Our team is responsible for adopting Generative AI technologies to enable an intelligent, scalable, and exceptional service experience. We work closely with product, design, and other engineering counterparts to design and build efficient AI solutions for Airbnb's CS products.

As a Staff Machine Learning Engineer, you will have the opportunity to shape the direction of our AI initiatives and work on cutting-edge projects that transform Airbnb's customer service. You will be responsible for envisioning, championing, and supporting the development of novel ML systems, product integrations, and performance optimizations to solve real-world problems.

Requirements:

• PhD/Master's degree in Computer Science or equivalent experience
• 6/9+ years of ML engineering experience with ownership responsibility over large-scale software systems
• Background in the design and development of AI and ML systems and services
• Experience with LLM driven chatbot and Agentic AI products is a plus
• Excellent communication skills and the ability to work well within a team and with teams across the engineering, product & design organizations

Our Commitment to Inclusion & Belonging:

Airbnb is committed to working with the broadest talent pool possible. We believe diverse ideas foster innovation and engagement, and allow us to attract creatively-led people, and to develop the best products, services, and solutions. All qualified individuals are encouraged to apply.

How We'll Take Care of You:

Our job titles may span more than one career level. The actual base pay is dependent upon many factors, such as: training, transferable skills, work experience, business needs, and market demands. The base pay range is subject to change and may be modified in the future. This role may also be eligible for bonus, equity, benefits, and Employee Travel Credits.

Pay Range: $204,000-$255,000 USD

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The team develops and enhances various AI models, ML services and tools including LLM fine-tuning and optimization, RAG/Search, LLM evaluation and testing automation, feedback-based learning and guardrail for a wide range of applications in Airbnb.

You will build and leverage cutting edge AI technologies to transform Airbnb’s customer service by delivering personalized, easy-to-use and proactive customer service experience.

A typical day involves envisioning, championing, and supporting the development of novel ML systems, product integrations, and performance optimizations to solve real-world problems.

Your expertise should include a PhD/Master’s degree, preferably in CS, or equivalent experience, and 5-12 years of ML engineering experience, with ownership responsibility over large-scale software systems.

Experience with LLM driven chatbot and Agentic AI products would be a big plus.

Excellent communication skills and the ability to work well within a team and with teams across the engineering, product & design organizations are also required.

Fluency in both English and Mandarin is essential.

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