The role focuses on strategy, prioritization, coordination, and delivery, rather than hands-on execution of platforms or tools. Leads efforts to develop solutions and then work with key partners to build and implement them. Develops the complete design of customer and supporting processes, to build and/or deploy key tools to monitor, diagnose, predict, and activate customer experience insights.

Identifies and prioritizes customer experience improvement initiatives. Makes recommendations based on market research and competitive analysis from both within and outside the insurance industry to support product development and go-to-market strategies across channels.

Uses analytical knowledge and program/project management best practices to sponsor key transformation projects, as the main business owner, or Agile Product Manager to lead cross-functional projects prioritizing work in backlogs, and drive for products that deliver to our experience expectations.

Communicates project deliverables to key stakeholders across the Enterprise to include Senior Executive Management. Responsible for defining strategy, requirements, prototyping, testing, training, support procedures, communications and implementation.

Serve as an integrator between business needs and technology solutions, helping to deliver tools and methodologies to align with enterprise goals and objectives.

Proficiently lead conversations with the executive management within the organization, and inspire clear ideas and actions. Collaborate with enterprise stakeholders to develop and prioritize epics and features.

Leverage customer/partner research and data and analytics to bring analytical capabilities to market for both internal users and to optimize customer experiences.

Monitor and track market trends within the insurance industry and other verticals affecting customer experience capabilities and customer's experience expectations.

Applies advanced knowledge of analytics and tools to drive change with partners to create/enhance Customer Experience capabilities.

Develop pilot measurement plans and implementation control plans with Customer Analytics to articulate benefit attribution based on customer experience enhancements or new capabilities.

Assists with planning process by leading analysis and producing cost-benefit analysis for proposed Customer Experience projects. Performs other job duties as assigned.

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Your primary responsibilities will include:

• Defining, delivering, and continuously optimizing customer experience solutions across the customer lifecycle
• Leading efforts to develop solutions and working with key partners to build and implement them
• Developing the complete design of customer and supporting processes, to build and/or deploy key tools to monitor, diagnose, predict, and activate customer experience insights
• Identifying and prioritizing customer experience improvement initiatives
• Making recommendations based on market research and competitive analysis from both within and outside the insurance industry to support product development and go-to-market strategies across channels

In this role, you will serve as a strategic product owner and trusted partner to senior leadership, integrating business needs and technology capabilities to ensure alignment between customer needs, enterprise goals, and measurable business outcomes.

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Your responsibilities will include:

• Leading indirect teams
• Defining, delivering, and continuously optimizing customer experience solutions across the customer lifecycle
• Partnering with business, technology, analytics, marketing, and external vendors to identify, prioritize, and execute high-impact initiatives
• Serving as a strategic product owner and trusted partner to senior leadership
• Integrating business needs and technology capabilities to ensure alignment between customer needs, enterprise goals, and measurable business outcomes

You will have the opportunity to develop solutions and work with key partners to build and implement them. You will also identify and prioritize customer experience improvement initiatives and make recommendations based on market research and competitive analysis.

As a Customer Experience Product Manager, you will be responsible for using analytical knowledge and program/project management best practices to sponsor key transformation projects. You will communicate project deliverables to key stakeholders across the Enterprise and serve as an integrator between business needs and technology solutions.

You will have the opportunity to lead conversations with executive management within the organization and collaborate with enterprise stakeholders to develop and prioritize epics and features. You will also leverage customer/partner research and data and analytics to bring analytical capabilities to market for both internal users and to optimize customer experiences.

In addition, you will monitor and track market trends within the insurance industry and other verticals affecting customer experience capabilities and customer's experience expectations. You will apply advanced knowledge of analytics and tools to drive change with partners to create/enhance Customer Experience capabilities.

You will assist with planning process by leading analysis and producing cost-benefit analysis for proposed Customer Experience projects. You will perform other job duties as assigned.

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Good work is based on curiosity, openness, and transparency. This guides the way we work and behave. Our goal is to create purposeful work we can identify with: We strive to imagine products and services that add value to people’s lives, things people actually want and welcome.

Our digital teams bring multidisciplinary creative thinking, digital strategy and technology thought leadership to every stage of the engagement. By combining strategy, technology, data science, and creative design expertise with an inventive and open mindset, we partner with our clients to innovate and transform – and identify next business opportunities.

We are always learning, and we encourage and enable personal development, intellectual growth, teaching and coaching. We empower our people to take ownership and be accountable for – and beyond client work.

The Role

As a Digital Project Manager, you are consulting all kinds of digital projects bringing in your expertise along the whole project lifecycle. You coordinate agile cross-disciplinary teams and are used to working with client and internal stakeholders alongside external vendors and consultants.

You will coordinate project milestones, resource, and financial operations, appointments, creation and maintenance of project plans, risk management and quality assurance as part of your role.

You will submit project deliverables to clients, ensuring their quality, as well as owning the operational project reporting and supporting the team in developing the account.

About You

• You have an agile mindset, coupled with confidence, energy, and enthusiasm
• You are experienced with innovative digital product development practices (Scrum, SAFe, Analytics, Business Models, Co-ordination & Design Thinking)
• You offer profound experience in Project Management is a must: time management, organisational skills, interpersonal skills, decision-making, risk assessment, strategic planning, project lifecycle management, budgeting, performance tracking, financial modelling
• You bring Project Manager certifications (ideally)
• You are experienced in agile project management platforms (e.g. Atlassian suite, especially Jira and Confluence)
• You have stakeholder management skills – whether in presentations, stakeholder reviews, workshops, or other types of interaction
• You are an absolute team player and a great communicator and collaborator
• You have strong written and verbal communication skills in German and English

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