\n<li>Significant experience leading customer success/services teams in SaaS or subscription enterprise software environments, including experience managing managers and global teams.</li>\n</ul>\n<ul>\n<li>Demonstrated success building customer success/services strategies that improve adoption, retention, expansion, and long-term customer value.</li>\n</ul>\n<ul>\n<li>Strong leadership and people management skills, with the ability to recruit, develop, and mentor high-performing teams in a distributed organisation.</li>\n</ul>\n<ul>\n<li>Experience designing or evolving service offerings and customer programs based on customer needs, business priorities, and operational scalability.</li>\n</ul>\n<ul>\n<li>Strong understanding of technical product implementation, adoption strategies, and the software development lifecycle, ideally in DevOps or related environments.</li>\n</ul>\n<ul>\n<li>A data-driven approach to decision-making, with experience defining success metrics, analysing performance, and using insights to guide action.</li>\n</ul>\n<ul>\n<li>Excellent communication and presentation skills, with the ability to influence senior stakeholders and build effective cross-functional partnerships.</li>\n</ul>\n<ul>\n<li>Willingness to travel as needed and comfort working across cultures, geographies, and asynchronous ways of working.</li>\n</ul>\n<p><strong>About the Team</strong></p>\n<p>The CX Services team at GitLab helps customers achieve meaningful outcomes with our platform after the sale. We focus on adoption, value realisation, service delivery, and long-term customer growth. We work across the customer lifecycle to create consistent experiences, improve engagement models, and develop services that meet the needs of a broad range of customers.</p>\n<p>We partner closely with Sales, Support, Product, Engineering, Marketing, and Operations to connect customer goals with the right strategy, resources, and programs. 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href=\"https://yubhub.co\">YubHub</a></p>","url":"https://yubhub.co/jobs/job_40d32156-365","directApply":true,"hiringOrganization":{"@type":"Organization","name":"CoreWeave","sameAs":"https://www.coreweave.com","logo":"https://logos.yubhub.co/coreweave.com.png"},"x-apply-url":"https://job-boards.greenhouse.io/coreweave/jobs/4650165006","x-work-arrangement":"hybrid","x-experience-level":"senior","x-job-type":"full-time","x-salary-range":"$206,000 to $303,000","x-skills-required":["Site Reliability Engineering","Production Engineering","Linux-based production environments","Containers","Orchestration technologies","Observability stacks","Alerting systems","SLIs/SLOs","Error budgets","Incident management","On-call rotations","Escalation paths","Post-incident reviews","Corrective actions","Automation tooling","Infrastructure-as-code","CI/CD pipelines"],"x-skills-preferred":["GPU workloads","High-performance computing","Latency/throughput-sensitive systems","Multi-tenant environments","Multi-region environments","Regulated environments","Service ownership models","Mentoring","Managing senior engineers"],"datePosted":"2026-04-18T15:47:45.370Z","jobLocation":{"@type":"Place","address":{"@type":"PostalAddress","addressLocality":"New York, NY / Sunnyvale, CA / Bellevue, WA"}},"employmentType":"FULL_TIME","occupationalCategory":"Engineering","industry":"Technology","skills":"Site Reliability Engineering, Production Engineering, Linux-based production environments, Containers, Orchestration technologies, Observability stacks, Alerting systems, SLIs/SLOs, Error budgets, Incident management, On-call rotations, Escalation paths, Post-incident reviews, Corrective actions, Automation tooling, Infrastructure-as-code, CI/CD pipelines, GPU workloads, High-performance computing, Latency/throughput-sensitive systems, Multi-tenant environments, Multi-region environments, Regulated environments, Service ownership models, Mentoring, Managing senior engineers","baseSalary":{"@type":"MonetaryAmount","currency":"USD","value":{"@type":"QuantitativeValue","minValue":206000,"maxValue":303000,"unitText":"YEAR"}}},{"@context":"https://schema.org","@type":"JobPosting","identifier":{"@type":"PropertyValue","name":"YubHub","value":"job_40a343d1-388"},"title":"Senior Data Scientist, Platform (Algorithms/Trust)","description":"<p>We&#39;re looking for a Senior Data Scientist to join our Content Integrity Data Science team. As a Senior Data Scientist, you will play a key role in building and protecting trust on the Airbnb platform by ensuring that the content on Airbnb, including listings, profiles, messages and other user-generated experiences, is accurate, authentic and aligned with our policies and community standards.</p>\n<p>This role is unique in that it directly improves the safety, trust, and quality of real-world user experiences by advancing Airbnb&#39;s ability to understand, interpret and act on content at scale. You will help shape how the platform reasons about listings, profiles, messages and other user-generated content by building the next generation of Trust Content Understanding Models.</p>\n<p>The ideal candidate is a motivated and talented &#39;full-stack&#39; Data Scientist with strong applied ML intuition and a bias toward impact, who can own and drive forward challenging, high-visibility initiatives such as:</p>\n<ul>\n<li>Advance Airbnb&#39;s content integrity capabilities by building Natural Language Processing (NLP) and LLM-based models that understand intent, policy compliance, quality and risk across listings, profiles, and user communications</li>\n</ul>\n<ul>\n<li>Develop high-performing models for detecting problematic or misleading content, including text classification, semantic similarity, information extraction and generative model-based reasoning for policy interpretation and enforcement</li>\n</ul>\n<ul>\n<li>Design and optimize human-in-the-loop Machine Learning (ML) systems for content review, labeling, escalation and continuous model improvement</li>\n</ul>\n<ul>\n<li>Build systems to detect emerging content risks and abuse patterns across regions, cohorts and surfaces using statistical, ML and representation-learning approaches</li>\n</ul>\n<ul>\n<li>Design intelligent sampling and evaluation strategies to measure rare events, policy recall, false positives/negatives and model blind spots in large-scale content systems</li>\n</ul>\n<p>A Typical Day:</p>\n<ul>\n<li>Artificial Intelligence / Machine Learning: Build and deploy production AI/ML systems for content integrity and trust content understanding, including feature engineering, model development and evaluation, thresholding, error analysis and end-to-end model lifecycle management. This includes working with NLP and LLM-based models in real production settings.</li>\n</ul>\n<ul>\n<li>Inference: Partner with inference data scientists to conduct rigorous quantitative analyses, applying working knowledge of causal inference to interpret results, assess impact, and identify gaps and opportunities to improve content quality and trust outcomes.</li>\n</ul>\n<ul>\n<li>Optimization: Develop frameworks to analyze tradeoffs between enforcement accuracy, user experience, operational cost and coverage, and propose strategies to optimize overall system effectiveness.</li>\n</ul>\n<ul>\n<li>Communication &amp; Collaboration: Deliver robust research reports with effective data visualizations, clear storytelling and bullet-proof accuracy to drive forward impact in collaboration with cross-functional partners in product, engineering and operations</li>\n</ul>\n<ul>\n<li>Empowerment: Think strategically about how to scale and evolve Airbnb&#39;s content integrity defenses, helping define the long-term vision for the role of AI-driven content understanding across the Trust ecosystem.</li>\n</ul>\n<p>Your Expertise:</p>\n<ul>\n<li>5+ years of industry experience in a quantitative analysis role with a Master’s degree in a quantitative field (computer science, statistics etc.), or 2+ years of experience with a Ph.D.</li>\n</ul>\n<ul>\n<li>State-of-the-art knowledge of AI/ML models</li>\n</ul>\n<ul>\n<li>Hands-on experience building, evaluating, and deploying NLP and LLM-based solutions, including text classification, information extraction, semantic understanding or generative applications.</li>\n</ul>\n<ul>\n<li>Working knowledge of causal inference</li>\n</ul>\n<ul>\n<li>Skilled in statistical programming (Python or R) and database usage (SQL)</li>\n</ul>\n<ul>\n<li>Proven ability to communicate clearly and effectively to audiences of varying technical levels</li>\n</ul>\n<ul>\n<li>Ability to translate complex findings and results into compelling narratives that drive impact</li>\n</ul>\n<ul>\n<li>Excellent project management, communication, and collaboration skills</li>\n</ul>\n<ul>\n<li>Trust &amp; Safety experience is a plus</li>\n</ul>\n<p>Your Location:</p>\n<p>This position is US - Remote Eligible. The role may include occasional work at an Airbnb office or attendance at offsites, as agreed to with your manager. While the position is Remote Eligible, you must live in a state where Airbnb, Inc. has a registered entity. Click here for the up-to-date list of excluded states. This list is continuously evolving, so please check back with us if the state you live in is on the exclusion list. If your position is employed by another Airbnb entity, your recruiter will inform you what states you are eligible to work from.</p>\n<p>Our Commitment To Inclusion &amp; Belonging:</p>\n<p>Airbnb is committed to working with the broadest talent pool possible. We believe diverse ideas foster innovation and engagement, and allow us to attract creatively-led people, and to develop the best products, services and solutions. All qualified individuals are encouraged to apply. We strive to also provide a disability inclusive application and interview process. If you are a candidate with a disability and require reasonable accommodation in order to submit an application, please contact us at: reasonableaccommodations@airbnb.com. Please include your full name, the role you’re applying for and the accommodation necessary to assist you with the recruiting process. We ask that you only reach out to us if you are a candidate whose disability prevents you from being able to complete our online application.</p>\n<p>How We&#39;ll Take Care of You:</p>\n<p>Our job titles may span more than one career level. The actual base pay is dependent upon many factors, such as: training, transferable skills, work experience, business needs and market demands. The base pay range is subject to change and may be modified in the future. This role may also be eligible for bonus, equity, benefits, and Employee Travel Credits.</p>\n<p>Pay Range $177,000-$208,000 USD</p>\n<p style=\"margin-top:24px;font-size:13px;color:#666;\">XML job scraping automation by <a href=\"https://yubhub.co\">YubHub</a></p>","url":"https://yubhub.co/jobs/job_40a343d1-388","directApply":true,"hiringOrganization":{"@type":"Organization","name":"Airbnb","sameAs":"https://www.airbnb.com/","logo":"https://logos.yubhub.co/airbnb.com.png"},"x-apply-url":"https://job-boards.greenhouse.io/airbnb/jobs/7594971","x-work-arrangement":"remote","x-experience-level":"senior","x-job-type":"full-time","x-salary-range":"$177,000-$208,000 USD","x-skills-required":["Natural Language Processing (NLP)","LLM-based models","text classification","semantic similarity","information extraction","generative model-based reasoning","policy interpretation and enforcement","human-in-the-loop Machine Learning (ML)","content review","labeling","escalation","continuous model improvement","statistical","representation-learning approaches","intelligent sampling","evaluation strategies","rare events","policy recall","false positives/negatives","model blind spots","large-scale content systems","Python","R","SQL","causal inference","statistical programming","database usage"],"x-skills-preferred":[],"datePosted":"2026-04-18T15:47:24.814Z","jobLocation":{"@type":"Place","address":{"@type":"PostalAddress","addressLocality":"United States"}},"jobLocationType":"TELECOMMUTE","employmentType":"FULL_TIME","occupationalCategory":"Engineering","industry":"Technology","skills":"Natural Language Processing (NLP), LLM-based models, text classification, semantic similarity, information extraction, generative model-based reasoning, policy interpretation and enforcement, human-in-the-loop Machine Learning (ML), content review, labeling, escalation, continuous model improvement, statistical, representation-learning approaches, intelligent sampling, evaluation strategies, rare events, policy recall, false positives/negatives, model blind spots, large-scale content systems, Python, R, SQL, causal inference, statistical programming, database usage","baseSalary":{"@type":"MonetaryAmount","currency":"USD","value":{"@type":"QuantitativeValue","minValue":177000,"maxValue":208000,"unitText":"YEAR"}}},{"@context":"https://schema.org","@type":"JobPosting","identifier":{"@type":"PropertyValue","name":"YubHub","value":"job_bf90c143-fd2"},"title":"Global Sourcing Manager, Mechanical Hardware (Fasteners)","description":"<p>The Global Sourcing Manager, Mechanical Hardware is the domain expert for the mechanical hardware commodities (fasteners, bolts, etc.) for Anduril Industries. This is a proactive, high-impact role in securing critical components, materials, and services that power our products.</p>\n<p>This role will be responsible for developing new supplier and new sourcing partnerships that can be incorporated into new products, as well as existing products to improve their technologies, cost, and quality. There is broad internal cross-functional partnership to evaluate supplier opportunities, while ensuring commercial agreements, intellectual property, and statement of works are accurate and well established prior to pipelining.</p>\n<p>Key responsibilities include: Develop and execute commodity strategies for mechanical hardware, focusing on cost reduction, quality improvement, and supply chain resilience End-to-end responsibility for delivering quality parts, when needed, at the right cost Act as the sourcing expert mechanical hardware manufacturing Lead RFI/RFQ/RFP and strategic sourcing process for mechanical hardware Own the business relationship with external Contract Manufacturing and responsible for continuity of supply, risk management, cost negotiations, and NPI to MP operation execution Partner with the Engineering team and Contract Manufacturers to influence technical design specs and customize product and manufacturing requirements Perform detailed analysis of quote submissions based on cost breakdown from data. Deep dive into every element of the supply chain and make data-driven decisions based on TCO Work closely with cross-functional teams to support prototype requirements, execute against build milestones, and lead sourcing activities Influence CM’s manufacturing processes and CapEx and technology decisions Negotiate key agreements with suppliers to establish best-in-class pricing, quality, flexibility, delivery, payment, warranty, and service terms Collaborate internally, negotiate the right tradeoffs, solicit cooperation and resolve problems, and advance new supplier or product offerings Provide strong technical direction within the specific commodities, by evaluating and guiding product strategy throughout the product lifecycle Manage and lead the operations effort of developing new and adaptations of existing technologies for Anduril Develop &amp; execute commercial agreements to properly reflect the expectations of project, which include fixed and variable costs, lead-times, schedules, manufacturing capacities, etc Conduct regular technology reviews to Executive staff and management Own the supplier performance management of their respective commodities, which includes key delivery, quality, cost, and innovation metrics Act as the primary escalation for their respective commodity</p>\n<p>Required qualifications include: Bachelor’s degree in supply chain, engineering, or related technical field 3+ years of experience in supply chain commodity management of mechanical hardware manufacturing, and/or sourcing engineering Ability to travel up to 50% of the time Ability to relocate, if not already local to be onsite in Costa Mesa, CA</p>\n<p>Preferred qualifications include: Bachelor&#39;s degree in mechanical or metallurgical/materials engineering Previous experience in defence, aerospace, automotive, high tech, or related industry Well-versed in TCO analysis to ensure data-driven analytics tied to component and supplier selection, in a product-based ecosystem Strategic thinker, experienced putting together commodities strategy/roadmap with key engineering stakeholders Proven leadership in driving and influencing other teams to a common goal. You know how to effectively communicate and collaborate cross-functionally and with all levels within an organisation Can wear different hats and it a strong team player to help your team move forward. You are fluent in other cross-functional areas to fill gaps and remove roadblocks when needed Ability to obtain and maintain a U.S. TS clearance</p>\n<p style=\"margin-top:24px;font-size:13px;color:#666;\">XML job scraping automation by <a href=\"https://yubhub.co\">YubHub</a></p>","url":"https://yubhub.co/jobs/job_bf90c143-fd2","directApply":true,"hiringOrganization":{"@type":"Organization","name":"Anduril Industries","sameAs":"https://www.andurilindustries.com/","logo":"https://logos.yubhub.co/andurilindustries.com.png"},"x-apply-url":"https://job-boards.greenhouse.io/andurilindustries/jobs/5025047007","x-work-arrangement":"onsite","x-experience-level":"mid","x-job-type":"full-time","x-salary-range":"$129,000-$171,000 USD","x-skills-required":["Supply chain management","Mechanical hardware manufacturing","Sourcing engineering","Contract manufacturing","Risk management","Cost negotiations","Total cost of ownership (TCO) analysis","Data-driven decision making","Cross-functional collaboration","Leadership","Communication","Teamwork","Problem-solving"],"x-skills-preferred":["TOC analysis","Commodities strategy","Roadmapping","Engineering","Technical design specs","Customised product and manufacturing requirements","Supplier performance management","Primary escalation"],"datePosted":"2026-04-18T15:45:42.632Z","jobLocation":{"@type":"Place","address":{"@type":"PostalAddress","addressLocality":"Costa Mesa, California, United States"}},"employmentType":"FULL_TIME","occupationalCategory":"Engineering","industry":"Defence","skills":"Supply chain management, Mechanical hardware manufacturing, Sourcing engineering, Contract manufacturing, Risk management, Cost negotiations, Total cost of ownership (TCO) analysis, Data-driven decision making, Cross-functional collaboration, Leadership, Communication, Teamwork, Problem-solving, TOC analysis, Commodities strategy, Roadmapping, Engineering, Technical design specs, Customised product and manufacturing requirements, Supplier performance management, Primary escalation","baseSalary":{"@type":"MonetaryAmount","currency":"USD","value":{"@type":"QuantitativeValue","minValue":129000,"maxValue":171000,"unitText":"YEAR"}}},{"@context":"https://schema.org","@type":"JobPosting","identifier":{"@type":"PropertyValue","name":"YubHub","value":"job_e03253e3-c7f"},"title":"Safeguards Analyst, Human Exploitation & Abuse","description":"<p>As a Safeguards Analyst focusing on human exploitation and abuse, you will be responsible for building and executing enforcement workflows that detect and mitigate the use of our products to facilitate human trafficking, sextortion, image-based sexual abuse, bullying, and harassment.</p>\n<p>You will be a member of the user well-being team, and your initial focus will be on standing up detection, review, and escalation workflows for this domain , from tuning classifiers and curating evaluation datasets through to managing external partnerships and real-world harm escalation pathways.</p>\n<p>This position may later expand to include broader areas of user well-being enforcement. Safety is core to our mission, and you&#39;ll help shape policy enforcement so that our users can interact with and build on top of our products across all surfaces in a harmless, helpful, and honest way.</p>\n<p>In this position, you may be exposed to and engage with explicit content spanning a range of topics, including those of a sexual, violent, or psychologically disturbing nature. There is also an on-call responsibility across the Policy and Enforcement teams.</p>\n<p><strong>Responsibilities:</strong></p>\n<ul>\n<li>Design and architect automated enforcement systems and review workflows for human exploitation and abuse, ensuring they scale effectively while maintaining high accuracy</li>\n</ul>\n<ul>\n<li>Partner with Product, Engineering, and Data Science teams to build and tune detection signals for human trafficking, sextortion, and image-based sexual abuse, and to develop custom mitigations for these sensitive policy areas</li>\n</ul>\n<ul>\n<li>Curate policy violation examples, maintain golden evaluation datasets, and track enforcement actions across both consumer and API surfaces</li>\n</ul>\n<ul>\n<li>Conduct deep-dive investigations into suspected exploitation activity , using SQL and other data analysis tools to surface threat patterns and bad-actor behavior in large datasets , then produce clear, well-sourced intelligence reports that inform detection strategy and surface policy gaps to the Safeguards policy design team</li>\n</ul>\n<ul>\n<li>Study trends internally and in the broader ecosystem , including evolving trafficking and sextortion tactics , to anticipate how AI systems could be misused for exploitation as capabilities advance</li>\n</ul>\n<ul>\n<li>Review and investigate flagged content to drive enforcement decisions and policy improvements, exercising careful judgment on the line between permitted adult content and exploitative material</li>\n</ul>\n<ul>\n<li>Build and maintain relationships with external intelligence partners , including hotlines, NGOs, and industry hash-sharing consortia , to inform our approach and enable appropriate real-world escalation</li>\n</ul>\n<p><strong>Requirements:</strong></p>\n<ul>\n<li>3+ years of experience in trust and safety, content moderation, counter-exploitation work, or a related field</li>\n</ul>\n<ul>\n<li>Subject matter expertise in one or more of: human trafficking, human exploitation and abuse, sextortion, image-based sexual abuse / non-consensual intimate imagery, or commercial sexual exploitation</li>\n</ul>\n<ul>\n<li>Experience building or operating detection and review workflows for sensitive content, at a platform, NGO, hotline, or similar organization</li>\n</ul>\n<ul>\n<li>Ability to use SQL, Python, and/or other data analysis tools to interact with large datasets and derive insights that support key decisions and recommendations</li>\n</ul>\n<ul>\n<li>Demonstrated ability to analyze complex situations and make well-reasoned decisions under pressure</li>\n</ul>\n<ul>\n<li>Sound judgment in distinguishing permitted content from exploitative content, and comfort working in areas where these lines require careful reasoning</li>\n</ul>\n<ul>\n<li>Strong attention to detail and ability to maintain accurate documentation</li>\n</ul>\n<ul>\n<li>Ability to collaborate with team members while navigating rapidly evolving priorities and workstreams</li>\n</ul>\n<p><strong>Preferred Qualifications:</strong></p>\n<ul>\n<li>Familiarity with the NGO and industry ecosystem working on these harms (for example, Polaris Project, Thorn, NCMEC, IWF, StopNCII, or industry hash-sharing initiatives)</li>\n</ul>\n<ul>\n<li>Experience conducting open-source investigations or threat actor profiling in a trust &amp; safety, intelligence, or law enforcement context</li>\n</ul>\n<ul>\n<li>Experience working with generative AI products, including writing effective prompts for content review and enforcement</li>\n</ul>\n<ul>\n<li>A deep interest in AI safety and responsible technology development</li>\n</ul>\n<ul>\n<li>Experience standing up real-world harm escalation pathways or working with law enforcement referral processes</li>\n</ul>\n<p><strong>Compensation:</strong></p>\n<p>The annual compensation range for this role is $245,000-$285,000 USD.</p>\n<p style=\"margin-top:24px;font-size:13px;color:#666;\">XML job scraping automation by <a href=\"https://yubhub.co\">YubHub</a></p>","url":"https://yubhub.co/jobs/job_e03253e3-c7f","directApply":true,"hiringOrganization":{"@type":"Organization","name":"Anthropic","sameAs":"https://www.anthropic.com/","logo":"https://logos.yubhub.co/anthropic.com.png"},"x-apply-url":"https://job-boards.greenhouse.io/anthropic/jobs/5156333008","x-work-arrangement":"remote-hybrid","x-experience-level":"senior","x-job-type":"full-time","x-salary-range":"$245,000-$285,000 USD","x-skills-required":["trust and safety","content moderation","counter-exploitation work","SQL","Python","data analysis","detection and review workflows","sensitive content","human trafficking","human exploitation and abuse","sextortion","image-based sexual abuse","commercial sexual exploitation"],"x-skills-preferred":["NGO and industry ecosystem","open-source investigations","threat actor profiling","generative AI products","AI safety and responsible technology development","real-world harm escalation pathways"],"datePosted":"2026-04-18T15:45:00.507Z","jobLocation":{"@type":"Place","address":{"@type":"PostalAddress","addressLocality":"Remote-Friendly, United States"}},"jobLocationType":"TELECOMMUTE","employmentType":"FULL_TIME","occupationalCategory":"Engineering","industry":"Technology","skills":"trust and safety, content moderation, counter-exploitation work, SQL, Python, data analysis, detection and review workflows, sensitive content, human trafficking, human exploitation and abuse, sextortion, image-based sexual abuse, commercial sexual exploitation, NGO and industry ecosystem, open-source investigations, threat actor profiling, generative AI products, AI safety and responsible technology development, real-world harm escalation pathways","baseSalary":{"@type":"MonetaryAmount","currency":"USD","value":{"@type":"QuantitativeValue","minValue":245000,"maxValue":285000,"unitText":"YEAR"}}},{"@context":"https://schema.org","@type":"JobPosting","identifier":{"@type":"PropertyValue","name":"YubHub","value":"job_ee95fc9b-ac3"},"title":"Community Operations & Executive Escalations Manager","description":"<p>We are seeking an Operations Manager to build and lead a new pillar of our Platform Operations function: Community Operations &amp; 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This role will stand up the team, processes, and infrastructure that protect Anthropic&#39;s reputation when high-stakes user issues surface on social media or arrive through executive channels.</p>\n<p>As the Community Operations &amp; Executive Escalations Manager, you will own end-to-end escalation management - detection, triage, incident coordination, and resolution- across two distinct but related workstreams: brand-impacting conversations on public social channels and high-sensitivity inbound from Anthropic employees on behalf of users.</p>\n<p>Responsibilities:</p>\n<ul>\n<li>Hire, lead, and develop a high-performing team of Community Operations specialists, covering detection through resolution</li>\n<li>Build the function from zero: stand up social listening infrastructure, define escalation criteria and severity tiers, author the incident management SOP, and establish coverage hours and on-call schedules</li>\n<li>Own social monitoring across public channels - triaging brand mentions and running escalations to resolution</li>\n<li>Own executive escalations end to end: receive inbound from Anthropic executives on behalf of users, lead your team in quarterbacking investigation and coordinate remediation across partner teams</li>\n<li>Serve as the central coordination point during live escalations and drive public/private response decisions to closure</li>\n<li>Build clear operating models with cross-functional teams so every stakeholder knows exactly where to send an escalation and what happens next</li>\n<li>Define and report on success metrics (time to triage, time to resolution, escalation volume by source) and run post-incident reviews that feed learnings back into criteria and process</li>\n<li>Develop response templates and playbooks for common scenarios so the team can move fast without sacrificing quality or judgment</li>\n<li>Provide thoughtful coaching and feedback to your direct reports, and partner with them on their career development and growth</li>\n</ul>\n<p>Requirements:</p>\n<ul>\n<li>8+ years of experience in community operations, escalations management, or a related field - ideally in a consumer or developer platform environment</li>\n<li>5+ years of people management experience, preferably in a fast-growing technology company</li>\n<li>Direct experience running incident or escalation workflows: you&#39;ve been the person managing the channel, paging the on-call, and writing the post-incident report</li>\n<li>Familiarity with social listening tooling and the dynamics of how issues spread across public social platforms</li>\n<li>Excellent judgment under pressure in reading a fast-moving situation, separating signal from noise, and making calls with incomplete information</li>\n<li>Proven track record of building operational programs from 0 to 1: writing the SOP, defining the criteria, standing up the tooling, and then iterating as reality breaks your assumptions</li>\n<li>Strong cross-functional influence and ability to align teams around a shared plan in real time, even when incentives differ</li>\n<li>Clear, concise written communication - you can brief an executive in three sentences and document an incident so the next person can learn from it</li>\n<li>Comfort with ambiguity and a bias toward action; this team doesn&#39;t exist yet and you&#39;ll be defining what good looks like</li>\n<li>Excitement about protecting Anthropic&#39;s reputation and relationships at a moment when public attention on AI has never been higher</li>\n</ul>\n<p>Salary:</p>\n<p>The annual compensation range for this role is $260,000-$310,000 USD.</p>\n<p style=\"margin-top:24px;font-size:13px;color:#666;\">XML job scraping automation by <a href=\"https://yubhub.co\">YubHub</a></p>","url":"https://yubhub.co/jobs/job_ee95fc9b-ac3","directApply":true,"hiringOrganization":{"@type":"Organization","name":"Anthropic","sameAs":"https://www.anthropic.com/","logo":"https://logos.yubhub.co/anthropic.com.png"},"x-apply-url":"https://job-boards.greenhouse.io/anthropic/jobs/5179769008","x-work-arrangement":"hybrid","x-experience-level":"senior","x-job-type":"full-time","x-salary-range":"$260,000-$310,000 USD","x-skills-required":["community operations","escalations management","social listening tooling","incident management","cross-functional influence","clear communication","bias toward action"],"x-skills-preferred":[],"datePosted":"2026-04-18T15:37:57.418Z","jobLocation":{"@type":"Place","address":{"@type":"PostalAddress","addressLocality":"San Francisco, CA | New York City, NY | Seattle, WA"}},"employmentType":"FULL_TIME","occupationalCategory":"Engineering","industry":"Technology","skills":"community operations, escalations management, social listening tooling, incident management, cross-functional influence, clear communication, bias toward action","baseSalary":{"@type":"MonetaryAmount","currency":"USD","value":{"@type":"QuantitativeValue","minValue":260000,"maxValue":310000,"unitText":"YEAR"}}},{"@context":"https://schema.org","@type":"JobPosting","identifier":{"@type":"PropertyValue","name":"YubHub","value":"job_6f4e49da-308"},"title":"Security Operations Associate","description":"<p>The Security Operations Associate supports daily physical security operations while delivering a high level of customer service to employees, visitors, and stakeholders. 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AI handles orchestration, speed, and precision behind the scenes. You are the person who defines exactly where that line sits, and who moves it systematically as agent quality improves.</p>\n</li>\n<li><p>LLM-powered communication workflows. Belong&#39;s target is 80% AI-generated communications across operational functions by Q3. You will own the product layer that makes this real for operations: the prompt architecture, context retrieval pipelines, output quality review systems, and the feedback loops that improve generation quality over time.</p>\n</li>\n<li><p>Foundation as the AI control panel. Foundation is where Belong&#39;s operational teams live. Every tool your squad ships into Foundation is either creating leverage for humans or replacing manual work with agent-driven automation. You will define the roadmap for Foundation&#39;s evolution from task management system to AI control panel: where agents surface for review, where exceptions queue for human action, where quality scores and deflection rates are visible in real time.</p>\n</li>\n<li><p>Operational instrumentation and model feedback. AI systems degrade without structured feedback. You will build the instrumentation that captures ground truth: CSAT signals, escalation rates, rework rates, SLA breach patterns, and member sentiment. You will design the feedback loops that push this signal back into model evaluation and prompt improvement.</p>\n</li>\n</ul>\n<p>The AI Stack You Will Work With</p>\n<ul>\n<li>LLM-based communication generation with context injection from CRM and operational state</li>\n<li>Agentic scheduling and coordination workflows (Homecare triage, Pro dispatch, vendor coordination)</li>\n<li>Automated escalation routing based on signal classification</li>\n<li>Quality scoring and anomaly detection on agent outputs</li>\n<li>Retrieval-augmented generation for Concierge and Homecare agent context</li>\n</ul>\n<p>What Success Looks Like</p>\n<ul>\n<li>90 days: Every operational phase has a documented AI target state with defined autonomous scope, human escalation thresholds, and instrumentation in place.</li>\n<li>6 months: AI-assisted workflows have measurably reduced manual communication volume across at least 2 operational functions with no CSAT degradation.</li>\n<li>Year 1: The majority of routine operational communications in your product surface are AI-generated. Human operators are handling exceptions, escalations, and trust-critical moments, nothing else.</li>\n</ul>\n<p>Example KPIs You Will Be Held To</p>\n<ul>\n<li>AI deflection rate vs. manual handling baseline, by operational function</li>\n<li>CSAT from homeowners and residents at each operational phase (the constraint: deflection gains cannot come at CSAT cost)</li>\n<li>SLA compliance rates for homecare and Pro services</li>\n<li>Time-to-list (inspection to live listing)</li>\n<li>Move-in readiness rate and failed move-in rate</li>\n<li>Human escalation rate as a quality signal on agent confidence calibration</li>\n</ul>\n<p>Who You Are</p>\n<ul>\n<li>AI systems thinker. You do not think about AI features. You think about AI systems: input context, output quality, fallback behavior, quality measurement, and continuous improvement loops.</li>\n<li>Operationally grounded. 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As a leader in process optimization, you will be responsible for leading and coaching a team of practitioners who design and deliver end-to-end process improvements that enhance the employee experience.</p>\n<p>As PPO Lead, you will own the PPO portfolio at the team level,setting strategic priorities, allocating resources, and ensuring delivery is tied to measurable outcomes. You will also partner cross-functionally to embed AI and automation into People operations and to institutionalize standards, governance, and a service catalog across portfolios.</p>\n<p>Responsibilities:</p>\n<ul>\n<li>Lead, mentor, and develop the process optimization team. Build team capability in Lean/Six Sigma methods, data analysis, and automation best practices.</li>\n<li>Define team goals, conduct performance reviews, and create development plans that align individual growth with business needs.</li>\n<li>Drive development and adoption of a standardized Service Catalog to clarify offerings, SLAs, and handoffs across People functions.</li>\n<li>Instill governance, operating rhythms, and escalation paths to reduce ambiguity in process ownership.</li>\n<li>Define and track metrics that demonstrate current state, progress, and business value; ensure all delivery is evidence-based.</li>\n<li>Establish scalable reporting and dashboards to surface performance, ROI, and opportunities for further optimization.</li>\n</ul>\n<p>Strategic Portfolio &amp; Stakeholder Management:</p>\n<ul>\n<li>Act as the primary partner to People, Finance, IT, and other stakeholders to align process initiatives with broader organizational objectives. 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This role will also support execution of global initiatives and improvements across the greater GREF landscape.</p>\n<p>Key job responsibilities include:</p>\n<p>Financial Planning, Analysis, and Process Optimisation:</p>\n<ul>\n<li><p>Develop, implement, and continuously improve end-to-end financial planning and analysis processes, methodologies, and frameworks for GREF</p>\n</li>\n<li><p>Lead the design and execution of financial models that support accurate financial reporting and decision-making</p>\n</li>\n<li><p>Collaborate with senior leadership to align financial strategies with business objectives and growth plans</p>\n</li>\n<li><p>Own system integrations and data flow related to FP&amp;A processes</p>\n</li>\n<li><p>Stay current with industry best practices and integrate innovative approaches into GREF&#39;s financial planning and analysis methodologies</p>\n</li>\n</ul>\n<p>Financial Analysis and Reporting:</p>\n<ul>\n<li><p>Oversee the production of high-quality financial reports and analyses related to GREF operations</p>\n</li>\n<li><p>Develop and maintain key performance indicators (KPIs) to measure the effectiveness of financial processes</p>\n</li>\n<li><p>Provide insights and recommendations based on financial data to support strategic decision-making</p>\n</li>\n<li><p>Lead monthly reviews of financial and operating metrics, analyse variances to forecast, and communicate key drivers to senior management</p>\n</li>\n</ul>\n<p>Chart of Accounts Management and Systems Ownership:</p>\n<ul>\n<li><p>Serve as the subject matter expert for IBM Cognos/TM1, FRAMES, and Spectra</p>\n</li>\n<li><p>Lead system enhancements, upgrades, and integrations for these platforms to support GREF&#39;s financial processes</p>\n</li>\n<li><p>Provide training and support to team members and stakeholders on the use of these systems for financial planning and reporting purposes</p>\n</li>\n</ul>\n<p>Basic Qualifications:</p>\n<ul>\n<li><p>7+ years of multiple finance and accounting roles experience</p>\n</li>\n<li><p>7+ years of Accounts Payable (AP) experience</p>\n</li>\n<li><p>7+ years of applying key financial performance indicators (KPIs) to analyses experience</p>\n</li>\n<li><p>7+ years of building financial and operational reports/data sets that inform business decision-making experience</p>\n</li>\n<li><p>7+ years of creating process improvements with automation and analysis experience</p>\n</li>\n<li><p>Bachelor&#39;s degree in engineering, statistics or business, or Bachelor&#39;s degree and 7+ years of quantitative role (engineering, process re-engineering, quality assurance) experience</p>\n</li>\n</ul>\n<p>Preferred Qualifications:</p>\n<ul>\n<li><p>6+ years of identifying incomplete or inaccurate data, identifying the root cause and creating/implementing an escalation plan experience</p>\n</li>\n<li><p>6+ years of solving complex business challenges by delivering accurate and timely financial models, analysis, and recommendations that have a proven impact on business (e.g., financial savings, operational improvements, or customer benefits) experience</p>\n</li>\n<li><p>MBA, or CPA</p>\n</li>\n<li><p>Knowledge of SQL/ETL</p>\n</li>\n<li><p>Experience working with large-scale data mining and reporting tools (examples: SQL, MS Access, Essbase, Cognos) and other financial systems (examples: Oracle, SAP, Lawson, JD Edwards)</p>\n</li>\n<li><p>Experience delivering forecasting, budgeting, and variance analysis, and data interpretation of results</p>\n</li>\n</ul>\n<p>Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit <a href=\"https://amazon.jobs/content/en/how-we-hire/accommodations\">https://amazon.jobs/content/en/how-we-hire/accommodations</a> for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.</p>\n<p style=\"margin-top:24px;font-size:13px;color:#666;\">XML job scraping automation by <a href=\"https://yubhub.co\">YubHub</a></p>","url":"https://yubhub.co/jobs/job_7307b61b-e87","directApply":true,"hiringOrganization":{"@type":"Organization","name":"Amazon","sameAs":"https://amazon.jobs","logo":"https://logos.yubhub.co/amazon.jobs.png"},"x-apply-url":"https://amazon.jobs/en/jobs/3144544/senior-finance-analyst-gref-fp-a","x-work-arrangement":"onsite","x-experience-level":"senior","x-job-type":"full-time","x-salary-range":null,"x-skills-required":["financial planning","analysis","process optimisation","IBM Cognos/TM1","FRAMES","Spectra","SQL/ETL","data mining","reporting tools","financial systems"],"x-skills-preferred":["identifying incomplete or inaccurate data","creating/implementing an escalation plan","solving complex business challenges","delivering accurate and timely financial models","analysis","recommendations"],"datePosted":"2026-03-10T12:11:09.323Z","employmentType":"FULL_TIME","occupationalCategory":"Finance","industry":"Technology","skills":"financial planning, analysis, process optimisation, IBM Cognos/TM1, FRAMES, Spectra, SQL/ETL, data mining, reporting tools, financial systems, identifying incomplete or inaccurate data, creating/implementing an escalation plan, solving complex business challenges, delivering accurate and timely financial models, analysis, recommendations"},{"@context":"https://schema.org","@type":"JobPosting","identifier":{"@type":"PropertyValue","name":"YubHub","value":"job_1944390e-ddd"},"title":"FBS Program Manager III","description":"<p>FBS – Farmer Business Services is part of Farmers operations with the purpose of building a global approach to identifying, recruiting, hiring, and retaining top talent. We believe that the foundation of every successful business lies in having the right people with the right skills. That is where we come in—helping Farmers build a winning team that delivers consistent and sustainable results.</p>\n<p>We&#39;ve partnered with Capgemini, which acts as the Employer of Record. Capgemini is responsible for managing local payroll and benefits.</p>\n<p>As a Program Manager III, you will be accountable for operationalizing programs from their initial definition through successful execution. This role coordinates all aspects of program delivery, ensuring that governance controls, best practices, and an effective operating model are established from the outset.</p>\n<p>Key responsibilities include developing and managing execution plans, overseeing financial tracking, coordinating resources, and identifying and mitigating risks. The Program Manager III also manages stakeholder communication and alignment, ensuring transparency and proactive issue resolution.</p>\n<p>Specifically, this role:</p>\n<ul>\n<li>Plans and controls day-to-day project activities and budgets</li>\n<li>Implements IT governance</li>\n<li>Manages customer relationships, enabling commitment</li>\n<li>Works with business unit to define needs and arranges appropriate resources</li>\n<li>Coordinates delivery of work from all suppliers for multiple projects/programs, including risk, quality, change management, schedule, and financial management</li>\n<li>Accountable for work development of work orders/cost estimates to/from suppliers</li>\n<li>Acceptance Criteria and User Acceptance Testing</li>\n<li>Monitors and manages achievement of SLA with suppliers and ISP</li>\n<li>Coordinates communication, escalation, and financial impact management, when SLAs are not met.</li>\n</ul>\n<p>The Strategy Execution Team is responsible for translating strategic objectives into fully operationalized initiatives. This team plays a critical role in driving business transformation by ensuring that high-level strategic plans are effectively implemented across the organization.</p>\n<p>The Program Manager III will work with the Strategy Execution Team to ensure that programs are aligned with organizational strategic objectives and that governance controls are in place to ensure successful execution.</p>\n<p>This role requires strong cross-functional leadership across both business and IT workstreams, with a particular emphasis on IT governance to ensure that technical components are delivered in accordance with organizational standards and strategic goals.</p>\n<p>The ideal candidate will have over 6 years of experience in a similar role, with experience delivering programs in business transformation, execution governance, or operational implementation. A Bachelor&#39;s degree in IT, Business Administration, Computer Science, Engineering, or related fields is required. Full professional proficiency in English is also required.</p>\n<p>Other critical skills include technical acumen, stakeholder management, vendor management, detail-oriented, time management, strategic alignment, AI, and automation.</p>\n<p>Software/tool skills include project management tools (Monday.com, Microsoft Project, Rally, etc.), PowerPoint, and Power BI (nice to have).</p>\n<p>This position comes with a competitive compensation and benefits package, including a competitive salary and performance-based bonuses, comprehensive benefits package, flexible work arrangements (remote and/or office-based), private health insurance, paid time off, and training &amp; development opportunities in partnership with renowned companies.</p>\n<p style=\"margin-top:24px;font-size:13px;color:#666;\">XML job scraping automation by <a href=\"https://yubhub.co\">YubHub</a></p>","url":"https://yubhub.co/jobs/job_1944390e-ddd","directApply":true,"hiringOrganization":{"@type":"Organization","name":"Capgemini","sameAs":"https://jobs.workable.com","logo":"https://logos.yubhub.co/view.com.png"},"x-apply-url":"https://jobs.workable.com/view/ftm3ewJSNTjdJgJRCMSL5F/remote-fbs-program-manager-iii-in-mexico-at-capgemini","x-work-arrangement":"remote","x-experience-level":"senior","x-job-type":"full-time","x-salary-range":null,"x-skills-required":["Project Management","IT Governance","Customer Relationship Management","Resource Management","Risk Management","Quality Management","Change Management","Schedule Management","Financial Management","Acceptance Criteria","User Acceptance Testing","SLA Management","Communication","Escalation","Financial Impact Management"],"x-skills-preferred":["Technical Acumen","Stakeholder Management","Vendor Management","Detail-Oriented","Time Management","Strategic Alignment","AI","Automation","Project Management Tools","PowerPoint","Power BI"],"datePosted":"2026-03-09T17:04:33.557Z","jobLocationType":"TELECOMMUTE","employmentType":"FULL_TIME","occupationalCategory":"IT","industry":"Technology","skills":"Project Management, IT Governance, Customer Relationship Management, Resource Management, Risk Management, Quality Management, Change Management, Schedule Management, Financial Management, Acceptance Criteria, User Acceptance Testing, SLA Management, Communication, Escalation, Financial Impact Management, Technical Acumen, Stakeholder Management, Vendor Management, Detail-Oriented, Time Management, Strategic Alignment, AI, Automation, Project Management Tools, PowerPoint, Power BI"},{"@context":"https://schema.org","@type":"JobPosting","identifier":{"@type":"PropertyValue","name":"YubHub","value":"job_8ee8e5b9-2aa"},"title":"Vice President, Strategic Sourcing - Technology","description":"<p><strong>About this role</strong></p>\n<p>We are seeking a dynamic Vice President in Technology Sourcing to join our Global Strategic Sourcing team as an individual contributor, focused on executing high-impact initiatives that reshape our global sourcing landscape and optimize third-party spend across the enterprise.</p>\n<p><strong>Business Unit Overview</strong></p>\n<p>Our Global Strategic Sourcing team advises and supports business functions on all their supplier-related initiatives, whether they involve supplier identification, evaluation, selection, negotiation, performance management or escalation management. We aim to avoid certain costs, deliver tangible cost reductions, furnish reliable analytical data and insights for improved decision making, and enable a socially responsible and diverse supplier base.</p>\n<p><strong>Principal duties</strong></p>\n<ul>\n<li><strong>Strategic Advisory</strong>: Serve as a strategic advisor to all levels of management on all matters related to sourcing and procurement, offering insights and recommendations to optimize the vendor portfolio and achieve corporate transformation objectives.</li>\n<li><strong>Sourcing Strategy Development</strong>: Conduct rigorous external spend analysis to uncover opportunities for cost optimization. Design and execute comprehensive sourcing strategies to reduce cost, improve delivery resilience, and streamline vendor portfolios through competitive bidding, proofs-of-concepts, demand management, supplier consolidation, and process reengineering efforts that align with the company&#39;s overall business goals, ensuring cost-effectiveness, and quality.</li>\n<li><strong>Cross-Functional Collaboration</strong>: Work closely with internal stakeholders to align sourcing strategies with enterprise cost targets and transformation goals. Build and manage cross-functional cost optimization programs to drive accountability and transparency in sourcing decisions.</li>\n<li><strong>Supplier Relationship Management</strong>: Build and maintain strong relationships with key suppliers, negotiating and drafting favorable terms into contracts, ensuring the highest standards of quality and service.</li>\n<li><strong>Market Analysis</strong>: Conduct thorough market research and analysis to identify trends, risks, and opportunities within the supply chain, and prepare PowerPoint decks to support informed sourcing decision-making.</li>\n<li><strong>Risk Management</strong>: Identify potential risks within the supply chain and develop mitigation plans to ensure business continuity and minimize disruptions.</li>\n<li><strong>Cost Management</strong>: Implement cost-saving initiatives and strategies to reduce overall expenses without compromising on quality or performance.</li>\n<li><strong>People Management</strong>: Coach, mentor, and manage indirect reports as necessary.</li>\n</ul>\n<p><strong>Experience required</strong></p>\n<ul>\n<li>8+ years of experience in strategic sourcing or supply chain strategy in a complex, global environment—ideally within financial services, tech, or consulting, with a proven track record of success in a technology-related-related strategic sourcing role.</li>\n<li>Experience negotiating with Big Tech firms such as Microsoft, Oracle, IBM, Broadcom, AWS, Google, SAP, Adobe, Salesforce, Snowflake</li>\n<li>Experience working in or partnering with a Financial Planning and Analytics function or other budget-setting and spend tracking function.</li>\n<li>Exceptional program and stakeholder management skills with a strong bias for execution.</li>\n<li>Strong command of procurement analytics and ability to translate data into actionable insights and persuasive narratives.</li>\n<li>Expertise with category planning, competitive bidding techniques (RFI, RFP, RFQ), creation of business cases, vendor selection, vendor risk due diligence, operations management, and vendor dispute/escalation management.</li>\n<li>Financial modelling skills to build multiple negotiation scenarios, total cost of ownership models, consumption models, and demand forecasts based on spend analytics and other data sources.</li>\n<li>Depth in drafting, redlining, and negotiating global contracts, including experience drafting service level agreements (SLAs). This includes a solid understanding of contract law, including demonstrated ability to understand, interpret and articulate key legal terms in agreements.</li>\n</ul>\n<p><strong>Competencies</strong></p>\n<ul>\n<li>Highly strategic thinker with a proactive approach to challenges and opportunities, possessing superior analytical skills, including the ability to translate analyses into negotiation strategies and results</li>\n<li>Strong leadership and interpersonal skills, with the ability to work effectively in a team-oriented environment, eliciting support for key initiatives from senior management and other key stakeholders, by building and delivering clear, well-structured presentations</li>\n<li>Detail-oriented and organized, with a commitment to excellence and continuous improvement.</li>\n<li>Adaptable and resilient, with the ability to thrive in a fast-paced and dynamic business environment and with the willingness to adapt working hours to meet business needs and deadlines, understanding that most of the BlackRock supplier portfolio is comprised of firms based in the United States.</li>\n<li>Proficient MS Office skills, including experience using CoPilot and other AI software products.</li>\n</ul>\n<p><strong>Education Requirements</strong></p>\n<ul>\n<li>Bachelor’s Degree, with preferences for Accounting, Finance, Computer Science, Engineering, Economics, Data Science, Operations Research, Technology or Supply Chain Management, or Entrepreneurship.</li>\n<li>Advanced degrees in Business, Engineering, Law, or related areas are a plus.</li>\n</ul>\n<p><strong>Our benefits</strong></p>\n<p>To help you stay energized, engaged and inspired, we offer a wide range of employee benefits including: retirement investment and tools designed to help you in building a sound financial future; access to education reimbursement; comprehensive resources to support your physical health and emotional well-being; family support programs; and Flexible Time Off (FTO) so you can relax, recharge and be there for the people you care about.</p>\n<p><strong>Our hybrid work model</strong></p>\n<p>BlackRock’s hybrid work model is designed to enable a culture of collaboration and apprenticeship that enriches the experience of our employees, while supporting flexibility for all. Employees are currently required to work at least 4 days per week in the office, with the option to work remotely on the remaining days.</p>\n<p style=\"margin-top:24px;font-size:13px;color:#666;\">XML job scraping automation by <a href=\"https://yubhub.co\">YubHub</a></p>","url":"https://yubhub.co/jobs/job_8ee8e5b9-2aa","directApply":true,"hiringOrganization":{"@type":"Organization","name":"BlackRock","sameAs":"https://jobs.workable.com","logo":"https://logos.yubhub.co/view.com.png"},"x-apply-url":"https://jobs.workable.com/view/kuvsJkBcUAmy5C6u8QYBKE/vice-president%2C-strategic-sourcing---technology-in-edinburgh-at-blackrock","x-work-arrangement":"hybrid","x-experience-level":"senior","x-job-type":"full-time","x-salary-range":null,"x-skills-required":["strategic sourcing","supply chain strategy","procurement analytics","category planning","competitive bidding","vendor selection","vendor risk due diligence","operations management","vendor dispute/escalation management","financial modelling","contract law","service level agreements","Microsoft","Oracle","IBM","Broadcom","AWS","Google","SAP","Adobe","Salesforce","Snowflake"],"x-skills-preferred":[],"datePosted":"2026-03-09T16:39:40.748Z","jobLocation":{"@type":"Place","address":{"@type":"PostalAddress","addressLocality":"Edinburgh, Scotland"}},"employmentType":"FULL_TIME","occupationalCategory":"Finance","industry":"Finance","skills":"strategic sourcing, supply chain strategy, procurement analytics, category planning, competitive bidding, vendor selection, vendor risk due diligence, operations management, vendor dispute/escalation management, financial modelling, contract law, service level agreements, Microsoft, Oracle, IBM, Broadcom, AWS, Google, SAP, Adobe, Salesforce, Snowflake"},{"@context":"https://schema.org","@type":"JobPosting","identifier":{"@type":"PropertyValue","name":"YubHub","value":"job_be02546a-24d"},"title":"Senior Director of Production - Battlefield Operations","description":"<p>We&#39;re looking for a Senior Director of Production to help us build and sustain high-performing, healthy teams across multiple locations and time zones. As a key member of our Battlefield Studios team, you will be accountable for the effectiveness, sustainability, and delivery outcomes of shared teams operating through geographic, product needs, and organisational structures.</p>\n<p>This role exists to ensure that distributed team models deliver effectively without eroding team health, clarity of ownership, or long-term talent retention. You will work closely with delivery leaders, local people leaders, franchise operations, and senior stakeholders to establish clear operating models, set expectations, and actively manage the additional complexity of cross product and team collaboration.</p>\n<p><strong>Responsibilities</strong></p>\n<ul>\n<li>Own and continuously evolve the cross-site operating model for Shared Teams, ensuring clear accountability, decision rights, and role clarity across all locations.</li>\n<li>Establish and uphold end-to-end delivery accountability for Work Managers, ensuring priorities, commitments, and outcomes are aligned and consistently executed across locations.</li>\n<li>Partner closely with senior local leaders to safeguard team health, sustainability, and long-term engagement, particularly within distributed delivery structures.</li>\n<li>Set and model high standards for cross-site leadership behavior, including clarity in written direction, explicit prioritization, and inclusive, transparent decision-making.</li>\n<li>Proactively identify and mitigate the cost, complexity, and risk inherent in cross-site collaboration, including time-zone friction, asynchronous workflows, and decision latency.</li>\n<li>Design and maintain an effective operating cadence between Work Managers and Local Leaders to surface risks early, resolve ambiguity quickly, and enable timely, well-informed escalation.</li>\n<li>Intervene decisively when delivery models rely on heroics or unsustainable practices, reinforcing disciplined execution and long-term organisational health.</li>\n<li>Champion distributed teams as strategic contributors to product outcomes, ensuring they are fully integrated, empowered, and recognised as core partners in delivery.</li>\n<li>Represent cross-site system health, sustainability risks, and trade-offs with clarity and accuracy to senior leadership, enabling informed decision-making at the portfolio level.</li>\n<li>Define and articulate a compelling vision, clear direction, and operating boundaries for the Battlefield Shared Teams Group, guiding teams toward measurable realisation of that vision.</li>\n<li>Collaborate with Game, Production, Operations, and Craft leadership to establish resilient shared team structures, effective methodologies, and scalable development systems.</li>\n</ul>\n<p><strong>Requirements</strong></p>\n<ul>\n<li>Strong delivery leadership background, with the ability to balance execution, sustainability, and long-term organisational health.</li>\n<li>Demonstrated ability to influence, align, and escalate across organisational and geographic boundaries.</li>\n<li>High judgment and systems thinking, with comfort operating in ambiguous, evolving environments.</li>\n<li>Clear and effective communicator, with a strong bias toward written clarity and shared understanding.</li>\n</ul>\n<p><strong>Qualifications</strong></p>\n<ul>\n<li>10+ years of experience leading complex teams, products, or organisations.</li>\n<li>5+ years of experience operating in distributed or multi-site team structures.</li>\n<li>5+ years of working at a senior lead capacity of live game development organisation with financial insight and data driven mindset</li>\n<li>Demonstrated success in senior leadership roles involving delivery ownership and people leadership.</li>\n<li>Experience working across time zones and cultures in a global organisation.</li>\n</ul>\n<p><strong>Nice to Have</strong></p>\n<ul>\n<li>Experience building or scaling shared-team or hub-and-spoke operating models.</li>\n<li>Demonstrated success retaining and growing senior talent in distributed teams.</li>\n<li>Background in live service or continuously evolving product environments.</li>\n<li>You are influence-oriented, and excel at collaborating with other leaders and guiding the collective group to the best action, decision, or result.</li>\n</ul>\n<p style=\"margin-top:24px;font-size:13px;color:#666;\">XML job scraping automation by <a href=\"https://yubhub.co\">YubHub</a></p>","url":"https://yubhub.co/jobs/job_be02546a-24d","directApply":true,"hiringOrganization":{"@type":"Organization","name":"Electronic Arts","sameAs":"https://jobs.ea.com","logo":"https://logos.yubhub.co/jobs.ea.com.png"},"x-apply-url":"https://jobs.ea.com/en_US/careers/JobDetail/Senior-Director-of-Production-Battlefield-Franchise-Operations/212843","x-work-arrangement":"hybrid","x-experience-level":"senior","x-job-type":"full-time","x-salary-range":null,"x-skills-required":["delivery leadership","cross-site collaboration","team health","sustainability","long-term organisational health","influence","alignment","escalation","high judgment","systems thinking","written clarity","shared understanding"],"x-skills-preferred":["operating model design","delivery accountability","team engagement","strategic contributor","product outcomes","resilient team structures","effective methodologies","scalable development systems"],"datePosted":"2026-03-09T11:04:14.164Z","jobLocation":{"@type":"Place","address":{"@type":"PostalAddress","addressLocality":"Montreal"}},"employmentType":"FULL_TIME","occupationalCategory":"Engineering","industry":"Technology","skills":"delivery leadership, cross-site collaboration, team health, sustainability, long-term organisational health, influence, alignment, escalation, high judgment, systems thinking, written clarity, shared understanding, operating model design, delivery accountability, team engagement, strategic contributor, product outcomes, resilient team structures, effective methodologies, scalable development systems"},{"@context":"https://schema.org","@type":"JobPosting","identifier":{"@type":"PropertyValue","name":"YubHub","value":"job_febb2521-ab0"},"title":"Global Safety Response Operations Analyst","description":"<p><strong>Compensation\\n\\nThe base pay offered may vary depending on multiple individualized factors, including market location, job-related knowledge, skills, and experience. If the role is non-exempt, overtime pay will be provided consistent with applicable laws. In addition to the salary range listed above, total compensation also includes generous equity, performance-related bonus(es) for eligible employees, and the following benefits.\\n\\n- Medical, dental, and vision insurance for you and your family, with employer contributions to Health Savings Accounts\\n\\n- Pre-tax accounts for Health FSA, Dependent Care FSA, and commuter expenses (parking and transit)\\n\\n- 401(k) retirement plan with employer match\\n\\n- Paid parental leave (up to 24 weeks for birth parents and 20 weeks for non-birthing parents), plus paid medical and caregiver leave (up to 8 weeks)\\n\\n- Paid time off: flexible PTO for exempt employees and up to 15 days annually for non-exempt employees\\n\\n- 13+ paid company holidays, and multiple paid coordinated company office closures throughout the year for focus and recharge, plus paid sick or safe time (1 hour per 30 hours worked, or more, as required by applicable state or local law)\\n\\n- Mental health and wellness support\\n\\n- Employer-paid basic life and disability coverage\\n\\n- Annual learning and development stipend to fuel your professional growth\\n\\n- Daily meals in our offices, and meal delivery credits as eligible\\n\\n- Relocation support for eligible employees\\n\\n- Additional taxable fringe benefits, such as charitable donation matching and wellness stipends, may also be provided.\\n\\n## About the Team\\n\\nAt OpenAI, our Trust, Safety &amp; Risk Operations teams safeguard our products, users, and the company from abuse, fraud, scams, regulatory non-compliance, and other emerging risks. We operate at the intersection of operations, compliance, user trust, and safety working closely with Legal, Policy, Engineering, Product, Go-To-Market, and external partners to ensure our platforms are safe, compliant, and trusted by a diverse, global user base.\\n\\n## About the Role\\n\\nWe’re looking for experience Trust, Safety, and Risk Operations analysts who have subject matter expertise in one or more of the following areas: policy enforcement and content moderation, fraud and scam prevention, developer risk, or privacy and regulatory escalations. You’ll be on the front lines of safety escalation management, helping to triage and resolve urgent and sensitive cases. You’ll work across subject matter areas, systems, and processes to ensure operational excellence, develop process improvements and automations, and surface insights and trends.\\n\\n## In This Role, You Will:\\n\\n- Handle and resolve high-priority cases across all harm and risk areas, ensuring timely and appropriate resolution in line with policy and legal requirements.\\n\\n- Operate across multiple systems and tools to manage user reports and tickets, internal escalations, and other high priority investigations.\\n\\n- Act as incident manager for escalations requiring nuanced policy, legal, or regulatory interpretation.\\n\\n- Identify and implement process improvements and automation opportunities to increase efficiency, accuracy, and coverage.\\n\\n- Conduct quality reviews and provide feedback to improve consistency across global teams.\\n\\n- Analyze trends and generate insights from escalation and case data to inform policy, product, model behavior, or detection improvements.\\n\\n- Maintain exceptional accuracy, judgment, and composure under pressure when handling sensitive or time-critical situations.\\n\\n- Participate in 24/7 on-call rotation, including off-hours and weekend coverage as needed.\\n\\n## You Might Thrive in This Role If You:\\n\\n- Have 5+ years of experience in trust &amp; safety, content moderation, investigations, fraud, or developer risk operations.\\n\\n- Have experience working in incident response, law enforcement response, or escalations management.\\n\\n- Leverage OpenAI technology to enhance workflows, improve decision-making, and scale operational impact.\\n\\n- Bring deep domain expertise in your specialization area and familiarity with relevant legal, policy, and technical frameworks.\\n\\n- Have a track record of scaling operations, building processes, and working cross-functionally to improve performance and safety outcomes.\\n\\n- Possess exceptional analytical skills able to detect patterns, assess risk, and recommend policy or product changes based on evidence.\\n\\n- Communicate with clarity, empathy, and precision especially in sensitive user-facing contexts.\\n\\n- Thrive in ambiguous, high-autonomy environments and balance speed with diligence.\\n\\n- Are comfortable with frequent context switching, managing multiple projects, and prioritizing impact.\\n\\n## About OpenAI\\n\\nOpenAI is an AI research and deployment company dedicated to ensuring that general-purpose artificial intelligence benefits all of humanity. We push the boundaries of the capabilities of AI systems and seek to safely deploy them to the world through our products. AI is an extremely powerful tool that must be created with safety and human needs at its core, and to achieve our mission, we must encompass and value the many different perspectives, voices, and experiences that form the full spectrum of humanity.\\n\\n## Required Skills\\n\\n- Trust and Safety\\n\\n- Content Moderation\\n\\n- Investigations\\n\\n- Fraud and Scam Prevention\\n\\n- Developer Risk\\n\\n- Privacy and Regulatory Escalations\\n\\n## Preferred Skills\\n\\n- Incident Response\\n\\n- Law Enforcement Response\\n\\n- Escalations Management\\n\\n- OpenAI Technology\\n\\n- Deep Domain Expertise\\n\\n- Analytical Skills\\n\\n- Communication Skills\\n\\</strong></p>\n<p style=\"margin-top:24px;font-size:13px;color:#666;\">XML job scraping automation by <a href=\"https://yubhub.co\">YubHub</a></p>","url":"https://yubhub.co/jobs/job_febb2521-ab0","directApply":true,"hiringOrganization":{"@type":"Organization","name":"OpenAI","sameAs":"https://jobs.ashbyhq.com","logo":"https://logos.yubhub.co/openai.com.png"},"x-apply-url":"https://jobs.ashbyhq.com/openai/9e77e103-6b70-4b45-a344-d87c4a2d7e12","x-work-arrangement":"hybrid","x-experience-level":"senior","x-job-type":"Full time","x-salary-range":"$189K – $280K","x-skills-required":["Trust and Safety","Content Moderation","Investigations","Fraud and Scam Prevention","Developer Risk","Privacy and Regulatory Escalations"],"x-skills-preferred":["Incident Response","Law Enforcement Response","Escalations Management","OpenAI Technology","Deep Domain Expertise","Analytical Skills","Communication Skills"],"datePosted":"2026-03-08T22:16:27.787Z","jobLocation":{"@type":"Place","address":{"@type":"PostalAddress","addressLocality":"San Francisco"}},"employmentType":"FULL_TIME","occupationalCategory":"Engineering","industry":"Technology","skills":"Trust and Safety, Content Moderation, Investigations, Fraud and Scam Prevention, Developer Risk, Privacy and Regulatory Escalations, Incident Response, Law Enforcement Response, Escalations Management, OpenAI Technology, Deep Domain Expertise, Analytical Skills, Communication Skills","baseSalary":{"@type":"MonetaryAmount","currency":"USD","value":{"@type":"QuantitativeValue","minValue":189000,"maxValue":280000,"unitText":"YEAR"}}},{"@context":"https://schema.org","@type":"JobPosting","identifier":{"@type":"PropertyValue","name":"YubHub","value":"job_2ca8afc5-d52"},"title":"Manager, Support Quality","description":"<p>As the Support Quality Manager at Replit, you&#39;ll build and lead the program that ensures our Support organisation delivers consistent, accurate, and high-quality customer experiences at scale. You&#39;ll define how quality is measured, reviewed, and improved across Support, helping teams move faster while maintaining customer trust.</p>\n<p>You&#39;ll lead the strategy, design, and execution of our QA program across FTE and vendor teams. Early on, you may be hands-on in building frameworks, calibrating reviews, and establishing reporting. As the program scales, you&#39;ll build and lead a team responsible for quality reviews, calibration, and performance insights across Support.</p>\n<p>You&#39;ll work cross-functionally with Support, Learning &amp; Knowledge, Support Operations, Product, and Engineering to ensure quality insights directly drive training, workflow improvements, automation strategy, and product feedback.</p>\n<p><strong>Responsibilities</strong></p>\n<ul>\n<li>Build and lead the Support QA program, including evaluation frameworks, scoring models, review workflows, and calibration processes.</li>\n<li>Hire, develop, and manage QA specialists or analysts as the program scales.</li>\n<li>Define quality standards across ticket support, technical troubleshooting, and customer communication.</li>\n<li>Establish QA coverage strategy across FTE and vendor support teams.</li>\n<li>Lead calibration programs to ensure consistent quality standards across reviewers, teams, and regions.</li>\n<li>Partner with Learning &amp; Knowledge to turn QA insights into training, onboarding improvements, and coaching strategies.</li>\n<li>Partner with Support Operations to embed quality signals into dashboards, reporting, and performance frameworks.</li>\n<li>Define and evolve quality standards for AI-assisted support, including agent assist usage, automation handoffs, and AI-generated content quality.</li>\n<li>Utilize Replit to build internal tooling and recommend external tooling when necessary to improve QA workflows and program scalability.</li>\n<li>Define and track key quality metrics (QA trends, CSAT correlation, escalation rate, escalation rate, repeat contact rate, policy adherence) and report insights to Support leadership.</li>\n</ul>\n<p><strong>Requirements</strong></p>\n<ul>\n<li>5+ years in Support Quality, Support Operations, Technical Support, or similar roles in a technology company.</li>\n<li>2+ years in a people management or team leadership capacity.</li>\n<li>Experience building or significantly evolving a QA program, framework, or evaluation system.</li>\n<li>Strong understanding of customer support workflows, ticket lifecycle, and escalation patterns.</li>\n<li>Experience working with support platforms (Zendesk or similar) and QA tooling or review workflows.</li>\n<li>Strong analytical mindset with experience using data to identify trends and drive performance improvements.</li>\n<li>Experience working cross-functionally with Support leadership, Operations, and Enablement or Training teams.</li>\n<li>Strong written and verbal communication skills, including delivering structured performance feedback and coaching guidance.</li>\n<li>Experience working in fast-moving product environments with frequent releases and evolving workflows.</li>\n<li>Hands-on experience using AI tools (e.g., Replit, Claude, ChatGPT, or similar) to improve workflows, knowledge creation, training, or support operations.</li>\n<li>Experience managing or influencing quality across vendor or BPO support environments.</li>\n</ul>\n<p><strong>Nice to Have</strong></p>\n<ul>\n<li>Experience designing QA programs for technical or developer-focused support environments.</li>\n<li>Experience building QA programs that support both human and AI-assisted support interactions.</li>\n<li>Experience partnering on support automation, routing, or workflow design decisions.</li>\n<li>Experience building QA dashboards, reporting frameworks, or performance analytics models.</li>\n<li>Background in coaching, enablement, or performance improvement programs.</li>\n<li>Experience scaling QA programs in high-growth or early-stage environments.</li>\n</ul>\n<p><strong>Bonus Points</strong></p>\n<ul>\n<li>Has used Replit and built internal tooling</li>\n<li>Experience working with IDEs, terminals, or other common developer tools.</li>\n</ul>\n<p><strong>What We Value</strong></p>\n<ul>\n<li>Problem-solving mindset: Ability to approach complex operational challenges systematically and devise effective solutions</li>\n<li>Self-directed and autonomous: Capable of working independently while collaborating effectively with cross-functional teams</li>\n<li>Strong communication skills: Ability to explain complex technical concepts to both technical and non-technical audiences</li>\n<li>Continuous learning: Passion for staying current with industry best practices and new technologies</li>\n<li>Focus on automation: Strong belief in automating repetitive tasks and building self-healing systems</li>\n</ul>\n<p><strong>Full-Time Employee Benefits Include</strong></p>\n<ul>\n<li>Competitive Salary &amp; Equity</li>\n<li>401(k) Program with a 4% match</li>\n<li>Health, Dental, Vision and Life Insurance</li>\n<li>Short Term and Long Term Disability</li>\n<li>Paid Parental, Medical, Caregiver Leave</li>\n<li>Commuter Benefits</li>\n<li>Monthly Wellness Stipend</li>\n<li>Autonomous Work Environment</li>\n<li>In Office Set-Up Reimbursement</li>\n<li>Flexible Time Off (FTO) + Holidays</li>\n<li>Quarterly Team Gatherings</li>\n<li>In Office Amenities</li>\n</ul>\n<p style=\"margin-top:24px;font-size:13px;color:#666;\">XML job scraping automation by <a href=\"https://yubhub.co\">YubHub</a></p>","url":"https://yubhub.co/jobs/job_2ca8afc5-d52","directApply":true,"hiringOrganization":{"@type":"Organization","name":"Replit","sameAs":"https://jobs.ashbyhq.com","logo":"https://logos.yubhub.co/replit.com.png"},"x-apply-url":"https://jobs.ashbyhq.com/replit/e2568e59-061e-41da-8c40-174731f15fc3","x-work-arrangement":"hybrid","x-experience-level":"senior","x-job-type":"full-time","x-salary-range":"$140K – $175K","x-skills-required":["Support Quality","Support Operations","Technical Support","QA program","Evaluation frameworks","Scoring models","Review workflows","Calibration processes","People management","Team leadership","Customer support workflows","Ticket lifecycle","Escalation patterns","Support platforms","QA tooling","Review workflows","Analytical mindset","Data analysis","Performance improvements","Cross-functional collaboration","Communication skills","Coaching guidance","Fast-moving product environments","AI tools","Workflow improvement","Knowledge creation","Training","Support operations"],"x-skills-preferred":["QA program design","AI-assisted support","Automation","Routing","Workflow design","QA dashboards","Reporting frameworks","Performance analytics","Coaching","Enablement","Performance improvement","Scaling QA programs"],"datePosted":"2026-03-07T15:20:40.189Z","jobLocation":{"@type":"Place","address":{"@type":"PostalAddress","addressLocality":"Foster City, CA"}},"employmentType":"FULL_TIME","occupationalCategory":"Engineering","industry":"Technology","skills":"Support Quality, Support Operations, Technical Support, QA program, Evaluation frameworks, Scoring models, Review workflows, Calibration processes, People management, Team leadership, Customer support workflows, Ticket lifecycle, Escalation patterns, Support platforms, QA tooling, Review workflows, Analytical mindset, Data analysis, Performance improvements, Cross-functional collaboration, Communication skills, Coaching guidance, Fast-moving product environments, AI tools, Workflow improvement, Knowledge creation, Training, Support operations, QA program design, AI-assisted support, Automation, Routing, Workflow design, QA dashboards, Reporting frameworks, Performance analytics, Coaching, Enablement, Performance improvement, Scaling QA programs","baseSalary":{"@type":"MonetaryAmount","currency":"USD","value":{"@type":"QuantitativeValue","minValue":140000,"maxValue":175000,"unitText":"YEAR"}}},{"@context":"https://schema.org","@type":"JobPosting","identifier":{"@type":"PropertyValue","name":"YubHub","value":"job_b220ac50-0a0"},"title":"Technical Abuse Investigator","description":"<p><strong>Location</strong></p>\n<p>San Francisco; New York City; Remote - US</p>\n<p><strong>Employment Type</strong></p>\n<p>Full time</p>\n<p><strong>Location Type</strong></p>\n<p>Hybrid</p>\n<p><strong>Department</strong></p>\n<p>Intelligence &amp; Investigations</p>\n<p><strong>Compensation</strong></p>\n<ul>\n<li>$198K – $220K • Offers Equity</li>\n</ul>\n<p>The base pay offered may vary depending on multiple individualized factors, including market location, job-related knowledge, skills, and experience. If the role is non-exempt, overtime pay will be provided consistent with applicable laws. In addition to the salary range listed above, total compensation also includes generous equity, performance-related bonus(es) for eligible employees, and the following benefits.</p>\n<ul>\n<li>Medical, dental, and vision insurance for you and your family, with employer contributions to Health Savings Accounts</li>\n</ul>\n<ul>\n<li>Pre-tax accounts for Health FSA, Dependent Care FSA, and commuter expenses (parking and transit)</li>\n</ul>\n<ul>\n<li>401(k) retirement plan with employer match</li>\n</ul>\n<ul>\n<li>Paid parental leave (up to 24 weeks for birth parents and 20 weeks for non-birthing parents), plus paid medical and caregiver leave (up to 8 weeks)</li>\n</ul>\n<ul>\n<li>Paid time off: flexible PTO for exempt employees and up to 15 days annually for non-exempt employees</li>\n</ul>\n<ul>\n<li>13+ paid company holidays, and multiple paid coordinated company office closures throughout the year for focus and recharge, plus paid sick or safe time (1 hour per 30 hours worked, or more, as required by applicable state or local law)</li>\n</ul>\n<ul>\n<li>Mental health and wellness support</li>\n</ul>\n<ul>\n<li>Employer-paid basic life and disability coverage</li>\n</ul>\n<ul>\n<li>Annual learning and development stipend to fuel your professional growth</li>\n</ul>\n<ul>\n<li>Daily meals in our offices, and meal delivery credits as eligible</li>\n</ul>\n<ul>\n<li>Relocation support for eligible employees</li>\n</ul>\n<ul>\n<li>Additional taxable fringe benefits, such as charitable donation matching and wellness stipends, may also be provided.</li>\n</ul>\n<p>More details about our benefits are available to candidates during the hiring process.</p>\n<p>This role is at-will and OpenAI reserves the right to modify base pay and other compensation components at any time based on individual performance, team or company results, or market conditions.</p>\n<p><strong>About the Team</strong></p>\n<p>OpenAI’s mission is to ensure that general-purpose artificial intelligence benefits all of humanity. We believe achieving this goal requires real-world deployment and continuous iteration based on how our products are used—and misused—in practice.</p>\n<p>The Intelligence and Investigations team supports this mission by detecting, investigating, and disrupting the misuse of our products, particularly critical or novel harms. Our work enables partner teams to develop data-backed model policies and build scalable safety mitigations. By precisely understanding abuse, we help ensure OpenAI’s products can be used safely to build meaningful, rewarding applications.</p>\n<p><strong>About the Role</strong></p>\n<p>As a Technical Abuse Investigator on the Intelligence and Investigations team, you will be responsible for detecting, investigating, and disrupting malicious use of OpenAI’s platform. You will further scale parts of the investigative process to help our team disrupt harm at scale. This role combines traditional investigative judgment with strong technical fluency: much of the work involves navigating complex datasets to surface actionable abuse signals, not just reviewing individual reports.</p>\n<p>In addition to conducting investigations directly, this role is explicitly designed to act as a force multiplier for the broader investigations team. You will be scaling or automating highly manual, important and nuanced processes. You will design and implement lightweight technical solutions—such as notebook templates, data pipelines or internal utilities—that enable specialized investigators to identify, track, and action abuse at a greater scale than a single investigator can currently achieve. Success in this role is measured not only by investigations completed, but by how effectively your work enables you and your team members to operate more efficiently and consistently.</p>\n<p>You will work closely with engineering, legal, investigations, security, and policy partners to respond to time-sensitive escalations, investigate activity that falls outside existing safeguards, and translate investigative insights into scalable detection and enforcement strategies.</p>\n<p>This role includes participation in an on-call rotation to handle urgent escalations outside of normal work hours. Some investigations may involve sensitive content, including sexual, violent, or otherwise disturbing material. This role will work <strong>PST</strong> and is open to remote work within the United States, though we heavily prefer candidates based in San Francisco or New York.</p>\n<p><strong>In this role, you will:</strong></p>\n<ul>\n<li>Detect, investigate and disrupt abuse and harm with policy, legal, global affairs, security, and engineering teams via complex datasets.</li>\n</ul>\n<ul>\n<li>Develop and iterate on abuse signals and investigative methods, scaling one-off insights to reduce manual effort and expand coverage.</li>\n</ul>\n<ul>\n<li>Build and maintain lightweight technical solutions (e.g., SQL/ Python data pipelines, investigation templates, dashboards, or internal utilities) for investigators focused on specific harm domains.</li>\n</ul>\n<ul>\n<li>Develop a deep understanding of OpenAI’s products, data systems, and enforcement mechanisms, and collaborate with engineering and data teams to improve investigative tooling, data quality, and workflows.</li>\n</ul>\n<ul>\n<li>Communicate investigation findings effectively to internal stakeholders through written briefs, data-backed recommendations, and escalation summaries</li>\n</ul>\n<ul>\n<li>Rotate (in-frequently) into an incident response role that requires rapid threat triaging, investigation, mitigation, sound judgement and concise briefing to senior leadership.</li>\n</ul>\n<ul>\n<li>Be someone people enjoy working with.</li>\n</ul>\n<ul>\n<li>Proven ability to quickly learn new processes, systems and team dynamics while thriving in ambiguous, rapidly changing, and high-pressure environments.</li>\n</ul>\n<p><strong>You might thrive in this role if you:</strong></p>\n<ul>\n<li>Have a strong background in computer science, software engineering, or a related field.</li>\n<li>Have experience with data analysis, machine learning, or other technical skills relevant to the role.</li>\n<li>Are able to work effectively in a fast-paced, dynamic environment.</li>\n<li>Are able to communicate complex technical information to non-technical stakeholders.</li>\n<li>Are able to work independently and as part of a team.</li>\n<li>Are able to adapt to changing priorities and deadlines.</li>\n<li>Are able to maintain confidentiality and handle sensitive information.</li>\n<li>Are able to work in a remote environment.</li>\n</ul>\n<p style=\"margin-top:24px;font-size:13px;color:#666;\">XML job scraping automation by <a href=\"https://yubhub.co\">YubHub</a></p>","url":"https://yubhub.co/jobs/job_b220ac50-0a0","directApply":true,"hiringOrganization":{"@type":"Organization","name":"OpenAI","sameAs":"https://jobs.ashbyhq.com","logo":"https://logos.yubhub.co/openai.com.png"},"x-apply-url":"https://jobs.ashbyhq.com/openai/492ffc24-6b6e-4aa0-b31c-2a29a550b086","x-work-arrangement":"hybrid","x-experience-level":"mid","x-job-type":"full-time","x-salary-range":"$198K – $220K","x-skills-required":["computer science","software engineering","data analysis","machine learning","technical skills","investigative judgment","complex datasets","abuse signals","investigative methods","lightweight technical solutions","SQL","Python","data pipelines","investigation templates","dashboards","internal utilities","data systems","enforcement mechanisms","engineering","data teams","investigative tooling","data quality","workflows","written briefs","data-backed recommendations","escalation summaries","incident response","rapid threat triaging","investigation","mitigation","sound judgement","concise briefing","senior leadership","team dynamics","high-pressure environments"],"x-skills-preferred":["artificial intelligence","natural language processing","computer vision","deep learning","neural networks","data science","statistics","probability","mathematics","algorithm design","software development","testing","debugging","version control","agile development","scrum","kanban","project management","team leadership","communication","public speaking","writing","editing","proofreading"],"datePosted":"2026-03-06T18:40:49.522Z","jobLocation":{"@type":"Place","address":{"@type":"PostalAddress","addressLocality":"San Francisco; 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If the role is non-exempt, overtime pay will be provided consistent with applicable laws. In addition to the salary range listed above, total compensation also includes generous equity, performance-related bonus(es) for eligible employees, and the following benefits.</p>\n<ul>\n<li>Medical, dental, and vision insurance for you and your family, with employer contributions to Health Savings Accounts</li>\n</ul>\n<ul>\n<li>Pre-tax accounts for Health FSA, Dependent Care FSA, and commuter expenses (parking and transit)</li>\n</ul>\n<ul>\n<li>401(k) retirement plan with employer match</li>\n</ul>\n<ul>\n<li>Paid parental leave (up to 24 weeks for birth parents and 20 weeks for non-birthing parents), plus paid medical and caregiver leave (up to 8 weeks)</li>\n</ul>\n<ul>\n<li>Paid time off: flexible PTO for exempt employees and up to 15 days annually for non-exempt employees</li>\n</ul>\n<ul>\n<li>13+ paid company holidays, and multiple paid coordinated company office closures throughout the year for focus and recharge, plus paid sick or safe time (1 hour per 30 hours worked, or more, as required by applicable state or local law)</li>\n</ul>\n<ul>\n<li>Mental health and wellness support</li>\n</ul>\n<ul>\n<li>Employer-paid basic life and disability coverage</li>\n</ul>\n<ul>\n<li>Annual learning and development stipend to fuel your professional growth</li>\n</ul>\n<ul>\n<li>Daily meals in our offices, and meal delivery credits as eligible</li>\n</ul>\n<ul>\n<li>Relocation support for eligible employees</li>\n</ul>\n<ul>\n<li>Additional taxable fringe benefits, such as charitable donation matching and wellness stipends, may also be provided.</li>\n</ul>\n<p>More details about our benefits are available to candidates during the hiring process.</p>\n<p>This role is at-will and OpenAI reserves the right to modify base pay and other compensation components at any time based on individual performance, team or company results, or market conditions.</p>\n<p><strong>About the Team</strong></p>\n<p>The Support team is central to ensuring that our customers&#39; experience with our products is nothing short of exceptional. We resolve complex issues, provide technical guidance, and support customers in maximizing value and adoption from deploying our products. We work closely with Sales, Technical Success, Product, Engineering and others to deliver the best possible experience to our customers at scale. OpenAI&#39;s customers represent a range of diverse backgrounds and maturity, from early-stage startups to established global enterprises. Given OpenAI’s breakneck shipping cadence and growth – and the expectation that it will only accelerate – our ability to architect automation systems and agentic workflows for scale is central to our ability to maintain exceptional support quality in the face of AGI.</p>\n<p><strong>About the Role</strong></p>\n<p>As a Support Partner Manager (Vendor Manager), you will own the health, performance, and long-term scalability of multiple support partner and vendor relationships. This is a vendor leadership role first and foremost: you will drive commercial and operational accountability (SLAs, QBRs, escalation paths, remediation plans), while also building the operating model that enables support to scale without linear headcount growth.</p>\n<p>A core component of this role (approximately 25–30%) is establishing how we do Workforce Management (WFM) across both internal teams and external BPO partners. This is not an intraday scheduling or WFM analyst role. 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We act as a trusted advisor and thought partner for our customers, working to build an effective backlog of GenAI use cases for their industry and drive them to production through strong technical guidance. OpenAI&#39;s customers represent a range of diverse backgrounds and maturity, from early-stage startups to established global enterprises.</p>\n<p><strong>About the role</strong></p>\n<p>We are seeking a Solutions Architecture leader to ensure the technical success of all customers, from large enterprises through startups. In this role, you will manage the entire implementation journey, ensuring seamless platform integration. As the voice of our customers, you will align technical teams to deliver a consistent and exceptional experience throughout the customer lifecycle. Success will be measured by live production applications, increased API adoption, and impactful customer stories that demonstrate the value of our technology.</p>\n<p>This role is open in our Tokyo office. We use a hybrid work model of 3 days in the office per week and offer relocation assistance to new employees.</p>\n<p><strong>In this role, you will:</strong></p>\n<ul>\n<li>Own the strategy and operating model of the Tokyo SA team, ensuring alignment with company objectives and the evolving needs of our customers.</li>\n</ul>\n<ul>\n<li>Lead, build, and mentor a team of high-performing Solution Architects to deliver exceptional customer outcomes, as demonstrated by production customer applications and increased API adoption.</li>\n</ul>\n<ul>\n<li>Serve as the technical advocate for our customers, synthesizing their needs to develop the Research and Applied Product/Engineering roadmaps.</li>\n</ul>\n<ul>\n<li>Act as the primary technical escalation point during development, fostering trust and maintaining direct communication with executive-level stakeholders.</li>\n</ul>\n<ul>\n<li>Serve as an industry thought leader, championing the safe and innovative application of our technology across various sectors.</li>\n</ul>\n<p><strong>You’ll thrive in this role if you:</strong></p>\n<ul>\n<li>Have 8+ years of experience in a technical customer-facing role, managing C-level technical and business relationships with complex global organizations.</li>\n</ul>\n<ul>\n<li>Have 2+ years of experience leading technical post-sales teams with a demonstrated ability to hire, develop, and manage technical teams.</li>\n</ul>\n<ul>\n<li>Have led complex implementations of Generative AI/traditional ML solutions and have knowledge of network/cloud architecture.</li>\n</ul>\n<ul>\n<li>Have industry experience in programming languages like Python or Javascript.</li>\n</ul>\n<ul>\n<li>Are an effective and polished communicator who can translate business and technical topics to all audiences and mentor others to do the same.</li>\n</ul>\n<ul>\n<li>Have a humble attitude, an eagerness to help others, and a desire to pick up whatever knowledge you&#39;re missing to make both your team and our customers succeed.</li>\n</ul>\n<p><strong>About OpenAI</strong></p>\n<p>OpenAI is an AI research and deployment company dedicated to ensuring that general-purpose artificial intelligence benefits all of humanity. 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