Your primary responsibility will be to lead conversation design and strategy for a multi-agent AI powered Pinterest Business Assistant to help business users (merchants, advertisers, and agencies) create inspired content, connect with customers, and achieve their business goals.

To succeed in this role, you'll need to act as the voice of the user by becoming an expert in our business products and leveraging research to inform the design of the AI assistant. You'll also drive improvements in prompt and skill management, owning the process from conception to production, and rapidly adapting to new technologies.

In addition to your technical skills, you'll need to be able to collaborate cross-functionally with researchers, product managers, engineers, and stakeholders to establish conversational, cohesive experiences with a unified voice. You'll apply systematic thinking to your work, contributing to scalable, consistent design patterns, and participating in critique to strengthen your designs.

As a Sr. Staff GenAI Content & Conversational Designer, you'll actively seek learning opportunities to grow your craft, define success metrics for novel AI features, and obsess over building trustworthy, high-impact AI systems.

We're looking for someone with a strong background in user-focused product conversation and content design, with experience shaping content for multi-disciplinary projects. You should have experience with LLMs, prompt shaping/engineering and working on AI product flows and with agentic systems. A portfolio demonstrating breadth and creativity and proven experience in content design, design thinking and product strategy is essential.

This position is not eligible for relocation assistance. You'll need to be in the office for in-person collaboration 1-2 times/quarter, and therefore can be situated anywhere in the country.

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