You will:

• Lead, coach, and develop a high-performing CS team, owning team and regional NRR performance, customer retention, and expansion goals.

• Act as a player-coach: directly manage priority accounts, join key customer conversations, and model best-in-class success practices.

• Lead by example in complex post-sales and renewal cycles, unblocking issues, driving adoption, and identifying expansion opportunities.

• Set strategic direction for the team, aligning customer success initiatives with company goals and market trends.

• Monitor and optimize delivery quality across all accounts, ensuring consistency, excellence, and predictability in customer outcomes, implementing scalable processes that improve accuracy, visibility, and operational efficiency.

• Design and implement repeatable playbooks for renewals, upsells, and adoption; automate workflows and tools to scale team impact.

• Own the ongoing development and optimization of best practices for Enterprise, Commercial and Scale playbooks, ensuring consistent execution, measurable impact, and continuous refinement as the business evolves.

• Build and maintain executive-level relationships across priority accounts, serving as a strategic advisor and customer advocate in internal and external forums.

• Represent the voice of the customer in leadership discussions, influencing roadmap, operations, and revenue strategies.

• Partner with Spanish LATAM GTM & cross functional leadership to align organizational objectives, drive cross-functional initiatives, and ensure cohesive execution across customer success, sales, and operations teams.

Requirements

• 10+ years of experience in Customer Success or post-sales roles within SaaS, ideally some of this with accounts in Spanish LATAM regions

• Deep understanding and experience successfully managing customer relationships within the Spanish LATAM region

• Demonstrated technical acumen with the ability to upskill and enable the team - fostering confidence in navigating product capabilities, integrations, and data insights to strengthen customer outcomes.

• 8+ years of direct people leadership experience - managing CSMs, driving team quota, and developing talent through coaching and enablement. Passion for developing people and building a high-performance, feedback-driven culture grounded in accountability, learning, and customer impact.

• Strong player-coach mindset: comfortable managing key accounts directly while leading others to excel in their own portfolios.

• Demonstrated success in exceeding renewal, expansion, and NRR goals through effective customer engagement and strategic account management.

• Expertise in CS methodologies and best practices (e.g. success planning, adoption frameworks, ROI storytelling, executive alignment).

• Strong analytical and operational skills: adept at using data to identify performance trends, optimise workflows, and forecast outcomes.

• Strong builder mindset - you thrive in building from scratch, redefining processes and playbooks, and operating with an AI-first mindset

• Language requirements: Must be fluent in English and Spanish.

• Bonus: Hands-on with GTM tools (Salesforce, Gong, Sigma, Clay) and excited about building with AI Native tools like Claude, Lovable and n8n

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This is a revenue-critical role at an inflection point: ElevenLabs is scaling fast, and the decisions you make around how we segment, structure, and execute our Enterprise post-sales motion will define how we grow. You'll also lead your team through a genuine transformation in how work gets done - one where AI agents, automation, and intelligent tooling reshape every workflow, and where making ElevenAgents the agent of choice for our customers is a core part of the expansion playbook.

Responsibilities:

• Lead, coach, and develop a high-performing Enterprise CS team, owning team quota performance, customer retention, and expansion goals.

• Act as a player-coach: directly manage priority accounts, join key customer conversations, and model best-in-class success practices.

• Drive revenue outcomes as a core mandate - building a team culture where cross-sells and account growth are owned with the same rigor as any quota-carrying sales function.

• Lead by example in complex post-sales and renewal cycles, unblocking issues, driving adoption, and identifying expansion opportunities.

• Set strategic direction for the team, including how we segment and structure the Enterprise post-sales playbook as the business scales, and ElevenAgents as the agent of choice across the Enterprise portfolio.

• Design and implement repeatable playbooks for renewals, upsells, and adoption; embed AI agents and automation into workflows by default to scale team impact.

• Champion AI fluency across the team: set expectations, build capability, and create an environment where every team member is actively experimenting with and adopting AI-powered approaches to their work.

• Build and maintain executive-level relationships across priority accounts, serving as a strategic advisor and customer advocate in internal and external forums.

• Represent the voice of the customer in leadership discussions, influencing roadmap, operations, and revenue strategies.

Requirements:

• 8+ years of experience in Account Management or Customer Success or post-sales roles within SaaS, with meaningful focus on Enterprise accounts.

• Proven track record of owning and exceeding revenue targets, with a clear commercial instinct and expansion mindset.

• 3+ years of direct people leadership experience managing senior AMs/CSMs, driving team quota, and developing talent through coaching and enablement. Passion for developing people and building a high-performance, feedback-driven culture grounded in accountability, learning, and customer impact.

• Deep AI fluency: you use AI tools in your own daily workflow, understand what AI agents and automation can do, and are ready to lead a team through a meaningful shift in how work is designed and executed.

• Strong player-coach mindset: comfortable managing key accounts directly while leading others to excel in their own portfolios.

• Demonstrated success in achieving or exceeding renewal, expansion, and NRR goals through effective customer engagement and strategic account management.

• Expertise in post-sales methodologies and best practices (e.g. success planning, adoption frameworks, ROI storytelling, executive alignment).

• Strategic operational thinking: able to make sound decisions around playbook design, segment structure, and cross-sell motion as the business continues to scale.

• Strong analytical and operational skills: adept at using data to identify performance trends, optimise workflows, and forecast outcomes.

• Bonus: Hands-on with tools (ElevenLabs, Salesforce, Gong, Sigma) and capable of improving data quality, visibility, and usage insights across the team.

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The AI Deployment Management (ADM) team enables organizations to turn OpenAI products into real, sustained impact through world-class enablement and training execution.

Our mission is to help customers successfully adopt and operationalize AI across their organizations. We partner with enterprises to translate the potential of OpenAI’s technology into durable capability,through structured training, technical enablement, and scalable deployment programs.

By helping customers move from experimentation to production, the ADM team accelerates time-to-value, deepens product adoption, and helps make OpenAI indispensable to how organizations work.

About the Role

The AI Deployment Manager role is a specialist post-sales enablement role focused on delivering high-impact enablement and adoption services across OpenAI’s product suite. This role is responsible for designing and delivering technical enablement experiences that support a repeatable adoption framework– driving sustained activation, expanding breadth and depth of usage, and measurable business value across OpenAI’s product suite, including ChatGPT Enterprise, Codex, Agents, and the API. This includes helping customers understand and correctly apply the deployment harnesses, evaluation layers, and operational controls required for reliable use.

This role blends deep technical fluency, instructional design, and customer advisory. You will lead live trainings, workshops, and adoption interventions for audiences ranging from hands-on builders to executive leaders, helping customers understand not just what OpenAI’s products can do, but how to use them effectively in real-world contexts.

Success in this role means accelerating customer confidence, increasing product adoption, supporting successful launches of new product capabilities, and helping customers translate technical features into tangible outcomes.

In this role, you will:

• Own the technical enablement of OpenAI products, including ChatGPT Enterprise, Codex, Agents, and API capabilities, helping define effective enablement patterns that support adoption across customer segments

• Lead customer training and enablement across the full customer lifecycle, from initial onboarding through expansion, optimization, and long-term adoption.

• Design and deliver high-impact training engagements, including onboarding sessions, advanced capability trainings, executive briefings, hackathons, and hands-on workshops for audiences ranging from senior leaders to working teams.

• Drive customer activation, sustained usage, and measurable business value through structured enablement and deployment programs designed for durable adoption at scale

• Partner closely with Sales, AI Success Engineers, Solutions Engineering, and Product teams to ensure seamless handoff from pre- to post-sale and consistent customer experience.

• Develop and refine reusable training assets, playbooks, and best practices based on patterns observed across customers and regions.

• Gather customer feedback from training and enablement engagements, synthesize themes across accounts, and relay insights to internal stakeholders to inform product and program improvements.

You’ll thrive in this role if you:

• Have 7+ years of experience in customer-facing or instructional roles, engaging C-level and senior technical audiences in complex enterprise environments.

• Possess exceptional presentation and communication skills, particularly when conveying the value of technical concepts clearly to senior and executive-level audiences.

• Strong technical depth across coding, agents, and APIs, with a practical understanding of how AI systems are built, evaluated, and operated in production, including RAG, evaluation strategies, fine-tuning, and key tradeoffs.

• Proven experience leading structured technical trainings, such as API bootcamps, workshops, or enablement sessions, with the ability to design learning journeys, handle live questions, and reason through problems in real time.

• Strong ability to connect technical features and capabilities to concrete business outcomes such as productivity, efficiency, cost reduction, risk mitigation, or revenue impact.

• Have a humble attitude, an eagerness to help others, and a desire to pick up whatever knowledge you're missing to make both your team and our customers succeed.

• Comfortable thinking on their feet in live customer settings, adapting quickly to new information, shifting priorities, and real-time questions while maintaining clarity, ownership, and momentum.

• Are personally committed to fostering the safe and ethical evolution of AI.

About OpenAI

OpenAI is an AI research and deployment company dedicated to ensuring that general-purpose artificial intelligence benefits all of humanity. We push the boundaries of the capabilities of AI systems and seek to safely deploy them to the world through our products. AI is an extremely powerful tool that must be created with safety and human needs at its core, and to achieve our mission, we must encompass and value the many different perspectives, voices, and experiences that form the full spectrum of humanity.

Benefits

• Competitive salary and benefits package

• Opportunities for professional growth and development

• Collaborative and dynamic work environment

• Recognition and rewards for outstanding performance

• Access to cutting-edge AI technology and research

• Flexible work arrangements and work-life balance

How to Apply

If you are a motivated and talented individual who is passionate about AI and customer success, we encourage you to apply for this exciting opportunity. Please submit your resume and a cover letter explaining why you are the ideal candidate for this role.

We are an equal opportunity employer and welcome applications from diverse candidates. We are committed to creating an inclusive and supportive work environment that values diversity, equity, and inclusion.

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You'll leverage your consultative sales expertise and deep understanding of the Australian public sector landscape to propel revenue growth while becoming a trusted partner to customers, helping them embed and deploy AI while uncovering its full range of capabilities.

In collaboration with GTM, product, and marketing teams, you'll help define our market entry strategy and value proposition for the Australian public sector.

Responsibilities:

• Lead Anthropic's market entry and expansion in the Australian public sector, establishing our presence and building relationships with key stakeholders across government departments and agencies

• Own the full sales cycle for Australian public sector opportunities, from initial outreach through to successful deployment, with a focus on building long-term strategic partnerships

• Navigate the unique procurement requirements, security standards, and compliance frameworks specific to Australian government technology adoption

• Collaborate with policy teams to ensure alignment with Australian government AI strategies and initiatives

• Design and execute innovative sales strategies tailored to the Australian public sector environment, meeting and exceeding revenue targets while maintaining strong relationships with procurement teams and decision-makers

• Provide market intelligence and feedback to product teams to ensure our offerings meet Australian public sector requirements and use cases

• Build and maintain relationships with relevant systems integrators and technology partners in the Australian market

• Develop and document best practices for Australian public sector engagement, creating playbooks that can scale our presence in the market

• Serve as a leader within the broader public sector team, sharing insights and collaborating on cross-market opportunities

Requirements:

• 10+ years of enterprise sales experience in the Australian public sector, with a proven track record of driving adoption of emerging technologies

• Deep understanding of Australian government procurement processes, security requirements, and technology adoption frameworks

• Security clearances required

• Demonstrated ability to build and grow new market segments, with potential to develop into a leadership role

• Strong track record of managing complex sales cycles and securing strategic deals in the public sector

• Experience navigating multiple stakeholders across government departments, building consensus and providing innovative solutions

• Excellent communication skills and ability to present confidently to all levels, from technical teams to senior government officials

• Strategic thinking combined with hands-on execution capabilities

• Ability to work independently while maintaining strong collaboration with global teams

• A passion for safe and ethical AI development, with the ability to articulate its importance in the public sector context

Logistics:

• Minimum education: Bachelor’s degree or an equivalent combination of education, training, and/or experience

• Required field of study: A field relevant to the role as demonstrated through coursework, training, or professional experience

• Minimum years of experience: Years of experience required will correlate with the internal job level requirements for the position

• Location-based hybrid policy: Currently, we expect all staff to be in one of our offices at least 25% of the time. However, some roles may require more time in our offices.

• Visa sponsorship: We do sponsor visas! However, we aren't able to successfully sponsor visas for every role and every candidate. But if we make you an offer, we will make every reasonable effort to get you a visa, and we retain an immigration lawyer to help with this.

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Key responsibilities include leading Anthropic's market entry and expansion in the Australian public sector, owning the full sales cycle for Australian public sector opportunities, navigating unique procurement requirements, security standards, and compliance frameworks, and collaborating with policy teams to ensure alignment with Australian government AI strategies and initiatives.

To succeed in this role, you'll need 10+ years of enterprise sales experience in the Australian public sector, a deep understanding of Australian government procurement processes, security requirements, and technology adoption frameworks, and security clearances. You'll also need excellent communication skills, the ability to present confidently to all levels, and a passion for safe and ethical AI development.

In return, you'll enjoy competitive compensation and benefits, optional equity donation matching, generous vacation and parental leave, flexible working hours, and a lovely office space in which to collaborate with colleagues.

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You'll lead Anthropic's market entry and expansion in the Indian public sector, establishing our presence and building relationships with key stakeholders across central and state government departments, ministries, and agencies. You'll own the full sales cycle for Indian public sector opportunities, from initial outreach through to successful deployment, with a focus on building long-term strategic partnerships.

You'll navigate the unique procurement requirements, security standards, and compliance frameworks specific to Indian government technology adoption, including GeM (Government e-Marketplace) and other procurement channels. You'll collaborate with policy teams to ensure alignment with Indian government AI strategies, the IndiaAI Mission, and Digital India initiatives.

You'll engage actively with government-led AI initiatives, including participation in forums like the India AI Impact Summit and state-level AI conferences. You'll design and execute innovative sales strategies tailored to the Indian public sector environment, meeting and exceeding revenue targets while maintaining strong relationships with procurement teams and decision-makers.

You'll provide market intelligence and feedback to product teams to ensure our offerings meet Indian public sector requirements, use cases, and regulatory considerations. You'll build and maintain relationships with relevant systems integrators (including TCS, Infosys, Wipro), technology partners, and government digital transformation partners in the Indian market.

You'll develop and document best practices for Indian public sector engagement, creating playbooks that can scale our presence in the market. You'll serve as a leader within the broader public sector team, sharing insights and collaborating on cross-market opportunities.

You may be a good fit if you have:

• 12+ years of enterprise sales experience in the Indian public sector, with a proven track record of driving adoption of emerging technologies across central and state government departments

• Deep understanding of Indian government procurement processes (including GeM, tender processes), security requirements, and technology adoption frameworks

• Experience navigating India's regulatory environment, including data localization requirements, IT Act compliance, and emerging AI governance frameworks

• Demonstrated ability to build and grow new market segments, with potential to develop into a leadership role as our India operations scale

• Strong track record of managing complex sales cycles and securing strategic deals in the public sector, with experience in both central and state government engagements

• Experience navigating multiple stakeholders across government departments and ministries, building consensus and providing innovative solutions

• Excellent communication skills and ability to present confidently to all levels, from technical teams to senior government officials and secretaries

• Strategic thinking combined with hands-on execution capabilities

• Ability to work independently while maintaining strong collaboration with global teams

• Comfort operating in a dynamic, high-growth environment with evolving regulatory frameworks

• A passion for safe and ethical AI development, with the ability to articulate its importance in the public sector context, particularly for inclusive development and governance transformation

• Fluency in English required; proficiency in Hindi or other regional languages is a plus

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