The successful candidate will be responsible for developing and delivering a comprehensive strategic training plan and learning journey for Customer Squads overall and individually, according to role and customer need. They will design, facilitate, and measure knowledge and will be accountable for the results of the training plan.

Key responsibilities include operating in a lead capacity, mentoring, and coaching other members of the organization, developing and delivering comprehensive strategic training plans, and driving the continued deployment and consistent application of the Competency Model to relevant stakeholders within the Customer Squads.

The ideal candidate will possess a Bachelor's Degree in business, marketing, or a relevant discipline, with applicable adult learning/sales training experience. They should have demonstrated knowledge of Bayer's Radiology business, strong coaching skills, and the ability to work under pressure to meet short timeframes.

Additional benefits include health care, vision, dental, retirement, PTO, sick leave, etc. The salary range for this position is between $125,000 to $187,500.

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You will engage with new hires, current team members, and sales leaders to enhance their understanding of Stripe's products and sales strategies. You'll collaborate closely with cross-functional teams to ensure that training content is not only informative but also engaging and relevant.

Responsibilities:

• Lead onboarding and 101/201 live training sessions, ensuring an engaging and effective training experience for new hires
• Organize and facilitate sales skills workshops to uplevel seller performance in our SF hub
• Be prepared to travel to other areas of your region and support virtual delivery for the APAC team
• Build strong relationships with stakeholders to identify their unique enablement needs and sales skills gaps
• Collaborate with subject matter experts to develop engaging training materials, including presentations, role-plays, and interactive exercises that enhance efficiency and drive business outcomes
• Tailor content and information to various roles, segments, and sales motions, demonstrating empathy for sellers
• Assess training effectiveness through participant feedback and performance metrics, iterating on content and delivery methods as needed
• Provide ongoing coaching and support to sales team members to reinforce learning and drive continuous improvement
• Represent a macro-optimistic exothermic team and be the first face many see as an onboarding trainer
• Help drive a learning culture at Stripe by building strong relationships with stakeholders in your region

Requirements:

• 8+ years of experience in sales, sales enablement, or a related field, with a focus on onboarding or skills development
• A passion for teaching, a strong grasp of adult learning principles, and the ability to deliver engaging, hands-on programs while representing a positive and collaborative team
• Proven ability to design and deliver engaging training sessions, both virtual and in-person
• Experience coaching and delivering value selling or solution selling programs
• Excellent communication and presentation skills, with the ability to work cross-functionally with senior leaders and subject matter experts and to quickly convey complex concepts in simple terms
• Strong organizational skills and attention to detail, with the ability to manage multiple training initiatives simultaneously
• Experience in sales environments, ideally with an understanding of SaaS or financial technology solutions
• A proactive and adaptable mindset, capable of navigating ambiguity and changing priorities

Preferred Qualifications:

• Experience in a fast-paced, dynamic sales environment with a focus on quota attainment
• Familiarity with learning management systems (LMS) and e-learning tools
• Strong facilitation skills with experience in coaching and mentoring
• Certification in training methodologies or instructional design (e.g., ATD, CPLP, etc.) is a plus

At Stripe, we believe in nurturing talent and providing opportunities for professional growth. If you’re an enthusiastic and experienced training facilitator with a passion for empowering sales teams, we would love to hear from you!

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This is a people management role, responsible for inspiring a team of instructional designers, overseeing a diverse portfolio that includes eLearning, certifications, webinars, video tutorials, and in-person training.

You'll work cross-functionally to identify learning needs, set strategic direction, and ensure our programs reflect best-in-class instructional design, industry trends, and business goals.

Key responsibilities include:

• Managing, mentoring, and growing a team of instructional designers and program managers, fostering a collaborative, innovative, and supportive environment.

• Leading the end-to-end design and maintenance of engaging learning and certification programs, including curriculum maps, assessments, and learner-centered content tailored for advertisers and agencies.

• Overseeing the launch and evolution of certification programs, including exam development, administration, SME engagement, vendor management, and global rollout.

• Building and nurturing relationships with cross-functional partners in product, sales, engineering, and marketing to ensure training solutions align with business needs and product developments.

• Driving continuous improvement using data analysis, learner feedback, and industry best practices.

• Staying ahead of trends in instructional design, ad tech, and emerging content creation tools and methods (e.g., AI, gamification, xAPI), integrating new developments into our strategies.

• Ensuring the effective management of multiple projects with varying complexity, using strong project management skills to deliver high-quality results on time.

• Communicating program requirements, progress, and impact to key stakeholders through exceptional written and verbal communications.

• Promoting learning and certification programs internally and externally to maximize reach and impact.

• Leveraging AI tools to personalize learning pathways, automate content creation, analyze learner data, and enhance the effectiveness and scalability of training and certification programs.

We're looking for someone with 10+ years of experience in instructional design, learning & development, or certification program management, with at least 2 years in a people management role.

Key qualifications include:

• Proven experience building and launching external eLearning and certification programs, ideally within ad tech, digital media, or marketing agency environments.

• Expertise in instructional design methodologies, adult learning principles, and eLearning tools (e.g., Evolve, Intellum, Caveon, Asana).

• Experience designing assessments and certification criteria, as well as managing vendor relationships.

• Strong project management skills with the ability to prioritize, pivot, and deliver in a fast-paced, global setting.

• Excellent interpersonal, collaboration, and influencing skills to partner across functions and regions.

• Strategic and creative thinker who can translate complex topics into engaging, accessible learning experiences.

• Bachelor's degree in a relevant field (e.g., digital advertising, learning design) or equivalent experience.

Relocation assistance is not provided for this role.

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Responsibilities:

• Develop the long-term vision, strategy, and day-to-day operations for Professional Services enablement at Stripe.
• Establish KPIs and analytics to track the impact of enablement initiatives and make data-driven decisions.
• Create and publish Professional Services enablement calendar.
• Communicate enablement strategies, program progress, and readiness metrics clearly and concisely to senior ProServ leadership.
• Collaborate with a globally distributed team across multiple time zones and serve as the crucial bridge between Product, GTM Enablement, Partners, and Professional Services leadership, ensuring all teams are aligned on enablement priorities and product readiness.
• Understand the role of consulting at Stripe so that you confidently build new training programs and content focused on soft skill enablement.
• Translate complex product capabilities into specialized learning paths and actionable enablement resources across Stripe’s technical landscape.
• Stay on the pulse of industry trends and competitive landscapes, adapting enablement priorities to maintain Stripe's technical edge.
• Build aesthetically superb courseware and documentation alongside scalable enablement assets (e.g., technical deep-dives, playbooks, certification programs, and hands-on technical labs).
• Orchestrate and collaborate with Subject Matter Experts (SMEs), including Product and Product Marketing, to curate high-impact technical content.
• Design and deliver comprehensive onboarding programs, ongoing training, and just-in-time learning resources to keep the Professional Services teams at the cutting edge.
• Cultivate a program of continuous peer-to-peer learning that empowers top-performing consultants to share best practices and field-tested technical solutions.
• Identify skill and knowledge gaps, then partner cross-functionally to build innovative enablement programs that drive measurable improvements in satisfaction, productivity, and revenue generation.
• Be a key advocate and support for change management and best practices throughout the organization.

Requirements:

• 10+ years of experience in a technical consulting or enablement role.
• Knowledge of adult learning principles and the ability to incorporate them into the curriculum.
• Proven track record of designing and delivering highly effective enablement programs that drive measurable improvements in sales and delivery performance.
• Strong project management skills with the ability to multitask, prioritize, and execute in a fast-paced environment.
• Excellent communication and presentation skills, with experience engaging both technical and non-technical stakeholders.
• Demonstrated ability to work cross-functionally and build productive relationships with teams across the organization.
• Passion for continuous learning and a solutions-oriented mindset.
• Experience with content creation, curation, and knowledge management platforms.

Preferred qualifications:

• Experience developing content for technical certifications.
• Professional experience using e-learning software and/or LMS.
• Experience working with payment industry and/or consulting.

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In this role, you'll help bring enablement programmes to life,owning the execution, coordination, and continuous improvement of onboarding, training, and sales readiness initiatives.

You'll work closely with Sales Enablement, Sales Leadership, Product Marketing, and cross-functional partners to ensure sellers have the right training, content, and tools at the right time.

This role is ideal for someone who thrives in a fast-paced SaaS environment, sweats the details, and is energised by helping sales teams ramp faster and perform better.

Key responsibilities include:

• Sales Onboarding & Training Execution: Support the end-to-end execution of new hire onboarding programmes for SaaS Sales roles, including scheduling sessions, coordinating facilitators, and tracking completion.
• Enablement Content & Learning Management: Manage, maintain, and regularly audit the enablement content library (CMS/LMS), ensuring materials are current, relevant, and easy for sellers to find.
• Cross-Functional Collaboration: Work closely with Sales Enablement, Sales Leadership, and Product Marketing to uplevel onboarding, product knowledge, and sales methodology programmes.

The base salary range for this role is $75,000 to $110,000.

In addition to a competitive salary, we offer a variety of benefits to support your needs, including medical, dental, and vision insurance, 100% paid for by CoreWeave, company-paid life insurance, voluntary supplemental life insurance, short and long-term disability insurance, flexible spending account, health savings account, tuition reimbursement, ability to participate in employee stock purchase programme (ESPP), mental wellness benefits through Spring Health, family-forming support provided by Carrot, paid parental leave, flexible, full-service childcare support with Kinside, 401(k) with a generous employer match, flexible PTO, catered lunch each day in our office and data centre locations, a casual work environment, and a work culture focused on innovative disruption.

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Location

San Francisco

Employment Type

Full time

Location Type

Hybrid

Department

People

Compensation

• $180K – $200K • Offers Equity

The base pay offered may vary depending on multiple individualized factors, including market location, job-related knowledge, skills, and experience. If the role is non-exempt, overtime pay will be provided consistent with applicable laws. In addition to the salary range listed above, total compensation also includes generous equity, performance-related bonus(es) for eligible employees, and the following benefits.

Benefits

• Medical, dental, and vision insurance for you and your family, with employer contributions to Health Savings Accounts

• Pre-tax accounts for Health FSA, Dependent Care FSA, and commuter expenses (parking and transit)

• 401(k) retirement plan with employer match

• Paid parental leave (up to 24 weeks for birth parents and 20 weeks for non-birthing parents), plus paid medical and caregiver leave (up to 8 weeks)

• Paid time off: flexible PTO for exempt employees and up to 15 days annually for non-exempt employees

• 13+ paid company holidays, and multiple paid coordinated company office closures throughout the year for focus and recharge, plus paid sick or safe time (1 hour per 30 hours worked, or more, as required by applicable state or local law)

• Mental health and wellness support

• Employer-paid basic life and disability coverage

• Annual learning and development stipend to fuel your professional growth

• Daily meals in our offices, and meal delivery credits as eligible

• Relocation support for eligible employees

• Additional taxable fringe benefits, such as charitable donation matching and wellness stipends, may also be provided.

About the Team

The People Programs team at OpenAI plays a pivotal role in creating an environment where every employee can thrive, grow, and contribute to our mission of ensuring that AGI benefits all of humanity. This expanding team develops and executes human-first strategies and programs that support our rapid growth, unique culture, and innovative spirit.

About the Role

We’re looking for a Manager Development Specialist to support manager development programming and coaching through strong program management and logistics at OpenAI.

This role owns the end-to-end operations and systems that enable the smooth, scalable delivery of manager development programs at OpenAI. It supports virtual and in-person programs, manages learning systems and data, and helps scale impact through coaching operations, facilitation support, and manager-facing resources—partnering closely with L&D, HRBPs, Workplace, and external partners.

Your Responsibilities:

• Program Operations and Facilitation: Drive day-to-day logistics for manager development programs, including scheduling, communications, stakeholder coordination, and smooth execution across virtual and in-person formats; regularly facilitate live sessions.

• Systems & Data: Own program setup, enrollment, and tracking in our Learning Management System (Sana) to support accurate measurement, reporting, and scalable delivery of learning programs.

• Instructional Design: Contribute to the design and iteration of manager development programs using adult learning principles to meet evolving business needs as the organization scales.

• Coaching Operations: Manage intake, onboarding, scheduling, and tracking for coaching participants, cohorts, and timelines in partnership with HRBPs, leaders, and external coaching providers.

• Learning Content & Enablement: Create, maintain, and scale manager-facing resources—including async training, job aids, templates, toolkits, and intranet content—to reinforce learning beyond live programs.

• Team Support: Provide ad hoc program, facilitation, and operational support to the team as needed.

We’re Seeking:

• 5+ years of experience designing, managing, facilitating, and scaling learning or manager development programs in a fast-paced, high-growth environment, with exposure to complex, multi-stakeholder initiatives.

• Strong end-to-end program ownership, including translating business needs into learning experiences, managing program workflows and systems, and ensuring high-quality delivery across manager and leadership programs.

• Experience leveraging learning systems and data (e.g., LMS platforms such as Sana or similar) to drive enrollment strategy, program sequencing, measurement, and continuous improvement—not just administration.

• Highly organized and detail-oriented, with the ability to balance strategic program thinking and hands-on execution, anticipate risks, and adapt programs in real time.

• Clear and influential communicator, comfortable partnering with L&D peers, HRBPs, leaders, facilitators, and external vendors to align on goals, expectations, and outcomes.

• Experience supporting and contributing to live learning experiences, including virtual and in-person sessions, with the ability to assist with facilitation, content iteration, or delivery as needed.

• Self-directed and proactive, with strong judgment and comfort operating in ambiguity while continuously improving program effectiveness and participant experience.

• Demonstrated experience supporting manager, leadership, or coaching programs—with an understanding of the unique challenges of manager capability-building—strongly preferred.

Workplace & Location

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