Director, Strategic Yield Management · Ford Customer Service Division

Fri, 23 Jan 2026 19:05:45 GMT
Marketing & Sales

Ford Customer Service Division · Allen Park, MI · hybrid

We are seeking a Senior Director of Strategic Yield Management to lead our global pricing Center of Excellence. As a key member of the leadership team, this role is responsible for implementing and leading sophisticated, value-based, and dynamic pricing strategies across the entire portfolio of parts.

What you'll do

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Job Description

Ford Customer Service Division is the service and parts division of Ford Motor Company. In the rapidly evolving automotive landscape parts, pricing is a critical function and a strategic engine. FCSD is seeking a Senior Director of Strategic Yield Management to lead our global pricing Center of Excellence.

As a key member of the leadership team, this role is responsible for implementing and leading sophisticated, value-based, and dynamic pricing strategies across the entire portfolio of parts. The position carries a mandate to build a world-class pricing organization, leveraging AI and advanced analytics to drive profit growth and market share improvements.

Responsibilities

Architect and oversee the evolution and optimization of proprietary algorithmic pricing models, integrating real-time competitive intelligence and automated price elasticity engines to ensure market leadership across diverse channels (Retail, Wholesale, E-Commerce, and Fleet)

Orchestrate the end-to-end pricing strategy for the total parts portfolio, defining value-capture frameworks across the entire lifecycle—from New Product launches and growth phases to 'all-makes' expansion and end-of-life/remanufactured parts

Strategically source and govern global market and competitive intelligence, managing key vendor partnerships and data integrity frameworks to ensure pricing actions are supported by world-class market insights.

Manage the global pricing tech stack by orchestrating strategic partnerships with key vendors (e.g., PriceFX) to integrate advanced AI and Machine Learning capabilities into a scalable, predictive modeling ecosystem

Drive cross-functional alignment with Marketing, Sales, and Finance to optimize discount and rebate frameworks, utilizing advanced Price-Volume-Mix analytics to drive margin expansion

Establish a robust reporting suite from working-level up to executive-level reporting, providing high-visibility dashboards and performance monitoring that ensure total transparency into the effectiveness of pricing actions

Govern the global pricing data ecosystem by establishing rigorous control frameworks that ensure high-fidelity inputs, seamless automated implementation, and full adherence to global regulatory and compliance standards

Oversee quality control of data inputs, pricing recommendations, and implementation into all downstream systems

Monitor and guide actions to drive franchisee service competitiveness including data assessments of go to market positioning across key service commodities to ensure our Ford and Lincoln owners have access to best-in-class service with competitively priced parts.

Lead global harmonization to manage regional price variations and currency fluctuations to ensure global margin consistency.

Lead and develop a world-class global pricing organization, mentoring a high-caliber team of managers and analysts while championing a culture of commercial curiosity, data-driven innovation, and relentless improvement Foster a culture of continuous improvement and commercial curiosity.

Qualifications

Experience: 10+ years in pricing or revenue management, with at least 5 years in leadership capacity within the automotive, aerospace, or heavy industrial sectors.

Education: Bachelor’s or MBA / Master’s in Finance, Economics, or Data Science is highly preferred.

Preferred

Analytical Rigor: Proven history of using Big Data to drive margin improvements and volume growth

Technical Capabilities: Deep familiarity with leveraging AI and using analysis tools

Change Management: A demonstrated ability to lead a team through a digital transformation or a shift in business model.

Overall excellent business acumen skills, fiscal management, and ability to develop innovative strategic and tactical actions

Organized, Initiative-taker with excellent communication skills and the ability to influence cross functional teams

Proven experience leading teams in a dynamic business environment