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YubHub-native raw fields carry `x-` prefix.","jobs":[{"@context":"https://schema.org","@type":"JobPosting","identifier":{"@type":"PropertyValue","name":"YubHub","value":"job_92572731-1bd"},"title":"Manager, Customer Success Engineer, EMEA","description":"<p>As the Manager, Customer Success Engineers, you&#39;ll lead a team of technical specialists who drive GitLab adoption and value realization at scale across EMEA.</p>\n<p>You&#39;ll design and run scalable technical enablement programs that help customers unlock business outcomes from GitLab across source code management, CI/CD, DevSecOps, and Agile planning, while building repeatable frameworks to remove adoption barriers.</p>\n<p>Reporting to the Senior Director of Customer Success Managers, you&#39;ll combine deep DevSecOps expertise with strategic program development, partnering closely with Sales, Renewals, and cross-functional teams to turn technical insights into commercial impact, reduce churn risk, and surface expansion opportunities.</p>\n<p>In your first year, you&#39;ll be focused on establishing clear metrics for technical value, strengthening voice-of-the-customer feedback loops with Product and Engineering, and elevating the effectiveness and impact of the Customer Success Engineering team across a pooled book of business in the EMEA region.</p>\n<p><strong>Responsibilities</strong></p>\n<ul>\n<li>Lead a distributed team of Customer Success Engineers in EMEA to drive GitLab adoption and technical value realization across a pooled book of business.</li>\n</ul>\n<ul>\n<li>Develop and execute scalable technical enablement strategies and programs that help customers use GitLab for source code management, CI/CD, DevSecOps, and Agile planning.</li>\n</ul>\n<ul>\n<li>Drive creation of repeatable frameworks and systematic solutions that remove adoption barriers and support measurable customer business outcomes.</li>\n</ul>\n<ul>\n<li>Collaborate closely with Sales, Renewals, and Customer Success Managers to align technical enablement with commercial objectives, supporting retention and expansion across accounts.</li>\n</ul>\n<ul>\n<li>Use data and performance indicators to assess program effectiveness, identify adoption trends, and adjust technical initiatives for greater impact at scale.</li>\n</ul>\n<ul>\n<li>Mentor and coach team members to strengthen their DevSecOps expertise, customer engagement skills, and ability to translate technical capabilities into business value.</li>\n</ul>\n<ul>\n<li>Champion the voice of the customer by translating field insights and technical pain points into actionable feedback for Product, Engineering, and other cross-functional teams.</li>\n</ul>\n<ul>\n<li>Partner with internal stakeholders to ensure customer feedback, feature requests, and adoption insights inform roadmap priorities and improvements to the overall customer experience.</li>\n</ul>\n<p><strong>Requirements</strong></p>\n<ul>\n<li>Strong understanding of DevSecOps practices, with the ability to connect GitLab capabilities across source code management, CI/CD, security, and Agile planning to tangible business outcomes.</li>\n</ul>\n<ul>\n<li>Experience leading and developing technical teams in a distributed, remote environment, with a focus on customer outcomes and scalable impact.</li>\n</ul>\n<ul>\n<li>Background in software development or engineering that enables you to guide technical conversations, remove adoption barriers, and design effective enablement paths.</li>\n</ul>\n<ul>\n<li>Experience designing and implementing scalable customer success or technical enablement programs, using data to measure impact and refine approaches.</li>\n</ul>\n<ul>\n<li>Ability to translate complex technical concepts into clear, outcome-focused messaging for both technical and non-technical stakeholders.</li>\n</ul>\n<ul>\n<li>Proven skill in collaborating with Sales, Renewals, and other cross-functional teams to align technical adoption work with commercial objectives.</li>\n</ul>\n<ul>\n<li>Comfort using customer insights and feedback to influence internal priorities, including product, process, and program decisions.</li>\n</ul>\n<ul>\n<li>Openness to diverse backgrounds and transferable skills, with a growth mindset toward learning GitLab&#39;s platform and evolving DevSecOps practices.</li>\n</ul>\n<p><strong>About the Team</strong></p>\n<p>We&#39;re the Customer Success Engineering team within the broader Customer Success organization. We&#39;re a distributed, remote group that collaborates asynchronously across time zones, using GitLab and our handbook-first approach to coordinate work rather than relying on dedicated account assignments.</p>\n<p>This structure helps us deliver a consistent customer experience, quickly share learnings across accounts, and continuously improve how we support customers.</p>\n<p style=\"margin-top:24px;font-size:13px;color:#666;\">XML job scraping automation by <a href=\"https://yubhub.co\">YubHub</a></p>","url":"https://yubhub.co/jobs/job_92572731-1bd","directApply":true,"hiringOrganization":{"@type":"Organization","name":"GitLab","sameAs":"https://about.gitlab.com/","logo":"https://logos.yubhub.co/about.gitlab.com.png"},"x-apply-url":"https://job-boards.greenhouse.io/gitlab/jobs/8396314002","x-work-arrangement":"remote","x-experience-level":"senior","x-job-type":"full-time","x-salary-range":null,"x-skills-required":["DevSecOps","GitLab","Source code management","CI/CD","Agile planning","Technical enablement","Customer success","Program development","Data analysis","Performance indicators"],"x-skills-preferred":[],"datePosted":"2026-04-18T15:45:17.569Z","jobLocation":{"@type":"Place","address":{"@type":"PostalAddress","addressLocality":"Remote, France; Remote, Germany; Remote, Netherlands; Remote, Spain"}},"jobLocationType":"TELECOMMUTE","employmentType":"FULL_TIME","occupationalCategory":"Engineering","industry":"Technology","skills":"DevSecOps, GitLab, Source code management, CI/CD, Agile planning, Technical enablement, Customer success, Program development, Data analysis, Performance indicators"}]}