As an Account Executive focused on Retail & Commercial Banking at Anthropic, you'll be part of the foundational team bringing frontier AI to the institutions that serve millions of consumers and businesses every day.

You'll drive adoption of Claude across regional and national banks, credit unions, and commercial lenders,helping them transform workflows in customer service, lending operations, risk management, and branch productivity.

You'll leverage consultative sales expertise and sector knowledge to secure strategic enterprise deals while becoming a trusted partner to stakeholders navigating AI deployment in highly regulated, customer-facing environments.

Responsibilities

• Own the full sales cycle from prospecting through close, winning new business and driving revenue within retail and commercial banking accounts. Navigate organisational structures to reach decision-makers across lines of business, operations, technology, and innovation teams.

• Design and execute sales strategies tailored to the unique procurement dynamics, budget cycles, and regulatory considerations of depository institutions. Translate market intelligence into targeted account plans and campaigns.

• Identify and develop new use cases across banking workflows,customer support and contact centres, loan origination and underwriting, fraud detection, compliance documentation, and relationship manager enablement,collaborating cross-functionally to differentiate our offerings.

• Build consensus across complex stakeholder ecosystems including business line leaders, Chief Digital Officers, risk and compliance teams, and procurement.

• Serve as the voice of the customer internally, gathering feedback from users and conveying market needs to inform product roadmaps, security requirements, and go-to-market positioning.

• Contribute to the evolution of our financial services sales methodology by documenting learnings, refining playbooks, and identifying process improvements that drive productivity and consistency.

You may be a good fit if you have

• 5+ years of enterprise B2B sales experience, with significant time selling into retail banks, commercial banks, or credit unions

• A track record of closing complex, multi-stakeholder deals within depository institutions by navigating both technical requirements and business use cases

• Deep familiarity with how banks buy technology,including vendor risk management, regulatory compliance reviews, and enterprise procurement processes

• Experience negotiating enterprise agreements within banking procurement frameworks, including navigating legal, compliance, and infosec requirements

• Proven history of exceeding revenue targets by effectively managing pipeline and executing a disciplined sales process

• Strong communication skills and the ability to present confidently to audiences ranging from branch operations leaders to C-suite executives

• Understanding of retail and commercial banking operations, customer experience priorities, and competitive dynamics in the sector

• A strategic, analytical mindset combined with creative tactical execution

• Genuine enthusiasm for AI and its potential to transform banking, paired with appreciation for the importance of safe, responsible, and compliant deployment

The annual compensation range for this role is listed below.

For sales roles, the range provided is the role’s On Target Earnings (“OTE”) range, meaning that the range includes both the sales commissions/sales bonuses target and annual base salary for the role.

Annual Salary: $290,000-$435,000 USD

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Your work will directly shape how we engage customers at scale while maintaining the personalized, high-value experience that defines Anthropic. You'll collaborate closely with our Programmatic Success team to develop compelling customer content, with Sales organization to co-develop strategic plans, ensure seamless handoffs, and drive growth opportunities, with Product to channel customer insights and build consumption-driving features, and with Customer Success leadership to continuously optimize our scaled engagement model, all while pioneering how we leverage our own AI capabilities to transform digital customer engagement.

Responsibilities:

• Own scaled customer engagement for a large portfolio of Commercial and Enterprise accounts, managing customers through timebound, digital-first touchpoints that drive activation, consumption, retention, and expansion across Claude Enterprise, Claude Code, and API products
• Execute timebound strategic human touchpoints at key moments, customer activation, expansion discussions, renewal conversations, risk interventions , ensuring high-impact interactions when customers need them most
• Provide technical guidance. Develop deep product expertise to guide implementation decisions, advise on safe, impactful adoption of new features, and translate AI capabilities into business value for audiences from developers to executives
• Channel customer voice back to Product and leadership by aggregating insights from digital interactions, surveys, and community engagement to influence roadmap and improve customer experience
• Partner cross-functionally with Marketing on customer campaigns, Sales on handoffs and growth, Product on adoption-driving features, and Customer Success on playbook development and optimization
• Triage and prioritize across a pooled book. Work from a shared queue of engagement requests across a large customer pool. Ramp quickly on unfamiliar accounts, ruthlessly prioritize through a business-impact lens, and maintain quality across high concurrent volume
• "Claudify" customer touch points by designing and implementing AI-powered processes that enhance the customer experience,using Claude to personalize communications, automate repetitive tasks, and deliver proactive insights at scale
• Design and execute one-to-many programs including email campaigns, webinars, office hours, and digital content that educate customers, drive product adoption, and surface expansion opportunities across customer segments
• Develop scalable onboarding and activation programs that ensure customers achieve rapid time-to-value, including digital onboarding sequences, self-service resources, and pooled support models

You may be a good fit if you have:

• 3-5+ years in customer-facing roles such as Customer Success, Customer Marketing, or Account Management or Consulting ,with experience managing a high volume of accounts or building scaled programs
• Experience with digital-first or tech-touch customer engagement: You've built or executed one-to-many programs including email campaigns, webinars, customer communities, or automated customer journeys
• Systems thinking and process orientation: You naturally ask "how might we scale this?" and have experience building repeatable playbooks, templates, and frameworks that work across diverse customer types
• Data-driven mindset: You're comfortable analyzing customer health metrics, product usage data, and program effectiveness to make decisions and optimize approaches
• Technical aptitude and AI enthusiasm: You quickly master complex products, translate technical concepts across audiences, and are genuinely excited about responsible AI's potential to transform business. You're committed to helping customers adopt Claude safely and effectively
• Excellent communication skills: You can create compelling written content for customer programs and communicate effectively with stakeholders at all levels
• Comfortable building in ambiguity: This is an evolving motion,you'll thrive creating structure where none exists, iterating quickly based on learnings, and adapting as the business grows

Strong candidates may have:

• Familiarity with AI/ML products, developer tools, or API-based products
• Experience in consumption-based or usage-driven business models
• Track record of building customer programs from scratch that drove measurable retention or expansion outcomes
• Experience with Customer Success platforms (Gainsight, Vitally, ChurnZero) and marketing automation tools
• Background in Digital Customer Success, Scaled Success, Customer Education, or Customer Marketing

The annual compensation range for this role is $200,000-$260,000 USD.

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