For example, you might:

• Research the science of AI agent capabilities with a focus on how they relate to safety, risk factors, and methodologies for benchmarking them;
• Design and build harnesses to test AI agents' tendency to take harmful actions when pressured to do so by users or tricked into doing so by elements of their environment;
• Design and build exploits and mitigations for new and unique failure modes that arise as AI agents gain affordances like coding, web browsing, and computer use;
• Characterize and design mitigations for potential failure modes or broader risks of systems involving multiple interacting AI agents.

Ideally you'd have:

• Commitment to our mission of promoting safe, secure, and trustworthy AI deployments in the industry as frontier AI capabilities continue to advance;
• Practical experience conducting technical research collaboratively;
• Experience with post-training and RL techniques such as RLHF, DPO, GRPO, and similar approaches;
• A track record of published research in machine learning, particularly in generative AI;
• At least three years of experience addressing sophisticated ML problems, whether in a research setting or in product development;
• Strong written and verbal communication skills to operate in a cross-functional team.

Nice to have:

• Hands-on experience with agent evaluation frameworks such as SWE-bench, WebArena, OSWorld, Inspect, or similar tools;
• Experience with red-teaming, prompt injection, or adversarial testing of AI systems.

Our research interviews are crafted to assess candidates' skills in practical ML prototyping and debugging, their grasp of research concepts, and their alignment with our organisational culture. We will not ask any LeetCode-style questions. If you're excited about advancing AI safety and contributing to our mission, we encourage you to apply, even if your experience doesn't perfectly align with every requirement.

Compensation packages at Scale for eligible roles include base salary, equity, and benefits. The range displayed on each job posting reflects the minimum and maximum target for new hire salaries for the position, determined by work location and additional factors, including job-related skills, experience, interview performance, and relevant education or training. Scale employees in eligible roles are also granted equity-based compensation, subject to Board of Director approval. Your recruiter can share more about the specific salary range for your preferred location during the hiring process, and confirm whether the hired role will be eligible for equity grant. You'll also receive benefits including, but not limited to: Comprehensive health, dental and vision coverage, retirement benefits, a learning and development stipend, and generous PTO. Additionally, this role may be eligible for additional benefits such as a commuter stipend.

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Your primary responsibilities will include:

• Working with the Professional Services team to utilize Databricks delivery partners and accelerate customer project outcomes
• Building and developing Professional Services relationships with Global System Integrators (GSIs), Regional System Integrators (RSIs), and the regional Partner team to support bi-directional pipeline review and bi-directional engagements (subcontracting and advisory) for company priorities
• Building an RFP process to support Partner Selection for large, complex, multi-year, multi-phase migration deals
• Creating templates and scorecards to supplement partner selection with a data-driven approach
• Spearheading and leading efforts to incubate and ramp new partners with Gen AI capabilities
• Driving MBRs and QBRs with priority partners, and developing long-term roadmaps for PS Partner delivery priorities
• Developing scorecards and feedback loops to segment partners by focus areas, regions, and company priorities
• Driving delivery governance to ensure partner quality and delivery on Services-led and partner-supported implementations
• Supporting global programs to measure partner quality such as CSAT, Partner Survey, and program governance
• Leading programs that align with our PS & Partner strategy for Assurance and advisory services
• Working with our cross-functional channel teams to enable GSIs, RSIs, SIs on Assurance services, and support bi-weekly reviews and deal governance
• Supporting Partner IP efforts such as the creation of service delivery kits to better scale our ecosystem
• Liaising with Delivery Partner organizations to ensure personnel have the required level of training and certification to achieve Databricks projects in accordance with best practices
• Championing and providing thought leadership for specialization programs
• Implementing and leading programs to achieve requirements and exceed delivery quality
• Building and maintaining an effective onboarding process for partner resources ensuring effective utilization and quality of services across Databricks customer deliveries
• Working with the Databricks resource management team to oversee the pipeline planning process with each of the delivery partners, ensuring partner resource availability in a timely manner to support Databricks service opportunities
• Allocating and outsourcing of Projects to service partners
• Selecting the appropriate partner for the project and collaborating closely with them to ensure project success
• Working with our legal, people operations, and other cross-functional organizations to support bi-directional contractual negotiations
• Advocating for the Partner's needs internally, managing any escalations and issues on projects being delivered by partners
• Developing, implementing, and monitoring Key Performance Indicators for each Services partner
• Coaching, mentoring junior members of the team, and partner resources

We are looking for someone with extensive industry experience, including resource management and demand pipeline management, and a record of success in navigating and driving engagements with large IT organizations, with a focus on managed or professional service delivery. Experience managing partner or third-party organization enablement, including upskilling teams to provide delivery capabilities, is also highly desirable.

If you are a results-driven professional with excellent communication and interpersonal skills, and a passion for delivering high-quality services, we encourage you to apply for this exciting opportunity.

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This role requires a seasoned leader who has experienced rapid scale across multiple contexts,someone who thrives in ambiguity, builds repeatable GTM motions from scratch, and can manage both first-line leaders and managers of managers.

You’ll bring 5+ years of progressive leadership experience and a proven ability to attract, develop, and retain high-performing sales talent in verticalized environments.

Your success will directly impact Anthropic’s ability to capture the enormous mid-market AI opportunity,bringing Claude to thousands of companies in regulated industries that are ready to adopt AI but need a trusted partner who understands their specific challenges.

Responsibilities:

Mid Market Vertical Sales Strategy & Execution: Develop and execute go-to-market strategies for mid-market companies (500–2,500 employees) across Financial Services, Insurance, Life Sciences, and Healthcare verticals.

Team Building & Leadership at Scale: Build and lead a multi-layered verticalized sales organization, managing both first-line managers and managers of managers.

Rapid Scale Operations: Establish and iterate on the systems, processes, and playbooks required to scale a mid-market vertical sales motion from early traction to significant revenue.

Pipeline & Revenue Ownership: Own pipeline development, forecasting, and quota attainment across mid-market vertical segments.

Product Partnership: Partner with Product and Research to identify mid-market-specific feature requirements, packaging needs, and integration patterns.

Cross-functional Collaboration: Work closely with Solutions Engineering, Customer Success, Legal, Marketing, and Partnerships to build seamless customer experiences.

Vertical Expansion: Develop frameworks and playbooks for extending vertical coverage into new industries within the mid-market segment.

Requirements:

• 10+ years of enterprise/mid-market sales experience with at least 5 years in sales leadership roles, including experience managing both first-line managers and managers of managers

• Experienced rapid scale in multiple contexts,you’ve built teams from small to large, launched new segments or territories, and know what it takes to go from 0-to-1 and 1-to-100

• Proven track record of building and scaling verticalized sales teams selling to mid-market companies (500–2,500 employees), ideally at high-growth technology companies

• Domain expertise in at least one of the core verticals (FSI, Insurance, Life Sciences, Healthcare) with understanding of how mid-market buyers in these industries evaluate and adopt technology

• Skilled at translating technical AI capabilities into vertical-specific value propositions that resonate with mid-market buyers who may have less technical sophistication than enterprise counterparts

• Experience building repeatable sales processes, playbooks, and enablement programs that allow teams to scale efficiently

• Comfortable operating in ambiguous, fast-changing environments while maintaining operational discipline and forecasting accuracy

Annual compensation range for this role is $360,000-$550,000 USD.

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The Technical Advisor Specialist (Part-Time Internship) role is a summer semester opportunity designed for university students, ideally with experience in competitive coding, mathematics, and STEM disciplines.

These Specialists will immerse themselves in real-world projects that push the boundaries of generative AI, gaining firsthand exposure to cutting-edge research and technology.

Throughout the program, you’ll have the freedom to work flexibly around your academic schedule, the chance to connect directly with AI experts, and the support of a team that values your contributions and professional growth.

What You'll Do

• Contribute to Cutting-Edge AI Projects: Work on initiatives aimed at advancing AI capabilities,such as training models for complex reasoning tasks or identifying model failure modes.

You’ll gain exposure to state-of-the-art technologies and research, enhancing your technical expertise.

• Join Focus Groups: Participate in bi-weekly sessions where you’ll exchange insights, discuss evolving AI techniques, and learn from experienced researchers.

This forum encourages deep exploration of topics and helps you develop critical thinking and communication skills.

• Engage in Team-Based Projects: Collaborate with small groups of specialists on creative challenges,ranging from drafting blog-style content to conceptualizing innovative AI solutions.

By working closely with peers, you’ll refine your teamwork, leadership, and problem-solving abilities.

• Work Independently & Flexibly: Set your own working hours, ensuring you can prioritize your academic life while still making meaningful progress.

The environment is structured to accommodate your schedule without compromising the quality of your contributions.

Who Should Apply

• Academic Background: Enrolled students in computer science, mathematics, engineering, or a related STEM field.

• Technical Skills: Demonstrated coding proficiency, strong analytical abilities, or experience with competitive math or programming competitions.

• Mindset: Curious, self-motivated, and eager to learn, contribute, and collaborate with like-minded peers and industry experts.

Why Join Us?

• Real-World Impact: Your work will have tangible influence on the direction of AI capabilities, giving you a sense of purpose and involvement that goes beyond typical internship work.

• Professional Growth & Networking: Connect one-on-one with AI professionals, build relationships with fellow specialists, and expand your industry network.

• Optional In-Person Meetups: Opt to join occasional regional gatherings to meet peers and Scale AI personnel face-to-face.

These events provide opportunities for more personal interactions, fostering deeper connections and insights that complement your remote work.

• Pathways to the Future: Exceptional specialists may be invited to continue working with Scale AI.

Alumni networks and ongoing support keep doors open for future collaborations and career advancement.

• Compensation & Flexibility: $50/hour; 5-20 hours a week, and fully remote (within the U.S.)

Notes

Our policy requires a 90-day waiting period before reconsidering candidates for the same role.

This allows us to ensure a fair and thorough evaluation of all applicants.

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The Senior Salesforce Administrator partners with business systems analysts, developers, and cross-functional stakeholders to design and maintain scalable, high-quality solutions that improve business processes and operational efficiency.

This role serves as a platform subject matter expert, owning Salesforce configuration standards, advanced automation, and technical escalations.

Success in this role requires strong technical depth in Salesforce administration and automation, knowledge of platform best practices, and effective collaboration in a sprint-based, cross-functional environment.

Key responsibilities include:

• Configuring and maintaining Salesforce objects, fields, page layouts, record types, validation rules, and security settings to support evolving business processes and uphold platform configuration standards.

• Designing, building, and maintaining Salesforce Flows (record-triggered, screen, subflows, and scheduled) to automate and streamline workflows, establishing reusable, scalable automation patterns.

• Evaluating business and functional requirements and determining the appropriate automation approach in partnership with analysts and developers.

• Partnering closely with developers on solutions that combine declarative configuration and programmatic components, providing guidance on Salesforce best practices and configuration impacts.

• Supporting sprint-based delivery, including build, test, deployment, and post-release validation activities.

• Performing data loads, data updates, and ongoing data quality maintenance to ensure accuracy and integrity.

• Serving as a primary escalation point to troubleshoot and resolve complex Salesforce issues and user requests, coordinating with analysts and developers as needed.

• Defining and maintaining documentation, standards, and continuous improvement practices for the Salesforce platform and related processes.

Bonus points for experience partnering closely with Salesforce developers on solutions that combine declarative and programmatic components, mentoring or providing guidance to other administrators, analysts, or power users on Salesforce configuration and best practices, working in Agile or other sprint-based delivery models, configuring or applying Salesforce AI capabilities (Einstein/Agentforce) to improve business workflows and user experience, and experience in healthcare, digital health, or other regulated environments.

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Start with an opening paragraph: what the role is, who the company is, why it matters. If the ad mentions salary, include it here. One short paragraph about the company is enough — do not reproduce lengthy "About Us" text.

For the role details, reuse the same section headings from the original ad (e.g. if the ad says "Responsibilities", use that heading, not "What you'll do"). Match the tone of the original: if formal, stay formal. If casual, stay casual.

Rephrase bullet points in your own words while keeping the factual content. Combine related points where it makes sense.

Content that is not directly about the role (long company history, mission statements, investor lists, press quotes) should be paraphrased into a sentence or two at most — the job seeker needs to understand the company, not read its pitch deck.

For benefits/perks: gather them from anywhere in the ad into one section. If the ad mentions nothing about benefits, omit a benefits section entirely.

Do not invent information that is not in the original ad.

About the Team

OpenAI’s mission is to ensure that general-purpose artificial intelligence benefits all of humanity. We believe that achieving our goal requires effective engagement with public policy stakeholders and the broader community impacted by AI. Accordingly, our Global Affairs team builds authentic, collaborative relationships with public officials and the broader AI policymaking community to inform and support our shared work in these domains. We ensure that insights from policymakers inform our work and in collaboration with our colleagues and external stakeholders, seek to shape policy so that it aligns with and supports our mission.

About the Role

This position reports to OpenAI’s global Head of National Security Policy and will help advance OpenAI’s engagement with the Asia-Pacific national security community. This is a senior IC role leading OpenAI’s Asia-Pacific security and technology policy engagement in support of our regional strategy. You will be OpenAI’s primary policy representative on matters related to defense, security, and AI policy across the region, positioning OpenAI as a trusted partner for national security stakeholders across allied and partner governments, regional multilateral fora, and key security institutions.

Key responsibilities include:

• Build and sustain senior relationships across Asia-Pacific ministries of defense/foreign affairs, intelligence, and cybersecurity, including across key partner frameworks such as ASEAN, AUKUS, and the Quad, and in relevant national capitals.

• Represent OpenAI with senior officials, lawmakers, and multilateral bodies, including ASEAN-led mechanisms (ARF, ADMM-Plus), regional security dialogues, and Track 1/1.5 channels as appropriate.

• Lead external engagement with regional think tanks, research institutions, industry groups, and working bodies on AI, security, and resilience, anchored around convenings such as Shangri-La Dialogue and Raisina Dialogue.

• Coordinate closely with the APAC regional team, and act as a cross-functional connector across OpenAI’s global policy team to align between Asia-Pacific efforts and broader national security strategy.

• Track and shape policy developments affecting AI in defense, intelligence, dual-use tech, and export controls, especially those tied to Indo-Pacific security cooperation and defense innovation pathways.

• Draft crisp policy products (briefs, memos, and government responses) on national security and public safety implications of advanced AI, tailored to regional priorities and cooperation mechanisms.

• Advise internal teams on opportunities to strengthen regional resilience and scale beneficial uses of AI for democratic security, defense, disaster response, and critical infrastructure, aligned with priorities in ASEAN, the Pacific Islands Forum, and key partner initiatives.

You should thrive in this role if you:

• Are politically astute, with a deep understanding of the Indo-Pacific security environment, including the defense and intelligence apparatus of key Asia-Pacific democracies and partners, and the regional dynamics shaping security cooperation.

• Are an experienced relationship builder with an established network of senior government officials, multilateral institutions, and/or civil society stakeholders in a national security or technology policy context across the Asia-Pacific region.

• Possess outstanding communication and diplomatic skills, with the ability to represent OpenAI externally and work effectively across cultures and political systems.

We're looking for a blend of:

• 10+ years of experience in Asia-Pacific or Indo-Pacific security, including within relevant national ministries (defense, foreign affairs, intelligence, internal security), regional security organizations, or closely related multilateral and alliance contexts. Candidates with prior industry and government relations experience will have an advantage.

• Demonstrated credibility with senior stakeholders across the Asia-Pacific national security ecosystem.

• Regional language capability (English plus at least one major regional language) a significant plus.

• Familiarity with emerging technology issues, particularly dual-use AI capabilities, including CBRN and cybersecurity.

• Strong strategic instincts and the ability to deliver results in a fast-paced, evolving environment.

About OpenAI

OpenAI is an AI research and deployment company dedicated to ensuring that general-purpose artificial intelligence benefits all of humanity. We push the boundaries of the capabilities of AI systems and seek to safely deploy them to the world through our products. AI is an extremely powerful tool that must be created with safety and human needs at its core, and to achieve our mission, we must encompass and value the many different perspectives, voices, and experiences that form the full spectrum of humanity.

We are an equal opportunity employer, and we do not discriminate on the basis of race, religion, color, national origin, sex, sexual orientation, age, veteran status, disability, genetic information, or other applicable legally protected characteristic.

For additional information, please see [OpenAI’s Affirmative Action and Equal Employment Opportunity Policy Statement](https://cdn.openai.com/policies/eeo-policy-statement.pdf).

Background checks for applicants will be administered in accordance with applicable law, and qualified applicants with arrest or conviction records will be considered for employment consistent with those laws, including the San Francisco Fair Chance Ordinance, the Los Angeles County Fair Chance Ordinance for Employers, and the California Fair Chance Act, for US-based candidates. For unincorporated Los Angeles County workers: we reasonably believe that criminal history may have a direct, adverse and negative relationship with the following job duties, potentially resulting in the withdrawal of a conditional offer of employment: protect computer hardware entrusted to you from theft, loss or damage; return all computer hardware in your possession (including the data contained therein) upon termination of employment or end of assignment; and maintain the confidentiality of proprietary, confidential, and non-public information. In addition, job duties require access to secure and protected information technology systems and related data security obligations.

To notify OpenAI that you believe this job posting is non-compliant, please submit a report through [this form](https://form.asana.com/?d=57018692298241&k=5MqR40fZd7jlxVUh5J-UeA). No response will be provided to inquiries unrelated to job posting compliance.

We are committed to providing reasonable accommodations to applicants with disabilities, and requests can be made via this [link](https://form.asana.com/?k=bQ7w9h3iexRlicUdWRiwvg&d=57018692298241).

[OpenAI Global Applicant Privacy Policy](https://cdn.openai.com/policies/global-employee-and-contractor-privacy-policy.pdf)

At OpenAI, we believe artificial intelligence has the potential to help people solve immense global challenges, and we want the upside of AI to be widely shared. Join us in shaping the future of technology.

[Apply for this Job](https://jobs.ashbyhq.com/openai/2f04a25a-8900-4235-8c1d-25c74f6c5e55/application)

This site is protected by reCAPTCHA and the Google [Privacy Policy](https://policies.google.com/privacy) and [Terms of Service](https://policies.google.com/terms) apply.

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The base pay offered may vary depending on multiple individualized factors, including market location, job-related knowledge, skills, and experience. If the role is non-exempt, overtime pay will be provided consistent with applicable laws. In addition to the salary range listed above, total compensation also includes generous equity, performance-related bonus(es) for eligible employees, and the following benefits.

• Medical, dental, and vision insurance for you and your family, with employer contributions to Health Savings Accounts

• Pre-tax accounts for Health FSA, Dependent Care FSA, and commuter expenses (parking and transit)

• 401(k) retirement plan with employer match

• Paid parental leave (up to 24 weeks for birth parents and 20 weeks for non-birthing parents), plus paid medical and caregiver leave (up to 8 weeks)

• Paid time off: flexible PTO for exempt employees and up to 15 days annually for non-exempt employees

• 13+ paid company holidays, and multiple paid coordinated company office closures throughout the year for focus and recharge, plus paid sick or safe time (1 hour per 30 hours worked, or more, as required by applicable state or local law)

• Mental health and wellness support

• Employer-paid basic life and disability coverage

• Annual learning and development stipend to fuel your professional growth

• Daily meals in our offices, and meal delivery credits as eligible

• Relocation support for eligible employees

• Additional taxable fringe benefits, such as charitable donation matching and wellness stipends, may also be provided.

About the Team

OpenAI’s User Operations team shepherds our customers’ adoption of AI and ensures that our customers' product experience is nothing short of exceptional. We are building the very first post-AGI support team. We resolve complex issues, provide technical guidance, and support customers in maximizing value and adoption from deploying our products. We work closely with Sales, Technical Success, Product, Engineering and others, to deliver the best possible experience to our customers at scale. OpenAI's customers represent a range of diverse backgrounds and maturity, from early-stage startups to established global enterprises.

About the Role

We are looking for dedicated, experienced, and passionate individuals to help solve some of the most difficult problems faced by our customers and build our post-AGI support team with us. In this role, you will interact directly with customers through support tickets and Slack messages, troubleshooting complex issues and resolving novel, often undefined technical problems while setting a positive precedent for the rest of the team. You’ll partner closely with cross-functional teams to drive initiatives that reduce bugs, improve features, and build the systems that elevate our customer experience. Your work will bring us toward industry-leading response times and service levels, while strengthening our internal customer feedback operations in an increasingly intricate space. You will help scale our support organization by improving operational processes and leveraging our own technology to build the next version of the support team in the new AI world. You will be crucial to the success of the most innovative, disruptive, and high-scale AI solutions being built with OpenAI.

If you thrive in environments that value impact, collaboration, and fast-paced problem-solving, you might be the perfect fit for our team

You’ll be responsible for:

• Work directly with customers, solving their most complex problems and providing ownership and education on the use of our platforms.

• Be among the foremost experts on everything related to OpenAI products, even where our AI does not have the answer.

• Be among the last line of defense before our core Product and Engineering teams, and partner with engineering and customer teams to resolve issues.

• Use scripting and emerging AI capabilities to improve internal tooling and automate recurring processes.

• Take learnings from resolving customer issues and create our approach to scaling these solutions, partnering with product and Go-To-Market teams.

• Orchestrate agentic improvements to our operations that will level-up our entire team.

• Foster a supportive and productive work culture within the User Operations team.

• Provide support coverage in on call shifts and during holidays and weekends based on business needs.

You might thrive in this role if you have:

• Have 8+ years of experience in user operations, technical support, or support engineering roles, ideally within tech startups or fast-paced environments.

• Are comfortable using emerging technologies (ie. Codex, ChatGPT, OpenAI API, etc.) to script or engineer code (e.g., Python or similar) for automating repetitive tasks and integrating tools.

• Have expert-level SaaS troubleshooting skills with the ability to rapidly understand new technologies and complex concepts.

• Naturally question established norms, skillfully identify root causes, and proactively drive innovation and process improvements.

• Are among the very best critical thinkers, problem solvers, and communicators of complex technical issues in the industry.

• Thrive in ambiguity, adapt rapidly to change, continuously learn, and proactively seek opportunities for growth.

• Have proven experience building strong relationships with customers and cross-functionally to drive resolution to complex issues.

• Have a humble attitude, an eagerness to help others, and a desire to pick up whatever knowledge you're missing to make both your team and our customers succeed.

• Have high horsepower, are adept at frequent context switching and working on multiple projects at once with expansive ownership and prioritization.

About OpenAI

OpenAI is an AI research and deployment company dedicated to ensuring that general-purpose artificial intelligence benefits all of humanity. We push the boundaries of the capabilities of AI systems and seek to safely deploy them to the world through our products. AI is an extremely powerful tool that must be created with safety and human needs at its core, and to achieve our mission, we must encompass and value the many different perspectives, voices, and experiences that form the full spectrum of humanity.

Additional Information

We are an equal opportunity employer, and we do not discriminate on the basis of race, religion, color, national origin, sex, sexual orientation, age, veteran status, disability, genetic information, or other applicable legally protected characteristic.

For additional information, please see [OpenAI’s Affirmative Action and Equal Employment Opportunity Policy Statement](https://cdn.openai.com/policies/eeo-policy-statement.pdf).

Background checks for applicants will be administered in accordance with applicable law, and qualified applicants with arrest or conviction records will be considered for employment consistent with those laws, including the San Francisco Fair Chance Ordinance, the Los Angeles County Fair Chance Ordinance for Employers, and the California Fair Chance Act, for US-based candidates. For unincorporated Los Angeles County workers: we reasonably believe that criminal history may have a direct, adverse effect on your ability to perform the job duties of this position.

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We offer a competitive salary range of $180K – $260K, including generous equity, performance-related bonus(es) for eligible employees, and a range of benefits.

Benefits

• Medical, dental, and vision insurance for you and your family, with employer contributions to Health Savings Accounts
• Pre-tax accounts for Health FSA, Dependent Care FSA, and commuter expenses (parking and transit)
• 401(k) retirement plan with employer match
• Paid parental leave (up to 24 weeks for birth parents and 20 weeks for non-birthing parents), plus paid medical and caregiver leave (up to 8 weeks)
• Paid time off: flexible PTO for exempt employees and up to 15 days annually for non-exempt employees
• 13+ paid company holidays, and multiple paid coordinated company office closures throughout the year for focus and recharge, plus paid sick or safe time (1 hour per 30 hours worked, or more, as required by applicable state or local law)
• Mental health and wellness support
• Employer-paid basic life and disability coverage
• Annual learning and development stipend to fuel your professional growth
• Daily meals in our offices, and meal delivery credits as eligible
• Relocation support for eligible employees
• Additional taxable fringe benefits, such as charitable donation matching and wellness stipends, may also be provided.

About the Team

OpenAI’s User Operations team shepherds our customers’ adoption of AI and ensures that our customers' product experience is nothing short of exceptional. We are building the very first post-AGI support team. We resolve complex issues, provide technical guidance, and support customers in maximizing value and adoption from deploying our products.

About the Role

We are looking for dedicated, experienced, and passionate individuals to help solve some of the most difficult problems faced by our customers and build our post-AGI support team with us. In this role, you will interact directly with customers through support tickets and Slack messages, troubleshooting complex issues and resolving novel, often undefined technical problems while setting a positive precedent for the rest of the team. You’ll partner closely with cross-functional teams to drive initiatives that reduce bugs, improve features, and build the systems that elevate our customer experience.

Responsibilities

• Support public sector customers, including U.S. Government agencies and teams operating under FedRAMP requirements, by troubleshooting complex issues and translating security and compliance needs into clear next steps.
• Work directly with customers, solving their most complex problems and providing ownership and education on the use of our platforms.
• Be among the foremost experts on everything related to OpenAI products, even where our AI does not have the answer.
• Be among the last line of defense before our core Product and Engineering teams, and partner with engineering and customer teams to resolve issues.
• Use scripting and emerging AI capabilities to improve internal tooling and automate recurring processes.
• Take learnings from resolving customer issues and create our approach to scaling these solutions, partnering with product and Go-To-Market teams.
• Orchestrate agentic improvements to our operations that will level-up our entire team.
• Foster a supportive and productive work culture within the User Operations team.
• Provide support coverage in on call shifts and during holidays and weekends based on business needs.

Requirements

• 8+ years of experience in user operations, technical support, or support engineering roles, ideally within tech startups or fast-paced environments.
• Are comfortable using emerging technologies (ie. Codex, ChatGPT, OpenAI API, etc.) to script or engineer code (e.g., Python or similar) for automating repetitive tasks and integrating tools.
• Have expert-level SaaS troubleshooting skills with the ability to rapidly understand new technologies and complex concepts.
• Naturally question established norms, skillfully identify root causes, and proactively drive innovation and process improvements.
• Are among the very best critical thinkers, problem solvers, and communicators of complex technical issues in the industry.
• Thrive in ambiguity, adapt rapidly to change, continuously learn, and proactively seek opportunities for growth.
• Have proven experience building strong relationships with customers and cross-functionally to drive resolution to complex issues.
• Have a humble attitude, an eagerness to help others, and a desire to pick up whatever knowledge you're missing to make both your team and our customers succeed.
• Have high horsepower, are adept at frequent context switching and working on multiple projects at once with expansive ownership and prioritization.
• Preferred: Bachelor’s degree in Computer Science, Computer Engineering, another relevant technical field, or equivalent practical experience.

About OpenAI

OpenAI is an AI research and deployment company dedicated to ensuring that general-purpose artificial intelligence benefits all of humanity. We push the boundaries of the capabilities of AI systems and seek to safely deploy them to the world through our products. AI is an extremely powerful tool that must be created with safety and human needs at its core, and to achieve our mission, we must encompass and value the many different perspectives, voices, and experiences that form the full spectrum of humanity.

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We're seeking an experienced Enterprise Account Executive to drive adoption of Anthropic's AI solutions across the life sciences sector throughout EMEA. In this role, you'll leverage your deep understanding of the pharmaceutical and biotech ecosystem to help organisations accelerate drug discovery, optimise clinical operations, and bring treatments to patients faster through responsible AI implementation.

Responsibilities

• Develop and execute strategic sales plans to drive adoption of Anthropic's AI solutions within large pharmaceutical, biotech, and medical device organisations
• Build and maintain relationships with key decision-makers at global pharma companies, specialty biotechs, and CROs across EMEA
• Partner with our HCLS Applied AI team to articulate technical capabilities and develop compelling value propositions for life sciences-specific applications
• Identify and qualify new opportunities through discovery calls, demonstrations, and collaborative problem-solving sessions
• Navigate complex enterprise buying processes within large pharma organisations, negotiate contracts, and close strategic deals
• Leverage our strategic partnerships to expand our reach in the life sciences market
• Monitor and report on sales pipeline, market trends, and competitive landscape
• Capture and communicate industry-specific requirements to inform product development
• Represent Anthropic at life sciences industry events and conferences
• Collaborate cross-functionally to ensure our solutions address pharma-specific challenges around data privacy, security, and regulatory compliance — including EU AI Act considerations and EMA guidance on AI in medicines development

You may be a good fit if you have

• 8+ years of enterprise sales experience within the EMEA market, with at least 5 years selling technology solutions into large pharmaceutical, biotech, or medical device companies
• Proven track record of exceeding quota and closing complex enterprise deals with global pharma or specialty biotech organisations
• Deep understanding of life sciences industry dynamics, including R&D workflows, clinical development, drug commercialisation, regulatory affairs, and digital transformation initiatives
• Experience navigating lengthy procurement cycles and multi-stakeholder decision processes within large, matrixed pharma organisations
• Established relationships with senior executives across R&D, IT, and commercial functions at major pharmaceutical and biotech companies
• Ability to translate technical AI capabilities into business value and ROI in a life sciences context
• Experience collaborating with technical teams to develop tailored solutions
• Excellent communication and presentation skills, with the ability to engage credibly with both scientific and business audiences

Logistics

• Education requirements: We require at least a Bachelor's degree in a related field or equivalent experience.
• Location-based hybrid policy: Currently, we expect all staff to be in one of our offices at least 25% of the time. However, some roles may require more time in our offices.
• Visa sponsorship: We do sponsor visas! However, we aren't able to successfully sponsor visas for every role and every candidate. But if we make you an offer, we will make every reasonable effort to get you a visa, and we retain an immigration lawyer to help with this.

How we're different

We believe that the highest-impact AI research will be big science. At Anthropic we work as a single cohesive team on just a few large-scale research efforts. And we value impact — advancing our long-term goals of steerable, trustworthy AI — rather than work on smaller and more specific puzzles. We view AI research as an empirical science, which has as much in common with physics and biology as with traditional efforts in computer science. We're an extremely collaborative group, and we host frequent research discussions

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Anthropic's mission is to create reliable, interpretable, and steerable AI systems. We want AI to be safe and beneficial for our users and for society as a whole. Our team is a quickly growing group of committed researchers, engineers, policy experts, and business leaders working together to build beneficial AI systems.

Responsibilities

• Drive new business revenue by navigating complex organisational structures to reach decision-makers and educate them on practical AI applications
• Execute sales strategies tailored to traditional industry procurement cycles and conservative decision-making processes to exceed revenue quotas
• Identify new operational use cases within traditional business functions and collaborate cross-functionally to position AI as practical enhancement solutions
• Build consensus among C-suite executives, IT directors, operations leaders, and procurement teams around AI adoption strategies
• Gather customer feedback to inform product roadmaps and strengthen value propositions for risk-conscious organisations
• Refine mid-market sales methodology by incorporating learnings into playbooks and optimising processes for longer decision cycles

You may be a good fit if you have:

• 8+ years B2B software sales experience with 5+ years closing in mid-market accounts within traditional industries
• Traditional industry expertise in manufacturing, retail, healthcare, financial services, logistics, or professional services
• Track record closing €100K-€5M deals with 6-12 month sales cycles in conservative business environments
• Experience as a strategic business advisor facilitating change management and technology adoption
• Proven ability navigating complex procurement processes and building consensus among diverse stakeholder groups
• Consultative selling approach translating technical AI capabilities into business language for conservative decision-makers
• History of exceeding quota while managing longer sales cycles across multiple traditional industry accounts
• Strong communication skills engaging audiences from technical teams to C-level executives
• Industry acumen with analytical approach to positioning AI as operational enhancement rather than disruptive technology
• Change management mindset for guiding conservative organisations through technology adoption
• Business outcome focus with ability to articulate ROI frameworks and demonstrate measurable operational improvements
• Passion for AI with commitment to safe, responsible deployment in stability-focused business environments

Deadline to apply:

None. Applications will be reviewed on a rolling basis.

Logistics

Education requirements: We require at least a Bachelor's degree in a related field or equivalent experience. Location-based hybrid policy: Currently, we expect all staff to be in one of our offices at least 25% of the time. However, some roles may require more time in our offices.

Visa sponsorship: We do sponsor visas! However, we aren't able to successfully sponsor visas for every role and every candidate. But if we make you an offer, we will make every reasonable effort to get you a visa, and we retain an immigration lawyer to help with this.

We encourage you to apply even if you do not believe you meet every single qualification. Not all strong candidates will meet every single qualification as listed. Research shows that people who identify as being from underrepresented groups are more prone to experiencing imposter syndrome and doubting the strength of their candidacy, so we urge you not to exclude yourself prematurely and to submit an application if you're interested in this work. We think AI systems like the ones we're building have enormous social and ethical implications. We think this makes representation even more important, and we strive to include a range of diverse perspectives on our team.

Your safety matters to us. To protect yourself from potential scams, remember that Anthropic recruiters only contact you from @anthropic.com email addresses.

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Location

San Francisco

Employment Type

Full time

Location Type

On-site

Department

Research

Compensation

• $226K – $285K • Offers Equity

The base pay offered may vary depending on multiple individualized factors, including market location, job-related knowledge, skills, and experience. If the role is non-exempt, overtime pay will be provided consistent with applicable laws. In addition to the salary range listed above, total compensation also includes generous equity, performance-related bonus(es) for eligible employees, and the following benefits.

Benefits

• Medical, dental, and vision insurance for you and your family, with employer contributions to Health Savings Accounts

• Pre-tax accounts for Health FSA, Dependent Care FSA, and commuter expenses (parking and transit)

• 401(k) retirement plan with employer match

• Paid parental leave (up to 24 weeks for birth parents and 20 weeks for non-birthing parents), plus paid medical and caregiver leave (up to 8 weeks)

• Paid time off: flexible PTO for exempt employees and up to 15 days annually for non-exempt employees

• 13+ paid company holidays, and multiple paid coordinated company office closures throughout the year for focus and recharge, plus paid sick or safe time (1 hour per 30 hours worked, or more, as required by applicable state or local law)

• Mental health and wellness support

• Employer-paid basic life and disability coverage

• Annual learning and development stipend to fuel your professional growth

• Daily meals in our offices, and meal delivery credits as eligible

• Relocation support for eligible employees

• Additional taxable fringe benefits, such as charitable donation matching and wellness stipends, may also be provided.

About the Team

Our Robotics team is focused on unlocking general-purpose robotics and advancing toward AGI-level intelligence in dynamic, real-world environments. Working across the full model and systems stack, we integrate cutting-edge hardware and software to explore a broad range of robotic form factors. We strive to seamlessly blend high-level AI capabilities with the physical constraints of real-world systems to improve people’s lives.

About the Role

As a Supply Chain Manager, Material & Partner Management on the Robotics team, you will own the operational and business relationships that enable our manufacturing partners and critical suppliers to execute reliably across development builds and production ramps. You will serve as the primary interface to partners, guiding capacity planning, materials readiness, and delivery commitments to ensure builds can happen on schedule.

Responsibilities

• Partner Management & Operating Cadence

• Own end-to-end relationships with key manufacturing partners (CM/JDM/ODM) and critical suppliers, spanning executive alignment through regular operational execution

• Run joint business operation cadences: planning and capacity reviews, materials readiness checks, and QBRs, with clear owners, actions, and follow-through

• Serve as the business partner interface across Engineering, Quality, and Technical Ops to keep execution aligned and unblocked

• Build Planning & Material Readiness

• Drive build planning and materials readiness with partners by confirming capacity, long-lead coverage, promise dates, and readiness gates for program ramp

• Own partner-side material pipelining and readiness visibility, surfacing risks early and driving mitigation plans

• Performance Management, Escalations, and Issue Resolution

• Manage partner performance using scorecards and readiness metrics (delivery, quality, responsiveness, readiness health) and lead corrective actions when performance falls below bar

• Lead cross-functional escalation and issue resolution for build blockers (shortages, late parts, quality escapes), coordinating Engineering, Quality, and Technical Ops

• Drive durable closure on recurring issues by tightening processes, owners, and partner accountability mechanisms

• Build continuous improvement programs with partners to increase yield, reliability, documentation quality, and repeatable processes

• Commercial Ownership: SOWs, Contracts, and Business Operations

• Own the business relationship with major partners, including commercial alignment and ongoing operational management

• Develop Statements of Work (SOWs) and drive contract development and review in partnership with Legal

• Oversee partner business operations such as contracts, payments, and commercial commitments, ensuring alignment to build execution and materials readiness

You might thrive in this role if you:

• Have owned execution with CM/JDM/ODM partners and can drive materials readiness against build plans and ramps

• Are great at running partner cadences (readiness reviews, issue triage, QBRs) with clear owners and follow-through

• Can assess build schedules + receiving ladders, make a confident on-time call, and

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Location

Dublin, Ireland

Employment Type

Full time

Department

About the Team

OpenAI’s User Operations team shepherds our customers’ adoption of AI and ensures that our customers' product experience is nothing short of exceptional. We are building the very first post-AGI support team. We resolve complex issues, provide technical guidance, and support customers in maximizing value and adoption from deploying our products. We work closely with Sales, Technical Success, Product, Engineering and others, to deliver the best possible experience to our customers at scale. OpenAI's customers represent a range of diverse backgrounds and maturity, from early-stage startups to established global enterprises.

About the Role

We are looking for dedicated, experienced, and passionate individuals to help solve some of the most difficult problems faced by our customers and build our post-AGI support team with us. In this role, you will interact directly with customers through support tickets and Slack messages, troubleshooting complex issues and resolving novel, often undefined technical problems while setting a positive precedent for the rest of the team. You’ll partner closely with cross-functional teams to drive initiatives that reduce bugs, improve features, and build the systems that elevate our customer experience. Your work will bring us toward industry-leading response times and service levels, while strengthening our internal customer feedback operations in an increasingly intricate space. You will help scale our support organization by improving operational processes and leveraging our own technology to build the next version of the support team in the new AI world. You will be crucial to the success of the most innovative, disruptive, and high-scale AI solutions being built with OpenAI.

If you thrive in environments that value impact, collaboration, and fast-paced problem-solving, you might be the perfect fit for our team

We use a hybrid work model of 3 days in the office per week and offer relocation assistance to new employees.

Responsibilities

• Work directly with customers, solving their most complex problems and providing ownership and education on the use of our platforms.

• Be among the foremost experts on everything related to OpenAI products, even where our AI does not have the answer.

• Be among the last line of defense before our core Product and Engineering teams, and partner with engineering and customer teams to resolve issues.

• Use scripting and emerging AI capabilities to improve internal tooling and automate recurring processes.

• Take learnings from resolving customer issues and create our approach to scaling these solutions, partnering with product and Go-To-Market teams.

• Orchestrate agentic improvements to our operations that will level-up our entire team.

• Foster a supportive and productive work culture within the User Operations team.

• Provide support coverage in on call shifts and during holidays and weekends based on business needs.

Requirements

• Have 8+ years of experience in user operations, technical support, or support engineering roles, ideally within tech startups or fast-paced environments.

• Are comfortable using emerging technologies (ie. Codex, ChatGPT, OpenAI API, etc.) to script or engineer code (e.g., Python or similar) for automating repetitive tasks and integrating tools.

• Have expert-level SaaS troubleshooting skills with the ability to rapidly understand new technologies and complex concepts.

• Naturally question established norms, skillfully identify root causes, and proactively drive innovation and process improvements.

• Are among the very best critical thinkers, problem solvers, and communicators of complex technical issues in the industry.

• Thrive in ambiguity, adapt rapidly to change, continuously learn, and proactively seek opportunities for growth.

• Have proven experience building strong relationships with customers and cross-functionally to drive resolution to complex issues.

• Have a humble attitude, an eagerness to help others, and a desire to pick up whatever knowledge you're missing to make both your team and our customers succeed.

• Have high horsepower, are adept at frequent context switching and working on multiple projects at once with expansive ownership and prioritization.

Preferred

_Bachelor’s degree in Computer Science, Computer Engineering, another relevant technical field, or equivalent practical experience._

Compensation, Benefits and Perks

This is a position with OpenAI Ireland Ltd., which controls the hiring and management of this position.

Total compensation includes an annual salary, generous equity, and benefits.

• Medical, dental, and vision insurance for you and your family

• Mental health and wellness support

• PRSA plan with 8% employer matching

• Unlimited time off

• Annual learning & development stipend ($1,500 USD equivalent per year)

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Location

Tokyo, Japan

Employment Type

Full time

Department

About the Team

OpenAI’s User Operations team shepherds our customers’ adoption of AI and ensures that our customers' product experience is nothing short of exceptional. We are building the very first post-AGI support team. We resolve complex issues, provide technical guidance, and support customers in maximizing value and adoption from deploying our products. We work closely with Sales, Technical Success, Product, Engineering and others, to deliver the best possible experience to our customers at scale. OpenAI's customers represent a range of diverse backgrounds and maturity, from early-stage startups to established global enterprises.

About the Role

We are looking for dedicated, experienced, and passionate individuals to help solve some of the most difficult problems faced by our customers and build our post-AGI support team with us. In this role, you will interact directly with customers through support tickets and Slack messages, troubleshooting complex issues and resolving novel, often undefined technical problems while setting a positive precedent for the rest of the team. You’ll partner closely with cross-functional teams to drive initiatives that reduce bugs, improve features, and build the systems that elevate our customer experience. Your work will bring us toward industry-leading response times and service levels, while strengthening our internal customer feedback operations in an increasingly intricate space. You will help scale our support organization by improving operational processes and leveraging our own technology to build the next version of the support team in the new AI world. You will be crucial to the success of the most innovative, disruptive, and high-scale AI solutions being built with OpenAI.

If you thrive in environments that value impact, collaboration, and fast-paced problem-solving, you might be the perfect fit for our team

This role is based in Tokyo. We use a hybrid work model of 3 days in the office per week and offer relocation assistance to new employees. To succeed in this position you must be fully bilingual—fluent in both Japanese _and_ English (spoken and written). Please note that your resume must be submitted in English, and the interview process will include conversations in both languages.

You’ll be responsible for:

• Work directly with customers, solving their most complex problems and providing ownership and education on the use of our platforms.

• Be among the foremost experts on everything related to OpenAI products, even where our AI does not have the answer.

• Be among the last line of defense before our core Product and Engineering teams, and partner with engineering and customer teams to resolve issues.

• Use scripting and emerging AI capabilities to improve internal tooling and automate recurring processes.

• Take learnings from resolving customer issues and create our approach to scaling these solutions, partnering with product and Go-To-Market teams.

• Orchestrate agentic improvements to our operations that will level-up our entire team.

• Foster a supportive and productive work culture within the User Operations team.

• Provide support coverage in on call shifts and during holidays and weekends based on business needs.

Note: each person in this role will be expected to work a standard 5x8 work week, with 1 of the days covering weekend shifts each week (e.g., work weeks covering Tuesday - Saturday or Sunday - Thursday)

You might thrive in this role if you have:

• Have 8+ years of experience in user operations, technical support, or support engineering roles, ideally within tech startups or fast-paced environments.

• Are comfortable using emerging technologies (ie. Codex, ChatGPT, OpenAI API, etc.) to script or engineer code (e.g., Python or similar) for automating repetitive tasks and integrating tools.

• Have expert-level SaaS troubleshooting skills with the ability to rapidly understand new technologies and complex concepts.

• Naturally question established norms, skillfully identify root causes, and proactively drive innovation and process improvements.

• Are among the very best critical thinkers, problem solvers, and communicators of complex technical issues in the industry.

• Thrive in ambiguity, adapt rapidly to change, continuously learn, and proactively seek opportunities for growth.

• Have proven experience building strong relationships with customers and cross-functionally to drive resolution to complex issues.

• Have a humble attitude, an eagerness to help others, and a desire to pick up whatever knowledge you're missing to make both your team and our customers succeed.

• Have high horsepower, are adept at frequent context switching and working on multiple projects at once with expansive ownership and prioritization.

_PREFERRED:_ Bachelor’s degree in Computer Science, Computer Engineering, another relevant technical field, or equivalent practical experience.

About OpenAI

OpenAI is an AI research and deployment company dedicated to ensuring that general-purpose artificial intelligence benefits all of humanity. We push the boundaries of the capabilities of AI systems and seek to safely deploy them to the world through our products. AI is an extremely powerful tool that must be created with safety and human needs at its core, and to achieve our mission, we must encompass and value the many different perspectives, voices, and experiences that form the full spectrum of humanity.

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Location

Singapore

Employment Type

Full time

Location Type

Hybrid

Department

About the Team OpenAI’s User Operations team shepherds our customers’ adoption of AI and ensures that our customers' product experience is nothing short of exceptional. We are building the very first post-AGI support team. We resolve complex issues, provide technical guidance, and support customers in maximizing value and adoption from deploying our products. We work closely with Sales, Technical Success, Product, Engineering and others, to deliver the best possible experience to our customers at scale. OpenAI's customers represent a range of diverse backgrounds and maturity, from early-stage startups to established global enterprises.

About the Role We are looking for dedicated, experienced, and passionate individuals to help solve some of the most difficult problems faced by our customers and build our post-AGI support team with us. In this role, you will interact directly with customers through support tickets and Slack messages, troubleshooting complex issues and resolving novel, often undefined technical problems while setting a positive precedent for the rest of the team. You’ll partner closely with cross-functional teams to drive initiatives that reduce bugs, improve features, and build the systems that elevate our customer experience. Your work will bring us toward industry-leading response times and service levels, while strengthening our internal customer feedback operations in an increasingly intricate space. You will help scale our support organization by improving operational processes and leveraging our own technology to build the next version of the support team in the new AI world. You will be crucial to the success of the most innovative, disruptive, and high-scale AI solutions being built with OpenAI.

If you thrive in environments that value impact, collaboration, and fast-paced problem-solving, you might be the perfect fit for our team

This role is based in Singapore. We use a hybrid work model of 3 days in the office per week and offer relocation assistance to new employees. To succeed in this position you must be fully fluent in English (spoken and written). Please note that your resume must be submitted in English, and the interview process will be conducted in English.

You’ll be responsible for:

• Work directly with customers, solving their most complex problems and providing ownership and education on the use of our platforms.

• Be among the foremost experts on everything related to OpenAI products, even where our AI does not have the answer.

• Be among the last line of defense before our core Product and Engineering teams, and partner with engineering and customer teams to resolve issues.

• Use scripting and emerging AI capabilities to improve internal tooling and automate recurring processes.

• Take learnings from resolving customer issues and create our approach to scaling these solutions, partnering with product and Go-To-Market teams.

• Orchestrate agentic improvements to our operations that will level-up our entire team.

• Foster a supportive and productive work culture within the User Operations team.

• Provide support coverage in on call shifts and during holidays and weekends based on business needs.

Note: each person in this role will be expected to work a standard 5x8 work week, with 1 of the days covering weekend shifts each week (e.g., work weeks covering Tuesday - Saturday or Sunday - Thursday)

You might thrive in this role if you have:

• Have 8+ years of experience in user operations, technical support, or support engineering roles, ideally within tech startups or fast-paced environments.

• Are comfortable using emerging technologies (ie. Codex, ChatGPT, OpenAI API, etc.) to script or engineer code (e.g., Python or similar) for automating repetitive tasks and integrating tools.

• Have expert-level SaaS troubleshooting skills with the ability to rapidly understand new technologies and complex concepts.

• Naturally question established norms, skillfully identify root causes, and proactively drive innovation and process improvements.

• Are among the very best critical thinkers, problem solvers, and communicators of complex technical issues in the industry.

• Thrive in ambiguity, adapt rapidly to change, continuously learn, and proactively seek opportunities for growth.

• Have proven experience building strong relationships with customers and cross-functionally to drive resolution to complex issues.

• Have a humble attitude, an eagerness to help others, and a desire to pick up whatever knowledge you're missing to make both your team and our customers succeed.

• Have high horsepower, are adept at frequent context switching and working on multiple projects at once with expansive ownership and prioritization.

_PREFERRED:_ Bachelor’s degree in Computer Science, Computer Engineering, another relevant technical field, or equivalent practical experience.

About OpenAI OpenAI is an AI research and deployment company dedicated to ensuring that general-purpose artificial intelligence benefits all of humanity. We push the boundaries of the capabilities of AI systems and seek to safely deploy them to the world through our products. AI is an extremely powerful tool that must be created with safety and human needs at its core, and to achieve our mission, we must encompass and value the many different perspectives, voices, and experiences that form the full spectrum of humanity.

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