As the Business Operations, Reporting and Insights analyst, you will translate data into clarity for leadership. You will create executive reporting, generating relevant insights, and improve the processes that underpin operational decision-ready insights.

Responsibilities:

• Develop and deliver executive-level reporting (weekly, monthly, quarterly) that provides a clear, consolidated view of our performance

• Summarize data across operations, finance, and program delivery into decision-ready insights, highlighting trends, risks, and recommended actions

• Design and evolve dashboards, Goals, and reporting frameworks to improve visibility and decision velocity

• Automate and scale reporting processes to improve accuracy, efficiency, and reliability

• Ensure alignment on metrics, data integrity, and performance narratives

• Support business reviews and strategic programs through performance tracking.

Key Qualifications:

• 5+ years of experience in analytics, business operations, consulting, or a related field

• Advanced proficiency in Excel and data visualization tools (e.g., Power BI, Tableau)

• 1-2+ years of experience with AirTable or equivalent database tooling.

• Strong ability to translate complex data into clear, structured, and actionable insights

• Experience preparing executive-level reporting.

• High attention to detail with a strong commitment to data accuracy and quality

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Key responsibilities include: Planning the creative production approach for a game title's marketing campaign Driving early concept development for major beats alongside Creative leads and Execution partners Maintaining campaign content planning trackers and syncing with partners to ensure understanding of creative content outlook and status Acting as the key point of contact for downstream production teams when it comes to campaign content asks, budgeting, staffing needs Managing and reducing project risks throughout the creative planning and production process Organizing frequent creative reviews with studio, franchise marketing, talent, licensees/licensors, and other team members to solicit feedback and approval on creative development and campaign plans Supporting executive reviews, managing feedback, and project changes where relevant Forecasting and distributing annual content budgets for creative work Maintaining campaign creative asset budgets and meeting with finance partners to ensure accuracy of budget control documents

Requirements include: 8+ years' experience in Producer roles Strong understanding of pre/post/editorial/design production processes Ability to take projects from inception to execution Resolver of conflicts, able to help people and teams with opposing points of view come together and agree on goals and solutions Total ownership mentality, accountable and invested in great outcomes and high-quality content Familiarity with live-action production Familiarity with the design process and computer-generated imagery (CGI) Common production tools: Airtable, Frame.io, Frontify, Google Drive

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As our Analytics Delivery Project Manager, you will scale how analytics work is delivered across Fan Care and Fan Growth, and guide analytics projects that shape decisions for iconic franchises like EA Sports FC, The Sims, and Apex Legends.

You will report to the Manager, Execution Strategy & Operational Performance and work with a collaborative, inclusive team dedicated to improving player experiences through data-driven insights.

Responsibilities:

• Own intake and demand management for analytics requests, bringing structure to ambiguous requests and driving execution
• Maintain visibility across all work (planned, in-flight, completed)
• Facilitate prioritization and alignment with stakeholders
• Define and run sprint planning and execution processes
• Track progress, identify risks, and ensure delivery
• Improve workflows, tools, and delivery standards
• Build reporting that provides clear visibility into progress and performance
• Manage multiple workstreams simultaneously and communicate status, risks, and dependencies clearly to stakeholders

Required Qualifications:

• 3+ years in project, program, or portfolio management in a data or technical environment
• Experience managing cross-functional work across multiple stakeholders
• Experience with tools like Jira, Airtable, or similar

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$180K – $240K • Offers Equity

The base pay offered may vary depending on multiple individualized factors, including market location, job-related knowledge, skills, and experience. If the role is non-exempt, overtime pay will be provided consistent with applicable laws. In addition to the salary range listed above, total compensation also includes generous equity, performance-related bonus(es) for eligible employees, and the following benefits.

• Medical, dental, and vision insurance for you and your family, with employer contributions to Health Savings Accounts

• Pre-tax accounts for Health FSA, Dependent Care FSA, and commuter expenses (parking and transit)

• 401(k) retirement plan with employer match

• Paid parental leave (up to 24 weeks for birth parents and 20 weeks for non-birthing parents), plus paid medical and caregiver leave (up to 8 weeks)

• Paid time off: flexible PTO for exempt employees and up to 15 days annually for non-exempt employees

• 13+ paid company holidays, and multiple paid coordinated company office closures throughout the year for focus and recharge, plus paid sick or safe time (1 hour per 30 hours worked, or more, as required by applicable state or local law)

• Mental health and wellness support

• Employer-paid basic life and disability coverage

• Annual learning and development stipend to fuel your professional growth

• Daily meals in our offices, and meal delivery credits as eligible

• Relocation support for eligible employees

• Additional taxable fringe benefits, such as charitable donation matching and wellness stipends, may also be provided.

About the Team

OpenAI’s Applied AI org is the product development arm of the company, bringing the power of advanced AI models to the world via APIs and user‑interface products (ChatGPT,Codex, etc). The Product Ops team is responsible for providing operational expertise and leverage for product teams bringing solutions to market, and streamlining and automating org operations and information channels (across Applied and with adjacent functions) to set strong foundations for collaboration at scale.

About the Role

This Product Operations Manager role is for a senior IC.

Our ideal candidate has deep experience in Product Operations at one or more scaling tech companies, working very closely with Product/Engineering and XFN partners on both central systems (e.g., launch calendar / launch readiness) and bringing products to market by running betas and launch activities.

This role is based in San Francisco, CA. We use a hybrid work model of 3 days in the office per week and offer relocation assistance to new employees.

In this role, you will:

• Stand up and operate alpha/beta/GA programs with clear entry/exit criteria, recruiting design partners, running internal dogfooding, and transforming qualitative/quantitative insights into prioritized product work.

• Own the launch calendar and readiness cadence for a product group; run XFN checkpoints across Product, Eng, Research, Safety, Security, Legal, Support, and GTM.

• Build the systems to capture, triage, and synthesize user feedback into actionable recommendations.

• Lead coordination for high‑impact moments (e.g., Dev Day demos, rollout waves, partner showcases), managing timelines, resources, and communications to ensure successful outcomes.

• Build internal tools/automations (code/no‑code/AI) that scale operations: Feedback intake, issue taxonomy, release notes, etc.

You might thrive in this role if you:

• Are regularly working with agentic AI tools to increase your leverage (e.g. Codex)

• Have an entrepreneurial spirit, bias for action, and high agency; you ship v1s quickly and iterate to quality at scale.

• Can build systems/tools (via code / no‑code / AI) to make internal processes simple, fast, and reliable.

• Can self‑prioritize and context switch across multiple projects and stakeholders without losing the thread.

• Are a clear, persuasive communicator in writing and in the room; you influence without authority.

• Are engaged and curious about the rapidly evolving AI and agentic‑systems landscape.

• Know how to find the line between chaos and bureaucracy when setting up processes.

• Can nurture a fun, inclusive, high‑ownership team culture.

• Appreciate the technical nuances of LLM‑powered agents (tool use, evals, telemetry, safety constraints).

Specific technologies / skills that will be helpful in this role

• Experience with OpenAI tools and APIs (ChatGPT, Codex, text generation, structured outputs, function calling, etc)

• Programming Languages: Python, JavaScript (for automation scripts).

• No‑Code/Low‑Code Platforms: Airtable, Retool, Zapier (or equivalents).

• Data Analysis & Visualization Tools: Experience with data languages/tools like SQL, Google Sheets automations, Databricks.

• Git & GitHub.

• Terminal proficiency and comfort with CLIs;

About OpenAI

OpenAI is an AI research and deployment company dedicated to ensuring that general-purpose artificial intelligence benefits all of humanity. We push the boundaries of the capabilities of AI systems and seek to safely deploy them to the world through our products. AI is an extremely powerful tool that must be created with safety and human needs at its core, and to achieve our mission, we must encompass and value the many different perspectives, voices, and experiences that form the full spectrum of humanity.

We are an equal opportunity employer, and we do not discriminate on the basis of race, religion, color, national origin, sex, sexual orientation, age, veteran status, disability, genetic information, or other applicable legally protected characteristic.

For additional information, please see [OpenAI’s Affirmative Action and Equal Employment Opportunity Policy Statement](https://cdn.openai.com/policies/eeo-policy-statement.pdf).

Background checks for applicants will be administered in accordance with applicable law, and qualified applicants with arrest or conviction records will be considered for employment consistent with those laws, including the San Francisco Fair Chance Ordinance, the Los Angeles County Fair Chance Ordinance for Employers, and the California Fair Chance Act, for US-based candidates. For unincorporated Los Angeles County workers: we reasonably believe that criminal history may have a direct, adverse and negative relationship with the following job duties, potentially resulting in the withdrawal of a conditional offer of employment: protect computer hardware entrusted to you from theft, loss or damage; return all computer hardware in your possession (including the data contained therein) upon termination of employment or end of assignment; and maintain the confidentiality of proprietary, confidential, and non-public information. In addition, job duties require access to secure and protected information technology systems and related data security obligations.

To notify OpenAI that you believe this job posting is non-compliant, please submit a report through [this form](https://form.asana.com/?d=57018692298241&k=5MqR40fZd7jlxVUh5J-UeA). No response will be provided to inquiries unrelated to job posting compliance.

We are committed to providing reasonable accommodations to applicants with disabilities, and requests can be made via this [link](https://form.asana.com/?k=bQ7w9h3iexRl

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Join the team as our next Manager, Personalized Support (LATAM) to lead a team of Personalized Support Engineers (PSEs) who support our strategic customers. The team's role is to assist the TAMs and customers to resolve a mixture of technical problems, deliver proactive guidance to provide added value through the use of Twilio technologies and be the champion for the customer within Twilio.

As the Personalized Support Manager, you will be their coach and leader; bringing out the best in each of your team members with keen interest in their overall well-being. You are constantly looking for ways to improve support operations and areas that our PSEs can improve to provide our customers with the highest level of support possible. You are ready to own and drive procedural changes of internal support processes and initiatives.

You will also be working alongside our Personalized Support Managers who manage Technical Account Managers (TAMs). You will hire and train new employees to supplement existing resources as needed while all the time raising the bar on the standard of excellence. You will foster a strong culture of collaboration and customer empathy in the team.

Twilio values diverse experiences from all kinds of industries, and we encourage everyone who meets the required qualifications to apply. If your career is just starting or hasn't followed a traditional path, don't let that stop you from considering Twilio. We are always looking for people who will bring something new to the table!

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Key responsibilities include:

• Proactive partnership with key stakeholders like C-suite EAs, Program Managers, and functional stakeholders to ensure the Workshop Operating System is connected to leaders who are responsible for how the business is growing and scaling to achieve company goals.

• Flawless execution of daily tasks and maintaining standard workflows, including complex scheduling and prioritization management across various stakeholders and functions, data gathering on existing workflows or timeline management.

• Demonstrated ability to influence without direct authority, negotiating priorities for time allocation across cross-functional teams, and building the trust and credibility needed to drive alignment when stakeholders have competing needs.

• Demonstrated systems thinking, attention to detail, the ability to zoom out and see cross-functional dependencies, and the judgment to make real-time prioritization trade-offs.

• Identifying bottlenecks or areas of process and/or communication improvements.

• Balancing the demands of leaders and cross-functional working teams under tight timelines and rapidly changing circumstances.

This role requires a high degree of autonomy, strong problem-solving skills, and the ability to work effectively in a fast-paced and dynamic environment.

The ideal candidate will have 7+ years of experience in operations, program coordination, or business process management in a fast-paced, dynamic environment. They will also have demonstrated expertise in operational tooling such as Airtable, GSuite, or similar platforms, including experience with automation and scripting.

In addition, the candidate will have excellent verbal and written communication skills that can simplify complex operational landscapes at a variety of altitudes, and proven ability to influence without direct management authority: build trust, negotiate trade-offs, and drive alignment across cross-functional stakeholders with competing priorities.

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This role combines deep Airtable technical expertise, advanced AI fluency, partner enablement, and customer-facing solution architecture to accelerate value through our partner network.

You'll play a crucial role in shaping how we scale our global partner-led delivery model, creating repeatable design and building frameworks for partner success.

Solution Architecture & Design

Collaborate with Engagement Managers, Partner Success Managers and partner teams to validate scope and design for complex solutions

Advise customers and partners on data governance models, API architecture, security frameworks, and enterprise deployment best practices

Develop solution architecture designs, technical specifications, and implementation roadmaps that support Airtable’s partner ecosystem

Create compelling technical narratives and demonstrations that showcase the power of Airtable + Partner solutions

Customer & Partner Collaboration

Act as the technical advisor on strategic partner-led engagements with Enterprise clients

Support partners as needed in conducting deep discovery sessions to understand clients' technical environments, business requirements, and integration needs

Partner with Professional Services to ensure consistency in best practices across all delivery teams

Provide ongoing technical guidance and troubleshooting support for Partners throughout the implementation lifecycle

Gather and synthesise partner and customer feedback to inform product roadmap, partnership strategy and partner enablement

Manage and mitigate technical escalations that arise within partner-delivered engagements

AI & Innovation Leadership

Champion the integration of AI capabilities within partner solutions, including agentic driven workflows

Ensure partners leverage Airtable's AI features to build innovative use cases that demonstrate cutting-edge capabilities

Advise partners on AI/ML best practices, responsible AI implementation, and emerging technologies that enhance the Airtable platform

Stay current with developments in generative AI, machine learning, and automation technologies relevant to the low-code/no-code space

Create thought leadership content showcasing Partner built AI-powered solutions built on Airtable

Partner Enablement & Technical Leadership

Serve as the technical subject matter expert on Airtable's platform for services and systems integration partners

Design and deliver technical training programs, workshops, and certifications that enable partners to architect and implement Enterprise-grade Airtable solution

Create technical enablement content including reference architectures, implementation guides, and build best practice documentation

Create standardized QA models and lead technical audits and reviews of partner-delivered solutions to ensure quality, performance, and adherence to Airtable standards

Support Partner Success Managers in qualifying additional delivery partnerships that expand Airtable's capabilities and reach

Program Development & Scale

Establish technical standards, templates, and frameworks that partners can leverage across multiple client engagements

Identify and surface trends, common patterns, and opportunities for productization based on partner and customer feedback

Collaborate with Product, Engineering, and GTM teams to influence platform capabilities that support partner success

Contribute to the growth and maturation of our Partner Solutions Architecture practice as we scale

Who you are

5+ years of solution engineering, solutions architecture, or technical consulting experience supporting Enterprise SaaS platforms

3+ years of proven experience designing and implementing complex Airtable deployments that span use cases

1+ years of experience working with partner ecosystems or systems integrators

Must be Airtable Builder, Admin and AI certified

AI fluency: Demonstrated understanding of AI/ML concepts, experience with generative AI tools (LLMs, AI assistants), and ability to articulate how AI can enhance business workflows and data solutions

Strong understanding of business workflows and proficiency with process mapping and documentation tools (LucidChart, Visio, Miro, etc.)

Experience creating technical documentation, enablement materials, and training content for diverse audiences

Experience balancing partner needs, customer requirements, and business priorities

Comfortable influencing stakeholders (both internal and external) and managing competing demands

Experience as a collaborative team player who thrives working across cross-functional teams (Sales, Product, Engineering, Marketing, Partner Management)

Comfortable with ambiguity, enjoys building processes and programs from the ground up

Passionate about solving customer problems and delivering exceptional experiences

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You will enjoy full ownership of building and scaling the commercial and mid-market customer base, with the freedom to shape your approach and make a real impact. You will manage the end-to-end sales process, from discovery to close, including demos, negotiations, and building lasting relationships.

You will become an Airtable product expert, delighting prospects with a phenomenal educational experience, and helping cross-functional teams with product feedback and user insights.

To succeed in this role, you will need 3+ years in a SaaS sales role with a track record of success, minimum 2+ years closing experience. You will also need experience as a customer account manager as well as a new logo hunter.

In addition to your sales expertise, you will need strong business acumen, including prior experience managing multiple concurrent client relationships, anticipating change, adjusting priorities accordingly, and working effectively as a team.

You will embody a growth mindset and seek out opportunities to constantly learn and grow. You will be an extreme curiosity to learn about the product, the industry, and your customer's businesses.

Nice to have: Language skills, such as French and German, and Airtable or no-code ecosystem experience.

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Reporting into Field Marketing, AMER/ANZ, you’ll work closely with the local sales leadership, cross-functional marketing teams, and local partners to create impactful regional programs tailored to the Australian and New Zealand markets. You'll own a region end-to-end, with direct line of sight to pipeline and revenue impact.

Key responsibilities include:

• Drive pipeline through field and demand programs by planning and executing integrated marketing programs, partnering closely with sales, and supporting ABM initiatives.
• Build and execute regional marketing strategy by developing and implementing the ANZ regional marketing plan, identifying growth opportunities, and localizing global campaigns.
• Collaborate cross-functionally by acting as the primary ANZ marketing point of contact, coordinating with global campaign, content, digital, and product marketing teams, and managing external agencies or vendors.
• Measure and optimize by tracking program performance, pipeline impact, and ROI, providing regular reporting and insights to regional and global leadership, and continuously testing, learning, and optimizing regional tactics.

Requirements include 5+ years of B2B marketing experience, preferably in SaaS or technology, owning regional or field marketing programs in ANZ, genuine enthusiasm for building with and using AI in your work, strong understanding of demand generation, ABM, and pipeline marketing, proven ability to work cross-functionally in a fast-paced, global environment, strong project management and communication skills, and a 40-hour/week commit.

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As a Forward Deployed Engineer, you'll work directly with senior executives, influence product direction, and help shape the future of how businesses operate,all while leveraging your technical expertise, business acumen, and passion for storytelling.

Key responsibilities include:

• Embedding within strategic customer organisations to understand their business processes, operations, and goals
• Identifying and delivering high-impact technical solutions that drive organisational transformation and measurable results
• Acting as a thought leader and trusted advisor to senior executives, translating Airtable's value into customer-specific language
• Rapidly prototyping and deploying solutions to accelerate time to value and drive adoption
• Leading innovation and solution ideation workshops with key customers
• Guiding clients in building custom solutions, driving adoption, and ensuring successful change management
• Providing real-world product feedback to influence Airtable's roadmap
• Evangelising and expanding use cases, driving account growth and AI adoption
• Reducing risk of churn and contraction by establishing trust and technical expertise
• Leveraging creative storytelling to communicate complex technical concepts

Requirements include:

• 5-7 years in SaaS pre-sales, implementation, or customer-facing roles in enterprise environments
• 7-10 years of technology and sales experience, ideally with large, flexible platforms
• Experienced in managing sales cycles and technical evaluations
• Strong business acumen with knowledge of business operations across multiple industries
• Hands-on technical builder with experience architecting, prototyping, and developing custom solutions
• Deep understanding of relational database architecture and enterprise integration methodologies
• Active AI user and implementer, familiar with LLMs, vibe coding, and Airtable
• Skilled communicator and presenter, comfortable with public speaking and storytelling
• Passionate about low-code/no-code applications and emerging technology trends
• Familiar with programming languages and process/persona mapping tools (e.g., Lucid, Figma, Mural, Miro)
• Willing to travel and thrive in dynamic, customer-centric environments
• Language skills: while not a requirement, we'd be thrilled to add more bilingual candidates with German language skills to the team

What we offer:

• £Competitive base + variable (70/30 split) and RSU (Restricted stock unit) package
• Hybrid London - 3 days a week in our fantastic EMEA HQ @ Borough Yards, London
• In addition to NHS coverage, you will have access to supplemental insurance 100% covered (and your dependents covered at 85%)
• Competitive pension scheme, life insurance, paid leave and sick leave
• Complimentary mental health support via Modern Health
• Family planning support via Carrot (fertility, adoption, and surrogacy)
• Flexible and generous time off and sick time benefits
• Transportation & Commuter Benefits
• Monthly 'Lifestyle Wallet' to use for benefits like personal fitness (e.g., gym memberships, fitness equipment, etc.) to pet care to nutrition coaching, and more
• Supplemental reimbursement for Gender Affirmation procedures and services
• Legal services - access to online tools to legal forms

Airtable is an equal opportunity employer. We embrace diversity and strive to create a workplace where everyone has an equal opportunity to thrive. We welcome people of different backgrounds, experiences, abilities, and perspectives. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status or any characteristic protected by applicable federal and state laws, regulations and ordinances.

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Your responsibilities will include:

• Designing and building custom, high-quality Airtable bases, interfaces, automations, and integrations to support the pre sales cycle across diverse industries and use cases

• Developing and maintaining a scalable, AI-forward demo asset library for Solutions Consultants to quickly adapt and deploy in customer-facing engagements

• Partnering with Solutions Consultants and Account Executives to understand prospect requirements and translate them into polished, story-driven demos

• Building proof-of-concept Airtable environments that mirror real customer workflows, including industry-specific data structures and operational logic

• Creating and maintaining technical documentation and enablement materials to help the SC team effectively leverage and customize demo assets

• Collaborating with Product and Marketing teams to integrate new Airtable features into demo assets as they launch

• Supporting live customer evaluations by rapidly customising or extending demos in response to evolving technical requirements

• Assisting with RFP/RFI responses, technical discovery, and competitive evaluations from a demo and platform depth perspective

• Continuously improving the quality, coverage, and reusability of the demo library based on field feedback

• Driving efficiencies for the SC organisation by reducing time spent creating assets and increasing asset utilisation

To succeed in this role, you'll need:

• 0–4 years of professional experience in a technical role such as solutions engineering, software development, business intelligence, technical consulting, or a related field

• Hands-on experience with no-code/low-code platforms; Airtable experience or certification is a strong differentiator

• Demonstrated ability to build structured, relational data models and translate business logic into functional workflows

• Exposure to APIs, webhooks, and basic integration patterns (e.g., Zapier, Make, REST APIs) is highly valued

• Strong intuition for relational database design and data architecture best practices

• Ability to build sophisticated Airtable bases, including multi-table schemas, linked records, rollups, formulas, views, and interface designer pages

• Comfort with automation logic, conditional workflows, triggered actions, and multi-step sequences

• Familiarity with scripting (JavaScript preferred) to extend Airtable functionality via the Scripting extension or API

• Working knowledge of data visualisation and presenting information for different stakeholder personas

• Understanding of enterprise software concepts including user permissions, data governance, and workflow management

• Fluent with various AI models and excited to utilise agents and MCPs

• Builder mentality with a passion for creating innovative solutions from scratch and refining them to excellence

• Strong attention to detail and pride in crafting well-structured, intuitive solutions

• Curious, proactive learner who explores new Airtable features and adjacent technologies

• Effective communicator who can explain technical concepts clearly to non-technical collaborators

• Highly organised, able to manage multiple projects and asset requests simultaneously

• Collaborative team player who actively shares knowledge and contributes to team-wide improvement

• Autonomous, self-motivated, and resourceful

• Purposeful, thoughtful, and detail-oriented

• Enthusiastic about emerging technology trends

• Growth mindset, open to feedback and committed to continuous improvement

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As a Delivery Consultant, you'll deliver multiple concurrent enterprise Airtable implementations on time and within scope. You'll design scalable, reusable solution patterns and implementation playbooks, lead customer onboarding and accelerate time-to-value, advise customers on best practices, solution architecture, and workflow design, contribute to internal documentation and best practice libraries, partner with product teams to share customer insights and influence the roadmap, collaborate with Sales, Customer Success, and Partners to drive adoption and satisfaction, and track and improve key metrics such as CSAT, NPS, and customer adoption post-implementation.

You'll work closely with cross-functional teams to identify and address customer needs, develop and implement solutions, and ensure successful project delivery. You'll also contribute to the development of Airtable's Professional Services team and help shape the future of the organisation.

In return, you'll have access to a competitive salary, comprehensive benefits package, and opportunities for growth and development.

The ideal candidate will have 5–8+ years of experience in consulting, professional services, or solution delivery roles, with a strong background in workflow design, process mapping, and system implementation. They'll be skilled in cross-functional stakeholder management in enterprise environments, excellent consulting and client-facing communication skills, and able to translate business requirements into scalable solutions.

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Your primary responsibilities will include:

Conducting direct customer calls to diagnose and resolve technical and operational issues, with a focus on AI and advanced platform capabilities Guiding customers through complex implementations, automation workflows, API integrations, and database optimisations Proactively identifying and addressing adoption barriers, accelerating customer success and platform utilisation Maintaining a high standard of customer satisfaction (5.0 CSAT) and productivity (>70% occupancy) through efficient case management Continuously learning and mastering new Airtable features and AI functionalities, staying ahead of product updates and emerging use cases Collaborating with internal teams to share customer insights and contribute to product and process improvements

To succeed in this role, you'll need to be experienced in higher education or similar environments, with a strong understanding of institutional workflows and challenges. You'll also need to be technically proficient, with the ability to quickly learn and apply new tools, especially no-code/low-code platforms and AI features.

In addition to your technical skills, you'll need to be a skilled problem-solver, comfortable navigating databases, automations, and integrations to deliver effective solutions. You'll also need to be self-directed and adaptable, able to independently research and master evolving platform capabilities without extensive formal training.

If you're a naturally inquisitive and consultative individual, adept at asking probing questions to uncover root causes and identify opportunities for expanded platform usage, then we'd love to hear from you.

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You will conduct direct customer calls to diagnose and resolve technical and operational issues, with a focus on AI and advanced platform capabilities. You will guide customers through complex implementations, automation workflows, API integrations, and database optimisations.

You will proactively identify and address adoption barriers, accelerating customer success and platform utilisation. You will maintain a high standard of customer satisfaction (5.0 CSAT) and productivity (>70% occupancy) through efficient case management.

You will continuously learn and master new Airtable features and AI functionalities, staying ahead of product updates and emerging use cases. You will collaborate with internal teams to share customer insights and contribute to product and process improvements.

You will be experienced in higher education or similar environments, with a strong understanding of institutional workflows and challenges. You will be technically proficient, with demonstrated ability to quickly learn and apply new tools, especially no-code/low-code platforms and AI features.

You will be skilled in problem-solving, comfortable navigating databases, automations, and integrations to deliver effective solutions. You will be self-directed and adaptable, able to independently research and master evolving platform capabilities without extensive formal training.

You will be naturally inquisitive and consultative, adept at asking probing questions to uncover root causes and identify opportunities for expanded platform usage. You will have a proven track record of delivering exceptional customer experiences, as evidenced by high CSAT scores and successful customer engagements.

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In this role, you'll own the canonical financial data models and analytics infrastructure that power critical metrics like ACV, ARR, billings, and revenue. You'll build scalable data pipelines, dashboards, and AI-powered systems that enable Finance stakeholders to explore data independently and make confident decisions.

Key responsibilities include:

• Design and maintain trusted data models for core financial metrics
• Develop and govern dbt data pipelines
• Build and optimise dashboards that deliver real-time, self-serve insights
• Enable data independence for Finance stakeholders
• Collaborate with Finance and data partners to establish the AI Business Context layer
• Develop tools that enable natural language access to financial data and AI-assisted reporting
• Design and implement AI-powered workflows that automatically surface patterns, anomalies, and meaningful changes in financial data

Requirements include:

• Technical curiosity and AI-forward thinking
• A builder at heart with a bias towards making things
• Analytical grounding with SQL proficiency and experience with modern data tools
• Detail-oriented with financial rigor
• Clear communication and strong writing skills
• Business-minded with a genuine interest in how the business works
• Ability to thrive in ambiguity and create clarity and forward momentum

Airtable is an equal opportunity employer and welcomes people of different backgrounds, experiences, abilities, and perspectives. Compensation awarded to successful candidates will vary based on their work location, relevant skills, and experience.

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You'll define how users discover, practice, and demonstrate skills across in-product journeys, training, and AI-assisted guidance. You will work closely with engineering, design, curriculum, and go-to-market teams to translate pedagogical goals into scalable platform capabilities, from adaptive learning flows and assessments to analytics that prove real skill development.

Key responsibilities include defining and driving the product vision, strategy, and roadmap for AI-first learning systems on the Databricks platform, designing experiences that surface targeted knowledge precisely when users need it, translating learning and pedagogical goals into platform capabilities, partnering with UX and content design to create intuitive, embedded guidance and learning patterns, collaborating with platform and infrastructure teams to ensure learning and skills systems are reliable, secure, performant, and able to serve global enterprise customers at scale, and providing employees and leaders with transparent views into skills, enablement activities, and progress toward role and organizational goals through dashboards, reports, and in-product insights.

What success looks like in the first 12 months includes a cohesive, AI-first skills platform and experience being live, guiding users from first login with contextual, just-in-time experiences triggered by work context, clear, trusted metrics existing for learning efficacy and skill attainment, predictive insights into emerging capability and skills gaps being available to leaders, enablement teams using platform tools to deliver personalized learning and guidance at scale without needing to grow headcount proportionally, and learning and skills capabilities being integrated with broader Databricks platform features and measurably improving adoption and expansion.

Qualifications include 5-8+ years of experience in product management, UX-focused product roles, or learning/education platforms, ideally within B2B SaaS, developer tools, or data/AI products, demonstrated experience owning a product area end to end, experience building or working on learning systems, training platforms, or content/knowledge experiences, strong UX instincts and a track record of collaborating closely with designers and researchers, comfort working with data, excellent written and verbal communication skills, and experience with AI-powered learning, adaptive systems, or building products that incorporate LLMs into user workflows.

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Join the team as Twilio's next Manager, Personalized Support.

The Personalized Support Manager is responsible for the performance of Twilio's products and will manage a team of global Technical Account Managers while working in United States Eastern and Central Time-Zones.

In this role, you'll:

• Lead a team of Technical Account Managers (TAMs) who are the designated technical contacts for Twilio's strategic customers.
• As the Personalized Support Manager, you will be the coach and leader for a team of TAMs; bringing out the best in each of your team members with keen interest in their overall well being.
• You are ready to dig deep and address technical questions as well as be able to zoom out and look at the larger picture.
• A large part of your role involves understanding customer roadblocks, pain points and advocating in a data driven way with product management and engineering teams to enhance the customer experience and delight Twilio customers.
• You will also be working alongside our Sales teams to manage customer accounts.

Twilio values diverse experiences from all kinds of industries, and we encourage everyone who meets the required qualifications to apply.

If your career is just starting or hasn't followed a traditional path, don't let that stop you from considering Twilio.

We are always looking for people who will bring something new to the table!

We think big. Do you?

We like to solve problems, take initiative, pitch in when needed, and are always up for trying new things.

That's why we seek out colleagues who embody our values , something we call Twilio Magic.

Additionally, we empower employees to build positive change in their communities by supporting their volunteering and donation efforts.

So, if you're ready to unleash your full potential, do your best work, and be the best version of yourself, apply now!

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Location: United States

Department: Operations

Job Description:

Airbnb was born in 2007 when two hosts welcomed three guests to their San Francisco home, and has since grown to over 5 million hosts who have welcomed over 2 billion guest arrivals in almost every country across the globe. Every day, hosts offer unique stays and experiences that make it possible for guests to connect with communities in a more authentic way.

The Community You Will Join:

Airbnb is a global hospitality platform that connects travelers with unique accommodations and experiences around the world. Our mission is to create a world where anyone can belong anywhere.

Community Blueprint is a team under Global Operations that aims to improve the quality of the end-to-end customer journey and bridge team silos across product, operations, and policy. To do this, we need to be experts in the guest and Host experience and in how the product, operations, policies function together to deliver the Airbnb experience.

As part of the Community Blueprint team, your role will be instrumental in driving data-driven decision-making, connecting data across product & operations, and enhancing the guest and Host experience.

The Difference You Will Make:

We are seeking a highly experienced and skilled leader with deep expertise in customer journey analysis, strategic planning, and team development. As the Senior Manager, you are a leader that will be responsible for driving forward customer experience excellence, developing insights that identify user experience gaps, and growing the team’s impact on the business.

The ability to connect the dots across the end-to-end customer journey and across different teams will be critical to success. This role will also be presenting to and influencing leaders at the highest level, meaning strong communication skills will be essential.

This role will be part of the Frontline Insights & Execution (FIX) team within Community Blueprint. This is a highly cross-functional team, this means you will collaborate with many different functions across all of Airbnb to drive strategic initiatives and inform decisions that will ultimately improve the guest and host experience.

We are looking for a scrappy self-starter with an entrepreneurial mindset who thrives in ambiguity and can deeply understand the nuances of our rapidly evolving business and use data to make key decisions.

A Typical Day:

• Lead, mentor, and develop a high-performing team, providing regular feedback, coaching, and performance evaluations.

• Foster a collaborative and supportive team environment that encourages growth, knowledge sharing, and innovation.

• Oversee workload management, resource allocation, and project prioritization for the team.

• Develop and implement key performance indicators (KPIs) to measure team effectiveness and impact.

• Collaborate with cross-functional leaders to align with broader company goals and objectives.

• Analyze quantitative and qualitative data across the end-to-end customer journey to drive business decisions.

• Identifying customer issues and understanding the what as well as investigating the why.

• Leverage LLMs/generative AI tools to enhance the effectiveness of the team.

• Develop strong working relationships and collaborative partnerships with the various internal teams such as Product, Operations, Engineering, Training, Knowledge Management, Incident Management, Business Process Improvement, Partner Management, Finance, Research, and others.

• This is a global program, which means this role will be working with people from many different time zones and requires flexibility in the hours they’re available to take meetings.

• Stay up-to-date with the latest industry trends and advancements in quantitative and qualitative data analysis techniques.

Your Expertise:

• An undergraduate degree with a strong preference for candidates holding an MBA or equivalent advanced degree, with 12+ years of industry experience in a General Manager, Strategy Manager, Product Insights, Product Operations or equivalent role.

• Proficiency in SQL, data analysis, and data visualization.

• Proficiency in Jira and Airtable (optional).

• Strong technical data skills, ability to connect data across multiple areas.

• Self-starter, thrives in ambiguity, and has an investigator mindset of wanting to get to the bottom of problems.

• Strong problem-solving and critical thinking abilities, with a keen attention to detail.

• Excellent communication and presentation skills, with the ability to effectively communicate complex concepts to both technical and non-technical stakeholders.

• Exceptional stakeholder management skills, with a proven ability to collaborate and influence across functions.

• An agile, growth-minded approach, demonstrated through a history of driving projects from ideation to impact.

• Robust business acumen, strategic thinking skills, and the ability to make informed judgments.

• Experience managing a team including performance management and goal setting.

• Experience managing projects involving cross-functional teams.

• Understanding of LLMs and desire to continue to learn in the AI space.

• Flexible and can deal effectively with changes in priorities or ambiguity.

• Prior experience in the technology industry or a fast-paced, data-driven environment is preferred

Joining the Airbnb team as a Senior Manager of the Community Blueprint Team will provide you with an exciting opportunity to contribute to the growth and success of a global technology company. If you are a highly analytical, detail-oriented, and strategic thinker with a passion for data-driven decision-making, we would love to hear from you.

Your Location:

This position is US - Remote Eligible. The role may include occasional work at an Airbnb office or attendance at offsites, as agreed to with your manager. While the position is Remote Eligible, you must live in a state where Airbnb, Inc. has a registered entity. Click here for the up-to-date list of excluded states. This list is continuously evolving, so please check back with us if the state you live in is on the exclusion list If your position is employed by another Airbnb entity, your recruiter will inform you what states you are eligible to work from.

Our Commitment To Inclusion & Belonging:

Airbnb is committed to working with the broadest talent pool possible. We believe diverse ideas foster innovation and engagement, and allow us to attract creatively-led people, and to develop the best products, services and solutions. All qualified individuals are encouraged to apply. We strive to also provide a disability inclusive application and interview process. If you are a candidate with a disability and require reasonable accommodation in order to submit an application, please contact us at: reasonableaccommodations@airbnb.com. Please include your full name, the role you’re applying for and the accommodation necessary to assist you with the recruiting process. We ask that you only reach out to us if you are a candidate whose disability prevents you from being able to complete our online application.

How We'll Take Care of You:

Our job titles may span more than one career level. The actual base pay is dependent upon many factors, such as: training, transferable skills, work experience, business needs and market demands. The base pay range is subject to change and may be modified in the future. This role may also be eligible for bonus, equity, benefits, and Employee Travel Credits.

Pay Range $188,000-$235,000 USD

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Key responsibilities include: Triage and provide frontline support for requests from the Company to the legal department Prepare and maintain records and documentation, such as business licenses, construction contracts, leases, letters of intent, waivers, and notices Draft, review and redline standard contracts, e.g., NDAs, SaaS licenses, vendor contracts, engagement letters, leases, MOUs, AIA agreements, etc. Be a partner to the lawyers on the team with respect to data requests, research, organisational filing and general project management Coordinate electronic signatures and manage our Contract Lifecycle Management (CLM) tool and contract records Support legal tech execution, such as maintaining our CLM, matter management, or AI tools Support departmental stakeholders with recurring legal requests Work cross-functionally with Strategic Real Estate, Core Ops, Construction and other departments Facilitate and assist in various projects, large and small Assist in the development of lightweight workflows to keep the company organised and efficient

Required qualifications include: At least 2 years of relevant experience Bachelor's degree and/or paralegal certificate Strong written and verbal communications skills and excellent attention to detail and accuracy Experience with productivity tools (e.g. AirTable, Slack, DocuSign, Jira) and familiarity with or willingness to learn contract or matter management systems. The ability to build strong relationships within the team and cross-functionally, including Real Estate, Core Operations, Supply Chain, and more Experience in supporting small and large-scale projects Solutions oriented, with interest in developing and streamlining processes and creating efficiencies Self-starter who is able to identify areas where they can assist; Willing to wear multiple hats with shifting priorities and work on projects of all types, big and small Excellent analytical and critical thinking skills A positive, team player attitude, good judgment, and eagerness to help others

Preferred qualifications include: Interested in national security and changing the landscape of defence contracting Experience with startup, defence, and/or in-house at a high-growth company strongly preferred Familiarity with estoppels, notarizations, apostilles, and more Familiarity with or exposure to permitting, business licenses, and specialised licensing At least 2 years' experience at a nationally recognised law firm or in house strongly preferred

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In this role, you will support increasing efficiencies throughout our end-to-end processes, all with a focus on introducing scale and resiliency into our growing people and tools footprint. If you thrive in fast-paced, technical environments and excel at juggling multiple responsibilities, we want to hear from you.

Key Responsibilities:

• Program Oversight and Support: Support program managers and manufacturing leadership in preparation and management of critical technical and business forums. Provide structure to ambiguity and help drive manufacturing engineering stakeholders towards decisions on tactical and strategic issues. Develop and execute strategies to drive business impact and outcomes.

• Data Analysis and Reporting: Execute scrappy analyses on short timelines to get answers quickly, while also considering more scalable solutions that will make Anduril successful in the long term. Analyze manufacturing data to identify trends, patterns, and areas for improvement in manufacturing processes. Facilitate data-driven decision-making by providing timely and accurate manufacturing information.

• Systems and Processes Improvement: Develop an understanding of how our manufacturing engineering systems (ERP, MRP, PLM etc.) function and how to leverage data from them to equip manufacturing engineering teams with insights and tools to make tactical and strategic decisions. Analyze best practices across teams and develop ways to standardize and implement across all teams. Assist in the documentation and standardization of business procedures and reporting protocols.

Requirements:

• Bachelor's degree in engineering, data science, business, or related field.
• 5+ years of experience in a manufacturing environment, with a focus on data analysis, program support, or process improvement.
• Strong analytical aptitude and ability to intuitively think about problems in terms of numbers and data models.
• Strong written and verbal communication abilities, with the capacity to present complex data clearly to diverse audiences.
• Reliable self-starter, highly organized, resourceful, with attention to detail.
• Must be a U.S. Person due to required access to U.S. export-controlled information or facilities.

Preferred Qualifications:

• Experience working in a manufacturing environment.
• Familiarity with MES, ERP, and PLM systems and how they interface with each other and with operations.
• Familiarity with Confluence/JIRA, SharePoint, and Airtable.
• Familiarity with SQL, Typescript, PowerBI, Tableau, Foundry, Databricks.

Salary Range: $113,000-$149,000 USD

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You will be involved in driving impact on the company roadmap and scaling product-focused program management. As our team grows, we are at the heart of the cross-functional collaboration that connects leaders across design, product marketing, engineering, supply, marketing, operations and other teams.

Together, we drive the successful delivery of our roadmap while strategically partnering with key stakeholders to shape Airbnb's future.

The Difference You Will Make: Program Managers drive key activities across several functions in the organization including design, engineering, product marketing, marketing, operations, and more. It is a highly leveraged role that aims to improve the quality and velocity of work across cross-functional, product development teams by acting as a 'force multiplier'.

They get things done by bringing clarity out of chaos, diving into the details, and communicating clearly and in a timely manner. They're good at building relationships, motivating others with vision, and persuading with data.

Success in this role is defined by your ability to make an impact with your critical thinking, attention to detail, ability to zoom out and see the big picture, and influencing key stakeholders.

A Typical Day:

• Partners with engineering, product marketing, design, community support, and other cross functional teams to deliver software product programs with the highest quality and on schedule
• Understands dependencies across functions to optimize the overall system and deliver the highest quality offerings at scale
• World-class communicator that can simplify the complex
• Anticipates upcoming risks and issues and develops risk mitigation strategies proactively in a fast pace environment
• Brings an experienced product mindset to tie strategy and execution together
• Develops program plans that are unique to each initiative and require strategic thinking
• Operates at a variety of altitudes by tailoring communication style and approach
• Expert collaborator that is able to understand consumer, technology, and design
• Goes beyond status reporting to drive issues to resolution
• Understands best practices, drives improvements, and focuses on simplification

Your Expertise:

• 13+ years of experience in a combination of program management, product management, or business operations managing sophisticated software product programs from end to end in a creative-led, fast paced environment
• Strong product and/or technology experience including product management or engineering (software preferred)
• Demonstrated ability of shipping software products at global scale having overcome a variety of challenges
• Critical thinking skills to develop bespoke program plans that are custom to the needs of the specific program
• World-class verbal and written communication skills that can simplify complex topics
• Exceptional influencing and presentation skills
• Proven ability to build strong relationships and be a trusted agent for change with business leaders (up to the executive level)
• Track record for successfully managing ambitious and operationally complex projects with cross-functional teams across product development, product marketing, design, marketing, and operations
• Expertise in using program management tools such as Airtable, Asana, Jira, Smartsheets, etc.
• Thrives in ambiguity in a fast-paced, hyper-growth organization

Your Location: Due to the nature of this position, the successful applicant will need to be based in San Francisco-Bay Area, CA to be able to conduct their work.

Our Commitment To Inclusion & Belonging: Airbnb is committed to working with the broadest talent pool possible. We believe diverse ideas foster innovation and engagement, and allow us to attract creatively-led people, and to develop the best products, services and solutions.

All qualified individuals are encouraged to apply. We strive to also provide a disability inclusive application and interview process. If you are a candidate with a disability and require reasonable accommodation in order to submit an application, please contact us at: reasonableaccommodations@airbnb.com.

Please include your full name, the role you’re applying for and the accommodation necessary to assist you with the recruiting process. We ask that you only reach out to us if you are a candidate whose disability prevents you from being able to complete our online application.

How We'll Take Care of You: Our job titles may span more than one career level. The actual base pay is dependent upon many factors, such as: training, transferable skills, work experience, business needs and market demands. The base pay range is subject to change and may be modified in the future. This role may also be eligible for bonus, equity, benefits, and Employee Travel Credits. Pay Range $212,000-$265,000 USD

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This position is needed to grow, educate, and engage Twilio's global developer audience through video and media. As a Technical Video Content Intern, you'll combine your passion for technology with storytelling to create short-form video content that helps developers succeed with Twilio's platform.

Responsibilities:

• Ideate, develop, and release a specific short-form video series tailored for social platforms.
• Assist in growing Twilio's developer audience through short-form video that educates and entertains developers on Twilio's platform (Content Creation).
• Develop content concepts, outlines, and scripts for tutorials and explainers (Pre-Production).
• Regularly appear on camera to deliver engaging technical content.
• Collaborate with subject-matter experts to ensure content is technically accurate and aligned with developer needs.
• Partner with Brand and Marketing teams to review final edits for clarity and quality.
• Publish and maintain content across Twilio's developer channels and social platforms (Distribution).
• Use analytics and feedback to learn and continuously improve your storytelling.

Qualifications:

• Currently enrolled in an accredited university as a Junior or Senior, preferably studying Computer Science, Communications, Film, or a related field.
• Basic understanding of how to create and edit short-form content (TikTok, Reels, Shorts).
• Foundational knowledge of web-based technologies, including but not limited to APIs, and HTTP methods/requests.
• Proficiency in at least one programming language of your choice.
• Strong developer empathy and the ability to explain technical concepts clearly.
• Strong collaboration and project management skills with the ability to meet deadlines.

Travel:

We prioritize connection and opportunities to build relationships with our customers and each other. For this role, approximately 15% travel is anticipated to help you connect in-person in a meaningful way.

What We Offer:

Working at Twilio offers many benefits, including competitive pay, generous time off, ample parental and wellness leave, healthcare, a retirement savings program, and much more. Offerings vary by location.

Compensation:

*Please note the salary range information provided applies only to candidates residing in California, Colorado, Hawaii, Illinois, Maryland, Massachusetts, Minnesota, New Jersey, New York, Vermont, Washington D.C., and Washington State due to local requirements.

The estimated pay ranges for this role are as follows:

• Based in Colorado, Hawaii, Illinois, Maryland, Massachusetts, Minnesota, Vermont or Washington D.C. : $32.00/hour
• Based in New York, New Jersey, Washington State, or California (outside of the San Francisco Bay area): $34.00/hour
• Based in the San Francisco Bay area, California: $37.00/hour

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The Difference You Will Make: You will play a critical role in ensuring the success of product planning processes. You will own the relationship between the Platform+ Experience team and the Community Support Planning team. You will own the product planning process for the Platform + Experience. You will ensure the planning process runs smoothly, own communications with cross-functional stakeholders, and proactively identify opportunities to add value while addressing potential challenges, always striving to deliver measurable impact for our customers and the business.

A Typical Day:

• Plan agenda and own logistics for major product planning meetings and gatherings, and drive follow up actions to completion
• Communicate clear project plans including timelines, deliverables, and big rocks to the Platform Team
• Project Manage planning processes ensuring PRD completion and hand-off to engineering
• Provide transparent, proactive, and timely updates to requesters, leadership, and other customers of planning
• Work cross functionally with Engineering and TPM teams to coordinate engineering sizing
• Regularly report on the status of the planning process (KPIs) through a monthly executive summary
• Calculate and maintain capacity estimates for the platform + experience team and CS Labs team
• Allot work to the CS Labs team in alignment with the product roadmap and priorities
• Maintain source of truth trackers and documentation

Your Expertise:

• 7+ years of experience in strategic planning, program management, or product operations roles with a proven track record of success
• Proven experience leading cross-functional product planning or portfolio management processes with executive visibility
• Exceptional communication skills, verbal, written and presentation, to all levels of an organization
• Strong problem-solving and analytical skills
• Understanding of product management processes, experience working with engineering teams
• Proficiency in virtual collaboration and project management tools like Asana, Jira, and Airtable
• Strategic thinking and organizational skills, with the ability to work collaboratively and cross-functionally across teams
• Hands-on, working knowledge of software product development life-cycle and methodologies. Specific experience with Agile is desired
• Naturally accountable and responsible: Self-starter, self-motivated, focused, and self-sufficient
• Strong strategic judgment: an ability to interpret organizational goals and translate them into planning activities
• Ability to manage multiple, competing priorities simultaneously, in a fast-paced environment
• Comfort working with both big-picture strategy and tactical execution
• Champion for continuous improvement
• Exceptional listening skills and strong attention to detail
• Travel requirements: Up to 10% of time, based on project requirements

Your Location: This position is US - Remote Eligible. The role may include occasional work at an Airbnb office or attendance at offsites, as agreed to with your manager. While the position is Remote Eligible, you must live in a state where Airbnb, Inc. has a registered entity.

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Your role will be key to ensuring our customers achieve their business goals while seamlessly navigating Airtable's features and capabilities.

Responsibilities: Provide expert troubleshooting and guidance on technical issues across multiple channels (email, video calls). Deliver a world-class customer experience by actively listening to concerns, empathising with customers, and resolving issues in a timely and effective manner. For complex issues, you'll know when to escalate to senior technical teams or other relevant stakeholders, ensuring a smooth transition and swift resolution for the customer. Accurately document all customer interactions and technical issues in Salesforce, and track trends to help identify opportunities for process and product improvements. Contribute to the continuous growth of Airtable's knowledge base by creating and updating helpful resources based on customer interactions. Stay ahead of new features and product updates. You'll educate customers on best practices and help them leverage Airtable to optimise their workflows and business processes.

Who you are: You have experience with Airtable, whether personally or professionally, and you're excited about helping others discover how it can transform their business. You've worked in an enterprise-focused technical support role, especially within a B2B tech environment, where you've made a meaningful impact on customer success. You excel in both written and verbal communication, and you know how to tailor your message to a wide variety of audiences. You enjoy solving complex problems, leveraging your strong analytical skills and technical aptitude to navigate challenges and find creative solutions. You're naturally curious, and you thrive in environments where you're expected to dive deep into technical issues and continuously learn. You have a strong, self-driven desire to exceed expectations and continuously improve your performance. You have experience with tools like Salesforce, Confluence, G Suite, and enterprise-level technology. A solid understanding of concepts such as relational databases, REST APIs, and writing formulas is a plus.

What We Offer: In addition to NHS coverage, you will have access to supplemental insurance 100% covered (and your dependents covered at 85%). Competitive pension scheme, life insurance, paid leave and sick leave. Complimentary mental health support via Modern Health. Family planning support via Carrot (fertility, adoption, and surrogacy). Flexible and generous time off and sick time benefits. Transportation & Commuter Benefits. Monthly 'Lifestyle Wallet' to use for benefits like personal fitness (e.g., gym memberships, fitness equipment, etc.) to pet care to nutrition coaching, and more. Supplemental reimbursement for Gender Affirmation procedures and services. Legal services - access to online tools to legal forms.

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You will act as the technical advisor on strategic partner-led engagements with Enterprise clients. You will support partners as needed in conducting deep discovery sessions to understand clients' technical environments, business requirements, and integration needs. You will partner with Professional Services to ensure consistency in best practices across all delivery teams. You will provide ongoing technical guidance and troubleshooting support for Partners throughout the implementation lifecycle. You will gather and synthesise partner and customer feedback to inform product roadmap, partnership strategy and partner enablement. You will manage and mitigate technical escalations that arise within partner-delivered engagements.

You will champion the integration of AI capabilities within partner solutions, including agentic driven workflows. You will ensure partners leverage Airtable's AI features to build innovative use cases that demonstrate cutting-edge capabilities. You will advise partners on AI/ML best practices, responsible AI implementation, and emerging technologies that enhance the Airtable platform. You will stay current with developments in generative AI, machine learning, and automation technologies relevant to the low-code/no-code space. You will create thought leadership content showcasing Partner built AI-powered solutions built on Airtable.

You will serve as the technical subject matter expert on Airtable's platform for services and systems integration partners. You will design and deliver technical training programs, workshops, and certifications that enable partners to architect and implement Enterprise-grade Airtable solutions. You will create technical enablement content including reference architectures, implementation guides, and build best practice documentation. You will create standardized QA models and lead technical audits and reviews of partner-delivered solutions to ensure quality, performance, and adherence to Airtable standards. You will support Partner Success Managers in qualifying additional delivery partnerships that expand Airtable's capabilities and reach.

You will establish technical standards, templates, and frameworks that partners can leverage across multiple client engagements. You will identify and surface trends, common patterns, and opportunities for productization based on partner and customer feedback. You will collaborate with Product, Engineering, and GTM teams to influence platform capabilities that support partner success. You will contribute to the growth and maturation of our Partner Solutions Architecture practice as we scale.

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Your responsibilities will include:

• Deeply understanding clients' business processes, requirements, and pain points; advising on best practices for integrating Airtable into their workflow.
• Advising customers on the creation and management of their data governance models from license administration through long-term solution maintenance.
• Developing solution architecture designs, implementation plans, and project timelines that align with clients' objectives and requirements.
• Providing technical guidance and support to clients and internal teams throughout the implementation process, addressing concerns or issues that arise.
• Managing project plans when delivering single consultant engagements ensuring on time delivery, risk mitigation, and regular project communications.
• Partnering with Airtable Engagement Managers to validate scope for professional services engagements.
• Partnering with other services and partner team members on larger engagements.
• Partnering with Product and Engineering to provide feedback from customer engagements on critical features and platform improvements.
• Mentoring Solution Architects and Delivery Consultants, sharing solution design frameworks and best practices.

To be successful in this role, you will need to have:

• 5+ years of solution engineering, consulting or implementation experience supporting Enterprise SaaS platforms.
• 3-4 years of experience in a professional services or consulting role.
• Experienced in solution architecture, with a background in Airtable build (highly preferred), delivery, and project management is a must.
• At least Experimenter-level AI fluency, you’ve built or meaningfully automated a task using AI (e.g., via custom scripts, GPT workflows, or Airtable automations enhanced by LLMs).
• Well-versed in database design and governance best practices and familiar with the Enterprise SaaS technology landscape.
• Ability to understand and customise messaging and consulting across verticals, use cases and geographies.
• Excellent communication skills: you can modulate your style to engage stakeholders of varying seniority and technical backgrounds, and you deliver compelling presentations and product demonstrations.
• Highly collaborative team player who is comfortable navigating ambiguity and thrives collaborating with a broad range of cross-functional teams.
• Ability to adapt to new technologies and learn quickly; previous experience with Airtable is required.
• Customer focused mindset with a track record of driving adoption, satisfaction, and business outcomes.

In addition to the above, you will also have access to a range of benefits, including:

• In addition to NHS coverage, you will have access to supplemental insurance 100% covered (and your dependents covered at 85%)
• Competitive pension scheme, life insurance, paid leave and sick leave
• Complimentary mental health support via Modern Health
• Family planning support via Carrot (fertility, adoption, and surrogacy)
• Flexible and generous time off and sick time benefits
• Transportation & Commuter Benefits
• Monthly “Lifestyle Wallet” to use for benefits like personal fitness (e.g., gym memberships, fitness equipment, etc.) to pet care to nutrition coaching, and more.
• Supplemental reimbursement for Gender Affirmation procedures and services
• Legal services - access to online tools to legal forms

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Responsibilities:

• Own the program strategy, sequencing, and integrated delivery of AI-driven Self-Service Fan Care initiatives, translating product and business strategy into coordinated execution and measurable fan and business outcomes across teams and timelines.
• Define program objectives and translate them into actionable outcomes with clear success metrics (e.g., adoption, efficiency, satisfaction).
• Build and maintain program roadmaps, integrating cross-functional inputs and ensuring transparency at all levels.
• Partner with product, engineering, design, operations, and business leaders to prioritise and sequence initiatives, driving trade-off decisions that maximise fan and business impact.
• Track and manage program delivery costs and vendor dependencies
• Develop close working relationships with a broad set of EA teams that will contribute to the program, including studios, to drive program delivery, adoption and program success.
• Provide leadership visibility into program progress, risks, and opportunities — influencing decision-making at the collaborator, team and executive level.
• Be responsible for roll-out readiness, communications and enablement
• Lead retrospectives and continuous improvement efforts to scale learnings across initiatives.

Qualifications:

• 5+ years of program management experience, ideally within global and cross-functional teams.
• Success leading long term programs across a global organisation.
• Success identifying key program deliverables and achieving them.
• Success in agile development and rapid experimentation to encourage speed, iterations and learnings that adapt to rapidly changing fan expectations and market conditions.
• Fluency in business tools such as Google Suite, Jira, and Airtable.
• Experience managing AI-related programs or projects is a plus.

About Electronic Arts

We're proud to have an extensive portfolio of games and experiences, locations around the world, and opportunities across EA. We value adaptability, resilience, creativity, and curiosity. From leadership that brings out your potential, to creating space for learning and experimenting, we empower you to do great work and pursue opportunities for growth.

We adopt a holistic approach to our benefits programs, emphasising physical, emotional, financial, career, and community wellness to support a balanced life. Our packages are tailored to meet local needs and may include healthcare coverage, mental well-being support, retirement savings, paid time off, family leaves, complimentary games, and more. We nurture environments where our teams can always bring their best to what they do.

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What you'll do

Manage day-to-day artist scheduling, task assignments, and project tracking to meet delivery goals.

• Collaborate with the Development Director to maintain the artist resource plan and adjust allocations as priorities shift.
• Ensure project milestones are met by proactively identifying risks and escalating issues when needed.

What you need

• 4+ years of production experience in a creative, marketing, or game development environment, with a focus on scheduling, resource coordination, or production management.

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