We are seeking a Claims Experience Specialist to join our team in Japan. As a Claims Experience Specialist, you will be responsible for providing premium support to our users by tailoring the experience and services we offer to their specific needs.
\nThe Claims Experience team is responsible for providing premium support for our users by tailoring the experience and services we offer to their own specific needs so that everyone can host and travel with confidence.
\nKey responsibilities include:
\nWe are looking for someone who has 5+ years in a fintech or customer experience role, with a minimum of 1+ years experience handling insurance claims, preferably including first and third party property damage claims.
\nCritical thinking skills with a proven track record in solving challenging customer problems and making claims decisions with consistency and fairness whilst adhering to policy terms and workflows
\nStrong verbal and written communication skills with experience interacting with customers through multiple channels including email, messaging and phone
\nActive listening skills to understand user needs and provide personalized recommendations and assistance
\nAbility to explain complex and sensitive issues to customers with confidence and clarity
\nAnalytical skills with the ability to organize and work independently with rapidly changing priorities
\nNegotiation skills to ensure customer issues are resolved in a timely and efficient manner
\nSolution and outcome-oriented with an ability to balance fraud prevention alongside a positive user experience
\nCalm and Empathetic with ability to adapt to any situation by personalizing responses and educating our community whilst remaining level headed in challenging situations
\nA regular work schedule of 5 days per week (40 hours), mutually agreed with your Supervisor, which may include weekend days and company wide / public holidays
\nProficiency in English and Japanese
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\nResponsibilities:
\nWin new business and drive revenue for Anthropic within the Insurance sector. Navigate complex institutions to reach key decision-makers, educate them about our services, and help them succeed with Anthropic. You'll own the full sales cycle, from first outbound to close
\nDesign and execute innovative sales strategies tailored to Insurance procurement cycles and budgeting processes to meet and exceed revenue quotas. Analyze market landscapes, trends, and dynamics to translate high-level plans into targeted sales activities and campaigns
\nSpearhead market expansion by identifying new use cases within Insurance departments, research centers, and administrative offices. Collaborate cross-functionally to differentiate our offerings for Insurance applications
\nNavigate complex stakeholder ecosystems including executives, administrators, IT departments, and procurement offices to build consensus
\nInform product roadmaps and features by gathering feedback from users and conveying Insurance market needs. Provide insights that strengthen our value proposition for Insurance
\nContinuously refine the Insurance sales methodology by incorporating learnings into playbooks, templates, and best practices. Identify process improvements that optimize sales productivity and consistency
\nYou may be a good fit if you have:
\n5+ years of B2B sales experience in Insurance technology, preferably in SaaS or emerging technologies
\nA track record of managing complex sales cycles within Insurance organizations and securing strategic deals by understanding both technical requirements and use cases
\nDemonstrated ability to navigate Insurance bureaucracies and procurement processes, building consensus among diverse stakeholders including executives, administrators, and IT departments
\nExtensive experience negotiating complex agreements within Insurance procurement frameworks and policies
\nProven experience exceeding revenue targets in the Insurance sector by effectively managing an evolving pipeline and sales process
\nExcellent communication skills and the ability to present confidently to various audiences within Insurance
\nDeep understanding of Insurance buying cycles, decision-making processes, and key pain points
\nA strategic, analytical approach to assessing the Insurance market combined with creative, tactical execution to capture opportunities
\nA passion for and/or experience with advanced AI systems and their applications in Insurance. You feel strongly about ensuring frontier AI systems are developed safely and ethically
\nThe annual compensation range for this role is listed below.
\nFor sales roles, the range provided is the role’s On Target Earnings ("OTE") range, meaning that the range includes both the sales commissions/sales bonuses target and annual base salary for the role.
\nAnnual Salary:
\n$290,000 - $435,000USD
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\nResponsibilities:
\nYou may be a good fit if you have:
\nWhat We Offer:
\nLocation: Zurich (hybrid working available)
\nEducation requirements: We require at least a Bachelor's degree in a related field or equivalent experience. Location-based hybrid policy: Currently, we expect all staff to be in one of our offices at least 25% of the time. However, some roles may require more time in our offices.
\nVisa sponsorship: We do sponsor visas! However, we aren't able to successfully sponsor visas for every role and every candidate. But if we make you an offer, we will make every reasonable effort to get you a visa, and we retain an immigration lawyer to help with this.
\nWe encourage you to apply even if you do not believe you meet every single qualification. Not all strong candidates will meet every single qualification as listed. Research shows that people who identify as being from underrepresented groups are more prone to experiencing imposter syndrome and doubting the strength of their candidacy, so we urge you not to exclude yourself prematurely and to submit an application if you're interested in this work.
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\nAbout the Team
\nOpenAI’s People team aims to hire, engage, and retain world-class talent who will safely build and deploy universally beneficial Artificial General Intelligence (AGI). The Benefits team is an important subset of the HR team and is responsible for creating and delivering best in class, innovative benefits, and experiences for a rapidly growing employee population, both in and out of the US.
\nAbout the Role
\nWe’re hiring a Leave & Accommodation Specialist to own day-to-day operations across OpenAI’s leave of absence and workplace accommodations programs. This is a hands-on, employee-facing role responsible for intake and case management, policy and compliance execution, HRIS and payroll coordination, and vendor partnership.
\nYour Responsibilities:
\nWe’re Seeking:
\nWorkplace & Location
\nThis role is based in our San Francisco office, and we aren’t considering remote applications at this time. We do encourage you to apply even if you prefer a fully remote role as location factors may change over time.
\nWe offer relocation support to new employees, and we use a hybrid model: three days in the office per week with optional work from home on Thursdays and Fridays.
\nOur open-plan offices have height-adjustable desks, conference rooms, phone booths, well-stocked kitchens full of snacks and drinks, three in-house prepared meals daily, a private outdoor space for working in the sun or socializing, nap rooms, private bike storage, and more.
\nAbout OpenAI
\nOpenAI is an AI research and deployment company dedicated to ensuring that artificial general intelligence benefits humanity. It was founded in 2015 and is headquartered in San Francisco.
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