Lead the tax function for HSBC Seguros in Mexico by providing strategic tax advisory to the business and Technology to define and ensure the correct tax treatment and calculation for products and transactions; ensuring timely and accurate compliance with all tax obligations.

Main Responsibilities

• Provide tax advisory to the business, including defining the tax treatment for new products, performing reviews to assure the correct performance of the tax definitions on the current products, and providing tax specifications and clarifications to the technology area for tax calculations related to products.

• Provide an overview to the CFO regarding the Effective Tax Rate, Current and Deferred Taxes and rationales.

• Carry out the compliance activities for assuring the accuracy and due dates on tax obligations (Income Tax, VAT, SIPRED, Informative returns), IFRS Tax Reporting, Forecasting the current & deferred taxes and profit sharing, Reconciliation, and substantiation of tax accounts.

• Coordinate the Transfer Pricing Study with the external advisor and gather/provide the information needed.

• Define the tax treatment for payments to foreign suppliers.

• Provide the tax information for the performance of the external audit, including the tax calculations and the financial notes related to taxes.

• Addressing requirements from Local and Federal Tax Authorities.

• Controversy matters related to tax audits including administrative appeals and conclusive agreements.

• Perform the Optimization of tax compliance processes through the implementation of technology and partnerships with external vendors.

• Tax risk management.

• Identify any new tax regulation impacting the Insurance company, inform to the business and raise the tax request for their adoption/implementation.

Requirements

• 6+ years of experience in Tax Insurance matters and companies, including advisory, compliance and audits (MUST requirement).

• Bachelor degree in Finance, Business Administration or Economic Areas.

• Desirable experience in a Big4 firm.

• Leadership, Communication, Team work, Goal oriented, Proactive, Strong organisational, Analytical skills and Attention to details, Decision-making abilities to propose solutions to the CFO and the Head of Tax.

• English skills - written and oral. Intermediate, fluent.

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As a Vice President, Corporate Sales (Foreign Exchange & Rates), you will identify sales opportunities that address specific needs for our clients and manage them from identification to point of sale and through post-trade process.

You will service a portfolio of Strategic and/or Focus clients, including Transactional clients where required, and manage and develop relationships with transactional clients, including those serviced over e-platforms for flow-based business.

You will provide day-to-day sales coverage using the full suite of Corporate Sales offerings and support team members to do the same.

Deliver services and solutions that meet client needs and where necessary leverage the bank's depth of product expertise and Thought Leadership.

Develop trusted relationships with clients to drive revenue growth and greater product penetration.

Collaborate with other internal stakeholders, including Relationship Managers, Global Payments Solutions (GPS), and Global Trade Solutions (GTS), to service client needs and improve share of wallet.

Drive efficiency and profitability by championing adoption and use of relevant service offerings to meet client needs, for example migrating transactional business to the self-service e-capability, coordinating with Corporate Risk Solutions (CRS) for more complex balance sheet structuring solutions, or identifying further opportunities for the offshore capability to support Corporate Sales.

Manage changes to processes as technology platforms evolve.

Work with Corporate Sales team to ensure all activities for their set of Strategic and Focus clients are executed in line with their agreed principles.

Work through Corporate Sales for ensuring all Global Service Centre outsourced activities are executed in line with the agreed SLA's and requirements for servicing clients.

Identify and originate cross-sell opportunities (cross-border, Corporate Sales, and cross-selling the Bank).

Act as Global Sales Captain for specified clients (where appropriate and responsibility has been assigned).

Grow deep and broad customer relationships to enhance the HSBC franchise and generate value-added business.

Build and maintain business relationships with clients in assigned area of responsibility.

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Your responsibilities will include managing policies, training, program elements, and risk framework disciplines, such as periodic regulatory and risk assessments, issues tracking and management, reporting and governance, and other aspects. You will also assist and, as appropriate, take lead on matters concerning business policies and procedures, regulatory matters including new rule proposals, existing and new products as well as reporting, operational, technological, and other issues in the business and functional areas.

Establishing positive, working relationships with Non-Financial Risk (NFR), COO, Operations, Technology, other Risk partners and other functional areas, such as Internal Audit, to collaborate on compliance solutions and manage risk issues is also a key aspect of this role. You will think and operate proactively and readily help stakeholders and the wider compliance department – locally and, as necessary, globally – on cross-collaborative efforts, including project work, controls, trainings, surveillance, and other needs (e.g., regulatory change, transformation).

You will have the opportunity to review and challenge on issues, projects/initiatives, responses to regulatory inquires and examinations and various other reporting and management information.

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You will lead the GRC function at Scale, including compliance governance, compliance advisory, risk management, and regulatory compliance. You will manage and develop a team of compliance professionals spanning governance, assurance, and GRC engineering to build scalable systems and processes.

Key responsibilities include:

• Owning and maturing Scale's Enterprise Risk Management (ERM) program, including risk identification, assessment, mitigation, and reporting.
• Partnering with Legal, Security, Product, Engineering, and Operations, among other teams, to help guide Scale's growth in a highly scrutinized space.
• Owning or contributing to Scale's AI governance strategy, including monitoring and operationalizing emerging AI regulations (EU AI Act, NIST AI RMF, state AI laws).
• Helping set and drive vision for how GRC can not only help protect Scale, but serve as a differentiator and competitive advantage.
• Representing the team with internal and external stakeholders (partners, regulators, etc.).

Ideally, you'd have:

• 10+ years of progressive experience in GRC, compliance, or related legal/regulatory roles, with demonstrated success building or scaling compliance programs.
• Demonstrated success in building and leading high-quality compliance programs and teams.
• Experience designing and operating an Enterprise Risk Management program.
• Deep knowledge of applicable regulatory frameworks, including SOC 2, ISO 27001, FedRAMP, GDPR, and CPRA.
• Experience with U.S. Government contract compliance requirements (FAR, DFARS, NIST 800-171, CMMC).
• Proven track record of designing and maturing governance and internal control environments to support IPO readiness.
• Excellent communicator with the ability to break down complex requirements into easy-to-understand and practical systems.
• Thrive in fast-paced, high-growth environments with ambiguity and competing priorities.
• Love collaborating with talented professionals across many disciplines,product, design, security, engineering, marketing, and more.

Nice to haves:

• Experience with AI governance frameworks and emerging AI regulatory requirements.
• Experience building a compliance team that helped take a company public.
• Deep knowledge of DoD-specific compliance requirements and security frameworks.

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Your responsibilities will include developing trusted advisor relationships with customers, facilitating requirements gathering and process mapping, collaborating with engineers to translate customer requirements into Fin solution designs, monitoring Fin usage patterns to identify risks, recommending optimizations, and uncovering expansion opportunities.

You'll maintain deep product knowledge of Fin's fast-expanding capabilities, remain market aware of the fast-evolving AI-agent industry, lead Success Plans, QBRs/EBRs, and strategic planning sessions with the customer, prioritize competing demands to drive the highest-value outcomes across your customer portfolio, and be the Voice of the Customer internally, advocating for customers' needs and shaping our solutions strategy.

To succeed in this role, you'll need 4-7 years of customer-facing experience in management consulting, strategy, advisory, or enterprise SaaS CSM roles, experience with business process mapping, requirements analysis, and solution design, strong technical acumen and passion for AI/agent-building, ability to simplify and communicate complex problems clearly across audiences, strong prioritization skills to effectively manage a broad portfolio of customer accounts while delivering depth of impact, demonstrated success driving adoption, process improvement, and measurable outcomes for enterprise customers, self-motivation, adaptability, and curiosity, and a high level of self-efficacy.

We offer a competitive salary and meaningful equity, comprehensive medical, dental, and vision coverage, regular compensation reviews, unlimited access to Claude Code and best-in-class AI tools, flexible paid time off policy, paid Parental Leave Program, 401k plan & match, in-office bicycle storage, and fun events for Intercomrades, friends, and family!

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Location: Chicago, Illinois

As a Senior Customer Success Manager at Intercom, you will partner with our largest and most complex customers to help them succeed in the new era of AI-driven customer service. You will work with C-suite leaders and their Support teams to guide them through their AI Agent transformation with Fin , from early project scoping and requirements gathering, to measurable adoption, to industry-best automation rates and business outcomes.

Responsibilities:

• Develop trusted advisor relationships with customers (from c-suite stakeholders to individual contributors).

• Facilitate requirements gathering and process mapping for standard operating procedures; document in clear, precise, and actionable terms.

• Collaborate with engineers to translate customer requirements into Fin solution designs, guiding the customer on configuration best practices and prompt strategy.

• Monitor Fin usage patterns to identify risks, recommend optimizations, and uncover expansion opportunities.

• Maintain deep product knowledge of Fin’s fast-expanding capabilities; remain market aware of the fast evolving AI-agent industry.

• Lead Success Plans, QBRs/EBRs, and strategic planning sessions with the customer.

• Prioritize competing demands to drive the highest-value outcomes across your customer portfolio.

• Be the Voice of the Customer internally, advocating for customers’ needs and shaping our solutions strategy.

What skills do I need?

• 4-7 years of customer-facing experience in management consulting, strategy, advisory, or enterprise SaaS CSM roles.

• Experience with business process mapping, requirements analysis, and solution design.

• Strong technical acumen and passion for AI/agent-building (coding not required).

• Ability to simplify and communicate complex problems clearly across audiences.

• Strong prioritization skills to effectively manage a broad portfolio of customer accounts while delivering depth of impact.

• Demonstrated success driving adoption, process improvement, and measurable outcomes for enterprise customers.

• Self-motivated, adaptable, and curious team player with a high level of self-efficacy.

Benefits

• Competitive salary and meaningful equity

• Comprehensive medical, dental, and vision coverage

• Regular compensation reviews - great work is rewarded!

• Unlimited access to Claude Code and best-in-class AI tools; experimentation & building is encouraged & celebrated.

• Flexible paid time off policy

• Paid Parental Leave Program

• 401k plan & match

• In-office bicycle storage

• Fun events for Intercomrades, friends, and family!

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Preconstruction and Design: Gather (and help define) user requirements for nascent construction projects. Generate accurate cost estimates at all stages of a project lifecycle (concept, test fits, schematic designs, construction drawings, etc.). Manage relationships with consultants, regional contractors, and suppliers as needed to support individual project cost estimates. Perform early site due diligence to assist executive go/no-go decisions as needed. Assemble and lead project design teams (architects and consultants).

Budget and Financial Oversight: Develop and manage budgets for construction and maintenance projects: everything from large greenfield projects to small one-day capital improvements. Work closely with Finance/FP&A for cash flow forecasting. Prepare and present financial reports to senior executives.

Contracting Strategy: Develop and implement creative contracting structures that align incentives, reduce change order disputes, and set up projects for success. Establish commercial terms that drive transparency, predictability, and fairness throughout the project lifecycle. Structure contracts to appropriately allocate risk, protect the company’s interests, and minimize potential disputes.

Stakeholder Management: Serve as the primary point of contact for all construction-related matters. Advise in all phases of any given project: programming, design, pre-construction, closeout, and operations - not just construction. Communicate project progress, challenges, and solutions to senior management and other key internal stakeholders. Work cross-functionally with non-constriction functions like Security, Network Engineering, Facilities Management, Marketing, Kitchen Operations, Manufacturing, EHS, Legal, and many others.

External Project Management and Coordination: Maintain strong relationships with contractors, consultants, vendors, and authorities having jurisdiction. Collaborate closely with external project management teams to ensure alignment of construction activities with overall project objectives. Facilitate regular meetings with external project managers to discuss project updates, resource allocation, and potential challenges.

Required Qualifications: Minimum of 10 years of progressive experience in construction management. Experience with energetics and/or process gas pressure testing requirements and facilities Strong background in design advisory, pre-construction, and project kickoff/setup Extreme orderliness when it comes to document control Excellent project management skills, with a proven track record of delivering large-scale projects on time and within budget In-depth knowledge of construction means and methods, materials, MEP systems and building codes Effective communication and interpersonal skills Competency in CPM scheduling methods, construction document review, and contract administration Willingness to travel up to 25% of the time Must be a U.S. Person due to required access to U.S. export controlled information or facilities

Preferred Qualifications: Experience with DoD 4145.26, AFMAN 91-201 or Title 27 CFR Part 555 Experience with advanced manufacturing-related projects Experience with construction management software Excel proficiency: You can work quickly, you’re organized, and you build models that others can easily and intuitively pick up Education: Bachelor’s degree in Civil Engineering, Architecture, Construction Management, or a related field Experience with ICD-705 and TEMPEST-related policies

Salary: $99,000-$131,000 USD

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As a key member of the Customer Marketing team, you will combine strategic thinking with hands-on program management. You will need to deeply understand what our customers are building with Claude, translate that into compelling proof points that support launches, and orchestrate the moving pieces so those stories land on time.

Responsibilities:

• Support Anthropic launches end-to-end: customer selection, onboarding, feedback collection, and activation for launches
• Manage our early access program end-to-end from a customer marketing perspective,coordinating co-marketing moments, collecting customer proof points during the program, and ensuring participants are set up to share via their own channels when the launch goes live
• Work with Sales and Customer Marketing segment leads to build and maintain customer tiering and tracking in CRM,setting up automated triggers so we know when a customer hits a milestone that unlocks new engagement opportunities
• Manage customer events programming end-to-end: selecting the right customers and speakers, building out session content with Customer Marketing segment leads, prepping speakers, and acting as the customer point of contact day-of
• Support analyst relations efforts by identifying and preparing customers for analyst briefings and inquiry calls
• Build and maintain voice-of-the-customer programs that channel structured feedback to Product teams, surfacing what customers need, what's working, and what isn't
• Coordinate across Sales, Product, PMM, Events, Creative, and Communications to align customer storytelling with launch timelines and go-to-market plans

You may be a good fit if you have:

• 8+ years of experience in customer marketing, product marketing, or a role that blended both,ideally in B2B SaaS or enterprise technology
• Experience running early access, beta, or customer preview programs tied to product launches
• Strong cross-functional coordination skills,you've worked across Product, Sales, Marketing, and Comms and know how to keep everyone aligned without formal authority
• Excellent storytelling and writing skills, with the ability to translate technical customer outcomes into clear, compelling narratives
• Experience building and managing customer reference programs or pipelines
• A track record of working closely with product teams, whether through structured feedback programs, advisory boards, or embedded partnerships
• Comfort working with analyst relations,you've prepped customers for briefings or participated in AR programs before
• Strong project management instincts; you can juggle multiple launches, events, and programs simultaneously without dropping things
• A genuine interest in understanding what customers are building and why, not just capturing a quote and moving on

Strong candidates may also have:

• Experience with customer advisory boards (CABs) or structured community programs
• Background in the AI/ML ecosystem, particularly developer tools and infrastructure
• Familiarity with analyst relations firms and processes (Gartner, Forrester, IDC, etc.)
• Experience coordinating co-marketing efforts with cloud service providers or technology partners
• A product sense,you naturally think about how customer feedback should influence roadmap and positioning

The annual compensation range for this role is $255,000-$320,000 USD.

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At Gusto, we're on a mission to grow the small business economy. We handle the hard stuff , payroll, health insurance, 401(k)s, and HR , so owners can focus on their craft and their customers.

With teams in Denver, San Francisco, and New York, we support more than 400,000 small businesses nationwide and are building a workplace that reflects the people we serve.

All full-time employees receive competitive base pay, benefits, and equity (RSUs) , because everyone who helps build Gusto should share in its success. Offer amounts are determined by role, level, and location. Learn more about our Total Rewards philosophy.

AI is a fundamental part of how work gets done at Gusto. We expect all team members to actively engage with AI tools relevant to their role and grow their fluency as the technology evolves. AI experience requirements vary by role and will be assessed during the interview process.

About the Role:

Gusto is scaling our AI-powered risk function to support a complex, multi-entity business operating in highly regulated environments. As the Enterprise Risk Management Lead, you will own and operate Gusto's Enterprise Risk and Third Party Risk Management programs , built AI-first, designed to scale, and built to enable the business to move fast without breaking things.

This is a People Empowerer (manager) role. You balance hands-on program leadership with managing and developing a team of compliance professionals. You navigate the tension between "doing the work" and "leading the work" , contributing directly to complex, high-impact programs while ensuring your team delivers with excellence.

You are a change agent who influences how automated risk management gets done at Gusto, models AI-enabled ways of working, and helps others grow their own capabilities in the process.

You will champion the adoption of AI, machine learning, and process automation across risk monitoring, control testing, incident management, and reporting , and you will partner with Product, Data Science, and Engineering to make it explainable, adopted, compliant, and scalable.

Here’s what you’ll do day-to-day:

You manage initiatives that are complex in both scope and impact, influencing the strategic direction of Gusto's compliance risk management framework.

You apply a deep understanding of the regulatory landscape and how it intersects with Gusto's business model to proactively design and lead cross-functional risk programs.

You translate complex risk topics into clear, actionable guidance that senior leaders can immediately understand and operationalize.

You lead cross-functional working groups, align divergent perspectives, and drive cohesive progress toward shared goals , with minimal oversight.

As a PE, you balance individual risk and compliance contribution with team leadership.

You manage operations, professional development, resource allocation, and performance , while staying close enough to the work to be a credible, hands-on partner to your team and stakeholders.

You model responsible AI use, and act as a source of knowledge and mentorship , supporting your team's AI journey and helping others apply it responsibly and effectively.

AI-Enabled Risk Operations, Innovation & Transformation

This is how you and your team operate , not a side project.

• Champion the adoption of AI, machine learning, process automation, and advanced analytics to improve risk monitoring, control testing, and reporting across ERM, TPRM, and broader compliance functions

• Lead the integration of AI and automation into every phase of the risk lifecycle: vendor assessments, document ingestion and analysis, continuous monitoring and alerting, risk scoring, prioritization, and trend analysis

• Build intelligent risk monitoring and evaluation systems , including auto-tagging for risk issues, audit requests, and regulatory changes , that improve real-time visibility and eliminate manual effort across the enterprise risk portfolio

• Drive the digitalization of risk tools including RCSAs, KRIs, incident reporting, and audit tracking , transforming periodic, reactive processes into continuous intelligence systems with live leading and lagging indicators that enable real-time decision-making

• Partner with Product, Data Science, and Engineering to define requirements for AI-driven workflows, decisioning engines, and dashboards , ensuring explainability, auditability, and regulatory defensibility of all AI-enabled risk decisions

• Design and build intelligent dashboards and reporting tools that deliver real-time risk visibility and decision-quality insights to senior leadership and cross-functional stakeholders

• Design AI workflows with appropriate validation loops, human-in-the-loop checkpoints, and guardrails , ensuring outputs are reliable, governable, and meet regulatory standards before being used to frame risks, recommendations, or decisions

• Stay current on AI advancements and emerging technologies and proactively integrate new capabilities into team operations to increase velocity and scale

• Model responsible AI use , supporting ICs in their AI journeys and fostering a culture of intentional experimentation, accountability, and continuous improvement

Enterprise Risk Management

• Design, implement, and continuously improve Gusto's ERM framework, ensuring alignment with best practices and Gusto's stage of growth and strategic priorities across all entities

• Define and maintain Gusto's enterprise risk taxonomy, risk appetite statement, and key risk indicators spanning operational, regulatory, technology, financial, and reputational risk domains

• Lead Gusto's Enterprise Risk Management process , driving integration of risk practices across business functions, promoting a proactive risk culture, and ensuring incident management, root cause analysis, and lessons learned are systematically captured in an automated, AI forward way.

• Apply AI-assisted insights to enterprise risk datasets to surface systemic patterns, validate assumptions, prioritize risks, and deliver proactive, data-driven advisory to senior leadership

• Monitor the regulatory landscape (OCC, FDIC, CFPB, SEC, FINRA, GDPR, NIST, ISO, SOC) and leverage AI to proactively incorporate changes before they become compliance gaps

• Act as a key advisor to senior compliance leadership , translating complex risk findings into clear, actionable recommendations with minimal oversight

Third Party Risk Management (TPRM)

• Design, implement, and independently manage a high-impact, AI-first TPRM program with clear milestones, progress tracking, and measurable outcomes across all Gusto entities

• Manage the full third-party risk lifecycle , onboarding and risk profiling, periodic assessments, issue management, corrective action tracking, and offboarding , across suppliers, product partners, contractors, service providers, and cloud service providers , and do so in an AI and automated way.

• Maintain a centralized, authoritative vendor risk inventory and risk register, ensuring real-time visibility into Gusto's third-party risk posture

• Conduct periodic AI-driven audits and reviews of third-party compliance with contractual obligations and regulatory standards, identifying patterns that inform continuous program improvement

• Serve as the central orchestrator across Compliance, Security, Legal, Procurement, IT, and GRC for proactive and reactive third-party incident management

• Own Gusto's TPRM policy and maintain comprehensive documentation , risk assessments, audit findings, corrective actions , ensuring full accountability and traceability

People Leadership & Team Development

• Balance individual compliance contribution with team leadership , managing operations, professional development, resource allocation, and performance while staying close to the work

• Coach and develop ICs toward next

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This role sits within the Affiliates pillar of the Financial Crime, Compliance & Risk Oversight (FinCRO) organization, and you will be reporting to the APAC Affiliates Lead.

As the named RC & MLRO of Stripe Japan, you will lead/assist in the registration of Stripe Japan as a Funds Transfer Business Operator (FTBO) with the Kanto Local Finance Bureau (KBF), under the oversight of the Japan Financial Services Agency (JFSA).

In your role as the RC & MLRO, you will be the principal decision-maker and strategic lead on regulatory compliance and financial crime risk management decisions, serving a critical role in ensuring Stripe’s continued safe growth and success in Japan.

You will also be the public face of FinCRO in Japan.

The ideal candidate must have deep subject matter expertise and a proven track record building and evolving tech-forward regulatory compliance and financial crime programs (collectively, compliance programs).

Key Responsibilities

• Strategic Leadership: Develop and implement a robust and effective compliance strategy for Japan, aligning with global FinCRO objectives and business goals, leveraging AI, data science and automation wherever possible.

• Regulatory Compliance and Financial Crimes Programs Oversight: Act as the RC & MLRO, owning and enhancing Stripe Japan's compliance programs, in particular, ensuring the financial crime program is designed to efficiently and effectively prevent, detect, and report money laundering, terrorist financing, and other financial crimes.

• Regulatory Management: Proactively engage with local regulators to shape the future of fintech oversight, advocating for tech-enabled compliance solutions.

• External influence: Act as a thought leader in the payments industry, representing Stripe in external forums and groups to help modernize regulatory expectations for the fintech era.

• Partner and Relationship Management: Build and maintain trust and strong, collaborative relationships with key financial partners, including banks, payment networks, and other third-party providers.

• Advisory and Consultation: Exercise oversight to ensure Stripe’s program and controls are fit for purpose.

Qualifications

• Experience: 10+ years of experience in financial crime, with a significant focus on financial services, fintech, or payments, and deep contacts - and influence - across the industry

• Regulatory Knowledge: Deep and current knowledge of financial crimes and other relevant financial services laws and regulations across Japan.

• Communication: Exceptional communication skills, with the ability to articulate complex regulatory concepts to both technical and non-technical audiences.

• Strategic Mindset: Ability to think strategically and translate complex regulatory requirements into creative and practical solutions.

• Problem-Solving: Strong analytical and problem-solving skills, with a data-driven approach to decision making

• Resilience: Define and iterate on Stripe Japan’s risk appetite, ensuring a defensible stance as Stripe explores new, high-growth verticals and opportunities

• Data proficiency: High data literacy, ability to work closely with data teams to identify emerging financial crime patterns and validate the effectiveness of detection models

• Certifications: CAMS (Certified Anti-Money Laundering Specialist) or other relevant professional certifications are a plus.

Nice to Have

• Experience working in a global, matrixed organization.

• Deep competence navigating the regulatory guardrails amidst a high-growth environment

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In this role, you will contribute rigorous technical accounting analysis, clear written explanations, and sound professional judgment that help train AI models to address complex, non-routine accounting issues.

Working closely with engineering and research teams, you will evaluate sophisticated accounting scenarios and guide how AI systems interpret and apply authoritative U.S. GAAP, SEC guidance, and company-level accounting policy considerations.

Your contributions will directly impact the accuracy, consistency, and reliability of AI-generated accounting conclusions.

You will draw on hands-on experience across technical financial reporting areas,such as revenue recognition, business combinations, consolidations, equity compensation, leases, financial instruments, and disclosures,to analyse challenging fact patterns similar to those encountered in Big 4 engagements, national office consultations, or technical accounting memo development.

This role is well suited for technical accounting professionals who thrive in fast-paced, intellectually demanding environments and are comfortable working with evolving prompts, guidance, and objectives.

Responsibilities:

• Use proprietary software applications to provide input/labels on defined projects.

• Support and ensure the delivery of high-quality curated data.

• Play a pivotal role in supporting and contributing to the training of new tasks, working closely with the technical staff to ensure the successful development and implementation of cutting-edge initiatives/technologies.

• Interact with the technical staff to help improve the design of efficient annotation tools.

• Choose problems from corporate accounting fields that align with your expertise, providing rigorous solutions and model critiques where you can confidently provide detailed solutions and evaluate model responses.

• Regularly interpret, analyse, and execute tasks based on given instructions.

Basic Qualifications:

• Experience in technical accounting, audit, or accounting advisory roles within a public accounting firm or specialised accounting advisory practice, with exposure to complex GAAP and SEC-reporting environments.

• Demonstrated ability to research and apply U.S. GAAP and other authoritative guidance to non-routine or judgment-intensive accounting issues.

• Strong written communication skills in English, with the ability to document accounting conclusions clearly and logically.

• Proficiency in navigating authoritative accounting resources, including FASB Codification, SEC EDGAR, public-company filings, and accounting policy documentation.

• Strong analytical judgment and the ability to reach defensible accounting conclusions in situations involving ambiguity or incomplete information.

• Interest in applying technical accounting expertise to emerging technologies and AI-driven accounting analysis.

Preferred Skills and Experience:

• CPA license in good standing.

• Experience in national office, technical accounting advisory, or SEC-focused roles, including ownership of complex or novel accounting issues.

• Demonstrated leadership in developing, reviewing, or approving technical accounting memoranda, accounting policies, or position papers for significant transactions or reporting matters.

• Deep familiarity with SEC disclosure requirements, including hands-on review of 10-K/10-Q footnotes, critical accounting policies, or MD&A from a technical accounting perspective.

• Teaching, training, or mentoring experience in advanced or technical accounting topics, including firm-level technical training or academic instruction.

• Contributions to professional thought leadership, such as publications, presentations, or firm-issued accounting guidance.

Location and Other Expectations:

• Tutor roles may be offered as full-time, part-time, or contractor positions, depending on role needs and candidate fit.

• For contractor positions, hours will vary widely based on project scope and contractor availability, with no fixed commitments required.

On average most projects may involve at least 10 hours per week to achieve deliverables effectively though this is not a fixed commitment and depends on the scope of work.

Contractors have full flexibility to set their own hours and determine the exact amount of time needed to complete deliverables.

• Tutor roles may be performed remotely from any location worldwide, subject to legal eligibility, time-zone compatibility, and role specific needs.

• For US based candidates, please note we are unable to hire in the states of Wyoming and Illinois at this time.

• We are unable to provide visa sponsorship.

• For those who will be working from a personal device, your computer must be a Chromebook, Mac with MacOS 11.0 or later, or Windows 10 or later.

Compensation and Benefits:

US based candidates: $45/hour - $100/hour depending on factors including relevant experience, skills, education, geographic location, and qualifications.

International candidates: Information will be provided to you during the recruitment process.

Benefits vary based on employment type, location and jurisdiction.

Benefits for eligible U.S. based positions include health insurance, 401(k) plan, and paid sick leave.

Specific details and role specific information will be provided to you during the interview process.

xAI is an equal opportunity employer.

For details on data processing, view our Recruitment Privacy Notice.

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This role will establish and lead the Customer Programs function inside Enterprise Marketing , the team accountable for how Anthropic engages its most strategic customers.

The mandate is to start with the audience: build and govern the contact map of executives and decision-makers across our top-tier accounts, then design the portfolio of high-touch programs (Customer Advisory Boards, Executive Briefings, early access programs, co-marketing investment, customer references) to that map.

This leader brings these initiatives under one strategy and owner.

Responsibilities

• Build the Customer Programs function: define the strategy, hire the team, establish the operating model with PMM, Strategic Events, Solutions, ABM, and Sales leadership.
• Serve as the single accountable owner to the CCO and Sales leadership for Customer Advisory Boards and executive customer engagement.
• Own the governed strategic-account audience: the named list of executives and decision-makers across our lighthouse accounts that every high-touch program draws from, maintained in partnership with sales leadership.
• Design and run the portfolio of high-touch customer programs end to end: CAB charter and membership, EBC intake and programming, early access customer selection and feedback loops, co-marketing fund deployment, and the customer reference and speaker bench.
• Act as the voice of strategic customers inside Anthropic , bring their priorities and feedback into Product, GTM, and leadership forums, and make sure the company treats supporting them as a priority.
• Coordinate the asks we make of top customers across the company so that no executive is over-approached and every engagement is intentional.
• Own reporting on account coverage, engagement depth, and program-influenced expansion to Sales and Marketing leadership; build toward an incrementality view over time.
• Partner cross-functionally on execution , this team is the single-threaded owner of these programs (audience, programming, customer and Sales comms) and orchestrates specialists for content and production.

Requirements

• 10+ years in B2B enterprise marketing, customer marketing, or executive programs, including 4+ years leading a team.
• Built or significantly scaled an executive customer programs function (CABs, EBCs, executive sponsor programs, customer advocacy) at a high-growth enterprise technology company.
• A track record of being the trusted marketing counterpart to a CRO/CCO and enterprise Sales leadership , you have been the one person in the room representing customer programs to the head of the commercial org.
• Demonstrated executive presence with Fortune 500 C-suite and VP-level customers; you have personally recruited, hosted, and maintained CAB-level relationships.
• Experience designing programs from an audience-first model: starting with a named-account list and building format, content, and cadence to it, rather than filling seats for pre-built events.
• Strong cross-functional operating skills , you can define remits with adjacent teams (product marketing, events, solutions, field) and hold the line on them without friction becoming the story.
• Comfort owning a number: you have reported on coverage, engagement, and influenced pipeline/expansion and can stand behind the methodology.
• Clear written and verbal communication; you can brief an executive in three bullets and write the memo behind it.
• Genuine interest in AI and in helping the world's largest enterprises adopt it responsibly.

Logistics

• Minimum education: Bachelor’s degree or an equivalent combination of education, training, and/or experience
• Required field of study: A field relevant to the role as demonstrated through coursework, training, or professional experience
• Minimum years of experience: Years of experience required will correlate with the internal job level requirements for the position
• Location-based hybrid policy: Currently, we expect all staff to be in one of our offices at least 25% of the time. However, some roles may require more time in our offices.
• Visa sponsorship: We do sponsor visas! However, we aren't able to successfully sponsor visas for every role and every candidate. But if we make you an offer, we will make every reasonable effort to get you a visa, and we retain an immigration lawyer to help with this.

How we're different

We believe that the highest-impact AI research will be big science. At Anthropic we work as a single cohesive team on just a few large-scale research efforts. And we value impact , advancing our long-term goals of steerable, trustworthy AI , rather than work on smaller and more specific puzzles.

We view AI research as an empirical science, which has as much in common with physics and biology as with traditional efforts in computer science. We're an extremely collaborative group, and we host frequent research discussions to ensure that we

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dbt Labs is the pioneer of analytics engineering, helping data teams transform raw data into reliable, actionable insights.

Since 2016, we’ve grown from an open source project into the leading analytics engineering platform, now used by over 90,000 teams every week, driving data transformations and AI use cases.

As of February 2025, we’ve surpassed $100 million in annual recurring revenue (ARR) and serve more than 5,400 dbt Platform customers, including AstraZeneca, Sky, Nasdaq, Volvo, JetBlue, and SafetyCulture.

We’re backed by top-tier investors including Andreessen Horowitz, Sequoia Capital, and Altimeter.

At our core, we believe in empowering data practitioners:

• Reliable, high-quality data is the fuel that propels AI-powered data engineering.

• AI is changing data work, fast.

dbt’s data control plane keeps data engineers ahead of that curve.

• We empower engineers to deliver reliable, governed data faster, cheaper, and at scale.

dbt Labs is now synonymous with analytics engineering, defining the modern data stack and serving as the data control plane for enterprise teams around the world.

And we’re just getting started..

We’re growing fast and building a team of passionate, curious people across the globe.

Learn more about what makes us special by checking out our values.

Job Description

At dbt Labs, customers are our most powerful advocates, and this role sits at the center of how their voices shape our growth.

Do you love building meaningful relationships, designing scalable programs, and turning customer success into compelling stories?

As a Customer Advocacy Manager, you’ll lead the strategy, systems, and execution behind our global advocacy efforts.

You’ll own an integrated, highly visible customer advocacy ecosystem, connecting sales, marketing, product, community, and customer success around shared goals.

From customer advisory boards to content pipelines, you’ll design programs that elevate our most influential customers, strengthen our brand, and drive measurable business impact.

This is a highly cross-functional, high-impact role for someone who thrives at the intersection of relationship-building, program leadership, and strategic storytelling.

Responsibilities

• Build and lead a scalable, end-to-end customer advocacy strategy that integrates across go-to-market teams

• Partner closely with global marketing teams to create high-velocity, multi-format customer storytelling programs across priority regions

• Design, manage, and evolve dbt Labs’ Customer Advisory Board program, including charter development, governance, executive engagement, roster growth and biannual in-person and virtual meetings

• Own content strategy and execution for the dbt Labs Executive Summit, in partnership with the Strategic Events team

• Develop systems, workflows, and documentation to manage advocacy programs at scale and provide organization-wide visibility into progress and impact

• Grow, nurture, and steward long-term relationships with executive-level and practitioner-level customer advocates

• Identify and enable customer voices for speaking opportunities, media, analyst engagements, and industry events

• Build and manage customer recognition and advocacy spotlight programs

• Collaborate with sales and customer success leadership to align advocacy efforts with account strategy and pipeline goals

• Create and maintain a robust, self-service customer reference and advocacy database

• Serve as a trusted advisor and brand ambassador in all customer interactions

• Partner with product marketing, brand, communications, community, and sales to ensure cohesive storytelling and program alignment

• Establish and align execution to clear project plans, timelines, and accountability structures for all major initiatives

• Build and deliver executive-ready reporting on program performance, outcomes, and ROI

• Continuously assess program effectiveness and iterate based on data and stakeholder feedback

Requirements

• Experience leading customer advocacy, community, or reference programs in a SaaS or technology environment

• Proven success designing and managing customer advisory boards and executive engagement programs

• Exceptional relationship-building and cross-functional influence skills

• Strong program and project management capabilities, with experience building scalable systems and processes

• Experience developing high-impact customer content programs with sustained production velocity

• Demonstrated ability to design measurement frameworks and executive-facing reporting

• Confidence working directly with senior leaders and customer executives

• Ability to balance strategic vision with hands-on execution in a fast-paced environment

• Excellent written, verbal, and presentation skills

• Highly organized, proactive, and effective at managing competing priorities

• Entrepreneurial mindset with a passion for building new programs

• Comfort operating in a fully remote, globally distributed, asynchronous environment

What Will Make You Stand Out

• Deep experience building mature, scalable customer advocacy ecosystems

• Strong executive presence and credibility with internal and external stakeholders

• A data-driven mindset with a passion for measurement, optimization, and continuous improvement

• Proven ability to create systems that improve visibility, accountability, and efficiency

• A strong personal brand as a collaborative, trusted partner across the organization

• Demonstrated success acting as a public-facing brand ambassador

• History of building innovative storytelling formats and customer engagement models

Qualifications

• 5+ years experience in customer marketing or customer advocacy roles

• Tech industry experience (SaaS preferred; data industry a plus)

• Proven track record of growing program ownership and responsibilities (agency/vendor management experience a plus)

Remote Hiring Process

• Interview with a Talent Acquisition Partner

• Interview with Hiring Manager

• Take Home Task

• Team Interviews with close stakeholders and leaders

Benefits

• Unlimited vacation time with a culture that actively encourages time off

• 401k plan with 3% guaranteed company contribution

• Comprehensive healthcare coverage

• Generous paid parental leave

• Flexible stipends for:

• Health & Wellness

• Home Office Setup

• Cell Phone & Internet

• Learning & Development

• Office Space

Compensation

We offer competitive compensation packages commensurate with experience, including salary, equity, and where applicable, performance-based pay.

Our Talent Acquisition Team can answer questions around dbt Lab’s total rewards during your interview process.

In select locations (including Boston, Chicago, Denver, Los Angeles, Philadelphia, New York City, Austin, San Francisco, Washington, DC, and Seattle), an alternate range may apply, as specified below.

• The typical starting salary range for this role is: $148,000 - $179,000 USD

• The typical starting salary range for this role in the select locations listed is: $164,000 - $199,000 USD

#LI-LC1

dbt Labs is an equal opportunity employer, committed to building an inclusive team that welcomes diverse perspectives, backgrounds, and experiences.

Even if your experience doesn’t perfectly align with the job description, we encourage you to apply,we value potential just as much as a perfect resume.

Want to learn more about our focus on Diversity, Equity and Inclusion at dbt Labs? Check out our DEI page.

dbt Labs reserves the right to amend or withdraw the posting at any time.

For employees outside the United States, dbt Labs offers a competitive benefits package.

RSUs or comparable benefits may be offered depending on the legal or country limitations.

Privacy Notice Supplement to Privacy Notice - Californians Supplement to Privacy Notice - EEA/UK

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Stripe Professional Services provides a rapid path to success and ongoing value for our users. Our Engagement Managers utilize Stripe's proven Implementation Methodology coupled with their project leadership expertise, to guide and enable users and partners to successfully integrate Stripe's solutions rapidly while delivering immediate impact and measurable value.

Responsibilities:

• Own all facets of the relationship with the User - Our Engagement Managers provide overall vision and direction throughout the program/project lifecycle for Stripe's most complex user engagements. They are the single point of contact for the Stripe internal organization and for the user program/project management counterparts as it relates to the in-flight implementation to help lead and drive collaboration, knowledge sharing, issue resolution and decision-making.

• Accelerate time to value - Rigorous program/project management and quality assurance practices lead to implementation efficiencies that generate cost savings and speed of business outcomes. Engagement Managers are seasoned leaders who build high-performing project teams, accelerate time to value, and drive rapid and effective program decision-making by proactively managing the integration of Stripe's products into the user's application/technical architecture, test and change management strategies and transformation timelines.

• Deliver Program / Project Management expertise & innovation - Engagement Managers deliver program/project management expertise based on experience, continuous learning, and in-depth knowledge of Stripe's products and implementation best practices. They drive innovation and adoption of deployment practices, provide product adoption insights and help users achieve the maximum value from their Stripe investment. In addition to this, they play a pivotal role in the continuous improvement and enablement of the Stripe Implementation Methodology and it's associated tools, templates and processes

• Manage scope, time, cost and quality - The Engagement Manager provides well-established program/project governance to manage requirements in line with the agreed scope and business objectives. This is made possible through effective balance of time, cost, and quality via proactive program planning focused on business outcomes.

• Mitigate and Manage risk - Engagement Managers are responsible for providing proactive risk assessment, prevention and mitigation plans and the efficient identification, tracking, and resolution of issues and decisions using established tools and templates with internal and user stakeholders. Engagement Managers are the primary interface between the user and Stripe's Product and Engineering teams to drive implementation alignment to the forward roadmap and future capabilities.

• Provide Program / Project Governance - Leading into and throughout the Implementation Program and associated projects, the Engagement Manager will work in concert with the User's assigned Program / Project Manager to instantiate and execute on the agreed Program / Project Governance model and related Stakeholder Management and Communications plan

• Close out the project - Upon project completion, Engagement Managers ensure a smooth transition of the implemented Stripe capabilities into operation for the user. This includes complete knowledge transfer and the handover to Stripe Support

• Engage as part of a thriving internal Engagement Management Community - Our Engagement Managers actively participate in a global community of practitioners to continually evolve and improve the way in which Stripe leads and supports our Users through high impact and complex implementations of Stripe's payment infrastructure

We're looking for someone who meets the minimum requirements to be considered for the role. If you meet these requirements, you are encouraged to apply. The preferred qualifications are a bonus, not a requirement.

Minimum requirements:

• 7+ years of experience working with enterprise level strategic users on complex technology or business transformation programmes with a track record of top performance or a related field

• Ability to understand complex business requirements and craft tailored solutions

• Ability to quickly learn and explain technical concepts to Stripe's largest Users in a way which they will understand. Some may be deeply technical. Others may be more business focussed, so you'll need to talk to Users in a language they can understand

• Proven program management skills and experience

• Strong critical thinking skills, including the ability to identify suboptimal processes and drive more efficient ways of working

• Ability to recognize repeated user-facing issues and build scalable solutions

• Superior verbal and written communication skills

• Ability to operate independently in a highly ambiguous and fast-paced environment

• Demonstrated ability to engage with and lead executive stakeholders and key decision makers on the User side to drive towards an agreed outcome

• Experience in working with or in complex Enterprise organizational and decision making structures

• An ability to work collaboratively with and influence Stripe's Product and Engineering teams to advocate for our Users and continuously shape the forward roadmap of Stripe's applications

• Apply structured problem-solving and stakeholder management frameworks , drawing on experience from complex, multi-workstream client engagements to drive programme clarity, alignment and outcomes

Preferred qualifications:

• This role is well-suited for professionals with a background in management consulting, technology advisory, or professional services, who are looking to bring their client engagement expertise to a high-growth technology environment.

Industry certifications to ensure project success. Typical certifications include:

• Certified ScrumMaster

• PMP or PRINCE2 Certification

Prior experience in the payments industry

A familiarity with the integration and testing of APIs

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Key Responsibilities:

• Own a significant portion of direct project delivery for client engagements, with support from team members as needed.
• Serve as the primary point of contact for clients throughout the AI engagement lifecycle, from initial scoping and pilot design through execution and final delivery.
• Lead strategic advisory conversations with senior client stakeholders, translating Komodo's AI capabilities into actionable solutions for their business needs.
• Manage 3-5 concurrent AI engagements, balancing timelines, deliverables, and client expectations across accounts.
• Support presales and renewal conversations by bringing credible AI and life sciences expertise to the table.
• Proactively identify risks and opportunities within client engagements, escalating or acting as appropriate.
• Contribute to the development of the AI engagement practice by documenting learnings and refining delivery processes over time.

Requirements:

• Willingness to travel approximately 50% of the time to support client engagements.
• Experience in management consulting with a focus on strategic advisory work, preferably at a top-tier or life sciences-focused firm.
• Direct experience working with pharmaceutical, biotech, or broader life sciences clients.
• Hands-on experience scoping, managing, or delivering AI or digital transformation pilots in a client-facing context.
• Strong executive presence with the ability to lead complex conversations with senior stakeholders.
• Excellent project management skills , comfortable managing multiple engagements simultaneously in a fast-moving environment.
• Familiarity with healthcare data, commercial life sciences functions, or real-world evidence.
• Ability to operate with autonomy and adapt quickly in a high-growth, ambiguous environment.

Expectations of AI Use in this role:

• Apply AI strategically, knowing how to use the right tools at the right time to solve problems or generate new ideas.
• Use AI to accelerate feedback loops, test ideas, and make informed decisions faster.
• Apply both judgment and creativity when working with AI and understand its limitations.
• Demonstrate curiosity and initiative in exploring new AI tools and workflows relevant to their role.
• Have developed or shared AI-enhanced workflows, automations, or prompts with others.
• Bring a reflexive AI mindset and use AI as a natural part of their process to iterate, research, and deliver better work.
• Comfortable working in AI-enhanced environments across writing, data analysis, content creation, or design.
• Regularly leverage AI tools such as Notion AI, Perplexity, Claude, Descript, Runway, Midjourney, or Microsoft Copilot to improve speed, clarity, or creative output.

Salary Range: $142,000-$220,000 USD depending on location.

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The focus of this role is reducing friction, increasing clarity, and amplifying leadership impact as the organisation scales. This role sits at the centre of Product and Engineering, supporting leaders through a period of rapid growth and change. You operate as a pragmatic people partner,building scalable practices, taking ownership, and removing obstacles that slow teams down.

Success in this role means turning people priorities into practical, low-friction solutions that help Product and Engineering teams operate effectively and scale with confidence.

Your impact will be felt across various dimensions:

• Strategic Partnership: Serve as a thought partner to Product and Engineering leaders, helping translate business goals into people decisions that improve execution, support growth, and strengthen organisational effectiveness.

• Execute with Impact: Balance strategic thinking with hands-on execution, stepping into the details when needed to ensure people programs land and deliver measurable impact.

• Pattern Recognition & Insights: Leverage data, observations, and experience to identify recurring patterns,surfacing signals proactively and synthesising them into clear actions for leaders.

• Enable Change at Speed: Manage organisational change in a dynamic, fast-paced environment, ensuring seamless transitions, transparency and business continuity.

• Talent Management: Partner with leaders to drive workforce planning activities, enabling consistent and defensible people decisions.

People Risk & Workplace Advisory: Consult on complex people matters, balancing risk, speed, and business practicality.

Cross-functional Delivery: Collaborate effectively with People Team COEs and other stakeholders to deliver scalable, business-aligned people solutions that work in practice, not just on paper.

If you're wondering if you're a good fit, we believe in investing in our people, and value candidates who can bring their own diversified experiences to our teams,even if you aren't a 100% skill or experience match. Here are a few qualities we've found compatible with our team:

• You love to partner with Product and Engineering leaders to solve people challenges, reduce friction, and build practical solutions that help teams scale effectively.

• You're curious about the patterns behind team performance, organisational health, and leadership effectiveness,and how data and insight can drive better people decisions.

• You're an expert in balancing strategic partnership with execution, coaching leaders through change, and delivering scalable people programs in fast-paced, high-growth environments.

Why CoreWeave? At CoreWeave, we work hard, have fun, and move fast! We're in an exciting stage of hyper-growth that you won't want to miss out on. We're not afraid of a little chaos, and we're constantly learning. Our team cares deeply about how we build our product and how we work together, which is represented through our core values:

• Be Curious at Your Core

• Act Like an Owner

• Empower Employees

• Deliver Best-in-Class Client Experiences

• Achieve More Together

We support and encourage an entrepreneurial outlook and independent thinking. We foster an environment that encourages collaboration and enables the development of innovative solutions to complex problems. As we get set for takeoff, the organisation's growth opportunities are constantly expanding. You will be surrounded by some of the best talent in the industry, who will want to learn from you, too.

Come join us!

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The ideal candidate is a strategic leader who can balance visionary thinking with operational excellence. You will set the marketing strategy, build and inspire high-performing teams, and create integrated marketing programs that tell Claude's story compellingly while driving measurable business outcomes.

Responsibilities:

• Define and own the comprehensive marketing strategy driving business outcomes for Claude
• Lead and develop a team of marketing professionals across multiple disciplines, fostering a culture of excellence, creativity, and data-driven decision-making
• Establish Claude's positioning in the market and develop messaging frameworks that differentiate Claude from competitors while authentically communicating Anthropic's commitment to AI safety
• Drive integrated marketing campaigns that build awareness, generate demand, and accelerate adoption across technical and non-technical prosumer segments
• Partner with product leadership to develop go-to-market strategies for new Claude capabilities and product features
• Build measurement frameworks and establish KPIs to track marketing effectiveness, regularly analyzing performance and optimizing strategies
• Own the marketing budget, allocating resources to maximize ROI across brand building, growth initiatives, and emerging opportunities
• Work closely with communications and policy teams to ensure marketing narratives align with Anthropic's broader mission and public commitments
• Identify strategic partnership and collaboration opportunities that extend Claude's reach and cultural relevance
• Represent marketing in executive forums, providing strategic counsel on market dynamics, competitive landscape, and growth opportunities
• Stay ahead of trends in AI adoption, marketing technology, and cultural shifts to inform forward-looking strategies

You may be a good fit if you have:

• 15+ years of marketing experience with at least 5 years in senior leadership roles overseeing the full marketing funnel
• Proven track record of building and scaling high-performing marketing teams at fast growth technology companies
• Experience developing and executing integrated marketing strategies that drive measurable business outcomes, scaling products in global markets
• Demonstrated success leading diverse teams across brand, growth, product marketing, and content/social functions
• Strong strategic thinking abilities with the capacity to translate company vision into actionable marketing plans
• Exceptional communication and presentation skills, with the ability to influence and inspire at all levels of the organization
• Experience marketing complex, technical products to both consumer and enterprise audiences
• Track record of driving business results in competitive, rapidly evolving markets
• Data-driven decision-making approach with comfort analyzing metrics and deriving actionable insights
• Proven ability to manage significant budgets and optimize resource allocation
• Strong cross-functional collaboration skills and experience working closely with product, sales, and executive teams
• Comfort operating in ambiguous environments and adapting strategies as markets and products evolve
• Deep passion for AI and its potential to positively impact society

Strong candidates may also have:

• Experience marketing AI, machine learning, or other emerging technology products
• Understanding of the AI safety landscape and experience communicating about responsible AI development
• Background in consumer technology products with large-scale adoption
• Experience working with or advising executive leadership and boards
• Expertise in leveraging AI and emerging technologies within marketing operations
• Previous experience at companies that balanced mission-driven work with commercial success

The annual compensation range for this role is $400,000-$570,000 USD.

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As a key member of the Customer Marketing team, you will combine strategic thinking with hands-on program management. You will need to deeply understand what our customers are building with Claude, translate that into compelling proof points that support launches, and orchestrate the moving pieces so those stories land on time.

Responsibilities:

• Support Anthropic launches end-to-end: customer selection, onboarding, feedback collection, and activation for launches
• Manage our early access program end-to-end from a customer marketing perspective,coordinating co-marketing moments, collecting customer proof points during the program, and ensuring participants are set up to share via their own channels when the launch goes live
• Work with Sales and Customer Marketing segment leads to build and maintain customer tiering and tracking in CRM,setting up automated triggers so we know when a customer hits a milestone that unlocks new engagement opportunities
• Manage customer events programming end-to-end: selecting the right customers and speakers, building out session content with Customer Marketing segment leads, prepping speakers, and acting as the customer point of contact day-of
• Support analyst relations efforts by identifying and preparing customers for analyst briefings and inquiry calls
• Build and maintain voice-of-the-customer programs that channel structured feedback to Product teams, surfacing what customers need, what's working, and what isn't
• Coordinate across Sales, Product, PMM, Events, Creative, and Communications to align customer storytelling with launch timelines and go-to-market plans

You may be a good fit if you have:

• 8+ years of experience in customer marketing, product marketing, or a role that blended both,ideally in B2B SaaS or enterprise technology
• Experience running early access, beta, or customer preview programs tied to product launches
• Strong cross-functional coordination skills,you've worked across Product, Sales, Marketing, and Comms and know how to keep everyone aligned without formal authority
• Excellent storytelling and writing skills, with the ability to translate technical customer outcomes into clear, compelling narratives
• Experience building and managing customer reference programs or pipelines
• A track record of working closely with product teams, whether through structured feedback programs, advisory boards, or embedded partnerships
• Comfort working with analyst relations,you've prepped customers for briefings or participated in AR programs before
• Strong project management instincts; you can juggle multiple launches, events, and programs simultaneously without dropping things
• A genuine interest in understanding what customers are building and why, not just capturing a quote and moving on

Strong candidates may also have:

• Experience with customer advisory boards (CABs) or structured community programs
• Background in the AI/ML ecosystem, particularly developer tools and infrastructure
• Familiarity with analyst relations firms and processes (Gartner, Forrester, IDC, etc.)
• Experience coordinating co-marketing efforts with cloud service providers or technology partners
• A product sense,you naturally think about how customer feedback should influence roadmap and positioning

The annual compensation range for this role is $255,000-$320,000 USD.

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The mandate is to start with the audience: build and govern the contact map of executives and decision-makers across our top-tier accounts, then design the portfolio of high-touch programs (Customer Advisory Boards, Executive Briefings, early access programs, co-marketing investment, customer references) to that map.

A defining feature of this role is serving as the single point of contact to our leadership for our executive-level customer programs. You will work closely with the office of our Chief Commercial Officer and Sales leadership to represent what we are asking of our top customers, what they are getting from us, and what they are telling us , with workstreams and a team behind you.

You will also be the standing voice of these customers inside Anthropic, ensuring their priorities are understood by Product, GTM, and company leadership. You will hire and manage a team covering advisory boards, executive briefings, early access programs, and more.

The right candidate has built customer programs at a high-growth B2B company before, is credible in a room of Fortune 500 executives, and operates comfortably with GTM and company leadership.

Responsibilities:

• Build the Customer Programs function: define the strategy, hire the team, establish the operating model with PMM, Strategic Events, Solutions, ABM, and Sales leadership.

• Serve as the single accountable owner to the CCO and Sales leadership for Customer Advisory Boards and executive customer engagement.

• Own the governed strategic-account audience: the named list of executives and decision-makers across our lighthouse accounts that every high-touch program draws from, maintained in partnership with sales leadership.

• Design and run the portfolio of high-touch customer programs end to end: CAB charter and membership, EBC intake and programming, early access customer selection and feedback loops, co-marketing fund deployment, and the customer reference and speaker bench.

• Act as the voice of strategic customers inside Anthropic , bring their priorities and feedback into Product, GTM, and leadership forums, and make sure the company treats supporting them as a priority.

• Coordinate the asks we make of top customers across the company so that no executive is over-approached and every engagement is intentional.

• Own reporting on account coverage, engagement depth, and program-influenced expansion to Sales and Marketing leadership; build toward an incrementality view over time.

• Partner cross-functionally on execution , this team is the single-threaded owner of these programs (audience, programming, customer and Sales comms) and orchestrates specialists for content and production. Over time, this includes partnering with Brand on the executive hospitality standard, and how Anthropic shows up when we host our most important customers.

You may be a good fit if you have:

• 10+ years in B2B enterprise marketing, customer marketing, or executive programs, including 4+ years leading a team.

• Built or significantly scaled an executive customer programs function (CABs, EBCs, executive sponsor programs, customer advocacy) at a high-growth enterprise technology company.

• A track record of being the trusted marketing counterpart to a CRO/CCO and enterprise Sales leadership , you have been the one person in the room representing customer programs to the head of the commercial org.

• Demonstrated executive presence with Fortune 500 C-suite and VP-level customers; you have personally recruited, hosted, and maintained CAB-level relationships.

• Experience designing programs from an audience-first model: starting with a named-account list and building format, content, and cadence to it, rather than filling seats for pre-built events.

• Strong cross-functional operating skills , you can define remits with adjacent teams (product marketing, events, solutions, field) and hold the line on them without friction becoming the story.

• Comfort owning a number: you have reported on coverage, engagement, and influenced pipeline/expansion and can stand behind the methodology.

• Clear written and verbal communication; you can brief an executive in three bullets and write the memo behind it.

• Genuine interest in AI and in helping the world's largest enterprises adopt it responsibly.

Annual compensation range for this role is $400,000 - $400,000 USD.

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A defining feature of this role is serving as the single point of contact to our leadership for our executive-level customer programs. You will work closely with the office of our Chief Commercial Officer and Sales leadership to represent what we are asking of our top customers, what they are getting from us, and what they are telling us , with workstreams and a team behind you. You will also be the standing voice of these customers inside Anthropic, ensuring their priorities are understood by Product, GTM, and company leadership.

Responsibilities:

• Build the Customer Programs function: define the strategy, hire the team, establish the operating model with PMM, Strategic Events, Solutions, ABM, and Sales leadership.

• Serve as the single accountable owner to the CCO and Sales leadership for Customer Advisory Boards and executive customer engagement.

• Own the governed strategic-account audience: the named list of executives and decision-makers across our lighthouse accounts that every high-touch program draws from, maintained in partnership with sales leadership.

• Design and run the portfolio of high-touch customer programs end to end: CAB charter and membership, EBC intake and programming, early access customer selection and feedback loops, co-marketing fund deployment, and the customer reference and speaker bench.

• Act as the voice of strategic customers inside Anthropic , bring their priorities and feedback into Product, GTM, and leadership forums, and make sure the company treats supporting them as a priority.

• Coordinate the asks we make of top customers across the company so that no executive is over-approached and every engagement is intentional.

• Own reporting on account coverage, engagement depth, and program-influenced expansion to Sales and Marketing leadership; build toward an incrementality view over time.

• Partner cross-functionally on execution , this team is the single-threaded owner of these programs (audience, programming, customer and Sales comms) and orchestrates specialists for content and production. Over time, this includes partnering with Brand on the executive hospitality standard, and how Anthropic shows up when we host our most important customers.

You may be a good fit if you have:

• 10+ years in B2B enterprise marketing, customer marketing, or executive programs, including 4+ years leading a team.

• Built or significantly scaled an executive customer programs function (CABs, EBCs, executive sponsor programs, customer advocacy) at a high-growth enterprise technology company.

• A track record of being the trusted marketing counterpart to a CRO/CCO and enterprise Sales leadership , you have been the one person in the room representing customer programs to the head of the commercial org.

• Demonstrated executive presence with Fortune 500 C-suite and VP-level customers; you have personally recruited, hosted, and maintained CAB-level relationships.

• Experience designing programs from an audience-first model: starting with a named-account list and building format, content, and cadence to it, rather than filling seats for pre-built events.

• Strong cross-functional operating skills , you can define remits with adjacent teams (product marketing, events, solutions, field) and hold the line on them without friction becoming the story.

• Comfort owning a number: you have reported on coverage, engagement, and influenced pipeline/expansion and can stand behind the methodology.

• Clear written and verbal communication; you can brief an executive in three bullets and write the memo behind it.

• Genuine interest in AI and in helping the world's largest enterprises adopt it responsibly.

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The ideal candidate brings deep experience in B2B customer marketing within EMEA, with a strong affinity for the startup ecosystem and a proven track record of building customer advocacy programs from the ground up. You'll execute engagement strategies that resonate with technical founders, developers, and engineering leaders while navigating the diverse cultural nuances and market dynamics across European tech hubs.

Responsibilities:

• Develop compelling customer narratives,case studies, technical deep-dives, founder testimonials, thought leadership, video content,that resonate with EMEA startup audiences and showcase how AI-native companies are building with Claude
• Define the EMEA startup customer segmentation and tiering framework, mapping accounts from early-stage through growth-stage across European markets to guide advocacy prioritization and resource allocation
• Balance high-touch programming for marquee EMEA startup customers with scalable customer marketing initiatives that reach the broader developer and founder community across the region
• Design and execute personalized engagement strategies for strategic startup accounts, ensuring programming resonates with technical founders and engineering leaders while addressing regional market dynamics
• Orchestrate key moments programming including founder dinners, customer speaking opportunities at EMEA conferences, technical workshops, and startup showcase events across key tech hubs (London, Berlin, Paris, Amsterdam, Stockholm)
• Develop EMEA startup customer advisory programs that create authentic experiences and deepen relationships with highest-value accounts and influential founders across the region
• Partner with EMEA Startups Sales leadership and Venture Partnerships to identify expansion opportunities and ensure customer marketing initiatives directly support account growth and VC portfolio engagement
• Coordinate with strategic EMEA and global VC partners on co-marketing opportunities featuring portfolio company success stories
• Build and manage a regional programming calendar that balances customer advocacy activities with strategic account engagement across the EMEA startup ecosystem
• Identify and cultivate strategic customer relationships with founders and technical leaders across EMEA who can serve as powerful advocates and reference points for the startup community
• Create content that earns respect from technical audiences,authentic founder stories, technical implementation deep-dives, and developer-focused case studies tailored for EMEA markets

You may be a good fit if you:

• Have 6+ years of B2B customer marketing experience within SaaS or technology companies, ideally within EMEA markets or with significant EMEA responsibility
• Have a proven track record building customer advocacy programs from scratch, with demonstrated success in customer storytelling, advocacy program development, and account engagement
• Have experience marketing to and building relationships with high-growth EMEA startups and technical founders
• Can speak credibly to technical audiences,understand AI concepts, developer workflows, and technical use cases well enough to identify and tell compelling stories
• Have a strategic yet hands-on approach,ability to balance high-touch marquee customer programming with scaled programs, understanding when each approach is appropriate
• Have deep understanding of EMEA market dynamics, regional preferences, and cultural nuances that inform customer engagement strategies within the startup ecosystem
• Have exceptional storytelling abilities,can identify compelling customer narratives and bring them to life across multiple formats that feel authentic, not corporate
• Have a fast-paced working style with strong bias to action,comfortable shipping 80% solutions quickly and iterating, with ability to pivot as priorities shift
• Can thrive in ambiguity and startup environments, building programs with minimal guidance
• Have a background in B2B tech, ideally with experience at fast-paced scale-ups or developer-focused companies
• Currently based in EMEA region, and if applicable, willing to relocate to London

Strong candidates may also:

• Have experience building relationships with EMEA VCs, accelerators, or partnering with VC firms to drive portfolio engagement and co-marketing
• Have previous experience at leading AI companies or marketing AI/ML products specifically
• Have experience in community building, customer advisory programs, or founder community management
• Have former founder experience or early employee at a successful startup
• Have experience scaling customer marketing programs across multiple European markets
• Have fluency in additional European languages (French/German)

Role-specific policy: For this role, we expect all staff to be able to work from our London office at least 2 days a week. We encourage you to apply even if you might need some flexibility for an interim period of time for relocation.

Deadline to apply: None. Applications will be reviewed on a rolling basis.

The annual compensation range for this role is listed below.

For sales roles, the range provided is the role’s On Target Earnings (“OTE”) range, meaning that the range includes both the sales commissions/sales bonuses target and annual base salary for the role.

Annual Salary: £160,000-£160,000 GBP

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In this role, you will contribute rigorous technical accounting analysis, clear written explanations, and sound professional judgment that help train AI models to address complex, non-routine accounting issues.

Working closely with engineering and research teams, you will evaluate sophisticated accounting scenarios and guide how AI systems interpret and apply authoritative U.S. GAAP, SEC guidance, and company-level accounting policy considerations.

Your contributions will directly impact the accuracy, consistency, and reliability of AI-generated accounting conclusions.

You will draw on hands-on experience across technical financial reporting areas,such as revenue recognition, business combinations, consolidations, equity compensation, leases, financial instruments, and disclosures,to analyze challenging fact patterns similar to those encountered in Big 4 engagements, national office consultations, or technical accounting memo development.

This role is well suited for technical accounting professionals who thrive in fast-paced, intellectually demanding environments and are comfortable working with evolving prompts, guidance, and objectives.

Responsibilities:

• Use proprietary software applications to provide input/labels on defined projects.
• Support and ensure the delivery of high-quality curated data.
• Play a pivotal role in supporting and contributing to the training of new tasks, working closely with the technical staff to ensure the successful development and implementation of cutting-edge initiatives/technologies.
• Interact with the technical staff to help improve the design of efficient annotation tools.
• Choose problems from corporate accounting fields that align with your expertise, providing rigorous solutions and model critiques where you can confidently provide detailed solutions and evaluate model responses.

Basic Qualifications:

• Experience in technical accounting, audit, or accounting advisory roles within a public accounting firm or specialized accounting advisory practice, with exposure to complex GAAP and SEC-reporting environments.
• Demonstrated ability to research and apply U.S. GAAP and other authoritative guidance to non-routine or judgment-intensive accounting issues.
• Strong written communication skills in English, with the ability to document accounting conclusions clearly and logically.
• Proficiency in navigating authoritative accounting resources, including FASB Codification, SEC EDGAR, public-company filings, and accounting policy documentation.
• Strong analytical judgment and the ability to reach defensible accounting conclusions in situations involving ambiguity or incomplete information.
• Interest in applying technical accounting expertise to emerging technologies and AI-driven accounting analysis.

Preferred Skills and Experience:

• CPA license in good standing.
• Experience in national office, technical accounting advisory, or SEC-focused roles, including ownership of complex or novel accounting issues.
• Demonstrated leadership in developing, reviewing, or approving technical accounting memoranda, accounting policies, or position papers for significant transactions or reporting matters.
• Deep familiarity with SEC disclosure requirements, including hands-on review of 10-K/10-Q footnotes, critical accounting policies, or MD&A from a technical accounting perspective.
• Teaching, training, or mentoring experience in advanced or technical accounting topics, including firm-level technical training or academic instruction.
• Contributions to professional thought leadership, such as publications, presentations, or firm-issued accounting guidance.

Location and Other Expectations:

• Tutor roles may be offered as full-time, part-time, or contractor positions, depending on role needs and candidate fit.
• For contractor positions, hours will vary widely based on project scope and contractor availability, with no fixed commitments required.
• Tutor roles may be performed remotely from any location worldwide, subject to legal eligibility, time-zone compatibility, and role specific needs.
• For US based candidates, please note we are unable to hire in the states of Wyoming and Illinois at this time.
• We are unable to provide visa sponsorship.
• For those who will be working from a personal device, your computer must be a Chromebook, Mac with MacOS 11.0 or later, or Windows 10 or later.

Compensation and Benefits:

US based candidates: $45/hour - $100/hour depending on factors including relevant experience, skills, education, geographic location, and qualifications. International candidates: Information will be provided to you during the recruitment process. Benefits vary based on employment type, location and jurisdiction. Benefits for eligible U.S. based positions include health insurance, 401(k) plan, and paid sick leave. Specific details and role specific information will be provided to you during the interview process. xAI is an equal opportunity employer. For details on data processing, view our Recruitment Privacy Notice.

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Responsibilities: Work on management consulting problems from real-world business scenarios that align with your expertise, providing accurate solutions, detailed annotations, and model critiques where you can confidently evaluate responses (e.g., cost optimization analysis, change management playbooks, executive presentation synthesis). Utilize proprietary software to provide accurate input and labels to deliver high-quality data. Collaborate with technical staff to improve the design of efficient annotation tools. Interpret, analyze, and execute tasks based on evolving instructions, maintaining precision and adaptability.

Qualifications: 3+ years of practical management consulting experience (hands-on role at a top-tier firm or in-house strategy/consulting team) providing financial, strategic, operational, and/or technology-related advisory. Proficiency in consulting frameworks and deliverables, including slide decks (PowerPoint/Google Slides), financial models, and client workshop facilitation tools. Strong ability to break down ambiguous business problems, synthesize findings, and critique multiple solution approaches. Ability to navigate consulting resources such as case libraries, industry benchmarks, and proprietary frameworks. Comfort with Excel/Google Sheets and collaboration platforms for structuring and annotating strategic work. Proficiency in reading and writing informal and professional English. Strong communication, interpersonal, analytical, and organizational skills. Excellent reading comprehension and ability to exercise autonomous judgment with limited data. Passion for technological advancements and innovation in business.

Location and Other Expectations: Tutor roles may be offered as full-time, part-time, or contractor positions, depending on role needs and candidate fit. For contractor positions, hours will vary widely based on project scope and contractor availability, with no fixed commitments required. On average most projects may involve at least 10 hours per week to achieve deliverables effectively though this is not a fixed commitment and depends on the scope of work. Contractors have full flexibility to set their own hours and determine the exact amount of time needed to complete deliverables. Tutor roles may be performed remotely from any location worldwide, subject to legal eligibility, time-zone compatibility, and role specific needs. For US based candidates, please note we are unable to hire in the states of Wyoming and Illinois at this time. We are unable to provide visa sponsorship. For those who will be working from a personal device, your computer must be a Chromebook, Mac with MacOS 11.0 or later, or Windows 10 or later.

Compensation and Benefits: US-based candidates: $45/hour - $100/hour depending on factors including relevant experience, skills, education, geographic location, and qualifications. International candidates: Information will be provided to you during the recruitment process. Benefits vary based on employment type, location and jurisdiction. Benefits for eligible U.S. based positions include health insurance, 401(k) plan, and paid sick leave. Specific details and role specific information will be provided to you during the interview process.

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This role will be hands-on, and strategic and will have the opportunity to learn about the global banking infrastructure.

Key responsibilities include: Managing the month-end close and reporting process to ensure an accurate and timely close Consolidation of the group financial statements, including the preparation of the related disclosures and periodical analysis Manage technical accounting research, and documentation of new policies and procedures Working with entity controllers domestically and internationally to support monthly, quarterly and year-end close process Assist the product team in developing features to improve the functionality of the product and the accounting teams of our clients Oversee the day-to-day activities of accounting operations, with a focus on process improvements and automation Assist in the design of internal controls and policies Coordinate with our external tax firm/technical accounting advisory firm to help with different matters Manage the year-end financial audit, working directly with auditors to ensure a smooth and timely process Support the Finance team in completing special projects, ad-hoc reporting and analysis requests, and other tasks as assigned

Requirements include: 4+ years of experience in public accounting, 'Big 4' and top national firms – a must! 4+ years of experience in a multinational group consist of several entities 2+ years of experience of managing direct reports Experience in owning the month-end close process Experience in developing, documenting and rolling out processes cross-functionally Previous experience in preparation of financial statements for public companies Ability to understand the business environment and apply the relevant accounting principles in simplicity, using practical methods to support the business owner’s needs Creative thinking and out of the box solutions for complicated processes Collaborate with international team members CPA and B.A in Accounting with strong US GAAP skills (MBA – preferred) Advanced Microsoft Excel skills; competency in SQL and Macros is a plus Sage competency is a plus Excellent written and verbal communication skills. Fluent in English, Jeeves is a global company and English is the language we use internally to communicate between regions Agile and able to pivot quickly with the changing environment

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This is a senior, client-facing role suited for experienced investment bankers, institutional investors, corporate lawyers, accountants, management consultants or corporate finance executives who can engage at the highest levels of the industry and translate complex business needs into transformative AI solutions.

Your key responsibilities will include:

• Owning end-to-end strategic relationships with Hebbia's largest clients across investment banking, private equity, private credit, traditional asset managers, hedge funds, professional services firms (consulting, accounting, insurance, law), and Fortune 500 corporate finance.

• Acting as a trusted advisor to senior executives, helping them identify needle-moving use cases where Hebbia can deliver step-change efficiency and insight.

• Driving customer value and commercial growth by managing account plans, leading enterprise sales motions, and expanding Hebbia's footprint across global organizations.

• Architecting adoption playbooks, defining best practices for change management, stakeholder alignment, and quantifying ROI at scale.

• Partnering cross-functionally with Product, Engineering, and Sales to translate client needs into product roadmap and co-develop new solutions.

• Shaping Hebbia's go-to-market strategy by codifying learnings and playbooks from our most strategic accounts.

To succeed in this role, you will need:

• 10+ years of experience in investment banking, institutional investments or investment research, professional services (accounting, consulting, insurance, corporate law), or Fortune 500 corporate finance roles with significant client-facing responsibilities.

• Deep AI curiosity is a must, AI native fluency is a big plus.

• Proven ability to manage and grow enterprise-level client relationships across complex, global organizations.

• Commercial mindset with a track record of driving revenue growth through investment outcomes, relationship management, consultative sales, or advisory roles.

• Strong vertical knowledge across multiple areas of the broad finance ecosystem.

• Strategic thinker with the ability to identify and quantify high-impact use cases and translate them into scalable solutions.

• Exceptional communication skills; able to engage credibly with C-suite executives, senior stakeholders, and technology or AI leaders alike.

• Entrepreneurial spirit and comfort operating in a high-growth, fast-changing environment.

• Comfortable and excited about in-person, in-office work 5 days/week in our SoHo NYC office.

OTE compensation range for this position is set between $200,000 - $275,000 (combination of base salary and bonus). However, adjustments outside of this range may be considered for candidates whose qualifications significantly differ from those outlined in the job description. This position is eligible for a competitive equity grant with upside potential.

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Key Job Responsibilities

• Manage and coordinate tax requirements for country expansions and new program launches.
• Provide relevant tax guidance to the business whilst working to build relationships and understanding with the business so that adherence is maintained.
• Support on ad-hoc projects such as restructuring or transactions involving the AWS business.
• Research international tax issues and work with outside advisers as necessary as part of the tax team supporting business initiatives.
• Engage with outside tax advisors to support tax projects.

About the Team

AWS offers a broad set of global cloud-based products including compute, storage, databases, analytics, networking, mobile, developer tools, management tools, Internet of Things, security and enterprise applications. These services help organisations move faster, lower IT costs, and scale. AWS is trusted by the largest enterprises and the hottest start-ups to power a wide variety of workloads including: web and mobile applications, game development, data processing and warehousing, storage, archive, and many others.

In addition, AWS offers a variety of support services to help customers in deploying AWS services, as well as a comprehensive training and certification program. Finally, AWS also offers a Marketplace, enabling customers to locate, buy and immediately use digital products sold by third-party sellers.

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You will lead or contribute to proposals and engagements focused on IT and AI Operating Model strategy and design, including the definition of roles, decision rights, governance, service accountability, and performance metrics, with a strong focus on transitioning towards AI-enabled and agent-supported operating environments.

You will lead project teams to deliver current-state assessments, target operating model (TOM) design, and implementation of ITSM and SIAM governance, principles, and operating processes, ensuring effective integration into existing service delivery environments.

Key Responsibilities & Capabilities

• Provide expert advisory support to organisations seeking to optimise IT service delivery and digital operations
• Design and implement Target Operating Models (TOMs) aligned to AI, Cloud, Cyber and Service Management strategies
• Advise and guide the design and implementation of Service Integration & Management (SIAM) models in multi-vendor and delivery function environments
• Support organisations moving towards AI-enabled operations, ensuring AI governance aligns with enterprise-wide controls and risk frameworks
• Analyse current IT organisational design, operating models, and ITSM processes to identify improvement opportunities
• Develop practical, execution-ready transformation roadmaps
• Contribute to and lead the development of consulting offerings and thought leadership
• Govern and manage the execution of operating model and service management transformations
• Establish performance metrics and success measures to drive continuous improvement
• Work confidently across Agile, product-centric, and traditional SDLC delivery models
• Lead senior client conversations and articulate the value of IT and Digital Operations to the business
• Experience working with ITSM tools and platforms (e.g. ServiceNow) and advising on tool selection

Requirements

• Bachelor’s degree from an accredited university
• ITSM certification (e.g. ITIL) or equivalent practical experience
• 8 - 15+ years’ experience (grade dependent) in Operating Model Design, SIAM, ITSM Strategy, or CIO Advisory roles within leading consulting firms or large-scale enterprises
• Demonstrated experience designing and implementing Operating Models and/or Service Management frameworks
• Strong stakeholder management and executive-level communication skills
• Proven leadership experience managing high-performing, multidisciplinary teams

Benefits

Join our growing Digital Operations & Service Integration practice within Technology Transformation Consulting and help shape how organisations run technology in the age of AI.

Our team focuses on Operating Model Design (TOM), Service Integration & Management (SIAM), and AI-enabled IT Operations. We work with CIOs and senior technology leaders to redesign digital operating models, integrate complex multi-vendor ecosystems, and enable scalable AI, cloud, and cyber capabilities.

We operate at the intersection of strategy and execution - defining decision rights, governance structures, service accountability, and performance models that allow technology organisations to move from fragmented operations to resilient, AI-ready enterprises.

As part of this team, you will contribute to high-impact transformations across EMEA, including AI rollouts, cloud operating model redesign, M&A integration and service separation, and modern SIAM implementations. You will collaborate with multidisciplinary experts across consulting and technology to deliver pragmatic, measurable outcomes.

This is a team that values structured thinking, intellectual curiosity, and execution excellence. We offer the opportunity to shape market-leading offerings in one of the fastest-evolving areas of CIO advisory.

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As a Digital Operations & Service Management Consultant, you will advise clients on designing, evolving, and operating modern IT and Digital operating models in response to AI adoption, cloud transformation, cyber resilience, and complex service ecosystems.

You will lead or contribute to proposals and engagements focused on IT and AI Operating Model strategy and design, including the definition of roles, decision rights, governance, service accountability, and performance metrics, with a strong focus on transitioning towards AI-enabled and agent-supported operating environments.

You will lead project teams to deliver current-state assessments, target operating model (TOM) design, and implementation of ITSM and SIAM governance, principles, and operating processes, ensuring effective integration into existing service delivery environments.

Key Responsibilities & Capabilities

• Provide expert advisory support to organisations seeking to optimise IT service delivery and digital operations
• Design and implement Target Operating Models (TOMs) aligned to AI, Cloud, Cyber and Service Management strategies
• Advise and guide the design and implementation of Service Integration & Management (SIAM) models in multi-vendor and delivery function environments
• Support organisations moving towards AI-enabled operations, ensuring AI governance aligns with enterprise-wide controls and risk frameworks
• Analyse current IT organisational design, operating models, and ITSM processes to identify improvement opportunities
• Develop practical, execution-ready transformation roadmaps
• Contribute to and lead the development of consulting offerings and thought leadership
• Govern and manage the execution of operating model and service management transformations
• Establish performance metrics and success measures to drive continuous improvement
• Work confidently across Agile, product-centric, and traditional SDLC delivery models
• Lead senior client conversations and articulate the value of IT and Digital Operations to the business
• Experience working with ITSM tools and platforms (e.g. ServiceNow) and advising on tool selection

Requirements

• Bachelor’s degree from an accredited university
• ITSM certification (e.g. ITIL) or equivalent practical experience
• 8 - 15+ years’ experience (grade dependent) in Operating Model Design, SIAM, ITSM Strategy, or CIO Advisory roles within leading consulting firms or large-scale enterprises
• Demonstrated experience designing and implementing Operating Models and/or Service Management frameworks
• Strong stakeholder management and executive-level communication skills
• Proven leadership experience managing high-performing, multidisciplinary teams

Benefits

Join our growing Digital Operations & Service Integration practice within Technology Transformation Consulting and help shape how organisations run technology in the age of AI.

Our team focuses on Operating Model Design (TOM), Service Integration & Management (SIAM), and AI-enabled IT Operations. We work with CIOs and senior technology leaders to redesign digital operating models, integrate complex multi-vendor ecosystems, and enable scalable AI, cloud, and cyber capabilities.

We operate at the intersection of strategy and execution - defining decision rights, governance structures, service accountability, and performance models that allow technology organisations to move from fragmented operations to resilient, AI-ready enterprises.

As part of this team, you will contribute to high-impact transformations across EMEA, including AI rollouts, cloud operating model redesign, M&A integration and service separation, and modern SIAM implementations. You will collaborate with multidisciplinary experts across consulting and technology to deliver pragmatic, measurable outcomes.

This is a team that values structured thinking, intellectual curiosity, and execution excellence. We offer the opportunity to shape market-leading offerings in one of the fastest-evolving areas of CIO advisory.

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You will lead or contribute to proposals and engagements focused on IT and AI Operating Model strategy and design, including the definition of roles, decision rights, governance, service accountability, and performance metrics, with a strong focus on transitioning towards AI-enabled and agent-supported operating environments.

You will lead project teams to deliver current-state assessments, target operating model (TOM) design, and implementation of ITSM and SIAM governance, principles, and operating processes, ensuring effective integration into existing service delivery environments.

Key Responsibilities & Capabilities

• Provide expert advisory support to organisations seeking to optimise IT service delivery and digital operations
• Design and implement Target Operating Models (TOMs) aligned to AI, Cloud, Cyber and Service Management strategies
• Advise and guide the design and implementation of Service Integration & Management (SIAM) models in multi-vendor and delivery function environments
• Support organisations moving towards AI-enabled operations, ensuring AI governance aligns with enterprise-wide controls and risk frameworks
• Analyse current IT organisational design, operating models, and ITSM processes to identify improvement opportunities
• Develop practical, execution-ready transformation roadmaps
• Contribute to and lead the development of consulting offerings and thought leadership
• Govern and manage the execution of operating model and service management transformations
• Establish performance metrics and success measures to drive continuous improvement
• Work confidently across Agile, product-centric, and traditional SDLC delivery models
• Lead senior client conversations and articulate the value of IT and Digital Operations to the business
• Experience working with ITSM tools and platforms (e.g. ServiceNow) and advising on tool selection

Requirements

• Bachelor’s degree from an accredited university
• ITSM certification (e.g. ITIL) or equivalent practical experience
• 8 - 15+ years’ experience (grade dependent) in Operating Model Design, SIAM, ITSM Strategy, or CIO Advisory roles within leading consulting firms or large-scale enterprises
• Demonstrated experience designing and implementing Operating Models and/or Service Management frameworks
• Strong stakeholder management and executive-level communication skills
• Proven leadership experience managing high-performing, multidisciplinary teams

Benefits

Join our growing Digital Operations & Service Integration practice within Technology Transformation Consulting and help shape how organisations run technology in the age of AI.

Our team focuses on Operating Model Design (TOM), Service Integration & Management (SIAM), and AI-enabled IT Operations. We work with CIOs and senior technology leaders to redesign digital operating models, integrate complex multi-vendor ecosystems, and enable scalable AI, cloud, and cyber capabilities.

We operate at the intersection of strategy and execution - defining decision rights, governance structures, service accountability, and performance models that allow technology organisations to move from fragmented operations to resilient, AI-ready enterprises.

As part of this team, you will contribute to high-impact transformations across EMEA, including AI rollouts, cloud operating model redesign, M&A integration and service separation, and modern SIAM implementations. You will collaborate with multidisciplinary experts across consulting and technology to deliver pragmatic, measurable outcomes.

This is a team that values structured thinking, intellectual curiosity, and execution excellence. We offer the opportunity to shape market-leading offerings in one of the fastest-evolving areas of CIO advisory.

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We are seeking an experienced Delayed Coker/Visbreaker Engineering Specialist to join the Operation Engineering Solutions Department (OESD).

OESD's technical team is responsible for providing high-quality, multi-disciplinary support to Global Manufacturing operating facilities (Refineries, NGLF, and petrochemical plants) within the Kingdom of Saudi Arabia and globally.

Your primary role is to provide in-depth process engineering and operations expertise to monitor, optimize, and drive performance improvement programs for refineries' delayed Coker and visbreaker, including both remote and on-site technical advisory support, benchmarking, and technology knowledge management

Key Responsibilities

As the successful candidate you will be required to perform the following:

• Conduct comprehensive performance reviews of existing delayed coker/visbreaker facilities, and analyze KPIs related to operability, profitability, reliability, and process safety.

• Develop and present quarterly benchmarking reports with actionable improvement recommendations.

• Provide hands-on support in implementing performance improvement initiatives, demonstrating measurable results in closing identified gaps from quarterly benchmarking reports.

• Lead benchmarking and best practices exchange workshops among Global Manufacturing facilities (wholly-owned and affiliates), and facilitate knowledge sharing and continuous improvement in delayed coker/visbreaker technologies.

• Deliver on-demand remote and field technical advisory support, including troubleshooting, optimization, debottlenecking, revamp, and upgrade activities and provide detailed service reports for each support activity.

• Drive performance improvement programs that enhance process safety, optimize manufacturing costs, and increase plant reliability for delayed coker/visbreaker units.

• Develop and implement best practices and standards for delayed coker/visbreaker engineering and maintenance, while ensuring alignment with industry standards and regulations.

• Provide expert technical support to project teams and contractors for delayed coker/visbreaker engineering and procurement activities.

• Coordinate with other disciplines (process, mechanical, instrumentation, and electrical) to ensure optimal performance and integration of delayed coker/visbreaker equipment.

• Conduct regular audits and inspections of delayed coker/visbreaker equipment to ensure compliance with safety, environmental, and quality regulations and standards.

• Evaluate and recommend new technologies and innovations for delayed coker/visbreaker improvement and optimization.

Minimum Requirements

• You will hold a Bachelor's Degree in Chemical Engineering or a related field. An advanced degree is preferred.

• You will have a minimum of 15 years of experience across the refinery and/or petrochemical industry, with at least 10 years of hands-on experience in delayed coker/visbreaker specialty.

• You will be able to optimize delayed coker/visbreaker operations, with specific examples of performance improvements achieved.

• You will have comprehensive knowledge of delayed coker/visbreaker processes, equipment, and systems in refining and petrochemical industries.

• You will have deep understanding of ASME Section VIII Divisions 1 & 2, ASME Section I, API-530, API-535, API-537, API-560, API-579, API-936, and NFPA standards applicable to fired equipment.

• You will have Significant experience in inspection and failure analysis of delayed coker/visbreaker equipment.

• You will have proficiency in basic and advanced NDE techniques related to delayed coker/visbreaker equipment.

• High level of proficiency in using software tools related to delayed coker/visbreaker engineering and design, such as Aspen Hysys, ANSYS, and HTRI.

• You will have knowledge of remaining life calculations for heater tubes and refractory design and repair.

• You will have excellent verbal and written communication skills, with the ability to prepare and present technical reports to various audiences.

• You will also have strong problem-solving and decision-making skills, with the ability to work independently and collaboratively with multidisciplinary teams.

Work Location and Work Schedule

Work location: Within Saudi Arabia – To be specified in Job offer

Work schedule: Full Time - To be specified in Job offer

Job Posting Duration

Job posting start date: 01/07/2026

Job posting end date: 12/31/2026

Working environment

Our high-performing employees are drawn by the challenging and rewarding professional, technical and industrial opportunities we offer, and are remunerated accordingly.

At Aramco, our people work on truly world-scale projects, supported by investment in capital and technology that is second to none. And because, as a global energy company, we are faced with addressing some of the world’s biggest technical, logistical and environmental challenges, we invest heavily in talent development.

We have a proud history of educating and training our workforce over many decades. Employees at all levels are encouraged to improve their sector-specific knowledge and competencies through our workforce development programs – one of the largest in the world.

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About the role:

Domain Understanding

You will have 5-7 years of experience as a product manager in the B2B tech space for commercially successful B2B products. You will have demonstrated deep knowledge of customer service and help desk processes and methods. Product management experience with software is a must.

Product Management Excellence

You will have managed products for a business unit or company through the $25-$100M ARR phase. You will have proven ability to design, develop, and ship B2B SaaS using agile methodologies.

Market Listening and Knowing the Customer

You will have 3-4 years of experience partnering closely with UX research teams, customer advisory groups, customer success, and sales teams driving roadmap to achieve adoption, retention, renewal, and new logo sales objectives. You will be a great communicator who can hold your own with executive customers and audiences, while influencing and connecting with user-level technical audiences.

Problem Solving

You will be highly data-driven and demonstrated intellectual horsepower, creativity, analytical, curious, technical depth, and user-centered design thinking. You will be focused and disciplined, with strong ability to prioritize, organize thoughts, and organize the work in a structured and consumable way. You will be goal-oriented, selective, and not easily distracted.

Data-driven yet Biased to Action

You will know where to find and how to use data to inform decision making. You will be able to make decisions with imperfect or missing information, but take calculated risks based on information you possess. You will understand the importance of speed and not get bogged down by ambiguity or analysis paralysis.

Mandatory Experience

You must have work experience as a PM/PM-II for products from at least one of the following areas:

• API & Integration
• Gaming Consoles

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We're looking for a Product Manager I to achieve strong product market fit with a simple-to-use, high-quality solution for our end-user personas. You will incorporate disciplined customer discovery techniques and user-centered approach to product design, aligned to our focused GTM strategy.

Key responsibilities include:

• Defining product requirements by leveraging deep domain knowledge of end-user users, frequent customer validation throughout the PM life cycle, and product usage data to solve end-user's most pressing pains.
• Effectively communicating OKR-based requirements to Engineering, collaborating well with Design, Development, and Quality through the entire product management life cycle, and providing ongoing visibility with proper expectation setting with internal stakeholders and customers.
• Driving the defined vision and strategy for the End-user Experience and maintaining differentiation with superior design and/or functionality that helps End-user effectively access in-app Help & Support services.
• Partnering with product marketing, sales, and customer success to execute on growth and adoption of the End-user Experience and deliver on low cost of implementation and support.

Requirements:

• 3-5 years of experience as product manager in B2B tech space for commercially successful B2B products.
• Demonstrated deep knowledge of customer service and help desk processes and methods.
• Product management experience with software is a must.
• Managed products for BU/company through the $25-$100M ARR phase.
• Proven ability to design, develop, and ship B2B SaaS using agile methodologies.
• 3-4 years of experience partnering closely with UX research teams, customer advisory groups, customer success, and sales teams driving roadmap to achieve adoption, retention, renewal, and new logo sales objectives.
• Great communicator who can hold his/her own with executive customers and audiences, while influencing and connecting with user-level technical audiences.
• Highly data-driven and demonstrated intellectual horse-power, creativity, analytical, curious, technical depth, and user-centered design thinking.
• Focused and disciplined: strong ability to prioritise, organize thoughts and organize the work in a structured and consumable way, strong goal-orientation, selective and doesn’t get easily distracted.
• Data-driven yet biased to action: knows where to find and how to use data to inform decision making. Can make decisions with imperfect/missing information, but takes calculated risks based on information he/she does possess.
• Understands the importance of speed and doesn’t get bogged down by ambiguity or analysis paralysis.
• Strategic: Ability to see and plan for mid- and long-term, connecting priorities to the company/product vision and roadmap, and translating that to actions and priorities for product teams.
• Integrity: behaves consistently based on high moral standards, does the right thing, leads with intellectual honesty.
• Chasing excellence: goes to extraordinary lengths to deliver great outcomes, open to feedback and new ideas, personal improvement, always raising the bar.
• Strong collaborator: high EQ and sense of empathy. Knows how to disagree-and-commit, can break down organisational barriers.

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Anthropic is growing its infrastructure in support of our AI safety mission. We are seeking a Government Incentives & Economic Development Lead to drive our efforts in identifying, securing, and managing federal, state, and local tax and non-tax incentives associated with these investments.

This role sits within Anthropic’s Finance/Tax organization and works in close partnership with Compute, Real Estate, Legal, Public Policy, HR, and Operations teams across the company.

Responsibilities

• Lead incentive projects across multiple jurisdictions and manage a portfolio of incentives, concessions, and agreements from identification through negotiation, award, and ongoing compliance

• Analyze expansion plans, capital projections, and hiring timelines to determine incentive eligibility; develop a prioritized incentives strategy aligned with Anthropic’s infrastructure investment roadmap

• Arrange and attend meetings with government officials, economic development authorities, and utility representatives to initiate and advance incentive discussions

• Prepare and submit applications, forms, and supporting documentation; manage the grant and approval process end-to-end, including review of incentive contracts and agreements in coordination with legal counsel

• Own post-implementation compliance, including designing procedures to maintain eligibility, managing reporting calendars and filings, and responding to agency inquiries and audits

• Monitor federal, state, and local tax policy and legislative developments that affect the incentives landscape; advise leadership on strategic implications and emerging programs relevant to infrastructure investment

• Build and maintain relationships with economic development officials, government representatives, utility contacts, and external advisors across target jurisdictions

• Coordinate across internal stakeholders to gather project data, align on commitments, and ensure incentive obligations are reflected in operational planning

Requirements

• Bachelor’s degree in Business, Finance, Accounting, Public Policy, Economics, Real Estate, or a related field

• 8–12+ years of progressive experience in economic development incentives, government incentives advisory, site selection, or tax credits and incentives

• Direct experience negotiating and securing incentives for corporate infrastructure investments, ideally including technology or compute infrastructure

• Deep knowledge of the US incentives landscape and tax policy environment across federal, state, and local programs, including income tax credits, property tax abatements, cash grants, training incentives, and utility rate structures

• Demonstrated experience preparing and presenting to government officials, economic development authorities

• Strong analytical capabilities including financial modeling, cost-benefit analysis, and incentive valuation

• Excellent written and verbal communication skills

Preferred qualifications

• MBA, JD, CPA, or other advanced degree or professional certification

• Experience in infrastructure site selection, development, or operations

• Prior experience at a Big 4 accounting firm (Credits & Incentives / SALT practice), economic development consultancy, tax policy advisory, or corporate economic development / site selection team at a technology company

• Familiarity with energy and utility procurement, power infrastructure, and utility incentive programs relevant to large-scale infrastructure

• Experience with Qualified Opportunity Zones, New Markets Tax Credits, Inflation Reduction Act credits, CHIPS Act incentives, or other federal programs relevant to technology infrastructure; familiarity with the associated tax policy and legislative environments

• Existing relationships with economic development officials and government stakeholders in key US markets for infrastructure development

• Experience managing external advisors (legal counsel, tax consultants, real estate advisors) in support of incentive pursuits

Salary

The annual compensation range for this role is $230,000 - $300,000 USD.

XML job scraping automation by YubHub

Location

Tokyo, Japan

Employment Type

Full time

Location Type

Hybrid

Department

About the Team

The Technical Success team is responsible for ensuring the safe and effective deployment of ChatGPT and OpenAI API applications for developers and enterprises, acting as a trusted advisor so customers maximize value from our models and products.

As OpenAI’s enterprise footprint grows—especially across regulated industries—security and compliance diligence is increasingly happening live with CISOs, risk teams, privacy officers, and auditors.

About the Role

We are hiring a Security Solutions Engineer to serve as the customer-facing security and compliance pre-sales subject matter expert for priority customer accounts—especially in regulated industries. You will lead security deep dives, diligence workflows, and questionnaires, and help customers understand OpenAI’s security posture, controls, and architectural patterns.

This role is designed to increase deal velocity and customer confidence while reducing the operational load on internal security teams by owning the customer-facing workstream and escalating selectively.

In this role, you will

• Lead customer security engagements end-to-end: discovery, security deep dives, live calls, follow-ups, and action tracking—especially for regulated customers.

• Own security questionnaires/RFIs for priority customers: coordinate inputs, ensure accuracy, drive turnaround time, and manage escalations.

• Translate security posture into customer-relevant narratives: data flows, tenant boundaries, identity and access controls, encryption, logging/monitoring, incident response, privacy controls, and risk mitigations.

• Guide customers to standardized resources (e.g., trust collateral) and explain what is standard vs. what requires escalation or exceptions.

• Partner closely with GRC and Security teams to escalate non-standard requirements, clarify control intent, and ensure customer-facing responses remain aligned with approved posture.

• Create scalable enablement: playbooks, FAQs, response libraries, and training that reduce repeated work for Solutions Engineers and Sales.

• Represent the voice of regulated customers internally by identifying themes and recurring blockers; propose improvements to packaging, documentation, and product readiness.

You’ll thrive in this role if you

• Have 5+ years (guideline) in a customer-facing security role such as security pre-sales/solutions engineering, security consulting, security architecture, or GRC-adjacent customer advisory in B2B SaaS or cloud environments.

• Can credibly engage and influence CISOs, security architects, privacy teams, and procurement/risk stakeholders in real-time discussions.

• Understand modern cloud/security fundamentals: IAM, network/security architecture, encryption/key management concepts, logging/monitoring, vulnerability management, incident response, and secure SDLC.

• Are strong in structured writing and can produce crisp, consistent answers under time pressure (questionnaires, RFIs, executive summaries).

• Can operate in ambiguity, own problems end-to-end, and create repeatable processes that scale beyond yourself.

About OpenAI

OpenAI is an AI research and deployment company dedicated to ensuring that general-purpose artificial intelligence benefits all of humanity. We push the boundaries of the capabilities of AI systems and seek to safely deploy them to the world through our products. AI is an extremely powerful tool that must be created with safety and human needs at its core, and to achieve our mission, we must encompass and value the many different perspectives, voices, and experiences that form the full spectrum of humanity.

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About the Team

OpenAI’s AI Deployment Manager team partners with the world’s most ambitious organisations to help them turn cutting-edge AI capabilities into everyday impact. We specialise in technical enablement and adoption, guiding customers through how to effectively use OpenAI’s products across teams, workflows, and stages of maturity.

Our work spans structured workshops, technical enablement, and adoption programs that help customers move from initial exposure to confident, scalable use. We work closely with Sales, AI Success Engineers, Solutions Engineering, and Product to ensure customers are not only enabled, but set up for long-term success as OpenAI’s platform evolves.

About the Role

The AI Deployment Manager role is a specialist post-sales enablement role focused on delivering high-impact enablement and adoption services across OpenAI’s product suite. This role is responsible for designing and delivering technical enablement experiences that support a repeatable adoption framework– driving sustained activation, expanding breadth and depth of usage, and measurable business value across OpenAI’s product suite, including ChatGPT Enterprise, Codex, Agents, and the API.

This role blends deep technical fluency, instructional design, and customer advisory. You will lead live trainings, workshops, and adoption interventions for audiences ranging from hands-on builders to executive leaders, helping customers understand not just what OpenAI’s products can do, but how to use them effectively in real-world contexts.

Success in this role means accelerating customer confidence, increasing product adoption, supporting successful launches of new product capabilities, and helping customers translate technical features into tangible outcomes.

In this role, you will:

• Own the technical enablement of OpenAI products, including ChatGPT Enterprise, Codex, Agents, and API capabilities, helping define effective enablement patterns that support adoption across customer segments.

• Lead customer training and enablement across the full customer lifecycle, from initial onboarding through expansion, optimisation, and long-term adoption.

• Design and deliver high-impact training engagements, including onboarding sessions, advanced capability trainings, executive briefings, hackathons, and hands-on workshops for audiences ranging from senior leaders to working teams.

• Drive customer activation, sustained usage, and measurable business value through structured enablement and deployment programs designed for durable adoption at scale.

• Partner closely with Sales, AI Success Engineers, Solutions Engineering, and Product teams to ensure seamless handoff from pre- to post-sale and consistent customer experience.

• Develop and refine reusable training assets, playbooks, and best practices based on patterns observed across customers and regions.

• Gather customer feedback from training and enablement engagements, synthesise themes across accounts, and relay insights to internal stakeholders to inform product and program improvements.

You’ll thrive in this role if you:

• Have 4+ years of experience in customer-facing or instructional roles, engaging C-level and senior technical audiences in complex enterprise environments.

• Possess exceptional presentation and communication skills, particularly when conveying the value of technical concepts clearly to senior and executive-level audiences.

• Strong technical depth across coding, agents, and APIs, with a practical understanding of how AI systems are built, evaluated, and operated in production, including RAG, evaluation strategies, fine-tuning, and key tradeoffs.

• Proven experience leading structured technical trainings, such as API bootcamps, workshops, or enablement sessions, with the ability to design learning journeys, handle live questions, and reason through problems in real time.

• Strong ability to connect technical features and capabilities to concrete business outcomes such as productivity, efficiency, cost reduction, risk mitigation, or revenue impact.

• Have a humble attitude, an eagerness to help others, and a desire to pick up whatever knowledge you’re missing to make both your team and our customers succeed.

• Comfortable thinking on their feet in live customer settings, adapting quickly to new information, shifting priorities, and real-time questions while maintaining clarity, ownership, and momentum.

• Are personally committed to fostering the safe and ethical evolution of AI.

About OpenAI

OpenAI is an AI research and deployment company dedicated to ensuring that general-purpose artificial intelligence benefits all of humanity. We push the boundaries of the capabilities of AI systems and seek to safely deploy them to the world through our products. AI is an extremely powerful tool that must be created with safety and human needs at its core, and to achieve our mission, we must encompass and value the many different perspectives, voices, and experiences that form the full spectrum of humanity.

XML job scraping automation by YubHub

Location

Tokyo, Japan

Employment Type

Full time

Department

About the Team

OpenAI’s AI Success Engineer team partners with the world’s most ambitious organisations to translate cutting-edge AI into real business value. We guide customers from first deployment through scaled enterprise adoption. Our work spans technical integration and enablement, workflow transformation, and sustained program and product delivery.

Our customers range from fast-growing digital natives to the largest global enterprises, government agencies, and educational institutions. Every engagement is an opportunity to shape how AI changes work, productivity, and innovation. This role sits at the centre of that mission.

About the Role

The AI Success Engineer role is the primary post-sales point of contact for OpenAI’s most important customers. You are responsible for driving account health and adoption, ensuring technical readiness, identifying new use cases, and delivering measurable value to our customers with OpenAI’s ambitiously growing platform.

This role blends technical depth, program management, customer advisory, and product influence. You will partner deeply with customer teams, map workflows, lead configuration, oversee deployment plans, and guide customers toward high-impact use cases that showcase the full value of our platform.

You will work closely with Sales, Solutions Architecture, Product, and Research to ensure the customer experience is connected and successful across every touchpoint. Success in this role means accelerating adoption, increasing customer activation depth, guiding strategic use cases that get to production, and helping customers demonstrate tangible business impact.

In this role, you will:

● Lead the technical relationship for post-sale customers and act as their trusted advisor on deployment, adoption, and value realisation

● Own account health, adoption velocity, and ongoing technical deployment and success across your portfolio

● Be an expert in all of OpenAI products across our API and agentic platform, Codex, ChatGPT Enterprise, and more and conduct technical enablement and configuration sessions across them

● Identify and validate use cases by embedding with customer teams to understand workflows and pain points

● Lead account-level coordination across multiple workstreams, including new product activation, change management, and customer rollout and deployment planning

● Build strong relationships with executive sponsors and technical stakeholders and help align business goals with OpenAI capabilities

● Translate customer objectives into an actionable adoption roadmap with clear sequencing, milestones, and KPIs

● Partner with Solutions Architecture, Product, Engineering and Research by surfacing customer feedback, field patterns, and technical blockers and act as a cross-functional navigator who keeps teams aligned, informed, and moving toward customer outcomes

● Guide value realisation and measure impact through baselines, KPI definition, and post-deployment reporting

● Facilitate workshops on use case design, adoption best practices, champion building, and internal enablement

● Help drive expansions by identifying high-leverage opportunities where OpenAI’s platform can power new workflows or lines of business

● Serve as the technical advisor for existing customer implementations by guiding and optimising account setup, configuration, etc.

You’ll thrive in this role if you:

● 8+ years of experience in technical customer-facing roles such as technical account management, technical GenAI consulting or deployment roles, solutions architecture, technical delivery leadership, customer architecture or engineering, or other deep technical enterprise adoption work

● Deep, hands-on knowledge of OpenAI product capabilities, APIs, SDKs, connectors, and common integration patterns and able to explain model behaviour, limitations, technical trade-offs, embeddings, retrieval augmentation, and approaches to fine-tuning or custom model usage

● Understanding and familiarity with coding languages like Python or JavaScript, and comfort with REST APIs, SDKs, automation, CI/CD, containers, and cloud platforms

● Can translate technical concepts into clear business language and help customers understand the strategic impact of AI technologies

● Can show a strong record of driving technical deployments with hands-on on customer work and owning impactful adoption and value for large enterprise customers with complex environments and multiple stakeholders

● Are comfortable embedding with customers to map workflows, identify requirements, and diagnose adoption challenges

● Have excellent project and program management instincts and can lead multi-workstream initiatives with clarity and structure

● Enjoy being a thought partner for C-level stakeholders while also diving deep with technical teams

● Operate with high ownership and can manage fast decision-making, context switching, and dynamic customer needs

● Have a strong record of driving technical deployments with hands-on on customer work and owning impactful adoption and value for large enterprise customers with complex environments and multiple stakeholders

About OpenAI

OpenAI is an AI research and deployment company dedicated to ensuring that general-purpose artificial intelligence benefits all of humanity. We push the boundaries of the capabilities of AI systems and seek to safely deploy them to the world through our products. AI is an extremely powerful tool that must be created with safety and human needs at its core, and to achieve our mission, we must encompass and value the many different perspectives, voices, and experiences that form the full spectrum of humanity.

XML job scraping automation by YubHub

The Technical Success team is responsible for ensuring the safe and effective deployment of ChatGPT and OpenAI API applications for developers and enterprises, acting as a trusted advisor so customers maximize value from our models and products.

As OpenAI’s enterprise footprint grows—especially across regulated industries—security and compliance diligence is increasingly happening live with CISOs, risk teams, privacy officers, and auditors.

About the Role

We are hiring a Security Solutions Engineer to serve as the customer-facing security and compliance pre-sales subject matter expert for priority customer accounts—especially in regulated industries. You will lead security deep dives, diligence workflows, and questionnaires, and help customers understand OpenAI’s security posture, controls, and architectural patterns.

This role is designed to increase deal velocity and customer confidence while reducing the operational load on internal security teams by owning the customer-facing workstream and escalating selectively.

This role is based in Singapore. We use a hybrid work model of 3 days in the office per week and offer relocation assistance to new employees.

In this role, you will

• Lead customer security engagements end-to-end: discovery, security deep dives, live calls, follow-ups, and action tracking—especially for regulated customers.

• Own security questionnaires/RFIs for priority customers: coordinate inputs, ensure accuracy, drive turnaround time, and manage escalations.

• Translate security posture into customer-relevant narratives: data flows, tenant boundaries, identity and access controls, encryption, logging/monitoring, incident response, privacy controls, and risk mitigations.

• Guide customers to standardized resources (e.g., trust collateral) and explain what is standard vs. what requires escalation or exceptions.

• Partner closely with GRC and Security teams to escalate non-standard requirements, clarify control intent, and ensure customer-facing responses remain aligned with approved posture.

• Create scalable enablement: playbooks, FAQs, response libraries, and training that reduce repeated work for Solutions Engineers and Sales.

• Represent the voice of regulated customers internally by identifying themes and recurring blockers; propose improvements to packaging, documentation, and product readiness.

You’ll thrive in this role if you

• Have 5+ years (guideline) in a customer-facing security role such as security pre-sales/solutions engineering, security consulting, security architecture, or GRC-adjacent customer advisory in B2B SaaS or cloud environments.

• Can credibly engage and influence CISOs, security architects, privacy teams, and procurement/risk stakeholders in real-time discussions.

• Understand modern cloud/security fundamentals: IAM, network/security architecture, encryption/key management concepts, logging/monitoring, vulnerability management, incident response, and secure SDLC.

• Are strong in structured writing and can produce crisp, consistent answers under time pressure (questionnaires, RFIs, executive summaries).

• Can operate in ambiguity, own problems end-to-end, and create repeatable processes that scale beyond yourself.

About OpenAI

OpenAI is an AI research and deployment company dedicated to ensuring that general-purpose artificial intelligence benefits all of humanity. We push the boundaries of the capabilities of AI systems and seek to safely deploy them to the world through our products. AI is an extremely powerful tool that must be created with safety and human needs at its core, and to achieve our mission, we must encompass and value the many different perspectives, voices, and experiences that form the full spectrum of humanity.

XML job scraping automation by YubHub

About the Team

OpenAI’s AI Success Engineer team partners with the world’s most ambitious organisations to translate cutting-edge AI into real business value. We guide customers from first deployment through scaled enterprise adoption. Our work spans technical integration and enablement, workflow transformation, and sustained program and product delivery.

About the Role

The AI Success Engineer role is the primary post-sales point of contact for OpenAI’s most important customers. You are responsible for driving account health and adoption, ensuring technical readiness, identifying new use cases, and delivering measurable value to our customers with OpenAI’s ambitiously growing platform.

This role blends technical depth, program management, customer advisory, and product influence. You will partner deeply with customer teams, map workflows, lead configuration, oversee deployment plans, and guide customers toward high-impact use cases that showcase the full value of our platform.

In this role, you will:

• Lead the technical relationship for post-sale customers and act as their trusted advisor on deployment, adoption, and value realisation

• Own account health, adoption velocity, and ongoing technical deployment and success across your portfolio

• Be an expert in all of OpenAI products across our API and agentic platform, Codex, ChatGPT Enterprise, and more and conduct technical enablement and configuration sessions across them

• Identify and validate use cases by embedding with customer teams to understand workflows and pain points

• Lead account level coordination across multiple workstreams, including new product activation, change management, and customer rollout and deployment planning

• Build strong relationships with executive sponsors and technical stakeholders and help align business goals with OpenAI capabilities

• Translate customer objectives into an actionable adoption roadmap with clear sequencing, milestones, and KPIs

• Partner with Solutions Architecture, Product, Engineering and Research by surfacing customer feedback, field patterns, and technical blockers and act as a cross-functional navigator who keeps teams aligned, informed, and moving toward customer outcomes

• Guide value realisation and measure impact through baselines, KPI definition, and post-deployment reporting

• Facilitate workshops on use case design, adoption best practices, champion building, and internal enablement

• Help drive expansions by identifying high-leverage opportunities where OpenAI’s platform can power new workflows or lines of business

• Serve as the technical advisor for existing customer implementations by guiding and optimising account setup, configuration, etc.

You’ll thrive in this role if you:

• 8+ years of experience in technical customer-facing roles such as technical account management, technical GenAI consulting or deployment roles, solutions architecture, technical delivery leadership, customer architecture or engineering, or other deep technical enterprise adoption work

• Deep, hands-on operational knowledge of OpenAI product capabilities, APIs, SDKs, connectors, and common integration patterns and able to explain model behaviour, limitations, techn

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AI Success Engineer - NYC

Location

New York City

Employment Type

Full time

Location Type

Hybrid

Department

Compensation

• $162K – $240K • Offers Equity

The base pay offered may vary depending on multiple individualized factors, including market location, job-related knowledge, skills, and experience. If the role is non-exempt, overtime pay will be provided consistent with applicable laws. In addition to the salary range listed above, total compensation also includes generous equity, performance-related bonus(es) for eligible employees, and the following benefits.

• Medical, dental, and vision insurance for you and your family, with employer contributions to Health Savings Accounts

• Pre-tax accounts for Health FSA, Dependent Care FSA, and commuter expenses (parking and transit)

• 401(k) retirement plan with employer match

• Paid parental leave (up to 24 weeks for birth parents and 20 weeks for non-birthing parents), plus paid medical and caregiver leave (up to 8 weeks)

• Paid time off: flexible PTO for exempt employees and up to 15 days annually for non-exempt employees

• 13+ paid company holidays, and multiple paid coordinated company office closures throughout the year for focus and recharge, plus paid sick or safe time (1 hour per 30 hours worked, or more, as required by applicable state or local law)

• Mental health and wellness support

• Employer-paid basic life and disability coverage

• Annual learning and development stipend to fuel your professional growth

• Daily meals in our offices, and meal delivery credits as eligible

• Relocation support for eligible employees

• Additional taxable fringe benefits, such as charitable donation matching and wellness stipends, may also be provided.

More details about our benefits are available to candidates during the hiring process.

This role is at-will and OpenAI reserves the right to modify base pay and other compensation components at any time based on individual performance, team or company results, or market conditions.

About the Team

OpenAI’s AI Success Engineer team partners with the world’s most ambitious organisations to translate cutting-edge AI into real business value. We guide customers from first deployment through scaled enterprise adoption. Our work spans technical integration and enablement, workflow transformation, and sustained program and product delivery.

Our customers range from fast-growing digital natives to the largest global enterprises, government agencies, and educational institutions. Every engagement is an opportunity to shape how AI changes work, productivity, and innovation. This role sits at the centre of that mission.

About the Role

The AI Success Engineer role is the primary post-sales point of contact for OpenAI’s most important customers. You are responsible for driving account health and adoption, ensuring technical readiness, identifying new use cases, and delivering measurable value to our customers with OpenAI’s ambitiously growing platform.

This role blends technical depth, program management, customer advisory, and product influence. You will partner deeply with customer teams, map workflows, lead configuration, oversee deployment plans, and guide customers toward high-impact use cases that showcase the full value of our platform.

You will work closely with Sales, Solutions Architecture, Product, and Research to ensure the customer experience is connected and successful across every touchpoint. Success in this role means accelerating adoption, increasing customer activation depth, guiding strategic use cases that get to production, and helping customers demonstrate tangible business impact.

This role is based in NYC (office 3x a week) and we provide relocation support to new employees.

In this role, you will:

• Lead the technical relationship for post-sale customers and act as their trusted advisor on deployment, adoption, and value realisation

• Own account health, adoption velocity, and ongoing technical deployment and success across your portfolio

• Be an expert in all of OpenAI products across our API and agentic platform, Codex, ChatGPT Enterprise, and more and conduct technical enablement and configuration sessions across them

• Identify and validate use cases by embedding with customer teams to understand workflows and pain points

• Lead account-level coordination across multiple workstreams, including new product activation, change management, and customer rollout and deployment planning

• Build strong relationships with executive sponsors and technical stakeholders and help align business goals with OpenAI capabilities

• Translate customer objectives into an actionable adoption roadmap with clear sequencing, milestones, and KPIs

• Partner with Solutions Architecture, Product, Engineering and Research by surfacing customer feedback, field patterns, and technical blockers and act as a cross-functional navigator who keeps teams aligned, informed, and moving toward customer outcomes

• Guide value realisation and measure impact through baselines, KPI definition, and post-deployment reporting

• Facilitate workshops on use case design, adoption best practices, champion building, and internal enablement

• Help drive expansions by identifying high-leverage opportunities where OpenAI’s platform can power new workflows or lines of business

• Serve as the technical advisor for existing customer implementations by guiding and optimising account setup, configuration, etc.

You’ll thrive in this role if you:

• 8+ years of experience in technical customer-facing roles such as technical account management, technical GenAI consulting or deployment roles, solutions architecture, technical delivery leadership, customer architecture or engineering, or other deep technical enterprise adoption work

• Deep, hands-on knowledge of OpenAI product capabilities, APIs, SDKs, connectors,

XML job scraping automation by YubHub

Location

San Francisco

Employment Type

Full time

Department

Compensation

• $162K – $240K • Offers Equity

The base pay offered may vary depending on multiple individualized factors, including market location, job-related knowledge, skills, and experience. If the role is non-exempt, overtime pay will be provided consistent with applicable laws. In addition to the salary range listed above, total compensation also includes generous equity, performance-related bonus(es) for eligible employees, and the following benefits.

• Medical, dental, and vision insurance for you and your family, with employer contributions to Health Savings Accounts

• Pre-tax accounts for Health FSA, Dependent Care FSA, and commuter expenses (parking and transit)

• 401(k) retirement plan with employer match

• Paid parental leave (up to 24 weeks for birth parents and 20 weeks for non-birthing parents), plus paid medical and caregiver leave (up to 8 weeks)

• Paid time off: flexible PTO for exempt employees and up to 15 days annually for non-exempt employees

• 13+ paid company holidays, and multiple paid coordinated company office closures throughout the year for focus and recharge, plus paid sick or safe time (1 hour per 30 hours worked, or more, as required by applicable state or local law)

• Mental health and wellness support

• Employer-paid basic life and disability coverage

• Annual learning and development stipend to fuel your professional growth

• Daily meals in our offices, and meal delivery credits as eligible

• Relocation support for eligible employees

• Additional taxable fringe benefits, such as charitable donation matching and wellness stipends, may also be provided.

More details about our benefits are available to candidates during the hiring process.

About the Team

OpenAI’s AI Success Engineer team partners with the world’s most ambitious organisations to translate cutting-edge AI into real business value. We guide customers from first deployment through scaled enterprise adoption. Our work spans technical integration and enablement, workflow transformation, and sustained program and product delivery.

Our customers range from fast-growing digital natives to the largest global enterprises, government agencies, and educational institutions. Every engagement is an opportunity to shape how AI changes work, productivity, and innovation. This role sits at the centre of that mission.

About the Role

The AI Success Engineer role is the primary post-sales point of contact for OpenAI’s most important customers. You are responsible for driving account health and adoption, ensuring technical readiness, identifying new use cases, and delivering measurable value to our customers with OpenAI’s ambitiously growing platform.

This role blends technical depth, program management, customer advisory, and product influence. You will partner deeply with customer teams, map workflows, lead configuration, oversee deployment plans, and guide customers toward high-impact use cases that showcase the full value of our platform.

You will work closely with Sales, Solutions Architecture, Product, and Research to ensure the customer experience is connected and successful across every touchpoint. Success in this role means accelerating adoption, increasing customer activation depth, guiding strategic use cases that get to production, and helping customers demonstrate tangible business impact.

In this role, you will:

• Lead the technical relationship for post-sale customers and act as their trusted advisor on deployment, adoption, and value realisation

• Own account health, adoption velocity, and ongoing technical deployment and success across your portfolio

• Be an expert in all of OpenAI products across our API and agentic platform, Codex, ChatGPT Enterprise, and more and conduct technical enablement and configuration sessions across them

• Identify and validate use cases by embedding with customer teams to understand workflows and pain points

• Lead account-level coordination across multiple workstreams, including new product activation, change management, and customer rollout and deployment planning

• Build strong relationships with executive sponsors and technical stakeholders and help align business goals with OpenAI capabilities

• Translate customer objectives into an actionable adoption roadmap with clear sequencing, milestones, and KPIs

• Partner with Solutions Architecture, Product, Engineering and Research by surfacing customer feedback, field patterns, and technical blockers and act as a cross-functional navigator who keeps teams aligned, informed, and moving toward customer outcomes

• Guide value realisation and measure impact through baselines, KPI definition, and post-deployment reporting

• Facilitate workshops on use case design, adoption best practices, champion building, and internal enablement

• Help drive expansions by identifying high-leverage opportunities where OpenAI’s platform can power new workflows or lines of business

• Serve as the technical advisor for existing customer implementations by guiding and optimising account setup, configuration, etc.

You’ll thrive in this role if you:

• 8+ years of experience in technical customer-facing roles such as technical account management, technical GenAI consulting or deployment roles, solutions architecture, technical delivery leadership, customer architecture or engineering, or other deep technical enterprise adoption work

• Deep, hands-on knowledge of OpenAI product capabilities, APIs, SDKs, connectors, and co

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Solutions Engineer, Education

Location

New York City

Employment Type

Full time

Location Type

Hybrid

Department

Compensation

• Zone A$221K – $278K • Offers Equity

The base pay offered may vary depending on multiple individualized factors, including market location, job-related knowledge, skills, and experience. If the role is non-exempt, overtime pay will be provided consistent with applicable laws. In addition to the salary range listed above, total compensation also includes generous equity, performance-related bonus(es) for eligible employees, and the following benefits.

• Medical, dental, and vision insurance for you and your family, with employer contributions to Health Savings Accounts

• Pre-tax accounts for Health FSA, Dependent Care FSA, and commuter expenses (parking and transit)

• 401(k) retirement plan with employer match

• Paid parental leave (up to 24 weeks for birth parents and 20 weeks for non-birthing parents), plus paid medical and caregiver leave (up to 8 weeks)

• Paid time off: flexible PTO for exempt employees and up to 15 days annually for non-exempt employees

• 13+ paid company holidays, and multiple paid coordinated company office closures throughout the year for focus and recharge, plus paid sick or safe time (1 hour per 30 hours worked, or more, as required by applicable state or local law)

• Mental health and wellness support

• Employer-paid basic life and disability coverage

• Annual learning and development stipend to fuel your professional growth

• Daily meals in our offices, and meal delivery credits as eligible

• Relocation support for eligible employees

• Additional taxable fringe benefits, such as charitable donation matching and wellness stipends, may also be provided.

More details about our benefits are available to candidates during the hiring process.

This role is at-will and OpenAI reserves the right to modify base pay and other compensation components at any time based on individual performance, team or company results, or market conditions.

About the Team

The Technical Success team is responsible for ensuring the safe and effective deployment of ChatGPT and OpenAI API applications for developers and enterprises. We act as a trusted advisor and thought partner for our customers, ensuring developers and enterprises maximize value from our models and products. As a Solutions Engineer, you’ll help companies and organizations across industries transform their business through solutions such as customer service, automated content generation, and novel applications that make use of our newest, most exciting models.

About the Role

We are seeking an experienced pre-sales Solutions Engineer to partner with our Education sales team in supporting Higher Education institutions and K–12 organizations as they adopt and scale OpenAI’s tools and products. In this role, you will work closely with educators, administrators, IT leaders, and institutional stakeholders to apply AI in ways that enhance teaching and learning, improve operational efficiency, and responsibly address complex challenges across the education ecosystem.

You will serve as a trusted technical advisor, bringing deep product knowledge and strong communication skills to demonstrate value, design thoughtful solutions, and guide responsible AI adoption aligned with institutional values, privacy requirements, and student-centered outcomes. Your work will directly support OpenAI’s broader mission to ensure AI benefits all of society, with a particular focus on expanding access, equity, and positive impact in education.

_This role is based in New York City. We use a hybrid work model of 3 days in the office per week and offer relocation assistance to new employees._

In this role, you will:

• Deliver an exceptional pre-sales customer experience for prospects and customers by providing technical expertise, outlining the value proposition, and answering product, API, and LLM-related questions.

• Demonstrate how leveraging ChatGPT and the OpenAI API can meet customers’ business needs and deliver substantial business value, including, but not limited to, building and presenting demos, scoping use cases, recommending architecture patterns, and providing in-depth technical advisory.

• Create and maintain documentation, guides, and FAQs related to common questions and requirements discovered during the pre-sales process.

• Foster customer advocacy and represent the voice of the customer with internal teams by gathering and relaying customer feedback, identifying themes across customers, and incorporating them into product planning.

• Act as a technical multiplier for the team by contributing to best practices, influencing deal strategy, and informally mentoring other Solutions Engineers through shared learnings and example-setting.

• Serve as the first line of defense for security, privacy, and compliance discussions by exercising sound technical and risk judgment, explaining standardized collateral, guiding customers through trust tradeoffs, and escalating complex requirements appropriately.

• Collaborate closely with the Education Go-to-Market, Policy/Global Affairs, and GRC teams to ensure a seamless customer experience.

You might thrive in this role if you:

• Have 7+ years of experience in technical pre-sales or adjacent technical advisory roles, with a track record of independently owning complex, high-stakes customer engagements.

• Are comfortable operating independently in ambiguous, fast-evolving environments, making progress without fully formed playbooks or perfect information.

• Own the technical strategy for a portfolio of strategic Education customers, leading complex pre-sales engagements end to end

• Demonstrate a thorough understanding of IT security principles and customer requirements for technical B2B SaaS products, with experience providing higher-level security

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About the Team

OpenAI’s AI Success Engineer team partners with the world’s most ambitious organisations to translate cutting-edge AI into real business value. We guide customers from first deployment through scaled enterprise adoption. Our work spans technical integration and enablement, workflow transformation, and sustained program and product delivery.

About the Role

The Success Engineer role is the primary post-sales point of contact for a set of OpenAI’s most important customers. You are responsible for driving account health and adoption, ensuring technical readiness, identifying new use cases, and delivering measurable value to our customers with OpenAI’s platform.

This role blends technical leadership, program management, customer advisory, and product influence. You will partner deeply with customer teams, map workflows, lead configuration and enablement, oversee deployment plans, and guide customers toward high-impact use cases that showcase the full value of our platform.

You will work closely with Sales, Solutions Architecture, Product, and Research to ensure the customer experience is connected and successful across every touchpoint. Success in this role means accelerating adoption, increasing customer activation depth, guiding strategic use cases that get to production, and helping customers demonstrate tangible business impact.

In this role, you will:

• Lead the technical relationship for post-sale customers and act as their trusted advisor on deployment, adoption, and value realization

• Own account health, adoption velocity, and ongoing technical deployment and success across your portfolio

• Conduct technical enablement and configuration sessions across our broad product portfolio

• Identify and validate use cases by embedding with customer teams to understand workflows and pain points

• Lead account level coordination across multiple workstreams, including new product activation, change management, and customer rollout and deployment planning

• Build strong relationships with executive sponsors and technical stakeholders and help align business goals with OpenAI capabilities

• Translate customer objectives into an actionable adoption roadmap with clear sequencing, milestones, and KPIs

• Partner with Solutions Architecture, Product, Engineering and Research by surfacing customer feedback, field patterns, and technical blockers and act as a cross-functional navigator who keeps teams aligned, informed, and moving toward customer outcomes

• Guide value realization and measure impact through baselines, KPI definition, and post-deployment reporting

• Facilitate workshops on use case design, adoption best practices, champion building, and internal enablement

• Help drive expansions by identifying high-leverage opportunities where OpenAI’s platform can power new workflows or lines of business

• Serve as the technical advisor for existing customer implementations by guiding and optimizing account setup, configuration, etc.

You’ll thrive in this role if you:

• 8+ years of experience in technical customer-facing roles such as technical account management, technical GenAI consulting or deployment roles, solutions architecture, technical delivery leadership, or deep technical enterprise adoption work

• Deep, hands-on knowledge of OpenAI product capabilities, APIs, SDKs, connectors, and common integration patterns and able to explain model behavior, limitations, technical tradeoffs, embeddings, retrieval augmentation, and approaches to fine-tuning or custom model usage

• Can translate technical concepts into clear business language and help customers understand the strategic impact of AI technologies

• Are comfortable embedding with customers to map workflows, identify requirements, and diagnose adoption challenges

• Have excellent project and program management instincts and can lead multi-workstream initiatives with clarity and structure

• Enjoy being a thought partner for C-level stakeholders while also diving deep with technical teams

• Operate with high ownership and can manage fast decision making, context switching, and dynamic customer needs

• Have a strong record of driving technical deployments with hands-on on customer work and owning impactful adoption and value for large enterprise customers with complex environments and multiple stakeholders

About OpenAI

OpenAI is an AI research and deployment company dedicated to ensuring that general-purpose artificial intelligence benefits all of humanity. We push the boundaries of the capabilities of AI systems and seek to safely deploy them to the world through our products. AI is an extremely powerful tool that must be created with safety and human needs at its core, and to achieve our mission, we must encompass and value the many different perspectives, voices, and experiences that form the full spectrum of humanity.

XML job scraping automation by YubHub

Location

San Francisco

Employment Type

Full time

Location Type

Hybrid

Department

Compensation

• $162K – $230K • Offers Equity

The base pay offered may vary depending on multiple individualized factors, including market location, job-related knowledge, skills, and experience. If the role is non-exempt, overtime pay will be provided consistent with applicable laws. In addition to the salary range listed above, total compensation also includes generous equity, performance-related bonus(es) for eligible employees, and the following benefits.

• Medical, dental, and vision insurance for you and your family, with employer contributions to Health Savings Accounts

• Pre-tax accounts for Health FSA, Dependent Care FSA, and commuter expenses (parking and transit)

• 401(k) retirement plan with employer match

• Paid parental leave (up to 24 weeks for birth parents and 20 weeks for non-birthing parents), plus paid medical and caregiver leave (up to 8 weeks)

• Paid time off: flexible PTO for exempt employees and up to 15 days annually for non-exempt employees

• 13+ paid company holidays, and multiple paid coordinated company office closures throughout the year for focus and recharge, plus paid sick or safe time (1 hour per 30 hours worked, or more, as required by applicable state or local law)

• Mental health and wellness support

• Employer-paid basic life and disability coverage

• Annual learning and development stipend to fuel your professional growth

• Daily meals in our offices, and meal delivery credits as eligible

• Relocation support for eligible employees

• Additional taxable fringe benefits, such as charitable donation matching and wellness stipends, may also be provided.

More details about our benefits are available to candidates during the hiring process.

This role is at-will and OpenAI reserves the right to modify base pay and other compensation components at any time based on individual performance, team or company results, or market conditions.

About the Team

OpenAI’s AI Deployment Manager team partners with the world’s most ambitious organizations to help them turn cutting-edge AI capabilities into everyday impact. We specialize in technical enablement and adoption, guiding customers through how to effectively use OpenAI’s products across teams, workflows, and stages of maturity.

Our work spans structured workshops, technical enablement, and adoption programs that help customers move from initial exposure to confident, scalable use. We work closely with Sales, AI Success Engineers, Solutions Engineering, and Product to ensure customers are not only enabled, but set up for long-term success as OpenAI’s platform evolves.

Our customers range from fast-growing digital natives to the largest global enterprises, government agencies, and educational institutions. Every engagement is an opportunity to ensure that AI benefits the way people work, build, and innovate. This role sits at the center of that mission.

About the Role

The AI Deployment Manager role is a specialist post-sales enablement role focused on delivering high-impact enablement and adoption services across OpenAI’s product suite. This role is responsible for designing and delivering technical enablement experiences that support a repeatable adoption framework– driving sustained activation, expanding breadth and depth of usage, and measurable business value across OpenAI’s product suite, including ChatGPT Enterprise, Codex, Agents, and the API. This includes helping customers understand and correctly apply the deployment harnesses, evaluation layers, and operational controls required for reliable use.

This role blends deep technical fluency, instructional design, and customer advisory. You will lead live trainings, workshops, and adoption interventions for audiences ranging from hands-on builders to executive leaders, helping customers understand not just what OpenAI’s products can do, but how to use them effectively in real-world contexts.

Success in this role means accelerating customer confidence, increasing product adoption, supporting successful launches of new product capabilities, and helping customers translate technical features into tangible outcomes.

This role is based in our San Francisco HQ. We use a hybrid work model of 3 days in the office per week and offer relocation assistance to new employees.

In this role, you will:

• Own the technical enablement of OpenAI products, including ChatGPT Enterprise, Codex, Agents, and API capabilities, helping define effective enablement patterns that support adoption across customer segments.

• Lead customer training and enablement across the full customer lifecycle, from initial onboarding through expansion, optimization, and long-term adoption.

• Design and deliver high-impact training engagements, including onboarding sessions, advanced capability trainings, executive briefings, hackathons, and hands-on workshops for audiences ranging from senior leaders to working teams.

• Drive customer activation, sustained usage, and measurable business value through structured enablement and deployment programs designed for durable adoption at scale.

• Partner closely with Sales, AI Success Engineers, Solutions Engineering, and Product teams to ensure seamless handoff from pre- to post-sale and consistent customer experience.

• Develop and refine reusable training assets, playbooks, and best practices based on patterns observed across customers and regions.

• Gather customer feedback from training and enablement engagements, synthesize themes across accounts, and relay insights to internal stakeholders to inform product and program improvements.

You’ll thrive in this role if you:

• Have 4+ years of experience in customer-facing or instructional roles, engaging C-level and senior technical audiences in complex enterprise environments.

• Possess a deep understanding of AI and machine learning concepts, as well as experience with OpenAI’s products or similar technologies.

• Are an exceptional communicator and trainer, able to distill complex technical concepts into clear, actionable guidance for diverse audiences.

• Are a strategic thinker, able to develop and execute plans that drive business outcomes and customer success.

• Are a collaborative team player, able to work effectively with cross-functional teams to achieve shared goals.

• Are a lifelong learner, committed to staying up-to-date with the latest developments in AI and machine learning.

• Are passionate about customer success and committed to delivering exceptional results.

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Location

New York City

Employment Type

Full time

Location Type

Hybrid

Department

Compensation

• $162K – $230K • Offers Equity

The base pay offered may vary depending on multiple individualized factors, including market location, job-related knowledge, skills, and experience. If the role is non-exempt, overtime pay will be provided consistent with applicable laws. In addition to the salary range listed above, total compensation also includes generous equity, performance-related bonus(es) for eligible employees, and the following benefits.

• Medical, dental, and vision insurance for you and your family, with employer contributions to Health Savings Accounts

• Pre-tax accounts for Health FSA, Dependent Care FSA, and commuter expenses (parking and transit)

• 401(k) retirement plan with employer match

• Paid parental leave (up to 24 weeks for birth parents and 20 weeks for non-birthing parents), plus paid medical and caregiver leave (up to 8 weeks)

• Paid time off: flexible PTO for exempt employees and up to 15 days annually for non-exempt employees

• 13+ paid company holidays, and multiple paid coordinated company office closures throughout the year for focus and recharge, plus paid sick or safe time (1 hour per 30 hours worked, or more, as required by applicable state or local law)

• Mental health and wellness support

• Employer-paid basic life and disability coverage

• Annual learning and development stipend to fuel your professional growth

• Daily meals in our offices, and meal delivery credits as eligible

• Relocation support for eligible employees

• Additional taxable fringe benefits, such as charitable donation matching and wellness stipends, may also be provided.

More details about our benefits are available to candidates during the hiring process.

This role is at-will and OpenAI reserves the right to modify base pay and other compensation components at any time based on individual performance, team or company results, or market conditions.

About the Team

OpenAI’s AI Deployment Manager team partners with the world’s most ambitious organizations to help them turn cutting-edge AI capabilities into everyday impact. We specialize in technical enablement and adoption, guiding customers through how to effectively use OpenAI’s products across teams, workflows, and stages of maturity.

Our work spans structured workshops, technical enablement, and adoption programs that help customers move from initial exposure to confident, scalable use. We work closely with Sales, AI Success Engineers, Solutions Engineering, and Product to ensure customers are not only enabled, but set up for long-term success as OpenAI’s platform evolves.

Our customers range from fast-growing digital natives to the largest global enterprises, government agencies, and educational institutions. Every engagement is an opportunity to ensure that AI benefits the way people work, build, and innovate. This role sits at the centre of that mission.

About the Role

The AI Deployment Manager role is a specialist post-sales enablement role focused on delivering high-impact enablement and adoption services across OpenAI’s product suite. This role is responsible for designing and delivering technical enablement experiences that support a repeatable adoption framework– driving sustained activation, expanding breadth and depth of usage, and measurable business value across OpenAI’s product suite, including ChatGPT Enterprise, Codex, Agents, and the API. This includes helping customers understand and correctly apply the deployment harnesses, evaluation layers, and operational controls required for reliable use.

This role blends deep technical fluency, instructional design, and customer advisory. You will lead live trainings, workshops, and adoption interventions for audiences ranging from hands-on builders to executive leaders, helping customers understand not just what OpenAI’s products can do, but how to use them effectively in real-world contexts.

Success in this role means accelerating customer confidence, increasing product adoption, supporting successful launches of new product capabilities, and helping customers translate technical features into tangible outcomes.

This role is based in NYC office. We use a hybrid work model of 3 days in the office per week and offer relocation assistance to new employees.

In this role, you will:

• Own the technical enablement of OpenAI products, including ChatGPT Enterprise, Codex, Agents, and API capabilities, helping define effective enablement patterns that support adoption across customer segments.

• Lead customer training and enablement across the full customer lifecycle, from initial onboarding through expansion, optimization, and long-term adoption.

• Design and deliver high-impact training engagements, including onboarding sessions, advanced capability trainings, executive briefings, hackathons, and hands-on workshops for audiences ranging from senior leaders to working teams.

• Drive customer activation, sustained usage, and measurable business value through structured enablement and deployment programs designed for durable adoption at scale.

• Partner closely with Sales, AI Success Engineers, Solutions Engineering, and Product teams to ensure seamless handoff from pre- to post-sale and consistent customer experience.

• Develop and refine reusable training assets, playbooks, and best practices based on patterns observed across customers and regions.

• Gather customer feedback from training and enablement engagements, synthesize themes across accounts, and relay insights to internal stakeholders to inform product and program improvements.

You’ll thrive in this role if you:

• Have 4+ years of experience in customer-facing or instructional roles, engaging C-level and senior technical audiences in complex enterprise environments.

• Possess

XML job scraping automation by YubHub

About the Team

OpenAI’s AI Success Engineer team partners with the world’s most ambitious organisations to translate cutting-edge AI into real business value. We guide customers from first deployment through scaled enterprise adoption. Our work spans technical integration and enablement, workflow transformation, and sustained program and product delivery.

About the Role

The Success Engineer role is the primary post-sales point of contact for a set of OpenAI’s most important customers. You are responsible for driving account health and adoption, ensuring technical readiness, identifying new use cases, and delivering measurable value to our customers with OpenAI’s platform.

This role blends technical leadership, program management, customer advisory, and product influence. You will partner deeply with customer teams, map workflows, lead configuration and enablement, oversee deployment plans, and guide customers toward high-impact use cases that showcase the full value of our platform.

You will work closely with Sales, Solutions Architecture, Product, and Research to ensure the customer experience is connected and successful across every touchpoint. Success in this role means accelerating adoption, increasing customer activation depth, guiding strategic use cases that get to production, and helping customers demonstrate tangible business impact.

In this role, you will:

• Lead the technical relationship for post-sale customers and act as their trusted advisor on deployment, adoption, and value realization

• Own account health, adoption velocity, and ongoing technical deployment and success across your portfolio

• Conduct technical enablement and configuration sessions across our broad product portfolio

• Identify and validate use cases by embedding with customer teams to understand workflows and pain points

• Lead account level coordination across multiple workstreams, including new product activation, change management, and customer rollout and deployment planning

• Build strong relationships with executive sponsors and technical stakeholders and help align business goals with OpenAI capabilities

• Translate customer objectives into an actionable adoption roadmap with clear sequencing, milestones, and KPIs

• Partner with Solutions Architecture, Product, Engineering and Research by surfacing customer feedback, field patterns, and technical blockers and act as a cross-functional navigator who keeps teams aligned, informed, and moving toward customer outcomes

• Guide value realization and measure impact through baselines, KPI definition, and post-deployment reporting

• Facilitate workshops on use case design, adoption best practices, champion building, and internal enablement

• Help drive expansions by identifying high-leverage opportunities where OpenAI’s platform can power new workflows or lines of business

• Serve as the technical advisor for existing customer implementations by guiding and optimizing account setup, configuration, etc.

You’ll thrive in this role if you:

• 8+ years of experience in technical customer-facing roles such as technical account management, technical GenAI consulting or deployment roles, solutions architecture, technical delivery leadership, or deep technical enterprise adoption work

• Deep, hands-on knowledge of OpenAI product capabilities, APIs, SDKs, connectors, and common integration patterns and able to explain model behavior, limitations, technical tradeoffs, embeddings, retrieval augmentation, and approaches to fine-tuning or custom model usage

• Can translate technical concepts into clear business language and help customers understand the strategic impact of AI technologies

• Are comfortable embedding with customers to map workflows, identify requirements, and diagnose adoption challenges

• Have excellent project and program management instincts and can lead multi-workstream initiatives with clarity and structure

• Enjoy being a thought partner for C-level stakeholders while also diving deep with technical teams

• Operate with high ownership and can manage fast decision making, context switching, and dynamic customer needs

• Have a strong record of driving technical deployments with hands-on on customer work and owning impactful adoption and value for large enterprise customers with complex environments and multiple stakeholders

About OpenAI

OpenAI is an AI research and deployment company dedicated to ensuring that general-purpose artificial intelligence benefits all of humanity. We push the boundaries of the capabilities of AI systems and seek to safely deploy them to the world through our products. AI is an extremely powerful tool that must be created with safety and human needs at its core, and to achieve our mission, we must encompass and value the many different perspectives, voices, and experiences that form the full spectrum of humanity.

XML job scraping automation by YubHub

About the Team

OpenAI’s AI Success Engineer team partners with the world’s most ambitious organisations to translate cutting-edge AI into real business value. We guide customers from first deployment through scaled enterprise adoption. Our work spans technical integration and enablement, workflow transformation, and sustained program and product delivery.

About the Role

The Success Engineer role is the primary post-sales point of contact for a set of OpenAI’s most important customers. You are responsible for driving account health and adoption, ensuring technical readiness, identifying new use cases, and delivering measurable value to our customers with OpenAI’s platform.

This role blends technical leadership, program management, customer advisory, and product influence. You will partner deeply with customer teams, map workflows, lead configuration and enablement, oversee deployment plans, and guide customers toward high-impact use cases that showcase the full value of our platform.

You will work closely with Sales, Solutions Architecture, Product, and Research to ensure the customer experience is connected and successful across every touchpoint. Success in this role means accelerating adoption, increasing customer activation depth, guiding strategic use cases that get to production, and helping customers demonstrate tangible business impact.

This role can be based in Delhi, Mumbai, or Bengaluru.

In this role, you will:

• Lead the technical relationship for post-sale customers and act as their trusted advisor on deployment, adoption, and value realization

• Own account health, adoption velocity, and ongoing technical deployment and success across your portfolio

• Conduct technical enablement and configuration sessions across our broad product portfolio

• Identify and validate use cases by embedding with customer teams to understand workflows and pain points

• Lead account-level coordination across multiple workstreams, including new product activation, change management, and customer rollout and deployment planning

• Build strong relationships with executive sponsors and technical stakeholders and help align business goals with OpenAI capabilities

• Translate customer objectives into an actionable adoption roadmap with clear sequencing, milestones, and KPIs

• Partner with Solutions Architecture, Product, Engineering, and Research by surfacing customer feedback, field patterns, and technical blockers and act as a cross-functional navigator who keeps teams aligned, informed, and moving toward customer outcomes

• Guide value realization and measure impact through baselines, KPI definition, and post-deployment reporting

• Facilitate workshops on use case design, adoption best practices, champion building, and internal enablement

• Help drive expansions by identifying high-leverage opportunities where OpenAI’s platform can power new workflows or lines of business

• Serve as the technical advisor for existing customer implementations by guiding and optimizing account setup, configuration, etc.

You’ll thrive in this role if you:

• 8+ years of experience in technical customer-facing roles such as technical account management, technical GenAI consulting, solutions architecture, technical delivery leadership, or deep technical enterprise SaaS adoption work

• Deep, hands-on knowledge of OpenAI product capabilities, APIs, SDKs, connectors, and common integration patterns and able to explain model behavior, limitations, technical tradeoffs, embeddings, retrieval augmentation, and approaches to fine-tuning or custom model usage

• Can translate technical concepts into clear business language and help customers understand the strategic impact of AI technologies

• Are comfortable embedding with customers to map workflows, identify requirements, and diagnose adoption challenges

• Have excellent project and program management instincts and can lead multi-workstream initiatives with clarity and structure

• Enjoy being a thought partner for C-level stakeholders while also diving deep with technical teams

• Operate with high ownership and can manage fast decision making, context switching, and dynamic customer needs

• Have a strong record of driving technical deployments with hands-on on customer work and owning impactful adoption and value for large enterprise customers with complex environments and multiple stakeholders

About OpenAI

OpenAI is an AI research and deployment company dedicated to ensuring that general-purpose artificial intelligence benefits all of humanity. We push the boundaries of the capabilities of AI systems and seek to safely deploy them to the world through our products. AI is an extremely powerful tool that must be created with safety and human needs at its core, and to achieve our mission, we must encompass and value the many different perspectives, voices, and experiences that form the full spectrum of humanity.

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Location

Munich, Germany; Dublin, Ireland

Employment Type

Full time

Location Type

Hybrid

Department

About the role

We are looking for a Partner AI Deployment Engineer (ADE) to own OpenAI’s senior technical engagement with McKinsey, BCG, and Bain globally. This role is the primary technical point of contact for MBB advisory partners on complex enterprise proposals and transformation programmes, ensuring that OpenAI’s platform is positioned, architected, and deployed to support board-level AI agendas.

The role sits at the intersection of strategy, architecture, and execution. You will work directly with MBB partners and principals to translate executive ambition into scalable, production-ready AI programmes built on the OpenAI platform. You will operate across multiple industries and engagements, shaping solution direction, guiding architectural decisions, and orchestrating delivery across OpenAI and partner teams.

This role is based in Munich or Dublin. We use a hybrid work model of 3 days in the office per week and offer relocation assistance to new employees.

In this role, you will:

Act as the senior technical lead for McKinsey, BCG, and Bain across priority enterprise pursuits and transformation programmes.

• Serve as the primary technical counterpart to MBB Partners and Principals during proposal development and client engagements.

• Translate board-level AI strategies into executable technical architectures, delivery plans, and platform roadmaps.

• Provide architectural leadership across multiple concurrent programmes, ensuring consistency, quality, and alignment with OpenAI standards.

• Orchestrate ADEs and Forward Deployed Engineers (FDEs) across MBB-led engagements, engaging the right expertise at each phase.

• Guide partners and customers through critical decisions on platform design, scalability, governance, safety, and reliability.

• Support the development of repeatable industry solutions and transformation patterns built on the OpenAI platform.

• Act as a technical escalation point during complex or high-risk phases of delivery to reduce execution risk.

• Represent MBB partners internally, synthesising insights from large-scale programmes into actionable input for Product and Research teams.

You will thrive in this role if you:

• Have held a highly technical role at McKinsey, BCG, or Bain (e.g., Partner, Principal, Senior Expert, or equivalent) - preferred.

• Have 10+ years of experience in enterprise architecture, AI/ML platforms, solution delivery, or technology strategy.

• Bring a strong combination of deep technical expertise and commercial or advisory experience.

• Have led or supported large-scale enterprise transformation programmes alongside senior client executives.

• Possess industry expertise in at least one of the following: Financial Services; Pharma & Life Sciences; Healthcare; Retail.

• Are comfortable operating in ambiguous environments and balancing strategic intent with delivery constraints.

• Can engage credibly in boardrooms, executive workshops, and deep technical design sessions.

• Take ownership of outcomes and are comfortable leading without direct line authority.

• Bring a collaborative mindset and enjoy working across advisory partners, product teams, and GTM organisations.

About OpenAI

OpenAI is an AI research and deployment company dedicated to ensuring that general-purpose artificial intelligence benefits all of humanity. We push the boundaries of the capabilities of AI systems and seek to safely deploy them to the world through our products. AI is an extremely powerful tool that must be created with safety and human needs at its core, and to achieve our mission, we must encompass and value the many different perspectives, voices, and experiences that form the full spectrum of humanity.

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Location

Remote - US

Employment Type

Full time

Location Type

Remote

Department

Compensation

• Zone A$145.8K – $207K • Offers Equity
• Zone B$129.6K – $184K • Offers Equity

The base pay offered may vary depending on multiple individualized factors, including market location, job-related knowledge, skills, and experience. If the role is non-exempt, overtime pay will be provided consistent with applicable laws. In addition to the salary range listed above, total compensation also includes generous equity, performance-related bonus(es) for eligible employees, and the following benefits.

Benefits

• Medical, dental, and vision insurance for you and your family, with employer contributions to Health Savings Accounts
• Pre-tax accounts for Health FSA, Dependent Care FSA, and commuter expenses (parking and transit)
• 401(k) retirement plan with employer match
• Paid parental leave (up to 24 weeks for birth parents and 20 weeks for non-birthing parents), plus paid medical and caregiver leave (up to 8 weeks)
• Paid time off: flexible PTO for exempt employees and up to 15 days annually for non-exempt employees
• 13+ paid company holidays, and multiple paid coordinated company office closures throughout the year for focus and recharge, plus paid sick or safe time (1 hour per 30 hours worked, or more, as required by applicable state or local law)
• Mental health and wellness support
• Employer-paid basic life and disability coverage
• Annual learning and development stipend to fuel your professional growth
• Daily meals in our offices, and meal delivery credits as eligible
• Relocation support for eligible employees
• Additional taxable fringe benefits, such as charitable donation matching and wellness stipends, may also be provided.

About the Team

OpenAI’s AI Deployment Manager team partners with the world’s most ambitious organizations to help them turn cutting-edge AI capabilities into everyday impact. We specialize in technical enablement and adoption, guiding customers through how to effectively use OpenAI’s products across teams, workflows, and stages of maturity.

About the Role

The AI Deployment Manager role is a specialist post-sales enablement role focused on delivering high-impact enablement and adoption services across OpenAI’s product suite. This role is responsible for designing and delivering technical enablement experiences that support a repeatable adoption framework– driving sustained activation, expanding breadth and depth of usage, and measurable business value across OpenAI’s product suite, including ChatGPT Enterprise, Codex, Agents, and the API. This includes helping customers understand and correctly apply the deployment harnesses, evaluation layers, and operational controls required for reliable use.

This role blends deep technical fluency, instructional design, and customer advisory. You will lead live trainings, workshops, and adoption interventions for audiences ranging from hands-on builders to executive leaders, helping customers understand not just what OpenAI’s products can do, but how to use them effectively in real-world contexts.

Success in this role means accelerating customer confidence, increasing product adoption, supporting successful launches of new product capabilities, and helping customers translate technical features into tangible outcomes.

In this role, you will:

• Own the technical enablement of OpenAI products, including ChatGPT Enterprise, Codex, Agents, and API capabilities, helping define effective enablement patterns that support adoption across customer segments.
• Lead customer training and enablement across the full customer lifecycle, from initial onboarding through expansion, optimization, and long-term adoption.
• Design and deliver high-impact training engagements, including onboarding sessions, advanced capability trainings, executive briefings, hackathons, and hands-on workshops for audiences ranging from senior leaders to working teams.
• Drive customer activation, sustained usage, and measurable business value through structured enablement and deployment programs designed for durable adoption at scale.
• Partner closely with Sales, AI Success Engineers, Solutions Engineering, and Product teams to ensure seamless handoff from pre- to post-sale and consistent customer experience.
• Develop and refine reusable training assets, playbooks, and best practices based on patterns observed across customers and regions.
• Gather customer feedback from training and enablement engagements, synthesize themes across accounts, and relay insights to internal stakeholders to inform product and program improvements.

You’ll thrive in this role if you:

• Have 4+ years of experience in customer-facing or instructional roles, engaging C-level and senior technical audiences in complex enterprise environments.
• Possess exceptional presentation and communication skills,

XML job scraping automation by YubHub

About the Team

OpenAI’s AI Success Engineer team partners with the world’s most ambitious organisations to translate cutting-edge AI into real business value. We guide customers from first deployment through scaled enterprise adoption. Our work spans technical integration and enablement, workflow transformation, and sustained program and product delivery.

About the Role

The Success Engineer role is the primary post-sales point of contact for a set of OpenAI’s most important customers. You are responsible for driving account health and adoption, ensuring technical readiness, identifying new use cases, and delivering measurable value to our customers with OpenAI’s platform.

This role blends technical leadership, program management, customer advisory, and product influence. You will partner deeply with customer teams, map workflows, lead configuration and enablement, oversee deployment plans, and guide customers toward high-impact use cases that showcase the full value of our platform.

You will work closely with Sales, Solutions Architecture, Product, and Research to ensure the customer experience is connected and successful across every touchpoint. Success in this role means accelerating adoption, increasing customer activation depth, guiding strategic use cases that get to production, and helping customers demonstrate tangible business impact.

In this role, you will:

• Lead the technical relationship for post-sale customers and act as their trusted advisor on deployment, adoption, and value realization

• Own account health, adoption velocity, and ongoing technical deployment and success across your portfolio

• Conduct technical enablement and configuration sessions across our broad product portfolio

• Identify and validate use cases by embedding with customer teams to understand workflows and pain points

• Lead account level coordination across multiple workstreams, including new product activation, change management, and customer rollout and deployment planning

• Build strong relationships with executive sponsors and technical stakeholders and help align business goals with OpenAI capabilities

• Translate customer objectives into an actionable adoption roadmap with clear sequencing, milestones, and KPIs

• Partner with Solutions Architecture, Product, Engineering and Research by surfacing customer feedback, field patterns, and technical blockers and act as a cross-functional navigator who keeps teams aligned, informed, and moving toward customer outcomes

• Guide value realization and measure impact through baselines, KPI definition, and post-deployment reporting

• Facilitate workshops on use case design, adoption best practices, champion building, and internal enablement

• Help drive expansions by identifying high-leverage opportunities where OpenAI’s platform can power new workflows or lines of business

• Serve as the technical advisor for existing customer implementations by guiding and optimizing account setup, configuration, etc.

You’ll thrive in this role if you:

• 8+ years of experience in technical customer-facing roles such as technical account management, technical GenAI consulting, solutions architecture, technical delivery leadership, or deep technical enterprise SaaS adoption work

• Deep, hands-on knowledge of OpenAI product capabilities, APIs, SDKs, connectors, and common integration patterns and able to explain model behavior, limitations, technical tradeoffs, embeddings, retrieval augmentation, and approaches to fine-tuning or custom model usage

• Can translate technical concepts into clear business language and help customers understand the strategic impact of AI technologies

• Are comfortable embedding with customers to map workflows, identify requirements, and diagnose adoption challenges

• Have excellent project and program management instincts and can lead multi-workstream initiatives with clarity and structure

• Enjoy being a thought partner for C-level stakeholders while also diving deep with technical teams

• Operate with high ownership and can manage fast decision making, context switching, and dynamic customer needs

• Have a strong record of driving technical deployments with hands-on on customer work and owning impactful adoption and value for large enterprise customers with complex environments and multiple stakeholders

About OpenAI

OpenAI is an AI research and deployment company dedicated to ensuring that general-purpose artificial intelligence benefits all of humanity. We push the boundaries of the capabilities of AI systems and seek to safely deploy them to the world through our products. AI is an extremely powerful tool that must be created with safety and human needs at its core, and to achieve our mission, we must encompass and value the many different perspectives, voices, and experiences that form the full spectrum of humanity.

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What you'll do

• Leitung und End-to-End-Verantwortung für SAP-IBP-Projekte (Demand, Supply, Response & Inventory, S&OP) von Konzeption bis Go-Live
• Strategischer Ausbau des IBP-Portfolios inkl. Methoden, Best Practices und Thought Leadership

What you need

• Abgeschlossenes Studium und mindestens 8 Jahre Berufserfahrung in der Beratung (oder im Inhouse Consulting) mit dem Fokus SAP IBP bzw. Supply Chain Planning
• Expertise in der SAP Lösungskomponente IBP sowie in SAP PP/DS und/oder SAP APO mit nachweislicher Erfahrung in fachlicher Führung oder Themenverantwortung

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