{"version":"0.1","company":{"name":"YubHub","url":"https://yubhub.co","jobsUrl":"https://yubhub.co/jobs/skill/ai-fundamentals"},"x-facet":{"type":"skill","slug":"ai-fundamentals","display":"AI fundamentals","count":2},"x-feed-size-limit":100,"x-feed-sort":"enriched_at desc","x-feed-notice":"This feed contains at most 100 jobs (the most recently enriched). For the full corpus, use the paginated /stats/by-facet endpoint or /search.","x-generator":"yubhub-xml-generator","x-rights":"Free to redistribute with attribution: \"Data by YubHub (https://yubhub.co)\"","x-schema":"Each entry in `jobs` follows https://schema.org/JobPosting. YubHub-native raw fields carry `x-` prefix.","jobs":[{"@context":"https://schema.org","@type":"JobPosting","identifier":{"@type":"PropertyValue","name":"YubHub","value":"job_3b1adcad-a4c"},"title":"Enterprise Customer Support Specialist","description":"<p>We are looking for an experienced Enterprise Customer Support Specialist who can marry deep product expertise with a passion for scaling world-class support through automation. You will be the primary advocate for our Enterprise Pro customers, helping them maximize value, troubleshooting complex issues, and feeding their insights straight into future product development.</p>\n<p><strong>Responsibilities</strong></p>\n<ul>\n<li>Work directly with enterprise customers,via tickets, Slack, and sometimes calls,to diagnose and resolve their most complex technical and product questions, acting as the “last line of defense” before Product and Engineering step in.</li>\n</ul>\n<ul>\n<li>Leverage Perplexity’s own AI tooling and workflow automations to democratize world-class support at scale, continuously identifying opportunities to replace repetitive tasks with agentic, self-service solutions that feel personalized.</li>\n</ul>\n<ul>\n<li>Build durable relationships with Enterprise users, advising on best practices, capturing structured feedback, and championing customer needs in roadmap discussions.</li>\n</ul>\n<ul>\n<li>Own end-to-end troubleshooting: reproduce issues, isolate root causes, collaborate with engineers, and communicate clear, low-jargon explanations.</li>\n</ul>\n<ul>\n<li>Design and maintain detailed use-case flows, playbooks, and internal runbooks that empower teammates and customers to solve recurring challenges faster.</li>\n</ul>\n<ul>\n<li>Create and update external documentation (FAQs, help center, guides, tutorials) and internal knowledge bases to ensure information is discoverable and up-to-date.</li>\n</ul>\n<ul>\n<li>Track and report support KPIs (response time, CSAT, resolution rates) and propose data-driven process improvements.</li>\n</ul>\n<ul>\n<li>Participate in an on-call rotation,including some holidays or weekends,to guarantee timely global coverage.</li>\n</ul>\n<p><strong>Requirements</strong></p>\n<ul>\n<li>Minimum 3+ years in B2B enterprise customer support with exposure to U.S. and E.U. markets, or similar fast-paced tech environments.</li>\n</ul>\n<ul>\n<li>Hands-on experience prompting large-language models, plus a solid grasp of AI fundamentals (tokens, context windows, embeddings, latency vs. cost trade-offs, etc.).</li>\n</ul>\n<ul>\n<li>Ability to translate complex technical concepts,APIs, SSO/SAML, cloud integrations,into clear, actionable guidance for non-technical stakeholders.</li>\n</ul>\n<ul>\n<li>Demonstrated strength in critical thinking, rapid context-switching, and ruthless prioritization when juggling multiple escalations.</li>\n</ul>\n<ul>\n<li>Proficiency with modern support platforms (Intercom, Zendesk, Jira) and basic data-analysis tools (e.g., SQL, Looker, Snowflake).</li>\n</ul>\n<ul>\n<li>Exceptional written and spoken English; business-level fluency in at least one additional language such as Spanish, French, or German is strongly preferred.</li>\n</ul>\n<ul>\n<li>Passion for continuous learning, high ownership, and a “do-what-it-takes” mindset in ambiguous situations.</li>\n</ul>\n<p><strong>Bonus Points</strong></p>\n<ul>\n<li>Prior experience supporting AI, search, or knowledge-management products.</li>\n</ul>\n<ul>\n<li>Familiarity with payment platforms (Stripe), enterprise identity (SSO/OAuth), and API integrations.</li>\n</ul>\n<ul>\n<li>Knowledge of enterprise cloud-storage ecosystems (Google Drive, SharePoint, Dropbox) and data-governance best practices.</li>\n</ul>\n<p><strong>Why Perplexity?</strong></p>\n<ul>\n<li>Impact at Scale – Your work directly influences hundreds of enterprise clients and millions of end-users at an unprecedented scale to encourage personalized support</li>\n</ul>\n<ul>\n<li>Velocity &amp; Ownership – Ship improvements quickly in a culture that values curiosity, speed, and quality</li>\n</ul>\n<ul>\n<li>Cutting-Edge Tech – Operate at the forefront of applied LLMs and help invent how AI can redefine customer support itself.</li>\n</ul>\n<p style=\"margin-top:24px;font-size:13px;color:#666;\">XML job scraping automation by <a href=\"https://yubhub.co\">YubHub</a></p>","url":"https://yubhub.co/jobs/job_3b1adcad-a4c","directApply":true,"hiringOrganization":{"@type":"Organization","name":"Perplexity","sameAs":"https://www.perplexity.ai/","logo":"https://logos.yubhub.co/perplexity.ai.png"},"x-apply-url":"https://jobs.ashbyhq.com/perplexity/111dfa6f-e6f3-45b6-9de4-69e4a28e3f12","x-work-arrangement":"hybrid","x-experience-level":"senior","x-job-type":"Full time","x-salary-range":"$110K – $130K","x-skills-required":["large-language models","AI fundamentals","modern support platforms","basic data-analysis tools","exceptional written and spoken English"],"x-skills-preferred":["prior experience supporting AI, search, or knowledge-management products","familiarity with payment platforms (Stripe), enterprise identity (SSO/OAuth), and API integrations","knowledge of enterprise cloud-storage ecosystems (Google Drive, SharePoint, Dropbox) and data-governance best practices"],"datePosted":"2026-04-24T13:11:51.653Z","jobLocation":{"@type":"Place","address":{"@type":"PostalAddress","addressLocality":"San Francisco; New York City"}},"employmentType":"FULL_TIME","occupationalCategory":"Engineering","industry":"Technology","skills":"large-language models, AI fundamentals, modern support platforms, basic data-analysis tools, exceptional written and spoken English, prior experience supporting AI, search, or knowledge-management products, familiarity with payment platforms (Stripe), enterprise identity (SSO/OAuth), and API integrations, knowledge of enterprise cloud-storage ecosystems (Google Drive, SharePoint, Dropbox) and data-governance best practices","baseSalary":{"@type":"MonetaryAmount","currency":"USD","value":{"@type":"QuantitativeValue","minValue":110000,"maxValue":130000,"unitText":"YEAR"}}},{"@context":"https://schema.org","@type":"JobPosting","identifier":{"@type":"PropertyValue","name":"YubHub","value":"job_4f66126c-72e"},"title":"AI Deployment Engineer, Startups","description":"<p>We are seeking a technically proficient, product-minded engineer to help push the frontier of advanced AI with our strategic startup customers. You&#39;ll work with some of the most exciting AI startups in the world, helping them optimize their own systems and turning those learnings into durable improvements across OpenAI’s research and products.</p>\n<p>This role is well suited to engineers who are equally comfortable debugging a workflow, iterating on prompts or agents, designing evaluations, and collaborating across research and product. You should be excited by ambiguous, high-impact problems and motivated by the opportunity to shape how advanced AI systems improve in practice.</p>\n<p>In this role, you will:</p>\n<ul>\n<li>Work directly with strategic startup customers to understand critical workflows, uncover failure modes, and identify high-impact opportunities for improvement.</li>\n<li>Prototype and iterate on prompts, agents, and workflow designs to better understand system behavior and unlock customer value.</li>\n<li>Synthesize and deliver valuable feedback to the Product and Research teams, turning real usage patterns into clear, reproducible evals, benchmarks, and technical artifacts that improve model and product quality and ensure customer-grounded learnings influence roadmap and model development.</li>\n<li>Build repeatable tools, patterns, and evaluation approaches that raise the quality bar across multiple use cases.</li>\n<li>Operate with strong judgment in ambiguous environments, balancing immediate technical problem-solving with longer-term system improvement.</li>\n<li>Build relationships within the startup ecosystem, serving as a technical partner to both individual customers and the broader community.</li>\n<li>Create technical presentations, demos, and other forms of community engagement with top developers and startups around the region.</li>\n</ul>\n<p>You’ll thrive in this role if you:</p>\n<ul>\n<li>Have strong software engineering &amp; AI fundamentals. For example, experience as a software engineer, ML engineer, Data Scientist or equivalent. Experience shipping production systems end-to-end is a strong plus.</li>\n<li>Have familiarity with, or interest in, model training pipelines and reinforcement learning.</li>\n<li>Have experience building AI applications, agents, or evaluation systems, and can reason clearly about model behavior in complex workflows.</li>\n<li>Are comfortable working directly with highly technical users and translating their challenges into concrete technical signals.</li>\n<li>Can move fluidly between prototyping, debugging, evaluation design, and cross-functional collaboration.</li>\n<li>Communicate clearly across technical and non-technical audiences.</li>\n<li>Bring high agency, strong product sense, and a bias toward building durable improvements rather than one-off fixes</li>\n<li>Enjoy having some days where you engage in community events and present to large audiences, and other days where you go deep on specific customer problems.</li>\n<li>Speak multiple languages: Strong proficiency in English is required. Additional proficiency in Mandarin, Korean, and/or Japanese is a nice to have.</li>\n</ul>\n<p style=\"margin-top:24px;font-size:13px;color:#666;\">XML job scraping automation by <a href=\"https://yubhub.co\">YubHub</a></p>","url":"https://yubhub.co/jobs/job_4f66126c-72e","directApply":true,"hiringOrganization":{"@type":"Organization","name":"OpenAI","sameAs":"https://openai.com/","logo":"https://logos.yubhub.co/openai.com.png"},"x-apply-url":"https://jobs.ashbyhq.com/openai/16df5b48-917d-41d8-b0c6-dbfdf11400f7","x-work-arrangement":"hybrid","x-experience-level":"mid","x-job-type":"Full time","x-salary-range":null,"x-skills-required":["software engineering","AI fundamentals","model training pipelines","reinforcement learning","AI applications","agents","evaluation systems"],"x-skills-preferred":[],"datePosted":"2026-04-24T12:19:45.669Z","jobLocation":{"@type":"Place","address":{"@type":"PostalAddress","addressLocality":"Singapore"}},"employmentType":"FULL_TIME","occupationalCategory":"Engineering","industry":"Technology","skills":"software engineering, AI fundamentals, model training pipelines, reinforcement learning, AI applications, agents, evaluation systems"}]}