All full-time employees receive competitive base pay, benefits, and equity (RSUs) , because everyone who helps build Gusto should share in its success. Offer amounts are determined by role, level, and location. Learn more about our Total Rewards philosophy.

AI is a fundamental part of how work gets done at Gusto. We expect all team members to actively engage with AI tools relevant to their role and grow their fluency as the technology evolves. AI experience requirements vary by role and will be assessed during the interview process.

Are you looking for an opportunity to transform a business? Gusto is looking for a strategic, customer-focused leader to leverage customer feedback and operational key metrics to develop actionable insights and strategies that shape our product and service, and positively impact customer love. Working with the Product, Engineering, Design and Customer Experience teams, you will be expected to tackle both highly strategic and deeply operational initiatives to deliver value for customers and Gusto. You’ll be customer-obsessed, business-minded, strategic, detail-oriented, and highly creative.

In this role, you'll help stand up the operational and service foundation for a new Gusto product, using both deep human judgment and emerging AI tools to move faster and make better decisions. If this sounds exciting to you, we’d love to connect!

The Benefits Product Operations team at Gusto is made up of committed, creative, collaborative people who care deeply about our mission to enable Benefits for all small and mid-sized businesses and their employees. We’re a highly cross-functional team focused on ensuring our product and service are co-designed and co-developed along the product lifecycle to deliver a best in class customer experience; Gusto is listening to, synthesizing and acting on customer and front-line team feedback; and that cross-functional teams are collaborating and swimming together to build the best version of Gusto for our customers.

Here’s what you’ll do day-to-day:

Shape and support product development and its integration into service strategy for existing customers across the product lifecycle, in collaboration with Engineering, Design, Product Management, and Customer Experience teams.

Understand our product and end-to-end service experience and organizations in intimate detail, including internal and external pain points and feedback. Collaborate to ensure customer support considerations are integrated into broader company decisions.

Lead and partner on product launches between Product Management and Customer Experience (CX) teams to ensure readiness and deliver insights post-launch to ensure a positive experience for customers and internal teams.

Provide business insights and recommendations based on quantitative and qualitative data to influence strategy and operational design in both product and service roadmaps.

Identify and drive cross-functional initiatives that will deliver value for customers and Gusto. Help develop and communicate a clear roadmap for enhancing service capabilities and experiences.

Hypothesis-driven problem solving to drive our business.

Contribute to advancing the Product Operations craft at Gusto and build AI fluency within the team:

Model how to use AI tools to accelerate service design, insight synthesis, and agent-driven operational workflows.

Identify and build AI-assisted operational workflows, including agents, to accelerate VoC synthesis, launch readiness monitoring, and cross-functional signal aggregation.

Use AI tools to prototype service solutions and surface requirements faster, compressing the feedback loop between customer signal and product/service response , before full engineering investment.

Here’s what we're looking for:

10+ years of relevant work experience at growing startups in operating roles (i.e., biz ops/strategy roles, product operations, project/program management, and/or consulting):

Experience scaling service strategy alongside growing SaaS products, including incubating products, building and managing product betas, and/or integrating new products into a scalable best-in-class service model.

Highly adaptable and resilient to changes in business needs or requirements, with the ability to navigate challenges and make decisions even when information is incomplete.

Demonstrated self-starter and organized problem-solver. Self-sufficient, resourceful, and bias for action towards continuous improvement.

Experienced with managing a variety of cross-functional stakeholders on complex strategic initiatives, including influencing senior leaders in Product or Customer Experience orgs.

Strong data literacy and results-orientation, with the ability to identify the right questions, interpret quantitative and qualitative signals, and translate findings into decisions , including comfort using AI-assisted tools for analysis and synthesis.

Excellent written and verbal communication skills, with the ability to effectively communicate complex subjects to both technical and non-technical audiences.

Demonstrated AI fluency in an operational and product context , comfort using AI tools to synthesize qualitative data, identify automation opportunities in service workflows, and building or directing AI agents to reduce manual operational lift:

Experience prototyping with AI (e.g., Claude, Cursor, Codex or similar) is a plus.

Experience with service design and/or service blueprinting.

Experience working in the healthcare or benefits space (PEO, health insurance, etc.) is a plus; candidates with new product incubation experience in any complex regulated space are strongly encouraged to apply.

Our cash compensation amount for this role is $148,000/yr to $182,000/yr in Denver, and $167,000/yr to $217,000/yr for San Francisco & New York. Final offer amounts are determined by multiple factors including candidate location, experience and expertise and may vary from the amounts listed above.

Gusto has physical office spaces in Denver, San Francisco, and New York City. Employees who are based in those locations will be expected to work from the office on designated days approximately 2-3 days per week (or more depending on role). The same office expectations apply to all Symmetry roles, Gusto's subsidiary, whose physical office is in Scottsdale. Note: The San Francisco office expectations encompass both the San Francisco and San Jose metro areas. When approved to work from a location other than a Gusto office, a secure, reliable, and consistent internet connection is required. This includes non-office days for hybrid employees.

Our customers come from all walks of life and so do we. We hire great people from a wide variety of backgrounds, not just because it's the right thing to do, but because it makes our company stronger. If you share our values and our enthusiasm for small businesses, you will find a home at Gusto. Gusto is proud to be an equal opportunity employer. We do not discriminate in hiring or any employment decision based on race, color, religion, national origin, age, sex (including pregnancy, childbirth, or related medical conditions), marital status, ancestry, physical or mental disability, genetic information, veteran status, gender identity or expression, sexual orientation, or other applicable legally protected characteristic.

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Location: Dublin, Ireland

Department: Sales

Job Description:

Intercom is the AI Customer Service company on a mission to help businesses provide incredible customer experiences. Our AI agent Fin, the most advanced customer service AI agent on the market, lets businesses deliver always-on, impeccable customer service and ultimately transform their customer experiences for the better.

Fin can also be combined with our Helpdesk to become a complete solution called the Intercom Customer Service Suite, which provides AI enhanced support for the more complex or high touch queries that require a human agent.

Founded in 2011 and trusted by nearly 30,000 global businesses, Intercom is setting the new standard for customer service.

Driven by our core values, we push boundaries, build with speed and intensity, and consistently deliver incredible value to our customers.

What's the opportunity?

Intercom's Global Sales Organization is rapidly evolving, and the GTM Enablement team is expanding to support. In this critical new role, you will solve the "Last Mile" gap in technical readiness, serving as the bridge between R&D, Product, and our customer-facing Solutions teams.

As the Senior Product Enablement Manager (Solutions), you will act as the single-threaded owner of the technical education strategy for our Solutions organization (CSMs, SEs, and Professional Services).

You will be responsible for translating our rapid product innovation and AI capabilities into clear, scalable enablement that accelerates adoption and strengthens customer outcomes.

This role is distinct from GTM Strategy; while they architect the commercial plan, you will own the early-stage positioning, solutions readiness, and technical fluency required to ensure our teams understand how our products work and how to deliver them effectively.

What will I be doing?

Reporting to the GTM Enablement leadership, you will partner directly with R&D and Product Management to build and deliver a comprehensive technical enablement program.

Technical Education Strategy & Curriculum - Developing a scalable and repeatable strategy for the technical education of AEs, RMs, CSMs, SEs, and Professional Services.

Creating and maintaining a full suite of technical training materials, including hands-on labs, documentation, and how-to guides.

Leading and facilitating technical training sessions, both live and on-demand, including "Train the Trainer" programs and new product release training.

AI Fluency & Certification - Owning the AI Fluency Program, creating a unified baseline of understanding regarding our AI capabilities (Fin) across the GTM organization.

Building and operationalizing a scalable certification framework that integrates AI learning objectives and continuous upskilling into onboarding and ongoing enablement.

Ensuring every GTM role is fluent in AI and able to guide customers through AI-driven change management and adoption.

Cross-Functional Partnership (R&D Bridge) - Serving as the primary liaison between R&D and the Solutions teams, translating product functionality and architecture into digestible, actionable training content.

Acting as the primary conduit for feedback from the Solutions teams back to R&D and Product, synthesizing field insights to help inform the product roadmap.

What skills do I need?

• 5+ years in Sales Enablement, Solutions Engineering, Technical Training, or a related role in a SaaS organization.

A strong technical aptitude with the ability to bridge R&D and GTM, translating complex technical details into clear guidance for customer-facing teams.

Experience designing and delivering technical curriculum, including hands-on labs, certifications, and self-paced learning interventions.

Deep understanding of the "Solutions" function (CSMs, SEs, Professional Services) and the technical readiness required to drive customer adoption and retention.

The ability to work cross-functionally and build trusted relationships with Product Managers, R&D, and GTM leadership.

Excellent communication and presentation skills, with an intuitive sense for delivering the right technical information at the right time.

Analytical mindset with the ability to measure technical proficiency and report on the effectiveness of certification programs

Bonus skills & attributes

• Experience at a high-growth SaaS company.

Familiarity with AI technology and experience enabling teams on AI-driven products.

Background in instructional design or technical writing.

Experience using tools like Salesforce, Gong, or modern LMS platforms (e.g., Workramp, Highspot).

Experience working in a globally distributed team.

Benefits

We are a well-treated bunch, with awesome benefits! If there’s something important to you that’s not on this list, talk to us!

• Competitive salary and equity in a fast-growing start-up

We serve lunch every weekday, plus a variety of snack foods and a fully stocked kitchen

Regular compensation reviews - we reward great work!

Pension scheme & match up to 4%

Peace of mind with life assurance, as well as comprehensive health and dental insurance for you and your dependents

Flexible paid time off policy

Paid maternity leave, as well as 6 weeks paternity leave for fathers, to let you spend valuable time with your loved ones

If you’re cycling, we’ve got you covered on the Cycle-to-Work Scheme. With secure bike storage too

MacBooks are our standard, but we also offer Windows for certain roles when needed.

#LI-Hybrid

Policies

Intercom has a hybrid working policy. We believe that working in person helps us stay connected, collaborate easier and create a great culture while still providing flexibility to work from home. We expect employees to be in the office at least three days per week.

We have a radically open and accepting culture at Intercom. We avoid spending time on divisive subjects to foster a safe and cohesive work environment for everyone.

As an organization, our policy is to not advocate on behalf of the company or our employees on any social or political topics out of our internal or external communications.

We respect personal opinion and expression on these topics on personal social platforms on personal time, and do not challenge or confront anyone for their views on non-work related topics.

Our goal is to focus on doing incredible work to achieve our goals and unite the company through our core values.

Intercom values diversity and is committed to a policy of Equal Employment Opportunity. Intercom will not discriminate against an applicant or employee on the basis of race, color, religion, creed, national origin, ancestry, sex, gender, age, physical or mental disability, veteran or military status, genetic information, sexual orientation, gender identity, gender expression, marital status, or any other legally recognized protected basis under federal, state, or local law.

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The ideal candidate will have extensive experience with cloud services such as AWS, Google Cloud Platform, or Azure, including services like EC2, S3, RDS, and Lambda. They will also be proficient in using tools such as Terraform, Ansible, or CloudFormation for managing and provisioning cloud infrastructure.

The team is responsible for providing secure, reliable, scalable, and performant infrastructure to Carta's customers and developers. The successful candidate will be a strong communicator who enjoys collaborating to solve complex problems and has familiarity with infrastructure best practices on performance, reliability, and security and their associated tools.

Our stack is Python, Java, Terraform, gRPC, Docker, Kubernetes, Postgres, running on AWS. Come join us!

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Responsibilities:

• Lead Strategic ML/AI Platform Programs: Identify, scope, champion, and deliver high-impact, cross-engineering initiatives critical to advancing Pinterest's ML/AI Platform, GenAI infrastructure, and Agent Platform.
• Operate with an AI-First Execution Mindset: Use GenAI as the default operating model for program execution; producing AI-assisted first drafts of core program artifacts, modernizing high-toil workflows, and synthesizing signals to proactively surface risks, tradeoffs, and escalation paths.
• Prototype AI-Augmented Tools & Workflows: Leverage AI coding assistants to build lightweight solutions that improve decision-making and reduce friction, including dashboards, data analysis, process helpers, and internal tooling.
• Apply Safety-by-Design AI Governance: Follow Pinterest's AI guidance for risk, governance, and compliance; appropriately handling sensitive data, validating AI-generated outputs, documenting assumptions and limitations, and ensuring AI-assisted workflows meet applicable policy and safety expectations before broad adoption.
• Drive Complex Technical Decisions Across Teams: Partner closely with technical domain owners across MLP, Agent Platform (Helix), Core Infra, and Ads to proactively identify, frame, and resolve complex cross-team technical decisions.
• Translate Strategy into Execution: Convert strategic platform priorities into structured, milestone-driven execution plans, operating at both breadth (big picture vision) and depth (driving granular details with engineering teams).
• Shape Planning & Influence Roadmaps: Serve as a thought leader to cross-functional stakeholders during annual and quarterly planning cycles, influencing product and platform roadmap decisions with data-informed perspectives and a deep understanding of organizational priorities and technical tradeoffs.
• Build Scalable Processes & Best Practices: Define, institutionalize, and continuously improve program management processes, frameworks, and tooling, elevating organizational execution capability and enabling teams to operate with greater agility, consistency, and efficiency at scale.
• Drive Cross-Functional Alignment & Communication: Build transparent, adaptive communication channels across Engineering, ML Research, Data Science, Product, Security, and Legal, ensuring stakeholders at all levels have timely, accurate visibility into priorities, status, risks, and decisions.
• Own Program Outcomes End-to-End: Take full accountability for the success of high-impact programs, ensuring measurable delivery through rigorous planning, proactive risk mitigation, and relentless follow-through.

Requirements:

• Experienced Technical Program Manager: 8+ years of TPM or related experience, with a Bachelor's degree in Computer Science or equivalent.
• AI-First Execution Mindset: Demonstrated ability to use GenAI to meaningfully accelerate program planning, operations, and stakeholder communication.
• Workflow Design & AI Fluency: Experience turning repeatable program work into durable, low-toil mechanisms, including strong prompting, vibe coding lightweight scripts and tools, building dashboards, and leveraging agents to improve decision-making and operational throughput.
• Safety-by-Design AI Governance: Comfortable operating within AI governance expectations, including risk assessment, sensitive data handling, model output validation, and auditability.
• ML/AI & Systems Domain Knowledge: Working understanding of Machine Learning, GenAI, LLM serving and inference, AI Agent architectures, DevOps, and systems engineering principles.
• Strategic Vision & Entrepreneurial Leadership: Strong ability to analyze organizational context, anticipate future scenarios, and shape program roadmaps aligned to company-level strategy and OKRs.
• Executive Influence & Thought Leadership: Demonstrated success influencing senior and executive leadership, representing program interests at the highest levels, providing well-reasoned input to critical decisions.
• Analytical Problem-Solving & Risk Mitigation: Strong analytical and decision-making skills with a track record of using data, innovative approaches, and structured frameworks to navigate complexity, resolve ambiguity, and mitigate program risks proactively.
• Operational Excellence at Scale: Demonstrated experience creating and driving efficient, scalable processes and best practices that increase organizational agility.
• Exceptional Communication & Collaboration: Outstanding written, verbal, and interpersonal communication skills, able to distill nuanced, technical concepts for diverse audiences.

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At Gusto, we're on a mission to grow the small business economy. We handle the hard stuff – payroll, health insurance, 401(k)s, and HR – so owners can focus on their craft and their customers.

With teams in Denver, San Francisco, and New York, we support more than 400,000 small businesses nationwide and are building a workplace that reflects the people we serve. All full-time employees receive competitive base pay, benefits, and equity (RSUs) – because everyone who helps build Gusto should share in its success. Offer amounts are determined by role, level, and location.

AI is a fundamental part of how work gets done at Gusto. We expect all team members to actively engage with AI tools relevant to their role and grow their fluency as the technology evolves. AI experience requirements vary by role and will be assessed during the interview process.

About Design at Gusto

Design at Gusto is made up of over 80 creative, collaborative people who care deeply about our mission to empower small businesses and their employees. We're a cross-functional group that is always looking for opportunities to build understanding and empathy for the people who use Gusto. We don't care much about swim lanes and though we care deeply about quality and craft, we are never precious about it. We work closely with cross-functional partners in Product, Engineering, Data, and Marketing to design, build, and ship experiences that make a real difference.

We believe great design can make hard things possible, even delightful. We are building an AI-native design organization – and we mean that seriously. We're looking for designers who are already working this way: using AI to prototype ideas quickly, shorten customer feedback loops, and ship quality UX directly to customers. This isn't a future aspiration – it's how we work now, and it's changing what the design role looks like at Gusto and across the industry.

About the team

Contractors play a huge role in our economy, and are becoming more prevalent every year. Contract work offers flexibility and independence for workers, and hiring contractors helps small business owners scale quickly and access specialized skills. Our Contractors team helps small and medium business owners (SMBs) hire, manage, and pay domestic and international contractors. We also help contractors manage their client engagements and build their own thriving businesses.

About the role

As a staff product designer, you’ll help bring our contractor products to maturity. You’ll be the IC design leader across this area, driving foundational shifts to our platform and customer experiences. This is a unique opportunity to make major experience changes to established, business critical workflows. As part of the cross-functional leadership team, you’ll drive the entire product development process from setting the long-term vision to strategic planning; all the way to launching new features and iterating on existing ones.

Here’s what you’ll do day-to-day:

• Drive end-to-end design strategy and execution across the contractors experience from discovery and visioning through iterative delivery and refinement.

• Partner with product, engineering, research, data, legal, compliance, operations, and support to define problem spaces, align on priorities, and deliver solutions that meet both customer and business needs.

• Translate insights from research and data into intuitive, scalable experiences that support a variety of customer workflows.

• Champion thoughtful, inclusive design by participating in design reviews, sharing feedback, and contributing to design standards and platform quality.

• Bring genuine AI fluency to your design practice, using it to prototype quickly, shorten feedback loops, and improve contractor experiences.

• Mentor and support fellow designers by offering thoughtful critique, sharing knowledge, and contributing to design community initiatives across Gusto.

Here’s what we're looking for:

• 8+ years of product design experience with demonstrated impact in complex domains.

• Proven ability to lead design direction at the product level and influence cross-functional partners.

• Strong collaboration experience with partners in product, engineering, research, and data.

• A portfolio that demonstrates high-quality interaction and visual design with thoughtful consideration for accessibility and end-to-end user experiences.

• Comfort translating ambiguity into clear design decisions and outcomes.

• Strong communication skills with the ability to align teams around shared goals.

• Demonstrated AI fluency in your design practice. You're using AI to move faster, prototype more, and get to better decisions.

Compensation Details

At Gusto, we strive to provide rewards that empower employees to achieve their financial and personal goals. We offer competitive compensation packages with a strong emphasis on equity based compensation (ownership in Gusto). To learn more about Gusto’s compensation philosophy and benefits offerings please view our Total Rewards Approach page.

Our cash compensation range for this role is $146,000/yr to $183,000/yr in Denver & most remote locations, and $177,000/yr to $222,000/yr in San Francisco, Seattle & New York. Final offer amounts are determined by multiple factors, including candidate experience and expertise, and may vary from the amounts listed above.

Gusto has physical office spaces in Denver, San Francisco, and New York City. Employees who are based in those locations will be expected to work from the office on designated days approximately 2-3 days per week (or more depending on role). The same office expectations apply to all Symmetry roles, Gusto's subsidiary, whose physical office is in Scottsdale. Note: The San Francisco office expectations encompass both the San Francisco and San Jose metro areas. When approved to work from a location other than a Gusto office, a secure, reliable, and consistent internet connection is required. This includes non-office days for hybrid employees.

Our customers come from all walks of life and so do we. We hire great people from a wide variety of backgrounds, not just because it's the right thing to do, but because it makes our company stronger. If you share our values and our enthusiasm for small businesses, you will find a home at Gusto.

Gusto is proud to be an equal opportunity employer. We do not discriminate in hiring or any employment decision based on race, color, religion, national origin, age, sex (including pregnancy, childbirth, or related medical conditions), marital status, ancestry, physical or mental disability, genetic information, veteran status, gender identity or expression, sexual orientation, or other applicable legally protected characteristic.

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Pinterest is a social media platform that allows users to discover and save ideas for future reference. With millions of users worldwide, Pinterest is a popular destination for creative ideas, planning, and inspiration.

At Pinterest, we're on a mission to bring everyone the inspiration to create a life they love, and that starts with the people behind the product. We're looking for talented individuals to join our team and help us achieve our goal.

The Strategic Sourcing team at Pinterest is a highly leveraged group with the opportunity to drive meaningful business impact through cost optimization, stronger supplier partnerships, and scalable procurement practices. This role will be a key partner supporting our corporate product and service needs, heavily focused on Workplace/Facilities Legal services, and other G&A related functions.

Responsibilities:

Own the end-to-end sourcing lifecycle for corporate services, including Workplace/Facilities and Legal categories, as well as intake, scoping, market analysis, RFP/RFQ execution, supplier selection, negotiation strategy, contracting support, and ongoing supplier management.

Act as a trusted advisor, work to build strong relationships, translating business requirements into sourcing strategies, and guiding stakeholders through tradeoffs (cost, risk, timeline, service levels).

Lead competitive bidding events (RFPs) and commercial negotiations for significant-spend projects (e.g., facilities services, design & construction support, workplace operations, food services, real estate-related services, legal services/vendors, and other G&A services as needed).

Develop pricing and performance models (global rate cards, SLAs/KPIs, incentives/credits) that drive measurable outcomes and accountability.

Deliver savings and value through cost-reduction initiatives (consolidation, re-bids, renegotiations, demand management, and process improvements), while ensuring continuity of critical operations.

Partner closely with our legal team to support contract reviews and align on risk posture, commercial contract terms, and standardized templates/playbooks.

Manage supplier performance through business reviews, scorecards, and issue resolution,ensuring quality delivery and continuous improvement.

Leverage data, benchmarks, and market intelligence to stay current on industry trends, pricing norms, and supplier landscape changes; provide clear, data-driven recommendations.

Use AI thoughtfully to improve sourcing outcomes,applying AI-enabled tools to accelerate analysis and drafting, surface opportunities, and improve operating efficiency while maintaining appropriate governance and confidentiality.

Requirements:

6–10 years of strategic sourcing/procurement experience, ideally across Workplace/Facilities services and/or professional services (Legal a plus); strong preference for experience in high-growth or fast-paced environments.

Demonstrated success leading RFPs, complex negotiations, and supplier management, with a track record of savings, cost avoidance, and/or measurable value creation.

Strong working knowledge of commercial contracting concepts (SOW/MSA structure, rate cards, SLAs, renewals, termination, liability/risk tradeoffs) and comfort partnering with Legal to move deals to signature.

Strong analytical skills (Google Sheets/Excel); ability to build clear business cases and pricing comparisons.

Excellent written/verbal communication; ability to influence stakeholders and drive alignment across competing priorities.

Highly organized program manager with strong judgment, follow-through, and ability to manage multiple projects simultaneously.

AI fluency and practical application: “default to automation” mindset, comfort using AI/automation to improve sourcing productivity and quality (e.g., spend analysis, supplier research, RFP drafting, summary synthesis, risk flagging), with the ability to validate outputs and handle sensitive information appropriately.

Familiarity with procurement end-to-end systems and contracting tools (e.g., Zip and/or other intake tools, Oracle or equivalent P2P, Ironclad or other CLM, supplier management systems) is a plus.

Education: Bachelor’s degree or equivalent practical experience.

Relocation Statement: This position is not eligible for relocation assistance. Visit our PinFlex page to learn more about our working model.

In-Office Requirement Statement: We recognize that the ideal environment for work is situational and may differ across departments. What this looks like day-to-day can vary based on the needs of each organization or role. This role will need to be in the office for in-person collaboration 1-2 times/quarter and therefore can be situated anywhere in the country.

#LI-REMOTE #LI-MM2

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This role is highly operational in nature, with a strong focus on designing a growing organisation, aligning with cross-functional partners on roles, responsibilities, and ways of working, and partnering with senior leadership to further develop Pinterest's partner marketing capability.

As a player-coach, you will lead key partner marketing workstreams while simultaneously setting the vision, managing resources, and developing the capabilities of your team.

Key Responsibilities:

• Architect a long-term vision for the partner marketing function at Pinterest in partnership with XFN teams.
• Roll up your sleeves to lead key partner marketing workstreams, including events, webinars and content marketing campaigns to increase consideration for Pinterest’s advertising solutions and ultimately drive revenue.
• Create a culture that emphasises constructive feedback, ongoing learning and development, and reinforces its value to the organisation.
• Build tracking mechanisms that create an environment of accountability for the working team's progression.
• Project and plan for resourcing needs and recruit where necessary to deliver results and meet functional short-term and long-term strategic goals.
• Collaborate and influence senior-level cross-functional partners on complex business challenges.
• Leverage AI tools to accelerate the development of partner marketing assets, including event materials, webinar content, and co-marketing campaigns.
• Utilise AI-assisted analytics and reporting tools to surface insights on partner marketing performance, identify trends across campaigns and channels, and make faster, smarter decisions about where to invest resources.

Requirements:

• 15+ years of experience in business marketing, with at least 10 years of experience specifically in partner marketing.
• Proven experience leading teams and the partner marketing capability, ideally at a similar or competitive platform to Pinterest.
• Mastery in influencing, mature decision quality, comfort with ambiguity, values differences, and AI fluency and adaptability.
• Bachelor’s degree in marketing, a related field, or equivalent experience.

Relocation Statement: This position is not eligible for relocation assistance.

In-Office Requirement Statement: This role will need to be in the office for in-person collaboration 1-2 times/quarter and therefore can be situated anywhere in the country.

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Your primary responsibility will be to grow Pinterest revenue sustainably across CPG by building the strategy and action plan for your scope of business, balancing short- and long-term priorities, and driving operational excellence across key metrics. You will use AI-enabled tools and insights to scale your impact,identify growth opportunities across a portfolio, prioritize where to spend time, and make faster, better-informed decisions.

Key responsibilities include:

• Leading a high-performing team of junior and senior Client Partners and Client Account Managers within the Consumer Packaged Goods (CPG) industry, with a focus on Beauty, Health, and Household Care
• Building strong external relationships with senior decision-makers across partner organizations (brands and agencies), establishing trusted partnerships and driving industry thought leadership
• Growing Pinterest revenue sustainably across CPG by building the strategy and action plan for your scope of business, balancing short- and long-term priorities, and driving operational excellence across key metrics
• Using AI-enabled tools and insights to scale your impact,identify growth opportunities across a portfolio, prioritize where to spend time, and make faster, better-informed decisions

To be successful in this role, you will need to have strong experience in advertising sales, media, and/or marketing/brand building, with an established network in the German market,preferably within CPG (Beauty, Health, and Household Care). You will also need to have strong people leadership capabilities; proven people manager experience required.

In addition, you will need to have a deep understanding of how media works, including core KPIs, terminology, and the drivers behind media investment decisions. You will also need to have practical AI fluency and strong adoption mindset: you’re curious, adaptable, and focused on using AI to improve how work gets done (productivity, efficiency, forecasting/pipeline management, and client management),not “AI for AI’s sake.”

The salary for this role is not specified.

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This isn't just about event management; it's about harnessing strategic creativity to lead a high performing team in an era where AI is redefining what's possible. You will design the physical touchpoints and experiences that bring our technology to life, build trust in our mission, and foster the deep, interdisciplinary collaboration required to 'solve intelligence'.

As the Global Event Programs Lead, you will report directly to the Director of Global Events and Experiences, partner closely with the Event Operations Lead, and lead a team of 8 dedicated event managers. This role is global covering Americas, EMEA and APAC.

Key Responsibilities:

• Design a global events portfolio that mirrors GDM's position on the frontier of science and technology.

• Cultivate trusted relationships with senior internal stakeholders, providing expert partnership and thought leadership to teams across Google DeepMind and Google.

• Ensure flawless delivery by employing best-in-class event project management and operational rigor.

• Drive impact by constantly iterating and innovating event formats at pace to increase engagement.

• Maintain curiosity in the AI landscape and events industry, using global insights to inform our engagement strategy.

• Lead and develop a team of 8 event managers based in London, UK and Mountain View, California.

• Deputise for the Director of Global Events & Experiences when required.

• Agency/Vendor management, budget management, and compliance with health, safety, and security governance.

About You:

• Senior-level experience leading complex internal and external event programmes, ideally within a high-growth technology or scientific environment.

• AI Fluency: A deep curiosity for the AI landscape and a track record of using emerging technology to enhance human connection.

• The ability to 'join the dots' across a complex global organisation, moving beyond execution to design holistic strategies that maximise impact.

• A proven mentor who can inspire a team of 8 across different time zones, fostering a culture of excellence and bold experimentation.

• A creative mindset with the ability to take nascent, complex scientific concepts and translate them into world-class tangible experiences.

• A confident and influential communicator who builds trusted partnerships with senior leadership, stakeholders and partners.

• Resilience & Agility: The ability to lead through ambiguity and change, in a fast-paced, high-stakes environment.

• Exceptional project and budget management skills

• A collaborative, inclusive approach

• Flexibility to travel internationally.

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Your responsibilities will include:

• Deeply understanding clients' business processes, requirements, and pain points; advising on best practices for integrating Airtable into their workflow.
• Advising customers on the creation and management of their data governance models from license administration through long-term solution maintenance.
• Developing solution architecture designs, implementation plans, and project timelines that align with clients' objectives and requirements.
• Providing technical guidance and support to clients and internal teams throughout the implementation process, addressing concerns or issues that arise.
• Managing project plans when delivering single consultant engagements ensuring on time delivery, risk mitigation, and regular project communications.
• Partnering with Airtable Engagement Managers to validate scope for professional services engagements.
• Partnering with other services and partner team members on larger engagements.
• Partnering with Product and Engineering to provide feedback from customer engagements on critical features and platform improvements.
• Mentoring Solution Architects and Delivery Consultants, sharing solution design frameworks and best practices.

To be successful in this role, you will need to have:

• 5+ years of solution engineering, consulting or implementation experience supporting Enterprise SaaS platforms.
• 3-4 years of experience in a professional services or consulting role.
• Experienced in solution architecture, with a background in Airtable build (highly preferred), delivery, and project management is a must.
• At least Experimenter-level AI fluency, you’ve built or meaningfully automated a task using AI (e.g., via custom scripts, GPT workflows, or Airtable automations enhanced by LLMs).
• Well-versed in database design and governance best practices and familiar with the Enterprise SaaS technology landscape.
• Ability to understand and customise messaging and consulting across verticals, use cases and geographies.
• Excellent communication skills: you can modulate your style to engage stakeholders of varying seniority and technical backgrounds, and you deliver compelling presentations and product demonstrations.
• Highly collaborative team player who is comfortable navigating ambiguity and thrives collaborating with a broad range of cross-functional teams.
• Ability to adapt to new technologies and learn quickly; previous experience with Airtable is required.
• Customer focused mindset with a track record of driving adoption, satisfaction, and business outcomes.

In addition to the above, you will also have access to a range of benefits, including:

• In addition to NHS coverage, you will have access to supplemental insurance 100% covered (and your dependents covered at 85%)
• Competitive pension scheme, life insurance, paid leave and sick leave
• Complimentary mental health support via Modern Health
• Family planning support via Carrot (fertility, adoption, and surrogacy)
• Flexible and generous time off and sick time benefits
• Transportation & Commuter Benefits
• Monthly “Lifestyle Wallet” to use for benefits like personal fitness (e.g., gym memberships, fitness equipment, etc.) to pet care to nutrition coaching, and more.
• Supplemental reimbursement for Gender Affirmation procedures and services
• Legal services - access to online tools to legal forms

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We're looking for a Sr. Program Manager to serve as the operational backbone of this effort, working directly alongside the Bank Management Team.

This is a high-visibility, high-impact role for someone who combines rigor and high-quality execution with the speed and scrappiness of a startup. You'll own the day-to-day operating rhythm of Mercury's charter pursuit, build the systems that give leadership visibility into how the program is actually operating, and drive execution across every cross-functional workstream. You'll be a true thought partner to the team not just executing on their priorities, but helping shape them.

If you're a problem seeker who thrives in ambiguity, creates structure where none exists, and holds a relentlessly high quality bar, this role is for you.

Program Management & Execution

• Own day-to-day program management for Mercury's bank charter initiative: set roadmaps, track milestones, sequence work, and drive accountability across a broad set of cross-functional stakeholders
• Build and run the operating rhythm of the charter program – ensuring teams move at high velocity with clarity on priorities, owners, and timelines
• Drive execution across cross-functional workstreams, translating strategy into action and ensuring follow-through on key decisions
• Surface risks early and clear blockers quickly – you'll always know where things stand, what's at risk, and what needs to escalate
• Scope and run special projects within the broader charter effort – from readiness workstreams to operational build-outs

Reporting, Metrics & Visibility

• Build and maintain systems for performance tracking, metrics reporting, and ongoing visibility into how the charter program is operating
• Prepare executive status updates, board materials, and investor-grade presentations
• Drive disciplined reporting cadences – ensure clarity, alignment, and transparency across all charter workstreams without introducing bureaucracy

Leadership Support & Stakeholder Management

• Act as a thought partner to the bank management team
• Run leadership meetings: prepare agendas, capture decisions and action items, and drive follow-through
• Liaise with external consultants and outside counsel to ensure subject matter expertise is brought in at the right time and integrated effectively

Culture & Team Operations

• Own cultural programs and initiatives that support the Charter team's cohesion and momentum: onsites, company meeting content, pulse surveys
• Be a driver of Mercury's overall bank readiness – ensuring the organization is prepared across people, process, and technology
• Design AI-enabled workflows and internal systems that support scale and reduce manual/operational work

What We're Looking For

• 7-10+ years of experience in strategy, consulting, chief of staff type role, program/project management, with exposure to regulated industries (ideally banking or fintech)
• Strong cross-functional partnership skills with a proven ability to influence without authority. You create accountability with people who don't report to you and drive alignment across teams
• Success managing complex, multi-stakeholder initiatives in fast-paced, ambiguous environments. You're a bridge builder who connects strategy to execution
• A problem seeker comfortable with ambiguity and skilled at creating structure where none exists
• A 'get things done' mentality: you dissect complex problems, identify solutions, and drive them to completion with a high degree of autonomy
• Exceptional written and verbal communication: exec-ready memos, board-quality decks, investor updates, and the ability to lead a room of senior stakeholders
• Extreme attention to detail with a high regard for precision
• AI fluency: you actively design AI-enabled workflows to increase your leverage, automate operational work, and support scale

Bonus

• Experience working directly with C-suite and board
• Familiarity with bank charter applications, regulatory processes, or financial institution operations
• Experience building operating rhythms, OKR/goal-setting frameworks, or metrics infrastructure from scratch
• Experience with cultural programs, team operations, or internal communications at a high-growth company

The total rewards package at Mercury includes base salary, equity (stock options/RSUs), and benefits.

Our salary and equity ranges are highly competitive within the SaaS and fintech industry and are updated regularly using the most reliable compensation survey data for our industry. New hire offers are made based on a candidate's experience, expertise, geographic location, and internal pay equity relative to peers.

Our target new hire base salary ranges for this role are the following:

• US employees in New York City, Los Angeles, Seattle, or the San Francisco Bay Area: $163,000 - 203,800
• US employees outside of the New York City, Los Angeles, Seattle, or the San Francisco Bay Area: $146,700 - 183,400
• Canadian employees (any location): CAD 154,100 - 192,600

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This is a unique opportunity to work across both digital and physical touchpoints, bridging strategic product thinking with deep operational execution to solve complex, real-world problems. A critical part of this role is bringing genuine AI fluency , using LLMs, automation platforms, and AI agents to multiply the team's impact and build scalable enablement infrastructure.

We're looking for a leader who's excited by ambiguity, obsessed with outcomes, and eager to iterate quickly with a cross-functional team of designers, engineers, and operators in-market and around the world. The right leader will balance strategy with grit and demonstrate strong communication and influence skills to ensure success.

Responsibilities:

• Influence the roadmaps for critical workflows that support both residents (“neighbors”) and internal operators across leasing, resident experience, maintenance, and financial planning
• Lead product discovery efforts through data analysis and close collaboration with on-the-ground teams
• Collaborate with global tech and local ops teams to ensure tools are scalable, delivered first time right, and tailored to market nuances
• Partner with local operators and global tech teams to scale tools, improve workflows, and ensure product usability across diverse market contexts
• Build strong feedback loops between field operators and product teams to surface unmet needs and drive continuous improvement
• Operationalize product rollouts with strong change management, training, and performance tracking
• Ensure tools and processes are not only functional but also resilient, scalable, and embedded in day-to-day operations
• Champion a culture of rapid iteration, continuous learning, and tight collaboration between technical and operational teams
• Identify automation opportunities across operator workflows and build or evaluate solutions using AI agents, LLMs, and workflow orchestration tools (e.g., n8n, Cursor, MCP)
• Enable scale beyond human bandwidth by automating identified opportunities through repeatable processes, tooling, templates, or AI-assisted workflows, developed in collaboration with operators
• Design and facilitate cross-functional alignment workshops to co-develop SOPs and drive process adoption at scale

Ideal Background:

• 5–8 years of product experience, ideally in complex business domains (finance, e-commerce, logistics, etc)
• Comfortable owning complex, ambiguous problem spaces , especially those that blend tech, service, and people
• Adept at partnering across engineering, design, and operations , with strong communication and collaboration skills
• You think in systems, care about details, and are energized by rolling up your sleeves to make things better every day
• Bonus: experience with real estate, logistics, marketplace, or hospitality platforms

Technical Skills:

• Strong communicator, especially in writing clear, actionable PRDs and process documents for stakeholders
• Deep, hands-on AI fluency: prompt engineering, AI agent design and evaluation, in-product guidance platforms, and workflow orchestration (n8n, Cursor, MCP); able to prototype and ship AI-augmented workflows, not just describe them
• Proficient in modern product tools: JIRA, Confluence, Figma, LLMs

What Sets You Apart:

• Understands and embraces grit
• You thrive in ambiguity and high-pressure environments; comfortable making informed trade-offs
• You are a low-ego individual who is excited about working in an ever-changing space
• You are passionate about elegant design and hypothesis-driven product development
• You are an excellent communicator and natural leader
• You are flexible and willing to pivot quickly based on new information or shifting priorities
• You can shift seamlessly from strategic storytelling to tactical execution

Additional Information:

Benefits

• Comprehensive benefits package (Medical / Dental / Vision / Disability / Life)
• Paid time off and 13 paid holidays
• 401(k) retirement plan
• Healthcare and Dependent Care Flexible Spending Accounts (FSAs)
• Access to HSA-compatible plans
• Pre-tax commuter benefits
• Employee Assistance Program (EAP), free therapy through SpringHealth, acupuncture, and other wellness offerings

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You will have the freedom to rethink how we deliver these processes in partnership with the Reward and Recognition Client Enablement lead, as well as leading a global team of three Reward & Recognition partners and collaborating closely with the Heads of Reward in North America and EMEA. This is a unique opportunity to innovate compensation effectiveness in a fast-paced environment with unique talent challenges.

Key responsibilities include:

• Team Leadership: Mentor and manage a team of three Specialists, ensuring alignment with strategic goals.
• Ops focus: Drive forward how Reward 'works' scalably/efficiently/and in an error-free way via programs, processes, tooling, and data. Land key cyclical compensation planning programs.
• Reporting & Data: Enhance and strengthen Reward's reporting capabilities, enabling strategic and proactive decision making and stronger insights.
• Strategic Frameworks: Develop and oversee compensation and recognition frameworks for the full Google DeepMind organisational structure.
• Advisory: Influence and support senior leaders and cross-functional partners with sound, data-backed advice on unique reward challenges.
• Optimisation: Continuously evaluate the efficiency of compensation programs, innovating to improve the return on our total rewards investment.
• Strategy: Embody a compensation strategy that ensures competitiveness, particularly in high-demand segments like the AI talent market.

To succeed in this role, you will need:

• 6+ years of experience in compensation.
• People Management: You have demonstrated experience managing a Reward team, preferably within a global and/or tech environment.
• Operational Excellence: You have a history of holding end-to-end responsibility for complex Reward programs and driving them to successful outcomes.
• Data & Ambiguity: You can assimilate ambiguous information from varied sources to provide meaningful insights using Google sheets (or equivalent), SQL or other database tools and AI-enabled tools.
• Communication: You possess excellent communication skills and the ability to build trust and influence senior leaders.
• AI First: You have strong AI fluency and take an AI First approach to your core work.
• Fast-paced environment: You enjoy the energy of a fast-paced team and can manage multiple workstreams without compromising attention to detail.

The US base salary range for this full-time position is between $147,000 - $218,000 + bonus + benefits.

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As a key member of the Talent Operations team, you will be responsible for analysing and manipulating data to develop executive-ready insights, dashboards, and narratives to support leadership decision-making. You will also create templates, processes, and frameworks that can be leveraged by the team in the future.

Your primary focus will be on improving our data analysis capabilities, particularly in the area of talent management. You will work closely with the P&C Analytics team to identify opportunities and recommend solutions to optimise our existing process operations, with a focus on efficiency and impact.

To succeed in this role, you will need to have strong analytical skills, structured thinking, and the ability to balance strategic priorities with hands-on execution in a fast-paced environment.

If you're a detail-oriented individual with a passion for data analysis and a desire to make a meaningful impact, we encourage you to apply for this exciting opportunity.

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At Google DeepMind, we're a team of scientists, engineers, machine learning experts and more, working together to advance the state of the art in artificial intelligence. We use our technologies for widespread public benefit and scientific discovery, and collaborate with others on critical challenges, ensuring safety and ethics are the highest priority.

Your primary focus is to deliver scalable, efficient, and error-free operational, programmatic, and technical solutions/services that enable and uphold GDM's competitive compensation strategies. Specifically, you'll drive forward Reward's reporting/data/insight capabilities that enable the broader team and organization to make effective and strategic reward decisions.

You will have the freedom to rethink how we deliver these processes in partnership with the Reward and Recognition Client Enablement lead, as well as leading a global team of three Reward & Recognition partners and collaborating closely with the Heads of Reward in North America and EMEA. This is a unique opportunity to innovate compensation effectiveness in a fast-paced environment with unique talent challenges.

Key responsibilities include:

• Team Leadership: Mentor and manage a team of three Specialists, ensuring alignment with strategic goals.
• Ops focus: Drive forward how Reward 'works' scalably, efficiently, and in an error-free way via programs, processes, tooling, and data. Land key cyclical compensation planning programs.
• Reporting & Data: Enhance and strengthen Reward's reporting capabilities, enabling strategic and proactive decision making and stronger insights.
• Strategic Frameworks: Develop and oversee compensation and recognition frameworks for the full Google DeepMind organizational structure.
• Advisory: Influence and support senior leaders and cross-functional partners with sound, data-backed advice on unique reward challenges.
• Optimization: Continuously evaluate the efficiency of compensation programs, innovating to improve the return on our total rewards investment.
• Strategy: Embody a compensation strategy that ensures competitiveness, particularly in high-demand segments like the AI talent market.

To succeed in this role, you will need 6+ years of experience in compensation, including people management, operational excellence, data analysis, and communication skills. Experience in a tech company or an environment with unique talent competition is an advantage.

The US base salary range for this full-time position is between $147,000 - $218,000 + bonus + benefits. Please note: the salary will be pro-rata'd for the duration of your contract.

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Your primary focus is to deliver scalable, efficient, and error-free operational, programmatic, and technical solutions/services that enable and uphold GDM's competitive compensation strategies. Specifically, you'll drive forward Reward's reporting/data/insight capabilities that enable the broader team and organization to make effective and strategic reward decisions.

You will have the freedom to rethink how we deliver these processes in partnership with the Reward and Recognition Client Enablement lead, as well as leading a global team of three Reward & Recognition partners and collaborating closely with the Heads of Reward in North America and EMEA. This is a unique opportunity to innovate compensation effectiveness in a fast-paced environment with unique talent challenges.

Key responsibilities include:

• Team Leadership: Mentor and manage a team of three Specialists, ensuring alignment with strategic goals.
• Ops focus: Drive forward how Reward 'works' scalably, efficiently, and in an error-free way via programs, processes, tooling, and data. Land key cyclical compensation planning programs.
• Reporting & Data: Enhance and strengthen Reward's reporting capabilities, enabling strategic and proactive decision making and stronger insights.
• Strategic Frameworks: Develop and oversee compensation and recognition frameworks for the full Google DeepMind organizational structure.
• Advisory: Influence and support senior leaders and cross-functional partners with sound, data-backed advice on unique reward challenges.
• Optimization: Continuously evaluate the efficiency of compensation programs, innovating to improve the return on our total rewards investment.
• Strategy: Embody a compensation strategy that ensures competitiveness, particularly in high-demand segments like the AI talent market.

About you:

In order to set you up for success as a Reward & Recognition Partner at Google DeepMind, we look for the following skills and experience:

• 6+ years of experience in compensation.
• People Management: You have demonstrated experience managing a Reward team, preferably within a global and/or tech environment.
• Operational Excellence: You have a history of holding end-to-end responsibility for complex Reward programs and driving them to successful outcomes.
• Data & Ambiguity: You can assimilate ambiguous information from varied sources to provide meaningful insights using Google sheets (or equivalent), SQL or other database tools and AI enabled tools.
• Communication: You possess excellent communication skills and the ability to build trust and influence senior leaders.
• AI First: You have strong AI fluency and take an AI First approach to your core work.
• Fast paced environment: You enjoy the energy of a fast-paced team and can manage multiple workstreams without compromising attention to detail.

In addition, the following would be an advantage:

• Experience in a tech company or an environment with unique talent competition.

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