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You&#39;ll balance people leadership, strategic direction, and hands-on customer impact - driving excellence in post-sales outcomes and ensuring your team consistently delivers measurable value to customers and the business.</p>\n<p>You will:</p>\n<ul>\n<li>Lead, coach, and develop a high-performing CS team, owning team and regional NRR performance, customer retention, and expansion goals.</li>\n</ul>\n<ul>\n<li>Act as a player-coach: directly manage priority accounts, join key customer conversations, and model best-in-class success practices.</li>\n</ul>\n<ul>\n<li>Lead by example in complex post-sales and renewal cycles, unblocking issues, driving adoption, and identifying expansion opportunities.</li>\n</ul>\n<ul>\n<li>Set strategic direction for the team, aligning customer success initiatives with company goals and market trends.</li>\n</ul>\n<ul>\n<li>Monitor and optimize delivery quality across all accounts, ensuring consistency, excellence, and predictability in customer outcomes, implementing scalable processes that improve accuracy, visibility, and operational efficiency.</li>\n</ul>\n<ul>\n<li>Design and implement repeatable playbooks for renewals, upsells, and adoption; automate workflows and tools to scale team impact.</li>\n</ul>\n<ul>\n<li>Own the ongoing development and optimization of best practices for Enterprise, Commercial and Scale playbooks, ensuring consistent execution, measurable impact, and continuous refinement as the business evolves.</li>\n</ul>\n<ul>\n<li>Build and maintain executive-level relationships across priority accounts, serving as a strategic advisor and customer advocate in internal and external forums.</li>\n</ul>\n<ul>\n<li>Represent the voice of the customer in leadership discussions, influencing roadmap, operations, and revenue strategies.</li>\n</ul>\n<ul>\n<li>Partner with APAC GTM &amp; cross functional leadership to align organizational objectives, drive cross-functional initiatives, and ensure cohesive execution across customer success, sales, and operations teams.</li>\n</ul>\n<p>Requirements:</p>\n<ul>\n<li>10+ years of experience in Customer Success or post-sales roles within SaaS, ideally some of this with accounts in APAC regions</li>\n</ul>\n<ul>\n<li>Deep understanding and experience successfully managing customer relationships within the APAC region</li>\n</ul>\n<ul>\n<li>Demonstrated technical acumen with the ability to upskill and enable the team - fostering confidence in navigating product capabilities, integrations, and data insights to strengthen customer outcomes.</li>\n</ul>\n<ul>\n<li>8+ years of direct people leadership experience - managing CSMs, driving team quota, and developing talent through coaching and enablement. Passion for developing people and building a high-performance, feedback-driven culture grounded in accountability, learning, and customer impact.</li>\n</ul>\n<ul>\n<li>Strong player-coach mindset: comfortable managing key accounts directly while leading others to excel in their own portfolios.</li>\n</ul>\n<ul>\n<li>Demonstrated success in exceeding renewal, expansion, and NRR goals through effective customer engagement and strategic account management.</li>\n</ul>\n<ul>\n<li>Expertise in CS methodologies and best practices (e.g. success planning, adoption frameworks, ROI storytelling, executive alignment).</li>\n</ul>\n<ul>\n<li>Strong analytical and operational skills: adept at using data to identify performance trends, optimise workflows, and forecast outcomes.</li>\n</ul>\n<ul>\n<li>Strong builder mindset - you thrive in building from scratch, redefining processes and playbooks, and operating with an AI-first mindset</li>\n</ul>\n<ul>\n<li>Language requirements: Must be fluent in English. Second language (Mandarin or Japanese) a plus</li>\n</ul>\n<ul>\n<li>Bonus: Hands-on with GTM tools (Salesforce, Gong, Sigma, Clay) and excited about building with AI Native tools like Claude, Lovable and n8n</li>\n</ul>\n<p style=\"margin-top:24px;font-size:13px;color:#666;\">XML job scraping automation by <a href=\"https://yubhub.co\">YubHub</a></p>","url":"https://yubhub.co/jobs/job_1e48af24-bb7","directApply":true,"hiringOrganization":{"@type":"Organization","name":"ElevenLabs","sameAs":"https://elevenlabs.io","logo":"https://logos.yubhub.co/elevenlabs.io.png"},"x-apply-url":"https://elevenlabs.io/careers/8bd5d5a6-f9b0-48fc-a016-4404e06a0d8a/customer-success-lead-apac","x-work-arrangement":"remote","x-experience-level":"senior","x-job-type":"full-time","x-salary-range":null,"x-skills-required":["Customer Success","Post-Sales","SaaS","Technical Acumen","People Leadership","Strategic Direction","Hands-on Customer Impact","Data Insights","Product Capabilities","Integrations","GTM Tools","AI Native Tools"],"x-skills-preferred":["Gong","Sigma","Clay","Claude","Lovable","n8n"],"datePosted":"2026-04-24T13:13:59.694Z","jobLocation":{"@type":"Place","address":{"@type":"PostalAddress","addressLocality":"Singapore"}},"jobLocationType":"TELECOMMUTE","employmentType":"FULL_TIME","occupationalCategory":"Engineering","industry":"Technology","skills":"Customer Success, Post-Sales, SaaS, Technical Acumen, People Leadership, Strategic Direction, Hands-on Customer Impact, Data Insights, Product Capabilities, Integrations, GTM Tools, AI Native Tools, Gong, Sigma, Clay, Claude, Lovable, n8n"}]}