We are seeking a highly experienced and skilled Manager, Knowledge Management to join our Content & Knowledge Management (CKM) team in Community Support. As a Manager, Knowledge Management, you will be responsible for leading a group of content professionals responsible for capturing, curating, and codifying information,standardizing and structuring it so humans and machines can consume it.

Key Responsibilities:

• Collaborate closely with peer managers, including those for Help Center and Taxonomy & Ontology teams, on content strategy and lifecycle, CKM tooling, information architecture, AI enablement at scale, and talent allocation and development, among other endeavors

• Partner cross-functionally with process design and optimization, training, quality, planning, program management, platform and product management, engineering, legal and policy, service delivery, analytics, and other teams to incubate and inform roadmaps, negotiate trade-offs, orchestrate impeccable content that supports strategic opportunities, and catalyze continuous improvement

• Coach, mentor, and grow a high-performing team: set clear goals, deliver regular feedback, develop craft and leadership skills, and build succession plans

• Articulate the key role knowledge plays on the success of support teams, including regular leadership updates, and structure and enable the team to ensure that human and virtual agents have the information they need at the ready

• Oversee processes and programs that assure content accuracy, accessibility, availability, usability, and effectiveness

• Act as DRI for content-related urgencies: triage requests, align stakeholders, coordinate publication of rapid guidance to agents and customers, and run retros to document improvement opportunities or best practices

Requirements:

• 10+ years experience in content and knowledge management or related fields

• 4+ years of experience leading content creators, content strategists, technical writers, and/or editors with a track record of success providing coaching, feedback, and professional development opportunities to team members

• Proven understanding of emerging digital and knowledge management trends, ability to provide thought leadership, and capacity to inspire innovation in these spaces

• Extensive familiarity with different content management systems (ex: ContentStack), operational and project management applications (ex: Airtable, Asana, etc.), and AI solutions and tools

• Familiarity with Taxonomy and Information Architecture concepts

• Experience working with a customer service team and/or operations team in matrix global organizations is highly desirable

• Agile training/certification/experience, including scrum, kanban, nimble, is a big plus

• Travel may be required up to 10% of the time

Our Commitment To Inclusion & Belonging:

Airbnb is committed to working with the broadest talent pool possible. We believe diverse ideas foster innovation and engagement, and allow us to attract creatively-led people, and to develop the best products, services and solutions. All qualified individuals are encouraged to apply. We strive to also provide a disability inclusive application and interview process. If you are a candidate with a disability and require reasonable accommodation in order to submit an application, please contact us at: reasonableaccommodations@airbnb.com.

How We'll Take Care of You:

Our job titles may span more than one career level. The actual base pay is dependent upon many factors, such as: training, transferable skills, work experience, business needs and market demands. The base pay range is subject to change and may be modified in the future. This role may also be eligible for bonus, equity, benefits, and Employee Travel Credits.

Pay Range: $160,000-$200,000 USD

XML job scraping automation by YubHub

You will act as a senior technical leader in complex data and analytics engagements, shaping and governing end-to-end enterprise data architectures, leading technical teams, and serving as a trusted technical advisor for clients and internal stakeholders.

About Your Role

As a Principal Data Architecture Consultant, you will be responsible for ensuring that enterprise data and analytics solutions are scalable, secure, and production-ready, while translating business requirements into robust technical designs and delivery roadmaps.

Your Role Will Include:

• Define and govern target enterprise data, integration and analytics architectures across cloud and hybrid environments
• Translate business objectives into scalable, secure, and compliant data solutions
• Lead the design of end-to-end data solutions (ingestion, integration, storage, security, processing, analytics, AI enablement)
• Guide delivery teams through implementation, rollout, and production readiness
• Function as senior technical counterpart for client architects, IT leads, and engineering teams
• Mentor data architects, system architects and engineers and contribute to best practices and reference architectures
• Support pre-sales and solution design activities from a technical perspective

Requirements

• 5–8+ years of experience in enterprise data architecture, system data integration, data engineering, or analytics
• Proven experience leading enterprise data architecture workstreams or technical teams
• Strong client-facing experience in complex enterprise environments

Core Data & Analytics Technology Skills

• Strong expertise in modern data architectures, including:
• Data Mesh/ Data Fabric/ Data lake / data warehouse architectures
• Modern Data Architecture design principles
• Batch and streaming data integration patterns
• Data Platform, DevOps, deployment and security architectures
• Analytics and AI enablement architectures
• Hands-on experience with cloud data platforms, e.g.:
• Azure, AWS or GCP
• Databricks, Snowflake, BigQuery, Azure Synapse / Microsoft Fabric
• Strong SQL skills and experience with relational databases (e.g. Postgres, SQL Server, Oracle)
• Experience with NoSQL databases (e.g. Cosmos DB, MongoDB, InfluxDB)
• Solid understanding of API-based and event-driven architectures
• Experience designing and governing enterprise data migration programmes, including mapping, transformation rules, data quality remediation etc.

Engineering & Platform Foundations

• Experience with data pipelines, orchestration, and automation
• Familiarity with CI/CD concepts and production-grade deployments
• Understanding of distributed systems; Docker / Kubernetes is a plus

Data Management & Governance

• Strong understanding of data management and governance principles, including:
• Data quality, metadata, lineage, master data management
• Data Management software and tools
• Security, access control, and compliance considerations
• Bachelor’s or Master’s degree in Computer Science, Engineering, Mathematics, or a related field or equivalent practical experience

Nice to Have

• Exposure to advanced analytics, AI / ML or GenAI from an architectural perspective
• Experience with streaming platforms (e.g. Kafka, Azure Event Hubs)
• Hands-on Experience with data governance or metadata tools
• Cloud, data, or architecture certifications

Language & Mobility

• Very good English skills
• Willingness to travel for project-related work

Benefits

Join our growing Data & Analytics practice and make a difference. In this practice you will be utilizing the most innovative technological solutions in modern data ecosystem. In this role you’ll be able to see your own ideas transform into breakthrough results in the areas of Data & Analytics Strategy, Data Management & Governance, Data Platforms & Engineering, Analytics & Data Science.

About Infosys Consulting

Be part of a globally renowned management consulting firm on the front-line of industry disruption and at the cutting edge of technology. We work with market leading brands across sectors. Our culture is inclusive and entrepreneurial. Being a mid-size consultancy within the scale of Infosys gives us the global reach to partner with our clients throughout their transformation journey.

Our core values, IC-LIFE, form a common code that helps us move forward. IC-LIFE stands for Inclusion, Equity and Diversity, Client, Leadership, Integrity, Fairness, and Excellence. To learn more about Infosys Consulting and our values, please visit our careers page.

Within Europe, we are recognized as one of the UK’s top firms by the Financial Times and Forbes due to our client innovations, our cultural diversity and dedicated training and career paths. Infosys is on the Germany’s top employers list for 2023. Management Consulting Magazine named us on their list of Best Firms to Work for. Furthermore, Infosys has been recognized by the Top Employers Institute, a global certification company, for its exceptional standards in employee conditions across Europe for five years in a row.

We offer industry-leading compensation and benefits, along with top training and development opportunities so that you can grow your career and achieve your personal ambitions. Curious to learn more? We’d love to hear from you.... Apply today!

XML job scraping automation by YubHub

You will be part of an entrepreneurial, high-growth environment of 300,000 employees. Our dynamic organization allows you to work across functional business pillars, contributing your ideas, experiences, diverse thinking, and a strong mindset.

About Your Role

As a Principal Data Architecture Consultant, you will act as a senior technical leader in complex data and analytics engagements. You will shape and govern end-to-end enterprise data architectures, lead technical teams, and serve as a trusted technical advisor for clients and internal stakeholders.

Your Role Will Include:

• Define and govern target enterprise data, integration and analytics architectures across cloud and hybrid environments
• Translate business objectives into scalable, secure, and compliant data solutions
• Lead the design of end-to-end data solutions (ingestion, integration, storage, security, processing, analytics, AI enablement)
• Guide delivery teams through implementation, rollout, and production readiness
• Function as senior technical counterpart for client architects, IT leads, and engineering teams
• Mentor data architects, system architects and engineers and contribute to best practices and reference architectures
• Support pre-sales and solution design activities from a technical perspective

Requirements

• 5–8+ years of experience in enterprise data architecture, system data integration, data engineering, or analytics
• Proven experience leading enterprise data architecture workstreams or technical teams
• Strong client-facing experience in complex enterprise environments

Core Data & Analytics Technology Skills

• Strong expertise in modern data architectures, including:
• Data Mesh/ Data Fabric/ Data lake / data warehouse architectures
• Modern Data Architecture design principles
• Batch and streaming data integration patterns
• Data Platform, DevOps, deployment and security architectures
• Analytics and AI enablement architectures
• Hands-on experience with cloud data platforms, e.g.:
• Azure, AWS or GCP
• Databricks, Snowflake, BigQuery, Azure Synapse / Microsoft Fabric
• Strong SQL skills and experience with relational databases (e.g. Postgres, SQL Server, Oracle)
• Experience with NoSQL databases (e.g. Cosmos DB, MongoDB, InfluxDB)
• Solid understanding of API-based and event-driven architectures
• Experience designing and governing enterprise data migration programmes, including mapping, transformation rules, data quality remediation etc.

Engineering & Platform Foundations

• Experience with data pipelines, orchestration, and automation
• Familiarity with CI/CD concepts and production-grade deployments
• Understanding of distributed systems; Docker / Kubernetes is a plus

Data Management & Governance

• Strong understanding of data management and governance principles, including:
• Data quality, metadata, lineage, master data management
• Data Management software and tools
• Security, access control, and compliance considerations
• Bachelor’s or Master’s degree in Computer Science, Engineering, Mathematics, or a related field or equivalent practical experience

Nice to Have

• Exposure to advanced analytics, AI / ML or GenAI from an architectural perspective
• Experience with streaming platforms (e.g. Kafka, Azure Event Hubs)
• Hands-on Experience with data governance or metadata tools
• Cloud, data, or architecture certifications

Language & Mobility

• Very good English skills
• Willingness to travel for project-related work

Benefits

You will be utilizing the most innovative technological solutions in modern data ecosystem. In this role you’ll be able to see your own ideas transform into breakthrough results in the areas of Data & Analytics Strategy, Data Management & Governance, Data Platforms & Engineering, Analytics & Data Science.

About Infosys Consulting

Be part of a globally renowned management consulting firm on the front-line of industry disruption and at the cutting edge of technology. We work with market leading brands across sectors. Our culture is inclusive and entrepreneurial. Being a mid-size consultancy within the scale of Infosys gives us the global reach to partner with our clients throughout their transformation journey.

Our core values, IC-LIFE, form a common code that helps us move forward. IC-LIFE stands for Inclusion, Equity and Diversity, Client, Leadership, Integrity, Fairness, and Excellence. To learn more about Infosys Consulting and our values, please visit our careers page.

Within Europe, we are recognized as one of the UK’s top firms by the Financial Times and Forbes due to our client innovations, our cultural diversity and dedicated training and career paths. Infosys is on the Germany’s top employers list for 2023. Management Consulting Magazine named us on their list of Best Firms to Work for. Furthermore, Infosys has been recognized by the Top Employers Institute, a global certification company, for its exceptional standards in employee conditions across Europe for five years in a row.

We offer industry-leading compensation and benefits, along with top training and development opportunities so that you can grow your career and achieve your personal ambitions. Curious to learn more? We’d love to hear from you.... Apply today!

XML job scraping automation by YubHub

Our dynamic organisation allows you to work across themes and bring in your ideas, experiences, creativity, and goal orientation. Are you ready?

As a Principal Consultant Data Architecture, you will be the technical leader in complex data and analytics projects. You will design and be responsible for comprehensive enterprise data architectures, lead technical teams, and be a trusted technical advisor for customers and internal stakeholders.

You will ensure that enterprise data and analytics solutions are scalable, secure, and operational, translate technical requirements into robust technical images, and plan the introduction.

Your Tasks:

• Definition and governance of target architectures for enterprise data, integration, and analytics in cloud and hybrid environments
• Translation of business goals into scalable, secure, and compliant architectures
• Leadership of the conception of comprehensive end-to-end data solutions (data intake, data integration, storage, security, processing, analytics, AI support)
• Steering and accompanying delivery teams during implementation, rollout, and establishment of operational readiness
• Senior technical contact person for architects, IT managers, and technical teams of customers
• Mentoring of system and data architects as well as programmers
• Participation in the further development of best practices and reference architectures
• Support of presales and solution design activities from a technical perspective

What You Bring - Minimum Requirements

Experience & Seniority

• At least 5 years of relevant professional experience in enterprise data architecture, data integration, data engineering, or analytics
• Experience in leading enterprise data architecture workstreams or technical teams
• Strong customer and advisory experience in complex enterprise environments

Core Data & Analytics Technology Skills

• In-depth expertise in modern data architectures, particularly:

1. Data Mesh / Data Fabric / Data Lake / Data Warehouse Architectures
2. Principles of modern data architecture designs
3. Integration patterns for batch and streaming data
4. Data platform, DevOps, deployment, and security architectures
5. Analytics and AI enablement architectures

• Practical experience with cloud data platforms, such as:

1. Azure, AWS, or GCP
2. Databricks, Snowflake, BigQuery, Azure Synapse / Microsoft Fabric

• Very good SQL knowledge as well as experience with relational databases (e.g. PostgreSQL, SQL-Server, Oracle)
• Experience with NoSQL databases (e.g. Cosmos DB, MongoDB, InfluxDB)
• Good understanding of API-based and event-driven architectures
• Experience in conceiving and steering enterprise data migration programs (including mapping, transformation rules, data quality measures, etc.)

Engineering & Platform Fundamentals

• Experience with data pipelines, orchestration, and automation
• Knowledge of CI/CD concepts and production-ready deployments
• Understanding of distributed systems; Docker / Kubernetes knowledge is an advantage

Data Management & Governance

• Very good understanding of data management and governance principles, particularly:

1. Data quality, metadata, lineage, master data management
2. Data management software and tools
3. Security, access, and compliance requirements

• Bachelor's or master's degree in computer science, engineering, mathematics, or a related field, or equivalent practical experience

Nice to Have

• Experience with advanced analytics, AI/ML, or GenAI from an architect's perspective
• Experience with streaming platforms (e.g. Kafka, Azure Event Hubs)
• Practical experience with data governance or metadata tools
• Cloud or architecture certifications

Language & Mobility (Germany)

• Fluent German skills (at least C1) for customer communication in the German-speaking market
• Very good English skills
• Project-related travel readiness

About Your Team

You will become part of our growing data and analytics teams. In this area, you will work with modern technologies in modern data ecosystems. You have the opportunity to turn your own ideas into results - in the areas of data and analytics strategy, data management and governance, data platforms and engineering, as well as analytics and data science.

About Infosys Consulting

You will become an employee of a globally renowned management consulting firm that is at the forefront of industry disruption. We work across industries with leading companies. Our culture is inclusive and entrepreneurial. As a mid-sized consulting firm embedded in the size of Infosys, we can support our customers worldwide and throughout the entire transformation process in a partnership-like manner.

Our values IC-LIFE - Inclusion, Equity & Diversity, Client, Leadership, Integrity, Fairness, and Excellence - form our compass of values. Further information can be found on our career website.

In Europe, we are awarded by the Financial Times and Forbes as one of the leading consulting firms. Infosys is one of the top employers in Germany 2023 and has been certified by the Top Employers Institute for outstanding working conditions in Europe for five years in a row.

We offer a market-leading remuneration, attractive additional benefits, as well as excellent further education and development opportunities. Have you become curious? Then we look forward to your application

More about Infosys Consulting - Europe

Visit website

Where Innovation meets Excellence.

Infosys Consulting is a globally renowned management consulting firm that is on the front-line of industry disruption. We are a mid-size player with a supportive, entrepreneurial spirit that works with a market-leading brand in every sector, while our parent organization Infosys is a top-5 powerhouse IT brand that is outperforming the market and experiencing rapid growth.

Our consulting business is annually recognized as one of the UK’s top firms by the Financial Times and Forbes due to our client innovations, our cultural diversity and dedicated training and career paths we offer to our consultants. We are committed to fostering an inclusive work culture that inspires everyone to deliver their best.

XML job scraping automation by YubHub